Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Linda Ralston Salt Lake City, UT

I just wanted to be safe and my home and protect it when I was not here. I think that they're very responsive to helping you if you have any problems you can call them and I think that's an important issue with being able to call them at any moment. I recommend it to anyone, you don't have to be a technology wizard to be able to do it.

8 years ago

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Verified Customer

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Wilson/ Barbara Vinson Murfreesboro, NC

The guys at Protect America are 100% - no problem with them, I call them up and whoever I talk to if I have a problem they get it's straight right away. The only thing I can say is anybody that go with them should be a 100% satisfied with them because they don't give you no bull and run around, they straight upfront with you.

8 years ago

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Verified Customer

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Sherrie and Steven Humbertson Winchester, VA

They've always been really great about if we wanted to add anything else on, they've always been very helpful and whenever we add something on they make it happen very quickly and we never had an issue at all with them. Overall, they've been pretty easy to work with and we're pretty satisfied.

8 years ago

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Verified Customer

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Richard Sawyer Yucaipa, CA

The product is excellent. it has sensor, motion sensor and then the one are window sensor, the maintenance was fine, the control board help wireless..it didn't require a phone line that's why I got it. I feel good about the service too.

8 years ago

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Verified Customer

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Joe Ammons Quitman, TX

we needed an alarm system to begin with and the Protect America system was already there and we negotiated a price with them that we could live with and it's been a good service for us. The service is very well, they've been very good to us. It's been very easy, very simple and it's been very efficient. They've been very good about notifying us whenever there was an alarm and handling it in a professional manner

8 years ago

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Verified Customer

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Scott Martin Mt Airy, NC

I work out of town a lot and just wanted it for my family. I'm satisfied cause it was easy to install and everything I'm satisfied with it. I wanna upgrade with them you know I got a few things I wanna add on it but other than that yeah everything is fine with me

8 years ago

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Verified Customer

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Sal Cassaro Westfield, NJ

Somebody broke in and robbed our house - that's why we decided to purchase Protect America. They're very helpful anytime you have a problem, just call them up and they'd take care of it. I'm A hundred percent satisfied with the service.

8 years ago

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Verified Customer

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Malynda Clanton Bay City, TX

My wife signed us up, but I have been pleased with it. It is nice to have our home protected. There was a break-in, but the system notified us that someone had broken in, and law-enforcement also contacted us. IT worked great.

8 years ago

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Verified Customer

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Donald & Mary Teseniar Forest City, NC

We have been looking for a home security system for a long time. We saw a commercial for Protect America and they just made sense so we called them. it is a good deal and it is easy to use. Customer service is easy to deal with too.

8 years ago

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Verified Customer

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Richard & Lillian Isonhood Allenhurst, GA

We just bought a house and want to make sure that it is protected. I have had the system for a while and i've been extremely satisfied with the service and with the company. I give them a 10 and would recommend them to anyone.

8 years ago

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Verified Customer

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Janice Harris Danville, VA

My mother and brother both have this service and recommended it to me because I was living out of state and my home was vacant. So far I've been very pleased with the service. I have had zero problems and I have already recommended them to several people. I would give them a 10/10.

8 years ago

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Verified Customer

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Brian Kelley Selbyville, DE

There have been a lot of break-ins in my neighborhood lately, so I did some research online and came across Protect America. My experience with the company has been great so far, from talking to customer service to setting up the system. I would give them 10 stars out of 10.

8 years ago

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Verified Customer

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Fountain of Deliverance Lumberton, NC

We've been broken into a couple of times, so we decided to get Protect America after my daughter referred us. I've been very satisfied with the service. I give them a 10 because they answer my questions when I call and get back to me when I need them to.

8 years ago

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Verified Customer

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Ryan Mcleod Knoxville, TN

The customer service has been great. Whenever we have had any issue with anything in the equipment, they're prompt, and they guide you through it. I've never had an issue with not fixing something. If something needed to be sent to me, it usually arrived in a day or so. We have loved our home security system from Protect America!

8 years ago

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Verified Customer

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Wendy & Billy Ruston, LA

We decided to get a home security system to make sure that we were protected - especially when we were away from our home. Our research online told us to go with Protect America. When I called the sales people, the person I talked to was a very pleasant young man who answered all of my questions and went above and beyond. He was probably the main reason why we chose to go with Protect America.

8 years ago

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Verified Customer

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Ted Texas

I purchased the full home coverage and fire alarms after finding Protect America online. Sometimes we leave out of the country, so we wanted some peace of mind about our home wile we were gone. We've been very satisfied with the level of service we have received.

8 years ago

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Verified Customer

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Frederick Hormes Deltona, FL

I am a long term customer of Protect America, and I will stay with them as long as they're in business. The people whom I have talked to have been very helpful. Everything was easy to install and gives me peace of mind from a security standpoint.

8 years ago

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Verified Customer

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Gaye Shephard Roanoke, VA

My mother purchased a security system from Protect America and suggested that I get it. I work for a police department so I felt it would be necessary thing to have so I purchased a system as well. I've been very happy with it so far. The company has gone out of their way to help. 10/10.

8 years ago

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Verified Customer

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James Bonga Salida, CO

I knew about Protect America back east but now I live in Colorado. I got Protect America basically to protect the house because you knever know when you are going to need it, especially when you go to sleep at night. Often times, when I come down the steps, the thing goes off because I forgot to turn it off upstairs, but besides that, it's great!

8 years ago

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Verified Customer

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Maurice Knauer Felton, PA

We live out in the country and a lot of houses were being broken into and I used to work night shifts. We decided to get a security system to protect the family and our home. After researching different progam systems, I found Protect America. We purchased the smoke and burglar services. So far we haven't had any problems. They've made replacements to the system with no charge.

8 years ago

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Sherry Williams

Both ladies assisting me were very helpful, mannerly, friendly, and professional. They listened carefully and even offered condolences on the passing of my fiancé. They were able to answer every question I had.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sherry. We are pleased to hear about your positive experience with our team! We would like to send our condolences for your loss. We're committed to doing everything possible to ensure your satisfaction. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Mason Honeycutt

When my system was changed to WiFi, the sensors on my doors weren’t changed. I have set my alarm for several years, bypassing the sensors on my doors. This caused me to decide to cancel my service with brinks. After talking to the service representative, she convinced me to get the door sensors updated, at a reduced price, and to continue my brinks service.

4 months ago

Reply from Brinks Home Security

Hello Mason, thank you for your feedback regarding your experience. We are glad to hear that you we were able to assist you with a reduced offer to update your alarm system. For additional assistance, please call us at 800-447-9239 or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 29th, 2025

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Rick Oppenheim

I had questions about my contract and rate and CSR/Acct Mgr Shawn was not only knowledgeable and helpful, he was able to get me a "loyalty" reduction my rate. Outstanding service!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rick. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Sarah Willis

Awesome customer service! I had various issues to resolve during my call. As I've been putting off calling for too long. The agent was so patient, helpful and all around great the whole time.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sarah. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Tia Clark

My issue was resolved by unplugging my alarm. Unfortunately, I had to be transferred to a second person before I was instructed to unplug the alarm. Additionally, the person who made the transfer didn't tell his colleague the reason for the transfer. Therefore, I had to repeat everything I told the first person, which extended the length of the call while my alarm was loudly blaring. Had the second person I spoke with not been so pleasant, I would have rated this experience 2 stars.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Tia. We appreciate your feedback about the transfer experience. If there is anything we can help with, please reach out and we will be happy to assist.

Jul. 23rd, 2025

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Cynthia Archer

Excellent Customer Service over the phone the Tech that I spoke to very early this morning was Amazing. And I had an opportunity to speak with Miss Jasmine Excellent Representative as well ,

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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C Walton

I sincerely enjoy the speed of talking to a live person, quality customer service, and resolve. Trevor and Ramon were great in answering my questions and providing me with the best home security solutions.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, C. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Donald Hales

My customer service rep was awesome. She quickly identified the issue I was facing, quickly made suggestions, which in fact immediately rectified the situation. I was very pleased.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Donald. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Warren Carlton

The CSR I spoke with was very pleasant to speak with and she assisted me with my task and she tried to keep me as a customer. But, the company that we have switched to gave us a better rate that Brinks Home Security could not beat.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Warren. We are pleased to hear about your positive experience with our team! We are sad to hear you leave us though. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Scot Haskell

I had a great talk with the technician he walked me through a process of the alarm and set up an appointment for a technician to service my alarm system.a credit to the company.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Scot. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Cjay Benson

Daniela the associate that helped me was outstanding when helping me with my issue. She had solutions and immediately took actions. I’m grateful and happy with the service I was given.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cjay. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Verified Customer

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Valerie Wells

My overall experience with Brinks Home Security has been Simply Magnificent. I have never experienced any problems or issues with my home security system & for that reason alone I give this company a 5 Star rating.

5 years ago

Reply from Brinks Home Security

Valerie, your feedback is appreciated. Thank you for letting us know that you are satisfied with our services and if there is anything , please don't hesitate to reach out. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Tim Long

I was told by a representative I could receive a monthly statement in the mail. Last week I received my credit card statement in the mail and, I see Protect America billed my credit card. I called and spoke with a representative about the charge and, I explained that I was promised a statement by mail. The representative told me he would go back and listen to the recording of my conversation to make a determination regarding my statement. So far, I have not heard back nor do I expect to hear anything. I am very disappointed about this issue.

