Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Ralph Carlino Winchester, CA

Some sales people came by when we first moved in. I guess we liked what they offered, and we haven't had a problem with them at all. The system works fine, and the actual installation process was easy. Overall, they've offered a positive experience.

8 years ago

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Verified Customer

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Allen Lavalais Alexandria, LA

This was the cheapest service going on at the time, and they've been very helpful. Their representatives have supplied batteries when I needed it, and also helped me install it as well. So far, the equipment has been excellent.

8 years ago

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Verified Customer

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Patricia Rezabek Austin, TX

I've had a couple of issues over the years, and they've always been able to talk to me. They helped me over the phone, and have sent me parts immediately. Over these past 30 years, I'd say it has been just fine.

8 years ago

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Verified Customer

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Antonio Jorge Leesville, LA

The service has been excellent so far The only problem we've ever had was with one of the motion detectors. They just sent us a new one, but other than that, everything has been great.

8 years ago

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Verified Customer

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William Maguire Roswell, GA

They offer good customer support. They assisted me through the phone so I could install the system myself. It's worked fine so far, there hasn't been any problems with it. It's just all open shot, and very reliable.

8 years ago

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Verified Customer

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R.S. Groves, TX

Protect America has made me feel great! I've never had any problems with them, and that's the reason I stay with them; I like it. Besides, the initial installation was also fine.

8 years ago

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Verified Customer

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B.T. Northville, MI

Customer service helped me with configuring all the sensors when I installed the system, so I'm satisfied with the, I've never had any issues with them. I'm just happy with them so far, I don't have any complaints. They were the first wireless provider, so that's the main reason I've been with them for over 15 years. I'm happy with the service.

8 years ago

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Verified Customer

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Charlotte Lohrey Nashville, TN

I wouldn't say their customer support is'nt the greatest. Nothing happens unless you pursue them. I had to call 3 times once for the exact same problem. One of the detectors kept going off, and after a few tries, they finally sent me a replacement.

8 years ago

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Verified Customer

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Phillip Ward Huntsville, AL

My customer support with Protect America has been great, it's been really good. I just wanted a security company and that's the company that was available. The equipment is excellent, and with the self-installation, I did install it myself. I think the prices are reasonable; it's a good price with their service.

8 years ago

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Verified Customer

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Jairo Perez Anaheim, CA

Customer service is very good! They always pick up the phone, and there's always somebody willing to help. If someone doesn't help, or cannot help at the time, they escalate it to a supervisor, and they always get back to you on time. I have had Protect America for at least 8 years now, and it's been excellent!

8 years ago

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Verified Customer

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Noah Shaheed South Boston, VA

It's been a really good service. I haven't had any problem, other than changing the battery. Their customer support was excellent as well. I got the proper support anytime I call.

8 years ago

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Verified Customer

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Kathy Armstrong McKees Rocks, PA

One time, my husband was cooking and the smoke alarm went off, and the police and firefighters were here very promptly. Plus, the equipment itself is very good, and installing it was easy!

8 years ago

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Verified Customer

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Frank Light Jurupa Valley, CA

They're always right there for you. I haven't used it much, and I've even had a few false alarms and things like that nature, but never had a problem. It's been a really good service.

8 years ago

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Verified Customer

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Fred Winters Hughes Springs, TX

Protect America's equipment is excellent! We haven't had a problem with it, and their representatives are great as well! I like that they provide wireless opportunity to protect our home. Besides, it was easy to install the system. Definitely a positive experience.

8 years ago

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Verified Customer

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Eugene Willingham Buena Park, CA

Their customer support team consumes your time a bit, but they're very helpful. It did take a lot of time to install the system, but I guess it was worth it. I do have to say that the equipment looks outdated. They should update it.

8 years ago

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Verified Customer

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E.J. Texarkana, TX

They do a good job when it comes to customer support. We actually chose Protect America because it was the best company available at the time. They've offered a positive experience so far.

8 years ago

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Verified Customer

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Louis Smith Columbus, NC

They've done a good job for us. It's been over 25 years since we purchased their service, and it's been very good. They have kept a good rating this whole time. Anytime we had problems, they would transfer you over to somebody that could help. They even sent parts for us to install. All I can say is we've been very satisfied with Protect America.

8 years ago

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Verified Customer

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Resort Acheson Lakeview, OH

Their customer support is just super! They're nice, absolutely adorable, good looking and super good. I have no problems with them. Plus, setting up the system was simple, easy, and self-explanatory. Everybody knows they're the best service around.

8 years ago

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Verified Customer

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Anonymous Troy, MO

We're senior citizens, and were able to install the system ourselves, so that's good. Plus, it's worked just fine so far. The only thing I'd like to say is that I'd like to have a light for my yard sign. The one they sent me didn't last long at all.

8 years ago

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Verified Customer

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Virginia Lee Mary Esther, FL

I really haven't had too much opportunity to use them. My alarm went off by accident once, and I couldn't shut it off. The police showed up, and the Protect America team convinced them that everything was okay. Besides that, I haven't had much interaction with them. I don't know how I would describe my experience with them, because I can't stop the alarm from beeping every 10 to 15 minutes. Actually, I would only think about activating it, if I were to go out of town.

8 years ago

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Verified Customer

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Anonymous Warwick, NY

Their support was great when it came to installing the system. I did it myself with their help. Plus, they're always available, and when there's a problem, they rapidly help out.

8 years ago

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Verified Customer

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Bobby Waddell Appomattox, VA

Installing the system seemed pretty simple. They shipped everything to me for free, and gave me 10 door and smoke alarms. Programming the equipment itself took a little longer than expected, but it was overall great. The only thing I can say is that they seem to be very helpful!

8 years ago

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Verified Customer

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Dionne Byrd Salisbury, NC

Customer Support has been fine so far! Whenever I've had to call them, I've been able to get what I needed from them. It wasn't hard to install; they gave me a step by step help, and it's worked just fine. To this day, I've had a positive experience.

8 years ago

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Verified Customer

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Joshua King Potosi, MO

I'm completely satisfied with their equipment. Installing it was barely simple and they've been really helpful with me at all times. Overall, I'm definitely satisfied with this service.

8 years ago

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Verified Customer

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Pat Summers Fort Worth, TX

Protect America's customer support has always been very helpful; however, I wish they had wireless cameras that you can install. I've been pretty happy, although installing it was a little difficult because of little sticky things. Besides that, I've never had any problems with them.

8 years ago

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Verified Customer

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Jason Little Minneapolis, MN

Installing the system was really easy. They just sent the box and we did it all over the phone. I consider myself a high maintenance customer, and they've helped us through every step of the way. All I can say is that their customer support is great!

8 years ago

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Verified Customer

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Glenna Boggs Sandy Hook, KY

Protect America's customer support has been very efficient, and they always helped any time I called them. Besides that, they provided everything I needed, and that's all I can ask for. There has not been problem with them so far.

8 years ago

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Verified Customer

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Pines Jackson Jonesboro, LA

The system was included in the package when we bought the house, however, it's worked great. I think they offer good customer support. If I ever need to call on them, they're usually good about it.

8 years ago

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Verified Customer

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Hewitt Jackson Havelock, NC

It was very quick and easy to get a hold of the representatives. They were very friendly and knowledgeable. Plus, it was easy to follow the instructions and get the system installed. I actually chose them specifically because of their flexibility.

8 years ago

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Verified Customer

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Wanda Younger Decatur, IL

It was easy, very easy to install. We did it ourselves, then talked to them over the phone. It's actually easy billing. All the equipment has worked just fine throughout the years.

8 years ago

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Verified Customer

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Charles Leonard Washington, IL

The reason I went with Protect America was because they were reasonably priced. Everything about them has been good. I'm totally satisfied with their service, and will continue to be a customer with them.

8 years ago

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Verified Customer

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Jimmy Hughes Trion, GA

There was a good discount. The customer service is good; they're fast to react on calls. The equipment is pretty reliable. The installation was simple and easy and fast; I liked that. I'm satisfied with my experience with Protect America.

8 years ago

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Verified Customer

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Raymond Simon Butler, PA

I initially purchased Protect America because I was value driven, and the price was very useful. Although I installed the system myself, the service itself has worked just fine. So far, my experiences with them have been average.

8 years ago

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Verified Customer

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Eureka Price Copperas Cove, TX

It was easy to learn how to program everything. Every time I've called customer support, they have been very helpful. All my questions were answered. It's been such a positive experience.

