Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

DLF Lakewood, CA

There prices are great and the service is just what we needed for our home security. Great customer support on installing.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

ronk Albuquerque, NM

Inferior product. Very poor customer service. Called to cancel alarm, employee was very rude, cops showed up anyway, received a false alarm notice from cops. Would not recommend product - velcro falls off windows and sets off false alarms. Told them i had a small dog, they said no problem & dog will not set off alarm. 10lb dog set off alarm even though sensors were set for 50lb dog. Another false alarm.

8 years ago

Reply from Brinks Home Security

Hey Ronk, we’re sorry to hear that you’re having false alarms. At Protect America we would like to resolve any issues you might be having with our service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Jul. 31st, 2018

check_circle

Verified Customer

star star star star star

Anonymous

Customer support at Protect America is very accessible. We really appreciate how easy it is to get a hold of someone who works there.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Judy Bakersfield, CA

I would have really enjoyed it if someone came out and helped with installation. No one called to make sure everything was working, and haven't heard from the company at all.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

David

They have been able to resolve all the issues I'm having, and they answer the call promptly. It's easy to set up and use, and I haven't had any problems with it.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Anne Marie

Protect America seemed like the best value. I haven't had any problems with the equipment and it gives me peace of mind and security.

8 years ago

check_circle

Verified Customer

star star star star star

Pamela St Louis, MO

They are patient, knowledgeable, and innovative. I like the mobile app, it's very user friendly. I am able to secure my home from any location.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Melissa

It's just a fine security system with standard security equipment. I had a couple of issues with the installation, they should offer professional installation.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Anonymous

They were very available and answer all my questions. They're very helpful. Protect America gives me a feeling of security.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Steven Dahlonega, GA

Good customer service. They are a very responsive and knowledgeable people. It's reasonable price, and it seems to work fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Steven Duluth, MN

They seem to be on the ball all the time and it works really well. They don't bother me at all unless I have a problem.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Julia Phoenix, AZ

They're hard to get a hold of. The equipment don't adhere well to doors and windows, but I love that I can easily turn the system on and off for friends.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

John and Gail Perry, GA

Sometimes they have to connect me to another representative, but other times they can help me on the first call. I hate having to do the monthly safety checks in my house.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Randall Independence, MO

Every time I've called the people that I've talked to have been knowledgeable always been able to help me out and been really good to work with.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

N/A Penn Valley, CA

Someone broke into one of my stores and they called me right away. If you need something fixed, they'll help no matter how many times you need it.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star_border star_border

William Springfield, MA

I was pressured by one of your phone sales people to purchase this. A suggestion I have is to lower the monthly monitoring fee, 49.98 is way to high. The alarm went on and off for an unknown reason a couple of days ago.

8 years ago

Reply from Brinks Home Security

Hey William, we're sorry to hear that you're having some technical issues. At Protect America we strive to resolve any issues our customers might be facing. If you’d like, could you DM us more details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 23rd, 2018

check_circle

Verified Customer

star star star star star_border

Akshay Yorba Linda, CA

I've got responses whenever I call the customer support so pretty happy with it. Order for it is pretty easy to set up instructions are pretty good so.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Stacy Eastlake, OH

The customer service was able to help me with everything, except for one time the guy said he could not help me with what I needed. The app would use some improvement.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Gabe Joplin, MO

They are dependable and have great customer service. They are knowledgeable and friendly. The set up was also painless and pretty straightforward.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Leonard & Sheila Saint Martinville, LA

We chose Protect America because of their reliability. The best part about Protect America is their convenience of their system

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Sonja Columbus, OH

The customer service is great. I've never had a problem with any of them. They were able to answer my questions they were very knowledgeable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Cameron Victorville, CA

After my husband died, they were very helpful and getting back to figuring out what I was doing and explaining everything to me.

8 years ago

check_circle

Verified Customer

star star star star star_border

Glenn Youngstown, OH

Anytime I need something there has been a person there. It's easy to use, very user friendly. They do need to update the app and make it more user friendly though.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Gkinfe

The initial installation conversation I had it wasn't good but later on went excellent specially all the women installation technician very helpful and patient thank you.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Debra Holliday, TX

I like the way they notify me by phone have called one time when my contractor forgot the code I'm not worried about being gone

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Good Round Rock, TX

So far i am happy with the services and the customer service. Compared to other security in market this is the best price for the services they are providing.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Jimmy nguyen Houston, TX

They responded so quickly....i forgot my password and the cops showed up immediately. To me that is why you have security.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Nam Vo

Every time I've called, they answer my questions. There's nothing special with their equipment, they just have good customer service.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous Port Saint Lucie, FL

I was able to get through with them whenever I needed them. It was easy to set up everything, and they seem trustworthy.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Kirk Knockett Edgewood, MD

It's pretty good, it does everything I need it to and meets my needs. I purchased Protect America for the cost and security.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Michael Kennon Lubbock, TX

I had to contact them when we went to set it up, and they were very good. It was simple and easy to install and it's held up well so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Paul Abelquist Long Beach, CA

The equipment is easy to install, reliable, and works flawlessly. They were helpful in the complete installation and calibration for the system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Melvin Williams Gulfport, MS

Tech support was on spot with everything, they seemed to know what they were talking about. It's also very simple to use.

8 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Moises Alcaraz West Covina, CA

They have good customer service, and good response. I've had to redo some of the strips because they were coming off since the installation.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Ronda Burnham Stow, OH

I have had no issues, they're very helpful. They were very professional, patient, and helped me through the installation. It was easy to install.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Amgiern Caceres, Sebring, FL

I don't have any problems or complaints, it was perfect. The guy told me everything I needed to know, the representatives are great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Lakisha Stewart Charlotte, NC

All the representatives are helpful, knowledgeable, and on point with everything. The equipment is great, it works and is very sensitive.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Karlena Lamm Englewood, CO

The only time we had to interact with them was at the very beginning, and they were excellent. The equipment has been adequate so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Baptist Bethel Anderson, IN

The system works and I haven't had any issues. The equipment does what it is supposed to do, and they have great customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Phyllis Horsey Salisbury, MD

They gave great assistance when we had to install the alarm. We've had the system about 2 months and it works perfectly.

8 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Joseph Naputi Lompoc, CA

They are responsive, quick, and customer service is great. Everything works well, the equipment and service is top notch.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Ralex

I have not been a customer for very long, but I have had all of my questions answered as they have arisen. Very politely and adequately.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Andrew

The services provided and customer service is probably the best you can get for the money. The looks and actions of the base unit could use some upgrading.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Shelton Andrew Forney, TX

Whenever we call into Protect America's customer service, they give us pretty quick responses and they have all answers to our questions.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Best Thomas Shreveport, LA

We've had a few problems with the equipment. We haven't been able to set up the doorbell camera yet. Concerning customer service, we haven't had any problems with them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Foster Donna

Customer service is great! It's very easy and quick to reach someone to answer my questions. Their equipment is very easy to set up.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Crowell Sheryl Newport News, VA

I really enjoy Protect America's price and ease of installation. There's no wall mount for your security box, which is something I wish they had.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Arrington William Ahoskie, NC

I have Protect America's security system in my office at work. I'm very satisfied with them, so I got the system for my own house.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

The Red Glen Burnie, MD

Protect America has a very easy to use and easy to install security system. They ensure great service for my family and I.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Rockin Rolls Southaven, MS

Their security system is very reasonably priced. They have great customer service. When I call, they really helped me when I installed my system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews