Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Randall Gaston League City, TX

The people helping me out were very patient with my lack of knowledge. Everything works.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John Johnson Dora, AL

I wish this company provided a touch pad with their equipment. I wish that they were more up to date.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Enrique Bringas-Galaz Tucson, AZ

Protect America always calls me when my alarm goes off, but some of the equipment is a little outdated.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Mary W. Hinesville, GA

they've always got great customer service representative to assist you at anytime.

8 years ago

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Verified Customer

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Judy S. Avondale, AZ

Have never had an issue with them. Personnel always helpful and service is great.

8 years ago

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Verified Customer

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Anonymous Loganville, GA'

Works well and easy to arm and disarm. If alarm goes off I get phone call immediately.

8 years ago

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Verified Customer

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Justin Guerrero Aransas Pass, TX

I'm not very happy with them to be completely honest. They haven't fixed an issue with my system. It's not working right now.

8 years ago

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Verified Customer

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Kimberly Milligan Hampton, GA

I got it for security reasons. Customer service can resolve issues well, but the equipment still needs more work.

8 years ago

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Verified Customer

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Kubica Gerd McKinney, TX

They are quick to respond to our questions and the system is easy to use and fast.

8 years ago

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Verified Customer

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Sylvia Horner Durham, NC

My system does not work and it probably don't work because I did not know what I was doing when I set it up. They don't send a person to set it up for you. You have to do it yourself.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Bill&Barb L. Zephyrhills, FL

all of the people are grate when speaking to them and fix any and all problems quickly.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tay Gainesville, GA

I've been a customer for over ten years and I've never really had any problems with my system or the company.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jose Efland, NC

I've had some good and bad experiences with their customer support, but overall, I've been satisfied with their service.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Charles Rockville, MD

It doesn't seem to work very well, and I'm actually thinking of cancelling my service. they've gotten very expensive, and the system is kind of noisy.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Anonymous Indianapolis, IN

My son chose the service for me, and so far, it's been an average experience. The devices work alright, and I haven't had a problem with them so far.

8 years ago

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Verified Customer

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And Pasadena, TX'

The equipment has been alright, and their service has been good. I've been very satisfied with it.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Princess Anne, MD

I decided to go with Protect America for security reasons. I've had a very good customer experience, and the equipment is great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Teresa Miers Albertville, AL

They always help me when I need it. The associates are very patient, professional, and courteous.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Katrina Sanders Blue Springs, MO

Their Customer Service is excellent. Problems are always resolved to satisfaction.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Coach Killeen, TX

Great system at very reasonable price. Very responsive tech department. Works fantastic.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Beverly Oregon, IL

Experience. When my husband was confused he set the alarm off the police arrived shortly after .

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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CraigC Redding, CA

They are good and they have proven it. Always very helpful and right on top of any alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sheila Smith Phoenix, AZ

They are responsive and let us know right away if something happens out of the ordinary

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Loretta Columbia, SC

Based upon monitoring, customer service, value for my money and the quality of the service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Teraya Franklin Kenosha, WI

Because they have always been reliable. Every time I have called they have helped.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Yonkers, NY

The system seems to be functioning great, and although it was a little cumbersome to install, it's worked great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Pamela Omolara Roxie, MS

It was easy and simple to install. Their people have given me confidence; plus, the system is very dependable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Darren Gage Phelan, CA

Protect America's equipment is good. The sales package was at a good deal and installation was pretty easy.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Torbyn Dolores, CO

I think Protect America is convenient. Installation is easy and customer support has been good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Catherine Morris Dagsboro, DE

There was no problem with setting up the system, and their customer service has been good so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Theresa/Jackson Critchley Beaver, WV

It's an adequate system, and even though I installed it myself, they walked me through it, so that was fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Deborah Poche Baton Rouge, LA

Although their customer support was very good, I didn't like that I had to install the system myself.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Kansas City, MO

I installed the system myself, and although they helped with some start up process, I set it up. The equipment is kind of out of date, and their customer service is alright, nothing exceptional.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Shelia Davison Fort Deposit, AL

They have the best parts, and the equipment works well. It's worked wonderfully.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Rhonda Robinson Rockmart, GA

Customer support has been good so far, and the overall service has been more than fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Bruce Carlson Port Wing, WI

I would say their equipment is above average. Besides, if something is defective, they replace it immediately.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Doris Ehner Capistrano Beach, CA

Their system has been average, and I guess installing it was okay, but to be honest, we're looking for a different company. We haven't been happy with their customer support.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Dennis Gholston Fayetteville, NC

There has been ups and downs, but the equipment has worked well. I can say my experience with their representatives has been pretty good as well.

8 years ago

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Verified Customer

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Barbara Tanz Houston, TX

Everything with them has been just fine. I liked that they were able to connect it with my internet.

8 years ago

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Verified Customer

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Everette Laird Defuniak Springs, FL

I've never had any trouble with it, so I've never had to call their customer support. Their installation process was fine, and the equipment has worked just fine.

8 years ago

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Verified Customer

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Eric Fuller Dolton, IL

So far, the equipment has been doing its job. The installation process was also pretty straight forward, and their representatives are fine.

8 years ago

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Verified Customer

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Meeks Auto Colorado City, TX

I did the installation myself. That and the equipment have been alright. The cost is high, but that's alright.

8 years ago

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Verified Customer

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Dinesh Sawhley Alamo, CA

So far so good, working for five years. We originally chose them for the price and today we're satisfied

8 years ago

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Verified Customer

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Tony Bagley Riverdale, MD

They are a good company. The equipment is easy to use, so I'm satisfied with them. It's worked for me over the years.

8 years ago

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Verified Customer

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Patricia Thomas East Troy, WI

Although I have the lowest service, their technicians are always very willing to help. I'm just satisfied with Protect America.

8 years ago

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Verified Customer

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Debra Jones Myrtle Beach, SC

They're a great company, they've done what I wanted done. I don't have a problem with them at all

8 years ago

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Verified Customer

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Furman Smith Hartsville, SC

I think they need to come up with a system where you don't need a home phone. The sales people have been okay - not outstanding.

8 years ago

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Verified Customer

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KC Walpole, NH

I was extremely pleased with it because they walk me through every part of the process, they made it easy.

8 years ago

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Verified Customer

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Kelly Williams Grandview, MO

Every time I call they always help and I get the work done the first time correct.

8 years ago

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Verified Customer

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Mary Hinton Spring Hope, NC

I'm a bit dissatisfied because they basically refused to send someone out to correct what needs to be corrected. The equipment is fine when it works

8 years ago

Brinks Home Security Reviews