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Capital One

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7.4

Overall Score

LAST UPDATED: June 2nd, 2023

As the fifth-largest consumer bank and eighth-largest bank overall in the nation, Capital One offers banking services with a focus on helping consumers find financial success with credit cards.

Capital One offers credit cards for all credit levels, making it one of the most popular choices in the industry - no matter if you have bad credit or excellent credit, there are options for you.

Backed by positive customer reviews, getting a credit card with Capital One is a great option for whatever your financial need may be.

Continue reading for pros and cons, and verified Capital One reviews from real customers.

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Customer Review: Matt B. from American Fork, Utah

"I love my Capital One cards. I have several different ones for different rewards. They are accepted everywhere, I can choose which type of card I want and I recently called about my annual fee and they were so friendly and helpful." 

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The Good

  • Variety of Cards
  • Pre-Approval Without Impacting Your Credit
  • Cards for Bad Credit
  • Rewards
  • 0% APR Credit Cards
  • No Foreign Transaction Fee
  • Free Credit Score Check
  • Fraud Safeguards
  • Positive Customer Reviews

Variety of Cards

Capital One offers 19 different types of cards, allowing you to choose the best credit card based on your credit score, rate and fee preferences, and different rewards offerings.

Capital One seeks to provide a credit card option for every consumer. Those who are looking to rebuild credit can apply for a secured credit card, an offering that is not available with every credit card company. Those with excellent credit can choose from various cash back cards, or pick a rewards credit card, offering points or miles on airlines, hotels, or other travel expenses. Capital One also offers store credit cards for those with excellent credit scores.

Each credit card listed on Capital One's website lists the purchase rate, transfer information, annual fee, and credit level required for approval, making it easy to see at a glance what options might be best for you.

Pre-Approval Without Impacting Your Credit

If you'd like to check which cards you qualify for based on your current finances, you can do so without impacting your credit score. 

Cards for Bad Credit

Capital One offers a secured credit card for consumers with bad credit, or those trying to rebuild credit.

Secured cards require a security deposit, which becomes your credit limit. Capital One requires a deposit of $49, $99, or $200 for an initial credit line of $200. This secured card is unique in that the security deposit is refundable, and the customer will be automatically considered for a higher credit line after six months. The card does not have an annual fee, but the APR rate is relatively high, at least compared to regular credit cards, at 26.99 percent variable APR.

Rewards

For the majority of their cards, excluding secured cards used for building credit, Capital One offers attractive rewards to its cardholders.

Rewards vary based on each card. It is important to note that some cards do not allow rewards, including cash back, on all purchases. Some cards, such as the Savor® Rewards and SavorOne® Rewards cards only offer cashback on dining and entertainment. It is important to read all details provided to choose the rewards card that will best fit your needs.

0% APR Credit Cards

Capital One offers credit cards with a 0 percent intro APR, which is not necessarily unique to this card issuer. For those with excellent credit, they can apply for a card that will not require interest rate payment for the first 12 to 15 months.

Consumers with poor to fair credit will not be approved for cards with a 0 percent APR offering, and can generally expect higher rates.

No Foreign Transaction Fee

Capital One does not charge foreign transaction fees, which is a nice benefit for cardholders who travel frequently. Instead, foreign purchases will be automatically converted at the foreign exchange rate at the time of payment processing.

Free Credit Score Check

Through CreditWise® by Capital One, customers can access and view their credit history at no additional cost, and with no ramifications to their credit score.

It is important to note that CreditWise uses a different credit scoring model than the commonly used FICO score model. Both models are based on similar key factors that lenders look at when considering you for a credit offer.

Fraud Safeguards

Customer security is Capital One's top priority. To protect a customer's credit card information, as well as bank account and debit card information, Capital One offers a number of fraud safeguards. Its associates are required to complete security training, and there are systems and protections put in place to protect a customer's personal information, such as their social security number.

