Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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anonymous Fairburn, GA

Had several service visits, and my bill is exceptionally high from all the other competitors.

8 years ago

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Verified Customer

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Annie Rancho Cordova, CA

They are prompt to call if we're away when the alarm goes off.

8 years ago

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Verified Customer

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James A. Rice Ashland, KY

Great system very dependable and greatest support great company

8 years ago

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Verified Customer

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Ms Moore Oak Hill, WV'

Great service and I get quick response to any alarm going off

8 years ago

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Verified Customer

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3 year member Salem, NH

Ease of customer service experience. A pleasure to call and get satisfaction.

8 years ago

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Verified Customer

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Cklaus Dayton, OH

They are prompt when responding to an alarm; courteous; knowledgeable; friendly

8 years ago

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Verified Customer

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Steve Davis Hermitage, TN

No problems, fast response to alarms, simple system, great app

8 years ago

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Verified Customer

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Anonymous Mohave Valley, AZ

They have been very good so far. I haven't had a problem with them.

8 years ago

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Verified Customer

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PilotMax Sorrento, FL

They have been great to work with, and provide a great product.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathleen Holiday, FL

They provide consistently great customer service and their systems are simple to operate.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Roger Manchester, TN

Has never let me down and always went above and beyond to satisfy me

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nance Ward Franklin, VT

they have been on top of things any time my system alarmed them

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas/Healy Rochester, NY

Although their customer support has been okay, I've noticed that the equipment has been prone to difficulties.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Frank Rector, PA

It's simple and easy to use, plus, their agents are responsive, so everything's gone pretty well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard T. Amston, CT

Have been totally responsive in the many years of our contract.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeff in Pennsylvania Williamsport, PA

Great customer service, strong security and very rapid response to alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Reliable West Monroe, LA

Very reliable, easy to reach, you can always to tell to live person

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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JOAN W JOHNSTON-DICKENS Key Largo, FL

system works great and if you need help they are always there for you

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donna R Spring, TX

They're always there when I need them, whether it be phone assistance for my system or to cancel an accidental alarm.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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RAM SRIRAM Ramsey, NJ

I am satisfied as a customer for the last 6-7 years. They have a broad range of product offerings

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Allen Lyttle Nashville, TN

only 8 stars because monitoring folks do no maintain relationship with customers via email.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Trustworthy company Dracut, MA

No issues, great customer service and great response time to alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Hej Medford, NY

Easy to install, it works well Customer service is excellent

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ken K Charlotte, NC

They have always been very helpful whenever I needed to contact them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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JaniceW Teaneck, NJ

Great product,customer service .. have had the service for years now

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Daniel T Pomona, CA

Because they've become extremely unreliable, customer service takes forever to answer the phone, and again, THEY TAKE FOREVER TO ANSWER THE PHONE!!!!!!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Tami Warren, OH

Great customer service; reliable monitoring; easy to use; dependable

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marv H Hightstown, NJ

Never a problem always have answers very nice customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sheila Haynes Opelousas, LA

I'm very satisfied with their customer service and with the product itself. I didn't want to install, so they sent somebody over, and he did a good job.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Roger Norde Fayetteville, GA

They're very responsive, very informative and very courteous. Plus, they offer the best price.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ray Krajewski Stratford, CT

The representatives were very helpful, and were pretty straightforward. They were simple, but helpful. The system is a little outdated, but it does the job, so that's good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Kathy Baker Bremen, GA

I didn't have any problems with the installation, and the representatives have been real good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Battagliola Indio, CA

When the alarm goes off, they've been pretty good with calling me on time. The system is not bad!

8 years ago

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Verified Customer

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Sue Wheeler Hamlet, NC

It was very easy to set up, and anytime I have a problem with the system, they get it solved.

8 years ago

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Verified Customer

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Anonymous Folsom, CA

Customer support is good, and considering the system came with the house, we really didn't install anything. So far, the equipment has been okay.

8 years ago

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Verified Customer

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Thankappa Balaji Willowbrook, IL

It signed up with them a long time back and it was easy to install and think it's pretty good.

9 years ago

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Verified Customer

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Marjorie Hoosier Silsbee, TX

Everything's always been good, no problems from customer support. I did the installation

9 years ago

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Verified Customer

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Arthur Williams Seale, AL

They've been very nice and cooperative and helpful. System was easy to install

9 years ago

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Verified Customer

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Denise and Charles Clayton Greensboro, NC

Protect America has been very professional. We went with them because of the price

9 years ago

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Verified Customer

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Esther Cox St. Louis, MO

As soon as my contract, I'll be glad to get rid of them. I would recommend them to the worst person in the world, they have very poor customer service.

9 years ago

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Verified Customer

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Julie Anderson Stanchfield, MN

The salespeople there seemed aware, other one just say a stuff. Service is about a 6/10 and the product is about 7/10.

9 years ago

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Verified Customer

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John & Frederica Marshall Fort Lauderdale, FL

We had a few issues which were taken care right away. They are excellent.

9 years ago

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Verified Customer

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Edward & Mary Wilson Falling Waters, WV

We have a full home security system. Both the customer support and service are excellent.

9 years ago

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Verified Customer

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Carletha Wilson Stoneville, NC

I'm very satisfied with the product, service, and just overall.

9 years ago

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Verified Customer

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Wayne Rousse Cut Off, LA

Protect America is great. My experience has been very positive.

9 years ago

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Janet Gordon

The agent was extremely knowledgeable and helpful. I learned a lot about the system and what needs to be done. A+

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Janet. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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UK

The representative was excellent, and the wait time ti speak with a representative was less than a minute,

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, UK. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jade Michalak

I like the monitoring from Brinks & always had friendly customer service even when trying to cancel my services.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jade. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Henry Dixon

Everything was great got all the answers I need and the customer service rep was on time with all the answers I had

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Henry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Brenda Carty

My questions were answered patiently and I was coached through the changes I wanted to make with my system.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brenda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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