Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Greenville, TX

It was easy to install the system, and the equipment worked really well so far. Plus, the representatives were very good. They answered all my questions.

8 years ago

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Verified Customer

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Q.N. Irvine, CA

It's easy to install and their customer support is good. I had it before, so when I moved to the new house, we continued using their service.

8 years ago

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Verified Customer

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Christi Hackney Madison, IN

Everything has been great so far. They came out and installed the whole system in less than an hour; they were wonderful!

8 years ago

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Verified Customer

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Jamie Maddock Woodbury, GA

I did the installation myself! It was easy. Also, their representatives are great! They have answers for everything. Overall, it's a good company.

8 years ago

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Verified Customer

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Auto Hans Seaside, CA

Protect America was already in place when we moved into the building, and they were really good when I had to deal with someone.

8 years ago

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Shane Wilson Mesa, AZ

The equipment is quite favorable; however, they weren't really helpful on the installation area. We were asked to do it ourselves. Besides that, their customer support has been pretty good, sometimes a little pushy.

8 years ago

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Verified Customer

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Dewey Maddox Callahan, FL

The system was already in my residence when I moved in, and so far, it's been good. I haven't had a problem with it. It works very well, and setting it up was very easy.

8 years ago

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Verified Customer

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Gloria Parker Ahoskie, NC

Although I did have a little bit of trouble setting up the system myself, they talked me through the entire process. Their customer service agents were excellent!

8 years ago

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Verified Customer

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Frank Klembecki Moscow, PA

I haven't used it that much, but I haven't had any problem either. The equipment itself is satisfactory, and installing the system was not that hard, I did it myself. .

8 years ago

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Eldon Dodds Murchison, TX

Their customer support team was mostly good; however, I do have to say that we couldn't even use our system anymore. It was too old. They told us they'd send us a new one, which we would have to install ourselves. I just wish they could fix the equipment every time something went wrong, instead of having us do it.

8 years ago

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Verified Customer

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Brenda Wernke Bremerton, WA

They are excellent people to deal with. The installation process was very good, and the prices were great as well! I just liked them.

8 years ago

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Verified Customer

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Charles Williams Nevada, TX

I've very happy with my system. I chose it because people I know have it. Customer service, and installation have all been great

9 years ago

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Verified Customer

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Enrique Molina Victorville, CA

Installation process is really easy. They've been very helpful whenever I have any problems. It was already here when we moved in and we just decided to keep it.

9 years ago

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Verified Customer

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Springs Refreshing Spring Lake, NC

I've been a customer a long time - I have a commercial account with them. Installation is smooth and equipment is outstanding. No problems at all, top notch.

9 years ago

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Verified Customer

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Kenneth Bouldin San Antonio, TX

We haven't had any problem. I think we saw got some kind of advertisement or something and we've been with them ever since. Equipment has been good.

9 years ago

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Verified Customer

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Jana Meadows New Boston, TX

I just searched on a website and I found them...I chose them for their price. Installing it is very simple and the support has been excellent

9 years ago

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Verified Customer

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Eleuterio Ocon Norwalk, CA

I haven't had any problems, they offer a very professional customer service. Also, installing the system was easy; I did it myself. Overall, I'm satisfied with the system.

9 years ago

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Verified Customer

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Michael Birchfield Corona, CA

I had to do the installation myself, but they walked me through it. I would say everything was good, and the equipment has been great!

9 years ago

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Verified Customer

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Steven Miller Conway, AR

It's been a pretty good experience! They have been very responsive from the hardware stand point of the call center. There have been false alarms, and they've handled it all very smoothly.

9 years ago

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Verified Customer

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Ahaz Griffeth Menifee, CA

Everything has been good with Protect America. I just signed up with them, and they were supposed to be sending me out a ‘do it yourself system', so it will be easy to use.

9 years ago

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Verified Customer

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Norma Whitaker Keithville, LA

Their customer support was fine, and so was the installation, however, I did have some problems with the sensors. Besides that, it's been a convenient service.

9 years ago

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Verified Customer

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Mina Patel New Castle, PA

The first time they installed the equipment was great; they did it for free. Plus, their customer service was excellent, and they were the best and cheapest you could find,

9 years ago

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Verified Customer

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Delwin Allen Anderson, SC

It's been great, every time I have a problem, question or something they take care of it. Installing the system was easy; it's been great to have them!

9 years ago

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Verified Customer

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DH

Their equipment is not easy to upgrade. Since I don't have WIFI, I could not upgrade my system, however, they did a pretty good job installing it. Besides, their price was lower than others.

9 years ago

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Verified Customer

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Tommy Mcree Mabank, TX

I haven't had any trouble with my system, it's been there when I needs it. Plus, it wasn't hard to install. The system is good and simple; you just turn it on and it works.

9 years ago Edited September 14, 2021

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Verified Customer

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Brenda Davis Norlina, NC

It's been very good and it provided a good result. We've had this service for 20 years, and I feel very safe with it. I would recommend it to anyone.

9 years ago

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Verified Customer

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Benito Mares Lancaster, TX

They've offered an excellent service! Whenever something goes off in the house, they notify us as soon as possible. No delays whatsoever.

