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Brinks Home Security Reviews

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9.3

Overall Score

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Simba Cleveland, OH

Quick and professional customer service and response time.

6 years ago

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Thank you for the feedback!

Apr. 23rd, 2019

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EVa

professional, patient , courteous customer service

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Anonymous Grover, MO

It is an affordable price to use the alarm system.

6 years ago

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Thank you for the feedback!

Apr. 23rd, 2019

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Anonymous Clearlake Oaks, CA

I think the price is a little high and the equipment a little confusing.

6 years ago

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Thank you for your feedback!

Apr. 23rd, 2019

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Willi Moreira

Good service, good technology but the app to control not to good.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Rick Smith Colorado Springs, CO

Good customer service, reasonable cost, good equipment

7 years ago

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Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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PHUONG PHAM Woodbridge, VA

The customer service and the product are excellent.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Gloria Jean Cobb St Louis, MO

Great customer service everyone was helpful and kind.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Mark Magiera

Never any problems. They''re very reliable.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Parmod Dogra Westbury, NY

Response is very quick customer service is excellent

7 years ago

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Thank you for your feedback!

Apr. 23rd, 2019

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Shanu Saches New Windsor, NY

Warranty/ Guarantee on parts/ devices practically non existent

7 years ago

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Thank you for your feedback!

Apr. 23rd, 2019

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Richard via Wiconisco, PA

Some of the alarms Velcro strips fall off after time setting off the notification

7 years ago

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Reply from Brinks Home Security

Hey Richard, we’re sorry to hear that your Velcro strips aren’t sticking!! At Protect America we would like to correct any problems you might be having with our service. Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

Nov. 29th, 2018

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bella gurgova Brooklyn, NY

great service, respond to alarms within minutes

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Nancy Cumberland Gap, TN

They've always been very responsive if anything happens.

7 years ago

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Apr. 23rd, 2019

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Greg Golden, MS

The customer service is great. They're very responsive.

7 years ago

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Apr. 23rd, 2019

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Vanessia Greenville, SC

The best part is that the system has an easy installation process.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Kevin Gulf Breeze, FL

They normally give me all the answers I need. It's easy to use.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous Mauldin, SC

It's very good, very reliable and very easy to install.

7 years ago

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Anonymous Norco, CA

I've had really good customer service with them.

7 years ago

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Thank you for your feedback!

Apr. 23rd, 2019

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Misa Surprise, AZ

Good customer service. Easy set up. But alarm system seems bulky.

7 years ago

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Thank you for your feedback!

Apr. 23rd, 2019

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Nancy Lemley Till Wesley Chapel, FL

Easy to install. Great customer service. Quality product.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Lori Nulton Seattle, WA

It''s fine. No issues but there are others out there less expensive

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dayton Ogle Knoxville, TN

Great product, great response time, great customer service

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Melendez El Paso, TX

Easy to install and able to reach customer service quickly

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Francisco lopez Chicago, IL

Good service and excelent customer service

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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JOAN COUTURE

fast response to alarm and ensuring homeowner is safe.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Curtis Case Beaumont, TX

No problems with equipment and they respond quickly

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Louise Dixon Holden, LA

I have had no problems and good customer service.o

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Lorettn Donaubauer San Antonio, TX

Their secuity system was very easy to install

7 years ago

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Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Anonymous Pride, LA

It works fine, they call you if the alarm goes off.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous Warren, OH

It is affordable, easy to set up, and easy to use.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Roger Joppa, MD

The equipment offered by Protect America is nice. Customer service is below average.

7 years ago

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Reply from Brinks Home Security

Hi Roger, we're certainly sorry to hear about your experience with our Customer Service. At Protect America, we want to correct any problems you're experiencing with our customer support. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

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Yvette 30213

Thanks for good customer service with a smile on the phone.

7 years ago

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Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Stephen Messner Las Vegas, NV

Price and equipment they offer for the price.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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George Mt. Dora, FL

Meets all our security needs at a reasonable price.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Wes Barter

Would be a 5 excepy mobile app is weak compared to alarm.com

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Janice Polisky Newport News, VA

Easy install,good customer service, devices work well

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Mello

Easily accessible, system is user friendly

7 years ago

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Reply from Brinks Home Security

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Apr. 23rd, 2019

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Chuck Hilliard, OH

Ease of installation , customer service is excellent.

7 years ago

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Reply from Brinks Home Security

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Apr. 23rd, 2019

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Heather

Customer service and the attentiveness of their staff

7 years ago

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Reply from Brinks Home Security

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Apr. 23rd, 2019

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Dealyne

Very helpful on phone. Very easy to install.

7 years ago

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Reply from Brinks Home Security

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Apr. 23rd, 2019

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Alison Andrews

Easy installation, fair price and good service

7 years ago

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Reply from Brinks Home Security

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Apr. 23rd, 2019

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Ed Raven

Alarms always work and monitoring is second to none

7 years ago

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Reply from Brinks Home Security

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Apr. 23rd, 2019

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Radhesh Palo Alto, CA

Good service but they don't let me cancel. I was caught in a contract

7 years ago

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Reply from Brinks Home Security

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Apr. 23rd, 2019

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Anonymous Colorado Springs, CO

all has been great but the cost could be a little less expensive

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sandra Houston, TX

The quality of the glue when you setup your own equipment is very poor. Hate it!

7 years ago

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Reply from Brinks Home Security

Hey Sandra, we’re sorry to hear that you’re having trouble with our adhesive. Keeping our equipment installation smooth and easy for our customers is certainly a priority! If you'd like, could you please DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Aug. 7th, 2018

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none Frisco, TX

the parts have fallen off the doors...I have no clue when police are called bc I have not been called and no alarm has gone off!

7 years ago

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Reply from Brinks Home Security

Hi there, we’re sorry to hear about your equipment issues. At protect America your peace of mind is certainly our priority! If you’d like, could you please DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Janet Yukon, OK

Very patient and helpful! Customer oriented.p

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Diane Des Moines, IA

They helped me with all the questions I had

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous West Lafayette, IN

Good and reliable product but not very professional in customer service

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019