Brinks Home Security Reviews

When Brinks took over from Guardian in July of 2018, we were advised that our service would continue as before, which was quite good. After Brinks took over, we noticed that several "false alarms" were not responded to. In October (four months after Brinks took over), we called Brinks and were told that since we were using ATT, they could not monitor our system without a technician coming out and making modifications at OUR expense. We had been billed for four months with Brinks knowing they were not providing any security and without advising us accordingly. My wife and I are well over 85 years old

I was a customer since 2006. Now in 2018 the competition offered me a new equipment and at a much better price. I called told them my situation and they told me they will not replace my out dated equipment neither they will give me a better price so I ask to cancel the service. They told me I HAVE to sign a cancellation document for them to cancel the service. I signed the document and now the say that I have to pay them extra 30 days of service (without service) because I signed that document and it states that. I was not given any choice. I sign the document or they won't cancel the service. In my way of seeing this, I was obligated to sign a document even after they ask for account number, address, password, name etc. etc. Still I have to sign the document. and now, according to them I have to pay.

I called the customer service department today trying to make heads or tails out of my statement. I thought I was on auto pay, but it seems that due to a mix up by the bank and Brinks the first month was never paid. I did login on line to try to get this resolved a month ago and thought it had been. My statement showed I had a balance due with a late fee. I checked my bank account and found that 2 days after my statement was dated a payment had been made through my bank. I immediately called customer service to inquire. My question is why should I pay a late fee for something I thought had been resolved and that they hadn't handled properly to begin with? It was like talking to walls, no matter what was said: "I owe the money and it MUST be paid" I asked to speak to a supervisor and her attitude was just as bad. It may be just $5.00, but why should I have to pay it if they are the ones who made the mistake? If Brinks does this to everyone they have it made. I told them "fine then I would cancel the monitoring service and of course they told me I have a 36 month contract and I would have to pay the entire thing to get out of it. I moved into a new gated community. One of the first of many houses being built. Perhaps I should contact the builder and complain to them.

If I could give them a 0, I would. My system was installed a year ago. The system does not set the alarm off when we fail to enter the code. It does not contact police. It doesn't do anything but return to the home screen, so I'm not sure what services I've been paying for. In addition, the door code jams my door repeatedly, locking us out of the house and damaging the door frame. We tried replacing the handle thinking it was an issue with that, but the same thing still happens. This was not a problem before getting this system. We have had to call a locksmith at midnight to break us in because of this issue. The process has cost us hundreds of dollars. Upon contacting the Customer Loyalty division, they offered us no compensation for the damage caused by their "services" and only offered to send a technician who never showed up. I asked to have my contract canceled because I was extremely unhappy with their product. They tried to bill me for the entire 3 years saying "you have a contract with us, so you have to pay the full price." I tried contacting through the online text method and they were only able to help with the tech and not with the contract issues. The gadgets are great, if they work. The customer service is lousy. Go with a better company and save yourself time, money, and a lot of frustration.

I hope to use their services and the initial consult was good. We hadn't even moved yet so I gave her a date to call back. I haven't had time to talk to them yet and they've been calling several times a day, but don't leave a message.

Orin Cameron I haven't had service for FOUR Years and Brinks never noticed or called me to check on my system for all of that time. You would think they would notice on there end being Brinks was supposed to be MONITERING my system. Wow what a mess. I have been paying them for the FOUR YEARS and they don't seem to have anyway to contact them other than there brainwashed Customer Service, the door only goes one way DRONES. Brinks is still telling me to pay them for service that I told them to cancel way back in May of this year. I say they owe me for those four years. Very UNHAPPY AND I HOPE THIS REVIEW HELPS ANOTHER VICTOM. "My rating is less than is required to finish this review"

I have been a customer of LiveWatch Security for many years. Since the merger with Brinks, support services have gone from poor to horrible. Getting to the technical support team is PAINFUL and EXHAUSTING! I consistently experience wait times for technical support of 45-90 minutes. My most recent experience is still not resolved after waiting in the long queue, not getting issue resolved in the call, being committed a call back, never getting the callback and waiting in queue for 80 minutes today to only speak with a rude manager. I made an attempt to get back to panel to resolve the issue, and was told he could not wait a few minutes for me to get there. Now I must start this HORRIBLE experience all over again. VERY POOR SERVICE!