If your card is lost or stolen, Capital One has listed phone numbers that you can call for immediate assistance. Upon contacting Capital One, your identity will be verified before account information is discussed or shared.

Positive Customer Reviews

The majority of Capital One reviews are positive with 84 percent of reviews rewarding the company 4 or 5 stars. These positive reviews most often highlight good experiences with customer service, including prompt responses and problem solving. In addition, customers are please with the ease of setting up an account, as well as competitive rates and rewards compared to other credit card issuers.

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Customer Review: Beverly Schacher from Long Beach, Mississippi

"We have been very satisfied with our Capital One credit card. They don't charge an annual fee, their customer service is good. It let's you get cash advances and is accepted almost everywhere."

Of the limited complaints, customers outline being overcharged on fees as well as receiving high interest rates.

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The Bad

  • Annual Fees
  • Late Payment Penalties

Annual Fees

Capital One offers credit cards with no annual fees, but there are various cards that have a required fee. Annual fees range from $39 to $95, which is significantly lower that other card issuers, such as American Express that has some cards with an annual fee of $250.

However, the higher the annual fee, the bigger the rewards that can be offered on that credit card.

Late Payment Penalties

Capital One charges a fee for late payments, which varies depending on the card.

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The Bottom Line

Although Capital One experienced a large data breach in 2019, in which a hacker gained access to over 100 million credit card accounts, including access to personal information, Social Security numbers (Social Insurance numbers for Canadian customers) and bank account information, the company has bounced back, providing trustworthy service and fraud protection.

Capital One offers several great benefits, including a number of rewards programs and competitive APRs. However, the company does have annual fees and late payment penalties in place. If you have bad credit, Capital One has options available in the form of secured credit cards with refundable security deposits, providing an option for building or rebuilding credit.

The majority of Capital One customer reviews are positive, with the majority of customers outlining good experiences with customer service in which they received prompt service, especially in response to fraudulent card activity, which is good to see considering the company's past data breach. 

Keep reading for Capital One credit card reviews.

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Star Rating

4.4

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1,076 Reviews

Review Breakdown

5 grade

64%

4 grade

20%

3 grade

7%

2 grade

4%

1 grade

5%

Sentiment Criteria

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Quality

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Sandra Diggs Houston, TX

Capital One continues to help me keep my finances straight and sends realistic info concerning keeping within my money goals. I am improving my credit picture steadily with them and look forward to higher scores as time goes on.

1 day ago

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Marla C St Louis, MO

I love using Capital One because it not only offers credit cards, but it also has Capital One Shopping which finds discounts for you and adds them to your shopping list, which saves you money, and everybody loves to save money, right?

1 day ago

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Cat Metzenbaum Ogden, UT

I've b had both a VISA and MC from Capital One for many years. I appreciate getting cash back and the many ways Capital One offers to redeem those rewards. Capital One has been extremely helpful when I find charges that are not correct. They have been miracle workers for me in getting a refund from a company that did a horrible paint job on my car. Right now I am shopping for a new car. Capital One offers financing plus information on auto dealers that they will finance for. I feel very safe using Capital One.

1 week ago

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David Adrian Morales Weslaco, TX

I have the QuickSilver and Walmart Cards. They are both good with introductory offers, and rewards. They give you statement credits and monthly cash back: 1.5% for QuickSilver and 2-5% for Walmart. No annual fees and easy approval. I use both of these on a weekly basis.

1 week ago Edited May 22, 2023

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DrCheryl Dusty Shreveport, LA

I had been in a serious accident and was out of work for some time. I called Capital One and asked what I could do. They advised that I could put of several months of the past due payments until I was working again. It made all the difference to me to not worry about the bill for a short time.

1 week ago

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Kevin Ortiz

Capital one has a great rewards program. Their app is really robust as well as their website. I love how I am able to access different discounts through the shopping deals in their website. However, I wish it was also available through there iphone app

1 week ago

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Jeremy Summa Inverness, FL

I’ve been with capital one for years I use them for banking and credit card and my car loan is all with them and it is seriously easy to work with them. I’m on my second car loan with them. Highly recommend them.

