Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Matthew Cementon, PA

Sometimes they are hard to get ahold of but when I've had a problem they've been on top of it. The only suggestion I would have is try not to push everybody off to the internet for chatting but talk to people live.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Jasmina Phoenix, AZ

Whenever we needed help it was resolved immediately. After a year our sensors are failing. IT was an easy installation and option for the apps. It would be nice to have a tech in the local area who could occasionally come and help customers in case they need to troubleshoot the sensor or something like that.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Sylvia Hayward, CA

When I was searching around, I wanted something that didn't have to be connected to a landline or hardwired. I wanted web-based security and Protect America offered that. I do have some issues with the cameras clicking and making a lot of noise. The camera can't decide if it's day or night.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Penny Hemet, CA

The only reason I gave them a 4 instead of 5 is you have to do all of the installation on your own while someone waits with you on the phone the entire time. It is easy to install but I'd rather have someone do the installation and not have to do it myself.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous

Arrived at time scheduled. Was very professional and courtesy during visit. The treatment applied was on the first visit. I received a follow up call after the service call to check on my satisfaction.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Nick

Protect America is a great alarm company, customer service is amazing. The products are worth the money and they have sales on certain products frequently. You can even automate your home. Great job Protect America!

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Varun

The technology seems outdated, especially the phone app. There is no biometric sign in / arm/disarm options, no integration with intelligent assistants, no alerting if a door is open unless you try to arm the system etc. looks like they are on legacy technology with just an app almost for the sake of having one. For the monthly price they charge, you expect a lot more. I'm hoping the monitoring service at least makes up for it. Thankfully I haven't had a need for that with no breakins (fingers crossed)

7 years ago

Reply from Brinks Home Security

Hey Varun, we appreciate you taking the time to leave us feedback on your experience. We’re always looking to improve through valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Maryg Hāwī, HI

The monitoring process is excellent. The one time I was co texted because of access that appeared to be unauthorized, it was very timely but the person who I texted me was hard to understand and apparatus to be very frustrated by her interaction with me. Fortunately we resolved the issues.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Gray

They were very helpful during the installation process. We haven't had any problems with the equipment, and I'm impressed that if we do have a problem, they are quick to respond back to us.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Charles

The equipment they give you is very modern, and it does the job that is advertised. I'm very satisfied with the service they've provided. The cost is good and it was easy to install.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Leneva

I've accidentally set off the alarm, but nobody called. I really like the motion detectors, and would like to get more sometime. Right now, I've just got two motion motion detectors. I would like to have more but I can't really afford it right now.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous

Protect America provides a good support system for you. They were very helpful during the installation, even when we had false alarms. I would have been more comfortable if the installation was done by them and not me. It would probably be nice to have the option for someone to come out and help them but install the system. Not everybody is comfortable with the self installation and I wasn't aware that it was self installation when I ordered it.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you weren’t properly informed about our installation process. At Protect America we aim to be transparent and educational about our home security services. Thanks for your feedback and please let us know if you have any questions or need anything!

Jul. 31st, 2018

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Verified Customer

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Will

When I initially got the system, they helped walk me through the entire installation. I've had a few problems, like things falling off, but overall it's great. I think the iPhone app is a little outdated, so I'd like them to update that technology.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Yaobing

We liked Protect America because they offered a combination of things: price, convenience, and equipment. The people who work at Protect America are doing a great job. We haven't had any problems with the equipment we've been given.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Edward

This system is easy to install and for a good rate. I think it would be nice if the company personalized the installation for each house, because as of right now everything is standard. I like using the app on my phone to know whatever is happening with my house. They contact me as soon as any alarm in my house goes off through the app.

7 years ago

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Verified Customer

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Rick

I think some of the equipment is a little flimsy, but overall it's good and works. Customer service responds quickly and is helpful to work with. The price is low for the service, and it's convenient to install yourself.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Daytona Beach, FL

They are very patient and attentive during calls. They are available when you need them. I don't really like the quality of the equipment, because the thing they use to attach the devices to fixtures peels away so easily. Overall, it's a system that is easy to install, and comes with a good price.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Annette Petal, MS

I think the equipment is easy to use. It wasn't so difficult, and I think it covers everything I need covered. Customer support is very quick to answer when I accidentally set off the alarm.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Carmen

It's easy to manage and everything is good. I can just lock it myself and there are no problems. I found out the price was a little bit higher but I like Protect America. I don't have a problem with that.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Julia

I like that their customer service is around the clock. They are always available, pleasant, and are trying to help. It's reliable, it never malfunctions, and they're doing everything we need them to.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Donald

We went with Protect America because they would cover our house and not many other companies could do that for the size of our home. It's easy to use and we don't have any issues.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Robert Tallahassee, FL

They are very responsive. It was very easy to set up and it appears to be working well. We've had a couple of false alarms and they have been very quick to respond. I think they should lower their prices, though.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Brent Linn Creek, MO

Every time I've had to call them, which is seldom, they answer my questions very quickly and comprehensively. It functions flawlessly, but the best thing in my opinions is the customer service.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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William West Palm Beach, FL

They've always responded to any emergency and they've been friendly when they call. They're cooperative with making sure that everything is okay. I like the ability to alarm and disarm the system on your phone. I've had it about a year and I don't have any issues with the equipment.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Teresa Salem, OR

They have a great chat service on their website. Whenever I use it, they are friendly and knowledgeable. It's easy to use, I can even just use the app, so I don't have to fiddle with the bypass.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Chunyu San Jose, CA

Initially, I liked Protect America because of their price and that I don't need a telephone line. There was some problems with the sensor for window and I fixed it for several times, although everything is working now.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Tingzuo Chicago, IL

Protect America's service is so awesome. I love their door alarm with the sensor. If I could change anything, it would be a lower monthly cost, but I've still recommended it to a lot of my friends.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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John Conway, SC

I accidentally set my alarm off the day after we installed it, and I forgot our number and gave the girl the wrong one and rather than panic, she called me back and I told her the right one and she called the police off.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Marshall Torrance, CA

They sales and support staff are excellent, they're always in direct communication. The equipment is easy to work with, it's convenient and interactive. They gave me everything they promised, and it was delivered on time.

7 years ago

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Verified Customer

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Anonymous

I haven't had any issues with the installation process, they were very helpful in helping me get the sensors installed. I don't have any issues with the wireless portion, it works fine.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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George

They answered all my questions and they did a step-by-step walk through. They help me once a month when I do my testing and walk me through that as well. They're always there when I need them, and I am very satisfied with them.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Sharon Chesapeake, VA

Protect America was cheaper than other companies. The device gets constant feedback, so if anything'g going wrong it's accessible to technical support. My favorite feature is that it has a voice when people go in and out, or whenever you call.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Grove Cedar

They answered all the questions we had, and when we installed it they were right there helping step by step with everything. The motion detectors accept any and all motions so you know it works just like we wanted it to.

7 years ago

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Verified Customer

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Tecora Maese Fort Worth, TX

They walk you through whatever issues you're having and help you set up your security system. I love my key chain, if anything were to happen, I'd have the police coming right away.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Robert Oneal Columbus, OH

They service is really good, they kept their promise on everything they said. Everything is working well, I haven't had any issues since I've had it. They are way lower than some of the competitors out there.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Sherry Mulkey Woodward, OK

They were just wonderful, particularly for the setup. They're easy to work with, and easy to understand. The technician was very patient and I was impressed with him. I think pricing is a little high, though.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Julie Chapman Duluth, GA

They were very knowledgeable, they provided free installation information. I think it performs very well, it's highly capable. I would have preferred a touchscreen rather than the digital push button console.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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David Garcia Corpus Christi, TX

I haven't had any problems with the equipment, it's all working as it should. They're always ready to answer all issues, and if the alarm goes off accidentally you get an email.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Melody Sperry, OK

They have been really supportive, I've never had a problem getting a question answered. We've had trouble with one of our sensors on the door sliding over and getting in the way of the door closing.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Altamonte Springs, FL

They were able to walk me through everything, and they were really quick about calling me back. It was simple and straightforward. It was easy to install, you don't have to do much to get the equipment to work properly.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Bane Danny Helendale, CA

I have really enjoyed Protect America's security system, and have recently renewed it. It's a very simple installation and works well. I don't have problems with the equipment at all. It's very stable equipment.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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The Vape

We went with Protect America because their ratings were good and they're very affordable. Unfortunately, when I've called into customer service many times and they don't understand what I'm trying to say. The equipment is good, and everything is working as it's supposed to.

7 years ago

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Verified Customer

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Brown Kuwaistis Greenville, SC

So far the equipment is holding out pretty well. When we were installing our security system, the customer support was there and taught me the whole process so I could do it myself.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Sears Sidney Louisville, KY

This security system is so easy to install and easy to reboot. It's pretty simple - everybody can do it. This company has the best reviews, which is why I signed up for them in the first place.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Artevella Yakima, WA

Anytime we've had questions, their customer support has answered them. Their installation was easy, and everything appears to be working fine. They have been a very professional company to work with.

7 years ago

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Verified Customer

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Panzeca Joseph Patchogue, NY

I like how reasonable the monthly service price is. Their customer support was very accommodating when I needed to set up my security system. All their equipment has been working perfectly.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Crockett Thurston Heathsville, VA

I've never had any problems with the equipment. It's very high tech, and I've gotten great service out of it. One time the alarm accidentally went off, but they notified me right away.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Luna Sofia Houston, TX

Protect America has great deals with good pricing. They've helped me through my installation, and gave me great information about the product. All the equipment has been working great for me.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ayoubi Nadia McLean, VA

I was not happy with my previous security system, so I switched to Protect America. Their customer support is very friendly and they're very prompt. Their equipment is easy to operate, and very functional.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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James Forrest Colorado Springs, CO

Every time I've called they've always addressed any concerns very quickly. The doorbell camera works, but not phenomenally. The camera I bought is good but not great, I don't think it pans out, and it doesn't have a wide enough screen on it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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