I requested and was refused cancellation a few days after the 15 day deadline, because I needed to find an expert who understood the unclear installation directions. I thought wireless meant wireless, but actually my electrician could not install the equipment without breaking walls to conceal wiring for the cameras and control box to the electrical outlet socket. Then he had to set up a second wireless network through Spectrum, or my TV and Sonos wouldn't work. He could not focus the cameras to optimum advantage because the mounts are inflexible, only go up and down, no holes for screws. The door and window sensors are backed with velcro and almost immediately fell off. With this experience, I feel ProtectAmerica misrepresented itself by saying installation is simple, and I will call the Better Business Bureau about the shoddy camera mounts and velcro. They will also know if ProtectAmerica is covered in New York State as they do not list an Alarm System License Bureau here. I am enraged over the non-cancellation policy. I offered to pay a penalty to get out of the three year contract but no go. I guess I will just junk the equipment and pay the monthly bill. You should look elsewhere if you need a security system, and use a company that does its own installation. Finally, don't "Hey Helen" me.

My alarm has been disconnected for 5 days and I have yet to receive a call from Brinks to check if anything is wrong. That is a frightening thought. On a few occasions my alarm was set of in error, and did not receive a call from the call center to check. This is the level of service that I've been paying for, and you can expect. Don't waste your money with Brinks. Called the customer service to complain about the service. They quickly went to blame shifting, stating that I did not perform the monthly system check. Needless to say they were rude, and lack professionalism. There offer to compensate me for this poor service was 3 free months of service, and reduced billing rate. What good is that if they are not monitoring the system. DO NOT USE THIS SERVICE: 5 DAYS MY SYSTEM HAS BEEN DISCONNECTED, AND HAVE YET TO RECEIVE A CALL.

I was a loyal Monitronics customer for almost 6 years and now Brinks adquiered Monitronics. I had several issues with false alarms and technicians have not solved my problems or cancelled the appointment sometimes. Yesterday the technician came and told me he was not authorized to change damage sensors or obsolete sensors that could give me additional problems in the future. In other situations technicians did not came prepared to replaced damage sensors since are not authorized by Brinks. They are more concern to save cost than to solve customer problems. Also be prepared to see an increase of monthly charges without notice. My review is zero until my issues are solved or I can cancel service.

I've had this "sucky" system for one year now and can't believe I have to put up with another two years of this system. Learned my lesson. Never going to sign an extended year agreement for service ever again ! Tried getting help on the the camera, either no one called me back or when they did, because they could not get it to work blamed my internet provider which was not the problem. After that, no one helped me with the camera which , by that time, was not even working. I am going to get separate cameras from other providers that come in and install ! They also don't make you sign multi-year agreements.

I recived 2 phone calls, the first was bad timining and Id requested information and pricing on packages via email, I have never received an email from you. The 2nd phone call was a few days later, a different rep than the 1st. I mentioned I was awaiting and email, she stated ahe would follow up with whomever was goin to send that email.

I called to cancel my service today. After 15 minutes, I finally got through to someone who could cancel it. She said she needed to ask me a couple of questions that would take 1-2 minutes. 10 minutes later she was done asking questions and said she would start the process. I was put on hold AGAIN. When she came back, she started talking about crime statistics in my area. I stopped her mid sentence and asked her again to cancel my service. She then got snarky and asked me if I was sure that I wanted to let my guard down (made me worried that this woman knows where I live). I stopped her there and asked her AGAIN to cancel my service or let me talk to a supervisor. She got snotty and informed me that she WAS the account manager. She finally gave in. With a horrible attitude she finally read me all the legal jargon and asked me if I had any questions. Trust me, I was not going to ask her anything. I would have considered Brinks in the future had the need arose, but not after this!

Based on reviews and ratings, I decided to become a Protect America customer and signed up. But there are many misconceptions in these reviews. Here is my brief experience: 1. No Equipment cost - I had discussed my home in detail with the agent and based on that he suggested the equipment. There ‘IS’ a cost to equipment which they put as upfront cost (200-500$ depending on what you expect) and eventually my equipment was 3 window sensors short than what initial agent had suggested. So I ‘PAID’ again to get the window sensors. 2. Monthly fee and discounts - For a monthly fee, I was quoted 49.99$ and there was an ongoing discount of 20% off for monthly costs (available as per website). When I asked for that this cost is INCLUDING the discount. So probably their costs are > 62$, if I believe that agent gave me any discount (which also I doubt). 3. Installation - The worst part, if you do not have hours and hours to deal with people (I would suggest paying 99$ to other security companies like ADT as they give you back 100$ gift card if you choose ADT pulse or other programs). Even when you are paying for the equipment, they send you ‘used’ equipment (my garage door opener had attached Velcro and had missing part and couldn’t be connected to my account because of some technical issue which couldn’t be handled on a weekend). The expert agent agreed that it ‘may’ have been a returned equipment sent to you (which I am sure looking at it). Also, when you do partial installs (because you do not have 5-6 hours in stretch) and ask them for a call back the next day at 9 AM CST, no one calls in time. One day I waited till 9:40 and called myself and other day someone called at 11 AM. So they do not value your time too. So, if you think that your time has a value (worth > installation costs asked by other companies, 99$), would strongly suggest to go for some other company that values time and has a cost effective installation. My conclusion – I still am in 30 days of my return back guarantee and despite having spent 6-8 hours, I still couldn’t get things completely installed (because of missing parts and inability to register at their end). Hence, I think it is better to return it to prevent long-term frustration and high monthly fee as well as contracts (there are many that have no contracts and at this price provide better service). Since this company is rated as one of good ones, I really worry about dealing other companies (which are rated less than them) but I know of my experience with them for sure but am willing to give others a try.

We use the Alarm.com equipment and have had many false alarms in the middle of the night. Had their techs out and they have not fixed it. I have two homes and selling one. I've had the system for 4years and today when I tried to cancel the service on the home I'm selling I was told I would need to pay $552 because I signed a 5 year contract that the sales person didn't really point out at the time. The service cost us $46 month. I have a friend that uses SimplySafe, put the system in himself for about $300 with video and pays $21/mo with no contract! I will never use these guys again.

Excellent equipment, as well as customer service. was able to get someone at all times. I was walked through setting up my security system flawlessly, which helped me get to know my system a lot better.

Do not choose Brinks Home Security. We began with Monitronics 20 years ago. We were informed when the name was changed to Moni, but we were never told services were now with Brinks. We started getting phone calls from Brinks and we thought the calls were scam. We finally realized they were our provider. After much time on the phone trying unsuccessfully to work with them we canceled our services. But, they continue to bill us for services. We did not have a contract with Monitronics - it was a month to month payment. Brink wants us to pay for services not provided. We are finally going to pay them what they want - under protest. However, reading other reviews I wonder if they will actually close our account as we have asked.

I had a new patio door installed. The door monitors are not matching up on the new door due to a higher frame around the door. Called to have someone come out and reattach the door alarm or possibly bring one that fits. I was told to "do it myself" and they would assist me over the phone. I explained I already tried. After much hassle I convinced the representative I wanted a tech to come to my house, assess the door and alarm and fit it correctly. I was told there are two techs in my area but no one could come out for 2 1/2 weeks. What poor service. I am so sorry I have security with this company.

They advertise more than what they give, so I think they need to be more upfront about what they offer. Although the name brings confidence, there are a lot of companies that provide a higher level of service and more for your money.

My system started beeping about a month ago. It beeps 2 times at 4AM, it beeps 5 times at 7AM, and it beeps 5 times at 6PM. I have called support to get it fixed, but all of the instructions never get to where I can actually change the date, which seems to be one of the problems that is indicated on the panel. I have tried calling to get this fixed numerous times, and the last time the agent told me I could either have someone come out and try to fix it, or they might be able to help me turn down the volume so I wouldn't have to have the beeping wake me at 4AM. I then tried to just cancel the service. After an annoying 30 minutes of the rep telling me they would upgrade my system, lower my rate, with me telling them I don't trust you anymore, I get told there is a 30 day cancellation policy. Why do I have to pay for 30 days of their system beeping when they can't even help me simply change the date. Maybe they sold me an already out of date device?

My family member passed away and I had to get the security system over to my name. The representive was very kind and transferred everything over to me with no problems.

I was looking into different alarm companies for the sake of lowering insurance costs and was up front with that. What I found is that Protect America is significantly more expensive than the savings from insurance by having an alarm system.

