Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Bruce T.

No complaints, everything is working fine. I like all the features

6 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the positive review! Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Caroline Lukasik Skagit City, WA

Very easy; knowledgable service rep walked us through it all

6 years ago

Reply from Brinks Home Security

Hi Caroline, Thank you for the review! We’re happy to hear you are enjoying our system and that you’ve had a great experience with our Care team. Please let us know if you need further assistance.

Nov. 4th, 2019

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Verified Customer

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Steve Anderson, SC

It all works well. Everything has been done properly and with courtesy.

6 years ago

Reply from Brinks Home Security

Hi Steve, Thank you for the feedback. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Katie Salt Lake City, UT

They've been great and addressed what I needed every time I've called.

6 years ago

Reply from Brinks Home Security

Hi Katie, Thank you for the feedback. We are happy to hear about your positive experience. Please let us know if you need any further assistance with your system.

Oct. 22nd, 2019

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Verified Customer

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anonymous Orlando, FL

Protect America's customer service was responsive and polite.

6 years ago

Reply from Brinks Home Security

Hey there,
Thank you for your positive feedback and we are happy that the Care team was both responsive and polite. Please let us know If you have any more questions.

Sep. 30th, 2019

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Verified Customer

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Sa Fayetteville, NC

The best part about Protect America is that you can install it yourself.

6 years ago

Reply from Brinks Home Security

Hi Sa,

Thank you for reaching out to us. We are thrilled that you enjoy the DIY process. We want you to be able to feel confident in your system and know that your safety is our number one priority. Please let us know if you have any further questions. Thank you for being a valued Protect America family member.

Sep. 24th, 2019

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Verified Customer

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Lisa

It went great it was an easy installation the service manager was great

6 years ago

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Verified Customer

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Kirk

Very easy to install. Very friend and professional account reps.

6 years ago

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Verified Customer

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carole amin Louisville, KY

easy to use , good value, great customer support, easy to install

6 years ago

Reply from Brinks Home Security

Thank you Carole for your feedback!

Aug. 27th, 2019

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Verified Customer

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Rosa Indianapolis, IN

Protect America has really good equipment and it was really easy.

6 years ago

Reply from Brinks Home Security

Appreciate the feedback, Rosa!

Aug. 13th, 2019

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Verified Customer

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Kevin San Antonio, TX

Protect American is convenient and the quality is good. Their staff is very friendly.

6 years ago

Reply from Brinks Home Security

Hey Kevin - Thank you for your feedback. Please do not hesitate to let us know how we can improve our services!

Aug. 12th, 2019

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Verified Customer

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Bill Bradenton, FL

The equipment has the latest touch screens and the value of it is good. They respond to you also.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Margaret Hardley Montgomery, AL

Excellent alarm system Very easy to operate & very efficient

6 years ago

Reply from Brinks Home Security

Thank you, Margaret!

Jul. 10th, 2019

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Verified Customer

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cyrus welch Sacramento, CA

the iphone app is flaky other wise okay. it's hard to get a quick picture of current status

6 years ago

Reply from Brinks Home Security

Thank you, Cyrus!

Jul. 10th, 2019

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Verified Customer

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Anonymous

I can see if there's something wrong from the monitor and I try to fix it.

6 years ago

Reply from Brinks Home Security

Thank you!

May. 31st, 2019

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Verified Customer

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Thomas Duluth, MN

The representative walked me through the simple installation.

6 years ago

Reply from Brinks Home Security

Glad to hear you found the install simple!

May. 31st, 2019

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Verified Customer

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Lester Chicago, IL

They were very helpful. The security system does what it needs to do.

6 years ago

Reply from Brinks Home Security

All in a days work.

May. 31st, 2019

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Verified Customer

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Brett Shelley, ID

They were very thorough and very responsive. Protect America is easy to use.

6 years ago

Reply from Brinks Home Security

Thank you, Brett!

May. 31st, 2019

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Verified Customer

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Raylea Lexington, NE

The gentleman that I talked to was very nice and very helpful.

6 years ago

Reply from Brinks Home Security

Glad to hear so, Raylea!

May. 31st, 2019

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Verified Customer

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Nihar Patel

Easy to install and the system works. I do wish it was compatible with Alexa.

6 years ago

Reply from Brinks Home Security

You rock, Nihar!

May. 29th, 2019

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Verified Customer

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Carole

Only had them a short time, but their customer service is outstanding.

6 years ago

Reply from Brinks Home Security

Glad to be of service!

May. 29th, 2019

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Verified Customer

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Cathy

Easy installation, good customer service and great monitoring of the system.

6 years ago

Reply from Brinks Home Security

Thank you, Cathy!

May. 23rd, 2019

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Verified Customer

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CR

Good customer service, but generic for the price point. Much of the competition offers more features. Do your homework.

6 years ago

Reply from Brinks Home Security

Hey CR - thank you for your feedback.

May. 23rd, 2019

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Verified Customer

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Edna Vasquez Calexico, CA

Excellent service , feel safe no complications with the system

6 years ago

Reply from Brinks Home Security

You rock, Edna!

May. 23rd, 2019

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Verified Customer

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Carole Santiago Millville, NJ

Not much interaction after purchase, told me I was locked in at a certain price but it went up with no notice

6 years ago

Reply from Brinks Home Security

Hey Carole - We're sorry to hear that you have had a less than stellar time with our sales team. If you could, please reply with your full name and the address associated with your account. A member of our CARE team will then reach out to you and answer any questions you may have.

May. 14th, 2019

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Verified Customer

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J.P.

GREAT SERVICE AND PEOPLE VERY FRIENDLY GUIDE INTO POINT A TO Z EASYLY

6 years ago

Reply from Brinks Home Security

Thank you, JP

May. 14th, 2019

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Verified Customer

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Raven Austin

I love my service the right price Ive recommended them to everyone I kno

6 years ago

Reply from Brinks Home Security

Thanks, Raven!

May. 14th, 2019

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Verified Customer

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Ray B.

Great reliable product, service and a very responsive customer care group.

6 years ago

Reply from Brinks Home Security

You rock, Ray!

May. 14th, 2019

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Verified Customer

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Marco Dajeu

Reliable service, equipment easy to install. Customer service ready to help

6 years ago

Reply from Brinks Home Security

Hey Marco - Thank you for the kind words!

May. 9th, 2019

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Verified Customer

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Sherry R

Excellent customer response time. Friendly customer service.

6 years ago

Reply from Brinks Home Security

Thanks for the feedback, Sherry!

May. 9th, 2019

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Verified Customer

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Anna Detroit, MI

I signed up because of their customer service. They were thorough and it is easy.

6 years ago

Reply from Brinks Home Security

Thanks, Anna!

May. 7th, 2019

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Verified Customer

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Steve Thayne, WY

I like that I have 24/7 monitoring of my homes. The value is good enough and I would use it again.

6 years ago

Reply from Brinks Home Security

Thank you, Steve!

May. 7th, 2019

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Verified Customer

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T Lee

Because they are on point with monitoring their system. Thank you.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Hany

Easy to use and good customer services, should provide more promotions

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Jeffrey New Caney, TX

It is very easy to use and the people are responsive and they get the job done.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Jerry

I like the wireless capabilities. Everything has been working great

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Edmund

I did have a couple problems with the sensors, but it offers the best bang for your buck.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Roy

Every time I set off the alarm, the response was quick. The alarm is loud and effective.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Greg

Protect America offers cheaper security than its competitors.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Richard Chino, CA

Customer service has been very cooperative. The device is easy to use.

6 years ago

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Verified Customer

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Jose Ogden, UT

The customer service representatives are very kind and helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Cori Clearfield, UT

The equipment was very easy to use, and is set at a good price.

6 years ago

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Verified Customer

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Severiano Soquel, CA

I like how I am able to use the service anywhere on my cell phone.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Yong Santa Clara, CA

The equipment is solid and easy to use. They are flexible with their services.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Anonymous

It is quality and affordable. The equipment works and my home is protected.

6 years ago

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Verified Customer

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Angiela Columbus, GA

The person who helped me was knowledgeable and the system is easy to operate.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Groves Laurens, SC

Protect America was there for me when my alarm went off. The service works great.

6 years ago

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Verified Customer

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Karla Marysville, MI

The tech team was very friendly but the quality of the product wasn't that great. It has a problem picking up audio.

6 years ago

Reply from Brinks Home Security

Hey Karla - Thank you for taking the time to leave some feedback. We understand that the quality of audio can be an issue at times. If you could, please reply via 'private response' with the full name and address associated with your account. Upon your reply, a member of our team will reach out to you and attempt to assist you with the positioning of your equipment so as to pick up a higher quality audio feed. Thank you again for your feedback and we look forward to connecting!

Apr. 23rd, 2019

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Verified Customer

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Elquin Theodore, AL

I signed up because of the price. Customer service is pretty good at helping out.

6 years ago

Reply from Brinks Home Security

Hey Elquin - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Damion Clinton, MS

I enjoy the security offered by Protect America. Customer service is always available.

6 years ago

Reply from Brinks Home Security

Hey Damion - Thank you for the feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews