Name: Capital One
Rating: 4.3

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Verified Customer

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Jean Mapes Bradenton, FL

Fairness easy to deal with responsive when contacted

4 years ago

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Rachelle A.

Great products and banking services and locations for in person needs!

4 months ago

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Edwin

Very good, reliable and safe. It helps you grow financially.

5 months ago Edited June 7, 2024

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Cynthia Berrian Valdosta, GA

Thank you for keeping me ontrack with my bills When I call in you always answer my questions

10 months ago

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B

Was told by a representative that my account was set to a special payment plan to get caught up, made the payment 2 days later my card was charged off and ruined my credit over lie representative from capitalone

6 months ago

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Len Cabela

They are working with me to get my credit score back up. They are always very helpful!

7 months ago

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Donna Mehta

They were very helpful when I got behind on my payments. They waived late fees for 3 months.

7 months ago

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Shanna Harris Edison, NJ

Been a customer for the last 6 years and I must say I am happy with the product and services provided

7 months ago

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Poline Atlanta, GA

It has worked well for me during traveling time and rarely has issues on payment processing.

7 months ago

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Tammy Williamson San Francisco, CA

I love Capital one. They have been very good to me. I love the checking account.

7 months ago

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Gypsy Petz Edgemont, SD

Great rates and customer service! I have a bank account and a credit card and both are the best!

8 months ago

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Clemmie & Mandy Johnson San Jose, CA

I really don’t like Capital One. Their fees are high and most of their customer service reps are really unprofessional. When I called for help with my interest rate it was such a challenge getting through to anyone that could truly answer my questions.

1 year ago

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Mark Cave

I have three credit cards with this company. They all have low credit limits, even after faithfully paying my bills for several years, I can't get my limits raised. I do not recommend.

1 year ago

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enelson3903 Bowie, MD

Capital One is a fair company. Had problems and had to make a settlement and they allowed me to get another card.

3 years ago

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Rom Mendawi Reseda, CA

I have been with capital one since 2010! Just recently I have to deal with their customer service from a different country that they have no idea whatsoever about the US! Very disappointed!

3 years ago

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MindyV Lubbock, TX

Capital One is a HORRIBLE company and can't be trusted at all!!!! When I was first married, I received a Capital One credit card. They constantly lied to me and they really screwed me with their fees. Even when I tried to use a credit consolidating company, Capital One was still a nightmare. I don't trust them at all. Never have, never will!!!

3 years ago

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Don Chambers

Excellent service, no annual fee, nice rebate, and no international exchange fees. What more do you need?

4 years ago

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Doris Reed

They have always done me right. I like their service. Talking to an agent is sometimes very trying. Still a good card.

4 years ago

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Teresa Wehunt

Excellent , great customer service, rewards for use. Love this card. Always trust my Capital One card

4 years ago

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K

They gave me credit when no one else would. They gave me the chance and opportunity to fix and re-establish my credit score

4 years ago

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Jeff Schwart

Great customer service when needed, they have your back, the card we use has 2% cash back and we like that very much.

4 years ago

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Janice Tezack

They do not judge you and your credit score. They are very helpful and give you chances when other companies won't

4 years ago

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Claudia

Excellent service. Quick in response if they detect a fraudulent use. Easy website and online banking

4 years ago

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Eric Gagnard Dallas, TX

Recently lost my debit card and received a replacement in a timely manner. Fast acting money transfer. Highly recommend

4 years ago

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Jen Clarks Summit, PA

This is the only credit card my husband and I use. We love how you can use points for buy plane tickets.

5 years ago

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Joe North Hollywood, CA

They always have the best rates and offers in the market. I am so happy you exist. You make the market compatible.

5 years ago

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Nick Savage West Covina, CA

100% Favorable! Every contact and dealing with Capital One has been professional and more than satisfactory.

5 years ago

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Fabiola Mesquite, TX

I recently open a credit card with capital one, but I am very happy with the customer service they offer.

5 years ago

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Cathe J Elton Terrell, NC

I have no complaints with Capital One. Whenever I've needed help, I've always had excellent customer service

5 years ago

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Ava Rasmussen South Jordan, UT

Easy to get approved. Customer service and billing is always quick and friendly. Lost my card and they took great care of me.

5 years ago

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Deanna Parry

If you're even 1 day late with your payment they harrass the crap out of you by calling you repeatedly until you make that payment. They are not sympathetic if you were in the hospital or in a coma or whatever reason they don't care they called me as many as 9 times in 2 days all times of the day and night it's terrible.

6 years ago

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patrick m shilandscotsman Harriman, TN

Never had any problems or concerns. No problem using the card anywhere. Customer service is excellent.

6 years ago

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Melissa Shann Humble, TX

They're a good company, however, when I was unable to make payments resulting in a charge-off, they wouldn't allow me to receive another card in the present.

6 years ago

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Nicole Young Oklahoma City, OK

I got a cash advance on this card and now every single month they charge me like crazy high interest 25 percent just for that one transaction. I think it's a ripoff ! Rates wasyyt to high !

6 years ago

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R.P Conway, AR

Good to help rebuild your credit. The increases vary. APR depends on your credit score. Make paymemts on time and keep your balances low.

6 years ago

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Lynne Williams Hazlet, NJ

Low interest rate; if you want my opinion don't force me to leave a certain number of characters, take what I give you

6 years ago

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Carol Mayock Miami, FL

They have a great rewards system, and they gave me a chance to rebuild my credit when no one else would.

7 years ago

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melvin werts Silverstreet, SC

They are very professional in every way and all communications with them you feel human and not like a number.

7 years ago

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Dahlia West Hills, CA

I no longer have a Capital One card. At one time I had capital One and I did not have any problems while purchasing. Yes, I would apply again for a Capital One Card.

11 months ago

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Joy Garcia Buffalo, NY

My very first credit card was with Capital One and I still have my card. Capital One has the best service especially customer service ever.

8 months ago

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Darleen

Great customer service, incentives for having their card with cash back. When you need thrir help, they are there for you.

1 year ago Edited November 1, 2023

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Kerry Bachmann Cheyenne, WY

Love my Capital One card! I’ve been a customer for many years and have always had great experiences with their company!

1 year ago

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Jowara Morgande

They are great and give people like me with challenging credit an opportunity to build credit, and increase credit line as well.

1 year ago

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Quiana Varner Ashburn, VA

Get a secured card to rebuild but neve received my deposit back even though the application stated a refund and increase in 6 months. The app is easy to used.

1 year ago

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Bobbi Hughes-Millman Fountain Green, UT

I had a Capitol One card in the past and will never use them again. When my balance was close to the limit, they would hold my payment until after they added interest fees to cause an overage & charge me more. New laws may have changed their ability to make these types of transactions, however, I can further what they did in the past to drag more money out of me at a time when I was struggling to make ends meet.

1 year ago

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Mandy Fresno, CA

I don’t like the customer service I received when I’d call. Many representatives weren’t very helpful. I also didn’t like the fees Capital One charged for simple services.

1 year ago

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K.I.W. Lawrence, KS

An OKAY card, relative to credit cards but they are moderately predatory and in my personal experience, they tried to claim that I owe them for a bill I paid over a decade ago, with no documentation on their part. They were calling me all the time for awhile until I sent them a strongly worded legal-sounding letter.

1 year ago

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Charles TN

I love Capital One I have gotten a platinum card from them they rewarded me 6 months later with a Quicksilver card they're a very good company

1 year ago

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MFam2023 Boston, MA

I love Capital One for my savings account. I received $100 for a referral and make more in interest than any other account I have used.

1 year ago

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Elizabeth Stanford Kyle, TX

I love Capital One, I have the QuickSilver, Platinum and Wal Mart and I'm so happy with them all!!! The Cash back and discounts are awesome!!!!

1 year ago