Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Jackie Smith Pinola, MS

Any time I have had problems with equipment they help me fix the problem right over the computer or phone. If I was out of town and alarm went off they would notify me, call the police and then call me back to let me know what the police found. Their customer service is always nice and friendly and more than happy to assist with any questions or problems you may have. Very happy with Protest America!!

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Tracy, CA

It's really good, and I like it. I've been with Protect America for a long time, and it's a good company. They respond really fast, and the customer service is really good. Plus, they're really good listeners, and are very friendly and comfortable to talk to, so I'm very happy with them. Actually, when my husband lost his job for some time, they gave me a time that I didn't have to pay anything, so they had a lot of empathy, and that's what I liked. They even sent us a $100 gift card! I was really happy with the person that helped us out, he was wonderful!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Phyllis St. Louis, MO

We previously had ADT, and the alarm went off when a lightning struck a nearby person. We tried getting a hold of them to help us turn off the alarm, but they wouldn't answer, and even got to the point of hanging up on us. It was a really scary experience because it lasted 24 hours, however, Protect America did instruct us on how to manually disarm the alarm. They were very helpful! I'd say they've been very trustworthy people, and overall, we've been very satisfied with their service.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Elaine Bunkie, LA'

We were looking for a security system for our house, and the way our house is built wasn't really convenient for other companies, and they were charging up to $1,500 to install the system. On the other hand, with Protect America I just ordered it online and installed it myself! I've always been able to get through when I call them, and they even give me a few tips here and there. The alarm has gone off a couple of times when I wasn't home, and the police was here within 5 or 10 minutes, and I liked how quick they were.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kent Akron, OH

Their equipment is very easy to use, easy to maintain, and their customer support is very helpful and easy to reach. The YouTube videos have been very helpful as well. I actually chose them because of their affordability, and the fact that it's easy to use their equipment. Even if there's a false alarm, they call me right away, and have been very responsive. That means the world to me.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Terry Princeton, WV'

Protect America has been a good company. I've been with them quite a while now, and I haven't required much of their help, although they have made changes to the system. They just sent me the articles to make the changes. The equipment has actually done a good job. A squirrel set the system off one time while I was away from home, and they called me to ask if I wanted to call the police. They were pretty quick with that. Plus, I didn't find any better prices when I was looking for a system, and as a matter of fact, I think that's why I chose them.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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John Mt Sterling, IL

I've had some problems with the batteries and the sensors, so their representatives walked me through that. Of course, I had to pay for them, but they sent me new batteries. I've also had a couple of alarms that were accidental, and they show me how to take care of that as well. The only thing I don't like about them is that they're a little high in their monitoring. Besides that, I've basically been trouble free with them.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Lou Westminster, CO

For the most part, my experiences with them have been positive. I really liked the idea of being able to order the system and install everything myself. Actually, that's the reason I chose it. My only complaint would be that every time I test my system, I end up calling the security center. It takes them about a minute or two to answer. It's not a big deal when I'm doing the monthly test, but if I had an emergency, then I'd be pretty concerned having to wait that long to talk to someone. Besides that, I've been pleased with the equipment, although, I've had to replace the wireless siren modules a few times already. I've also had problems with the intermittent motion detector, for which I must take everything apart and put it back together for it to work. I think they change their monthly charge to less than $40 as well. Most of the companies out there charge less than that.

8 years ago

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Verified Customer

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Calvin Lusby, MD

they've offered good customer support. I had to call to add a sensor, and they were able to walk me through the process. I also had a couple of false alarms, and they did what they were supposed to do. I loved the idea of not having to pay a lot of money for the installation. That also meant that I would be able to install the system myself, without having to schedule appointments and have a lot of people running all over my house.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Elizabeth Bremerton, WA'

A couple of my friends had Protect America, and they were quite pleased with the experience, so I decided to go ahead and give it a try. Their customer support was extremely helpful, especially when I moved, they helped me set up everything. They also sent me extra supplies in a timely manner, and encouraged me to call back if I had any issues, so I felt like they were quite informative.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Elvin Torbett Grand Ridge, FL

This was the cheapest one at the time and it was just something that we decided we needed. It's been real good, I mean when you call them and they answer all the questions and help you through everything, they're just good about it. As for installations, the guy came in and just installed everything and gave us instruction, how to do and it was real good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Thelma Wiggins Durham, NC

At the time when I was looking for a security system, Protect America was the most prevalent in my area. They simply offered what I needed. I've always had a good support from them. They've always answered my questions, and provided whatever service I needed. The system is good, I only had a problem when they updated it. They wanted me to put in the new machine myself, which I wasn't able to do, so I had a little trouble trying to get their consent to send over a technician to do that. Besides that, everything's very good. They're always on top of everything, and are timely with checking your equipment periodically.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Monica Williams Tucson, AZ

It's been an awesome customer service! They've always known what to tell me, and when my key fob was failing, they figured out it was the battery, and they sent me a new one within 2 days. I also installed it myself, and it was really easy. Regarding the equipment, it does exactly what it's supposed to do. We had an outreach once, and my house was still secure because I have that wireless thing attached to it, so that was awesome! It's just a great company!

