Name: Capital One
Rating: 4.4

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Lydia Arnold Alpine, UT

We've had Capital One for as long as I can remember. We pay it off every month but earn points when we make our purchases. When I've needed help from customer services, they've always been great to work with.

7 years ago

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Dylan Curtis Pleasant Grove, UT

I've been a cardholder with them for several years and have enjoyed the convenience and knowing that I have something in case of emergency. It's come in handy a couple of times, and I'm grateful for it.

7 years ago

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Karen Anderson Lindon, UT

I recently got a capital one credit card. I am so very impressed with the interaction I have had with them. They were quick to answer a question that I had about activating my card.

7 years ago

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Tori Miller Draper, UT

We have had a credit card with Capital one for many years and love how easy it is to use their online and automated phone services. It is so easy and accessible to make a payment or check your transactions. The interest rate isn't the best, but we like how you accumulate points and can buy things with those points.

7 years ago

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Shari Evers Lehi, UT

I really like getting rewarded for using a credit card. We have athletes in the house that require us to go out of town. With tour Capitol One card we are able to use it towards travel and earn rewards for future travel. Love it!

7 years ago

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Lisa West Jordan, UT

I love Capital One for my credit card company. I love the cell phone app, the ease of use and I love the feature that it alerts you of every purchase immediately. This feature makes it simple to keep track of.

7 years ago

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Sarah Fairfax, VA

I really like their credit card and they make it very easy to link your credit card account to your bank accounts for easy payments and such. They have a good cash back/rewards benefit.

7 years ago

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Verified Customer

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Maria F Saffioti

When my card was compromised they were helpful and very professional.

5 years ago

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Verified Customer

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goodfelluz Stratford, CT

I liked the ability to use the card but what I don't like is they charge so much in monthly fees.

5 years ago

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Blankie

These cards have helped me put food on my table buy medicine, clothes and medical items as alcohol, bandages and medical equipment.

1 year ago Edited August 2, 2024

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martins timothy

Their rate are good plus their bonus when offered When setting up the account they helped me and it was very easy setting it up They customer service are better

1 year ago

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Dick chester Columbia City, IN

Mailed a CC payment to them and they supposedly never got it. Charged fees and interest. Finally 2.5 months later they finally cash the check!!!!! I seriously doubt the problem was with USPS because all the other mail I mailed with the cc payment made it fine. So they get paid twice and get all the interest and fees too. How convenient. Could be their way of forcing you to go paperless and set up auto pay. Wonder how many this has happened to?

2 years ago

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Anoushka Ahuja Lecanto, FL

I love the Capital Card, it has the best cash percentage return, the customer service is phenomenal and I have redeemed most of my points for travel

3 years ago

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Noa Ranoa Vista, CA

Great interest rate. Great service. This is a great company. I love my C1 cc. These guys are always with me and the fraud protection is 5 Stars.

3 years ago

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LeAnn Baytown, TX

My first credit card. Capital One is great for credit card beginners. And now they have some great option for getting points.

4 years ago

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Shelbi Griggs Houston, TX

Always have loved capital one, they never try to trick you or anything and have been able to build my credit score with it.

4 years ago

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Mariana Arteaga Perez Danbury, CT

I’ve been using this company. For years and I love the automatic messages I receive plus they have a great money back program.

4 years ago

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Willie Sneed Dallas, TX

One of the worst credit cards you can ever have insecurity is non-existent security is a joke I had identity theft for that I'm still trying to fix I send them my payment in Dallas all my life all of a sudden I see a bill for me to San Francisco I had to find it they sent me a bill for it for bed and breakfasts in San Francisco how crazy can you be

4 years ago

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carole abel Palm Coast, FL

just made a significant payment on my Capital One Platinum card but interest is still extremely high. i have a small balance to pay off and contacted capital one to see if interest rate could be negotiated or even card type. Spoke with a few CSR's and T2 escalation reps and they did not impress me at all- one CSR DID make a useful suggestion and told me to make a few smaller payments within the month. i will try this way again, i used to do this when i could afford it but as the holidays approach- i dont have this luxury but i will see after New year or close the account :(

4 years ago Edited December 13, 2021

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Jay Bartels Lutz, FL

I can highly recommend capital one credit cards . They have great customer service and are willing to work with you through hard times

4 years ago

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Laurel

Customer Service when you call always sent to another country and information is not as secure over there annoying. And they make you repeat everything because they do no understand you

5 years ago

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Chad

When I make a payment I have instant access. They do not just raise your limit to raise it and their ap is very user freindly.

5 years ago

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Darren Cardwell

They are extremely customer friendly as they take great care with customer service issues and all aspects of their user services.

5 years ago

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Janice

I was a loyal customer and I made a purchase online and reported to capital one of my purchases and how I didn't want the online company to do any other purchases on my account I gave capital one my confirmation number that I was given from the merchant. I was afraid it would happen that's why I provide the information to stop any transactions.But they refused to listen to me I have no reason to lie but long story short I no longer do business with that card I was a loyal customer for over 25 Years and they chose not to believe me.And chose to take my business some where Else.

5 years ago

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Joann Scott

When I was unable to pay my full minimum payments due, they worked out a payment plan for me to help me get back on track.

5 years ago

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Josh

Honest, just pay attention to detail. The company is up front not trying to trick you into debt. Good rewards when used correctly

5 years ago

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Matthew Haine

Decent company. Account security could be better and the interest rate lower. And they could do a better job of following up promptly on questionable purchases.