The customer must have the product in hand in order to test "trial" the system. The "15 day free trial" is nothing more than false advertisement as it took six days to deliver--so 9 day trial. The sales associate proceeded to grant items beyond their scope and mislead/mis informed the customer on the 3yr "agreement" all the while bashing ADT for it's 3yr contract. Only to find out the "agreement" is a 3yr contract and the associate also stated cancellation at any time to which after many lengthy calls turns out you can only do so after the 3yr "agreement/contract". After having spent 24yrs actually protecting America myself, this experience just seems like a sham.

I agree with most of you that their pricing is 35/40% higher then competitors , also most companies ( with a contract ) will buy you out of your current contract if theirs 1 yr or less. Personally I will try and work with them , I do need service I hope it’s included ...

This company has recently been taken over by Brinks. We just moved. Called them in plenty of time to shut the system down. It wasn’t done. Called again. Had to get an email to sign. Took 1-3 business days just to get the email. Signed and returned it immediately. This document also said tha I would owe for 30 more days. No one told us that. All of this began in early May. Alarm is still not turned off. House is sold , new owners are in alarm still active. Why? Because none of the FIVE or more people I have been in contact with at Brinks told us that to power done the alarm, we had to be on the phone with a tech to be talked through the process. Horrible, horrible company’s. It was ok as Moni. Brinks has destroyed it. If it were possible to do zero stars or negative numbers, I would.

I canceled our contract back in early December. I was told we were canceled with them after several phone calls (over several months). They would keep us on hold and we just cant stay on the phone all day because we have jobs. Now they are saying we owed them money from the following months after we canceled and keep billing us every month. I even sent them a letter stating we were canceling with them.We have been with them a long time and it wasnt like we were breaking a contract. We have had problems with the alarm system so we decided to go with someone else. I am very disappointed with this company and will never use them again. Keep getting billed and we canceled back in December with a letter and phone calls. Very frustrating to say the least. It became clear to us that the cancellation policy is designed to make it nearly impossible to cancel with them.

I have been completely satisfied with our service and our technician has always been available to answer any and all questions we have had. Highly recommended!

The salesman was knowledgeable and the installer was too. However, I cannot log into my account to access the system in order to turn it on and off remotely. I've contacted the installer twice with no response.

The first CSR did not explain the installation other than to say it was easy. The second CSR went to the trouble of finding out why I couldn't install, explained the process and the installation was sucessful.

First sAlesman was really rude when I wanted to talk to my husband before I committed. Acted like i was wasting his time. Second one who called to follow up was very polite and apologized for first sAlesman. Unfortunately I had already decided to go with another provider before second one called

I requested a quote online and immediately began to receive a MINIMUM of seven calls a day- with NO MESSAGE LEFT! I only discovered that this was them by a google search, wherein I found countless of the same complaint. If you want my business so badly then LEAVE A MESSAGE!! If I dont return your call then leave me alone- repeatedly calling and hanging up will do absolutely NOTHING other than piss me off. Had the first call left a lessage I would have returned it to get my price quote, however, because of this annoying harassment I will NEVER do business with your company and I will advise everyone I know not to either

I signed an agreement with a 15 day trial period. The first control panel they mailed me didn't work. The replacement panel didn't work. By the time they were sending me the 3rd panel, I cancelled the agreement due to the 15 day trial period ending. I sent all of the equipment back and then got a 2 week run around that they didn't get it all back and wouldn't refund my $99 payment. They told me I didn't return all of the equipment and what I didn't return cost $99. The people speak nicely but they never had any intention of returning my money. I can't imagine that my $99 was worth them spreading ill will and a bad review. I guess that's what short sighted business is.

HORRIBLE!!! I tried to cancel contract when they broke it because they started raising my rates. I couldn't find my original so asked them for a copy and they sent me a forged signature and a completely different contract. Several things different when I finally found my copy and compared them. New service installed on July 19, 2017 and got a notice from Moni on August 11, 2017 that their system was not working. Really??? It took them 25 days to realize that. Good example of their service. Since early December when I started keeping records of their harassing phone calls, they have called 133 times on my home phone and 84 on my cell phone. Evidently they think they can drive me insane and I will pay their bogus charges! Not going to work MONI!!!

I called and talked with a representative and inquired about a general "new" service installed. After talking about the need to replace my old system and the breaking of a contract (because I would be moving within a year) he stated that he didn't get my name, and I honestly told him that I had not given it (again because I was only inquiring and I have a right to withhold my name from anyone). I only wanted to ask questions and because he could not get my name, he decided to become sarcastic. After three attempts at closing the conversation stating that he had given me enough information, I chuckled the last time and thanked him for the info, and he proceeded to ask why I was laughing because he had missed the joke!!!! From that point I could not engage him any longer. I know this is not representative of the company or all representatives, but anyone like this should not be the upfront person that customers began their inquiries with.

If I could give a ZERO rating... I would. They are unprofessional and the equipment malfunctions after a few months. They are no help to rectify the problems. They don't have technicians... My alarm was going off repeatedly, I was at work over an hour away, and had to take time to leave, they couldn't shut the alarm or give any information as to how I can fix it. I had numerous visits from the police and the "monitoring system" doesn't know anything, even though they keep calling me to notify that the alarm is going off. Finally after a week of this, and over 12 hours total on telephone calls, I disconnected ALL of the equipment, sent it certified to them and insisted they Do Not charge my credit card... Low and behold, 3 months later... still fighting the charges that they will Not stop charging me. I have disputed this with the credit card company and they pay them, then reimburse me. Thank God. But... protect america should NOT GET $$$ for services NOT being provided!!! Please beware of these guys. They are a shady business. Sorry I ever got involved with them.

Everyone I encountered along the process of initial enquirer, to follow up questions to ordering and to instillation treated me very professionally and were very helpful.

We have had frequent issues with Moni, as well as raising rates, though we were told our rates were locked in at a lower rate. When you discontinue service, plan on this taking 1-2 months, and you will continue to be charged during this time, though you requested discontinued service a month or more previously. Some of the customer service reps were great, trying to do everything to help, but the system is messed up. We do not recommend Moni.

Don't believe many of the 5 star reviews which are obviously planted. We changed our minds for the program few hours afterwords and they still sent us the security package. After several calls they continued to billed us for additional two months until we were forced to block automated withdraws with the bank. Durring this time they lied for those two months saying they are sending return package and initially they were not going to charge us but continued ha joke on us they continued to anyway. They said continually it was in the mail. After second month and second $ deduction they said its not our policy to send return package. Their welcome to sue us I recorded as well as they equally record the conversation. Ie. Legal. In all this back and forth I failed to mention we're on the phone either waiting or conversing to a wall of lies with them. They had continued to bill us even though we canceled and not used the product. We sent them back their equipment on our dime and will be checking the returned packaged signed receipt. They say well be reimbursed for our refund as soon as the equipment is in hand. UPDATE 18-02-12: Well they say they have received the equipment and we should have zero balance and yep we still get automated harassment calls saying that we owe them money in fact inconsistent with also the harassing snail mail invoice. Again don't believe the 5 star ***** Star Ratings. They are short comments and not believable . They are probably on the most part planted. 02-17-18 : We are still having harassment calls and now their response is we have an extended contract even though they read to us the notes from previous person saying its canceled and said they wont call any longer yet they still do... We also are receiving monthly bills from them when they said they wont be sending them any longer after a period of month and months have passed. They continually lie and have no intention of stopping the harassment.

I called them one time to get a quote. The price of the quote was much higher than what they have listed on the website. I told the representative that I would call back if I was intrested (which I wasn't). They then continued to call me 3+ times a day for over a week. I answered a few of the calls just to tell them I wasn't intrested, but when the calls continued I had to block the number. I would consider this harassment.

Just started with this company & I'd say it is overall good. There are some things I believe could be better like the camera & the system itself. I don't like the constant beeping when turned on.

I do not think that Protect America is honest in their representation of their product. I talk with some of the former customers and current customers. They seem to think they are eager to sign you up, but customer service was lacking. I live in Georgia if I needed help I would have someone to have to talk me thru problem in another state. That is unacceptable. From former Custer's they seem to think the equipment is outdated. That is why it fails so much. After I did my due diligence on checking them out with BBB in several states, and thousands of complaints in others areas I could not afford to risk my life and property on this company

On the sales side everything was fine. Then the equipment stopped working. Then the prices went up. I decided to go with another company and MONI made it nearly IMPOSSIBLE to cancel, even though the contract had expired. No joke, I was on hold for 3 hrs and 25 minutes over the course of 2 weeks before I finally got to someone who could help. They're excuse for the hold time was that they had a "high number of cancellation calls". Well that's a sign of a company in trouble. Further, they charged me 2 months fees for canceling (again even without a contract) and wasted my time. I HIGHLY recommend you stay away and do NOT trust MONI with your security.

