Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Tyna Baldwin Park, CA

The reason I opened an account with them is because they offered me video. But they were not able to set up a camera and I've tried to call back twice and set it up, but the support is not helping. The phone calls are really hectic, I think the live chat is easier than the phone call when it comes to having a problem with the alarm. The best thing that I like is I am able to use the app when I am at work and I can do the live chat as well.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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George Rancho Cucamonga, CA

Before I had Protect America, I had a security system that I wasn't really happy with. But with Protect America, I can operate the system easily. It works perfectly and I have no problems with it. The best thing it provides is easy access to turn the system on and off.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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R. Fullerton, CA

We wanted something a little more automated and kind of tech savvy if you will, so that was why we we went with them. Protect America has been responsive when we needed them to be. We haven't really needed them much, but they've done a good job for us. We've had a good experience and the system works.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Brandon McCordsville, IN

I don't have any cameras that are suitable for the price range I want. It doesn't have full functionality. They should have full app features working correctly. If you hit 'away' from the home, it doesn't do away. You have to actually check off the settings and then click away. 'Away' and 'to arm home' are both the same button. I do like their price though.

7 years ago

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Verified Customer

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Lynn Fayetteville, NY

I've had absolutely no issues with the equipment and I was able to do the install just look for guidance over the phone which made it very easy. The customer service has been spectacular from set up through anytime I call them or they called me because I turned the alarm off they've been very responsive and very helpful.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ian Howard Beach, NY

It could use some minor improvements terms of the asthetics and how it fits the surrounding area in the house. It could be a bit cumbersome. I'm using the color touchscreen. I feel like it could be a bit more ergonomic and slimmer but that's pretty minor. Everything else seems fine.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Winston-Salem, NC

You have to know what you're doing when you put it together yourself. It can be kind of challenging sometimes. I like it. It's easy to engage your security. It's easy to turn it on. It's easy to engage it when the door is open. I'm satisfied with it.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Marv1959 Oxford, PA

The customer service is very thorough. I have had on an occasion or two where I've had trouble getting connected to the right person. But once I did get connected, they gave me all the help I needed. They're probably the best I've ever had any experience with but this is only the second security system I've ever worked with and the other one was thirty years ago. I use it when I'm away from the home and I haven't had any false alarms.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Greta Mobile, AL

I've only had to deal with them doing the set up process. They had to stay on the phone with me to make sure everything was set up correctly. I get email responses every time I set my alarm always on or armed or disarmed. I very seldom I don't have to contact them at all but I'm satisfied with how they monitor my home.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Matthew Beatty

Every time I call in they have been right there right away. I haven't had an issue that wasn't perfectly resolved. I never have any issues with the equipment, it's good quality. I recently had a chance to go with another company and I called them to have them come out and re-negotiate my contract and extended it.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Emilia Maldonado

Your calls are answered promptly and if you need assistance they have an online chat where they respond quickly as well. It's easy to install, you can do it yourself and it takes the hassle out of having to schedule someone to come do it for you. Whenever I have issues they are very quick to respond and are very helpful.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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BERNARD BUSH Augusta, GA

Everything was great from the start. I contacted your office and agent was very nice and helpful. My order went well, and I decided to make a second order. Products came in a few days and techs had me up and running in no time. Thanks and for the follow up.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Jon Clayton, NC

Excellent support on the phone for ordering and installing. I liked to do-it-yourself approach and the expandable nature of the system. I did not like the robo calls from Best. That was very irritating and intrusive. I do not hold that against Protect America

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Rochelle Josey

They spent a lot of time explaining everything, and then they called me back on several occasions. They called me every single day to try getting everything set up as soon as possible. Only one time did they not answer and there was an immediate call back. They follow through and the equipment is working.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ron Dubois Austin, TX

The delivery of the equipment was very quick. With a couple of phone calls, I was able to resolve all issues and have everything up and running the way it's supposed to. It's all wireless, so it's easy to install and maintain.

7 years ago

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Verified Customer

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Waros John Hellertown, PA

The number one reason we went with this company is because of the cost. They're equipment is wireless, easy to install, and more economical than other companies that I've had before. Their customer service is very easy to work with. I've never felt pressured, and they've always filled my needs. They've always answered my questions professionally.

