Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Matthew Milton, FL

Everything is done over the phone which could be a little difficult. It would be nice to have it done in person. Customer service is friendly.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jason Chicago, IL

It takes a long time to get through to the customer service rep when you call in. The equipment is pretty good. I have no issues.

5 years ago

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Verified Customer

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Joyce Menifee, CA

We thought it was a good deal but it turns out it was sold to us by a bogus salesman that wasn't actually a representative of your company. I never got a phone call back when I had an issue with it. I've had several issues and nobody has come out to take care of it.

5 years ago

Reply from Brinks Home Security

Hey Joyce, we’re sorry to hear about this!! We always recommend calling the official company to check if they are official representatives before signing with door-to-door salesmen. Could you please DM us with some additional details so that we can look into this? Thanks and please let us know if you have any questions.

Nov. 26th, 2018

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Verified Customer

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Jim Bowling Somerville, OH

They are very helpful when you have a problem.Techs on phone can tell you all about system and explain how it works

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Milwaukee, WI

They ship the equipment to you and tell you how to install it and then once you get everything install they go through it on the panel. It was easy.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Connie Greensboro, NC

Whenever I call with an issue or question, they are responsive and friendly. It would be nice if they had a shorter contract though.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Karilyn Deltona, FL

First was drawn to Protect America because of the price. The company has never gone above and beyond with their service.

6 years ago

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Verified Customer

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Kay Tavares, FL

Customer service is responsive and helpful. They are always willing to answer questions when I had them.

6 years ago

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Verified Customer

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Gail / Veith Denver, CO

I like how I am able to look into my house whenever I want. I have had some problems with the camera and customer service.

6 years ago

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Verified Customer

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Cynthia Park City, UT

It was an easy set up. It had very clear instructions. The service is easy to use, and has reliable technology.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Amy

Protect America has the best service. They have always answered my questions. It was simple, and easy to install.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Justin San Marcos, TX

Anything that I needed in the past has always been taken care of. Some of the other equipment quality is cheaper.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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ONeil Torres Orlando, FL

Installation was simple, they were very helpful when I ran into any problems, and pricing was upfront. No hidden costs.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Cassandra

When someone unexpectedly entered my home and set off the alarm the police were not notified. Luckily, it was the apartment maintenance staff.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas Columbus, OH

Had to install the system myself. Being an electrician this was not a problem. Some may have difficulty in doing this installation.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kim Larsen Las Vegas, NV

my place got broken into, my backdoor was destroyed . The security company came to check it out and left a message on my front door stating they had checked the perimeter of the building and saw no disturbance.

6 years ago

Reply from Brinks Home Security

Hey Kim, we’re sorry to hear about your break-in. At Protect America, keeping our customers’ homes secure is certainly our priority. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Mike

They are very through and helpful. They helped me complete the installation in a short time. I was very pleased.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kim K

Reasonable price for good security. The set up was relatively easy and the price for the sensors and panel was not bad.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Lancaster, TX

Charging for replacement things when it is not your fault. I do not like how the main unit plugs into the wall instead of being installed into the wall.

6 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about your replacement issues. At Protect America we want to resolve any issues you might be having with our service. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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SK Yellville, AR

Most reliable and robust system. I've had several systems. Great communication via AT&T cell service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Juan Jose Meave Elsa, TX

Compare to my other provider, good price, great courtesy, no problems receiving equipment and installation.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ronda

Protect America is good about trying to call us when the alarm goes off, and the cops come pretty quickly. With what I paid a month before, they offer more for less money.

6 years ago

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Verified Customer

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William

The equipment is good quality, and it seems reliable. I chose this company because of the ratings on the internet.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Gaetano

I've had very little issues, and when I have they have been very responsive. It does everything I need it to do in terms of tracking my home.

6 years ago

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Verified Customer

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John

We were having the system installed and we asked to be sent a new key fob and another door contact, but we never received them. It is easy to use, though.

6 years ago

Reply from Brinks Home Security

Hey John, oh no! We’re sorry to hear that you didn’t get your replacement parts! We certainly want to correct any problems you might be having with our service. Could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 26th, 2018

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Verified Customer

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Jessica

They're not very customer service oriented. For whatever reason, I can't access my panel through the app anymore. The camera has an SD card but of course I have to reformat the card instead of just deleting it. I think they should come out and install it rather than making the customer do everything.

6 years ago

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Verified Customer

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Lillian Redlands, CA

It's easy to use, it does its job to protect our home. They have concise information and are always helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lance

They promptly answered all the problems whenever I had them. It seems like good equipment and it always works.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Reid

Whenever I call they fix the problem right away. I feel like it's a little overpriced but I feel my home is secure.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Aprille Loganville, GA

They have 24 hour monitoring so there's always someone available. If there's a false alarm they call right away.

6 years ago

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Verified Customer

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Anonymous Cartersville, GA

When I have a problem I could call in and the tech will walk you through the steps to solve the problems.

6 years ago

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Verified Customer

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Nv

After sale service is not good at all and I was promised 3 cameras and after I received the package they said only one camera per service and have to pay extra if need more

6 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you didn’t receive the package what you were expecting. At Protect America, we strive to communicate with clarity and transparency. If you’d like, would you DM us with some additional details so that we may assist you with your situation? Thanks and please let us know if you have any questions.

Jul. 16th, 2018

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Verified Customer

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Haley

The system is very user friendly and customer service was excellent. Tech support very knowledgeable

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Happy customer

The customer service is amazing, the response times are speedy and the app and system are easy to use.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Johnstown, PA

For the first few months ee had to call them all the time to work the bugs out. Now everytime we sign in to set the alarm it says they are off line. I would be done if i didnt have a contract.

6 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you're having sign-in issues. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we might assist you? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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Jeremy leger Morse, LA

Good company, straight forward and easy, no garbage. Every company could be better, but honestly no complaints so far and we are 6 months deep.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Luster Potomac, MD

Easy to use and staff very friendly. The product is very reliable. I installed the system with no assistance.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dairius Watson Jacksonville, FL

I've never had a problem with them, no reason to complain. The equipment is good but the camera has to be plugged in to work.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tracy Jones Memphis, TN

I have problems with my alarm system, and they tell me that it's offline and they wouldn't award me for the whole month, they only gave me $10. I thought I was secure, but somehow it was offline so I wasn't secure and they still wanted to charge me.

6 years ago

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Verified Customer

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Alicia Wells Gaston, SC

I have the direct number to an agent so anytime I have an issue I can just call her, everyone is very responsive.

6 years ago

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Verified Customer

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Juan Latorre Kissimmee, FL

They have stable pricing, they don't raise it. Anytime I need to talk to them they've been there with no problem.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Erma Cannon Chicago, IL

I can't seem to get the camera up and running, but they have a great response time in their communications with the police department.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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C.A Orlando, FL

The equipment is good, but when I first got everything set up, they didn't do a good job on the installation.

6 years ago

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Verified Customer

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Polchow Maynard Lake Crystal, MN

I didn't have any problems setting up Protect America's security system. The equipment is great and easy to set up.

6 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Robinson Ryan Wichita, KS

I like that there is no registration fee to get this service. The equipment works well with no issues.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Williams Thelma Philadelphia, PA

Their equipment is fine, but their customer service has been helpful in giving me a contact number to reach if I need help or have a problem.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kevin Hill Dayton, OH

I didn't give a rating of 5 because we were never told we would install our alarms ourselves. Not until the day we called to get information about the system.

6 years ago

Reply from Brinks Home Security

Hi Troy - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 19th, 2018

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Verified Customer

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Catherine Payne

It's really easy to use, I haven't even had to call in other than for the installation and they were very thorough

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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J.S Charlotte, NC

Their service is around the clock, they provided me everything that I needed to start with. On top of that, it's monitored so that appeals to me.

6 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Thomas Santa Maria

I have problems with their phone app turning it on and off, but other than that it's okay. They solve your problems and get you answers quickly.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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