WORST. COMPANY. EVER. Do NOT ever use this company. It is is the Hotel California of security system companies, once your in, you can’t get out. 2 years... 2 YEARS I have been trying cancel. I have paid over $1000 dollars for a security system installed in a house that I have not lived in for two infuriating years! Every time I try to cancel either the department that handles cancellations isn’t in, or they “never” received my handwritten letter required for cancellation, they said they’d send an email to complete the cancellation process, yet I never receive any emails. Every time I call I’m on hold for at least an hour. Don’t do it!! The only people robbing me is MONI!

Probably good company, wanted a monthly quote, not a phone conversation. They KEPT calling. Put your price out there so we can make a decision without sales pressure. Since I can't compare your product, the results are not accurate.

I've got a similar issue. We signed with another company for 2 years after contract was up we signed what we thought was another 2 year contract, then after Moni bought them we were told it was a 5 year contract. Not sure where the disconnect was. Either way, about 3 years in, we sold our house and my wife was told cancellation was not a problem. After cancelling and moving, we continued to be billed for service and when my wife called she was told we can't cancel since we're under contract. The only option was to transfer service, but we don't even have cable, satellite, wifi, anything available at our new house and the main reason we renewed our contract to begin with was for the use of cameras and mobile access to them. We also have a privacy fence and gate around the entire property with lots of large dogs & no need for a simple alarm system. However, after making several calls to Moni asking why we were told we could cancel, they continued to tell my wife she never signed the paperwork so we were responsible to pay the 4 or 5 months since canceling and continue to pay for another 2 years at $65 a month even though we don't have the service. They also continue to send bills and harass my wife calling her 4 times every single day. After reading the seemingly helpful comments from Moni on Facebook to other unhappy clients like me, I decided to call myself. When I asked why we were told we could cancel, I was first told my wife didn't sign the paperwork but I had the docusign screen capture to prove it. Then I was told i "have the right to cancel, but you're still under contract" She told me they could provide me with $1500 worth of equipment to continue in conract. I suggested they keep the equipment and that's almost exactly equivalent to me paying $65 a month for the 23 more remaining months of my contract, but the person I spoke with firmly told me that was not an option and shot down every other objection and question I had as well. After she continued to speak over me and interrupt me I got frustrated and I finally told her that if she wasn't willing to work with me, and if she has the authority to say that's the final call, I would make sure I shared this experience with everyone I can. Her response was "you have that right, but make sure you explain that you're under contract". I can't imagine how a company would want to remind me 4 times a day how awful their business practices are, and would want me to pay $65 a month for their product I no longer have any use for after making it sound like cancellation was no problem due to our circumstances. I have NEVER posted anything negative about any company, anywhere until now. It makes me wonder why there's no option to review Moni on Facebook. I'm extremely unhappy with this situation and if I should ever have security monitoring needs again this is the very last company I would consider. Total lack of customer service and extremely rude lady I talked to. I don't know if the admins responding on these claims are truly being helpful or if it's more false PR, but this account is my last offer to Moni to redeem themselves. UPDATE: If anyone happens to be interested, after going back and forth on this issue today this is what they came up with. You can clearly see they "never want to make cancelling service an unpleasant experience"! The "past due" amount is the accrued charges since the day we cancelled this garbage service. Take note that the language at the end of the first paragraph is misleading/ confusing. What it actually means is that our cancellation is effective only in keeping us from being continually charged after the end of the contract schedule. Also, my wife was told the docusign was being sent over to effectively cancel service since we were MOVING- and in the midst of all the chaos that comes with moving she may have signed something other than what they said they were sending us. This appears to be a common practice for them, like when they turned our "2 year" agreement into a 5 year contract. PLEASE DO NOT BUY THESE BOGUS PR FACEBOOK COMMENTS ABOUT THEM BEING SO EAGER TO MAKE CANCELLATION A PLEASANT EXPERIENCE. After speaking to so many different representatives, I am convinced at this point that MONI as a company is uninterested in customer satisfaction. We were duped into a contract 2.5 times longer than we were told, then sent yet another contract that was other than what we were told (I know, fool me twice shame on me), and now they want us to continue to pay this ridiculous amount for unrendered, un- needed service. WORST COMPANY TO DEAL WITH EVER!!!

