Brinks Home Security: Read 4,402 User Reviews From Real Homeowners

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Verified Customer

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Joyce Robbins

Very cheap, poorly made, outdated system.

7 years ago

Reply from Brinks Home Security

Hey Joyce - Thank you for your feedback. If you don't mind, could you please provide some additional insight as to how our equipment is 'very cheap', 'poorly made' and 'outdated'? Also, if you reply with the full name and address associated with your account, a member of our team will reach out to you and help you with any additional issues you may have with our products and/or services. Thank you in advance and we look forward to your feedback!

May. 23rd, 2019

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Verified Customer

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Jim

All about the money. Nothing else. Equipment is junk.

7 years ago

Reply from Brinks Home Security

Hey James - Thank you for your feedback. Could you please clarify how/why we're "all about the money" and how/why our "equipment is junk"? We would love to hear a bit more of your insights, so please reply via 'private response' with the full name and address associated with your account. A team member will then be in touch with you to figure this situation out. Thank you again for your feedback.

May. 9th, 2019

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Verified Customer

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Ravish Shah

It does not work effectively. Lots of error. Cannot trust.

7 years ago

Reply from Brinks Home Security

Hey Ravish, we’re sorry to hear that your equipment is not working properly!! At Protect America we want to resolve any of our customers’ issues as soon as possible. We also try to encourage regular testing of our equipment to avoid these unfortunate situations. Could you please DM us with some additional details on this so that we can assist you? Thanks and please let us know if you have any questions or concerns.

Nov. 29th, 2018

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Verified Customer

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Shari Jeanniton-Hill

The system is not thorough, its not fluid

8 years ago

Reply from Brinks Home Security

Hey Shari, we appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Jason Deakin

System always calls in cutting off calls unnessary.

8 years ago

Reply from Brinks Home Security

Hey Jason, we’re sorry to hear that your system is cutting off calls. At Protect America we want to resolve any issues you might be having with our service. If you’d like, could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Glo Hyattsville, MD

Never hear about discounts like other companies.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Sandra Paradise-Johninson

I don't like having to be technician when I'm paying a insurance fee.

1 year ago

Reply from Brinks Home Security

Hello Sandra, thank you for your feedback regarding your experience. We are glad to know that you have the Brinks Home Plus warranty plan to help reduce the cost for your system repairs. Troubleshooting is our first step in the process to resolve maintenance issues; if a technician is necessary, the plan will greatly reduce the cost for the additional service request. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 31st, 2025

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Estelle Finley

Difficult to get service. I pay for a service agreement.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Estelle. We are happy to provide additional assistance and get more details about your expectations and help resolve any remaining concerns. Please email us at socialmedia@brinkshome.com with your account details and how we can help provide a better experience. Thank you.

Jul. 30th, 2025

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Frances Finley

Good phone customer service and easy to reach.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Frances. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Adrian Garcia

Retention service better than existing customers

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Adrian. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Robert Williams Indianapolis, IN

have been on hold for 2 hours today , if you sign up they will not let you canc i would not go with them !!!!

4 years ago

Reply from Brinks Home Security

Robert, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Dec. 13th, 2021

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Zachary Holland, MI

I’ve been trying to cancel my account to no avail. They are charging me almost $600 to cancel, WTF?!

6 years ago

Reply from Brinks Home Security

Zachary, we are sorry to hear you would like to cancel your services with us. Here at Brinks Home we never mean to make any request a difficult one. I would like to reassure you we are here to help and would be more than happy to take a further look into this. I have located your account and I would be more than happy to investigate this matter further. Once the investigation is complete, I will reach out to you. - Juana H.

Sep. 1st, 2020

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Lynda Hickman Fort Worth, TX

The installation went smoothly, no problems.

6 years ago

Reply from Brinks Home Security

Hi Lynda, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

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John J Wohlever Holland, MI

You Don't have maintenance personal for installations or service issues.

7 years ago

Reply from Brinks Home Security

Hey John - We're sorry to hear that you're having an issue with your DIY installation. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account. A member of our team will then reach out to you to help troubleshoot any issues you might be having currently. Looking forward to hearing back!

Apr. 23rd, 2019

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Damian Seth Aldridge Houston, TX

They never contacted me. They obviously do not like new, large accounts. Or maybe PA didn't want my business.

7 years ago

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CLAIRE BARRETT Savannah, GA

Absolutely APPALLING customer service and shoddy workmanship. Never, ever use these disrespectful scam artists

7 years ago

Reply from Brinks Home Security

Claire, Here at Brinks Home Security we strive to ensure we are being upfront and honest in all of our doing as that is the reason all calls are recorded here. Nonetheless we would like to turn this negative review into a positive one. If you'd like assistance in resolving this matter please do not hesitate to email me at and I will be happy to reach out to you. -Jacob B

Apr. 8th, 2019

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Tammy Haynie Lincoln, NE

Charles was condescending and rude. You can tell him I found a unicorn. He was the one who said I was looking for one.

7 years ago

Reply from Brinks Home Security

Hello Tammy - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

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Joel Huf Denison, TX

Very thorough and fair pricing. Process was super easy.

