Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Eureka Price Copperas Cove, TX

It was easy to learn how to program everything. Every time I've called customer support, they have been very helpful. All my questions were answered. It's been such a positive experience.

9 years ago

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Verified Customer

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Lien Tran Temple City, CA

I've been with them for over 10 years now, and it's worked alright. The only thing I don't like is their battery. It tends to die quick, and I end up having to pay every time their battery dies. That just makes me think their warranty is not so good. They also charge for everything, so even though you have low rates with them, their equipment and supplies are charged. I originally selected them because they offered the lowest rate, however, I think the service is average, considering you even have to pay for the signs in the front yard!

9 years ago

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Verified Customer

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Jessica Reyes Orange, CA

Protect America's customer support has been pretty good. They're easy to get a hold of every time I call them. They answer all my questions, so I can definitely say I've had a good experience. Plus, installing the system was easy and done quickly. We've been their customers for almost 7 years now, and it's worked just fine.

9 years ago

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Verified Customer

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Elizabeth Diamond Linden, VA

I first found out about them through an ad, and I took advantage of that first impression. For me it's very easy cause I did it myself and I had no problems with it; I like it. I am thinking about switching to the wireless system because I want to do it with my home phone.

9 years ago

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Verified Customer

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Joseph Hennes Golden, CO

I have been with Protect America for ten years, I am very comfortable and happy with their service; the set up was the easiest. Plus, they sent the equipment pre-considered for my house and I just plugged it and played it.

9 years ago

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Verified Customer

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William Tisdale Chazy, NY

The equipment is pretty good, the battery seems to work for a long time. I just thought I needed something like this, and Protect America was handy and affordable; I don't think it's affordable anymore.

9 years ago

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Verified Customer

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Calvin Walker Mayfield, NY

It was very easy to install because everything came in a package. We did it ourselves and it wasn't hard at all. They're quick to respond when the alarm set off, so I'm very pleased with the service.

9 years ago

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Verified Customer

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Rick Berliner Florissant, MO

We have had very little problems with Protect America, so we haven't dealt with them as much. We did have our analog replaced because we went through a different phone system, so that was good. Besides that, it's worked fine!

9 years ago

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Verified Customer

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Robert Kuller Norristown, PA

Installing and using the security equipment was fine. They sent us one piece of other equipment; Nadine was very helpful and she told us how to install it and everything, but all the other people need to be trained better. We switched to Protect America because we weren't satisfied with our prior alarm company, which was ADT.

9 years ago

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Verified Customer

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Michael Vanloon Kirkland, WA

Installing their equipment was simple, and my experience with it has been excellent. I chose to go with Protect America because it was inexpensive, and their customer support has been very reliable and consistent.

9 years ago

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Verified Customer

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Charles Toro Kissimmee, FL

They have good prices! The first time was good and the installation was great! However, we had to install it ourselves the second time, but they helped me out, so that was good. The equipment has worked out just fine so far.

9 years ago

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Verified Customer

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Hunt Gregory Aylett, VA

I purchased Protect America mainly because of its affordability, and I haven't had any problems with it so far. They offer great customer support, and there were no questions asked when it came to upgrading my system. They sent me the equipment within probably a week. All I can say is we're very satisfied with it.

9 years ago

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Verified Customer

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Tom Williams Carthage, TX

I don't have any complaints when it came to the installation process. They came to install it the first time, and after a few updates, they came out again. I have triggered the alarm by accident already, and they came online right away. Nobody is perfect, but they have certainly offered a positive experience.

9 years ago

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Verified Customer

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Dean Anderson Stanchfield, MN

It takes a long time to get hold of somebody at customer support; you're on the phone for quite a long time... They're pretty good, but I just got disconnected occasionally, and sometimes they don't call back right away. Installation was slow, and I've had a fair experience so far with the equipment. They responded quickly when there is alarm set off and I definitely wouldn't do without alarm system any longer. Price and reputation were my main motives for choosing Protect America.

9 years ago

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Verified Customer

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Janice Street Pell City, AL

I purchased Protect America because it was wireless. The equipment is functioning and works every time, however, I think it would be best if I have written instructions on how to manage the system. I need that so I can set my alarm and defuse when I want to.

9 years ago

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Verified Customer

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John and Nadolski Weiss Washington, DC

The service has been pretty good - I'm happy. I live in an urban area and there are a lot or break in, I had people using drugs and drinking in my backyard so I thought it was either just leave the doors open or got a security system. Overall, it's been very good.

9 years ago

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Verified Customer

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Jacqueline & Mark Wolf Jordan, MN

We're perfectly satisfied with what we have. I already had another service, and Protect America gave me new equipment without making me pay for the stuff. We're not constantly getting phone calls from them either, trying to sell us more, and I think that's fine.

9 years ago

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Verified Customer

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Terrell Morris Wellston, OH

A lot of the homes around us was getting broken into. Now we've got the alarms on the doors, windows, motion detectors and our console, we have the remote. I'm very satisfied with the service and equipment.

9 years ago

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Verified Customer

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Steven Hoffman Montague, MI

I did everything on the telephone with them, and it was quite satisfactory. They seemed to know what they were talking about. Any time I set up a system, they talked me right through it.

9 years ago

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Verified Customer

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James White Oxnard, CA

I have 24/7 security service from Protect America because my insurance company told me I have to have a company that watches out after my home. Overall they are excellent and I'm satisfied with the service

9 years ago

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Verified Customer

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Wellington Wilson Buhl, ID

Although the service is good, their Sales Team was a little pushy. Besides that, they talked me through the installation process over the phone. I think I will stay with them; there's no reason to leave.

9 years ago

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Verified Customer

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Novella Durham Reidsville, NC

The service is okay. A lot of times I think it take them a few minutes to call you back and sometimes they don't even call you back. The way it's set up, if you go in and cancel the call, they won't call you back. If I'm coming in and I open the door and the alarm goes off, I cut it off with my key chain on my key, but nobody ever calls me.

9 years ago

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Verified Customer

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C Chandler, AZ

I recently bought something from them and I added it to my system and that was well. Their costs are very good and not as expensive as most of these well known companies. I like that.

9 years ago

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Verified Customer

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Reginald Williams Chesapeake, VA

Great experience, no problems at all. They have a great customer service team, they're patient, they give you a lot of attention to ensure that the equipment is working properly.

9 years ago

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Verified Customer

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Valerie Gray Jonesboro, GA

They're a good alarm company. But I've had 2 break ins so I don't know, I mean it's okay. I have had someone come out but I was dissatisfied that they do it wireless and one of the monitors did come off already and I've been trying to get that stick back on

9 years ago

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Verified Customer

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Ivan Engelhardt Newman Lake, WA

My wife was out here on the evenings and I wasn't here I was working so we made it, we put it on so we have some protection. Everything has been good. I own the equipment but it is good, their service is really good.

9 years ago

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Verified Customer

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Lois Patterson Sarasota, FL

Overall their service is very good they have had some problems with some of the equipment, alarm equipment censors but probably nothing out of the ordinary so overall we're quite satisfied. We've probably had the security system like 15 years now - it's very, very good.

9 years ago

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Verified Customer

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Daniel/Evaleen Burch Baltimore, MD

We were moved to Protect America when Astronics went out of Business. Protect America has been good though. Everyone has been really courteous and polite when I call them with questions. I haven't had any problems at all.

9 years ago

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Verified Customer

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Jason Smith Lake Geneva, WI

We decided to get a security system because some robbers broke into our next-door neighbors house and they had a lot of problems. We used to have the wireless-cell service and that worked well. We decided to switch to the internet based connection and it isn't as good. We have issues sometimes with our sensors. The company is good to deal with though. I'd give them a 7 or 8.

9 years ago

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Verified Customer

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Larry / Julie Jones Temecula, CA

This company is very responsive and easy to work with, and the system is very excellent. We have a security system to protect our growing family, and Protect America does a great job.

9 years ago

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Verified Customer

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Patricia Cubeta San Antonio, TX

I live alone and wanted to feel protected. A friend told me about Protect America so I signed up with them. I like it very much! Some times I'll accidentally trip the alarm and they'll call me right away, its nice to know that it works and they are doing their job.

9 years ago

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Verified Customer

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Maria Kennedy Alamo, TX

I wanted to increase home protection but not have to pay too much. A friend told me about Protect America. The alarm system is very easy to use, and the company easy to deal with. You get what they describe.

9 years ago

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Verified Customer

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Seneca Tucson, AZ

I live alone so I wanted to feel safe. I saw an ad online and did a bit of reading up on them. The system was very easy to set up, and the company is very efficient. I give them 10 stars, A+

9 years ago

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Verified Customer

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Lloyd Ehrhardt Rio Rancho, NM

The world is a scary place right now, so I decided to get a home security system. A family member told me about these guys. We haven't had any problems, so we're pretty happy with them.

