Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Stephen Henderson Phoenix, Arizona

Excellent service customer service person listened and understood my insurance requirements.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Stephen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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Verified Customer

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Anonymous Philadelphia, PA

Really efficient and helped me understand everything. The sensors are really good. The system definitely lets me know if something is open - a door or a window. Nothing has been faulty since I've had it. The best thing I guess would be the notifications of anything like I'm always notified if that goes wrong via email or text message on things like that.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Lynette Baldwin, NY

It was easy to set up and they covered everything that I needed. The only thing that I don't like is the control panel is so big I don't know where to put it. I thought the person who helped install the system was very patient, helpful and knowledgeable. It would be nice if they gave a follow up call after the fact to check if everything is okay and working properly or if I had any questions instead of me having chase them down. There was something that they promised me that I didn't get and so if someone had call me with a follow up call that would have been easy for me to say "hey by the way I didn't get that link can you send it to me now?". It feels like they go after you with a vengeance to get your business so now that they have my business they should have the same level of customer service in my opinion.

6 years ago

Reply from Brinks Home Security

Hi Lynette, Thank you for the review. We appreciate your feedback. To improve your experience as a customer and answer any questions you might have about your system, can you please send us a “Private Response” with the name and address associated with the account? A member of the Care team will reach out to you once we verify you as a customer.

Mar. 10th, 2020

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Verified Customer

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Mike

Customer service is what sold me on Protect America. The lady who helped me actually gave me more information than I needed but it was very helpful. She walked me through every step and made sure I understood what I was getting. She wasn't selling me stuff I didn't need. She helped me determine what equipment I needed and if the bandwidth of what I had was sufficient. It was very easy to set up and very user friendly.

6 years ago

Reply from Brinks Home Security

Hi Mike, Thank you for the review! We’re happy to hear that our Care team was able to help you find the right equipment for your home. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Anonymous Rural Hall, NC

I like that I could save money by doing the installation myself. It was mostly good other than I had a few hiccups here and there. But for the most part, they were very knowledgeable and if they couldn't give me an answer right away, they provided it within twenty four hours. The cameras are good pictures. It seems relatively easy to use with the phone app and the panel they provided me with.

7 years ago

Reply from Brinks Home Security

Hi there,
We greatly appreciate your feedback. We are happy that you were able to save money with our DIY approach and our Care team has been helpful with any inquiries that occur. Please let us know if you have any other further questions.

Sep. 24th, 2019

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Verified Customer

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Sharon Sonora, KY

They did a great job in a step by step instructions on how to install the system so they've done a great job. We got a lot more monitors in the windows and security on the monitoring on some of the doors with the system for a cheaper rate than our other company we used. My wife can actually get on the app on the phone and she can disarm the security system when she pulls up. They've done a fantastic job with us so I appreciate it.

7 years ago

Reply from Brinks Home Security

Hi Sharon,
Thank you for the positive feedback. We are happy that you and your family have had an all-around good experience. Please let us know if you need any further assistance.

Sep. 24th, 2019

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Verified Customer

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John Salem, OR

Some competitor have hidden costs involved in the installation process, so I like the fact that is a fully monitored system with a self install option. It is state of the art equipment and I really appreciate the home automation options. It is easy to access as far as alarming and disarming it. The initial process of setting it up was good but customer service takes a long time after when I had questions.

7 years ago

Reply from Brinks Home Security

Hey John - Thank you for your feedback!

Aug. 12th, 2019

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Verified Customer

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Bibiana Lynnwood, WA

I like the self-install. The representative I worked with was very attentive and kept checking in to make sure everything was still okay and wouldn't take no for an answer. They wanted to make sure everything was set up correctly. So far, everything seems to be working very well. It's easy to install and very user friendly. The one time the alarm went off it all worked very well. It's good to know that I'm protected. I can easily customize the service that I need for the home.

7 years ago

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Verified Customer

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Cy Prescott, MI

The best thing is that it is wireless service and if your lines gets caught or your power gets cut you still have 48 hours of back up battery on the system. It is easy to install yourself, very user friendly and when you have questions they are very helpful with their calls. They explain everything to you and help you out as much as possible. They go above and beyond.

7 years ago

Reply from Brinks Home Security

Thank you, Cy!

May. 9th, 2019

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Verified Customer

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Jennifer Albany, OR

Customer service is very concerned and make sure you understand everything and they treat you nicely. The technician who installed it was excellent. It is good and reliable and pretty much the same as what I had before but with more options and the price was right. I feel secure. I do wish all the buttons would light up on their panel to make sure I push the correct button all the time.

7 years ago

Reply from Brinks Home Security

Thank you, Jennifer! You rock!

May. 9th, 2019

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Verified Customer

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Spinal Brownsville, TX

I think they have integrated products that make it a well rounded security system. I have bought some different products from them, like the deluxe door, which has helped me tremendously with my rental property because I am able to let contractors in without giving them the complete access code, and the thermostat helps regulate the electrical use. All these things make for an excellent product.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Place Fairfield, OH

The equipment looks as good as any alarm system. It was easy to install, easy to set up, and I get information for each one every time it's either turned on or turned off. I think when working with the sales agent, he gave me a very nice rate, especially since I was setting up two accounts with them at the same time. The customer service was quick and I kept getting reminders of needing to get it set up.

7 years ago

Reply from Brinks Home Security

Hey Place - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Hollywood, FL

I like that you don't have to nail anything on the wall. Usually it's kind of difficult to get ahold of the customer service. It seems pretty reliable. I haven't had any problems. I call and check on it monthly just to make sure it's working and they've been very helpful. Protect America seems pretty reliable and they suggest checking it every month.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Carson, VA

The customer support has always answered my questions. They've always been able to help me when I had questions. They've always been very concerned about confidentiality and making sure that they were dealing with the correct person who's acount it was. Making sure that they were protecting my investment. I've had issues with connecting to the internet. The WiFi has not been a hundred percent all that great because of somewhat false readings at times and the notifications that the alarm has been turned off and turned on making me think that somebody's home and apparently that's not the case. Other than that, I've been relatively satisfied.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Ruth Clinton, MD

The representatives were knowledgeable and friendly and helped me set it up with a minimum amount of problems. They answered all my questions which is more than the previous service I had did. I find it hard to set my alarm without the key chain. I guess you would use the app but I would like to be able to use the key fab and set my alarm which I can't do at the moment.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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John Lake Ariel, PA

When I recieved all the equipment, there was some stuff that for some reason one or two of the items were not there and Protect America immediately took care of it and talked through a step by step process of attaching everything. The sticky process on the back sometimes comes off and it's only happened once or twice then I glued it. It's very easy to up and it's very easy to turn the alarms off and you can do it from a remote. They should find another way to attach the window systems and door systems other than just velcro or sticky tape.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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J Harker Heights, TX

The only thing I can say is that I wish the cameras were a little better, one that can actually maybe have a zoom quality. You can talk to somebody through the camera but you can't get a good quality shot. I like the company, I like how they operate. They don't send somebody walking through your home and let you do it yourself and are on the phone with you until you get your whole house working. If I unplug my camera, they send me a message and tell me, "hey, you know your camera just got moved". They're on top of things.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Marietta Houston, TX

Being able to put the system together myself was easy and convenient. The representatives are patient. They took the time to try and understand and figure out if or when I had a situation where I didn't know how to put the tabs where they go. They explained it in detail and they walked me through it step by step. The system gives an immediate response when the alarm is activated and the police come extremely quick.

7 years ago

Reply from Brinks Home Security

Hey Marietta - Thank you for the plethora of kind words!

Mar. 26th, 2019

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Verified Customer

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William Lansing, KS

When my husband was installing the system, the personal that he talked to took the time and explained it very carefully. It's working well and we haven't had any problems with it so far and it seems easy to understand. It's self explanatory. We always appreciated when we were able to have somebody come out and actually install our systems in our home but they don't do that.

7 years ago

Reply from Brinks Home Security

Thank you, William!

Apr. 7th, 2019

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Verified Customer

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customer in Florida Lake City, FL

I live in NC, I purchased this service and equip for my father in Florida, the reports I have received from him and my sister who worked on the phone only to install the equipment, she said it was easy and successful, Dad said he moved his device once and in 10 minutes a sheriff was at his door, he was not aware it was connected to law enforcement protection, this compells me to give 5 stars to Protect America.

7 years ago

Reply from Brinks Home Security

Glad to hear that your father feels safe under our watch!

Apr. 8th, 2019

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Verified Customer

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Manasi Pewaukee, WI

It's a really reasonable rate, and easy to use. I have the basic equipment and it is very straightforward. I could set it up by myself. There are not a lot of complicated wires so it is very customer friendly and the website it user friendly. The staff members that helped me order gave me the information and were vey patient with me and so far everything is delightful.

7 years ago

Reply from Brinks Home Security

Glad to hear of yet another positive experience!

Mar. 24th, 2019

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Verified Customer

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Gayle Harrogate, TN

I really appreciate their availability and the expertise. They have been very responsive and very friendly when I call for assistance. They should have more hours for technical support. So far the device is good and it was easy to install. It gives me peace of mind knowing that if I need any assistance it had a good local connection to the local police and fire stations.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Nicholas Seminole, FL

It's a very easy system to use. I think it is very reliable. I have used it several times now. Whenever I have called and ask for assistance the people seem to be knowledgeable and seem to be able to answer my questions. I am pleased with the quality of the equipment. One thing I like about it is you can have a sound or you can have the alarm set to silent. I was looking an another alert system and they can't do silent the alarm.

