Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Kim Phillips

I love dealing with Moni, because no matter what I have called them for, they have always giving me excellent customer service and they have a lifetime guarantee on all their equipment.

8 years ago

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Susan Biard

The salesman and installer were both very helpful. The system has more features than my previous one. They call immediately in case of any emergency and follow up. I'm very satisfied!!

8 years ago

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Brittany Loesch Rockwall, TX

From the sale, through installation, to making adjustments to names on the account after a break up, Moni has been efficient and thorough at every phase. I will definitely consider Moni for all future homes.

8 years ago

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Kathleen E Gillespie Peoria, AZ

The sales people were exceptionally informative and answered all our questions concisely and completely. The services offered were comprehensive and progressive. The installation was immediate and thorough.

8 years ago

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Coty

I have a problem with the timing. I wasn't sure about the company because I dont know how well I am protected. It uses some of the less fortunate costumers as a sales tactic and that is not why I came here to this company. It gives out free samples knowing that the product is harmful. It confuses me while I am trying to fully understant how company works. The directions from associates are rarely acurate which causes reason to doubt the goals of productivity. All this combined with more free samples from untrusted associate freezes my want to participate even tho i do know this company be what I need for a safer more productive life. Bottom line too much contradicting peices pushing and pulling in to many ways.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Steve Austin, TX

I have been with them since they were Monotronics. I have never had an issue with equipment or service. We test the interactive service every once in a while and never a problem.

8 years ago

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Kanyin Esther

Brinks is the best home security with best professional installers with brinks security camera I can watch over my house whenever I’m on business trip what I like the most is that I can do all this thing through the brinks mobile app

2 years ago

Reply from Brinks Home Security

Kanyin Esther, we strive to always provide our customers with platinum grade equipment to protect your investments, we are happy to hear that you are satisfied with your equipment. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Jan. 25th, 2024

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Nicky Martin Pontotoc, MS

Brinks company itself was a great company, however the system was so sensitive, many false alarms caused them to call in the middle of the night as well as the alarms being set off with the slightest wind. Customer service worked diligently to resolve the issues but to no avail. It's been years and I have associates that use this company and they highly recommend them, so will I.

3 years ago Edited October 5, 2022

Reply from Brinks Home Security

Hi Nicky! Thank you for your feedback and kind words. We are sorry to hear you experienced some trouble with the system. Please do not hesitate to reach out to our phenomenal technical or customer service teams if you have any questions or concerns. -Jaime

Oct. 5th, 2022

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David Lopez Jr Phoenix, AZ

We’ve been with Brinks for a while now, we had Monotronics before and they were bought out by Brinks. We were very surprised that they held our records that we were their customer and they quickly set our alarm system up. My only gripe with them is the lack of mobile features, such as panic alarm on the mobile side and bypass on the mobile app.

3 years ago

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime A.

Sep. 16th, 2022

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Matthew Laney Placentia, CA

Brinks Home Security installed a custom system in a house I shared with a former girlfriend. The installation was relatively quick and done for the agreed upon price. The system worked very well and gave my girlfriend peace of mind during evenings when I working late and when I traveled.

3 years ago

Reply from Brinks Home Security

Hi Matthew! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Jul. 6th, 2022

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Pamela Bittner Arlington, TX

I had a great experience with Brinks Home Security. They were always very professional and responsive. If we accidentally set off an alarm they were quick to call and if by chance we missed the call they dispatched the police to our home. I always felt very safe with Brinks.

3 years ago

Reply from Brinks Home Security

Hi Pamela! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 18th, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

Brinks has been around awhile. They have good product. They answered the questions I had about different systems. I wanted something that wasn't integrated into the existing system and were able to give me reasonable price solutions. I wanted a dedicated line that was independent and they had what I wanted.

3 years ago

Reply from Brinks Home Security

Hi Robert! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 11th, 2022

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Holly Ware Atlanta, GA

I just love everything about Brinks home security company. My family has used them for 3 generations now and we plan to continue to use this company. They've never let us down and always been eager to address and fix any issues that we may have had.

3 years ago

Reply from Brinks Home Security

Hi Holly! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Apr. 5th, 2022

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Wendy Shaw Queens, NY

Never felt more secure since installing my Brinks security system with over the phone support. Great customer service and tech support. Hooked right in with my Google assistant. Affordable monthly plan with 24/7 professional monitoring. Also cellular back up. Two thumbs up!!!

