Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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Florida

The installation tech over the phone was impatient and set up my distress code incorrectly so that the police showed up when I tried to disarm my system.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you had a negative experience with our installation support services. At Protect America we strive to make our installation process as easy and enjoyable for our customers as possible. If you’d like, could you DM with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Gary Henderson, NV

Easy to work with. Prompt response to customer service and alarms.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alan

It's simple, reliable, and affordable. Everything suits my needs.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael

It seems adequate for most purposes. It's simple and reliable, I haven't had any real problems.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alfred Oak Creek, WI

I don't like the service. The sensors are cheap and it doesn't work with other issues in our home. I wish I could cancel without having to pay the cancellation fee.

8 years ago

Reply from Brinks Home Security

Hey Alfred, we’re sorry to hear that you’re having compatibility issues with other systems in your home. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any other questions!

Jul. 24th, 2018

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Verified Customer

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Steven Navarre, FL

They monitor 24 hours which is nice. I wish the monthly price was lower.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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anonymous Glendale, CA

They guide you how to put it together, but then when you actually need help they don't help you out.

8 years ago

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Verified Customer

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anonymous

Every time I call, everyone is very professional and patient with me.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Shaoronna Cincinnati, OH

Customer service is pretty good, when I call they are right there.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kelly Jackson

It's all very self-explanatory, affordable, and they have a lot of products.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Staunton, VA

They were helpful in setting it up, but the equipment doesn't hold, and they need a better response time when the burglar alarm goes off.

8 years ago

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Verified Customer

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Doug

Speed of hardware arrival, ease of installation and operation

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Carol N Dolton, IL

The security panel is bulky. The smoke detector/CO2 detector is loud and that is good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Wolverine

Easy to work with. Their service and equipment is exactly as advertised.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Proud User

The system works great. The setup was easy and packages arrived promptly.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Winter Park, FL

Great monitoring low price. Wireless. Easy set up and removal

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dele Adeolu

They have excellent customer service, they're efficient and very responsive

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bob D Selbyville, DE

Excellent service and product! Customer service is outstanding.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Rochester, NY

I love the fact that it is easy to arm and disarm and the alerts

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Excellent service and very friendly system very easy to use .

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tiffany Shestak

It's not up to date, it's old school. But, they are very educating.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Landiran Maydwell Fort Wayne, IN

My installer was very helpful, which made it easy to install and use.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

The customer service is amazing, they're pretty quick and nice. I do like their equipment.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Javette Duckworth Fresno, CA

They have great customer service, but I am having problems with the cameras.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Hutchinson, KS

They always call when needed, but their equipment doesn't fit all door jams.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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William Bates Kansas City, MO

It's affordable, reliable, and I only have issues every now and then.

8 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Anonymous Baltimore, MD

It seems to work the way it's supposed to. They're always professional, courteous, and helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Juanita Hardy Evergreen Park, IL

The customer service people were very nice, and I was able to understand them very well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Huffman Plainfield, IN

It all works very well, but they didn't do exactly what I wanted or keep the price they already committed to.

8 years ago

Reply from Brinks Home Security

Hi there - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Roger

Service is fine. Installation left a lot to be desired... difficult and time consuming

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Gg

Great product and everyone on the phone is competent, fast and courteous.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Buck Sheward

Comprehensive value,service, price and responsiveness to requests.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Karen Nichols

Emails every time we disarm systems. Very helpful installation

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Don't remember Sahuarita, AZ

Really good customer service. The staff is very friendly and helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jennifer H Punta Gorda, FL

Exceptional customer service. Product easy to set up and use!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lucilu Chicago, IL

Reliability & ease of use of product, price & customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Williams Loganville, GA

I've had to call a couple times and they've been very helpful and courteous.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Colorado Springs, CO

Everything functions except the motion detector, but my house seems to be protected.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Timothy Blaske Holiday, FL

It's very easy to set up with no issues, I had no difficulties.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tony Faison Turkey, NC

They're easy to talk to and very helpful in setting up the actual alarm system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dale Gribble Rock Springs, WY

They're very easy to work with talking things through pretty easily.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Scott Saulnier Knoxville, TN

Very friendly, thorough, and patient with me. They're highly rated.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Neil Lively

I always get a response when I reach out and I've had no problems.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sparky9 Oneonta, NY

When ever we need information, the customer service is great.

8 years ago

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Verified Customer

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Maureen Cook Layton, UT'

They are a good company and are constantly looking for ways to improve.

8 years ago

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Verified Customer

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anonymous

Always are there when you need help whether tech support or customer service.

8 years ago

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Verified Customer

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Diana C Sun City West, AZ

The product is easy to use, easy to request help. We feel more secure with MONI

8 years ago

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Verified Customer

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Gray Kingman, AZ

Nobody has broken into my house yet. Informs me when battery are dead.

8 years ago

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Verified Customer

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Mary C Greeneville, TN

Always prompt response to calls. Very courteous and knowledgeable staff.

8 years ago

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Verified Customer

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Happy in Maryland Germantown, MD

Quick response to questions regarding system. Knowledgeable help desk staff.

8 years ago

Brinks Home Security Reviews