Capital One Logo
star star star star star_half

5.6

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 18th, 2025

As the fifth-largest consumer bank and eighth-largest bank overall in the nation, Capital One offers banking services with a focus on helping consumers find financial success with credit cards.

Capital One offers credit cards for all credit levels, making it one of the most popular choices in the industry - no matter if you have bad credit or excellent credit, there are options for you.

Backed by positive customer reviews, getting a credit card with Capital One is a great option for whatever your financial need may be.

Continue reading for pros and cons, and verified Capital One reviews from real customers.

Review Icon

Customer Review: Matt B. from American Fork, Utah

"I love my Capital One cards. I have several different ones for different rewards. They are accepted everywhere, I can choose which type of card I want and I recently called about my annual fee and they were so friendly and helpful." 

Top Ranked Companies

thumb_up

The Good

  • Variety of Cards
  • Pre-Approval Without Impacting Your Credit
  • Cards for Bad Credit
  • Rewards
  • 0% APR Credit Cards
  • No Foreign Transaction Fee
  • Free Credit Score Check
  • Fraud Safeguards
  • Positive Customer Reviews

Variety of Cards

Capital One offers 19 different types of cards, allowing you to choose the best credit card based on your credit score, rate and fee preferences, and different rewards offerings.

Capital One seeks to provide a credit card option for every consumer. Those who are looking to rebuild credit can apply for a secured credit card, an offering that is not available with every credit card company. Those with excellent credit can choose from various cash back cards, or pick a rewards credit card, offering points or miles on airlines, hotels, or other travel expenses. Capital One also offers store credit cards for those with excellent credit scores.

Each credit card listed on Capital One's website lists the purchase rate, transfer information, annual fee, and credit level required for approval, making it easy to see at a glance what options might be best for you.

Pre-Approval Without Impacting Your Credit

If you'd like to check which cards you qualify for based on your current finances, you can do so without impacting your credit score. 

Cards for Bad Credit

Capital One offers a secured credit card for consumers with bad credit, or those trying to rebuild credit.

Secured cards require a security deposit, which becomes your credit limit. Capital One requires a deposit of $49, $99, or $200 for an initial credit line of $200. This secured card is unique in that the security deposit is refundable, and the customer will be automatically considered for a higher credit line after six months. The card does not have an annual fee, but the APR rate is relatively high, at least compared to regular credit cards, at 26.99 percent variable APR.

Rewards

For the majority of their cards, excluding secured cards used for building credit, Capital One offers attractive rewards to its cardholders.

Rewards vary based on each card. It is important to note that some cards do not allow rewards, including cash back, on all purchases. Some cards, such as the Savor® Rewards and SavorOne® Rewards cards only offer cashback on dining and entertainment. It is important to read all details provided to choose the rewards card that will best fit your needs.

0% APR Credit Cards

Capital One offers credit cards with a 0 percent intro APR, which is not necessarily unique to this card issuer. For those with excellent credit, they can apply for a card that will not require interest rate payment for the first 12 to 15 months.

Consumers with poor to fair credit will not be approved for cards with a 0 percent APR offering, and can generally expect higher rates.

No Foreign Transaction Fee

Capital One does not charge foreign transaction fees, which is a nice benefit for cardholders who travel frequently. Instead, foreign purchases will be automatically converted at the foreign exchange rate at the time of payment processing.

Free Credit Score Check

Through CreditWise® by Capital One, customers can access and view their credit history at no additional cost, and with no ramifications to their credit score.

It is important to note that CreditWise uses a different credit scoring model than the commonly used FICO score model. Both models are based on similar key factors that lenders look at when considering you for a credit offer.

Fraud Safeguards

Customer security is Capital One's top priority. To protect a customer's credit card information, as well as bank account and debit card information, Capital One offers a number of fraud safeguards. Its associates are required to complete security training, and there are systems and protections put in place to protect a customer's personal information, such as their social security number.

If your card is lost or stolen, Capital One has listed phone numbers that you can call for immediate assistance. Upon contacting Capital One, your identity will be verified before account information is discussed or shared.

Positive Customer Reviews

The majority of Capital One reviews are positive with 84 percent of reviews rewarding the company 4 or 5 stars. These positive reviews most often highlight good experiences with customer service, including prompt responses and problem solving. In addition, customers are please with the ease of setting up an account, as well as competitive rates and rewards compared to other credit card issuers.