1 week ago

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Beth Perkins Great Falls, MT

Excellent customer service! I was on vacation - 2,000 miles away from home and my bank card (debit) wasn't working properly. Capital One gave me an on the spot credit line increase and within minutes, I was able to enjoy my vacation. They will ALWAYS have my business for being there when I needed them.

2 weeks ago

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Chase Victorson Yonkers, NY

Good customer service. Easy to use website, easy to redeem awards. I am a big fan of Capital One. My only hang-up would be that they use Priority Pass (which is nice) but that doesn't have the value it would appear to because EVERYONE uses Priority Pass and so I cannot get into lounges :(

2 weeks ago

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HD Lakeland, FL

I'm a Capital One customer, meaning I have a BJ's wholesale store and credit card. This card gets me my membership at the wholesale club, with all kind of discounts. If I use my BJ's/Capital One card at the gas pumps - I get 0.15 cents off per gallon - that helps when gas is hovering close to $4.00 per gallon.

2 weeks ago

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marina reynaga Austin, TX

I have been a client of Capital One for a few years now. I like how easy it is to manage my account online. What I don't like is the automated customer service. It will take a while to get to a real person.

1 week ago

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HAROLD G LEWIS Elkton, MD

Capital one has been my favorite financial credit card tool for several years. The customer service interactions have alwys been helpful and provided much needed results.

1 week ago

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Janie Mc Meridian, ID

Capital One is a great credit card for people looking to establish new credit because it is fairly easy to obtain without having a perfect credit score. Unfortunately, in my experience, cardholders will pay high-interest rates in exchange. Still, it is a good entry-level card with similar perks to other credit card companies if you manage your account well.

3 weeks ago

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Ashley Illo Washington, DC

I love my capitol one credit card but hate the interest. The reason I give capitol one a 5 is because my other one went into collections and eventually closed. I did do a settlement and not long later caption one gave me a other chance. I'm happy with them.

1 month ago

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Mellissa Clark Palm Bay, FL

Love Capital One, I just wish they would open their business options up to more states. I have their personal checking, savings, and credit cards. I would love to use as my business banking as well, it is a shame that my state is not eligible to participate.

1 month ago

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CRG Lodi, CA

Capital One is helping me rebuild my credit with a secured card, and now they offered me another card to help build my credit. Their app is easy to use to manage my accounts and makes using my rewards and paying payments a breeze.

1 month ago

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BBQ Boy! LA

I've been loyal to Capital One for 4 years. I started with a Journey card. Capital One is a great company. If you notice something suspicious on your account they will look into it. Capital One has a great hardship program. If you fall behind they will work with you. They just don't drop you like other credit cards companies.

1 month ago

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Belle Charlotte, NC

This is a building credit credit card. Been using it since 2016. The economy has been down since 2008, so don't expect a credit line increase. It remains at $500. I have two cards so it's $1000.. Pay your bill on time so you can keep a credit worthy history.

1 month ago

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Kristi Rice Huntsville, AL

I really like the way this company monitors my credit card activity and contacts me when they see something out of the ordinary. On several occasions my card has been compromised and they caught the unauthorized charges before I even knew it. Twice had a card overnighted to me at no cost to replace the compromised card. Even had this happen while traveling for work - they were able to work it out so that I got the card at the hotel where I was staying and saved the trip.

