Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Princess Anne, MD

I decided to go with Protect America for security reasons. I've had a very good customer experience, and the equipment is great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Teresa Miers Albertville, AL

They always help me when I need it. The associates are very patient, professional, and courteous.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Katrina Sanders Blue Springs, MO

Their Customer Service is excellent. Problems are always resolved to satisfaction.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Coach Killeen, TX

Great system at very reasonable price. Very responsive tech department. Works fantastic.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Beverly Oregon, IL

Experience. When my husband was confused he set the alarm off the police arrived shortly after .

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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CraigC Redding, CA

They are good and they have proven it. Always very helpful and right on top of any alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sheila Smith Phoenix, AZ

They are responsive and let us know right away if something happens out of the ordinary

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Loretta Columbia, SC

Based upon monitoring, customer service, value for my money and the quality of the service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Teraya Franklin Kenosha, WI

Because they have always been reliable. Every time I have called they have helped.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Yonkers, NY

The system seems to be functioning great, and although it was a little cumbersome to install, it's worked great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Pamela Omolara Roxie, MS

It was easy and simple to install. Their people have given me confidence; plus, the system is very dependable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Darren Gage Phelan, CA

Protect America's equipment is good. The sales package was at a good deal and installation was pretty easy.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Torbyn Dolores, CO

I think Protect America is convenient. Installation is easy and customer support has been good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Catherine Morris Dagsboro, DE

There was no problem with setting up the system, and their customer service has been good so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Theresa/Jackson Critchley Beaver, WV

It's an adequate system, and even though I installed it myself, they walked me through it, so that was fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Deborah Poche Baton Rouge, LA

Although their customer support was very good, I didn't like that I had to install the system myself.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Kansas City, MO

I installed the system myself, and although they helped with some start up process, I set it up. The equipment is kind of out of date, and their customer service is alright, nothing exceptional.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Shelia Davison Fort Deposit, AL

They have the best parts, and the equipment works well. It's worked wonderfully.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Rhonda Robinson Rockmart, GA

Customer support has been good so far, and the overall service has been more than fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Bruce Carlson Port Wing, WI

I would say their equipment is above average. Besides, if something is defective, they replace it immediately.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Doris Ehner Capistrano Beach, CA

Their system has been average, and I guess installing it was okay, but to be honest, we're looking for a different company. We haven't been happy with their customer support.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Dennis Gholston Fayetteville, NC

There has been ups and downs, but the equipment has worked well. I can say my experience with their representatives has been pretty good as well.

8 years ago

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Verified Customer

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Barbara Tanz Houston, TX

Everything with them has been just fine. I liked that they were able to connect it with my internet.

8 years ago

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Verified Customer

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Everette Laird Defuniak Springs, FL

I've never had any trouble with it, so I've never had to call their customer support. Their installation process was fine, and the equipment has worked just fine.

8 years ago

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Verified Customer

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Eric Fuller Dolton, IL

So far, the equipment has been doing its job. The installation process was also pretty straight forward, and their representatives are fine.

8 years ago

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Verified Customer

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Meeks Auto Colorado City, TX

I did the installation myself. That and the equipment have been alright. The cost is high, but that's alright.

8 years ago

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Verified Customer

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Dinesh Sawhley Alamo, CA

So far so good, working for five years. We originally chose them for the price and today we're satisfied

8 years ago

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Verified Customer

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Tony Bagley Riverdale, MD

They are a good company. The equipment is easy to use, so I'm satisfied with them. It's worked for me over the years.

8 years ago

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Verified Customer

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Patricia Thomas East Troy, WI

Although I have the lowest service, their technicians are always very willing to help. I'm just satisfied with Protect America.

8 years ago

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Verified Customer

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Debra Jones Myrtle Beach, SC

They're a great company, they've done what I wanted done. I don't have a problem with them at all

8 years ago

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Verified Customer

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Furman Smith Hartsville, SC

I think they need to come up with a system where you don't need a home phone. The sales people have been okay - not outstanding.

8 years ago

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Verified Customer

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KC Walpole, NH

I was extremely pleased with it because they walk me through every part of the process, they made it easy.

8 years ago

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Verified Customer

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Kelly Williams Grandview, MO

Every time I call they always help and I get the work done the first time correct.

