Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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Judith

I'm completely disabled, and have a hard time figuring out what all the buttons do. I'm learning the system very slowly, and they're very helpful every time I call. There are a lot of different things that the system does do, but if you're like me and you're not computer savvy, their customer service is so awesome that if you have a question you can call and immediately get and a very simple answer. I find it outstanding that without having to go through tons of 'push this button' you actually talk to a human being. I want them to keep that always.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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Rich

The system is extremely easy to install and monitor. Everything is very self-explanatory and menu driven so it makes it easy to understand. I wanted something that was wireless and Protect America had that and the right price for me. I have no complaints about the service so far. Every time I call into customer service, they are more than helpful, and willing to do whatever I need them to in order to resolve the issues I may have.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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Dot

Every time I've talked to someone at Protect America, they've been extremely professional, easy to understand, and always helpful. We have had their services for 2 years now, and have not had any issues or problems whatsoever. The system is very secure, so people cannot hack into it. I feel safe knowing that if somebody breaks into my house, the police can be there immediately.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Attalla, AL

Everything I need is taken care of immediately. I like the fact that I install it myself. I don't feel secure with other people coming in to do it. It works, it's safe, and it's comfortable. I love it when the doors talk when they move and the windows as well. They stay on the phone with you in situations they aren't sure about. I actually had the police department coming and they stayed right with me.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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Barbara Phoenix, AZ

I think they offer a lot of things I couldn't find in other providers. For example, the indoor cameras. Their website is more informative than other companies' customer service departments. It was really easy for me to find information of what I wanted. They were really easy to work with and they stick to their schedule. Such as when they will call you or when you will receive your package. I feel safe even outside of my home because I can watch it remotely.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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Kimi Sacramento, CA

There have been many times that I have had issues and I was able to call in and they helped me right away. I did the installation myself, which I was surprised that everything went really well, and I've had no issues. I really like the equipment, it came with a camera for the front door and it was wireless. The last company wanted to charge me a whole lot more money to go wireless even though I was with them for 13 years. I like how it chimes in and tells us the door is open, or the window.

7 years ago

Reply from Brinks Home Security

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Apr. 15th, 2019

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Verified Customer

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Violet Miami, FL

Every time that I call customer support they are helpful. They give me information on how to use it, change passwords, and update the system. They system works really well, I haven't had any false alarms. Every time that it has gone off it's been because something has happened. I think the security itself is good, I like that if I have an issue at home I can just press one button. I am also able to active and deactivate it from my phone.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Matthew Blake

They respond well to alarms and they seem to monitor the alarm very well. They're very responsive and attentive. The camera monitoring seems a little bit limited, like you can't have more than one and some of the app features aren't as good. They are the best option for the money, and you can feel secure in your home knowing that it is monitored.

8 years ago

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Verified Customer

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Gregory Hayes

They are very responsive as far as getting in touch with me once I had the equipment ordered. They continued to help me set it up as well. The only thing I don't like is the keypad is wired. I tried to hide it because of that, and I couldn't hide it well enough. If someone tried to break in they would be able to find the keypad and possibly disable it.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Alexander Sorich

When my service got delivered on time, I was able to talk to a customer service rep over the phone. Je gave me knowledgeable information and it was a very easy set up. Protect America is very fast on call customer service and even though I'm not in the same state as where they ship from, I'm still getting excellent service all the way up and Michigan. I have a special item through them and whenever I make a sudden loud noise an alarm goes off, so I feel really protected I if someone were to break down any of my doors.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Minneman Elizabeth Suitland, MD

Whenever I have a question, customer support is quick and doesn't make me wait on hold for very long. There was one incident where my alarm went off, and they were very responsive in helping with the situation. Their equipment is high quality, and you can really customize their service to fit your needs and to fit it in your price range. They have great products for a great price.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Bertha Graves Riddle, OR

I forgot some things they told me and when I called again they were really good and walked me through the things that I forgot. They helped me install the equipment and it seems to be working fine, and if it doesn't work they replace it. They're very patient and really good at realizing I'm just learning this stuff but they're more than happy to take a few minutes to go back over it with me.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Stephen Matacz Perry, NY

I've dealt with no small handful of people there and they're all very knowledgeable, friendly, and are able to get the answers I am looking for. Everything works, I've accidentally set off the alarm a few times and they responded very quickly. There are a couple of less expensive ways, but they don't have the same quality of reviews, I'm getting what I'm paying for here.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Jack Gardner Star, ID

After doing research on several different companies, Protect America seemed to get one of the highest rating. Initially, I had a little issue with the equipment. It was getting turned off, so they had to supplement a couple things based on what the salesman told me. I'd say if there was ever an interruption in the quality of their service, they would would surely help me understand how it will work for me in my house. The equipment is easy to install, and everything seems to do what it's supposed to do. If someone ever burglarized my house, I can call them and they would be very responsive and very helpful.

8 years ago

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Apr. 28th, 2019

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Verified Customer

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Billy Grant Quitman, TX

The reason I got Protect America is because my brother had it for 18 years, and he told me I needed it. My house got broken into, and realized I needed it! They were really good at helping me out, I don't think I could set it up myself. I'm glad I have this security system, because I'm satisfied the way it works. I think I'm in pretty good hands with Protect America.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Quenned Spalding Jefferson City, MO

Customer support has always answered the questions I've had. Even if I didn't call in, they'd call to check in and make sure everything is working right. All the equipment is doing what it said it would, and I haven't had any problems. Protect America has provided more services than other companies, and everything that they claim has been true so far.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Jonathan Morin

Protect America's customer support has been really helpful in setting up appointments to call back and help set up my system. The equipment is okay - everything works, but it is faulty. It's not terrible equipment, but it's a little difficult when it doesn't always work well. I think the price is competitive, but I'd still like to get it cheaper. This is a very trustworthy company, and I recommend this company to people looking for a home security system.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Diontey Ross Florissant, MO

One thing I really like about this company is that it has great reviews, and their customer support is very helpful. Every time I call, they answer all my questions and once you're signed up, you keep that same person to contact through phone or email when you have questions. The installation process was easy, simple, and you can do it all yourself.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Csclsrkrn Barboursville, WV

If an issue occurs, as soon as the alaris a phone call instantly to confirm the situation. With our previous security and an incident occurred, the alarm would ring about minute or soo and they would call to confirm and then they would call police, fire, etc. I would have wasted a good minute of valuable response time. Mini has a wifi responder which keeps my phone line free for their call yet the wifi recognizes and puts call thru to 911 center as they confirm the problem. There is no wasted response time. Better to cancel an alarm than need help and to waste valuable response time!

8 years ago

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Verified Customer

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Shirley & David Weil

We never seem to get the chance to answer the alarm person before the alarm goes off again. They cannot hear me speaking because of this. Give a person a bit more time to get to the key pad to talk to the operator to say that all is well. This is very annoying. Very annoying. It has happened twice & he person talking to us & we couldn't get them to hear us so they called the fire ???????????????????????????????????????? This little fish ?? is for goodluck in money and love, but u have to keep this fish alive, by sending it onto the people u wish happiness and to always be safe... you have to a'' including as the next thing we know is

8 years ago

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Verified Customer

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Robert Dennis Albuquerque, NM'

The system works excellent. I had a small fire that started in the electrical switch for my swamp cooler. The switch shorted out and was smoldering. The smoke detector went off and the alarm company called me and the fire department, who responded within 5 to 7 minutes. If i hadn't been home and not had the smoke detectors, it could have been a lot worse. The system saved my house from being potentially destroyed.

8 years ago

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Verified Customer

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Troy Conrey Gilbert, AZ'

After having a break in, I just decided to go for a home security system. The alarm has gone off a couple of times by accident, but we haven't had another break in or anything of the sort. The system and equipment is easy to use and also very effective. The people have been very quick at solving any problems and they've always been very professional and noble.

8 years ago

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Verified Customer

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Sammie Taylor Greenwood, LA'

The service was offered to me along with the home, so I accepted it. Whenever I have a concern, they solve the problem right away. I just tell them the issue and they resolve it for me. The equipment works and it's easy to use. I'm happy with the service and I don't really have any reason to change. Even when other home security services call me and offer me lower rates, I always decline.

8 years ago

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Verified Customer

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Alice Ansley Plainview, TX

The sales guy described the product to me and how it worked. He showed me the security I would get and how safe I would be, I was sold. Anytime the alarm goes off, I get a call from the company to make sure that everything is ok. If something is wrong with the system, they always help me get what I need and let me know what goes on. It has been almost a year and a half since I got it and it works exactly the way it was demonstrated. It's easy to set and disarm, and the information on the screen is accurate. Whenever there's a storm or anything, it alerts me to it. Overall it's a good service.

8 years ago

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Verified Customer

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Joseph Villagomez Chandler, AZ'

We got it since it could be wireless and it was cheaper than the company I was using. Customer support has helped me out in several situations, including the time my alarm was malfunctioning. They were friendly and the service was fast. The system itself is user friendly. Overall they have been a reliable company and give me fast and friendly service.

8 years ago

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Verified Customer

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Deborah Jones Westwego, LA

I wanted to get rid of ADT because they refused to upgrade my system, so I decided to go and switch. The gentleman that came by to install the system was very helpful and did the job speedily. It didn't take them long. Every time I had a problem, I just called them and they would solve it all quickly. I have a doorbell device and I love it, I can hear it from anywhere in my house.

8 years ago

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Verified Customer

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Gail Vergato Billerica, MA'

My husband passed away and since I wanted to stay in the house, my son insisted I get a security system. Since he's my son, he has a key to get in of course. The system tells you if the doors open or if you leave a window open as well. Whenever I have issues, customer service is great and they jump right on it. They work through with it. I also like that I don't have to wait for someone to come into the line, you speak immediately to someone. Since I'm living on a medicare fixed income I've had to make some adjustments for me to go with them. Still, it's an excellent system.

8 years ago

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Verified Customer

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Jackie Smith Pinola, MS

Any time I have had problems with equipment they help me fix the problem right over the computer or phone. If I was out of town and alarm went off they would notify me, call the police and then call me back to let me know what the police found. Their customer service is always nice and friendly and more than happy to assist with any questions or problems you may have. Very happy with Protest America!!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Tracy, CA

It's really good, and I like it. I've been with Protect America for a long time, and it's a good company. They respond really fast, and the customer service is really good. Plus, they're really good listeners, and are very friendly and comfortable to talk to, so I'm very happy with them. Actually, when my husband lost his job for some time, they gave me a time that I didn't have to pay anything, so they had a lot of empathy, and that's what I liked. They even sent us a $100 gift card! I was really happy with the person that helped us out, he was wonderful!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Phyllis St. Louis, MO

We previously had ADT, and the alarm went off when a lightning struck a nearby person. We tried getting a hold of them to help us turn off the alarm, but they wouldn't answer, and even got to the point of hanging up on us. It was a really scary experience because it lasted 24 hours, however, Protect America did instruct us on how to manually disarm the alarm. They were very helpful! I'd say they've been very trustworthy people, and overall, we've been very satisfied with their service.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Elaine Bunkie, LA'

We were looking for a security system for our house, and the way our house is built wasn't really convenient for other companies, and they were charging up to $1,500 to install the system. On the other hand, with Protect America I just ordered it online and installed it myself! I've always been able to get through when I call them, and they even give me a few tips here and there. The alarm has gone off a couple of times when I wasn't home, and the police was here within 5 or 10 minutes, and I liked how quick they were.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kent Akron, OH

Their equipment is very easy to use, easy to maintain, and their customer support is very helpful and easy to reach. The YouTube videos have been very helpful as well. I actually chose them because of their affordability, and the fact that it's easy to use their equipment. Even if there's a false alarm, they call me right away, and have been very responsive. That means the world to me.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Terry Princeton, WV'

Protect America has been a good company. I've been with them quite a while now, and I haven't required much of their help, although they have made changes to the system. They just sent me the articles to make the changes. The equipment has actually done a good job. A squirrel set the system off one time while I was away from home, and they called me to ask if I wanted to call the police. They were pretty quick with that. Plus, I didn't find any better prices when I was looking for a system, and as a matter of fact, I think that's why I chose them.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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John Mt Sterling, IL

I've had some problems with the batteries and the sensors, so their representatives walked me through that. Of course, I had to pay for them, but they sent me new batteries. I've also had a couple of alarms that were accidental, and they show me how to take care of that as well. The only thing I don't like about them is that they're a little high in their monitoring. Besides that, I've basically been trouble free with them.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Lou Westminster, CO

For the most part, my experiences with them have been positive. I really liked the idea of being able to order the system and install everything myself. Actually, that's the reason I chose it. My only complaint would be that every time I test my system, I end up calling the security center. It takes them about a minute or two to answer. It's not a big deal when I'm doing the monthly test, but if I had an emergency, then I'd be pretty concerned having to wait that long to talk to someone. Besides that, I've been pleased with the equipment, although, I've had to replace the wireless siren modules a few times already. I've also had problems with the intermittent motion detector, for which I must take everything apart and put it back together for it to work. I think they change their monthly charge to less than $40 as well. Most of the companies out there charge less than that.

8 years ago

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Verified Customer

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Calvin Lusby, MD

they've offered good customer support. I had to call to add a sensor, and they were able to walk me through the process. I also had a couple of false alarms, and they did what they were supposed to do. I loved the idea of not having to pay a lot of money for the installation. That also meant that I would be able to install the system myself, without having to schedule appointments and have a lot of people running all over my house.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Elizabeth Bremerton, WA'

A couple of my friends had Protect America, and they were quite pleased with the experience, so I decided to go ahead and give it a try. Their customer support was extremely helpful, especially when I moved, they helped me set up everything. They also sent me extra supplies in a timely manner, and encouraged me to call back if I had any issues, so I felt like they were quite informative.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Elvin Torbett Grand Ridge, FL

This was the cheapest one at the time and it was just something that we decided we needed. It's been real good, I mean when you call them and they answer all the questions and help you through everything, they're just good about it. As for installations, the guy came in and just installed everything and gave us instruction, how to do and it was real good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Thelma Wiggins Durham, NC

At the time when I was looking for a security system, Protect America was the most prevalent in my area. They simply offered what I needed. I've always had a good support from them. They've always answered my questions, and provided whatever service I needed. The system is good, I only had a problem when they updated it. They wanted me to put in the new machine myself, which I wasn't able to do, so I had a little trouble trying to get their consent to send over a technician to do that. Besides that, everything's very good. They're always on top of everything, and are timely with checking your equipment periodically.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Monica Williams Tucson, AZ

It's been an awesome customer service! They've always known what to tell me, and when my key fob was failing, they figured out it was the battery, and they sent me a new one within 2 days. I also installed it myself, and it was really easy. Regarding the equipment, it does exactly what it's supposed to do. We had an outreach once, and my house was still secure because I have that wireless thing attached to it, so that was awesome! It's just a great company!

9 years ago

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Verified Customer

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Alice Baldwin Haw River, NC

My mother needed a security system after my father passed away, so I decided to get Protect America for her. Their people has been good, and anytime you need information, they are more than willing to help you out. The system she has is an updated one, and it's working pretty good. I actually installed it myself, it was easy to set up, and the representatives guided me through the complete set up; from start to finish.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donald Vanduyn Cheyenne, WY

They're all very nice people, but I just had trouble setting up the system because of my disability. Fortunately, somebody came over and helped me. The was pretty easy to install, but I didn't like the cameras. Since they have electrical cords, I'm going to have to have an electrician come over, and that means more money. I just haven't had good luck with it. Besides that, everybody's wonderful and really nice!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Stephen Anderson Traverse City, MI

It was very simple to install, I did it myself, and the system has worked very well so far. I think the price is right as well, they've kept it very reasonable. They're highly competitive, and that makes it a bargain. I've had some equipment failures as well, and they replace them promptly. I've been very satisfied with them; their people always respond very quickly to emergency situations.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Mr. Watts Piscataway Township, NJ

Setting up the equipment was timely and good, plus, it's worked very well. Customer support actually walked me through things I didn't understand. They took their time to help me. I actually had a fire in the house, and because of the hook up that I have with Protect America, they noticed it right away and called me so I could get out of the house. They even called afterwards to see if everybody was okay. I appreciated that.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gwendolyn Starks Newark, NJ

ADT told me I had to own my home to have a security system, while Protect America didn't require that. I accidentally pushed something the first week of having the system, and they had the cops come over right away, so that's when I figured out it actually works. The representatives got us straightened out right away, so it's been a very good experience. An ADT representative approached me with an offer, but I said no. I'm very pleased with Protect America.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carl Dellostritto Dublin, OH

Their customer feedback online was very good for Protect America when I chose them, so I decided to go with them. Plus, they have given me the opportunity to upgrade to additional features, but they never raise my rate. It wasn't difficult at all to install it. They actually walked me through everything, and that was very helpful. The representatives were very helpful, and they double checked everything. I'd say they're very professional as well. I had an incident where they called me to tell me that somebody was in my house. It appeared to be somebody with permission, but unfortunately did not know the code. They gave me the option to cancel the alarm, that way, the police wouldn't have to go over.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Diego Graves Colorado Springs, CO

Whenever I had a problem, their customer service answers pretty much everything over the phone, and they're pretty clear as well. So far, I haven't had a problem with their equipment. I recently had a battery problem, but that's kind of expected after having this service for over 10 years. Besides, installing it was simple. They're reasonably priced, and they're willing to upgrade your service when you run out of your contract.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jeffery Hicks Alexandria, LA

Their support is very good! They're knowledgeable, they know how to assist you if you have any problems in programming, and they're just right on it. Also, the system was really easy to install. You can do it yourself, and don't need anybody. They'll walk you through the installation process if you have any problems. Overall, I just think it's a great company, and it does what it says it does.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Goree Shreveport, LA

We installed the system ourselves, and when it was time to upgrade the equipment, they were on the phone helping us. It was a great experience! Their consultants are always very knowledgeable, very prompt and get the job done on the first call. They're very patient as well; they don't rush you off the phone and don't put you on hold much. I just love their customer service, and the service itself!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Inez Ledman Borrego Springs, CA

At first, the installation process was confusing. I wasn't really sure in how to place everything, but the technician on the phone was very efficient. I live in the desert, and the sun melted the adhesive, so my alarm went off because the sensor picked up that drop on the window. They sent over more adhesive right away. Everything has been very positive.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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