Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Delyne T Dunaway Houston, TX

It's good - It works fine. My alarm pad isn't connected to the wall very well though.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Melinda A Krueger Winder, GA

Overall good value for the price. It would be great to have phone video monitoring.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Lloyd Stanley Cayce, SC

They're easy to work with and they have great customer service

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Cleveland, OH

They give me a call every time like a smoke detector going out.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Myra Dolch Cincinnati, OH

I like the service. i just wished the monitor could be charged and work in the event of black out

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Maureen Reisenweber Bethesda, MD

Easy to work with. Will repeat instructions until you are comfortable.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Avinash Ashburn, VA

Whenever I had to call them they would answer the call right away.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Scott Palm Bay, FL

I wish the technician was a little slower on the phone. I love the wall mounted control panel.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Alice / Maldonado Cape Coral, FL

Whenever I have called them, they have helped me. The service works great.

7 years ago

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Verified Customer

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Pheonicia Columbia, MS

Protect America has always been there when we need them. They are very courteous.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Paul Haymarket, VA

Customer service is very responsive. It is reliable and simple to work.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Abhishek Lynnwood, WA

I wish the service was cheaper, but it has good response time.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Marquise Baltimore, MD

Protect America has the best price out there. They offer good equipment.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Toni

The equipment is not of quality the app is crappy and the cheap camera I received is some garbage. As well they are too expensive. I should have gone with my cable company!

7 years ago

Reply from Brinks Home Security

Hey Toni, we’re sorry to hear that you are not satisfied with our equipment. At Protect America we strive to provide state of the art security equipment and fair prices to our customers. We appreciate you taking the time to leave us feedback. Please let us know if you have any questions.

Aug. 27th, 2018

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Verified Customer

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Jeff Ladson, SC

There interface with Alexa doesn't work for lots of people, me included..look it up

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Patty Hermitage, TN

Easy set up and the app for use when away from home to arm and disarm.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Linus Tibui Woodbridge, VA

Rapid response to an accidental trigger Is an indication of the efficiency of the system

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ishmaila Njie Columbus, OH

Consider the value of customers and willing to protect everything of your stuff

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Nicholas Weber Savannah, GA

Great customer service, easy install and quick response to alarms

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Robin Thomaston, GA

Service is great. Product supplied to stick alarm objects on doors, windows, and walls awful!

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Dan Crowley

Not overly impressed,I was not given what I was told. System works ok cell phone fair to good at best.

7 years ago

Reply from Brinks Home Security

Hey Dan, we’re sorry to hear that you didn’t receive what you were told. At Protect America we strive to be as transparent and informative as possible. If you’d like, could you DM us with some additional details so that we may assist you? Thanks and please let us know if you have any questions.

Aug. 13th, 2018

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Verified Customer

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Deron Gwynn Oak, MD

Great service. Wasn't happy that the price was for a land line but the wifi connection was more.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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F. Lopez

When I contacted them about the equiptmet, i received bad customer service, and was suggested to buy my own tape when i have had their service less than a year.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you had a negative experience with our customer service. At Protect America we strive to treat our customers with care and as part of the family! If you’d like, could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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KD Danville, KY

A three year contract is way too long. Other than that, Protect America is not any better than other good services.

7 years ago

Reply from Brinks Home Security

Hey KD, we appreciate you taking the time to leave us feedback on your experience. At Protect America we’re always looking to improve though valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Roger

Easy setup and to easy to use. Remote access is terrific for our 2nd home.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Very satisfied

very helpful and responsive. Helpful in setting the system up-patient

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Omar

Amazing call back service alarm works great! Their response is punctual

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ron Peoria, AZ

They were honest and straightforward Fast delivery easy step-by-step insulation

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Feel safe with Protect America Byron, WY

Very safe and easy to install. Fast responses, friendly service.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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G Wrights Missouri City, TX

Notices when alarm armed and disarmed. Customer service is not 24 hrs is why they are not 5 stars.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Oden

Great response time and customer service so far hope they don't charge.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Quinlan, TX Quinlan, TX

when there has been an alarm activated, they have responded quickly.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Happily protected Salina, KS

Easy to install, super friendly customer service. Gave us peace of mind

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Mussdog71

Easy install, no false alarms. Good system (I don't incorporate video)

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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P G

Very easy to set up and very reliable. Payment deduction each month convenient.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kim

Very reliable and they take the time with you. They always call first.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Tanner Pope

Live operators, quick response times, helpful advice when needed

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Florida

The installation tech over the phone was impatient and set up my distress code incorrectly so that the police showed up when I tried to disarm my system.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you had a negative experience with our installation support services. At Protect America we strive to make our installation process as easy and enjoyable for our customers as possible. If you’d like, could you DM with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Gary Henderson, NV

Easy to work with. Prompt response to customer service and alarms.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Alan

It's simple, reliable, and affordable. Everything suits my needs.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Michael

It seems adequate for most purposes. It's simple and reliable, I haven't had any real problems.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alfred Oak Creek, WI

I don't like the service. The sensors are cheap and it doesn't work with other issues in our home. I wish I could cancel without having to pay the cancellation fee.

7 years ago

Reply from Brinks Home Security

Hey Alfred, we’re sorry to hear that you’re having compatibility issues with other systems in your home. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any other questions!

Jul. 24th, 2018

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Verified Customer

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Steven Navarre, FL

They monitor 24 hours which is nice. I wish the monthly price was lower.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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anonymous Glendale, CA

They guide you how to put it together, but then when you actually need help they don't help you out.

7 years ago

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Verified Customer

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anonymous

Every time I call, everyone is very professional and patient with me.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Shaoronna Cincinnati, OH

Customer service is pretty good, when I call they are right there.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kelly Jackson

It's all very self-explanatory, affordable, and they have a lot of products.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Staunton, VA

They were helpful in setting it up, but the equipment doesn't hold, and they need a better response time when the burglar alarm goes off.

7 years ago

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Verified Customer

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Doug

Speed of hardware arrival, ease of installation and operation

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Carol N Dolton, IL

The security panel is bulky. The smoke detector/CO2 detector is loud and that is good.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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