Name: Capital One
Rating: 4.3

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SJ BURNEY Dayton, OH

Company is very easy to work with with fair terms and great customer service. We use capital one shopping and also have a vehicle loan with Capital One. LOVE THEM

1 year ago

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Joanna Aguirre San Diego, CA

Out of all the credit cards I have had , Capital One is by far the most understanding and will do thier best to work with you when you are having finacial issues

1 year ago

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Sharon Las Vegas, NV

I have had an account with Capital One for many years and have experienced 5 star customer service on every call with the end results a positive interaction.

1 year ago

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Linda Selzer Boston, MA

I know I was stupid and some of this is my fault, but Capital One really duped me and I am sure they are not the only credit card company that does this. I was offered a credit card quite a while ago with a nice large credit line and zero APR to begin with, I should’ve realized that was too good to be true. They said I would not be charged any interest for the first 15 months and I took that at its face value. I did not realize that once the 15 months were over the 15 months worth of interest, would then be charged to me in one lump sum . My minimum payment went from $140-$523 overnight. I think this is a common practice in the credit industry and so I wouldn’t say it is just capital one but I would say be careful whenever you get a new credit card .

1 year ago

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Donna St Louis, MO

I'VE HAD MY CREDIT CARD FOR 15 YEARS AND HAVE NEVER HAD A PROBLEM WITH BILLING OR CUSTOMER SERVICE! AND THEY SAFEGUARDS THEY HAVE IN PLAY MAKE ME FEEL PROTECTED FROM FRAUD.

1 year ago

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Clair McDougal

Excellent card terms and very user friendly online services. Payments are very easy to make online. I once disputed a charge and the customer service is excellent.

1 year ago

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Jelitsa Velazquez Philadelphia, PA

Customer services are always informative, they allow you to customize your notifications and offer you a lot of forms of notification. They have helped my credit a lot.

1 year ago

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Robert L Pressley Atlanta, GA

I was just notified that I had gone over my card limit by nine dollars on my Cap One Visa. In the text message I received, I was also told that I would not be charged an over the limit fee. Good message and good feeling about Capitol One.

1 year ago

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Jerry Bella Vista, AR

Capital One has been one of my go to credit cards, they have got a great service that lets you know if a purchase looks suspicious and lets you know of it

1 year ago

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TC B Florissant, CO

No, Just No. Don't waste your time and don't give this company your money. I had 3 cards with this company, great credit, and it didn't matter. For years.... credit increase requests kept being denied. Customer service is terrible. At one point, I got locked out of my online account, could not remember my password, and even uploaded my ID to prove who I was. Tried several ways to say "this is me" to customer service but still could not get into my account online- only through phone and paper mail. Ridiculous. I ended up closing all 3 accounts, and when Walmart switched to Capital One from Synchrony, I closed my Walmart card solely for the reason it was now managed by Capital One. Never will use Capital One again!

1 year ago Edited August 11, 2023

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Hortline Phoenix, AZ

My Capital One card gives me the peace of mind knowing that I can purchase things with credit when places require a credit card. I have not had a problem with using this card anywhere.

1 year ago Edited August 7, 2023

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Robert Horn II Pahrump, NV

Good credit card to have. Excellent benefits and no annual fee. Capital One support team is great when it comes to disputing an unknown charge on your card.

1 year ago Edited August 1, 2023

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Clela Finn Schertz, TX

Capital One gave me two cards with great limits. One has cash rewards so I use it most. The credit report monitor is free and invaluable. I love Capital One.

1 year ago

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Terrunder Columbus, GA

They are so terrible. I dont have bad credit at all cause i pay my bills but that hidden fees they add on to you when you dont read its terrible. I will never get another card from this company & they will worry you so much. You might like this company but i dont.

1 year ago

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David Carraway Santiago de Cali, VAC

I had services for over 10 years. After receiving a check from a potential employer to purchase equipment, the ding the check fraudulent. This was fine and the funds were returned, except for a portion I had spent, I was not aware that this was fraudulent, and was okay with there investigation, that the found out because when trying to get into Uch with that employer I had no luck! But instead of protecting me from the fraudulent activity they closed my account! I never ever had any bad activities for my account like this and begged them not to close my account they refused and give me minimal contact. I would consider this very awful business practices very unfair some which I would think would be in violation of banking practices and rules!