7 years ago

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Verified Customer

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Curtis Chino Hills, CA

Customer service was really courteous and reassure me that that I can call with problems or questions. When I had questions and issues about setting up my system, it didn't take me a long time to get to a person to handle my problem. Well I haven't had my alarm system go off yet, but it works and the police arrive quickly but I do have a camera that highlights my entire street.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Makeisha Tampa, FL

The person who helped me over the phone was very knowledgeable and walked me through everything and made it very easy to install everything all by myself. I haven't had any issues, so far it's working well. The best thing is the peace of mind. The only is that the price online was not the price that he gave me when he actually called me it was more when he called to me to sell, maybe clear that up.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dan San Diego, CA

It seems to working fine. The program they have is better than many others, it gives you all the same protections that you can get anywhere else, in addition to a camera. The installation went well, they were very patient with me and very professional. Everything went very smoothly, the gentleman that came to assist me did an outstanding job and everything worked out well.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John Rockford, IL

I thought it was good to try and I chose it because of the woman who assisted me on the phone. She was very helpful, very informative, and professional. The information that I was given about where to register my alarm the city of Rockford was incorrect, the city of Rockford changes constantly so I believe that the information should be updated in a better way. It helps you sleep better because of the extra alarm sirens helps out for a two story.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Phyllis Lake Hamilton, FL

It's very good equipment. It's easy to install and they walk you right through it and it's a lifetime warranty. If you move you can take it down and take it with you. They are very prompt, the first couple of days, I was making a mistake and was actually punching in my wrong code and the police was showing up at my house within three minutes. Customer service has always been very courteous and answers my calls or calls me back. I'm very happy with their service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Henry Faison, NC

It's much more inexpensive than the system we had. If we have a little problem, customer service walks us through it. I like the security because it's not anything that interferes with the way things work in your home. You have it but it's where you don't even know you have it, there are no wires and things around. They're reliable and the system is very convenient. They walk you through what to do to set it up over the phone.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sue Holman Phelan, CA

Protect America has met all our security needs, and then some. The alarm is at my 82 year old Mom''s house. The first couple months she set the alarm off while learning the system, but the staff was always very understanding when I cancelled the alarm. Mom''s system also came with a medical alert button. Just last week we used it to get the paramedics to her house. I was extremely grateful for that service. I absolutely love having the app on my phone so I can see when my mom turns her alarm off and on.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Timothy Rochester, MN

When I dealt with the support center when I installed it, that seemed to go alright. I like being able to check it out with the phone app but it seems to work only on one phone or the other. It's hard to get the phone app to recognize our password and stuff. Sometimes the magnet sensors on the door come loose off the velcro so I end up having to glue them on differently but the equipment works well.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lillian Queen Creek, AZ

When we first initialized the alarm system, customer service was great and easy to work with and answered all of my questions. It's a basic system and it doesn't do everything we wanted it to do but we could probably get the upgrades if it is needed. They could maybe have a little more follow ups with the customers to ensure everything is working properly because we haven't heard from them since we installed it two years ago.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kenneth Connor Vienna, VA

They ranked high in the research we didi before purchasing a Protect America security system. We like the fact that we could and did install the system ourselves. I wish PA would proactivly test our system on a monthly basis and contact us with feedback after the testing. PA does not seem "trigger happy" about calling us when we briefly set-off our alarm accidently...but it is comforting when we get a call after setting of the alarm and not shutting it down immediately/fast enough.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sophia

I'm worried someone will break into my windows, because I don't have sensors on them. I only have sensors on my doors. Protect America offers an app that allows you to turn your alarm on and off from any location. If I turn the alarm on while I'm in bed at night, if I wake up and forget to turn it off and open my door, their alarm is not very obvious. I've heard of other alarm systems that will sound off and blare out and be super annoying, so you know to run in and turn it off before the cops are called. But this system doesn't do that, it literally just sends a beep. So if I'm outside, I'm not going to hear the beeping until I walk back in and at that time it's too late. They've already dispatched the police department to my house. And that's happened a few times because I feel like the alarm is just not obvious. That's the one thing I don't like about Protect America.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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James

None of the equipment we have has failed - everything is always working properly. People in customer service really care. If there is an emergency, they will call people and emergency services to help out. One of the things I would like to see is outdoor products going on sale. The smoke detectors and other things that you might buy never seem to go on sale and I would like to install those .