9 years ago

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Verified Customer

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Jason Cole Hickory, MS

They need better customer service. You have to leave a message and be called back, and if you're not available at that time it's just a repetitive process. My husband is dealing with the equipment because we got an upgrade and it's difficult to use. I guess I'm satisfied, although it's not the best.

9 years ago

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Verified Customer

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Mario/Merle Teresi Dundalk, MD

Everything with Protect America has been excellent! From the service, up to the system itself. I just like everything we got.

9 years ago

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Verified Customer

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ME Chattanooga, TN

A young man came through selling home alarm systems. He was going door to door selling the system. It's been somewhat great, they don't return in calls as well as they should.

9 years ago

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Verified Customer

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Brenda Harris Moxee, WA

I'm very satisfied with the sales team. I was very satisfied with them until I get the new monitor and then I wasn't able to get the alarm on the door so they sent me some other stuff to do it with.

9 years ago

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Verified Customer

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Anna Lasalle Carrollton, VA

Many years ago they we're in the area and they just came to the door. Since the the service has been declining. We were with them for like 15 years and we're still using the same equipment and the biggest thing is they don't have anyone in the area to come in and help you if you need it installed, you're own your own.

9 years ago

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Verified Customer

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Mary Bell Havelock, NC

Well my husband died and my children feel like I needed a security system. Everything works fine. They've always been there when I needed

9 years ago

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Verified Customer

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Sterling Hyden Corsicana, TX

They're great, easy to work with. Everything was easy to set up and everything was pretty well self explained on how to set it up.

9 years ago

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Verified Customer

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Floyd & Jessie Lawrence Newton, NC

We had some problems but but their people help us out greatly and ever since then it's been working just fine. Overall, the service has been pretty good.

9 years ago

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Verified Customer

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Ronald Hughes Sierra Vista, AZ

I start using Protect America's home security because I was actually someone who was selling the service. Everything is excellent.

9 years ago

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Verified Customer

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Sylvia Harris Bronx, NY

I own a co-op and I needed protection for my apartment so I have security, a home services - so I use Protect America for home security. They are very good.

9 years ago

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Verified Customer

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John Pray Hazard, KY

I'm a police officer and I thought we need it, home invasions. I've had Protect America over 15 years or so. Everything has been very good.

9 years ago

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Verified Customer

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Robert Shore Leesburg, VA

I travel a lot, so I wanted to make sure that my family, home and belongings are all protected. Their fees are a little high for me, so i'd give them an 8.

9 years ago

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Verified Customer

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Amy & David Baker Columbia, MD

Protect America has been great to deal with and the system is so easy to use. We have been with them for years so that we can continue to protect our family.

9 years ago

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Verified Customer

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Jerry & Trena Jenkins Ellerbe, NC

Our house got broken into and it was terrible, so we decided to get a home security system. A friend told us about Protect America and we have been nothing but satisfied with it. I would give them a 6

9 years ago

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Verified Customer

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Roy Carter Culpeper, VA

Our home had been broken into before, so we decided to get a security system. Protect america was such a great deal. We have been very pleased with there service.

9 years ago

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Verified Customer

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Kelli & John Conroy Charlotte Hall, MD

I've been with Protect America for over 10 years. I got a security system for peace of mind when my husband is out of town. I give them a 7 out of 10 because sometimes the sensors don't work quite right.

9 years ago

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Verified Customer

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Richard Leary New Bern, NC

I have had Protect America for years. They have always been very helpful and i've never had any issues. I give them a 10.

9 years ago

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Verified Customer

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Carlito & Rosalinda Paguio Oxnard, CA

I have a friend who told me about Protect America and decided to get the alarm system to protect my home. Their service has been above average - about an 8.

9 years ago

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Verified Customer

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Dennis & Sharon Kurir Longwood, FL

I purchased an alarm system for my home from Protect America. Everything has been great, and I feel very satisfied with the service.

9 years ago

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Verified Customer

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Robert & Sherry Morris Levittown, PA

I wanted a security system to have peace of mind, and my online research led me to Protect America. I've been happy with them. They've been good to work with.

9 years ago

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Verified Customer

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Kira Choyce Lake Elsinore, CA

We purchased a system in order to have actual security when we're away from home and also when we are there. Everything has been good with the service.

9 years ago

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Sherry Williams

Both ladies assisting me were very helpful, mannerly, friendly, and professional. They listened carefully and even offered condolences on the passing of my fiancé. They were able to answer every question I had.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sherry. We are pleased to hear about your positive experience with our team! We would like to send our condolences for your loss. We're committed to doing everything possible to ensure your satisfaction. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Mason Honeycutt

When my system was changed to WiFi, the sensors on my doors weren’t changed. I have set my alarm for several years, bypassing the sensors on my doors. This caused me to decide to cancel my service with brinks. After talking to the service representative, she convinced me to get the door sensors updated, at a reduced price, and to continue my brinks service.

9 months ago

Reply from Brinks Home Security

Hello Mason, thank you for your feedback regarding your experience. We are glad to hear that you we were able to assist you with a reduced offer to update your alarm system. For additional assistance, please call us at 800-447-9239 or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 29th, 2025

Brinks Home Security Reviews