Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Christopher El Paso, TX

They provide the best customer service and answer all my questions. Their sensors are outdated.

7 years ago

Reply from Brinks Home Security

Hey Christopher - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Dicki Cedar Hill, TN

The customer support gave me a reply really quick. The equipment was pretty up to date.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Steven Erwin, TN

I like the quality of the equipment. The main panel and the price of the equipment.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Letigre West Palm Beach, FL

Protect America is always on time when I am in need. The equipment is easy to use.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Lynette Killeen, TX

I tripped the alarm and Protect America called immediately so I haven't had any problems.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Clearwater, FL

I like that I get notifications on my iPad when the alarm has been activated or deactivated.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Marsha Kenne Decatur, AR

I Love everything about Protect America but I would really like a hard copy of all directions on Paper...Thank you

7 years ago

Reply from Brinks Home Security

Hey Marsha - Thank you! If you could, please reply via private message with the best way to reach you and a member of our team will contact you to answer any product based questions you may have.

Mar. 24th, 2019

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Verified Customer

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Judy Johnson Lubbock, TX

Very impressed with customer service and the installation was was easy but it just took a while

7 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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annie

Love the service and the ease of installation. Hate that it took me 3 phone calls and an online chat to get extra stickers for my windows.

7 years ago

Reply from Brinks Home Security

Hey Annie - Thank you for the kudos! However, we're sorry to hear that you had to call three times to request additional stickers. If you have any questions in the future, please do not hesitate to reach out - our customer care team is at the ready to assist.

Mar. 14th, 2019

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Verified Customer

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Dustin Riverside, CA

The equipment and the service provided by Protect America are good. I have peace of mind with their system.

7 years ago

Reply from Brinks Home Security

Thank you, Dustin!

Apr. 7th, 2019

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Verified Customer

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Shon davis

The product is as advertised, customer service was very helpful with installation

7 years ago

Reply from Brinks Home Security

Thank you, Shon!

Apr. 7th, 2019

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Verified Customer

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Rick Odessa, TX

I really enjoy the quality of service provided. Everything has met my expectations at Protect America.

7 years ago

Reply from Brinks Home Security

Thank you, Rick

Apr. 8th, 2019

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Verified Customer

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Ken Canal Winchester, OH

They were very helpful in getting everything set up. The services are also very reasonably priced.

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Verified Customer

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Cynthia Corpus Christi, TX

I wish it was a little more compatible with other devices. Customer service are really good about answering my questions.

7 years ago

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Verified Customer

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Timothy Dennis

Easy to setup and use, great support by Protect America Customer and technical support

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Robert Supply, NC

The customer service responds timely. The equipment is high quality and it is easy to use.

7 years ago

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Verified Customer

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Lauren Wilkes-Barre, PA

It seems pretty easy. They have been a big help. Everything seems to be working the way it is supposed to.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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SkyB Aurora, CO

the system is very easy to use. We feel super safe. I love being able to use the app.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Doug South Bend, IN

Customer service is always responsive. The product is cost effective and it functions.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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allen Vanleer, TN

It was the cheapest one. It is easy to learn and it is easy to use. Sales support was really good but trying to get information kind of sucks.

7 years ago

Reply from Brinks Home Security

Hey Allen, we’re sorry to hear that our customer service representatives are not handling your account properly. At Protect America we strive to always put our customers first and resolve any issues as quickly and politely as possible. Could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 26th, 2018

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Verified Customer

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Lottie Flath Rocky Top, TN

It all works good and I'm satisfied with it. They've been good about helping me.

7 years ago

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Verified Customer

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Ron Quinlan, TX

Customer service was very good. It got here fast and was easy to install. Everything works good.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathryn Mercer Tucson, AZ

Their pricing for life, equipment-ease if use, and if course the customer service is fantastic.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kashyap Dixit Dover, DE

There are no concerns on company's part though two of our sensors are not working.There are no personal visits. Not even one time. No telephone calls. This puts us off.

7 years ago

Reply from Brinks Home Security

Hey Kashyap, we’re sorry to hear that your sensors are malfunctioning. At Protect America we certainly want to correct any issues you might be having with our service! Could you please DM us with additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

Dec. 5th, 2018

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Verified Customer

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Rabia

Good price, very reasonable and willing to help all the time, so far I am happy with the service

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kele Piper

My system is not installed the way it should be and I am not using the features as intended. I am not a tech person so to expect me to be able to install and use a system with a phone call is not very realistic.

