Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Nicholas Weber Savannah, GA

Great customer service, easy install and quick response to alarms

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Robin Thomaston, GA

Service is great. Product supplied to stick alarm objects on doors, windows, and walls awful!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dan Crowley

Not overly impressed,I was not given what I was told. System works ok cell phone fair to good at best.

6 years ago

Reply from Brinks Home Security

Hey Dan, we’re sorry to hear that you didn’t receive what you were told. At Protect America we strive to be as transparent and informative as possible. If you’d like, could you DM us with some additional details so that we may assist you? Thanks and please let us know if you have any questions.

Aug. 13th, 2018

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Verified Customer

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Deron Gwynn Oak, MD

Great service. Wasn't happy that the price was for a land line but the wifi connection was more.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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F. Lopez

When I contacted them about the equiptmet, i received bad customer service, and was suggested to buy my own tape when i have had their service less than a year.

6 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you had a negative experience with our customer service. At Protect America we strive to treat our customers with care and as part of the family! If you’d like, could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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KD Danville, KY

A three year contract is way too long. Other than that, Protect America is not any better than other good services.

6 years ago

Reply from Brinks Home Security

Hey KD, we appreciate you taking the time to leave us feedback on your experience. At Protect America we’re always looking to improve though valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Roger

Easy setup and to easy to use. Remote access is terrific for our 2nd home.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Very satisfied

very helpful and responsive. Helpful in setting the system up-patient

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Omar

Amazing call back service alarm works great! Their response is punctual

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ron Peoria, AZ

They were honest and straightforward Fast delivery easy step-by-step insulation

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Feel safe with Protect America Byron, WY

Very safe and easy to install. Fast responses, friendly service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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G Wrights Missouri City, TX

Notices when alarm armed and disarmed. Customer service is not 24 hrs is why they are not 5 stars.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Oden

Great response time and customer service so far hope they don't charge.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Quinlan, TX Quinlan, TX

when there has been an alarm activated, they have responded quickly.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Happily protected Salina, KS

Easy to install, super friendly customer service. Gave us peace of mind

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Mussdog71

Easy install, no false alarms. Good system (I don't incorporate video)

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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P G

Very easy to set up and very reliable. Payment deduction each month convenient.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kim

Very reliable and they take the time with you. They always call first.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tanner Pope

Live operators, quick response times, helpful advice when needed

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Florida

The installation tech over the phone was impatient and set up my distress code incorrectly so that the police showed up when I tried to disarm my system.

6 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you had a negative experience with our installation support services. At Protect America we strive to make our installation process as easy and enjoyable for our customers as possible. If you’d like, could you DM with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Gary Henderson, NV

Easy to work with. Prompt response to customer service and alarms.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alan

It's simple, reliable, and affordable. Everything suits my needs.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael

It seems adequate for most purposes. It's simple and reliable, I haven't had any real problems.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alfred Oak Creek, WI

I don't like the service. The sensors are cheap and it doesn't work with other issues in our home. I wish I could cancel without having to pay the cancellation fee.

6 years ago

Reply from Brinks Home Security

Hey Alfred, we’re sorry to hear that you’re having compatibility issues with other systems in your home. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any other questions!

Jul. 24th, 2018

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Verified Customer

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Steven Navarre, FL

They monitor 24 hours which is nice. I wish the monthly price was lower.

6 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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anonymous Glendale, CA

They guide you how to put it together, but then when you actually need help they don't help you out.

6 years ago

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Verified Customer

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anonymous

Every time I call, everyone is very professional and patient with me.

6 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Shaoronna Cincinnati, OH

Customer service is pretty good, when I call they are right there.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kelly Jackson

It's all very self-explanatory, affordable, and they have a lot of products.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Staunton, VA

They were helpful in setting it up, but the equipment doesn't hold, and they need a better response time when the burglar alarm goes off.

6 years ago

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Verified Customer

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Doug

Speed of hardware arrival, ease of installation and operation

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Carol N Dolton, IL

The security panel is bulky. The smoke detector/CO2 detector is loud and that is good.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Wolverine

Easy to work with. Their service and equipment is exactly as advertised.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Proud User

The system works great. The setup was easy and packages arrived promptly.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Winter Park, FL

Great monitoring low price. Wireless. Easy set up and removal

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Dele Adeolu

They have excellent customer service, they're efficient and very responsive

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Bob D Selbyville, DE

Excellent service and product! Customer service is outstanding.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Rochester, NY

I love the fact that it is easy to arm and disarm and the alerts

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Excellent service and very friendly system very easy to use .

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Tiffany Shestak

It's not up to date, it's old school. But, they are very educating.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Landiran Maydwell Fort Wayne, IN

My installer was very helpful, which made it easy to install and use.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous

The customer service is amazing, they're pretty quick and nice. I do like their equipment.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Javette Duckworth Fresno, CA

They have great customer service, but I am having problems with the cameras.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Hutchinson, KS

They always call when needed, but their equipment doesn't fit all door jams.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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William Bates Kansas City, MO

It's affordable, reliable, and I only have issues every now and then.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Anonymous Baltimore, MD

It seems to work the way it's supposed to. They're always professional, courteous, and helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Juanita Hardy Evergreen Park, IL

The customer service people were very nice, and I was able to understand them very well.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Paul Huffman Plainfield, IN

It all works very well, but they didn't do exactly what I wanted or keep the price they already committed to.

6 years ago

Reply from Brinks Home Security

Hi there - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Roger

Service is fine. Installation left a lot to be desired... difficult and time consuming

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Gg

Great product and everyone on the phone is competent, fast and courteous.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews