Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Amy Muskogee, OK

It was easy to install and it all works properly. They were really nice and explained everything well.

6 years ago

Reply from Brinks Home Security

Hi Amy, We appreciate your positive feedback and are happy you are enjoying your new equipment and service. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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James Bushkill, PA

I've had it a month and a half and everything is going well. Everything was on time. Their rate is the best.

6 years ago

Reply from Brinks Home Security

Hi James, Welcome to the Protect America family! We appreciate your feedback and are happy to hear about your positive experience. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Karen Columbus, OH

It took me two weeks to get the camera. I needed to call my cable company to get the fire wall taken down. I thought that stuff would have been taken care of.

6 years ago

Reply from Brinks Home Security

Hi Karen, Thank you for reaching out to us. At Protect America we’re always looking for new ways to improve. To assist you with questions regarding your installation, please reply via “Private Message” with the name and address associated with the account. An Advance Care team member will reach out to you once we can verify you as a customer.

Oct. 22nd, 2019

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Verified Customer

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Nhan Iowa City, IA

Easy access and you can control on your mobile phone. So far I'm happy with it and everything has went well.

6 years ago

Reply from Brinks Home Security

Hi Nhan, Thank you for the feedback. We’re happy to hear you are enjoying your system and its integration with your mobile phone. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Sherelle Hunt Winterville, NC

The service is horrible both in the home and over the phone. They waste a lot of your time trying to troubleshoot every time I call them with same issue. My alarm system cannot be set to away when I leave because it will keep going off as if there is an emergency so my house is not protected! I am so displeased with this Protect America!

6 years ago

Reply from Brinks Home Security

Hi Sherelle,
Thank you for your feedback. We understand your frustration regarding troubleshooting the same issue. I was able to pull up your account and it looks like our Care team was able to warranty out your sensor. Please let us know if you need and further assist with your equipment.

Oct. 11th, 2019

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Verified Customer

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David Manheim, PA

When I've called all my questions have been answered. I find that some of the adheasive on the magnets or sensors fails occasionally.

6 years ago

Reply from Brinks Home Security

Hi David,
We appreciate your feedback and glad that our Care team has been able to answer all your questions. If you need further assistance with the adhesive for your equipment, we do have some other alternative adhesives available.

Sep. 30th, 2019

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Verified Customer

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Eric Lucama, NC

Everything seems to be working great. The lady I spoke to was very informative and helped me throughout the process.

6 years ago

Reply from Brinks Home Security

Hello Eric,

We greatly appreciate your positive feedback. We are happy to hear you have had an awesome experience with one of our team members and that your system is working great. Please don’t hesitate to reach out if you need any further assistance.

Sep. 27th, 2019

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Verified Customer

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Tony Monte Vista, CO

They were prompt and gave me what I needed. When I notice that the alarm goes off, they call, they don't hesitate.

6 years ago

Reply from Brinks Home Security

Hi there,

We appreciate your feedback. We are pleased that you have had a great experience with our Install and Care team. Please let us know if you need any further assistance.

Sep. 24th, 2019

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Verified Customer

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William

They should take into consideration that the doors don't always line up and they should give more sticky stuff.

6 years ago

Reply from Brinks Home Security

Hi William,
Thank you for your feedback in regards to the equipment. At Protect America we're always looking for new ways to improve. If you need any further assistance please feel free to reach out to us at any time.

Sep. 24th, 2019

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Verified Customer

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Ralph New Berlin, NY

One thing they could improve is the cameras. It is priced well and when I call, people answer my questions. Customer service is always available.

6 years ago

Reply from Brinks Home Security

Thank you, Ralph. How can we improve our cameras?

Aug. 13th, 2019

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Verified Customer

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Robin & Karen Corbin, KY

We liked the price of it and they got it all hooked up. Everything works alright and it is easy to operate.

6 years ago

Reply from Brinks Home Security

Hey Robin & Karen - Thank you for the positive feedback!

Aug. 12th, 2019

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Verified Customer

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Katie Herriman, UT

Customer service was really helpful and I liked that I could do it myself. It is good quality for a good price.

6 years ago

Reply from Brinks Home Security

Hey Katie - Thank you for your feedback!

Aug. 13th, 2019

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Verified Customer

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Gwen S.

So easy to set alarm. If I've forgotten to set, I can use my cell phone. Like the camera on my doorbell.

6 years ago

Reply from Brinks Home Security

Appreciate the kind words, Gwen!

Jun. 10th, 2019

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Verified Customer

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Linda Greenville, AL

They were very cordial and helpful. It's an excellent system. I wouldn't have anything else. It's easy to work.

6 years ago

Reply from Brinks Home Security

Thank you, Linda!

May. 31st, 2019

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Verified Customer

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Anonymous Warminster, PA

They walked me through the installation process and they were very patient and very thorough. The system works.

6 years ago

Reply from Brinks Home Security

Glad to hear that your system is working as planned!

May. 31st, 2019

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Verified Customer

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Anonymous

The first time I talked to a sales rep everything was smooth , the person was very respectful and show he cared after he got the sale he showed his true colors, also o was told it was a 30 day try out period but when I went to cancel they said the trail period was only 15 days

6 years ago

Reply from Brinks Home Security

Sorry to hear that your experience has been less than stellar. If you don't mind, we'd like to verify that you are a legitimate customer. If you could, please reply with your full name and the address associated with your account.

May. 14th, 2019

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Verified Customer

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Kimson Melbourne, FL

Protect America is very professional. They have a good product, it is good for the safety of the family.

6 years ago

Reply from Brinks Home Security

Hey Kimson, thank you for the kind words!

May. 9th, 2019

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Verified Customer

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Lori Jenkins

Everyone has been great! We've really enjoyed our service and just how nice and helpful everyone has been.

6 years ago

Reply from Brinks Home Security

You rock, Lori!

May. 9th, 2019

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Verified Customer

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Veronica

Never had a problem with them... anytime the system went off they were quick to respond. That's why I love the service.

6 years ago

Reply from Brinks Home Security

Thank you, Veronica!

May. 9th, 2019

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Verified Customer

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Diana

Great service and always easy to reach. The customer service reps are always very patient and friendly

6 years ago

Reply from Brinks Home Security

Thank you, Diana!

May. 9th, 2019

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Verified Customer

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Jessie

Setup was very easy. The reps were helpful and very nice. Weren't pushy to force you to buy additional products.

6 years ago

Reply from Brinks Home Security

Thanks, Jessie!

May. 9th, 2019

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Verified Customer

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Walter Chapman

They were very helpful through the install process and with recommending specific pieces of equipment.

6 years ago

Reply from Brinks Home Security

Thank you, Walter!

May. 9th, 2019

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Verified Customer

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Douglas Loy

Excellent service so far but my window sensors are down for some reason and I'm on vacation so can't really do anything about it

6 years ago

Reply from Brinks Home Security

Thank you, Douglas!

May. 9th, 2019

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Verified Customer

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Brian / Demarcus Knoxville, TN

The equipment is easy to use and easy to install. It makes me feel safe. I have already recommended it to some friends.

6 years ago

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Verified Customer

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Anonymous Monroe, LA

They walk you through step by step on how to put it in. They gave me details on how to operate it. They are right there when you need them.

6 years ago

Reply from Brinks Home Security

Thanks!

May. 7th, 2019

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Verified Customer

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Charles

I think you should face a tech., in the area to put the system together. Your people just put it on the back burner. They said, read the directions for the house camera, the front door and the front door camera. I think that's Bs. You need to do better''

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Nicole Brown

It's great'' and I feel really safe in my home now that I had them for my security guard at all times

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Does it matter

They're persistent in getting and insulation but neglected in customers service say one thing and don't follow through with agreements however I do so once this agreement is up. I will not be signing up for an renewal!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Denise Houston, TX

When the alarm goes off, they call very quickly. I have a couple broken sensors that need replacing.

6 years ago

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Verified Customer

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Anonymous

Whenever the alarm goes off, they stay on the line to ensure that we are ok. I think the service is great.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Scotty

I would recommend that people use Protect America. The service is reliable, and the equipment is good.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Ellen Mount Enterprise, TX

Best thing about Protect America is the ease. We have had no problems and like the way their installation works

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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William Ontario, CA

Customer service responds to questions quickly. The equipment covers all points of entrance to our home.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Star Staten Island, NY

The people at Protect Americaare fast and professional and I have never had any issues with the equipment.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ron Belleville, MI

So far I have been very happy with and it seems to be working very well. For the money, it seems good.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Avon, IN

They have great customer service. They are very easy to get a hold of. The system always works and is easy to use.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Culver Meadville, PA

It is good quality, easy to install, and economical. Their customer service is easy to talk and like the simplicity of it all.

6 years ago

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Verified Customer

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Lydia Boca Raton, FL

It is easy to use, it is an instrument that anybody could understand it. I haven't had any problems with it.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Stephen Mobile, AL

I like the self-installation and that it is wireless. I wish they had lower costs. Their customer support is knowledgeable, cooperative, and timely.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ray Arley, AL

I wish customer service followed up on the service more. The service works very well, but I have had a couple issues with it. I will have to get it working better.

6 years ago

Reply from Brinks Home Security

Hey Ray - Thank you for taking the time to leave your insights. Could you please reply via 'private response' with the full name and address associated with your account? Once you reply with said information, a team member will reach out to you to work through any issues you may encounter. Thank you and we look forward to connecting.

Apr. 23rd, 2019

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Verified Customer

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Kenneth Preston, MO

If I make a phone call, they are there to take care of it. The price for the service is very reasonable.

6 years ago

Reply from Brinks Home Security

Hey Kenneth - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Jean Faribault, MN

Their product best fits our needs. Customer service is responsive and successfully guided us through installation. They are very user friendly.

6 years ago

Reply from Brinks Home Security

Hey Jean - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Rex Tomball, TX

The security system has really given me peace of mind. I have had a great experience and it is really easy to install.

6 years ago

Reply from Brinks Home Security

Hey Rex - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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James San Antonio, TX

The alarm system was pretty easy to install and they even helped me do it. It is easy to use. Video surveillance was never really offered to me.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Karanpreet Riverside, CA

When we call them, they are picking up the phone early and clear all of our doubts. The equipment is very good.

6 years ago

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Verified Customer

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Brian Crown Point, IN

Somebody always answers. Everything was great. The equipment is working well and the set up was easy.

6 years ago

Reply from Brinks Home Security

Hey Brian - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Dorita Lawrenceburg, KY

They wouldn't be in my house if I didn't trust them. They hace good quality equipment for a good price.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Palm Springs, CA

A friend recommended Protect America to me. Their protection makes you feel safe and the equipment is a good quality.

6 years ago

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Verified Customer

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Jeff Tucson, AZ

I haven't had any interaction with them since I first got the account and that was a good experience.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Vickie M. Habersham

I like the fact that I'm always notified of any activity with the armed/disarmed by email of the system.

6 years ago

Reply from Brinks Home Security

Appreciate the kudos! Please do not hesitate to reach out with any future questions you may have regarding your devices or service.

Mar. 24th, 2019

Brinks Home Security Reviews