Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Ted Texas

I purchased the full home coverage and fire alarms after finding Protect America online. Sometimes we leave out of the country, so we wanted some peace of mind about our home wile we were gone. We've been very satisfied with the level of service we have received.

9 years ago

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Verified Customer

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Frederick Hormes Deltona, FL

I am a long term customer of Protect America, and I will stay with them as long as they're in business. The people whom I have talked to have been very helpful. Everything was easy to install and gives me peace of mind from a security standpoint.

9 years ago

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Verified Customer

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Gaye Shephard Roanoke, VA

My mother purchased a security system from Protect America and suggested that I get it. I work for a police department so I felt it would be necessary thing to have so I purchased a system as well. I've been very happy with it so far. The company has gone out of their way to help. 10/10.

9 years ago

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Verified Customer

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James Bonga Salida, CO

I knew about Protect America back east but now I live in Colorado. I got Protect America basically to protect the house because you knever know when you are going to need it, especially when you go to sleep at night. Often times, when I come down the steps, the thing goes off because I forgot to turn it off upstairs, but besides that, it's great!

9 years ago

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Verified Customer

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Maurice Knauer Felton, PA

We live out in the country and a lot of houses were being broken into and I used to work night shifts. We decided to get a security system to protect the family and our home. After researching different progam systems, I found Protect America. We purchased the smoke and burglar services. So far we haven't had any problems. They've made replacements to the system with no charge.

9 years ago

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Katie Fried

Brinks is hands down the worst company I've ever worked with. We use security cameras in our gymnastics gym to ensure the kids and coaches are safe, and they worked perfectly with Cox. As soon as Brinks took over we started having issues. I've now had 3 separate appointments with techs that tell me "I don't know how to fix this", don't have their own equipment (one tech used my personal laptop for over 6 hours during my workday AND didn't have a necessary HDMI cord), and have been without service for close to a month. I've spent more time on the phone with customer service than I can say, and not one person has apologized, been empathetic, or shown any concern. They refuse to prioritize getting us a new appointment, and I've had to wait weeks in between techs coming out. This has become a liability for my business and they refuse to even transfer me so I can speak with a supervisor. Please, please - save yourself the headache!

3 months ago

Reply from Brinks Home Security

Hello Katie. Thank you for taking the time to leave a review. We are sorry to hear about your experience with the transition from Cox. If you are needing additional assistance with an appointment, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.

Nov. 20th, 2025

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Linda Graef

The fact that they only have 3 day warranty’s and they’re cameras in the back was very blurry we called called tryed to cancel several times … unfortunately they will not let you outta the contract… Guess we will have to Go to Court … I have a lady friend who’s in her 70’s these peoples have no compassion… when you have an emergency they call your phone doesn’t come through the security system in the house .. she’s a fall risk …we need better service… these people are a joke .. be careful people!!!! They only give you 3 days .. but online they say 30 days … very bad experience they don’t care about their customers… we want out of the contract… 3200.. plus Whst a joke … cameras are very blurry .. .. no visual… please someone contact me if you know how this lady can get outta her contract … she’s in her 70’s not in good health… people take advantage of elderly people all the time .. it’s sad … my email srwd12345@aol.com 757-269-1396…

3 months ago

Reply from Brinks Home Security

Hello Linda, thank you for your feedback regarding your experience. We have located your account and will be reaching out to you with two business days. -Paul H.

Nov. 11th, 2025

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lscummings

Brink Home Services is #1 There prices, representatives, professionalism & promotions Rocks' 🎸I would wouldn't go with any other Home Security, ever! Brink got me locked🔐 in. Thanks Brink Home Security for keeping me safe and secured.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Iscummings. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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Eric Luke

The Home Security Representative was very helpful. I do not think it would have needed to get to the point that they needed to step in if Brinks would make sure the technical assistant folks are checking any and all issues when they are called on and Brink's Texting assistant absolutely SUCKS. It seems to be driven by automated questions and after 5 minutes, I quit using it as I had not even texted with a real person yet.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Eric. Your feedback is valuable. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Marsha Goldwater

Akera, Brinks customer service rep, was utterly amazing today. We worked on installing 2 replacement sensors. There were a number of challenges, but she patiently, persistently handled them all. She was professional and kind.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Marsha. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Joanna Lang

I called customer service for a variety of items to take care of. Kymanie Walker was outstanding and so patient. Most folks in the U.S. are a bit apprehensive about dealing with overseas customer service. However, Kymanie Walker was outstanding in assisting me with all my questions and everything was addressed. Again, OUTSTANDING!

