Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Gary & Corliss Connelly Laguna Niguel, CA

One of the first things I get whenever we move is a security system. It has been a long time since we initially signed up with Protect America, but the experience overall has been excellent! They deserve 9 stars because it has been a very positive experience.

7 years ago

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Verified Customer

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Richard & Luann Marbie DuBois, PA

I've been with Protect America for about 3 years after hearing about them on the TV. Everything has been great so far. The company's representatives are very knowledgeable about their systems. Overall, I give them 10/10.

7 years ago

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Verified Customer

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Jesse & Carole Jordan Piedmont, SC

Because of the way the world is going, we decided to get a security system for our house. We've been with Protect America for twenty some odd years, and we have been very satisfied. I would give them a 10.

7 years ago

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Danielle Sidler Springfield, OR

3rd and final update. I have installed my four motion sensor cameras and the clarity is AMAZING! They were very helpful through the installation process and answered all my questions. The motion detection notifications took a couple days to get used to, overwhelming at first, until I figured out when and how much I wanted to be notified. So at this point, I'm VERY HAPPY! Protect America really proved to me what a great company they are and how much they really care about their customers and their satisfaction!!! VERY SATISFIED WITH THE SYSTEM AND CUSTOMER SERVICE! UPDATE ON MY ORIGINAL REVIEW!!! On 9/12, I left a pretty upset (long) review. On 9/13, I got a call from Nico at Protect America. I told him my issues and he offered to resolve them and made things VERY RIGHT! I just received all my new equipment today 9/18 and I'm very happy and excited! I will be setting it all up this weekend! Thank you Nico for making things right with me!!!

5 years ago

Reply from Brinks Home Security

Hi Danielle,

We appreciate your feedback. I was able to pull up your account and it looks like our Care team has been assisting you through your inquiry regarding your contract and updating your equipment. If you need further assistance or if you have any other questions please let us know. Thank you for being a valued Protect America family member.

Sep. 17th, 2019

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Ed Leister Florence, NJ

I have never had a problem with PROTECT-AMERICA in the 5 plus years that I have it. Customer service has always been polite with me no matter how many questions that I asked. My only problem is what it cost a month. Figure it out $57.99 per month comes to $638.88 each year for the 5 plus years comes to $3,575.33. Don't get me wrong. If you take 1" x 2" and you cut them a little longer so you can nudge them between the top of the lower window to the above frame, one on each side you will never need a window sensor. You just put sensors on your doors and one or two glass breakage sensors it becomes, or should be much cheeper then all the gismos that home security people try to convince you that you need you need......

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Ed Florence, NJ

I have never had a problem with PROTECT-AMERICA in the 5 plus years that I have it. Customer service has always been polite with me no matter how many questions that I asked. My only problem is what it cost a month. Figure it out $57.99 per month comes to $638.88 each year for the 5 plus years comes to $3,575.33. Don't get me wrong. If you take 1" x 2" and you cut them a little longer so you can nudge them between the top of the lower window to the above frame, one on each side you will never need a window sensor. You just put sensors on your doors and one or two glass breakage sensors it becomes, or should be much cheeper then all the gismos that home security people try to convince you that you need you need......

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Charlie Scarberry Huntington, WV

Great Customer Service and Great Alarm system never had a false alarm only set the Smoke Detector off once they called quickly I love the alarm.com service I get with them its very reliable I did have a bad experience with them one time when my parents needed a new alarm company I choose to go With PA and got the System and was treated very Badly but They Allowed me to be Refunded for what i paid I still have them at my main home hopfully one day i will try them again for my parents home but since that one bad time I still love the company dont let one bad rep make you wanna choose another company they have always been willing to work with me and i cant wait to move with me to my new home once i get done with the Closing Process I love LOve LOVE LOVE LOVE This company Highly Recommend them

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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M. Kenney Amarillo, TX

This is an an e-mail I sent to Mika B. today: I just wanted to take a moment to thank you for being so helpful today. I would rate your customer service an ”A+” for AWESOME. You were so gracious and went above and beyond to make sure I was a happy customer. You made my day! After receiving such arrogant e-mails from Velyncia D., my intention for calling today was to cancel my service with Moni. After being a customer for 10 years, I would have expected her to try much harder to make sure I continued to be a happy customer. Velyncia seemed as if she could care less about the customer. She was so eager to accept my response that I would be cancelling my service without any further communication as to why or what she could do to change my mind. Her attitude seemed as if the customer is not satisfied, she would be more than happy to cancel their service. In my opinion, she definitely should not be communicating with customers with an attitude like that. Needless to say if I had not had such a wonderful experience with you today, I would have cancelled my Moni service and would definitely not be recommending Moni to anyone. Again, thank you so much for being so pleasant and willing to make sure your customers are happy. Moni needs more people like you!

6 years ago

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B Polis Cumming, GA

I've had LiveWatch for 2-1/2 years (as of this month - 01/2018). I did extensive comparisons prior to taking them on. My priorities were: 1- Backed by an excellent monitoring company (they are - Alarm.com) 2- Crash & Smash protection (alarm is sent if invaders attempt to destroy the equipment or disconnect) 3- Multiple level plans (they do) 4- Graphic user console (they do - IQPanel from QOLSYS) There is also a higher level of options with this panel, that allows me select specific parameters for each sensor. 5- Easily expandable sensors at no charge (except for cost of the sensors themselves) (yes, and I have) 6- Dual communication - Cellular and Wi-Fi (they do) 7- Common standard for sensors (they do - Z-wave) 8- Pet immune sensors (they do, up to 40 lbs.) I use my own video and smart home system, because I prefer particular modules of my own choosing (my cams are much higher end than almost all alarm company offerings). The one time I had a console problem, due to a bad battery, they immediately shipped out an entire new console, pre-programmed and ready to plug in. Never a problem w/ billing, and only a 12 month initial contract (most others are 3 years).

6 years ago Edited September 14, 2021

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ivan sindell Alexandria, VA

Excellent price and warranty, high quality equipment, quality support. We paid $99 up front for the panel, two door alarms, a water alarm, a motion detector and two fire alarms. This system is wireless within the house (GE Z-Wave) and LTE to the monitoring centers (alarm.com). If we cancel in the first year we will get a refund on the equipment and if not we will own it. I did not like the Livewatch video integration or anyone else's at this time. To get the best functionality you should look at separate system. Also, the installation takes longer if you are very careful and happen to have high ceilings (fire alarms). I set aside a day, that way I could verify everything and I could have it turned live immediately. Ordered on Thursday, installed on Sunday, live on Tuesday, we left on vacation on Thursday after giving a trusted the neighbors a code with iOS monitoring on our iPhones.

6 years ago

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Paul Johnson Chicago, IL

I installed the LiveWatch equipment over a year and a half ago. The unit has worked flawlessly from the beginning. I have 13 sensors and accessories connected. I still keep the monitoring contract because they have been flawless. I received a call that my motion sensor was tripped in the garage at 3:00 AM in morning. I had not heard the alarm. I told the agent that I would check it out. I thought maybe a neighbors remote opened the door. The monitoring agent did not think that was a good idea and offered to call the police. She was right- a raccoon had entered through a window and tripped the motion sensor. With a number of family members entering and leaving through multiple exits, the ASAPER feature is excellent in controlling false alarms.

6 years ago

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PhilB Canton, MI

I must have done dozens of hours of homework and review research (when did I become this person!?). In part of my research, I started a chat session with LiveWatch one night, and must have asked over 50 questions. The rep, Ajay, was phenomenal. He never pressured me, tried to sell me, etc. - honestly just a friendly knowledgeable 2-hour chat session. He continued to answer a couple dozen more questions over email over the next couple of days. I can't remember the last company that had a rep with so much passion for their service before, it was refreshing. The upfront costs were low compared to the big box security systems, and the monthly rate the same or lower than them too. The best Alarm.com panel came with the package (released Summer 2017). Motion sensors have cameras built into them. And one of the best sensors imo is the "FireFighter", picking up a signal from your existing smoke alarms to capture both photoelectric and ionization (the major TV-commerical DIY security system can't do this). From great sensors, great panel, amazing customer service, low or equal monthly rates, and ALL of my hours and hours of research (agh!), I am 100% comfortable securing my home with LiveWatch and I'd do it all over again too. (P.S. LiveWatch offers life time warranty on all sensors/panels, you just have to ask - a little catch there)

6 years ago

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LS

I had called originally to cancel my service because I recently sold my home but after talking with Kayla, I changed my mind and decided to continue my service for two more years. Kayla was such a blessing; she was so kind and sensitive and went above and beyond to try and help alleviate all my concerns. It was a joy to work with her and she made everything seem effortless. Kayla was professional, attentive, knowledgeable and patient as she took all the time needed to answer my questions. It is rare these days to have the opportunity to work with someone that genuinely cares about their customers the way Kayla did me. Thank you for hiring such quality people.

7 years ago

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Virginia Wagstaff

Moni alarm system is the best. I had a mother company for 25 years & they were very cold, all business & not friendly. All they would do for me was to increase the amount of money for their services. They never came out to update my equipment. Had to call them for problems & of course they charged me a trip call. If problem was not resolved & had to call them back call them back they then charge me with a second trip call. Not right. Moni is charging me LESS per month than the other company & I had been with them for 25 years. Very happy with Moni & their GREAT customer service.

7 years ago

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RDFroehlich Saint Petersburg, FL

I have only had the LiveWatch service for about a month so haven't had to test the actual reliability and response times yet but the initial experience with them so far has been excellent. Very friendly, responsive and courteous people I have spoken with at each step of the process from ordering to install and set-up to support. I did a lot of research before choosing a home security provider and found the LiveWatch system, and integration with the Alarm.com products and smartphone app, to be a great choice for my family's needs. Tons of options and flexibility, room to expand the system down the road with other nice smart home features, and a super easy interface on the control box and the smartphone app, which is how I interact with the system 90% of the time.

7 years ago

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Richard S. Baer

Being a highly & broadly experienced 75 yr. old, in my opinion LWS (LiveWatch Security) is unique & stands out head and shoulders above any other company I have dealt with in my lifetime. Every person I have had contact with at LWS has been: friendly, professional, knowledgeable (both product-wise & their security system), courteous, and current. They listen & hear what the client says, are prompt and reliable in responding to my every uniquely different needs. I am totally satisfied since I found LWS and joined their total system. I would, & have recommended LWS without reservation & with high praise for their every interaction with me. As with any installation (which was a breeze) there were some small glitches, but LWS always responded promptly, correctly, efficiently & effectively, way above any possible expectations. Simply stated: LWS is AWESOME.

7 years ago

Reply from Brinks Home Security

Richard, Thank you so much for taking the time to leave us this great feedback. If there is anything we can do please let us know. -Jacob B

Nov. 6th, 2019

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Verified Customer

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Jeanne

When I've had questions or expressed concerns their representatives have answered them or directed me to another in the company who could give me answers

4 years ago

Reply from Brinks Home Security

Jeanne, thank you for this feedback, it is appreciated. We are happy to hear that you had positive experiences with us at Brinks Home Security. If there is anything we can do to make your experience even more amazing please let us know. -Edwin Q

Nov. 10th, 2020

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Verified Customer

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M. Skilling

When I accidentally set off the alarm, I recieve a call checking on me. Have not needed them in an emergency, but I hope they will respond in the same manner.

4 years ago

Reply from Brinks Home Security

Hello, thank you for reaching out and letting us know how we are doing. At Brinks Home Security we pride ourselves in having one of the fastest response times in the industry. We look forward to protecting your home for many years to come and if there is anything else we can do for you, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Emma Walker-Suarez

I've had past incidents where my alarm went off and I nor the police received a call. I must admit these things happened when the company was Monitorics prior to being purchased by Brinks.

4 years ago

Reply from Brinks Home Security

Emma, thank you for reaching out and bringing this to our attention. I want to take this opportunity to reassure you and make sure everything has been resolved. I have located your account and will contact you. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Anonymous Long Beach, CA

I thought the customer service would be 24 hours and I had to go home when I was working to set it up. So this is the only disappointment I have. The girl I called gave me directions and was helpful and it was okay.

4 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. Please let us know if we can answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Anonymous Laurel, MS

Everything has worked out great from installation all the way up to now. I've had to communicate with customer support a couple of times and they provide good information.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Santana Newark, DE

Excellent value. They are very nice people. They bent over backwards to set up our system in our home and they were very cordial and very professional sounding.

4 years ago

Reply from Brinks Home Security

Hi Santana, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Brown Gilbert, SC

The inside camera isn't very good. You can't see the person or understand what they are seeing. They need to either come out and set up a system themselves or if they're gonna continue where you set it up yourselves they need to make sure that the people on the other line can actually explain what to do to set it up and not just keep put you on hold asking other people questions.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We appreciate your feedback and would like to answer any questions you have regarding your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Pretila Sellersburg, IN

So prompt and they know what they're doing. I was able to hook the system up by myself with their instruction. I think it has a reasonable monthly price.

4 years ago

Reply from Brinks Home Security

Hi Pretila, Thank you for the review! We’re happy to hear about your positive experience with our guided self-installation. Please let us know if we can help answer any other questions you may have about your system.

Apr. 29th, 2020

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Verified Customer

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Blake

there customer service is usually available and quick to respond but it takes a while for them to debug system issues (they don't seem to know their own products as well as they should). additionally i find their e-chat feature extremely annoying since they time you out after <1 minute of inactivity

4 years ago

Reply from Brinks Home Security

Hi Blake, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. Please let us know if we can help answer any other questions you may have about your system.

Apr. 10th, 2020

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Verified Customer

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Dave Reynolds

At first I was told that all the equipment is free.then later I was told that there is a one time fee of 250.00. Now I have spent between 7 and 8 hundred dollars and the system is still in it's infancy. Disappointed that I made the call , really

4 years ago

Reply from Brinks Home Security

Hi Dave, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

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Verified Customer

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anonymous Chillicothe, OH

We had an alarm go off at 4 a.m. and customer service was closed so it's hard to getting help at that time. They should keep customer service open 24/7. The equipment works good but of the equipment they sent me two parts were faulty.

4 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. To answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Timothy Onaway, MI

I had ADT and they are able to protect your house the same and they are able to answer all my questions and work with me through the whole installation process.

4 years ago

Reply from Brinks Home Security

Hi Timothy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Bethany Leesville, LA

Customer support was very helpful and worked with me because I had to reschedule several times. You can't use any of the cameras without wifi but I like what they have to offer.

4 years ago

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Verified Customer

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Maria Old Bridge, NJ

I was looking at the reviews Protect American had and they were excellent, so I decided to give them a call. They have been attentive and I feel safe with the system.

4 years ago

Reply from Brinks Home Security

Hi Maria, Thank you for being a part of Protect America’s family. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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Verified Customer

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L. Caluag

Poor service Hard to get thru if you're trying to call them.waiting for an hour To call you back to trouble shoot if you have problem with the equipment.some of their technical support are not knowledgeable enough to fix the issue

4 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. To better improve your experience as a customer and answer any questions you may have with your equipment, please reply via "Private Response" with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Feb. 26th, 2020

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Verified Customer

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Jim Gee Warner Robins, GA

Insulation was easy with the help of the protect America technician. I am very pleased with the system and although I have an actually tested it, It appears to work well.

4 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with your equipment and system. Please let us know if we can provide you with further assistance.

Feb. 19th, 2020

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Verified Customer

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Steve Angier, NC

It all works as well as they said it would and it is easy to do business with them, they are very attentive and concerned and thorough in the install.

4 years ago

Reply from Brinks Home Security

Hi Steve, Thank you for the feedback! We’re happy to hear about your positive experience. Please let us know how we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Mitchell Royal, AR

Having protect america keeps the murders away because everything works. We're still getting use to it but it has gone smoothly. Customer support is friendly and helpful.

4 years ago

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Verified Customer

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Marilyn Oklahoma City, OK

Lower the price per month and not require a contract. Other than that it works and the service is easy to use and they were responsive to my questions and respond to my requests quickly and efficiently.

4 years ago

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Verified Customer

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Betty

Very friendly. The equipment was not that easy to put up. I think it's a good protection plan but they should have someone to install the equipment. Other than that it's pretty reasonable.

4 years ago

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Verified Customer

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Quanazia

They were there when I needed them and did my walk through pretty good. They do really good but my panel or my phone pick up the signal kind of slow. The best thing is my doorbell camera.

4 years ago

Reply from Brinks Home Security

Hi Quanazia, Thank you for the review! To provide you with further assistance regarding your signal, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Jan. 6th, 2020

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Verified Customer

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David Greenville, SC

There was a couple miss steps with the installation process but overall they've been pretty good. The equipment is really user friendly and I like the app.

4 years ago

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Verified Customer

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J. Kemp

I am a 72 year old female (w/major health issues) and did not know they would NOT have a person come out and install it until all was signed(by computer). They shipped it out to me immediately, but it sat here in the box for weeks until I had to attempt to install it.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for reaching out to us. To better improve your experience as a customer, please leave us a “Private Response” with the name and address associated with your account. Once we verify you as a customer, one of our team members will reach out to you with assistance with your installation.

Dec. 10th, 2019

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Verified Customer

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Stacie La Grange, TX

My parents used it in the past. We know our house is safe. It is easy to use and to update. Everybody has been nice and helpful whenever we need to call them.

4 years ago

Reply from Brinks Home Security

Hi Stacie, Thank you for the review! We’re happy to hear our system is helping you feel safe in your home. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Maoxiu South Pasadena, CA

Protect America is more reliable in terms of service and price compared to some other companies. The equipment was easy to install and there is a thirty day return guarantee, which I know ADT doesn't have.

4 years ago

Reply from Brinks Home Security

Hi Maoxiu, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Anonymous Boynton Beach, FL

I think their equipment is good equipment its just trying to install the equipment is extremely difficult. It's taken me over a month and I had to hire a professional to come and do it.

4 years ago

Reply from Brinks Home Security

Hi there, We're more than happy to assist you with your equipment. Please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 11th, 2019

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Verified Customer

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Julia Little Rock, AR

It was very easy to install and the panels are user friendly. Everyone I've spoken with has been very knowledgeable and helpful to assist me with any issue.

4 years ago

Reply from Brinks Home Security

Hi Julia, Thank you for the positive review! We’re happy to hear our Care team was able to help you with your system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Sirad Florence, KY

They call you and work with you. It's easy to fix and put it together. It's easy to monitor with your phone and know what's going on with your home. It's a good company I would recommend to my friends.

4 years ago

Reply from Brinks Home Security

Hi Sirad, Thank you for the review! We’re happy to hear about your positive experience with our Care team and that you’re enjoying our system. Please let us know if we can provide you with further assistance!

Dec. 4th, 2019

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Verified Customer

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Alex Pensacola, FL

The equipment isn't up to the par I believed it would be. The motion sensors aren't supposed to detect pets under 50 lbs and my pet is only 18 lbs and she sets it off. So I can't really set it if I leave my dog in the house.

4 years ago

Reply from Brinks Home Security

Hi Alex, Thank you for reaching out to us. We appreciate your feedback. To better assist you with your equipment, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Dec. 4th, 2019

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Verified Customer

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Edward Menifee, CA

The customer service has been pretty crappy. when I call the three or four times nobody leaves notes apparently to let the new person know what's going on. I still haven't received my second Visa card payment for setting up a second alarm. The control panel is way too quiet it's hard to hear throughout the house and they don't have any upgrade options they said I would have to buy another panel which is ridiculous!

4 years ago

Reply from Brinks Home Security

Hi Edward,
Thank you for your feedback. If there are any ways we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. Please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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Nicholas

The customer service is very responsive, helpful, and call back when they said they would. It's simple to install. Seems like good quality and it's simple to use.

5 years ago

Reply from Brinks Home Security

Hi Nicholas, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 11th, 2019

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Verified Customer

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Kaitlyn Seattle, WA

Their motion sensors keep going off as false alarms but they are really easy to get a hold of. I like that they are the cheapest and include the most product and the app gives you access to the alarms.

5 years ago

Reply from Brinks Home Security

Hi Kaitlyn, Thank you for the review. To better improve your experience as a customer, we're more than happy to pull up your account to review and test your alarm system. Please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Oct. 28th, 2019

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Verified Customer

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Nancy Van Buren, AR

Everything works great and it's easy to install. They were very helpful and patient. They did everything that we asked. It can work where there's no internet.

5 years ago

Reply from Brinks Home Security

Hi Nancy, We appreciate your positive feedback. We’re happy to hear you are enjoying your equipment and that you’ve had a positive experience with our Care team. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Kevin Buford, GA

Self installation and convenient. They are really kind and helpful over the phone. Everything seems to be operating as advertised. I got no problems with it.

5 years ago

Reply from Brinks Home Security

Hi Kevin, Thank you for the feedback. We’re happy to hear you’re enjoying your system. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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