7 years ago

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Verified Customer

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Anonymously Columbus, OH

Protect America has the best reviews, and lower prices than other companies. The customer service person that I dealt with is very knowledgeable and extremely helpful when I was setting up the equipment and buying the security system package. Their customer service has been around to give me any support. They're very quick to respond.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymously

After considering multiple options, I went with Protect America because of their combination of great technology and pricing. All of their agents have been very informative and pleasant to deal with. I've only had one time when a customer service representative accidentally gave me misinformation, and it caused me to order an unnecessary piece of equipment. Their mobile apps could use some improvement, and they're not very user friendly. Aside from all that, it does provide the information I need.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Vanpembrook Craig Iron Mountain, MI

So far I have had no problems with their equipment, and they did a great job on the installation and set up of my security system. Everything's working great, and customer support is very thorough and their process of set up is very easy.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Lonny Jepson Lehi, UT

The plug and play feature is really convenient. The equipment seems durable and easy to understand. They were really professional, making sure I understood every aspect of the product. I just had a really good experience in dealing with them.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Jennifer Thompson Atlanta, GA

I haven't had it that long, but they've reached out several times to make sure things have been covered. They sent me a certificate so I could send it to my home insurance. The camera is good, but I don't really care for the window and door sensors. I have trouble with them coming loose. I'm also having a trouble figuring out how to mount the main panel to the wall.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Crystal Carruthers

They were very attentive to every single question I had. The gentleman I spoke with spent plenty of time answering my questions and was very thorough. They were extremely patient and walked me through the installation. Overall, it's a good value, but the Velcro seems a little loose and some equipment seems a little bit cheaper.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Scott Bloom West Hills, CA

It was a very easy setup, it was all done on the telephone and I didn't have to wait for somebody to come out and give up precious time. They were very thorough and customer oriented. There are follow-up emails and a test period and they check-up with you.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Patrick Joyce Crossville, TN

My Protect America equipment is working very well, and it's always been the best company around. Each and every time I've had a problem or a certain question, they help you through it. A young lady was excited to walk me through problems with ease and made me feel relaxed especially since I'm a senior citizen.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Elizabeth Hodgkins Post Falls, ID

When I researched this company, the information I found suggested that it was a good company that had great value. In my own experience, this company provided excellent service, because of the quality of the equipment. I would be perfectly happy to recommend Protect America to a friend or family member.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ben Phillips Lexington, IN

Protect America is cheap, simple, and easy to use. You can easily hook it up to conveniently access it through your smartphone. Their customer service team is good at talking at the customer's level to make our experience as easy as possible.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Andrea Minor East Liverpool, OH

The camera on my system sometimes goes back and forth from gray to color, and I'm not really sure why. Their customer service has been very accommodating and they've answered any questions that I've had. They even called to make sure everything was delivered on time, and walked me through the installation.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Larry Jones Antioch, TN

This company's equipment is easy to install, and efficient. After doing an internet search, I found that this company is one of the largest security companies. The customer support is very attentive, and they call you whenever there are questions or issues.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Connie Mcginnis Loftin Maple Heights, OH

This company was referred to me, and I've been impressed with how knowledgeable and patient their customer support has been when they help. The system is easy to install, but I'd like to have information about the different features. They only gave me very basic information, but I'd like to know more in depth about the master code. I also haven't heard about how to change my user password, but the customer service has kept me waiting for quite a long time.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Joseph Mcandrew Oceanside, CA

This security system has the best value for your home. Their installation was straightforward, and easy. I haven't had any issues since installation. Their customer service has been there for any calls, issues, or questions that I had. I'm very happy with the service.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Denny Burlin Scottsdale, AZ

We got it for our second home since we needed security and we liked that we could use an app to manage it. When I called them originally, they were horrible. After I called them and got to someone, they never called me back. I even left some 3 or 4 voice messages and never got a response, I was really pissed off. When I tried to get the installation people to come something similar happened. I never got a callback, and that was even after I had paid! I also feel like I'm paying a lot more than what they offered me in value. Maybe it's because I have more equipment or something, but I don't think that's good. The equipment is very good though. It does what it's supposed to do.

8 years ago

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Verified Customer

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Vilka Paes Rialto, CA

So far I've been secure. It has all these good features, and I know that even if my door is opened a little bit, I'll know. The equipment itself is very easy to handle, all I have to do is push the button to get someone out here. They told me exactly what to do and everything. The price is also very reasonable.

8 years ago

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Verified Customer

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Karen Dodds Wichita, KS

They have always answered any problems that I have had. I had a problem on an occasion and they were here on the spot helping me out. I think the equipment is ok, I just don't understand all of it to be honest. I think that something in there is supposed to tell me if there's anyone around but I'm not sure.