9 years ago

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Verified Customer

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Donn Kilingman Bloomington, IL

I used to had ADT and really didn't like it. I came across these guys online and they have been making waves in the industry. I have been very satisfied with the service so far. Its all easy and straightforward.

9 years ago

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Verified Customer

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Raymond & Stephanie Vaisa Dumfries, VA

I like the idea of being protected in my home. My neighbor has protect america and was showing me the system, I really liked how easy it was so I decided to give them a try too. I am very satisfied with the product.

9 years ago

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Verified Customer

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Stephanie Tufaro Metairie, LA

I have had this system for a really long time, and it has been great. I like having the panic button. I haven't had any problems really, and I would definitely recommend this service.

9 years ago

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Verified Customer

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Gertrude Jones Robersonville, NC

I saw a commercial on TV for protect america so I thought I'd give it a try. I thought I could use a security system since I live alone. It has been a wonderful service. I have had no problems with the company either.

9 years ago

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Verified Customer

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Ann Elkin, NC

I live alone, so my son got Protect America for me. I was most concerned about my doors and ground-level windows, so its nice to have sensors on them. I am very satisfied with the service, and it was so easy to install.

9 years ago

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Verified Customer

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Andy Snelten Lake Villa, IL

I went with Protect America because I wanted home security and they just made the most sense to me. We have had no problems at all it has been great. I would give them a perfect 10.

9 years ago

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Verified Customer

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Nancy Swan Murrieta, CA

One of my neighbors got broken into so I wanted to make sure that my home was protected. I found them online, and I have been pretty satisfied. The last couple of years though a few of my sensors haven't been working and they wont come out to repair them so I don't know what tot do. The price is pretty fair, which is why I am keeping them. The service has been fine, I just wish they would make the repairs to my sensors. I give them a 7.

9 years ago

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Verified Customer

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Coswell Depeiza Gainesville, FL

I have been in 2 break-ins and I recently moved to a high-crime area so I feel that I really need it. I am extremely satisfied with the service and the company has been excellent to deal with. The only thing is that the tabs on the back of the sensors seem to fall apart pretty quickly, they could improve those I think. I think i'd give them a 9.

9 years ago

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Verified Customer

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Thomas & Carol Oliver Hartsville, SC

There were a lot of robberies in our area, so we decided to get a home alarm. Their costs are reasonable, the equipment and service is excellent. i would recommend them to anybody. I give them a 10.

9 years ago

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Verified Customer

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Vincent & Frances Cronan Reading, PA

I initially had ADT and was not happy with their service, so I switched to Protect America. Their service has been very good. But sometimes they're hard to get a hold of by phone. You can reach them on the internet, but I'm not always able to do that.

9 years ago

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Verified Customer

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Chester Bahn Sierra Vista, AZ

Since I live close to the border, I decided it might be a good idea to get a security system. The representative on the phone talked me through how to put in the alarm system. They're very knowledgeable in the system and helped to find the protection I wanted. We've been very satisfied with Protect America.

9 years ago

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Verified Customer

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Albert & Gail Jones Goldsboro, NC

Coincidentally, we talked about getting a security system, and the next day, it was in the paper! We've been with Protect America for 14 years and are very satisfied! We've never had any problems. They're a fine company.

9 years ago

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Verified Customer

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Tyler Kokjohn Phoenix, AZ

Every time I've had a problem, the have been able to solve it. The service is good, and the product works, and that's basically all I need. The only complaint that I have is that they switched to a new sort of control box, and it doesn't give me the delay that I need to get in and turn the alarm off. So I'm constantly setting the thing off.

9 years ago

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Verified Customer

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Carl Morgan Busy, KY

Someone tried to break into my home once while my daughter was inside. After that, I decided to get a security system from Protect America after someone recommended them. Everything has been great.

9 years ago

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Verified Customer

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Vance Feiler Corpus Christi, TX

I did research on home alarm systems about 10 years ago and decided to choose Protect America. They always call rapidly when the alarm goes off and they respond accordingly to what is going on. I've been very satisfied with the service overall.

9 years ago

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Verified Customer

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Cheryl & Kirby Haley Austin, TX

We were previously with ADT and were unhappy with them, so we wanted to continue with a service, which is when we decided to go with Protect America. The've been great so far. The only problem is that technical support isn't available all night. Once it gets late, their phones shut down and you have to text them. Sometimes it's kind of hard to diagnose the problems when you're texting with someone.

9 years ago

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