Review Icon

Customer Review: Beverly Schacher from Long Beach, Mississippi

"We have been very satisfied with our Capital One credit card. They don't charge an annual fee, their customer service is good. It let's you get cash advances and is accepted almost everywhere."

Of the limited complaints, customers outline being overcharged on fees as well as receiving high interest rates.

Visit Site

thumb_down

The Bad

  • Annual Fees
  • Late Payment Penalties

Annual Fees

Capital One offers credit cards with no annual fees, but there are various cards that have a required fee. Annual fees range from $39 to $95, which is significantly lower that other card issuers, such as American Express that has some cards with an annual fee of $250.

However, the higher the annual fee, the bigger the rewards that can be offered on that credit card.

Late Payment Penalties

Capital One charges a fee for late payments, which varies depending on the card.

gavel

The Bottom Line

Although Capital One experienced a large data breach in 2019, in which a hacker gained access to over 100 million credit card accounts, including access to personal information, Social Security numbers (Social Insurance numbers for Canadian customers) and bank account information, the company has bounced back, providing trustworthy service and fraud protection.

Capital One offers several great benefits, including a number of rewards programs and competitive APRs. However, the company does have annual fees and late payment penalties in place. If you have bad credit, Capital One has options available in the form of secured credit cards with refundable security deposits, providing an option for building or rebuilding credit.

The majority of Capital One customer reviews are positive, with the majority of customers outlining good experiences with customer service in which they received prompt service, especially in response to fraudulent card activity, which is good to see considering the company's past data breach. 

Keep reading for Capital One credit card reviews.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.3

star star star star star_half

1,365 Reviews

Review Breakdown

5 grade

66%

4 grade

18%

3 grade

7%

2 grade

3%

1 grade

6%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star_border star_border star_border

glenjennings Dallas, TX

I started using Capital one about 7-10 years ago with the CapitalOne Platinum Credit Card that was designed to help people built credit because they report to all three credit reporting agencies. I set up auto-pay, and used the card for a few subscriptions I had, and for gas once in a while and paid off the balance in full every month. I also had two other credit building credit cards with other companies. My credit did increase while using the CapitalOne card along with the two other cards I had. Eventually CapitalOne sent me a pre-approval letter and offered to give me the CapitalOne Quicksilver card without a hard credit check and I agreed. I had recently got a new bank account shortly afterward that offered a debit cashback reward system and I wanted to be able to pay my credit card using my debit card. CapitalOne used to allow you to pay your bill using a debit card, but they no longer allow it and they said they would submit a request for me to be allowed to do it since they used to in the past. I called back several times over several months to follow up and no one could tell me anything. During that time, when my first credit card bill came after adding my new bank account, my bank account showed that the payment was made, and then reversed and put back into my account. I had never missed a single payment over the several years that I had this credit card and always paid it off in full. They charged me an outrageous late fee and I told them the payment was made from my bank account and then CapitalOne reversed it and put the money back into my account and I told them I could even screenshot it in my transactions and send it to them to prove it to them. I paid the balance off in full the moment I saw it was showing it was late and called them to ask them if they could please waive the late fee since I had never missed a payment in the several years I had been with the company and they said "sorry there's nothing we can do". We all know its a flat out lie. Banks waive late fees for people all the time if they have previous had a good track record. I was completely shocked that after all the years I had been with them, they couldn't even be a little bit understanding, or even try to help me out when it wasn't even my fault that they reversed the transaction. Lastly, the CapitalOne app is horrible. It has this "assistant" called "Eno" or something like that and it doesn't even work. They advertise a feature called digital credit cards that are supposed to allow you to create fake credit card numbers that are connected to your real credit card so when you make online purchases you aren't exposing your real credit card number to data breaches where people can steal your credit card information. It's called a "masked credit card". Its a fantastic idea, but it doesn't work. I called the customer service number dozens of times and never got anywhere. Their customer service people never actually help you with anything, they are "handlers" there to allow you to vent your frustrations, and they tell you they will pass on your complaint to the appropriate people who will review it so you feel heard, but if you ask them when you should expect to hear back from anyone, or how you can follow up on your complaint they can't give you an answer. CapitalOne is not a good company to do business with in my opinion.