2 months ago

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Dawn McCarthy Grand Island, NY

I have less than perfect credit but I am doing my best to improve it. Capital One has been the credit card company that has helped me the most. I currently have 4 cards with their company, 3 of which allow me to earn rewards, which are really generous and super easy to redeem. If you have crappy credit, you know that it is not only difficult to get approved for a credit card but it’s not easy to get a card that offers rewards and has no annual fee. Capital One offers both which is amazing and makes me feel like a semi responsible adult. If you use their app, you can easily see and pay your balance, you can see and redeem your rewards and you can see what they are offing in terms of scoring more in rewards. You can also quickly check your credit score. In some cases, you can redeem your rewards right in check out while you are shopping online. They also have a shopping app that I have just recently downloaded. I will have to get back to you on that, I don’t know enough about it yet to recommend it. Another thing I like is that they gave me limit increases without me asking for them, which is great, because you can see your hard work paying off. I know, this may sound like a commercial or that I may say at the end that I was compensated for my review, but, I promise, I really love this company. If you need to build your credit, this is the company for you!

3 months ago

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Tshillpa

I feel secure with Capital One. Great selection of products that I am able to view on 1 dashboard at capitalone com

2 days ago

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gayle sadowski

Easy to apply to. Online billing and paying very convenient. Always professional to talk to customer service.

4 days ago

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Joseph Campbell, CA

These credit cards are good and convenient. I love the using the card and paying it off every month so I don't have to carry cash.

1 week ago Edited May 30, 2023

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Danielle Johnson Chagrin Falls, OH

Capital one has offered so many benefits, Helped me get my credit up , cash back on purchases and discounts with select vendors. Absolutely love this company.

2 weeks ago

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Victor Berrios Port Saint Lucie, FL

Capital One is the only card that I have for many years I dropped the rest. They link with 360 and bills are understandable and good customer service.

2 weeks ago

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Neisha-kay McKenzie Canton, GA

Absolutely love my capital one card I get to use my points to repay my card. I’m a very big fan of Capital One to the point that I had to put my mom on it also.

3 weeks ago

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Maybeline Sandoval IL

I have quick silver and the regular blue card. They are so east and convenient to use. For me it's all about being convenient. They also work with many companies for discounts. It's great!

1 month ago

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Tyler Stowe Plano, TX

Have been a customer since 2006 of theirs and have never had an issues. Their website and app makes it easy to handle payments and customer service is easy to get a hold of when I need them.

1 month ago Edited April 27, 2023

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Heather H Sanford, FL

Capital One is a great company to do business with and build credit with too. Capital One has understanding, patient customer service representatives who make handling any issue a breeze.

1 month ago

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John Rhodes Sherman, TX

I am a very happy Capital One customer. I Have been the holder of a Cap-One card for about a year now, and have very excellent service . I love the way Cap-One communcates every transaction to my cell phone and email .

1 month ago

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Lisa Caruana Pittsburgh, PA

I had gotten a capital one credit card, to try to attempt to rebuild my credit. I had a issue with my car, and had to use it to help me with payments for bill's. This was a card that only had a $400 limit. I wasn't able to keep up on the payments, so they sent it to collection. I have so many Bill's now, that I have next to nothing, in order to buy food. This has happened since they CUT our help with SNAP. I don't have any cards now, and am working on what I owe. How can we live, with no Help?

1 month ago

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Paul Zygerman Charlotte, NC

Aside from their horribly outdated logo I have nothing to complain about with CapOne. They have very good customer service, their cards work as they should, and I've never had an issue. My credit lines have remained solid, even when I was maxing them out for awhile, even when I had some other credit card companies reduce my credit limit. One of the best things is their App and online services. Very good integration with ApplePay. I always get an alert about a charge, etc. The security is great, as I get a message if a charge seems out of ordinary. Oh, and when traveling to Europe, I had no issues with the card not working and didn't have to pay any foreign exchange fees, which some other providers charge...beware! All in all a great experience with a company who seems to care about their customer, unlike many other banks. Oh, and if you have a Capital One Cafe where you live (or while traveling), they serve Peet's Coffee for 50% off, and it makes a great co-working space!

4 months ago

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Scott Gillentine Winston-Salem, NC

Been with these guys for 20 years and I have a 774 credit score yet they jacked up my interest rate to 28.99% I called them on this and was told that they would not give me credit at a lower interest rate even with a good credit score! BEWARE OF THESE PEOPEL!!! THEY ARE CRIMINALS!!!

