Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Melody Sperry, OK

They have been really supportive, I've never had a problem getting a question answered. We've had trouble with one of our sensors on the door sliding over and getting in the way of the door closing.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Julie Chapman Duluth, GA

They were very knowledgeable, they provided free installation information. I think it performs very well, it's highly capable. I would have preferred a touchscreen rather than the digital push button console.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Altamonte Springs, FL

They were able to walk me through everything, and they were really quick about calling me back. It was simple and straightforward. It was easy to install, you don't have to do much to get the equipment to work properly.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tecora Maese Fort Worth, TX

They walk you through whatever issues you're having and help you set up your security system. I love my key chain, if anything were to happen, I'd have the police coming right away.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Oneal Columbus, OH

They service is really good, they kept their promise on everything they said. Everything is working well, I haven't had any issues since I've had it. They are way lower than some of the competitors out there.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Sherry Mulkey Woodward, OK

They were just wonderful, particularly for the setup. They're easy to work with, and easy to understand. The technician was very patient and I was impressed with him. I think pricing is a little high, though.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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David Garcia Corpus Christi, TX

I haven't had any problems with the equipment, it's all working as it should. They're always ready to answer all issues, and if the alarm goes off accidentally you get an email.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Luna Sofia Houston, TX

Protect America has great deals with good pricing. They've helped me through my installation, and gave me great information about the product. All the equipment has been working great for me.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Crockett Thurston Heathsville, VA

I've never had any problems with the equipment. It's very high tech, and I've gotten great service out of it. One time the alarm accidentally went off, but they notified me right away.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ayoubi Nadia McLean, VA

I was not happy with my previous security system, so I switched to Protect America. Their customer support is very friendly and they're very prompt. Their equipment is easy to operate, and very functional.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Panzeca Joseph Patchogue, NY

I like how reasonable the monthly service price is. Their customer support was very accommodating when I needed to set up my security system. All their equipment has been working perfectly.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Artevella Yakima, WA

Anytime we've had questions, their customer support has answered them. Their installation was easy, and everything appears to be working fine. They have been a very professional company to work with.

7 years ago

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Verified Customer

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Sears Sidney Louisville, KY

This security system is so easy to install and easy to reboot. It's pretty simple - everybody can do it. This company has the best reviews, which is why I signed up for them in the first place.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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The Vape

We went with Protect America because their ratings were good and they're very affordable. Unfortunately, when I've called into customer service many times and they don't understand what I'm trying to say. The equipment is good, and everything is working as it's supposed to.

7 years ago

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Verified Customer

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Bane Danny Helendale, CA

I have really enjoyed Protect America's security system, and have recently renewed it. It's a very simple installation and works well. I don't have problems with the equipment at all. It's very stable equipment.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Brown Kuwaistis Greenville, SC

So far the equipment is holding out pretty well. When we were installing our security system, the customer support was there and taught me the whole process so I could do it myself.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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James Forrest Colorado Springs, CO

Every time I've called they've always addressed any concerns very quickly. The doorbell camera works, but not phenomenally. The camera I bought is good but not great, I don't think it pans out, and it doesn't have a wide enough screen on it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jerry Bryan DeRidder, LA

They answer the phone quickly, have correct answers, and they follow through. I like the feature where you can monitor things on your cellphone as well as go back and view recordings.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Pamela Pettibone

We get twice daily reminders when we turn it off and back on that it's been armed and disarmed. It's good to know we're staying in contact with the company. It's very easy to install and use.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Daniel Fletcher

I've had nothing but good help from everyone I've talked to. Everything works well and it's easy to install. They have the same prices as anybody else and I'd recommend them to anybody.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Cynthia Decourten

They're ready to answer any questions that you have, or to walk you through things you need to know. It's easy to use, and it's a good value for the plan I purchased. It's just a good company to work with.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Linda Tippett Inwood, WV

They were very prompt, when an alarm goes off they are right on the phone. They're always available and it was easy to install. The tech was right there, very knowledgeable, and available to answer questions.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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David Lawrence Diablo, CA

Every time I've called they've been very responsive, they stay on the line until the problem is resolved and they're pretty knowledgeable. It's a new install and it's all up and working as expected, no issues.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kudranski Prater Wallingford, KY

They're pretty patient and go through everything with you. When you do a security check with them you can't get the glass breaker to go off to check it, but they say that's common. When I spoke to someone they told me they would send me more stickers because I only had one but I never got more.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Chiming Tong Little Neck, NY

The price is affordable, and it's easy to install. They're very responsive and answer all my questions right away. The touch panel is a little old for style but other than that it is good.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Linda Rebeiro Portland, OR

I wanted to have a wireless security company, so I went with Protect America. Their customer support was pretty helpful to the whole process, and their equipment is heavy duty.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rahul Warokar San Jose, CA

Whenever I run into issues with this company, they're very helpful and supportive. When compared with other security providers, the fact that somebody can call and talk to someone for help is the reason I use Protect America

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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William Runfola Largo, FL

The great online ratings and reviews drew me to this company. The woman that walked us through it was very knowledgeable. We like that the equipment is working pretty good. The control thing is pretty great, but the sensors seem like they're cheaply made - they're ok, but I'm not sure how long they're going to last.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Anonymous Sahuarita, AZ

This is one of the top companies, and since I've had it the equipment has worked great. Their customer support was able to answer all questions and assisted me through the installation.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Thomas Miszczuk Colorado Springs, CO

Their customer support calls right away if you have an alarm go off. Their equipment is easy to use and works great. Their rates are pretty good, and their reviews are great online.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Reta Durr Dothan, AL

When I chatted with Protect America before I went with them, I found it had all the services I needed. They were friendly, helpful, and kind. One thing I don't like about the system is that it's all do it yourself. I would have liked a technician to come out to help me, but the equipment is outstanding.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Venning Morrison West Columbia, SC

This company has the highest ratings on the internet, which is why I went with them for my home security. They have issues they are still working out, but their customer service has been extremely helpful. Their equipment is easy to install, but I'm still waiting for them to come up with a solution to a problem I'm having with their equipment.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Tom Mefferd Johnston, SC

I chose this company because it is one of the higher rated companies. Customer support was very prompt, professional, and got me set up on the phone quite quickly. Their technology is very high tech.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Diann Epps Little Rock, AR

When I first got Protect America, they were more technologically advanced than the company I had before. They also had better rates. Anytime I had problems with anything, their customer service responded very fast.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Bonni Warnken Hoquiam, WA

I appreciate how responsive their customer service is on the phone. The equipment is also very easy to use. Protect America has better rates than other companies, which is why we chose to use their services.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Layton Smith Forest, VA

This company seems to be working very well for me. I went with them because of the reviews and pricing. I found that the equipment was of high quality, and their customer service has been responsive.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Elmwood Park, IL

Protect America had the best rating when I was researching security system companies. The sales representatives were extremely responsive and made things very easy for me. I recommend this company regularly!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathye Holcombe Jackson, GA

I found this company through internet research. I rate this company high on many aspects, except for their app. When using the app, it does not turn off the system before I go into the house.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Derrick Sower Fort Wayne, IN

This system is cheaper than others out there, but the equipment also seems a little cheap. Sometimes the alarm goes off and I'm not quite sure why. The customer support helped me set the system up, but I've only had this system for a few months now.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marjorie Lane-George Sierra Vista, AZ

I chose this company because I needed a security system, and they had the highest ratings. Their customer support answered all my questions, and they have always been very supportive. Their equipment works great.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Teresa Walker West Branch, IA

This company is really thorough, and has high ratings. Their customer support is nice, helpful, and patient. Their camera is okay, but it's not the highest quality. You can still get a decent picture from the motion detectors, and the door alarms are great. I haven't had them for very long, but I like their services so far.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Graham Phoenix, AZ

I have nothing to compare them to. I have had my alarm system for 4 years have never had any issues but I've never had an alarm company before so what would I compare it to. I called customer service once and they were very helpful

8 years ago

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Verified Customer

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Roy G. Sacramento, CA

The system is ok but we got burnt we were lied to and payed 800 for three cameras. found out we could get them at frys or less 300. The problem is with Watcch Dog the installer

8 years ago

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Verified Customer

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R.M. Dayton, OH'

We had the old Monitronics for years, I don't know why they went and changed their name, but we never had problems with them, they have great service. We never had any equipment problems or anything. That being said, I'm upset at them. They sent out a repairman because we had some issue with our system. He came out, said that our battery was dead and that he wasn't able to do the fix right there since he had no new batteries. All he did after that was plug some wire that had come loose and left. He wasn't even here for more than 5 minutes and they charged us $50 for that!

8 years ago

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Verified Customer

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Audrey Terry Baltimore, MD'

I had ADT for a lot of years before but I needed a change. They have been very helpful whenever I need to change codes or if I just need help. There are times when the alarm doesn't go off when it should, or sometimes it goes off when it shouldn't. Otherwise, it has been good.

8 years ago

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Verified Customer

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Morris Serapiglia Punta Gorda, FL'

We used to have a security system that we were not happy with, so we decided to change and go with Moni. So far it has been good, and anytime I have a problem customer support always corrects it. It's excellent.

8 years ago

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Verified Customer

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Kris Braun Bloomfield Hills, MI'

They have been very professional, nice, responsive, and thorough. The system itself is also very good. The range does not always work that well in some places tough. My garage door alarm doesn't always work unless the control is in a certain area.

8 years ago

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Verified Customer

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Patricia Jones Garland, TX

Customer service is very good at walking you through everything, they're very patient. We like the fact that when the alarm goes off by accident they come online and talk to you. I'm a satisfied customer.

8 years ago

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Verified Customer

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ms Hassan Richmond, VA

Because they are always on the job.Some times I forget to turn off my alarm when I come down stairs it goes off and you protect will call me right away that's just one of my many things i some times forget

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Brenda Sumrall, MS

Overall, I've had very good experiences with their customer support. I did have a couple of negative experiences recently, but it's all been solved. Besides that, everything has been good, and I've even recommended the service already.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

Brinks Home Security Reviews