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Brinks Home Security Reviews

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7.9

Overall Score

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Raylea Lexington, NE

The gentleman that I talked to was very nice and very helpful.

5 years ago

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Reply from Brinks Home Security

Glad to hear so, Raylea!

May. 31st, 2019

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Nihar Patel

Easy to install and the system works. I do wish it was compatible with Alexa.

5 years ago

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Reply from Brinks Home Security

You rock, Nihar!

May. 29th, 2019

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Carole

Only had them a short time, but their customer service is outstanding.

5 years ago

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Reply from Brinks Home Security

Glad to be of service!

May. 29th, 2019

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Cathy

Easy installation, good customer service and great monitoring of the system.

5 years ago

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Reply from Brinks Home Security

Thank you, Cathy!

May. 23rd, 2019

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CR

Good customer service, but generic for the price point. Much of the competition offers more features. Do your homework.

5 years ago

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Reply from Brinks Home Security

Hey CR - thank you for your feedback.

May. 23rd, 2019

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star star star star star

Edna Vasquez Calexico, CA

Excellent service , feel safe no complications with the system

5 years ago

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Reply from Brinks Home Security

You rock, Edna!

May. 23rd, 2019

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Carole Santiago Millville, NJ

Not much interaction after purchase, told me I was locked in at a certain price but it went up with no notice

5 years ago

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Reply from Brinks Home Security

Hey Carole - We're sorry to hear that you have had a less than stellar time with our sales team. If you could, please reply with your full name and the address associated with your account. A member of our CARE team will then reach out to you and answer any questions you may have.

May. 14th, 2019

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J.P.

GREAT SERVICE AND PEOPLE VERY FRIENDLY GUIDE INTO POINT A TO Z EASYLY

5 years ago

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Reply from Brinks Home Security

Thank you, JP

May. 14th, 2019

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star star star star star

Raven Austin

I love my service the right price Ive recommended them to everyone I kno

5 years ago

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Reply from Brinks Home Security

Thanks, Raven!

May. 14th, 2019

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star star star star star

Ray B.

Great reliable product, service and a very responsive customer care group.

5 years ago

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Reply from Brinks Home Security

You rock, Ray!

May. 14th, 2019

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Marco Dajeu

Reliable service, equipment easy to install. Customer service ready to help

5 years ago

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Reply from Brinks Home Security

Hey Marco - Thank you for the kind words!

May. 9th, 2019

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Sherry R

Excellent customer response time. Friendly customer service.

5 years ago

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Reply from Brinks Home Security

Thanks for the feedback, Sherry!

May. 9th, 2019

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Anna Detroit, MI

I signed up because of their customer service. They were thorough and it is easy.

5 years ago

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Reply from Brinks Home Security

Thanks, Anna!

May. 7th, 2019

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Steve Thayne, WY

I like that I have 24/7 monitoring of my homes. The value is good enough and I would use it again.

5 years ago

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Reply from Brinks Home Security

Thank you, Steve!

May. 7th, 2019

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T Lee

Because they are on point with monitoring their system. Thank you.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Hany

Easy to use and good customer services, should provide more promotions

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Jeffrey New Caney, TX

It is very easy to use and the people are responsive and they get the job done.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Jerry

I like the wireless capabilities. Everything has been working great

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Edmund

I did have a couple problems with the sensors, but it offers the best bang for your buck.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Roy

Every time I set off the alarm, the response was quick. The alarm is loud and effective.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Greg

Protect America offers cheaper security than its competitors.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Richard Chino, CA

Customer service has been very cooperative. The device is easy to use.

5 years ago

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Jose Ogden, UT

The customer service representatives are very kind and helpful.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Cori Clearfield, UT

The equipment was very easy to use, and is set at a good price.

5 years ago

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Severiano Soquel, CA

I like how I am able to use the service anywhere on my cell phone.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Yong Santa Clara, CA

The equipment is solid and easy to use. They are flexible with their services.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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star star star star star

Anonymous

It is quality and affordable. The equipment works and my home is protected.

5 years ago

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Angiela Columbus, GA

The person who helped me was knowledgeable and the system is easy to operate.

5 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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star star star star star_border

John Groves Laurens, SC

Protect America was there for me when my alarm went off. The service works great.

5 years ago

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Karla Marysville, MI

The tech team was very friendly but the quality of the product wasn't that great. It has a problem picking up audio.

5 years ago

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Reply from Brinks Home Security

Hey Karla - Thank you for taking the time to leave some feedback. We understand that the quality of audio can be an issue at times. If you could, please reply via 'private response' with the full name and address associated with your account. Upon your reply, a member of our team will reach out to you and attempt to assist you with the positioning of your equipment so as to pick up a higher quality audio feed. Thank you again for your feedback and we look forward to connecting!

Apr. 23rd, 2019

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Elquin Theodore, AL

I signed up because of the price. Customer service is pretty good at helping out.

5 years ago

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Reply from Brinks Home Security

Hey Elquin - Thank you for the feedback!

Apr. 23rd, 2019

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Damion Clinton, MS

I enjoy the security offered by Protect America. Customer service is always available.

5 years ago

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Reply from Brinks Home Security

Hey Damion - Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Anita Port Arthur, TX

They are alert and are always on time. Their services are very accurate.

5 years ago

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star star star star star

Debra Munster, IN

I never got through with the agent and I got sidelined a couple of times.

5 years ago

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Reply from Brinks Home Security

Hey Debra - Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Patricia Mobile, AL

They're always very helpful and timely. It is so easy to install.

5 years ago

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Reply from Brinks Home Security

Hey Patricia - Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Yolanda Killeen, TX

I like the service. They're pretty fast when the alarm goes off.

5 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Kendra Centre, AL

They're quick to answer questions and quick to get back to me.

5 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Emanuel Columbia, MO

Protect America is always prompt and it's been there for protection.

5 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Anonymous Goodells, MI

It's been pretty good service however when I call sometimes, I don't see an immediate response.

5 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Ryan Abingdon, IL

Anytime we've had an issue, they've been able to fix it immediately.

5 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Anonymous Phoenix, AZ

It's easy to use and the nice this is that it's so easy to install.

5 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Edith Aulander, NC

The customer support has always been on point in calling at any time.

5 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Randall Huntsville, AL

They were helpful when I was setting it up. It was easy to set up.

5 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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star star star star star

Vishal goswami

Good and friendly customer service response time is really fast

5 years ago

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Reply from Brinks Home Security

Thank you, Vishal!

Apr. 7th, 2019

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star star star star star

Keith

Excellent quality system, great customer service and reasonably priced

5 years ago

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Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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star star star star star

Brock Kinsler

Easy to install and use. Great experience so far with customer service

5 years ago

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Reply from Brinks Home Security

Glad to hear you found the installation process simple and your customer service experience positive!

Mar. 24th, 2019

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star star star star star

Lawanda Covington, GA

The customer service explained everything to me and they were very patient.

5 years ago

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Reply from Brinks Home Security

Lawanda - Thank you for the kudos! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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Anonymous Rosemount, MN

The customer service followed up on setting up my system and the sales person had professionalism.

5 years ago

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Reply from Brinks Home Security

Thank you - happy to hear that your system is all set-up! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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Omar Hemet, CA

They work with you and explain everything, even getting the alarm installed.

5 years ago

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Reply from Brinks Home Security

Thank you, Omar!

Apr. 7th, 2019

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star star star star star

Yenimarsaez

I like it is save and when the alar sound they call you at the moment.

5 years ago

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Reply from Brinks Home Security

Thank you, Yenimarsaez!

Apr. 7th, 2019