1 year ago

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marina reynaga Austin, TX

I have been a client of Capital One for a few years now. I like how easy it is to manage my account online. What I don't like is the automated customer service. It will take a while to get to a real person.

1 year ago

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HAROLD G LEWIS Elkton, MD

Capital one has been my favorite financial credit card tool for several years. The customer service interactions have alwys been helpful and provided much needed results.

1 year ago

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Jessica Romero Port Jefferson, NY

Been with Capital one for many years. Started off with one credit card and later offered a new card that offered great rewards. Both reasonable and great overall!

1 year ago

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Danielle Johnson Chagrin Falls, OH

Capital one has offered so many benefits, Helped me get my credit up , cash back on purchases and discounts with select vendors. Absolutely love this company.

1 year ago

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Victor Berrios Port Saint Lucie, FL

Capital One is the only card that I have for many years I dropped the rest. They link with 360 and bills are understandable and good customer service.

1 year ago

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Neisha-kay McKenzie Canton, GA

Absolutely love my capital one card I get to use my points to repay my card. I’m a very big fan of Capital One to the point that I had to put my mom on it also.

1 year ago

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Kelly Branch Bryan, TX

I love my capital one, when you make a payment it shows up quickly. They have let me change my due date a few times its so amazing to work with them.

1 year ago

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Ingaborg Howard MO

So far so good, I haven’t been with capital one very long. But I have enjoyed speaking with them when I have ever had a question. Thank you Capital One

1 year ago

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Joe White Dallas, TX

I used to have a Capital One card and bank account. I got scammed/hacked a few years ago and they told me they were not able to anything about it, which was terrible. I then moved to Chase and a similar scam/hack happened, but Chase made sure I was taken care of and that I didn't lose any money that was not of my fault. I was a Capital One customer for 9+ years before that scam ordeal, but sad to say I will never bank with them again. I don't think they care enough about their customers in this growing age of internet security threats and where scams and hacks were at an all time high! No thanks Capital One, and thank you Chase!

1 year ago

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Ricardo Ortiz Fredericksburg, VA

I have used Capital One for over 10 years, Excellent customer service, The best credit card company ever. I love Capital One. Everyone should have it in their wallet.

2 years ago Edited March 28, 2023

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Todd Vallin Tampa, FL

Very good customer service, always back customer and protect your interest, they have come a long way over the years,have a few accounts with them,best card I have

2 years ago

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blessed_jam kyzac Saskatoon, SK

I like the fact like after their payee just for several months, they offered me to increase my limits which I accepted to be used with emergency matters if ever

2 years ago

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Aiko Chico, CA

Love how easy it is to link to my Amazon and apply rewards. Also east approval this was my first credit card and same for my husband and daughter. Wish they offered lower interest rate since I’ve been with them so long.

2 years ago

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RANDALL KUSHNIERYK Bonney Lake, WA

When you call there customer service number not sure where your calling to but they are always nice! You know that they care about your business and they want help you resolve your issues

2 years ago

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Jenny MacLarty Austin, TX

I have had Capital One since I was 18. They have been great over the last 23 years. Great help and amazing rates. I have 6 accounts with them and get perks too

2 years ago

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Imoukhuede Oserei St Louis, MO

Best credit card that I have always used with no problem. I love them and would like to encourage the rest companies to learn from them on transparency.

2 years ago

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Dor'cas Kaindu Lexington, KY

I have the checking, saving and loan account with them. I really like that I can see all of the accounts at one time. I can move money really quickly and easily

2 years ago

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Maria Carlton Pinehurst, NC

I had someone hack my account during travel and called the company. They immediately reimbursed me and sent me a new card. They reassured me that I would not be charged for anything charges that I had not generated.