Moni was great when I had them, but when it came time to cancel, it was a PAIN. IF you have to cancel, keep very accurate records of your attempts. It took me over 5 months to FINALLY get them to quit charging me monthly fees after we notified them of the sale of our home.

Monitronics is the worst security monitoring company ever. My system never worked right. Calls to customer service were ignored with no response from them at all. I tried to cancel in June 2016 after remarrying and moving but was told I could not cancael and could not buy out of the contract. My four year contract expired in November 2017 yet they continue to charge me stating they needed my signature to completely cancel. They never sent a notice of any kind on this. I found this out by calling to question the December charge. I would not recommend this company to anyone. BUYER BEWARE. AVOID AT ALL COST. Monitronics has changed their to MONI. I guess they are trying to distance themselves from all the negative reviews.

I have had this service almost a year. I actually used to sell alarms with ADT so I know my way around the alarm business. The equipment is horrible the camera vision is so grainy you can see anything. The customer service is about the only thing that doesn’t suck, but then again, my alarm had gone off several times with no response from the monitoring station thank god is was a false alarm, but how did they know that. It sounded off for about 10 minutes no lie. Why not ADT you may ask their equipment is top notch but the billing Dept sucks

Horrible Company. Will harass you. We had a system that rarely worked. They sent a tech one time. Then kept saying thtay did not have a tech to send. So we paid $50 a month for years. When our contract was up they refused to cancel. We moved 5 months ago. Our contract was fulfilled 7 or 8 months ago and they refuse to let us out of they contract. I told them over the phone i was cancelling, emailed and wrote them. HORRIBLE HORRIBLE company in my opinion Here is more of the story: I moved 5 months ago and contacted Protect America by phone, email, and letter requesting to cancel service. They continue to harass me. This includes a history of them not fulfilling their contract obligations. After literally 50 to 60 phone calls and them not willing to fix the system we gave up trying. We were humiliated time and time again with false alarms, the fire and police department came to our home so many times I cannot count. 3 times in one day. Protect America refused to send a tech to our home to fix it. So we had to pay 50 a month and yet they did nothing about it. Police and Fire department There was a knock at my door I opened the door and saw a police officer and four other units rolling up to my house. The policeman calls me out of my house and asks me what was going on. I told the officer that it was a faulty alarm system and that I had called the monitor center and told them it was a false alarm. Then a few minutes later there was another knock at my door. It was the fire department. They had been told it was a carbon monoxide detector had gone off. Now if this had happened once it would be forgivable, however, this has happened many times where the police or fire department have showed up at my house. One time about 6:30 am. I appreciate those who serve and do not think an alarm company should be allowed to waste public dollars. Later that afternoon the motion detector triggered again and sent the Fire department out for a 2nd time on in a day--- so three times the police or fire depts. Came to my house. When this event took place on 3/03/2016, I had just come into my house after bring home a keyboard I had let someone borrow. As I was placing the keyboard in the basement, the motion detector set off the alarm. The monitor station for my system misread the alarm as a carbon monoxide detector. I told them on the phone that it was a motion detector. And you know the rest of the story. However, this has been going on since 10/2013. Over 2 years of Hassel and lack of security for my family. When we first bought the system, they sent it to us, for us to install. This is a very time-consuming process, on the on the phone for hours programming each piece into the system. The system continually had false alarms and system issues. Each time there was a problem I had to be on the phone several hours to resolve it. This did not happen once, twice or three times but so many I cannot recall. After replacing the main panel and many sensors about 3 or 4 times within the first several months, I asked to cancel the service, they said they would send a technician, and if I had any more issues they would allow me to cancel service. (this was a lie after the police and fire showed up I immediately called to cancel, and they would not keep their word). The Technician The technician came worked on the panel, and things were fine for a few months, and then it started having problems with registering sensors and false alarms again. So after so many panels (possible 6-8 panels or more and hours and hours of time on the phone trying to program the system) I decided to cancel my contract. The lady on the phone would not cancel my contract because I had not talked to a tier 2 technician. She said they knew more than all the other technicians. Now I had been dealing Protect America with since 2013, AND JUST NOW they want me to talk with someone who can fix it. I was with another alarm company for 12 years and had little to no issues. In my opinion, If you want your family to wake up in the middle of the night with the police or firemen at your door, then choose Protect America. If you want your door sensors, fire detectors or carbon-mono-oxide detectors not to work then, choose Protect America. In my opinion, Protect America has deceptive sleight of hand methods to try and force you to stay with them and not provide safety nor security for my family. They have not provided close to any expectation of services rendered for what my family has paid and endured. We paid extra to have a quality system installed and did not receive it. We were promised safety and security which they have not provided. 3/11/2016 It’s now 3/11 after spending 4 hours on the phone on 3/03/2016 They had programmed the monitor center wrong. The motion detector would go off and the monitor center reads it as a carbon monoxide detector. 12/12/2017 We moved 5 months ago and Protect America is still trying to collect payment even though we told them we were canceling over the phone, by email and mail. They have aggressive tactics. Our contract is fulfilled and they are still trying to harass us into a contract.

