Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Kathleen Concrete, WA

they've been very helpful representatives, and the systems have been very good as well. I would recommend them anytime!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Scott

Very helpful with questions. Friendly,respond quickly when alarm goes off. Even if false alarm. Quick response by phone to check on your status.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Robertrei@yahoo.com

Customer service, and customer care, along with you when you call you get a person on an automated system

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Zatanna Hyattsville, MD

Price is good. Service they provide is good, had a problem with customer service rep who promised something and didnt deliver though.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Wesley Williamson Jr. Burlingame, CA

Whenever I perform a test the technicians are always professional and I like the security of Protect America

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Patricia Thomas Decatur, GA

I installed my own wireless equipment, so that was quite easy. So far, it's been a good equipment. Plus, customer support has been supportive so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Christopher Mobley Hillside, NJ

We've had some good experiences and some bad experiences with their customer support. It's an inexpensive service, and the system has worked just fine!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Marcella Newvahner Jackson, OH

It was easy to install, and the equipment works just fine. I've had to call their customer service, and they've also been good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Victoria Caldwell Chicago, IL

Everything works fine, without a problem! The representatives are very helpful and friendly, and it's all just been a positive experience.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Fred Murphy Monument Beach, MA

We've been having some problems with the system, but we'll get back to them about that. Overall, their representatives have been fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Verlander Willingboro, NJ

They do what I ask them to do, and I haven't had a problem with their equipment. They've just offered a very positive experience.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Savitri Robertson Houston, TX

I haven't had a problem with their customer service, but I did have to wait a while once to get somebody on the line. Besides that, everything has been fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Juan Velazquez Plainfield, NJ

The equipment is fine, but the installation process was a little time consuming. Lately, it's taken a little longer to get a hold of one of their representatives.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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D.B. Richmond, KY

So far, the equipment has been satisfactory. I don't have any complaints about it. They walked me through the entire set up, so the overall service has been good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Dennis Wellman Verdunville, WV

The price was the initial reason I chose Protect America, and it's been a pretty good service. The equipment was worked well, haven't had a problem with that.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Brenda Baker Adkins, TX

The system was simple and easy to install, and their customer support has been fast, consistent and caring.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Johnson Lexington, AL

We're very well pleased with the product. It was easy to install, and their representatives have been very good.

8 years ago

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Verified Customer

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Gayle Farley Sugar Land, TX

To my view, customer service has always been very good and courteous. Plus, the equipment has been very accurate.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jennie Mekdara Temple City, CA

Setting up the system went without a hassle, and the representatives are very good at supporting the client, and solving their issues.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Lillie Byrdsell Lithonia, GA

Their system is good, it does the job. I do have to say, however, that it's an own installation process, so I had to get somebody to help me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Cartwright Buckhannon, WV

Everything has been fine, and there haven't been any problems with the equipment so far. It's been a very pleasant experience.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kathy Szablewski Buffalo, NY

Although we've never had to use it, the equipment has been okay. It came in the mail and we set up everything ourselves.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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George Link Palm Beach Gardens, FL

It's a wireless system, so I installed it myself. Their equipment has been pretty good, and everything with them has been positive so far.

8 years ago

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Verified Customer

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Michael Cofield Rotonda West, FL

There's not really much to say; they're doing a good job! Now, I can sleep without worrying about a possible break in.

8 years ago

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Verified Customer

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Cornell Lindsey Durham, NC

Protect America works. their customer service is excellent and their equipment is great. I chose them for their price.

8 years ago

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Verified Customer

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Melissa Hill Zebulon, NC

It was easy to install, and it's worked out pretty well so far. It's definitely been a very positive experience.

8 years ago

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Verified Customer

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Vuthy Khong Bellflower, CA

They're good! They always call us back if we have any issues, and besides that, we haven't had any problems with them.

8 years ago

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Verified Customer

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Kala Thakkar Schaumburg, IL

They are so prompt and call back immediately. They have a good customer service with them. We haven't had any problems.

8 years ago

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Verified Customer

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Margaret Poole Ferriday, LA

We've been very satisfied with it so far. We haven't had a problem, and their people have been very good anytime I've needed them.

8 years ago

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Verified Customer

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Richard Stutes Lake Charles, LA

It's been reliable and good, I haven't had any problem with it. They helped me install it, so it was pretty good.

8 years ago

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Verified Customer

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Phyliss Ross Ashland, KY

We've been with Protect America for years, and they've been very good. Anytime we've had any problems, we just call them, and they take care of it.

8 years ago

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Verified Customer

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Barbara Ardd Newton, MS

I believe I'm enjoying all of it! I've had a good experience with the representatives. They are there when I call.

8 years ago

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Verified Customer

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Ronald Carlson Baytown, TX

I installed the system myself, and it's worked fine so far. Their support team is great, they always call back when I need service

8 years ago

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Verified Customer

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Brian Pollard Northville, MI

What made me go for Protect America was the fact that you could install it yourself; it was easy. So far, it's worked fine.

8 years ago

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Verified Customer

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Virginia Blackmon Graysville, AL

They have been very good and very prompt in everything I have to ask. So far, I haven't had a problem with them.

8 years ago

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Verified Customer

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Anonymous Plainwell, MI

I think the installation process was time consuming. Although they've done a good job with their customer support, the service is quite expensive. Plus, there seems to be some trouble with the equipment itself.

8 years ago

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Verified Customer

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Curtis Guidry Port Arthur, TX

So far, the equipment has worked very good. I have several installation and no installation system, but they've worked just fine.

8 years ago

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Verified Customer

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Lynn Bethlehem, PA

I just wanted my house to be safe. I think the sales team is good. I'm happy with the system but I think it could be more cheaper.

8 years ago

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Verified Customer

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Anita Luckenbaugh Greenville, SC

Everything with them has been excellent. I just think they're really good; they walk you through the entire process.

8 years ago

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Verified Customer

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William Zirlott Irvington, AL

I'm not satisfied with Protect America. They do not provide us with somebody in the area when we need something done to our system.All they do is send the parts and we must do it ourselves. That is very inconvenient because I'm 77 and my husband is 80; we're not able to do that kind of stuff anymore.

8 years ago

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Verified Customer

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Theo Jack Jacksonville, FL

I haven't got with sales since I used them so I guess I would say they are good because I like the service. It's very simple

8 years ago

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Verified Customer

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Abraham Singletary Winterville, NC

I have the whole wireless window, door video camera everything. They are 10/10 and I am greatly satisfied.

8 years ago

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Verified Customer

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Jay Shavitz Little River, SC

Technical support is now offered only online not by telephone, that's been a little bit frustrating at times. I have a security system and monthly monitoring service.

8 years ago

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Verified Customer

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Kathryn Emerson Crescent City, CA

I felt like I needed an alarm system, but I'm not pleased because the alarm keeps going off when I go out when I'm out of town and have the law enforcement show up when there's nothing going on. Overall, they're not good, but the sales team is great.

8 years ago

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Verified Customer

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Majid Keramat Reseda, CA

This is a great company to work with. I wanted some protection for my house and everything works very well.

8 years ago

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Verified Customer

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Marketa Howard Manchester, KY

I've been with Protect America for over 10 years because I want to protect my home and family. I'd give them a 100%

9 years ago

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Verified Customer

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Carla Cooper Washington, DC

A friend told me about Protect America, and I went with them so I could be safe. The service has been great so far.

9 years ago

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Verified Customer

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Jerry Campbell Cleveland, OH

I decided to get an alarm system for my house in 2008, and I have liked everything. The service has been great!

9 years ago

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Verified Customer

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Rufus Jordan Headland, AL

I had a security system in other places, so I knew I was going to need one out here in Texas. Everything has been really great. Definitely a 9/10.

9 years ago

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Sandra Rowell Harker Heights, TX

Customer service is terrible! The first time we were scheduled, no one showed up and when I called to find out why, their only solution was to reschedule for 2 weeks later. Not acceptable! Today I was on the phone for 1 hour and 27 minutes, transferred from dept to dept before being put back at the beginning of the queue! Then I was given the phone number to tech support and was with them for another 20 minutes! Not happy with an appointment 19 days away for an issue that should have been completed with the original job. I do not have much confidence in this company. I hope service improves and that this is not indicative of the kind of help we will get if we actually have a break in!!

3 years ago

Reply from Brinks Home Security

Hi Sandra. we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding the technician as well as hold time over the phone. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Jaime

Feb. 24th, 2022

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