7 years ago

Reply from Brinks Home Security

Hey Kele, we’re sorry to hear that your equipment is not working as expected. At Protect America we have all of our equipment preprogrammed by our security experts to match your specifications. It should work out of the box without any need to tweak the settings. Could you DM us with some additional details so that we can assist you with your setup issues? Thanks and please let us know if you have any other questions.

Dec. 5th, 2018

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Verified Customer

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S B North Las Vegas, NV

Able to move residences with system, fairness of monthly service, support with setup

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sardia Hankins Raleigh, NC

Because it is very difficult to get to a customer service during business hours and after hours for non emergency needs.

7 years ago

Reply from Brinks Home Security

Hey Sardia, we’re sorry to hear that you have had a difficult time getting a hold of our customer care team. At Protect America we strive to eliminate hold times entirely and make it as easy as possible for our customers to get assistance. Would you mind direct messaging us some additional details so that we can get someone to help you with any issues you are experiencing? Thanks and please let us know if you have any questions.

Dec. 5th, 2018

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Verified Customer

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Tawana Robinson Chattanooga, TN

They don't have anyone to install for you. Installing yourself is easy but the motion detector is difficult.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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PerryL Miller Mena, AR

I can't arm my system all my window sensors are bad so I will not arm my alarm that's why I got this system to guard my house when I'm away so now I can't protect my home

7 years ago

Reply from Brinks Home Security

Hey Perry, we are sorry to learn about your troubles with faulty equipment. At Protect America we certainly want to get any bad equipment replaced as soon as possible. Would you mind direct messaging us with some additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

Nov. 21st, 2018

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Verified Customer

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Alex Millbrae, CA

Competitive pricing, prompt customer service, fast alarm notification by live phone operator

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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B Deneke Sierra Vista, AZ

Equipment is easy to install, and the service is reliable and responds immediately to an alarm

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Pallavi Glen Allen, VA

Protect America offers very quick responses. They could do better in their quality and customer services.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Metellus McDonough, GA

Protect America offers the cheapest rate, and you're able to install it yourself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bobby Suffolk, VA

I am satisfied with the cost and ease of set up. The service is very easy to work with.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ana / Vargas Las Vegas, NV

When my alarm goes off, they call me extremely quickly. Protect America is very reliable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Susan Raeford, NC

Customer service is easy to work with. They always answer any questions or concerns that I have.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Mike Crump, TN

The best thing about my system is that it's easy to use and I get value for the price

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michele Houston, TX

Every time I've needed them, they've been available. I feel safe and confident with them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Barthel Elk River, MN

They answer all questions promptly and if the alarm goes off they call you immediately.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lace and Michael Smith Palm Bay, FL

Alarm has gone off several times and no one has called so apparently they are not monitoring even though they are being paid monthly

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that your equipment is not monitoring properly. At Protect America our customers' peace of mind while we protect their homes is certainly our priority. We do encourage our customers to test their equipment regularly to combat these unfortunate situations. Could you please DM us with some additional details so that we can assist you in this? Thanks and please let us know if you have any questions!

Nov. 21st, 2018

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Verified Customer

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Vivian Valley Park, MO

Super fast response time and price. Their technology is good, love the mobile interface.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Julia Orlando, FL

They are thorough, when I call I always get my question answered quickly and professionally.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Willliam Twin Falls, ID

The always answer quickly and return my calls. The equipment seems like good stuff.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tong San Jose, CA

Every time I call customer service, they quickly determine what's wrong and solve the problem.

7 years ago

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Verified Customer

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Anonymous Kissimmee, FL

I think the contract is too long, you have to wait three years even if you want to change something.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Mehdi Leiaghat Sunland, CA

Customer service has always been very helpful when I have called. They are very professional.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Las Vegas, NV

I was attracted to Protect America because of the prices that they offer. It is easy to use.

7 years ago

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Verified Customer

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Sandra Kissimmee, FL

Protect America is the one with the best prices. They have accurate surveillance.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sandra Corpus Christi, TX

The security system is effective and easy to use. The 24 hour monitor is reliable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews