Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Chris King Largo, FL

The system is quite average, not spectacular, just average. Also, their customer service varies. Sometimes it's very good, and other times it's quite frustrating. Anytime wee have to make any changes or replace devices, it's an all day process. It's very difficult to do, so it's not what I would a user friendly system. It's self-sustaining when there's no changes needed, but it's quite difficult when you need them.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Reginald Glasgow Oxon Hill, MD

The equipment is very dependable, and was simple and easy to install. Also, their response time is pretty fast. On top of that, their service is excellent, and always responsive.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Rita Barrett Fort Smith, AR

They walked me through the installation, and it was pretty easy. Plus, their representatives have been excellent when I've had to call them. I'm pleased with Protect America! If I wasn't I would've changed a long time ago, and it takes a small issue for me to do that.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Hess Wagoner, OK

The wait time is exceedingly long when we call them, but once you get in there, the technicians have been very helpful. Everything has been very good, and we like that the installation is simple. Plus, the system is wireless!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Anonymous Chanhassen, MN

Overall, the equipment is good, however, it sometimes goes offline. The online app, and the convenience of being able to control it from anywhere is a very positive thing. It would be nice to have a common interface with other home devices though. On top of that, it was simple to install, and their representatives were very helpful and courteous.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Martha Gudiel Redwood City, CA

Customer support has been great! Their response was absolutely great every time that I've had to use them, even if it's a false alarm. It was pretty simple to install as well, pretty seamless. Also, if I have an issue with the equipment, they just replace it, so that's been great!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Reynaldo Cabigting North Las Vegas, NV

Whenever I have a problem, it is very hard to connect with them, you will be waiting. There is no person that is on stand by for the problem, if ever you have a problem they will tell us that, they will let you know. I wait and they say somebody will call back. It's really is a good security system overall. I don't have any other problem. We're looking forward to being able to upgrade to a wireless system that doesn't require a cellphone, though.

9 years ago

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Verified Customer

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Chenellealana Bruce Hyattsville, MD

Whenever I leave the country, I always call them to let them know I'm not going to be home. The representatives that answer the phone are always pleasant and understanding. Plus, it's an affordable service.

9 years ago

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Verified Customer

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Yvonne Rietkerk Kalamazoo, MI

So far, it's been really good. The only issue I've had is with the motion detector. I've never had a problem with their customer support. They take care of everything right away, I just have to call. I find them very easy to work with, and I'm planning on sticking with them for a while.

9 years ago

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Verified Customer

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Farhang Vacaville, CA

I installed everything myself, and they just configured the sensor over the phone. Plus, their agents were great. I do have to say that the sensors don't work properly from time to time. I've had to ask them to send me a new one, but besides that, it's all been good.

9 years ago

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Verified Customer

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Rick Palmer Ariel, WA

The equipment has been very exceptional. It was very simple to install; it was a self-install system. The coverage they offer for the price we pay, is great! In fact, that's the main reason we purchased the system.

9 years ago

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Verified Customer

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Lesley Shockey Sandyville, WV

They have been very good, every time that I have called them to add more sensors, or to replace sensors that are going bad. I never received the canned smoke to test the smoke detectors though. Besides that, every time the alarm goes off, they call me, the Police, and 2 family members as well. They've been very good about that.

9 years ago

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Verified Customer

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David Groves Huntington, WV

Everything has worked out just fine, however, I did have a problem. I accidentally set the alarm off, and they called me promptly, but I couldn't get a hold of customer service or something. It kept cycling back to the main switch board. It bothered me that I couldn't get a hold of somebody that could help me.

9 years ago

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Verified Customer

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Victoria Linvingwood Millersburg, KY

It's very reliable, and affordable as well. Their customer support was always willing to help, anytime I had an issue or question. I installed the whole thing by myself, and some of it was actually easy to do, some of it was not.

9 years ago

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Verified Customer

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Matthew Pyles Rock Springs, WY

It was easy to self-install, and it has a good price, so we like it! Plus, their agents have always been great! If we have technical issues, they stay on the phone until it's fixed. I think their box is a little obsolete, because we frequently have to upgrade the box. Otherwise, the equipment works pretty well.

9 years ago

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Verified Customer

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Fred Guttman Greensboro, NC

The price is what really made me choose Protect America. Although the system is good, just like anything else, certain parts break or need replacement. Their customer support is only fair, because I really need someone to come out here every now and then to fix something, and they don't offer that. I've asked for a technician to come out, but they want to charge me an outrageous amount of money. I'm not happy about that, but I'm not changing either.