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Joanna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jackson Landrum

This account belonged to my dad who passed away on November 2, 2024. He would have been 96 on his birthday in April 2025. I live approximately 50 miles from him but always had peace of mind that he was being taken care of by Brinks Home Security. When he passed, it was so easy to work with him to keep the security intact.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jackson. We are pleased to hear about your positive experience with our service! We send our condolences to you and your family. We are happy to know that you had the peace of mind that always hope to provide. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Linda Fountain

The young man that I spoke with advised the door sensor needed to be replaced. I am thankful that he figured out the problem because the new battery didn't resolve the issue. There's a gap in between the magnet and door sensor.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Cynthia Arbuckle

Brinks Alarm system is the best a little pricey, but still the best, I had Monitronics, before it became Brinks, been with you for 10 yrs , Ladies that I had spoken to and helped me they are the best. Thank you for your help Have a good day, bless you all for working so hard to keep us all safe

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Ashley Meadows

I couldn't be more pleased with the service provided by the Agent! From the initial consultation to the final setup, they were professional, knowledgeable, and incredibly responsive. They took the time to explain all my options clearly and made sure the alarm system was tailored to my needs. Thanks to their help. Highly recommended!

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ashley. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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DEB MELLEN

We appreciated the patience of the agent we spoke with. She answered all our questions. Because she spoke fast, we asked her to speak a little slower so that it was clearer for us, for which she did. She was very professional.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Deb. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Deb Rosenthal

Amazing customer service. I started with a Virtual Assistant, whom I actually thought was a real person at first! She was great. When she could not resolve my issue, I got connected to a real person who was incredible! She was very thorough and so kind. She kept me calm. Finally, my issues were resolved! She deserves a raise!

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Deb. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Valerie Rose-Piver

Very meaningful call. Jessica made sure every part of the brinks Security was working properly. She is ver efficient. Jessica took me step by step through the home app and how to change The Rules. I really appreciate her time and expertise, as well as her happy personality and professionalism.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Valerie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Stephen Cercone

Outstanding. After terrible (really terrible) customer service three years ago when Brinks could not install our system correctly and never fix it, “Alex” in Texas was fabulous. Thank you Brinks/Alarm.com for finally coming through. She is a great representative of your organization.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Stephen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Aaron Hursey

My Brinks Customer Service Rep was excellent. I made a request to add a 2nd Door-Bell to my home. We were on the phone for 27 Minute 39 Seconds. He did a great job and only put me on hold a couple short times to help meet my request. I would want him to assist me in the future. Excellent Customer Service.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Aaron. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Melissa K

I received an email offering to lock in my monthly rate at $30.18 (rate was $42) by renewing a 36 month contract. I accepted the offer but my next bill was still $42. I called to find out why and was told the $30.18 was before taxes and fees. No where did it say the $30 was the base rate plus taxes or I would have stayed month to month. I spoke with a rep who was very helpful and able to get my rate down to $33 per month for 40 months, but still, Brinks falsely advertised a promotional rate so that's why I am giving them three stars. The customer service rep was excellent, but I shouldn't have had to call her at all, my new bill should have just been $30.18.

7 months ago

Reply from Brinks Home Security

Hello Melissa. Thank you for taking the time to provide your feedback regarding your recent offer. Rest assured, we’d like to help address your concerns and review this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you.

Jul. 10th, 2025

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Verified Customer

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Valerie Wells

My overall experience with Brinks Home Security has been Simply Magnificent. I have never experienced any problems or issues with my home security system & for that reason alone I give this company a 5 Star rating.

5 years ago

Reply from Brinks Home Security

Valerie, your feedback is appreciated. Thank you for letting us know that you are satisfied with our services and if there is anything , please don't hesitate to reach out. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Tim Long

I was told by a representative I could receive a monthly statement in the mail. Last week I received my credit card statement in the mail and, I see Protect America billed my credit card. I called and spoke with a representative about the charge and, I explained that I was promised a statement by mail. The representative told me he would go back and listen to the recording of my conversation to make a determination regarding my statement. So far, I have not heard back nor do I expect to hear anything. I am very disappointed about this issue.

5 years ago

Reply from Brinks Home Security

Hi Tim, We’re happy to look into and answer any questions you have about your statement. Please respond via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

May. 8th, 2020

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Verified Customer

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Farris Chandler, AZ

Customer service has been very nice and pleasant. The man who talked my daughter through putting it up, she didn't have a problem. She hooked it up, took a minute, but she got it all functioning quite well.

5 years ago

Reply from Brinks Home Security

Hi Farris, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Thomas Union City, GA

I love being able to see what's going on from my phone and also being able to monitor stuff from the internet from my smartphone. When I called they were able to answer my questions. We had some connectivity issues atfirst but they kept coming back to fix it.

5 years ago

Reply from Brinks Home Security

Hi Thomas, We’re happy to hear you're enjoying your equipment. Please let us know if we can help answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Garcia Tucson, AZ

The service, you guys know how to explain everything and if you don't know anything about the system itself, you put one hundred percent effort in order for the custolmer to understand the issue and work it out at the end of the day.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review! We appreciate your feedback. Please let us know if we can help answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Meads Eagle Mountain, UT

Very responsive very polite and they seem to be genuinely happy to serve you. I was able to get their home security equipment without paying upfront. The camera they gave me records all the images upside down.. .So I don't like that.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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John G

Not enough information prior to purchase. They didn't spec out my needs. Instead of asking good questions to determine what types of components would be the best fit for our home, they sold me a generic system which doesn't fit. We are still trying to figure out what gets returned and what gets replaced. Also the camera they sold me for an outrageous price is worthless. It's night vision is terrible. Overall they are way overpriced.

5 years ago

Reply from Brinks Home Security

Hi John, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

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Verified Customer

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Muhammad

I feel secure. It is one of the top rated security companies out there and it is highly reliable. Customer service is excellent, the employee assisting me was very helpful and on point with all the instructions.

5 years ago

Reply from Brinks Home Security

Hi Muhammad, Thank you for taking the time to leave us a review. We're happy to hear about your positive experience. Please reach back out to us if you need further assistance.

Mar. 16th, 2020

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Verified Customer

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Valerie Four Oaks, NC

Exactly what I need to protect what I needed. Everything I needed was put up and they did whatever I needed them to do. There are some problems getting with them getting back to you.

5 years ago

Reply from Brinks Home Security

Hi Valerie, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Dianalaura Las Vegas, NV

Protect America is the best one we found and the prices are good. They have great customer service and answer everything, all my questions. I found install to be pretty easy. It was great.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Clay Orlando, FL

Protect America is easy to work with and it was easy to install and is a competitive price. There is great follow up but I am still waiting for some yard signs and that is the only problem that we've had so far.

5 years ago

Reply from Brinks Home Security

Hi Clay, Thank you for the review! We're happy to hear about your positive experience. To answer any questions you might have about Protect America's yard signs, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 16th, 2020

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Verified Customer

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Sharon San Diego, CA

I like the simplicity of the interface. My mom has it in her house and it is comfortable with it and when I moved away, I had attempted break ins so I got it too. It works great. They are always responsive and efficient.

5 years ago

Reply from Brinks Home Security

Hi Sharon, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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D Kings Mountain, NC

They need to upgrade their panel box so you are able to hear in your house but the doorbell camera is fine. Customer service always answers and takes care of you right at the moment.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. To better assist you with any questions you have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Derrick Wilmington, DE

They have a lot of promotions going on with the different equipment, including my window and everything works great and I like being able to see what is going on with my home. The service is pretty good.

5 years ago

Reply from Brinks Home Security

Hi Derrick, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Gary Manteca, CA

Keep doing what you're doing. The people are friendly and I get assistance when I need it. They're equal to everybody. It is overall better than ADT. I have recommended them to other people.

5 years ago

Reply from Brinks Home Security

Hi Gary, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Dennis Dangerfield

Live people answer the phone when you call. And they call back when promised. Also nice to have a person from the U.S. answer the phone. They are also knowledgeable & helpful.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Michael K Morgan

Because I had to install. The system myself I could afford a higher quality Equipment for less money, and I understand the system a lot better. Then having someone else come in and install it.

6 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Richard Philadelphia, PA

I like that I don't need a computer or a smartphone to have it and it keeps the burglars away. It is a little hard to get used to. They are very prompt with their updates and when they schedule an appointment, they seem to stick with it to the hour.

6 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Jamiliah Upper Marlboro, MD

The customer service was super nice and everyone was super helpful. They were very accommodating and gave me a lot of callbacks. I didn't like having to do everything myself but it was nice to be walked through it and it is convenient.

6 years ago

Reply from Brinks Home Security

Hi Jamiliah, Thanks for the positive feedback. We’re happy to hear our team of installation experts was able to help you with setting up your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Roger Canton, OH

Little less worrying on stuff and peace of mind is nice. I think the motion detectors are a little too sensitive because once in a while it will pick up animals and I was told it was not supposed to. They are pretty helpful whenever I call them.

6 years ago

Reply from Brinks Home Security

Hi Roger, Thank you for the review! To provide you with assistance regarding the sensitivity of your motion detectors, please send us a “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Feb. 3rd, 2020

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Verified Customer

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Joshua Harvard, NE

Protect America is easy to work with and explain how everything works. They walked me through every step and were very patient and so set up was extremely easy. The panel is gorgeous and easy to use.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Stanley Sacramento, CA

Protect America is one of the best, if not the best, which is a comfort. It is not too expensive and they walk you step by step through the process of how to get everything installed. The person I work with in customer service, Veronica, is very patient and understanding and I have not been an easy customer so I appreciate that.

6 years ago

Reply from Brinks Home Security

Hi Stanley, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 4th, 2020

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Verified Customer

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Carlton Hammond, IN

The touch screen control panel is really neat and cameras that I have are very good quality as far as picture. Protect America is very professional, very accommodating and explain things well - especially with installation. We like the price.

6 years ago

Reply from Brinks Home Security

Hi Carlton, Thanks for the feedback. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Derek Landis, NC

Very professional and efficient. The doorbell sends texts too much and the motion doesn't actually record what's causing the motion. I think they should enhance the functionality of the doorbell. I do like that Protect America is willing to lock in my rate for the lifetime of my contract.

6 years ago

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Verified Customer

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John North Port, FL

This was the best home security company I found anywhere. It would have been nice if they could have come and installed the monitors but I got it done. I just wish they made the the monitors a little bit easier to attach to the window indoors they seem to fall off relatively easy.

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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Bruce Tucson, AZ

I got it because I could put it in myself and the price was reasonable. They were very helpful with me setting up the system. I know I'm supposed to go through a check with them monthly but I haven't been doing that. The system works very well. It was easy to install and it works as it was supposed to.

6 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the review! We’re happy to hear your system is working for you. Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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Imri Allentown, PA

It was the right company for me. Excellent service, everything I need to know, they answered and were very helpful. Security is easy to use and it works fine. I feel peace of mind.

6 years ago

Reply from Brinks Home Security

Hi Imri, Thank you for the positive review! We’re happy to hear you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Marguerite Oak Ridge, NJ

It's easy to set when you're leaving the house. They are very good at making sure you follow up but they continually call. I was having construction on the house and couldn't get the system up and running and they called me and my husband at least 2-3 times a week for over a month.

6 years ago

Reply from Brinks Home Security

Hi Marguerite, Thank you for the review! We’re happy to hear our Care team was able to help you with your system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Ralpheal Panama City, FL

They were able to answer all my questions and walk me through to make sure everything was working properly. The equipment doesn't seem to be the best but it works for what I need.

6 years ago

Reply from Brinks Home Security

Hi Ralpheal, Thank you for the review! We’re happy our Care team was able to help you with your equipment. Please let us know if we can provide you with further assistance!

Dec. 4th, 2019

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