8 years ago

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Verified Customer

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Alice Baldwin Haw River, NC

My mother needed a security system after my father passed away, so I decided to get Protect America for her. Their people has been good, and anytime you need information, they are more than willing to help you out. The system she has is an updated one, and it's working pretty good. I actually installed it myself, it was easy to set up, and the representatives guided me through the complete set up; from start to finish.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donald Vanduyn Cheyenne, WY

They're all very nice people, but I just had trouble setting up the system because of my disability. Fortunately, somebody came over and helped me. The was pretty easy to install, but I didn't like the cameras. Since they have electrical cords, I'm going to have to have an electrician come over, and that means more money. I just haven't had good luck with it. Besides that, everybody's wonderful and really nice!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Stephen Anderson Traverse City, MI

It was very simple to install, I did it myself, and the system has worked very well so far. I think the price is right as well, they've kept it very reasonable. They're highly competitive, and that makes it a bargain. I've had some equipment failures as well, and they replace them promptly. I've been very satisfied with them; their people always respond very quickly to emergency situations.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Mr. Watts Piscataway Township, NJ

Setting up the equipment was timely and good, plus, it's worked very well. Customer support actually walked me through things I didn't understand. They took their time to help me. I actually had a fire in the house, and because of the hook up that I have with Protect America, they noticed it right away and called me so I could get out of the house. They even called afterwards to see if everybody was okay. I appreciated that.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gwendolyn Starks Newark, NJ

ADT told me I had to own my home to have a security system, while Protect America didn't require that. I accidentally pushed something the first week of having the system, and they had the cops come over right away, so that's when I figured out it actually works. The representatives got us straightened out right away, so it's been a very good experience. An ADT representative approached me with an offer, but I said no. I'm very pleased with Protect America.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carl Dellostritto Dublin, OH

Their customer feedback online was very good for Protect America when I chose them, so I decided to go with them. Plus, they have given me the opportunity to upgrade to additional features, but they never raise my rate. It wasn't difficult at all to install it. They actually walked me through everything, and that was very helpful. The representatives were very helpful, and they double checked everything. I'd say they're very professional as well. I had an incident where they called me to tell me that somebody was in my house. It appeared to be somebody with permission, but unfortunately did not know the code. They gave me the option to cancel the alarm, that way, the police wouldn't have to go over.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Diego Graves Colorado Springs, CO

Whenever I had a problem, their customer service answers pretty much everything over the phone, and they're pretty clear as well. So far, I haven't had a problem with their equipment. I recently had a battery problem, but that's kind of expected after having this service for over 10 years. Besides, installing it was simple. They're reasonably priced, and they're willing to upgrade your service when you run out of your contract.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jeffery Hicks Alexandria, LA

Their support is very good! They're knowledgeable, they know how to assist you if you have any problems in programming, and they're just right on it. Also, the system was really easy to install. You can do it yourself, and don't need anybody. They'll walk you through the installation process if you have any problems. Overall, I just think it's a great company, and it does what it says it does.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Goree Shreveport, LA

We installed the system ourselves, and when it was time to upgrade the equipment, they were on the phone helping us. It was a great experience! Their consultants are always very knowledgeable, very prompt and get the job done on the first call. They're very patient as well; they don't rush you off the phone and don't put you on hold much. I just love their customer service, and the service itself!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Inez Ledman Borrego Springs, CA

At first, the installation process was confusing. I wasn't really sure in how to place everything, but the technician on the phone was very efficient. I live in the desert, and the sun melted the adhesive, so my alarm went off because the sensor picked up that drop on the window. They sent over more adhesive right away. Everything has been very positive.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charles Wilson Reynoldsburg, OH

The main reason I chose Protect America was because it has a self-install option, and that was actually pretty straight forward. I'm a bit technical myself, so it must've been easier for me, however, everything was pretty simple, even for beginners. Plus, their customer support has been fantastic! I think they're one of those under rated companies. So far, I have absolutely zero complaints., and would definitely recommend them to anyone!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Debra Knox Atkinson, NH

Customer service has been very good. We've had to set up a couple of systems from scratch, so that takes a while, but they walked me through it over the phone. I guess what made me choose Protect America was that they have better equipment, and it's cheaper. I'm also much happier with the wireless system. This is definitely better than the old one.

