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Brinks Home Security Reviews

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7.9

Overall Score

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Greg

Protect America offers cheaper security than its competitors.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Richard Chino, CA

Customer service has been very cooperative. The device is easy to use.

7 years ago

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Jose Ogden, UT

The customer service representatives are very kind and helpful.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Cori Clearfield, UT

The equipment was very easy to use, and is set at a good price.

7 years ago

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Severiano Soquel, CA

I like how I am able to use the service anywhere on my cell phone.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Yong Santa Clara, CA

The equipment is solid and easy to use. They are flexible with their services.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Anonymous

It is quality and affordable. The equipment works and my home is protected.

7 years ago

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Angiela Columbus, GA

The person who helped me was knowledgeable and the system is easy to operate.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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John Groves Laurens, SC

Protect America was there for me when my alarm went off. The service works great.

7 years ago

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Karla Marysville, MI

The tech team was very friendly but the quality of the product wasn't that great. It has a problem picking up audio.

7 years ago

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Reply from Brinks Home Security

Hey Karla - Thank you for taking the time to leave some feedback. We understand that the quality of audio can be an issue at times. If you could, please reply via 'private response' with the full name and address associated with your account. Upon your reply, a member of our team will reach out to you and attempt to assist you with the positioning of your equipment so as to pick up a higher quality audio feed. Thank you again for your feedback and we look forward to connecting!

Apr. 23rd, 2019

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Elquin Theodore, AL

I signed up because of the price. Customer service is pretty good at helping out.

7 years ago

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Reply from Brinks Home Security

Hey Elquin - Thank you for the feedback!

Apr. 23rd, 2019

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Damion Clinton, MS

I enjoy the security offered by Protect America. Customer service is always available.

7 years ago

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Reply from Brinks Home Security

Hey Damion - Thank you for the feedback!

Apr. 23rd, 2019

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Anita Port Arthur, TX

They are alert and are always on time. Their services are very accurate.

7 years ago

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Debra Munster, IN

I never got through with the agent and I got sidelined a couple of times.

7 years ago

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Reply from Brinks Home Security

Hey Debra - Thank you for the feedback!

Apr. 23rd, 2019

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Patricia Mobile, AL

They're always very helpful and timely. It is so easy to install.

7 years ago

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Reply from Brinks Home Security

Hey Patricia - Thank you for the feedback!

Apr. 23rd, 2019

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Yolanda Killeen, TX

I like the service. They're pretty fast when the alarm goes off.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Kendra Centre, AL

They're quick to answer questions and quick to get back to me.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Emanuel Columbia, MO

Protect America is always prompt and it's been there for protection.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Anonymous Goodells, MI

It's been pretty good service however when I call sometimes, I don't see an immediate response.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Ryan Abingdon, IL

Anytime we've had an issue, they've been able to fix it immediately.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Anonymous Phoenix, AZ

It's easy to use and the nice this is that it's so easy to install.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Edith Aulander, NC

The customer support has always been on point in calling at any time.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Randall Huntsville, AL

They were helpful when I was setting it up. It was easy to set up.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Vishal goswami

Good and friendly customer service response time is really fast

7 years ago

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Reply from Brinks Home Security

Thank you, Vishal!

Apr. 7th, 2019

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Keith

Excellent quality system, great customer service and reasonably priced

7 years ago

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Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Brock Kinsler

Easy to install and use. Great experience so far with customer service

7 years ago

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Reply from Brinks Home Security

Glad to hear you found the installation process simple and your customer service experience positive!

Mar. 24th, 2019

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Lawanda Covington, GA

The customer service explained everything to me and they were very patient.

7 years ago

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Reply from Brinks Home Security

Lawanda - Thank you for the kudos! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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Anonymous Rosemount, MN

The customer service followed up on setting up my system and the sales person had professionalism.

7 years ago

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Reply from Brinks Home Security

Thank you - happy to hear that your system is all set-up! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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Omar Hemet, CA

They work with you and explain everything, even getting the alarm installed.

7 years ago

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Reply from Brinks Home Security

Thank you, Omar!

Apr. 7th, 2019

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Yenimarsaez

I like it is save and when the alar sound they call you at the moment.

7 years ago

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Reply from Brinks Home Security

Thank you, Yenimarsaez!

Apr. 7th, 2019

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B. Boatwright

Great service, easy to work with and was so easy to install and set up.

7 years ago

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Reply from Brinks Home Security

Thank you, B. Boatwright!

Apr. 8th, 2019

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Jackie Raeford, NC

When I call for help, customer service helps me the best they can. They have low charges as well.

7 years ago

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Kenneth Leland, NC

Customer service is easy to talk to and the device is easy to install.

7 years ago

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Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Perry Golden Fishers, IN

Customer service was thorough in the purchasing and installation process.

7 years ago

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Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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M San Francisco, CA

Customer service is very friendly and nice. They are knowledgeable on their products.

7 years ago

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Bold claims but poor customer service

My first experience utilizing customer service resulted in two disconnects and poor response to my concerns

7 years ago

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Reply from Brinks Home Security

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Cynthia- Charlotte, NC

Very easy and convenient. Customer service was very helpful and friendly

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Christopher Decatur, AL

It is affordable and really good service. It catches anything.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Patsy Soto El Paso, TX

They are always wiling l to help you and they have great customer service!

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Good Granada Hills, CA

Reliable service for me and my family customer service is very good hi

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Anonymous

Very, very helpful. If I called with a question. It was answered and helpful

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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The Bells

Customer Service & Peace of Mind; Quality of Products including Fob

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Christine Arnold

Great technical service. Great customer service. Easy install.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Anonymous

Great staff, helpful and knowledgeable. Very responsive to request. Timely in responding.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jeffrey Phoenix, AZ

Quality and price are great and the installation and customer service was great

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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boomer

Like the communications regarding arming and disarming times.

7 years ago

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Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Sam

Honest sales, fast delivery, very patient and helpful technical service.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Joshua Sweetwater, TN

Everything is good about the equipment. Customer service is great.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Mamie New York, NY

Customer service was good and the security equipment is easy.

7 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Sujay Cumming, GA

The best thing is the peace of mind. The reviews and their price were why we chose it.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019