2 years ago

star star star_border star_border star_border

Mark Cave

I have three credit cards with this company. They all have low credit limits, even after faithfully paying my bills for several years, I can't get my limits raised. I do not recommend.

1 year ago

star star star_border star_border star_border

Rom Mendawi Reseda, CA

I have been with capital one since 2010! Just recently I have to deal with their customer service from a different country that they have no idea whatsoever about the US! Very disappointed!

3 years ago

star star star_border star_border star_border

Nicole Young Oklahoma City, OK

I got a cash advance on this card and now every single month they charge me like crazy high interest 25 percent just for that one transaction. I think it's a ripoff ! Rates wasyyt to high !

7 years ago

check_circle

Review Source

star star star_border star_border star_border

K.I.W. Lawrence, KS

An OKAY card, relative to credit cards but they are moderately predatory and in my personal experience, they tried to claim that I owe them for a bill I paid over a decade ago, with no documentation on their part. They were calling me all the time for awhile until I sent them a strongly worded legal-sounding letter.

1 year ago

check_circle

Review Source

star star star_border star_border star_border

Garth Kline Eugene, OR

High interest rates. Customer service is ok but they won't lower your rates even if you ask. They will raise your credit limit, but this is not always helpful. Seems to be the least likely to give you a large limit though unless your credit is immaculate.

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Chris Milke Olney, MD

Former customer who moved to a different issuing bank due to frequent fraudulent charge issues. Capital One did an admirable job fixing fraudulent charges, but the nuisance of having the card terminated and being sent a new one became too much to deal with. Hopefully technology can help their loss prevention do a better job on this front.

4 years ago

star star star_border star_border star_border

Tanner Hales Pleasant Grove, UT

Security on cards is good. However, customer service is NOT great. Sometimes it takes forever for my payment to process on their end, even after they have pulled the money from my checking account. Very difficult to get my credit limit increased, and I have never missed a payment.

6 years ago

star star star_border star_border star_border

Jim Bullhead City, AZ

Had one of there credit cards and paid it off. They turned it in to collection and said I never paid it off. So I had to repay it. Now I can't get a credit card. Bad company

3 years ago

star star star_border star_border star_border

Warrec Verona, PA'

Their interest rate is sky high and if you're a minute late on payment they harass you nonstop. Also, they sell your information to marketing companies.

7 years ago

check_circle

Review Source

star star star_border star_border star_border

James Walker Lithonia, GA

I use to like capital one until I fell on hard times and couldn’t pay my bill then. They don’t want to help , no programs to offer , they just said let us know if your going to be late

2 years ago

star star star_border star_border star_border

Gabe Burton Riverton, UT

I don’t really like how this card or company works with payments and scores. My other cards from the past never penalized me for paying early or in full I’ve lost over 100 points!

3 years ago

check_circle

Review Source

star star star_border star_border star_border

Silvia Lobendahn Orem, UT

I called them to let them know that my identity had been stolen and someone that banks with them has an account with them. Til this day I have no idea if they investigated the issue or not.

5 years ago

star star star_border star_border star_border

Landon Robison Layton, UT

Constantly get credit cards in the mail from Capital One even though I always decline their offer. I think they are a little overbearing and I wouldn't recommend going with them.

6 years ago

star star star_border star_border star_border

Terri Bradley

To get credit from capital one is to easy, for some that may be a good thing but for others not so good. Then the interest is to high.

7 years ago

star star star_border star_border star_border

Jeremiah A Taylor Jr Hyattsville, MD

Slow increases on credit limit; I've always pay them on time, always more than the mimimum, but they're dtill reluctant to raise my limit

7 years ago

check_circle

Review Source

star star star_border star_border star_border

Ladie Lavender Eastsound, WA

Probably one of the worse cards I had in my life. Very bad customer service. Once they double charged me for monthly payment and didn't want to refund me money.

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Mariana Tornero Alegria Hercules, CA

Didn't like their customer service and had an unauthorized charge I couldn't resolve with them. There are not many ATM that I can use with capitol one

2 years ago

star star star_border star_border star_border

John Carpenter Ware, MA

They do not put their customers first, rather they take the word of their company companions(businesses)

7 years ago

check_circle

Review Source

star star star_border star_border star_border

Maya My McDonough, GA

They do not have very good APRs or interest rates. Barely offering any specials to entice people to use their credit cards.