8 years ago

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Verified Customer

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William Shelton Hodges, SC

Everything has been really good, I mean, we weren't even thinking about getting one, but after seeing an advertisement on T.V., we decided to check it out. That was over 10 years ago! The only problem we've had is the time I got to replace the battery. Other than that, I've had some sensors that go bad over the years, and we've replaced them using the warranty we have, so that's not a problem. All I can say is that this is a good system. I'm not disappointed.

8 years ago

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Verified Customer

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Ray Johnson Pinson, AL

Installing the system was pretty straight forward. I don't really know anything about security systems, except that they monitor it, but they let me know when I activate it, and when I disarm it. Plus, they're always there if I need them. If I have any questions, or something goes wrong with the system, they are there to help me out. It's a great service. I couldn't be better more pleased with them.

8 years ago

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Verified Customer

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Jamie Holloman Marion, AR

Our alarm has gone off in the middle of the night, and they immediately call and stay on the phone with you, until the whole thing is figured out. Installing the system is time consuming, like any other alarm system company, and a little tedious, but the result is good. I like that the cellular panels are not connected to our internet cable, so even if the electricity goes out, we're still protected. They're just very good.

8 years ago

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Verified Customer

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N.N. Branford, FL

They're always there to answer my questions, 24 hours a day. The installation process was very quick, very easy, and when they did upgrades, they sent them to us. We've had Protect America for 15 years, and we've never had an issue. If they have a problem with some of our equipment, there are items there to upgrade our equipment at no extra charge, just because we are loyal customers. We won't be changing.

8 years ago

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Verified Customer

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Patricia Trunzo San Jose, CA

I don't like ADT, and at the time, that's all we had in my town. After doing some research online, I found Protect America, and they were much better! They mailed me the system, and I installed it on my own. Their customer support knows exactly what you're doing and when you're doing. They have so much information. I've had the system for a long time, probably over ten years, and it's worked just fine. I feel really safe with this system.

8 years ago

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Verified Customer

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T&M Penson Hearne, TX

When I first got with their customer support, they were very good. Installing the system was fine, and the equipment has been good, however, somethings is not working well. The alarm goes off if I open a door. I live alone, and can't screw with that stuff. Also, it seems like every time I buy new batteries, they just don't work. Besides that, they're very good with me. They give me time to call them when I accidentally set the alarm off.

8 years ago

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Verified Customer

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Fred Heron San Mateo, CA

Protect America's customer service is always very positive, and respond immediately when the alarm goes off. They've been helpful in getting things settled. Installing the system is very simple. In fact, I moved it from one house to the other by myself. I'm confident that the house is safe. I know that if anything happens, I'm immediately called to see what the problem is.

8 years ago

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Verified Customer

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Amerion Pruitt Gadsden, AL

I have to say that my experience has been a very good experience. It was rather simple to install the system, and our communication through the process wasn't bad. We purchased it for our protection, and it has always worked. Some things have malfunctioned before, and when I called them, their customer service has been good. I'm satisfied, that's all I can say about it.

8 years ago

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Verified Customer

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Carol Desir Thomasville, NC

I've gone to seminars to see what company offers the best option, and I chose Protect America. I've had it for over a decade now, and I still have much confidence in it. The system has worked out pretty well. Whenever something happens, like the machine going off, the police comes over right away. Plus, I liked the self-installation process. Every time I call their customer support team, they're always there with the right answers for me.

8 years ago

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Verified Customer

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Edwin Gonzales Ridgewood, NY

They're good and very reliable. When I need information or batteries, they give me all the information I need. Their customer service is very professional, as far as what they do. I've had false signals, and they called me really fast. They also guided me through the whole installation process. There was no rush on setting or programming the system. I say they're very professional; they haven't let me down.

8 years ago

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Verified Customer

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James Holloway Russellville, KY

My husband was in security service in the air-force, and he said that they were a good company. Their representatives have never really had to call because the system works fine. I don't have any complaints. They just came out and installed it. When our motion detector malfunctioned, they just replaced it without a charge, so we haven't had a problem so far.

8 years ago

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Verified Customer

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Barbara Springle Wilmington, NC

Protect America's customer support was very helpful. They will spend as much time as you need to help you understand everything. We did our own installation, and they helped us over the phone, so it went smoothly. They've just done a good job for us, and we appreciate the fact that when we do call for help, they're very helpful, and will spend as much time with us as necessary.

8 years ago

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Verified Customer

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J.G. San Antonio, TX

Installing the system was easy. They actually came out and did it for us, so they didn't just send it in the mail. They came out and completely set that up for us. On top of that, their customer service is excellent. I've never had an issue with them. They're also very good with those false alarms. They call us immediately, and give us time to respond the phone, and just stay on the line with us until the police come out. I just appreciate that.