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Judith

I'm completely disabled, and have a hard time figuring out what all the buttons do. I'm learning the system very slowly, and they're very helpful every time I call. There are a lot of different things that the system does do, but if you're like me and you're not computer savvy, their customer service is so awesome that if you have a question you can call and immediately get and a very simple answer. I find it outstanding that without having to go through tons of 'push this button' you actually talk to a human being. I want them to keep that always.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rich

The system is extremely easy to install and monitor. Everything is very self-explanatory and menu driven so it makes it easy to understand. I wanted something that was wireless and Protect America had that and the right price for me. I have no complaints about the service so far. Every time I call into customer service, they are more than helpful, and willing to do whatever I need them to in order to resolve the issues I may have.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dot

Every time I've talked to someone at Protect America, they've been extremely professional, easy to understand, and always helpful. We have had their services for 2 years now, and have not had any issues or problems whatsoever. The system is very secure, so people cannot hack into it. I feel safe knowing that if somebody breaks into my house, the police can be there immediately.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Attalla, AL

Everything I need is taken care of immediately. I like the fact that I install it myself. I don't feel secure with other people coming in to do it. It works, it's safe, and it's comfortable. I love it when the doors talk when they move and the windows as well. They stay on the phone with you in situations they aren't sure about. I actually had the police department coming and they stayed right with me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Barbara Phoenix, AZ

I think they offer a lot of things I couldn't find in other providers. For example, the indoor cameras. Their website is more informative than other companies' customer service departments. It was really easy for me to find information of what I wanted. They were really easy to work with and they stick to their schedule. Such as when they will call you or when you will receive your package. I feel safe even outside of my home because I can watch it remotely.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kimi Sacramento, CA

There have been many times that I have had issues and I was able to call in and they helped me right away. I did the installation myself, which I was surprised that everything went really well, and I've had no issues. I really like the equipment, it came with a camera for the front door and it was wireless. The last company wanted to charge me a whole lot more money to go wireless even though I was with them for 13 years. I like how it chimes in and tells us the door is open, or the window.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Violet Miami, FL

Every time that I call customer support they are helpful. They give me information on how to use it, change passwords, and update the system. They system works really well, I haven't had any false alarms. Every time that it has gone off it's been because something has happened. I think the security itself is good, I like that if I have an issue at home I can just press one button. I am also able to active and deactivate it from my phone.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Matthew Blake

They respond well to alarms and they seem to monitor the alarm very well. They're very responsive and attentive. The camera monitoring seems a little bit limited, like you can't have more than one and some of the app features aren't as good. They are the best option for the money, and you can feel secure in your home knowing that it is monitored.

8 years ago

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Verified Customer

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Gregory Hayes

They are very responsive as far as getting in touch with me once I had the equipment ordered. They continued to help me set it up as well. The only thing I don't like is the keypad is wired. I tried to hide it because of that, and I couldn't hide it well enough. If someone tried to break in they would be able to find the keypad and possibly disable it.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alexander Sorich

When my service got delivered on time, I was able to talk to a customer service rep over the phone. Je gave me knowledgeable information and it was a very easy set up. Protect America is very fast on call customer service and even though I'm not in the same state as where they ship from, I'm still getting excellent service all the way up and Michigan. I have a special item through them and whenever I make a sudden loud noise an alarm goes off, so I feel really protected I if someone were to break down any of my doors.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Minneman Elizabeth Suitland, MD

Whenever I have a question, customer support is quick and doesn't make me wait on hold for very long. There was one incident where my alarm went off, and they were very responsive in helping with the situation. Their equipment is high quality, and you can really customize their service to fit your needs and to fit it in your price range. They have great products for a great price.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bertha Graves Riddle, OR

I forgot some things they told me and when I called again they were really good and walked me through the things that I forgot. They helped me install the equipment and it seems to be working fine, and if it doesn't work they replace it. They're very patient and really good at realizing I'm just learning this stuff but they're more than happy to take a few minutes to go back over it with me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Stephen Matacz Perry, NY

I've dealt with no small handful of people there and they're all very knowledgeable, friendly, and are able to get the answers I am looking for. Everything works, I've accidentally set off the alarm a few times and they responded very quickly. There are a couple of less expensive ways, but they don't have the same quality of reviews, I'm getting what I'm paying for here.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jack Gardner Star, ID

After doing research on several different companies, Protect America seemed to get one of the highest rating. Initially, I had a little issue with the equipment. It was getting turned off, so they had to supplement a couple things based on what the salesman told me. I'd say if there was ever an interruption in the quality of their service, they would would surely help me understand how it will work for me in my house. The equipment is easy to install, and everything seems to do what it's supposed to do. If someone ever burglarized my house, I can call them and they would be very responsive and very helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Billy Grant Quitman, TX

The reason I got Protect America is because my brother had it for 18 years, and he told me I needed it. My house got broken into, and realized I needed it! They were really good at helping me out, I don't think I could set it up myself. I'm glad I have this security system, because I'm satisfied the way it works. I think I'm in pretty good hands with Protect America.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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