8 years ago

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Verified Customer

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Mary Hinton Spring Hope, NC

I'm a bit dissatisfied because they basically refused to send someone out to correct what needs to be corrected. The equipment is fine when it works

8 years ago

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Verified Customer

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Crystal Strait Sidney, MT

Very satisfied. They're just very helpful whenever you need something and the equipment works well.

8 years ago

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Verified Customer

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Ricky Paylor Louisburg, NC

I haven't had any break ins so I'm guess I'm satisfied. I haven't had a problem with it

8 years ago

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Verified Customer

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Michelle Stewart Springfield, OR

Protect America has been very professional. I think it was kinda difficult, but okay.

8 years ago

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Verified Customer

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Allen & Janie Washington, DC

My wife purchased this. My satisfaction with service is great and the equipment is good.

8 years ago

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Verified Customer

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Lori/Donald Sears Bloomington, IN

We have had the system for a long time. It has been pretty straightforward to use and works reliably.

9 years ago

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Verified Customer

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Kristia Spight Detroit, MI

I found Protect American through an online search. I like the system, its effective and it seems to work. I give them a 7.

9 years ago

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Verified Customer

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Elma Snipes Cary, NC

I purchased a security system after hearing about Protect America from my daughter. The service was very good.

9 years ago

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Verified Customer

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Sharon Burrell Las Cruces, NM

I had a break in and decided it was time to get a security system. I installed it myself, and it's been great!

9 years ago

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Verified Customer

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Daniel Turner Jonesboro, AR

The overall experience with Protect America has been good, but lately (as in the past six or seven months) things haven't gone as well. I would have to give them a 5.

9 years ago

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Diane Jourdan

Had an excellent young man kindly walk me through the changes I needed to make. I wanted to learn so I would know what to do next time.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Diane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Maher Kasabji Newington, CT

I had to cancel in 2021 after many attempts to contact the company to fix my system It was not working for few month and tried to schedule someone to come in with no success after that I asked to cancel the service after few month of my request finally I was able to cancel Now 2 years later I received a text from collection agancy claiming I own them money I do not owe anything they are trying now to send me to collection agency Stay away from this company Service is no good and customer service is horrible and they will scam you for more money and make it very difficult to discontinue the service

2 years ago

Reply from Brinks Home Security

Maher Kasabji, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea

Feb. 9th, 2024

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Sean Williams Arlington, TN

I recently had the displeasure of dealing with Brinks Home Security, and I must say that my experience has left me feeling frustrated and dissatisfied. While I understand that issues can arise with any security system, the way Brinks handles customer service and their cancellation policy has left me with a negative impression. First and foremost, I was shocked to learn that Brinks charges a steep $75 fee for a technician to come out and fix any camera issues. In today's competitive market, many companies offer complimentary or significantly reduced fees for troubleshooting or repairs. This approach seems outdated and unfair to customers who already invested in their security system. Furthermore, the assistance I received over the phone was far from helpful. The representatives I spoke with seemed poorly trained and unable to adequately address or resolve my concerns. Rather than providing me with useful troubleshooting steps or potential solutions, I was left feeling like I was being passed around without any real assistance. The final straw for me was when I decided to cancel my service with Brinks. To my astonishment, I discovered that they have an exorbitant cancellation policy that requires customers to pay the entire monthly fee for the remaining months of their contract, which in my case would be a staggering 20 months! This policy is not only unreasonable but also makes it incredibly difficult and expensive for customers to switch to a better security provider, should they choose to do so. Overall, my experience with Brinks Home Security has been disappointing. The exorbitant fee for technician visits, unhelpful phone support, and punitive cancellation policy have left me questioning the value of their service. I would strongly advise considering alternative security providers that offer better customer support and more reasonable policies.

2 years ago

Reply from Brinks Home Security

Sean Williams, thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Andrea

Feb. 7th, 2024

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Simon Briones Las Vegas, NV

Constantly reschedule appointments; so far, this is my 5th time without explanation. They promised the installation of cameras and the installation free of charge. They made mistakes and every agent stated that they fixed the issue themselves. When you call again there are no records of your previous conversation with them. They ask for proof of verbal agreements (such as the free cameras and installation). They delete appointments and claimed that it was canceled because you did not reply to reschedule (an appointment showed as actively scheduled. You try to cancel your account, but you are stuck with a contract. If you decide to use this company ask them to give you EVERYTHING in WRITING, including verbal conversations. Don't trust them.