8 years ago

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Verified Customer

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Anonymous Orlando, FL

They've been fantastic over the years, that's why I've been a customer as long as I've been. They just need to watch themselves. I tried calling, and after I pressed option 3 on one of the menu's, I couldn't get through, so I ended up getting help through the live chat. What actually made me purchase Protect America in the first place was the price, and because I heard their customer service was great!

8 years ago

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Verified Customer

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Edward Wilson Foley, AL

Installation was easy. We moved, and they made it very easy for us to move fast and have the system back up, we're pleased with them. We've had others to compare them with, but cost efficiency and excellent customer service were the reasons I decided to go with them. I think it's for the price, which is very good, and that customer service you can't beat, and the equipment is excellent, too.

8 years ago

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Verified Customer

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F.F. Lenexa, KS

Protect America has been excellent! Their customer support team has answered all my questions, and the system itself was not hard to install; it was fairly easy. Plus, they've been helpful with upgrading my system and all. Whenever there's an error, things are taken care in a timely manner. I would say they've offered a very positive experience so far.

8 years ago

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Verified Customer

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Joan Ness Stonington, CT

I think Protect America is a reliable company. They walked me through the whole installation process. We ordered the materials, they sent them and walked us through setting it up. Their representatives have been excellent. They've solved every problem I've had. When I have an issue, they stay on the line and take care of it. I love the service! It's very good.

8 years ago

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Verified Customer

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Freddy Rakes Bassett, VA

I can't remember how long it took us to install the system, but I do remember it was very simple and quick. Their customer service is excellent; every time we've ever had to call, they immediately respond, and the situation is taken care of. I remember one particular time we were away from home, and the alarm went off. It turned out to be a false alarm, however, if it weren't for them, we never would've know about it.

8 years ago

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Verified Customer

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Charles Stevenson Bonifay, FL

The people at customer support are very, very good. They are alert, they do what you asked them to do to the best of their knowledge. The installation was very good; the guy came and put everything like we wanted it, and he has done a good job at it. This is the third unit that we've had; we've had their service for years. When the equipment gets old they call you and tell you that they need to update and you get the new equipment. It's been real nice, we've really enjoyed being with them.

8 years ago

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Verified Customer

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Betty Small Indianapolis, IN

You install your own system, but it's a simple process. They gave you written instructions which are very easy to follow, and if you have any concerns after that, you just call while you're doing the installation. Plus, they're very responsive. I've set off the alarm by accident before, and they immediately called to make sure everything was alright. The monthly cost is very competitive, definitely less expensive than ADT.

8 years ago

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Verified Customer

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Latanya Dunlap Brandon, MS

Protect America has been the best equipment I've had so far. It's very user friendly. Plus, they're very good with customer support. If I had a problem, or encountered any glitches, they would get a tech on the line and help me. If that didn't work, they'd just send somebody over. Even after the sale, their customer service is still on! All my needs have been fulfilled by them.

8 years ago

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Verified Customer

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Franklin Thompson Omaha, NE

Protect America was recommended to me. I followed up on that recommendation, and it's been a good relationship. The price is right. Customer service makes it sort of like two companies. When I had some problems, I was dealing with people that were low-authority on the phone call; it was a lot of frustration, but once they hooked me into one of the advisers, she went way overboard and just fixed all the problems and restored my faith. Installing the equipment's a little bit cumbersome, because I was an old timer when there were actual physical techs that came to the house. I think my first system was back in 1988 or something like that, so I had an agent that came to the house. Now, when I upgraded my system I had to do it all through the phone, and it works, but it can be a little bit cumbersome. The new upgrade has been working well.

8 years ago

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Verified Customer

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Karen Barr Mays Landing, NJ

I think it's great! The equipment is very durable, it's easily replaceable, and it's easy to switch things in and out. I am used to working with these items, so it was easy for me to install. However, even for a novice, I think it would've been easy. Plus, everybody that I've had to contact has been great, very knowledgeable and very professional. Everything seems to have worked out just fine!

8 years ago

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Verified Customer

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Matthew Beach Philadelphia, PA

They've gone above and beyond, with their level of customer service, to make sure that I always ended up with what I needed. Setting up the system was pretty easy. They send you instructions and kind of put the sensors where you need them. The equipment has had its glitches, but Protect America has always made sure that I had what I want. Overall, I think that they are a really good company that stands behind their products well.

8 years ago

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Verified Customer

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Leonard Dexter Ault, CO

I've had a great experience with their equipment so far. They upgraded my system over the years. I had a great response when somebody broke into our house, they responded immediately and the police came over right away. Installing the equipment was also very simple because I installed everything myself, and they walked me through the whole process over the phone.

8 years ago

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