LGCY Power Reviews

Have had the best sales person, and the best customer service regarding my solar. Everything was on time and on schedule. They followed up and still do from time to time to make sure everything is running smoothly. Could not had a more successful install and saving me money which makes it better!

From day 1, the customer service was Awesome. Since the time of my install, the service and the follow up was 2nd to none. I’m a very happy customer.. Keep up the great work Thank you 😊

I really like the app that shows how much battery charge is left as well as your current production and usage. I have had no issues with the panels and they have performed as advertised

I really recommend solar panels, for a very long time I brushed them off thinking it was a scam, but now that I have them, I am so pleased. My bill went from $1500.00 in the summer to less than $300.00 and I have my AC on going all day! They have an app where I can track my usage and what I am producing along with being able to pay your bill online ! Definitely recommend them!

On September 30, 2025, I contacted LGCY Power's customer service to report an active roof leak occurring beneath the solar panel system installed by the company in 2023. This leak has caused significant water damage to my home, including soaked attic insulation, compromised drywall, and a saturated primary bedroom ceiling—where water actively drips whenever it rains. LGCY Power informed me at that time that they had “no repair crews in the state of South Carolina” and could not provide a timeline or estimated date for service. After two weeks with no resolution or updates, I independently located a solar-certified roofing company to assess the roof damage and provide a repair estimate, as well as a licensed and insured local contractor to handle the interior ceiling repairs. LGCY Power initially stated they would allow subcontracted work due to their lack of available technicians and requested that I submit both quotes. I complied promptly. However, just three days later, I was informed that the proposed work was denied and that LGCY Power would instead find their own contractor. As of today, I have not been provided with the name of the contractor, the company they represent, the technician’s qualifications, or a time at which they are expected to arrive. I am expected to allow an unidentified individual into my home—around my family—with no information or timeline, while damage from the ongoing leak continues to worsen with each rainfall. This situation reflects a gross lack of responsibility on the part of LGCY Power, both in terms of honoring their workmanship and in handling post-installation issues with urgency and transparency. I am seeking immediate corrective action to stop the ongoing property damage and to ensure any future work is handled by qualified, vetted professionals whose identities and credentials are disclosed in advance.

I have been very happy with the LGCY experience from the originating sale of our system through the installation and now the utilization of our solar system The materials and hardware seem to be toop quality and is providing us with clean energy as was promised. I would highly recommend LGCY to both family and friends!. Shawn Luke

Lgcy power is a company dedicated to solar energy and its customers. They have been nothing but great to work with!

Complaint Against Legacy Power (LGCY) I want to share my experience so others don't go through what I did. Solar is a good thing, but you must be very careful about the company you choose and the salespeople who may be more interested in a quick commission than the customer's wellbeing. Unfortunately, my experience with Legacy Power (LGCY) has been terrible. When I met with the LGCY salesman in my living room, I was very clear: I would only agree to install solar if (1) I could keep my AC set lower during summer (from 78° down to 75°-74°) and (2) the system provided 100% offset of my NV Energy bill. He promised both would happen, telling me my only NV Energy bill would be the $19/month grid connection fee. Based on those promises, I moved forward. In early 2024, I purchased -- not leased -- a 7.98 kW solar system for $28,900. That price worked out to $3.62 per watt, which I later discovered was about 34% higher than the average market rate at the time. By the time I realized it, the contract was signed and the installation was underway. The installation was completed on time, but that was the only thing that went right. * Missing equipment: The installer failed to install consumption CTs (devices that track energy use vs. production). When I asked about it, LGCY told me there was "not enough space" in my panel -- despite their own site evaluation saying otherwise. I ended up paying another company over $400 to install them without issue. * System underperformance: My 7.98 kW system has only ever produced a peak of 5.3 kW -- about 66% of capacity. Why you asked? LGCY installed 440 W panels but paired them with microinverters that max out at 300 W. This creates what's known as clipping -- energy that the panels could generate is simply wasted every single sunny day. * Broken promises: Instead of covering 100% of my usage as promised, I'm now paying an average of $140/month in the summer to NV Energy, on top of the nearly $29,000 I already paid for solar. * Customer service failures: When I raised these issues, the salesman (who sounded as a solar expert during the sale) brushed me off with "I'm not a technician. You should talk to tech support." Tech support told me my system was "working as expected." In reality, it's only working as they designed it -- with built-in limitations that were never disclosed to me. The result: I paid nearly $29,000 for an overpriced system that was poorly designed, does not meet the criteria I explicitly set as conditions for purchase, and leaves me with ongoing energy bills I was promised I wouldn't have. LGCY has taken no responsibility for their misleading sales practices, poor system design, or customer dissatisfaction. Bottom line: My system is "working as expected" only because it was designed to underperform from the start. That is not what I was promised or what I paid for.