5 years ago

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Lori Fletcher Saratoga Springs, UT

Best balance transfer rates and minimal fees. Usually you can get a 15 month zero interest on your first balance transfer. Easy to use mobile app.

5 years ago

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Kenneth McWhorter

I have had a good experience with them. I like how they work with the customer and their payment arrangements and how they offer a large variety of services.

5 years ago

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Cynthia and Warren L. Stovell

Upon sign-up, spend $3,000 in the 1st three months, and receive a $500 cash cash back reward! Great customer service experience!

6 years ago

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Bryon Walters Beaver Dam, WI

I had my credit card shut off because Capital One didn't send me the monthly bill. I pay my balance every month, credit limit is 3 times the amount owed and I called immediately when I received the July and August bill on the same day and told customer service about the issue and that a check would be sent the same day. They still shut the card down so I had no credit card over the Labor day weekend. Less than impressed I would never treat one of my customers in such a manner.

7 years ago

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Thomas Hullinger Pleasant Grove, UT

Credit One has so many options in credit cards. I have been able to personalize them and get the rewards program that I want. I also like their rates.

7 years ago

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Kaleb Herbert Gilbert, AZ

Love this card. Interest is high, but I knew that before getting it. Great customer service and love the credit wise report I can check anytime.

7 years ago

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john a williams

they do everything well. It is sometimes difficult to reach someone but they have a lot of senior customers like me so i can understand.

7 years ago

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Maryayb Draper, UT

I love how easy it is to use reward points for travel with this card. The points are a huge benefit of carrying this card

7 years ago

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Courtney Mcmillan North Canton, OH

I'm rebuilding my credit and was approved with a low limit but after 5 months of on time payments it was raised substantially.

7 years ago

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Wesley Clark Kaufman, TX

Highest level of security and support of all my credit cards. Critically important to me. And one of the better cash rewards.

7 years ago

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Bruce Knipe

Easy online access and email alerts for every purchase and 1.5% back on everything without a yearly limit on the amount back.

7 years ago

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Lourdes Rivera Wilmington, DE

Is a good credit card but not as good as others plus they charge a yearly high fee I have asked them to changed it or switch my credit card to another but they keep denied to help me. I really wish I can paid them off.

8 years ago

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Brenda Stough Dora, AL

Great company for credit cards. Excellent customer service any very easy to deal with. They take care of your problems very quickly.

8 years ago

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Michelle Kuykendall

Capital One is among one of the best cards you can have for anything you might need from shopping to travel the rewards are good and so is their credibility.

1 year ago

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Kimberly Robinson

I love Capital One. Because I am going through a debit consolidation they have been patient. I didn't want to add them to the mix but the amount of interest and debt I had it was a need.

1 year ago

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Joe. D

Worthless customer service. I disputed charges for fraud and even after Capital One' lazy Fraud Deptartment said I had to respond a second time I made sure to do so via signed confirmation along with 12 supporting pages to my dispute. Not one individual from Capital One could confirm receipt of this in Salt Lake City UT so now they are reporting derogatory to my credit report. Its not big deal because Capital One is a garbage company and I used to work in commercial collections so I will be handling this the legal route. In the meantime I recommend staying away from them and check out the other credit card company with 24/7 live USA support.

1 year ago

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daniel johnben

I've had a Capital One credit card before! Overall, I had a positive experience with it. The rewards were great, and their customer service was helpful. I found it easy to manage my account online too.

1 year ago

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Godfrey Godfrey

I have had a Capital One secure credit card for more than 5 years, I got it when I was trying to establish my credit. As my payment history increased, my credit score went up to 780. I bought a house and I have a 97% perfect payment history, but Capital One has never increased my credit limit in 5 years on this secure credit card. I have charged and paid it off this card many, many times, but still no increase. I have 3 other cards with 20k credit limit, but still no increase by Capital One and I have asked why over and over again. They say it is because of a report by Experian, but I have pulled my credit report from Experian and there are no negatives. I have filed a dispute with Capital One and still, I have been unable to get the matter resolved.

1 year ago

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bnjfrancis1 Allen Park, MI

Have several Capital one credit cards that are used frequently. App is great and convenient and watch my credit score through credit wise. Great experience with Capital One!

1 year ago

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SJ BURNEY Dayton, OH

Company is very easy to work with with fair terms and great customer service. We use capital one shopping and also have a vehicle loan with Capital One. LOVE THEM

1 year ago

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Joanna Aguirre San Diego, CA

Out of all the credit cards I have had , Capital One is by far the most understanding and will do thier best to work with you when you are having finacial issues

1 year ago

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Sharon Las Vegas, NV

I have had an account with Capital One for many years and have experienced 5 star customer service on every call with the end results a positive interaction.

1 year ago

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Linda Selzer Boston, MA

I know I was stupid and some of this is my fault, but Capital One really duped me and I am sure they are not the only credit card company that does this. I was offered a credit card quite a while ago with a nice large credit line and zero APR to begin with, I should’ve realized that was too good to be true. They said I would not be charged any interest for the first 15 months and I took that at its face value. I did not realize that once the 15 months were over the 15 months worth of interest, would then be charged to me in one lump sum . My minimum payment went from $140-$523 overnight. I think this is a common practice in the credit industry and so I wouldn’t say it is just capital one but I would say be careful whenever you get a new credit card .

1 year ago