8 years ago

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Verified Customer

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Danille Young Farmington, NM

We switched from a different security company because they were cheaper. We are having some trouble with the equipment right now. It doesn't tell you when a piece expires or something so right now we're trying to get in touch with Moni so we can replace that part. Customer service is really good though. They've really tried to help us, but sometimes there are not enough representatives in the company or in the area to supply us. If there's a problem, sometimes we have no way to get a hold of people that can help us fix it within a certain time frame.

8 years ago

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Verified Customer

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Koury Jerry Nottingham, MD

I haven't had any problems with them. Even when I called to figure something out about my bill, they managed to do something to fix the problem right away. Their equipment is working very well, and we even have the monitoring thing, so we don't miss anything.

8 years ago

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Verified Customer

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Cornelis Schouten

The salesman that came to our house convinced us to get the system. They have been excellent in customer service. I'm not too crazy about the equipment itself, the voice thing that comes is a bit too soft and sort of a mumble. It's hard to understand it.

8 years ago

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Verified Customer

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Mary Hunter Hutto, TX

My children have it in their house and were very happy with it, so I decided to go with the same thing. They have been very attentive and I haven't had any problems. I can call them or anything and they get everything done. The system seems to be very up to date. I also feel good about the price.

8 years ago

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Verified Customer

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Della Flatt Fayetteville, OH

They have answered any of my questions. Whenever I have a problem, they will come out and take care of me right away. They are very pleasant people to work with. The equipment seems to be doing its job, that's all that matters to me.

8 years ago

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Verified Customer

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John Tewksbury, MA

Unfortunately, we've had a number of times when the alarm was accidentally triggered, and they responded very quickly. Fortunately, it wasn't anything serious, but they did respond. They were just very helpful and patient in walking me through everything. I really don't have any comparisons to make, but I believe they're very competitive. What I really liked is that I could install the system myself. That's the main reason I purchased it in the first place.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tyler Orangevale, CA'

I decided to go with Protect America because their good ratings online, and so far, we've had great customer service they're always helpful, and I've never had an issue with them. On top of that, their equipment is excellent, so it's really been worth my money.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Corinne Enon, OH'

After my husband passed away, my son wanted me to get some type of security for my house, so I went with Protect America. So far, the equipment has worked just fine, and their customer support has been good. I would definitely recommend them!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kermit Baker, LA

The equipment is great, and they've actually taught me a few things about it! They always take care of me, and I never have to wait long when I call them. Plus, they send out right away any replacements I may need, so it's been a very positive experience so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sandra St Paul, MN

Protect America's equipment is really good; it usually does what it's supposed to do without having to involve their customer support. we've been really happy with it, and I really like the online feature to check out the alarm's status online.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Thomas O'Fallon, MO

We chose Protect America because they're cost effective and the system was easy to install. They solved my problems when I called them, so they've been fine. One thing I was concerned about was my equipment. When I called to cancel my subscription, we found out that my equipment was so old that they couldn't even upgrade it anymore. They didn't believe that nobody called me to offer a free upgrade, so I would've really appreciated if they had called me for that.

8 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Melody Scheller, IL

My daughter chose Protect America for me after my husband passed, and so far, they've all been favorable. I've had some trouble with the battery running out, but they always seem eager to help me. The alarm has gone off, although it wasn't an emergency, they called right away to make sure everything was okay. I'd definitely recommend them!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Dennis Lumberton, NC'

Protect America's system has been outstanding so far. I've had other companies call me up, and I've told them that I already use Protect America, and that I'm not interested in their offer. Plus, every time I called their customer support, they were always there! I never had an issue with them. they're just the best!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Robert Chicopee, MA'

So far, the product has been flawless. Their customer support has been outstanding every time I've had to deal with them. they've been very helpful, very knowledgeable, and very patient. They walk you through every question you have about them, and overall, they've been a great company to do business with.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Vivian Cincinnati, OH

As far as I know, I haven't had any problems with them. I do have to say that they have a reasonable price. Plus, I like that it's a self-install system, that way, I don't have to pay for somebody to install it for me. The only problem I've had with the equipment has been that the battery runs out too often, and it's very hard to change. Other than that, it's all been very good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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George Waukegan, IL

We had an issue with our system once; it wasn't working properly because one of the cables disappeared. It took them like 3 months before they figured it out and fixed it, however, they reimbursed everything, and actually gave me a little bonus for it and apologized for the inconvenience. They were real polite about it. Plus, every time the alarm goes off, even if it's by accident, they call me right away! It's just a good system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jon Midland, TX

Their representatives have been very helpful when we've had issues! They immediately call us and give us the necessary information, or whatever help we need. We just haven't had any problems with their customer service; it's all been really great! I'd definitely recommend them!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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