3 years ago

Reply from Brinks Home Security

Hi Wendy! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 4th, 2022

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Luke Swierczynski Waterford, MI

My wife is super into home security even though we live in a good neighborhood. Essentially zero break ins in our area in the last 5 years. System was clean and never caused any false alarms which was a plus, unless I was the one that forgot to type in the code. Ended up eventually switching to a self monitoring system.

4 years ago

Reply from Brinks Home Security

Hi Luke! While we hate to lose you as a customer, we are very happy to hear you had a great experience with us! If you ever have any questions or concerns on reactivating your monitoring service with Brinks Home, please let us know. -Jaime

Feb. 16th, 2022

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AMOS Hodge San Antonio, TX

I like the price and the service has been excellent the home monitoring is very good with different options for security when you are away or home They alert if there’s a power outage and the system went to backup or if you had a incorrect code entered on your key pad.

4 years ago Edited May 12, 2022

Reply from Brinks Home Security

- We are happy to provide platinum grade protection to your home. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Jan. 5th, 2022

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Abi Frisco, TX

Brinks Home Security is one of the top company’s to use when it comes to home security. The tech rep that came to install my security system was friendly nice and professional. He got the job done right and in a timely manner. I feel safe and secured with Brinks home security system. Thank you for your services!

4 years ago Edited November 2, 2021

Reply from Brinks Home Security

Abi, Thank you for your review. At Brinks Home we strive to provide excellent customer experience and your review reassures all the work we do to achieve that. All of our technicians are trained to provide you with an unforgettable experience. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. - Juana H.

Nov. 2nd, 2021

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Anonymous

Our current home security company. Love it called them let them know the battery on my panel is not charging got a new battery in two days also had a tech call to help me install it and help bypass the system during the process so that the services don’t get a call out. They also helped reduce my monthly cost moving forward.

6 years ago

Reply from Brinks Home Security

Anonymous, We truly appreciate you taking the time to leave us this amazing review. We strive for experiences just like this one and we will continue to provide you and all of our customers with this kinda of experience. -Jacob B

Oct. 10th, 2019

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Janet Gordon

The agent was extremely knowledgeable and helpful. I learned a lot about the system and what needs to be done. A+

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Janet. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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UK

The representative was excellent, and the wait time ti speak with a representative was less than a minute,

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, UK. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jade Michalak

I like the monitoring from Brinks & always had friendly customer service even when trying to cancel my services.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jade. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Henry Dixon

Everything was great got all the answers I need and the customer service rep was on time with all the answers I had

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Henry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Brenda Carty

My questions were answered patiently and I was coached through the changes I wanted to make with my system.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brenda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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kim weiss

We have been trying to cancel our service since May. Apparently, they can’t get a tech to come out and disconnect the cameras which are on our roof- we are a car dealer. The cameras don’t even work but yet they continue to bill is monthly. I called repeatedly and they tell me someone will call me back. I am still waiting for my callback.

6 months ago

Reply from Brinks Home Security

Hello Kim, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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Virginia Newberry

It’s a good system with ability to control most of it from an app on your phone It’s a bit overpriced It’s very costly to unsubscribe

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Virginia. We are pleased to hear about your positive experience with our service. We know we aren't the cheapest around, but make up in having the fastest response time in the industry. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Marlyn Gaines

I dislike that my issue had been going on since May 25, four different technicians, finally bringing the right replacement part, and finally today after speaking with Erica, everything works as it should. Thank you Erica

6 months ago

Reply from Brinks Home Security

Hello Marylin, thank you for your feedback regarding your experience. Rest assured, we’d like to help address any additional cocnerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Rebecca McClung

The representatives did not explain everything as they should have. We were told our bill would only be $46.99 no more for 60 months then I get my bill and we are being charged $50.67 a month.

6 months ago

Reply from Brinks Home Security

Hello Rebecca, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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DDL

Technical service from Maria was excellent. She walked me through the steps to clear tampering issue.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Charles Burns

Had a problem with a power outage, they reset it and fix my problems fast and courteous and professional

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Joy Jones

I have no complaints with this company other than them not canceling my service 3 years ago when I requested it. Bri is bought out or took over from my previous company and I cancelled the service, only they continued to charge me and blamed me for a missing document I knew nothing about.

7 months ago

Reply from Brinks Home Security

Hello Joy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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pamela polak

Very kind professional lady. She demonstrated patience,kindness and genuine concern for my issues with my cameras.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Pamela. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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yoda3580

Your customer service rep, Maurice, was exceptional. He is the reason I'm staying with Brinks. He is definitely an asset to the company.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Yoda3580. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Anita

I liked that they responded with attentiveness in text but their emails provided incorrect information and lacked necessary details.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Anita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. We appreciate your feedback about the emails. If there is anything we can help with, please reach out at socialmedia@brinkshome.com.

Jul. 17th, 2025

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Eddie Williams

Outstanding customer service! Johnathan did a superb job offering me the best outdoor camera package available.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Eddie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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leanne barilla

I like the fact that the representative was knowledgeable, even though it was not a problem, but an iPhone problem

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Leanne. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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K Beaman

No contact from company. Was switched from another service without realizing that’s what was happening. He said he was from previous provider and just upgrading my system.

7 months ago

Reply from Brinks Home Security

Hello K, thank you for your feedback regarding your experience. Rest assured, we’d like to help address any remaining concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 17th, 2025

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Melissa Sewall

8 phone calls to cancel this service. No one was willing to help us out. Dad has dementia and couldn’t remember password. The ONLY customeservice rep that DIDNT hang up on us was the most patient, polite and went well beyond ANYONE else in the department did. Raylin was wonderful and you need more people like her!!!

7 months ago

Reply from Brinks Home Security

Hello Melissa, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details. Thank you. -Paul H.

Jul. 18th, 2025

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Maria Achaval

Tanya was amazing! Very knowledgeable of her job and has very good people skills and awesome customer service!

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Maria. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Ken Matthews

The representative was extremely helpful and knowledgeable about the issue I called for assistance with.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ken. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Verified Customer

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Nancy

They have always been there within seconds if my alarm goes off. They call immediately

5 years ago

Reply from Brinks Home Security

Nancy, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Nelson Orozco

Concern about software glitches, a few nights ago a "glitch" cause my garage to open without my command. Had to reset the circuit breaker to reset it. Very concerning.

5 years ago

Reply from Brinks Home Security

Nelson, sorry to hear about your recent experience. I would like to reassure you we are here to help and will reach out to you. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Diane Anderson

By accident I set off the alarm they called right away to make sure everything was ok

5 years ago

Reply from Brinks Home Security

Diane , thank you for sharing your experience with us. We hope we have met your expectations and if there is anything we can do for you, please do not hesitate to reach out to us. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Edward Kasper

Whenever I call, it seems to be after business hours. When I have a problem, I want to discuss it now, not the next day or after the weekend.

5 years ago

Reply from Brinks Home Security

Edward, we are sorry to hear about your experience. At Brink Home Security we strive to do better than we were the day before, and we want to rectify the situation. I have located your account with us and will investigate this matter, and then reach out to you to resolve this matter. – Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Susan Picotte

They answered questions and spend enough time with me to feel comfortable with our company.

5 years ago

Reply from Brinks Home Security

Susan, at Brinks Home Security we aim to provide the best customer service and we thank you for sharing this experience with us. If there is anything else, please reach out to us, we are here to help. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Gregory Baskerville, VA

The equipment is up to date and easy to understand. The servicemen that work for them have been good.

5 years ago

Reply from Brinks Home Security

Hi Gregory, Thank you for the review! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Anonymous Dale, TX

They set it up with me and got it working and I didn't have any idea what I was doing.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Carriel Inman, SC

Answer all my questions and they were really quick. They helped me a lot with set up.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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H Flat Rock, MI

They respond to every questions and were very very helpful and always available.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Jones Indianapolis, IN

I liked everything they offer. This was easy to do for myself and everything went okay.

5 years ago

Reply from Brinks Home Security

Hi Jones, We’re happy to hear about your positive experience with the installation. Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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Craig A. Fritsinger

They kept me aware of the status and followed through on what they said they were going to do.

5 years ago

Reply from Brinks Home Security

Hi Craig, Thank you for taking the time to leave a review. Please let us know if we can help answer any other questions you may have about your system.

Apr. 8th, 2020

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