8 years ago

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Verified Customer

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Lien Tran Temple City, CA

I've been with them for over 10 years now, and it's worked alright. The only thing I don't like is their battery. It tends to die quick, and I end up having to pay every time their battery dies. That just makes me think their warranty is not so good. They also charge for everything, so even though you have low rates with them, their equipment and supplies are charged. I originally selected them because they offered the lowest rate, however, I think the service is average, considering you even have to pay for the signs in the front yard!

8 years ago

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Verified Customer

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Jessica Reyes Orange, CA

Protect America's customer support has been pretty good. They're easy to get a hold of every time I call them. They answer all my questions, so I can definitely say I've had a good experience. Plus, installing the system was easy and done quickly. We've been their customers for almost 7 years now, and it's worked just fine.

8 years ago

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Verified Customer

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Elizabeth Diamond Linden, VA

I first found out about them through an ad, and I took advantage of that first impression. For me it's very easy cause I did it myself and I had no problems with it; I like it. I am thinking about switching to the wireless system because I want to do it with my home phone.

8 years ago

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Verified Customer

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Joseph Hennes Golden, CO

I have been with Protect America for ten years, I am very comfortable and happy with their service; the set up was the easiest. Plus, they sent the equipment pre-considered for my house and I just plugged it and played it.

8 years ago

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Verified Customer

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William Tisdale Chazy, NY

The equipment is pretty good, the battery seems to work for a long time. I just thought I needed something like this, and Protect America was handy and affordable; I don't think it's affordable anymore.

8 years ago

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Verified Customer

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Calvin Walker Mayfield, NY

It was very easy to install because everything came in a package. We did it ourselves and it wasn't hard at all. They're quick to respond when the alarm set off, so I'm very pleased with the service.

8 years ago

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Verified Customer

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Rick Berliner Florissant, MO

We have had very little problems with Protect America, so we haven't dealt with them as much. We did have our analog replaced because we went through a different phone system, so that was good. Besides that, it's worked fine!

8 years ago

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Verified Customer

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Robert Kuller Norristown, PA

Installing and using the security equipment was fine. They sent us one piece of other equipment; Nadine was very helpful and she told us how to install it and everything, but all the other people need to be trained better. We switched to Protect America because we weren't satisfied with our prior alarm company, which was ADT.

8 years ago

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Verified Customer

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Michael Vanloon Kirkland, WA

Installing their equipment was simple, and my experience with it has been excellent. I chose to go with Protect America because it was inexpensive, and their customer support has been very reliable and consistent.

8 years ago

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Verified Customer

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Charles Toro Kissimmee, FL

They have good prices! The first time was good and the installation was great! However, we had to install it ourselves the second time, but they helped me out, so that was good. The equipment has worked out just fine so far.

8 years ago

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Verified Customer

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Hunt Gregory Aylett, VA

I purchased Protect America mainly because of its affordability, and I haven't had any problems with it so far. They offer great customer support, and there were no questions asked when it came to upgrading my system. They sent me the equipment within probably a week. All I can say is we're very satisfied with it.

8 years ago

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Verified Customer

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Tom Williams Carthage, TX

I don't have any complaints when it came to the installation process. They came to install it the first time, and after a few updates, they came out again. I have triggered the alarm by accident already, and they came online right away. Nobody is perfect, but they have certainly offered a positive experience.

8 years ago

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Verified Customer

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Dean Anderson Stanchfield, MN

It takes a long time to get hold of somebody at customer support; you're on the phone for quite a long time... They're pretty good, but I just got disconnected occasionally, and sometimes they don't call back right away. Installation was slow, and I've had a fair experience so far with the equipment. They responded quickly when there is alarm set off and I definitely wouldn't do without alarm system any longer. Price and reputation were my main motives for choosing Protect America.

8 years ago

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Verified Customer

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Janice Street Pell City, AL

I purchased Protect America because it was wireless. The equipment is functioning and works every time, however, I think it would be best if I have written instructions on how to manage the system. I need that so I can set my alarm and defuse when I want to.

8 years ago

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Verified Customer

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John and Nadolski Weiss Washington, DC

The service has been pretty good - I'm happy. I live in an urban area and there are a lot or break in, I had people using drugs and drinking in my backyard so I thought it was either just leave the doors open or got a security system. Overall, it's been very good.

8 years ago

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Verified Customer

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Jacqueline & Mark Wolf Jordan, MN

We're perfectly satisfied with what we have. I already had another service, and Protect America gave me new equipment without making me pay for the stuff. We're not constantly getting phone calls from them either, trying to sell us more, and I think that's fine.

8 years ago

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