9 years ago

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Verified Customer

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Sheri Balderrama Myerstown, PA

This was the most affordable option at the time I was looking for a security system, and so far, they've been great! Every time I call, they answer my questions. They put you on hold sometimes, but that's okay. I also installed the whole thing myself, and it wasn't so bad. The equipment hasn't had any issues either. As a matter of fact, they just upgraded me to a digital system, free of charge! Their customer service is really good, they just have an answer to all my questions.

9 years ago

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Verified Customer

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Djenaba Malone Vass, NC

It was fairly easy to install. Of course, you have to do it yourself, but it was fairly easy. Plus, you can call them for any help you may need, and they stay on the phone with you, until the problem is fixed. They simply address the problem.

9 years ago

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Verified Customer

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Vince Mitchell Edmonds, WA

Customer support has been outstanding. Whenever I called they were very helpful, and they're very knowledgeable as well, so it's been very good. I haven't had a problem with it. I've had some false alarms, and they do exactly what they say they're going to do. I travel a lot, so I really rely on the system, and it's been great!

9 years ago

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Verified Customer

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Gloria Spencer Prattville, AL

So far, so good! I've had some good experiences with Protect America. It's worked out well, and they gave me step by step instructions to install the system myself. They also send out somebody if there is new equipment that I feel like somebody should do it for me.

9 years ago

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Verified Customer

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Esther Wright Franklin, WV

They've helped me out with all the questions I might have, so their customer support was very good to me. It was easy to install, so they've just offered a very positive experience.

9 years ago

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Verified Customer

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Harry Willey Pelion, SC

The main reason I chose Protect America was because they promised they would never go over $25 a month. I switched from another security company to Protect America, so there was no installation process. They've been right on the ball; I've never had a problem that they haven't solved right away.

9 years ago

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Verified Customer

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Jim Irving Walnut, CA

The customer support has been really excellent. I installed the system myself, and it was very easy to do, with the assistance of their people. I've had a few times when the keypad didn't function properly, and they immediately replaced it. They handle any problems I may have, right away.

9 years ago

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Verified Customer

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Delbert Baker The Villages, FL

We've made a mistake a few times and set the alarm off. Everybody seemed to understand when it happened, so that's great. Besides, the equipment works just fine. We're very satisfied with Protect America.

9 years ago

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Verified Customer

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Ralph Carlino Winchester, CA

Some sales people came by when we first moved in. I guess we liked what they offered, and we haven't had a problem with them at all. The system works fine, and the actual installation process was easy. Overall, they've offered a positive experience.

9 years ago

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Verified Customer

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Allen Lavalais Alexandria, LA

This was the cheapest service going on at the time, and they've been very helpful. Their representatives have supplied batteries when I needed it, and also helped me install it as well. So far, the equipment has been excellent.

9 years ago

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Verified Customer

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Patricia Rezabek Austin, TX

I've had a couple of issues over the years, and they've always been able to talk to me. They helped me over the phone, and have sent me parts immediately. Over these past 30 years, I'd say it has been just fine.

9 years ago

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Verified Customer

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Antonio Jorge Leesville, LA

The service has been excellent so far The only problem we've ever had was with one of the motion detectors. They just sent us a new one, but other than that, everything has been great.

9 years ago

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Verified Customer

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William Maguire Roswell, GA

They offer good customer support. They assisted me through the phone so I could install the system myself. It's worked fine so far, there hasn't been any problems with it. It's just all open shot, and very reliable.

9 years ago

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Verified Customer

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R.S. Groves, TX

Protect America has made me feel great! I've never had any problems with them, and that's the reason I stay with them; I like it. Besides, the initial installation was also fine.

9 years ago

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Verified Customer

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B.T. Northville, MI

Customer service helped me with configuring all the sensors when I installed the system, so I'm satisfied with the, I've never had any issues with them. I'm just happy with them so far, I don't have any complaints. They were the first wireless provider, so that's the main reason I've been with them for over 15 years. I'm happy with the service.

9 years ago

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Verified Customer

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Charlotte Lohrey Nashville, TN

I wouldn't say their customer support is'nt the greatest. Nothing happens unless you pursue them. I had to call 3 times once for the exact same problem. One of the detectors kept going off, and after a few tries, they finally sent me a replacement.

9 years ago

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Verified Customer

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Phillip Ward Huntsville, AL

My customer support with Protect America has been great, it's been really good. I just wanted a security company and that's the company that was available. The equipment is excellent, and with the self-installation, I did install it myself. I think the prices are reasonable; it's a good price with their service.