2 years ago

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Helen Webster Stevensville, MT

This credit company is easy to use, with simple payments, and easy payment options. I enjoy the ease of using my Capital One card. It's definitely "what's in my wallet"

2 years ago

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Life of Frog South Bend, IN

Excellent customer service, easy to use App, balances update immediately when you make a payment. No penalty for pre-payment or overpayment. Great customer service.

2 years ago

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Delores Smithfield, NC

I have had a wonderful experience with Capital One. They are currently helping me rebuild my credit. That is a plus for as I have been struggling with my credit.

2 years ago

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Shaterria N Fort Lauderdale, FL

customer service is on point. Capital one is an amazing company with low interest rate. however, the turnaround time when making a payment is not that great it takes about 3 days to post to your account.

2 years ago

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Shelton Germaine Rogers, AR

I used to be a really big fan of Capital One. I have noticed over the past 5 years are so that they are no longer competitive with their rates of offers. I have had some recent deals that are more than 75% lower than what Capital One offers. I will keep the account open for now, but I hardly ever use it.

2 years ago

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Rebecca Robinson Murfreesboro, TN

Capital One gave me a start when no other company would. I've earned increases on my line of credit and in addition was approved for another one of their cards (Walmart)

2 years ago

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Haygar Horrible Weaverville, NC

Excellent Capital One Shopping experience. Has saved me money and time online. Their credit card works everywhere. Their customer service is outstanding.

2 years ago

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Brittany Gould Augusta, ME

I have been a customer of Capital One in previous years, and I can honestly say that I will probably never have another credit card through them. I was very disappointed with the intrust rates, as well as the customer service I had received while trying to figure out different issues I had.

2 years ago

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Sherry M Lenoir, NC

Capital one may be one of the easiest credit cards to get, but if you are like me and on more than one account... it is the worst. You cannot sign in to do anything online and the online site will not verify anything so that you can.

2 years ago

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edward Winik High Springs, FL

excellent bank to do business with, they notify you when there is transaction on your account, they offer rewards for payments and is very safe to use for online transactions

2 years ago

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Baker

Been with Cap One for years, have 3 cards and an auto loan through them. Would be 5 stars but, their cap one shopping app screwed me out of $250 when it didn’t register my purchase and I overpaid for an item which I could have bought cheaper ( I was expecting to get rewards but, those never came)

2 years ago

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Michael Cline Onalaska, TX

"Flexibility" in a word. From changing payment due dates to increasing your availability of funds and some other sometime needed help. They really are helpful.

2 years ago

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Billi Lynn Holt Rochester, NY

Capital One has always provided me with great service and the ability to have credit or banking services. I find Capital One to be very useful and understanding.

2 years ago

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scotty Saint Paul, MN

I enjoyed my Capital One card for many years up until the point where I needed their help the most. I was being fraudulently scammed By one of those deposit money into your account and send us back some and you keep the rest type scams. Once I realized it was going on I got a hold of their customer service team and was reassured that nothing was happening and everything was fine in my account. and in fact the funds were still there, while I was watching them being taken out of my account online. I kept telling them that they're taking my funds right now can't you see this and they kept assuring me that everything was good your money is still there. After my account was drained and I had thousands of dollars of fraudulent debt on my account I called and called and called. Tried to get their customer service team to work with me, They never worked with me. They wouldn't work with me so I slammed them everywhere I could, bash them on social media I turned them into the BBB but with no results and up having to pay back all that stolen funds and fake funds that were deposited into my account. other than them sitting next to the criminals while they were doing it all, the proof was right in front of their cs teams faces, And they still did nothing to help

3 years ago

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Lori Clark Columbus, GA

Capital One will drive you crazy sending you flyer after flyer after letter after flyer after postcard. Just think of how much money they could save if they just took no as an answer and quit bombarding our mailboxes. I don’t think I could ever be a loyal customer to this company.

3 years ago

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Wombat for Life Silver Spring, MD

We have 3 different Capital One cards. They offer great services, do an excellent job of monitoring for fraud (which has occurred multiple times). No complaints.

3 years ago

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Gayle Jorgensen American Fork, UT

They have been very useful. They are gray at keeping track of the use of our card and letting us know if there is anything that we need to be aware of.

3 years ago