2 years ago

Reply from Brinks Home Security

Simon Briones, we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience and appreciate you reaching out to let us know about your recent issue. Please email us at socialmedia@brinkshome.com with your account information so that we can address your concerns Immediately. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. -Andrea

Oct. 18th, 2023

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G Money Tomball, TX

I have been a loyal AT&T Digital Life subscriber for a decade, but unfortunately, my journey took an unexpected turn when AT&T referred me to Brinks. Initially, the transition seemed seamless as their package appeared comparable to what I had before. However, my experience with Brinks started to sour when I encountered issues with their equipment. I reached out to their customer support, and to my dismay, they suggested that I climb a ladder to reset the hardware. At 60 years old and facing balance issues, I found this request to be both unreasonable and potentially risky. Nevertheless, I reluctantly agreed to pay $75 for a technician to come out and assess my system. Fortunately, they did offer me a discount on this charge. Upon inspection, it became evident that the hardware itself was the source of my ongoing problems. I was frustrated when they initially insisted on billing me for new cameras, but after some negotiation, they eventually covered the cost and provided me with a reduced rate. At this point, I expected that my bills would reflect these changes. However, upon reviewing my recent bills, I discovered that the rates had not decreased as promised. To add insult to injury, I was now being charged $7.99 for a paper statement, which was yet another issue I had to contend with. To make matters worse, I desperately wanted to cancel my service, but I was informed that I was locked into a contract for another 18 months. In conclusion, based on my frustrating experience with Brinks, I would strongly advise against doing business with them. Their customer service left much to be desired, and the unexpected fees and unresolved issues have left me deeply dissatisfied with their services. a surprising turn of events, after posting my review detailing the frustrations I had experienced with Brinks, I received a call from the company. The representative informed me that my contract term, initially set at 18 months, had been increased to a staggering 36 months. According to the associate, this disclosure was part of the legal script they are required to read over the phone. This revelation left me feeling even more frustrated and disappointed. It's important to note that if there is a change in the contract term, it should be clearly communicated to the customer during the initial conversation with the customer service representative. Unfortunately, in my case, this crucial information was not disclosed upfront, and I was taken aback by this unexpected extension of my commitment to their services. This additional layer of dissatisfaction only reinforces my cautionary advice against engaging in business with Brinks.

2 years ago

Reply from Brinks Home Security

G Money, we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience and appreciate you reaching out to let us know about your recent issue. Please email us at socialmedia@brinkshome.com with your name and a good contact number so that we can address your concerns Immediately. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email once that information has been received. -Andrea

Sep. 6th, 2023

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Kathee Nguyen

I purchased a $1400 home security system from Brinks. They never showed up for the appt bc there was an “error in their system”. I requested to cancel their services and full refund, and to send me return label for equipment delivered. They have yet to provide me with a return label and haven’t provided me with any confirmation bc they said they don’t do any confirmation but that the notes are left on the account; they can’t email me anything. I traveled almost 4 hours to make to the appointment (I have an email when they confirmed the appt.) They said I should receive an email within 2 hours from UPS with a return label on Friday 7/14. I called back in 4 hours and they said it would be 24-48 hours. I confirmed I should then be receiving the label at the latest Sunday. I never received it. I called them Monday, today 7/17; they said I should receive it by 2pm bc its actually 24-48 business hours (not what I was told). I still have not received a label but they said they’d resend it but would take another 24-48 hours.

2 years ago

Reply from Brinks Home Security

Kathee Nguyen, we strive to always provide our customers with platinum-grade equipment to protect you and your investments, we are sorry to hear you had problems. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. - Alozia

Jul. 18th, 2023

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Joseph Tempe, AZ

I have had Brinks Home Security in my home for years, super high quality equipment, great rates and the peace of mind it gives me is priceless. Plus very affordable

2 years ago

Reply from Brinks Home Security

Joseph, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! -Andrea

Jun. 16th, 2023

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