1 year ago

check_circle

Review Source

star star star_border star_border star_border

Tara Murray Cleveland, OH

I've been with them a really long time and I couldn't believe they wouldn't increase my line of credit after all the years I've paid a high rate.

1 year ago

check_circle

Review Source

star star star_border star_border star_border

Anastasia Robinson Saraland, AL

It takes too long for my payments to process and if I make more than one payment one is always getting refunded and never shows in my account 😒

3 years ago

check_circle

Review Source

star star star_border star_border star_border

Heather Webb Huntington, WV

I had horrible experience trying to submit payments. Due to errors my account was canceled without receing an option to try to fix my issue

3 years ago

star star star_border star_border star_border

Krystal Shannon

Hard to work with, will not raise your credit limit no matter how good your credit is

5 years ago

star star star_border star_border star_border

Karina Aguilar Managua, MN

I have great a credit score and good amount fi money but they did not approve me for a credit card

5 years ago

star star star_border star_border star_border

Wendy Detky Warminster, PA

Not very pleasant. Can't get to humans in customer service. Cant get increase in limits.

6 years ago

star star star_border star_border star_border

DAVID GROSS Firth, NE

I have been with them over 15years and they refuse to give me a lower interest rate

7 years ago

check_circle

Review Source

star star star_border star_border star_border

K North Liberty, IA

Not the best experience with them but the customer service was nice, just not to helpful with my situation.

1 year ago

check_circle

Review Source

star star star_border star_border star_border

C. McDaniel Atlanta, GA

High interest, but easy to deal with, and great app, making it easy to check out your account info .

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Jarrett Ingram Newport News, VA

Fees/rates are way too high. I would not recommend unless you are someone who monitors their credit very often.

3 years ago

check_circle

Review Source

star star star_border star_border star_border

Raymond Hyde Park, UT

I wish my payment would process faster. It’s an inconvenience to wait for the entire billing cycle.

4 years ago

check_circle

Review Source

star star star_border star_border star_border

Nabil Rawi Alexandria, VA

The bottom of the list when it come to this bank , very bad on charges and customer service

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Donald RockJr Cape Coral, FL

Interest rates are too high. There is nothing as far as incentives for long term customers

2 years ago

star star star_border star_border star_border

Jim Bowen Vero Beach, FL

Interest rates are not competitive; need to lower rates.

5 years ago

star star star_border star_border star_border

Randy Sieg Scottsdale, AZ

Their interest charges and policies are out of line

7 years ago

star star star_border star_border star_border

Ron Marana, AZ

They give a 1%cash back but the interest rates are to high.

7 years ago

star star star_border star_border star_border

alex soto Myrtle Beach, SC

Extremely high interest rate but good customer service

7 years ago

check_circle

Review Source

star star star_border star_border star_border

Dan Morales Knoxville, TN

They take forever to answer there phone and the sound like they hate there job

1 year ago

check_circle

Review Source

star star star_border star_border star_border

Tamera Taylor-moore

I have been very dissatisfied with their customer service over the years

1 year ago

check_circle

Review Source

star star star_border star_border star_border

Donielle Butler Moreno Valley, CA

Hard to get an account . But I like how they are connected with kohls..

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Jamie Boriths Houston, TX

Not happy needing help w credit but u need to pay them 200$ up front

2 years ago

check_circle

Review Source

star star star_border star_border star_border

PISSED OFF CUSTOMER Covington, VA

They are ok. Their interest is high on such low credit card balances.

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Peter Coniceak Chicago, IL

Decent service bad rates, don't bother with this card

1 year ago

check_circle

Review Source

star star star_border star_border star_border

Frankie R Christy Austin, MN

Rude and harsh to their customers, Very inconsiderate

1 year ago

check_circle

Review Source

star star star_border star_border star_border

Sharon Benjamin Baltimore, MD

Seems like they add on a lot of charges.

2 years ago

check_circle

Review Source

star star star_border star_border star_border

Lamar Cooper Charlotte, NC

Cut me off a 30 days never gotten mu.refund back

2 years ago