7 years ago

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Thomas Swisher Pittsburgh, PA

First installer was not very good but 2nd was excellent

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dominic Beacco Pueblo, CO

Representatives were great but I was not interested in a 5 year contact

7 years ago

Reply from Brinks Home Security

Hey Dominic, we appreciate you taking the time to leave us feedback on your experience! We do rely on a 3 year contract in order to provide enough equipment up-front for total home protection. We understand that this approach is not for everyone. Please feel free to DM us with any concerns or questions you might have about our service. Thanks!

Jan. 17th, 2019

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Richard R Berquist Burnsville, MN

staff is excellent, software/online forms, poor!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Karen / Howard Kissimmee, FL

The service is ok, but not what I expected. Sometimes I find it to be unreliable.

7 years ago

Reply from Brinks Home Security

Hi Karen, we’re sorry to hear about this! At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

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Josh Burgess Pleasant Grove, UT

Professional company! Great to work with

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Stan Pylipow O'Fallon, MO

One telecon-rep was helpful & enthusiastic!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Annymous Rockwall, TX

They charged my credit card when I did not go with them. They call me daily and I have another system for a month now.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jun. 27th, 2018

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Anonymous Yorba Linda, CA

Product doesn't work. They are taking payments out even when system is not set up.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 27th, 2018

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Price

If system can could be a little bit more cheaper

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Pete Brown Wasilla, AK

I inquired and then told them their devices didn't suite our climate. They continued to call and harass me daily.

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jun. 13th, 2018

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suzie Castle Rock, WA

Phone and email information was informative and friendly

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Nor sure if I am getting their best deal. Raleigh, NC

They sold me a system, established a price, then advertised a much lower price.

8 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Anonymous Chapel Hill, NC

pricing is too high for additional camera monitoring

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Gerry Fulgentes Canoga Park, CA

The sales person kept probing on me when I repeatedly asked for sometimes to decide since Im considering other options

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when they are considering other options! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Apr. 3rd, 2018

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Jenzi College Park, MD

Their Customer Service follow up is thorough.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Greg Dunkirk, MD

Only at the initial stage, performance is still pending.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Denise Quigley

The company requires customers to commit to a very long contract.

8 years ago

Reply from Brinks Home Security

Hello Denise - Thank you for your feedback. A member of our customer support team would be more than happy to connect with you and discuss the ins and outs of our contract length and terms. If you wish to learn more, please reply with your contact information and a member of our team will get in touch with you.

Mar. 28th, 2019

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NA

They lie. Checked my credit then after ask to add husband too. Y??? Because we are married. Makes no sense. Liars.

8 years ago

Reply from Brinks Home Security

Hi there,

We appreciate you taking the time to leave us feedback. A credit check is standard procedure for all of our customers. If we can further assist you in securing your home please give us a call.

-Adam

Feb. 22nd, 2018

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Abby Splendora, TX

The agent I spoke w/ was very knowledgeable

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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sara Plano, TX

i learned of their quality though on line research.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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chris benten Cedar Park, TX

Website has no products or pricing therefore PA comes across has scamming hard sell company. No thanks.

8 years ago

Reply from Brinks Home Security

Hi Chris,

Thanks for taking the time to leave us feedback on our pricing. The reason we don't list prices on our website is that we customize our security solutions for each customer. As such, no two prices are the same. If you would like assistance with a quote feel free to call one of our security solutions specialists at 1-800-951-5190 or send us a direct message here. ?

Thanks!

-Adam

Feb. 12th, 2018

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Francene Carol Stream, IL

There are no rates anywhere on their website. Don’t want a high pressure sales call.

8 years ago

Reply from Brinks Home Security

Hi Francene, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on providing an industry leading customized home security package for our customers - as such, prices vary depending on the equipment you need to best protect your home. We would be happy to provide you with a quote.

Thanks!

-Adam

Jan. 31st, 2018

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Dave Lee Kennewick, WA

Company with integrity...a rare commodity these days!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Dan Winston-Salem, NC

Sales tactics were too aggressive, and sales agents did not communicate my needs and schedule with one another

8 years ago

Reply from Brinks Home Security

Hi Dan,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Bill Woodland Park, CO

Representatives I spoke to were very responsive and helpful

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous Phoenix, AZ'

No. Home ownernone, not for business. Didn't Meet my needs. Monthly too expensive and I don't want do it yourself.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Betty White

Service was bad. Had a very hard time trying to cancel.

9 years ago

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Gilbert Bowsher New Bern, NC

Moving to RV and they could not supply product. Would not consider letting us out of contract obligation.

9 years ago

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Rod Thompson Billings, MT

I like the ease of access with the Brinks Home Security.

3 years ago

Reply from Brinks Home Security

Rod Thompson, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! - Andrea.

Jun. 2nd, 2023

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SAMANTHA EDWARDS Tyler, TX

They're people skills and their customer service were stinky. I would nit recommend them to my dog lad less a person!

4 years ago

Reply from Brinks Home Security

Hi Samantha, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Oct. 5th, 2022

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Mark West Columbus, OH

A big name for a big bill safeguards and customer service is not what it could be

4 years ago

Reply from Brinks Home Security

Hi Mark, thank you for your feedback. We are sorry to hear about the concerns you are having regarding your service. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jun. 21st, 2022

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John Lewis Fort Smith, AR

No longer Brinks thank the Almighty. Everytime the alarm goes off because of storm you get a police notice or fine for a faulty alarm.

4 years ago

Reply from Brinks Home Security

Hi John, thank you for your feedback. We are sorry to hear about your recent concerns regarding system issues. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 6th, 2022

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