DO NOT GO WITH THIS COMPANY! Even when your contract is up they will continue to try and collect and use VERY HEAVY HANDED PRESSURE TACTICS. I moved 5 months ago and contacted Protect America by phone, email, and letter requesting to cancel service. They continue to harass me. This includes a history of them not fulfilling their contract obligations. After literally 50 to 60 phone calls and them not willing to fix the system we gave up trying. We were humiliated time and time again with false alarms, the fire and police department came to our home so many times I cannot count. 3 times in one day. Protect America refused to send a tech to our home to fix it. So we had to pay 50 a month and yet they did nothing about it. Police and Fire department There was a knock at my door I opened the door and saw a police officer and four other units rolling up to my house. The policeman calls me out of my house and asks me what was going on. I told the officer that it was a faulty alarm system and that I had called the monitor center and told them it was a false alarm. Then a few minutes later there was another knock at my door. It was the fire department. They had been told it was a carbon monoxide detector had gone off. Now if this had happened once it would be forgivable, however, this has happened many times where the police or fire department have showed up at my house. One time about 6:30 am. I appreciate those who serve and do not think an alarm company should be allowed to waste public dollars. Later that afternoon the motion detector triggered again and sent the Fire department out for a 2nd time on in a day--- so three times the police or fire depts. Came to my house. When this event took place on 3/03/2016, I had just come into my house after bring home a keyboard I had let someone borrow. As I was placing the keyboard in the basement, the motion detector set off the alarm. The monitor station for my system misread the alarm as a carbon monoxide detector. I told them on the phone that it was a motion detector. And you know the rest of the story. However, this has been going on since 10/2013. Over 2 years of Hassel and lack of security for my family. When we first bought the system, they sent it to us, for us to install. This is a very time-consuming process, on the on the phone for hours programming each piece into the system. The system continually had false alarms and system issues. Each time there was a problem I had to be on the phone several hours to resolve it. This did not happen once, twice or three times but so many I cannot recall. After replacing the main panel and many sensors about 3 or 4 times within the first several months, I asked to cancel the service, they said they would send a technician, and if I had any more issues they would allow me to cancel service. (this was a lie after the police and fire showed up I immediately called to cancel, and they would not keep their word). The Technician The technician came worked on the panel, and things were fine for a few months, and then it started having problems with registering sensors and false alarms again. So after so many panels (possible 6-8 panels or more and hours and hours of time on the phone trying to program the system) I decided to cancel my contract. The lady on the phone would not cancel my contract because I had not talked to a tier 2 technician. She said they knew more than all the other technicians. Now I had been dealing Protect America with since 2013, AND JUST NOW they want me to talk with someone who can fix it. I was with another alarm company for 12 years and had little to no issues. In my opinion, If you want your family to wake up in the middle of the night with the police or firemen at your door, then choose Protect America. If you want your door sensors, fire detectors or carbon-mono-oxide detectors not to work then, choose Protect America. In my opinion, Protect America has deceptive sleight of hand methods to try and force you to stay with them and not provide safety nor security for my family. They have not provided close to any expectation of services rendered for what my family has paid and endured. We paid extra to have a quality system installed and did not receive it. We were promised safety and security which they have not provided. 3/11/2016 It’s now 3/11 after spending 4 hours on the phone on 3/03/2016 They had programmed the monitor center wrong. The motion detector would go off and the monitor center reads it as a carbon monoxide detector. 12/12/2017 We moved 5 months ago and Protect America is still trying to collect payment even though we told them we were canceling over the phone, by email and mail. They have aggressive tactics. Our contract is fulfilled and they are still trying to harass us into a contract.