5 years ago

Reply from Brinks Home Security

Hi Tim, We’re happy to look into and answer any questions you have about your statement. Please respond via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

May. 8th, 2020

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Verified Customer

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Farris Chandler, AZ

Customer service has been very nice and pleasant. The man who talked my daughter through putting it up, she didn't have a problem. She hooked it up, took a minute, but she got it all functioning quite well.

5 years ago

Reply from Brinks Home Security

Hi Farris, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Thomas Union City, GA

I love being able to see what's going on from my phone and also being able to monitor stuff from the internet from my smartphone. When I called they were able to answer my questions. We had some connectivity issues atfirst but they kept coming back to fix it.

5 years ago

Reply from Brinks Home Security

Hi Thomas, We’re happy to hear you're enjoying your equipment. Please let us know if we can help answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Garcia Tucson, AZ

The service, you guys know how to explain everything and if you don't know anything about the system itself, you put one hundred percent effort in order for the custolmer to understand the issue and work it out at the end of the day.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review! We appreciate your feedback. Please let us know if we can help answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Meads Eagle Mountain, UT

Very responsive very polite and they seem to be genuinely happy to serve you. I was able to get their home security equipment without paying upfront. The camera they gave me records all the images upside down.. .So I don't like that.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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John G

Not enough information prior to purchase. They didn't spec out my needs. Instead of asking good questions to determine what types of components would be the best fit for our home, they sold me a generic system which doesn't fit. We are still trying to figure out what gets returned and what gets replaced. Also the camera they sold me for an outrageous price is worthless. It's night vision is terrible. Overall they are way overpriced.

5 years ago

Reply from Brinks Home Security

Hi John, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

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Verified Customer

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Dianalaura Las Vegas, NV

Protect America is the best one we found and the prices are good. They have great customer service and answer everything, all my questions. I found install to be pretty easy. It was great.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Muhammad

I feel secure. It is one of the top rated security companies out there and it is highly reliable. Customer service is excellent, the employee assisting me was very helpful and on point with all the instructions.

5 years ago

Reply from Brinks Home Security

Hi Muhammad, Thank you for taking the time to leave us a review. We're happy to hear about your positive experience. Please reach back out to us if you need further assistance.

Mar. 16th, 2020

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Verified Customer

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Clay Orlando, FL

Protect America is easy to work with and it was easy to install and is a competitive price. There is great follow up but I am still waiting for some yard signs and that is the only problem that we've had so far.

5 years ago

Reply from Brinks Home Security

Hi Clay, Thank you for the review! We're happy to hear about your positive experience. To answer any questions you might have about Protect America's yard signs, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 16th, 2020

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Verified Customer

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Valerie Four Oaks, NC

Exactly what I need to protect what I needed. Everything I needed was put up and they did whatever I needed them to do. There are some problems getting with them getting back to you.

5 years ago

Reply from Brinks Home Security

Hi Valerie, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Sharon San Diego, CA

I like the simplicity of the interface. My mom has it in her house and it is comfortable with it and when I moved away, I had attempted break ins so I got it too. It works great. They are always responsive and efficient.

5 years ago

Reply from Brinks Home Security

Hi Sharon, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Derrick Wilmington, DE

They have a lot of promotions going on with the different equipment, including my window and everything works great and I like being able to see what is going on with my home. The service is pretty good.

5 years ago

Reply from Brinks Home Security

Hi Derrick, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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D Kings Mountain, NC

They need to upgrade their panel box so you are able to hear in your house but the doorbell camera is fine. Customer service always answers and takes care of you right at the moment.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. To better assist you with any questions you have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Gary Manteca, CA

Keep doing what you're doing. The people are friendly and I get assistance when I need it. They're equal to everybody. It is overall better than ADT. I have recommended them to other people.

5 years ago

Reply from Brinks Home Security

Hi Gary, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Dennis Dangerfield

Live people answer the phone when you call. And they call back when promised. Also nice to have a person from the U.S. answer the phone. They are also knowledgeable & helpful.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Michael K Morgan

Because I had to install. The system myself I could afford a higher quality Equipment for less money, and I understand the system a lot better. Then having someone else come in and install it.

5 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Jamiliah Upper Marlboro, MD

The customer service was super nice and everyone was super helpful. They were very accommodating and gave me a lot of callbacks. I didn't like having to do everything myself but it was nice to be walked through it and it is convenient.

5 years ago

Reply from Brinks Home Security

Hi Jamiliah, Thanks for the positive feedback. We’re happy to hear our team of installation experts was able to help you with setting up your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Richard Philadelphia, PA

I like that I don't need a computer or a smartphone to have it and it keeps the burglars away. It is a little hard to get used to. They are very prompt with their updates and when they schedule an appointment, they seem to stick with it to the hour.

5 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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