1 week ago

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Dick chester Columbia City, IN

Mailed a CC payment to them and they supposedly never got it. Charged fees and interest. Finally 2.5 months later they finally cash the check!!!!! I seriously doubt the problem was with USPS because all the other mail I mailed with the cc payment made it fine. So they get paid twice and get all the interest and fees too. How convenient. Could be their way of forcing you to go paperless and set up auto pay. Wonder how many this has happened to?

1 month ago

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malita walker

I love capital one! Everything about this card is a thumbs up from me. I have never had a problem with them and the perks are excellent!

3 weeks ago

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Curtis Oswego, NY

There mobile app is super easy to use. Always get updates on my credit report right to my email which makes it easy to keep track of things.

3 weeks ago

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Kelly Branch Bryan, TX

I love my capital one, when you make a payment it shows up quickly. They have let me change my due date a few times its so amazing to work with them.

1 month ago

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Ingaborg Howard MO

So far so good, I haven’t been with capital one very long. But I have enjoyed speaking with them when I have ever had a question. Thank you Capital One

1 month ago

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Joe White Dallas, TX

I used to have a Capital One card and bank account. I got scammed/hacked a few years ago and they told me they were not able to anything about it, which was terrible. I then moved to Chase and a similar scam/hack happened, but Chase made sure I was taken care of and that I didn't lose any money that was not of my fault. I was a Capital One customer for 9+ years before that scam ordeal, but sad to say I will never bank with them again. I don't think they care enough about their customers in this growing age of internet security threats and where scams and hacks were at an all time high! No thanks Capital One, and thank you Chase!

1 month ago

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Deborah Borst Hanover, PA

I just received and my first credit card credit Builder through Capital One and they are very helpful and I'm grateful I've never asked or look for one before and now here it is and they've been very beneficial to my financial status I'm grateful

3 months ago

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Eileen Rigsby San Antonio, TX

I’ve had a capital one card for years and have had a great experience. Interest rate is high, but they’ve worked with many any time I’ve needed it. The app makes paying and tracking your expenses so easy!

2 months ago

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andrea stevens LA

Best savings account with compound interest rates. Easy to sign up checking account offered as well. All can be done online. Has all the same benefits for security and things like that as their credit cards

2 months ago

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Adam Taylor

I got the CapitalOne Venture card because I do a lot of business traveling overseas and CapOne doesn't charge a tariff on the foreign charges. CapOne has been great at every turn and I still use the card a bunch, although I have diminished my use due to airline mileage cards.

2 months ago

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Haiyan Melbourne, FL

Have been a customer of capital one for 6 years. Capital One updates available credits as soon as you schedule a payment which makes it very convenient to use. It has high percentage of cash back for many retailers. Customer service is great.

2 months ago Edited March 28, 2023

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FriscoTXHomeowner Frisco, TX

I have been so impressed with Capital One. First, the website and app work great. Second, when there is an issue with credit card fraud they are really helpful working through it. The 1.5% cash back on purchases is a nice touch too.

3 months ago

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savannah cleary Havelock, NC

One of the easiest apps to use! Money back was easy to find on app as well!

1 day ago

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John Holbrook Winchester, MA

Capital one is a great company for credit cards and reporting to credit score companies

2 days ago

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Alexandra Amaro CA

Best service overseas, and now I can save money with their savings account.

2 days ago

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Arelis Asteasuainzarra

Great credit card low interest rate go to shop online nowadays

3 days ago

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Nancy Austria Rowland Heights, CA

Capital one was the first credit card company that accepted my application after becoming a US resident. A lot of other companies did not let me apply for their service because I did not have any credit score. I think Capital one is a great company to get your first credit card, the application process was pretty easy, their apps is easy to use and have a great interface. I am very pleased by their service, I will definitely stay a loyal customer.

5 months ago