9 years ago

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Verified Customer

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Jairo Perez Anaheim, CA

Customer service is very good! They always pick up the phone, and there's always somebody willing to help. If someone doesn't help, or cannot help at the time, they escalate it to a supervisor, and they always get back to you on time. I have had Protect America for at least 8 years now, and it's been excellent!

9 years ago

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Verified Customer

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Noah Shaheed South Boston, VA

It's been a really good service. I haven't had any problem, other than changing the battery. Their customer support was excellent as well. I got the proper support anytime I call.

9 years ago

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Verified Customer

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Kathy Armstrong McKees Rocks, PA

One time, my husband was cooking and the smoke alarm went off, and the police and firefighters were here very promptly. Plus, the equipment itself is very good, and installing it was easy!

9 years ago

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Verified Customer

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Frank Light Jurupa Valley, CA

They're always right there for you. I haven't used it much, and I've even had a few false alarms and things like that nature, but never had a problem. It's been a really good service.

9 years ago

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Verified Customer

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Fred Winters Hughes Springs, TX

Protect America's equipment is excellent! We haven't had a problem with it, and their representatives are great as well! I like that they provide wireless opportunity to protect our home. Besides, it was easy to install the system. Definitely a positive experience.

9 years ago

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Verified Customer

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Eugene Willingham Buena Park, CA

Their customer support team consumes your time a bit, but they're very helpful. It did take a lot of time to install the system, but I guess it was worth it. I do have to say that the equipment looks outdated. They should update it.

9 years ago

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Verified Customer

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E.J. Texarkana, TX

They do a good job when it comes to customer support. We actually chose Protect America because it was the best company available at the time. They've offered a positive experience so far.

9 years ago

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Verified Customer

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Louis Smith Columbus, NC

They've done a good job for us. It's been over 25 years since we purchased their service, and it's been very good. They have kept a good rating this whole time. Anytime we had problems, they would transfer you over to somebody that could help. They even sent parts for us to install. All I can say is we've been very satisfied with Protect America.

9 years ago

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Verified Customer

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Resort Acheson Lakeview, OH

Their customer support is just super! They're nice, absolutely adorable, good looking and super good. I have no problems with them. Plus, setting up the system was simple, easy, and self-explanatory. Everybody knows they're the best service around.

9 years ago

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Verified Customer

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Anonymous Troy, MO

We're senior citizens, and were able to install the system ourselves, so that's good. Plus, it's worked just fine so far. The only thing I'd like to say is that I'd like to have a light for my yard sign. The one they sent me didn't last long at all.

9 years ago

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Verified Customer

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Virginia Lee Mary Esther, FL

I really haven't had too much opportunity to use them. My alarm went off by accident once, and I couldn't shut it off. The police showed up, and the Protect America team convinced them that everything was okay. Besides that, I haven't had much interaction with them. I don't know how I would describe my experience with them, because I can't stop the alarm from beeping every 10 to 15 minutes. Actually, I would only think about activating it, if I were to go out of town.

9 years ago

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Verified Customer

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Anonymous Warwick, NY

Their support was great when it came to installing the system. I did it myself with their help. Plus, they're always available, and when there's a problem, they rapidly help out.

9 years ago

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Verified Customer

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Bobby Waddell Appomattox, VA

Installing the system seemed pretty simple. They shipped everything to me for free, and gave me 10 door and smoke alarms. Programming the equipment itself took a little longer than expected, but it was overall great. The only thing I can say is that they seem to be very helpful!

9 years ago

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Verified Customer

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Dionne Byrd Salisbury, NC

Customer Support has been fine so far! Whenever I've had to call them, I've been able to get what I needed from them. It wasn't hard to install; they gave me a step by step help, and it's worked just fine. To this day, I've had a positive experience.

9 years ago

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Verified Customer

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Joshua King Potosi, MO

I'm completely satisfied with their equipment. Installing it was barely simple and they've been really helpful with me at all times. Overall, I'm definitely satisfied with this service.

9 years ago

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Verified Customer

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Pat Summers Fort Worth, TX

Protect America's customer support has always been very helpful; however, I wish they had wireless cameras that you can install. I've been pretty happy, although installing it was a little difficult because of little sticky things. Besides that, I've never had any problems with them.

9 years ago

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Verified Customer

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Jason Little Minneapolis, MN

Installing the system was really easy. They just sent the box and we did it all over the phone. I consider myself a high maintenance customer, and they've helped us through every step of the way. All I can say is that their customer support is great!

9 years ago

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