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5.6

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 18th, 2025

As the fifth-largest consumer bank and eighth-largest bank overall in the nation, Capital One offers banking services with a focus on helping consumers find financial success with credit cards.

Capital One offers credit cards for all credit levels, making it one of the most popular choices in the industry - no matter if you have bad credit or excellent credit, there are options for you.

Backed by positive customer reviews, getting a credit card with Capital One is a great option for whatever your financial need may be.

Continue reading for pros and cons, and verified Capital One reviews from real customers.

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Customer Review: Matt B. from American Fork, Utah

"I love my Capital One cards. I have several different ones for different rewards. They are accepted everywhere, I can choose which type of card I want and I recently called about my annual fee and they were so friendly and helpful." 

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The Good

  • Variety of Cards
  • Pre-Approval Without Impacting Your Credit
  • Cards for Bad Credit
  • Rewards
  • 0% APR Credit Cards
  • No Foreign Transaction Fee
  • Free Credit Score Check
  • Fraud Safeguards
  • Positive Customer Reviews

Variety of Cards

Capital One offers 19 different types of cards, allowing you to choose the best credit card based on your credit score, rate and fee preferences, and different rewards offerings.

Capital One seeks to provide a credit card option for every consumer. Those who are looking to rebuild credit can apply for a secured credit card, an offering that is not available with every credit card company. Those with excellent credit can choose from various cash back cards, or pick a rewards credit card, offering points or miles on airlines, hotels, or other travel expenses. Capital One also offers store credit cards for those with excellent credit scores.

Each credit card listed on Capital One's website lists the purchase rate, transfer information, annual fee, and credit level required for approval, making it easy to see at a glance what options might be best for you.

Pre-Approval Without Impacting Your Credit

If you'd like to check which cards you qualify for based on your current finances, you can do so without impacting your credit score. 

Cards for Bad Credit

Capital One offers a secured credit card for consumers with bad credit, or those trying to rebuild credit.

Secured cards require a security deposit, which becomes your credit limit. Capital One requires a deposit of $49, $99, or $200 for an initial credit line of $200. This secured card is unique in that the security deposit is refundable, and the customer will be automatically considered for a higher credit line after six months. The card does not have an annual fee, but the APR rate is relatively high, at least compared to regular credit cards, at 26.99 percent variable APR.

Rewards

For the majority of their cards, excluding secured cards used for building credit, Capital One offers attractive rewards to its cardholders.

Rewards vary based on each card. It is important to note that some cards do not allow rewards, including cash back, on all purchases. Some cards, such as the Savor® Rewards and SavorOne® Rewards cards only offer cashback on dining and entertainment. It is important to read all details provided to choose the rewards card that will best fit your needs.

0% APR Credit Cards

Capital One offers credit cards with a 0 percent intro APR, which is not necessarily unique to this card issuer. For those with excellent credit, they can apply for a card that will not require interest rate payment for the first 12 to 15 months.

Consumers with poor to fair credit will not be approved for cards with a 0 percent APR offering, and can generally expect higher rates.

No Foreign Transaction Fee

Capital One does not charge foreign transaction fees, which is a nice benefit for cardholders who travel frequently. Instead, foreign purchases will be automatically converted at the foreign exchange rate at the time of payment processing.

Free Credit Score Check

Through CreditWise® by Capital One, customers can access and view their credit history at no additional cost, and with no ramifications to their credit score.

It is important to note that CreditWise uses a different credit scoring model than the commonly used FICO score model. Both models are based on similar key factors that lenders look at when considering you for a credit offer.

Fraud Safeguards

Customer security is Capital One's top priority. To protect a customer's credit card information, as well as bank account and debit card information, Capital One offers a number of fraud safeguards. Its associates are required to complete security training, and there are systems and protections put in place to protect a customer's personal information, such as their social security number.

If your card is lost or stolen, Capital One has listed phone numbers that you can call for immediate assistance. Upon contacting Capital One, your identity will be verified before account information is discussed or shared.

Positive Customer Reviews

The majority of Capital One reviews are positive with 84 percent of reviews rewarding the company 4 or 5 stars. These positive reviews most often highlight good experiences with customer service, including prompt responses and problem solving. In addition, customers are please with the ease of setting up an account, as well as competitive rates and rewards compared to other credit card issuers.

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Customer Review: Beverly Schacher from Long Beach, Mississippi

"We have been very satisfied with our Capital One credit card. They don't charge an annual fee, their customer service is good. It let's you get cash advances and is accepted almost everywhere."

Of the limited complaints, customers outline being overcharged on fees as well as receiving high interest rates.

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The Bad

  • Annual Fees
  • Late Payment Penalties

Annual Fees

Capital One offers credit cards with no annual fees, but there are various cards that have a required fee. Annual fees range from $39 to $95, which is significantly lower that other card issuers, such as American Express that has some cards with an annual fee of $250.

However, the higher the annual fee, the bigger the rewards that can be offered on that credit card.

Late Payment Penalties

Capital One charges a fee for late payments, which varies depending on the card.

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The Bottom Line

Although Capital One experienced a large data breach in 2019, in which a hacker gained access to over 100 million credit card accounts, including access to personal information, Social Security numbers (Social Insurance numbers for Canadian customers) and bank account information, the company has bounced back, providing trustworthy service and fraud protection.

Capital One offers several great benefits, including a number of rewards programs and competitive APRs. However, the company does have annual fees and late payment penalties in place. If you have bad credit, Capital One has options available in the form of secured credit cards with refundable security deposits, providing an option for building or rebuilding credit.

The majority of Capital One customer reviews are positive, with the majority of customers outlining good experiences with customer service in which they received prompt service, especially in response to fraudulent card activity, which is good to see considering the company's past data breach. 

Keep reading for Capital One credit card reviews.

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Star Rating

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4.3

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1,365 Reviews

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5 grade

66%

4 grade

18%

3 grade

7%

2 grade

3%

1 grade

6%

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Michael M

I think Capital One is great. I use their Venture Card. It's easy to get miles/points. The app is helpful. They notify me of any odd activity. Only card I use.

4 years ago

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Mason Allen Pleasant Grove, UT

My Capital One Venture card is great. I like the app and how I get notification receipts. I like that they have expanded what your points can go towards because of difficulties around Covid. I wish they had more actual travel partnerships, especially airlines because that is how I prefer to travel and I can't get much out of my points when it comes to air travel.

4 years ago

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Mark Bellevue, WA

overall, this is a great card. I have been happy with their customer service. I did have one mishap several years back where I paid my balance in full but it posted a day late. As a result, they posted a late fee which I did not know about for a few months. That said, I had a delinquency. I learned about it when I attempted to refinance my house and was told by my loan officer that my credit score dropped a bit. When I called Capital One to explain the situation, they offered no help. This has taught me to always quadruple check my balance to make sure all is paid off in full.

5 years ago

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Sally Lee Santa Ana, CA

I have the Capital One Venture credit card and I haven't had any issues with them. One time, my credit card was used fraudulently and they were quick to update my via text. All I had to do was reply saying that it wasn't authorized by me. The only thing I wish they had was a way for me to complete the fraud report online or on the mobile app. I had to call them to get that completed, although I didn't have to wait long.

6 years ago

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Isaac Ramirez Belleville, NJ

I love Capital One. When I needed to refinance my car, they were able to help me out without a problem. I had some problems in the past with my credit but after I was able to work them out, I was able to get a new loan through them and they really helped me save money by offering a lower interest rate and not trying to take advantage of me like some other loan companies were.

8 years ago

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Joseph Zajac Hazleton, PA

I have had Capital One for about 4 years now. They've given me an above average credit card as it gets cash back under the program called Quicksilver rewards. The reward program spans a wide variety of purchase types. In addition I refinanced my car with Capital One as they gave me the best interest rate and terms in a multi-company search for refinancing. It's nice to have everything combined in one place and I can go to one app and see my balances and payments and make payments etc on both the car and the credit card. They also give you the option of a automatic payment for the car loan which is very convenient and it said on the date that you choose based on your financial structure.

3 years ago

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Deborah Borst Hanover, PA

I just received and my first credit card credit Builder through Capital One and they are very helpful and I'm grateful I've never asked or look for one before and now here it is and they've been very beneficial to my financial status I'm grateful

2 years ago

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Angela Chesapeake, VA

I have had a capital one credit card for more years than I can truly remember. Compared to other cards, their rate is very low to reasonable. What I love most is their rewards. It can go towards lowering your balance to gift cards.

3 years ago

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Michelle Rios Ogden, UT

We have had a Capital One Visa card for many years. The customer service agents are helpful and knowledgeable. They have been able to answer any questions and correct any errors with ease. We will continue to use this card, as the fees are low and the customer service is great.

5 years ago

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Zac Cannon Long Beach, MS

The card itself is great and I have a great credit line, but the interest rate is a bit wild. The card does get me out of a financial bind when I need to make an emergency purchase from time to time (gas at the end of the month, food, repairs, etc...).

5 years ago

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Margaret Rose Bourlier Watervliet, MI

Capital One has been very good to me. I have had a couple charges that weren't mine and they immediately closed my account and gave me another. The only problem I had was having to wait to get the card in the mail before I could know what the number was.

5 years ago

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McKinzie Figueroa Provo, UT

My favorite thing about my Capital One account is how easy their app is to use. You can do basically anything that you would need to from your app. If you are not big on using apps, the customer service is great when you call in. They are all very well trained and try their best to help.

6 years ago

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Alex Nee Centerville, MA

Aside from one mistake I made, they've been very good. They get back to me fast and have been providing a solid service. Would be nice if some online features didn't lag and were a bit easier to understand... But overall the card has been very good.

6 years ago

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Alicia Holman Gilbert, AZ

This card gives opportunity for someone whose credit may not be great, so it's great for rebuilding. They are also good at increasing credit lines in a timely manner. The interest rates are too high, but that's to be expected.

6 years ago

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B-JM Petal, MS

No hidden fees. Great customer service that includes dependable 24 hours service and the opportunity to talk with a real person. No long waiting for responses, receptive of customer's issues and disputes with good and prompt resolutions, dependable, safe and confidential of customer's information, reliable notifications and

7 years ago

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Justin Dube Show Low, AZ

Pretty good cards. Expensive, but good cards. I have carried C-One cards in my wallet now for a decade or longer. I have never had any real problems. During covid I wasn't working steadily and they did ding me for that citing that I was late even though I was on the program they had to defer lates. Otherwise, solid cards that won't reduce your limits at a whim from my experience with them. I would recommend.

1 year ago

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Jason Atlanta, GA

I have the Savor One card which has great cashback features and I have never had a problem working with anyone from Capital One. The only thing that aggravates me is they will not increase my credit limit from when I was in college so I can only spend $400 a month on my card and reap the cashback benefits for that amount. I would like to be able to put all my expenses on this card and enjoy more cash back.

2 years ago

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Stella Blue

Capital One is a good card. I also have a checking account with them and am happy with it. The only issue I have had is my card being blocked from making a purchase that was supposed to be discreet. But since the card didn't work I had to try an ATM, still couldn't get money out or reach customer service because it was at night. The next day I spoke with a representative who unblocked my card , but I would have preferred to not have had to speak about it his with as anyone or have the embarrassment of my card not working

2 years ago

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Jake Kantor San Antonio, TX

I have been quite happy with Capitol One these pas few years. Their phone app works really well, and they're very good about reminding you about upcoming and past-due payments. When I fell behind in payments due to sickness, they had a special hardship program to help me catch up with my balance. The reps, although offshore, were knowledgable and empowered to help. I recommend their credit card product.

2 years ago

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Mario Martin Huntsville, TX

Recently, I was encouraged to apply for another credit card for the family's use. Of course, there were several things to take into careful consideration. The regular concerns like fees, APR, just to name a few. My Capital One credit card offered me and my family more than what we expected. Cash back on purchases, manageable interest rates and a lot more made this a favorite for my entire family. Respectfully whenever there was a particular concern a Capital One service representative was always available to help with the best and reliable customer service.

2 years ago

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Pacific Austin San Francisco, CA

I have really enjoyed banking with Capital One. I feel like they are great at marketing to their target audience of young adults and millennials, and I like that their online banking is sophisticated. I can do almost everything online. I did have some difficulty getting proof of a deposit for my mortgage lender, they could only provide me with a hard copy not a fax or an email. I also wish that they would allow you to have multiple debit cards (you can have multiple debit accounts, but not multiple cards).

2 years ago

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Cam Hall Palmyra, VA

Capital One has great benefits cards for most regular folks - a card focused on food and grocery, an all purpose cash back card, a travel card, etc. The application process is SUPER easy, and their online card payment tool is even easier to use. I always felt like Cap One was incredibly transparent and not trying to obfuscate my spending or interest. I have 2 cards with Cap One, and may even get a 3rd.

3 years ago

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Matthew Wadley San Diego, CA

I love our credit card with them! We get a ton of points on everything we purchase. A for customer service! So friendly and helpful. It's easy to use your points, no restrictions, no excuses and its actually fun to use them. The interest rate is low, we pay it off each week so we never pay interest. I have told a couple of friends to switch over to Capital One. Never wait for a long time when I can in, which is a huge deal for me. I love their commercials too

4 years ago

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Anne Sainsbury Payson, UT

About a year ago I applied for the Capital One Rewards Card. After applying I received a response stating that I was not eligible for this card because I had not built up my credit enough. I guess it would have been nice for me to know a bit more about the card before applying for it. I wish that the instructions for applying were easier to understand so that I would have known before that I did not qualify.

5 years ago

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Chris Alonzo Gilbert, AZ

Great card to have for emergencies although customer service could improve. They call times are always long and they are quick to resolve your problem but are not very patient if you have more than one issue.

6 years ago

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Kimberly Robinson

I love Capital One. Because I am going through a debit consolidation they have been patient. I didn't want to add them to the mix but the amount of interest and debt I had it was a need.

11 months ago

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Dawn Grover

This is a pretty typical credit card as well. We get some money back in points and we are pretty responsible with our credit cards so that's a nice feature to have. All of them have high interest rates if you ask me, but you know that when you sign up for them.. Customer Service is good.

1 year ago

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Teandrea Rowell

Capital One has been very helpful in getting me on track with my credit. They offer a credit report and text me when I miss a payment. They even offer suggestions to help me stay on track. Thanks for thinking of the consumer.

1 year ago

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Noraa Stoke Blacklick, OH

Pretty okay products, some of the cards for people with lower credit are terrible, but once you build up a little better credit score some of the products can be decent. I at least don't feel like they have ever treated me unfairly or hit me with any surprise fees. I think my biggest complaint would be the lack of availability of customer support.

1 year ago

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David Hall Salt Lake City, UT

Their website and app are both easy to use. I do pay a high interest rate though. I now have a high credit score and asked them to lower my rate. They said no. That kind of made me mad. But it's okay, I just don't use their card anymore.

1 year ago

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Stephanie Ponce Hemet, CA

Great starter credit card for anyone looking to build their credit. It is what has help me. Approval odds for bad credit vary. If you have not history with them your chances of getting a credit card are better. Bad history with them, never.

1 year ago

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Kevin Ortiz

Capital one has a great rewards program. Their app is really robust as well as their website. I love how I am able to access different discounts through the shopping deals in their website. However, I wish it was also available through there iphone app

1 year ago

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Adam Taylor

I got the CapitalOne Venture card because I do a lot of business traveling overseas and CapOne doesn't charge a tariff on the foreign charges. CapOne has been great at every turn and I still use the card a bunch, although I have diminished my use due to airline mileage cards.

2 years ago

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Carlos Escobar Austin, TX

Been with Capital one for quite some time and they have been very useful and considerably helpful when I've fallen behind in the past. If there was one card I could recommend to anyone it would be this one because of all the incentives and the programs ability to upgrade you and your credit so long as your on time and responsibile.

2 years ago

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Joelle Kaut (ELLIEk.) Auburn, WA

I have had two of Capital One's credit cards now for a year and have been very satisfied with the user friendly website, paper billing ( at my preference)and ease of reaching a real customer service member without a horrific wait time! My credit is on the mend & they have helped in my endeavor! Thanks!

2 years ago Edited January 18, 2023

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GeorgieMom Portland, OR

Capital One has always provided fair rates based on my credit score and also offered me the best auto loan rates for a used car, even compared to credit unions. I like their app and especially appreciate the way you are now able to lock your credit card if it gets lost in the sofa and you don't want to fully cancel it while missing.

2 years ago

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Margaret James LA

Not just a credit card company, but so much more. They alert you for everything. I love to be in the know. I depend on the alerts. I do believe my credit line should be increased. Have had no missed or late payments in over a year.

2 years ago

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Gumby Rowland Heights, CA

I have used Capitol One credit cards for many years. I have never had any issues with the company and the customer service has always been very good. They have several good point/rewards plans and bonus sign up deals. Just be sure to keep your balance as low as possible because of high interest rates.

2 years ago

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Lauren Taylor Austin, TX

Difficult to navigate the website, and customer service also has to transfer me multiple times to different departments. The rewards system is good but not as amazing as other platforms. Could be updated to be more user-friendly and more specific details regarding the CapOne credit cards.

2 years ago

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Christine Poupard Somerdale, NJ

I'm very happy with capital one. Because of this company I was able to purchase a few things that my 14 year old son needed for school. The only problem I'm having is paying my bill. I work 3 days a week and it's very hard to fit it in. But I will because I want to keep capital one and I want to establish good credit with them.

2 years ago

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Holly Ware Pooler, GA

I have had good experiences with capital one cards the few times that I have had to use them. They have great customer service reps that are very user frirmendly with online help. Overall a proficient company for your card needs.

2 years ago Edited September 7, 2022

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Ashley Stoker Plano, TX

I signed up for a Capital One credit card to rebuild my credit. The interest rate was in-line with other options available to me, and the reporting to the Credit Bureau has helped! Main downside has been very slow customer service- be prepared to spend twice as much time on the phone as you expect.

3 years ago

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Daisy's Mom West Bend, WI

I do like using Capital One for business. I do not use it for a personal account currently. The biggest reason I started the account was for the cash back, but I really do like the ease of use for their website for statements and transaction detail as well.

3 years ago

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Shalon Johnson MS

Great company. APR rate is relatively high but that can be due to my credit score. Website is extremely user friendly. Great company overall. Doesn’t have many perks such as cash back but they do show you your credit score which is nice. I highly recommended

3 years ago

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upnorthwi Bellevue, WA

Credit cards are pretty much all the same, high interest, bad customer service and gimmicks. Capital One is one of my favorites, nice interest rate, good customer service and more important is that they will assist you with a dispute with merchants. I like Capital One, it's in my wallet.

3 years ago

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MGW San Jose, CA

I have 2 Capital One credit cards and have for a rather long time. I'm not sure why I ended up with 2 of them, but they're both equally good. My main reason for using them is when I travel or buy things from other countries. There are no foreign transaction fees. The rewards are good, but not great.

3 years ago

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Stephanie Byrd Miami, FL

Capital one is one of the banks I bank with and while it is an amazing bank, it has its flaws. From personal experience Capital one does not give frequent updates on the status of my account and their mobile banking is quite simplistic. Nonetheless, their customer service is reliable.

4 years ago

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Nathan Justis Smithfield, UT

I was using ING.com when it was bought by Capital One and have been fairly pleased with their services, but interest rates have been really on my internet banking account the last many years so I'm not using them much anymore.

4 years ago

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Sarah Watters Quinlan, TX

Capital One credit cards come with all sorts of perks, from cash back to credit monitoring, it's a good card to have in your wallet. One benefit to cardholders is their pre-approved auto loan program. Easy, no-hassle process.

5 years ago

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MICHELLE Mesa, AZ

I am usually really good at paying my bill on time, but one month I simply forgot about it. I called customer service and they saw my history was good and they reversed my fee. I was pleasantly surprised. The man I spoke with was friendly and understood. I also love that I can check my credit through their services

5 years ago