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LGCY Power Reviews

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8.3

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4.5

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798 Reviews

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5 grade

56%

4 grade

14%

3 grade

7%

2 grade

7%

1 grade

16%

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Featured Review

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Neil Union City, NJ

LGCY is the best in the solar industry. They are the primary consultant team for Sunrun. I don't think this site understands that LGCY are the consults who provide such excellent service. Sunrun is #1 in solar and LGCY is the catapult to make that a reality. LGCY has a higher promoter score than Apple and Nordstrom. Either way solar is the way to go.

8 years ago

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Reply from LGCY Power

Neil, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Featured Review

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Margaret Wahlrab Hawthorne, CA

They installed my panels in December and I still do not have a permit for solar 3-17. UPDATE. It turns out it was the City inspectors fault that the inspection for the permit was delayed for 3 months, not LGCY. I am changing my rating to 5 stars. I was not charged for the solar panels as they get reimbursed from the power Co. Looking forward to saving $50 per month!!!

2 years ago Edited January 10, 2024

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Reply from LGCY Power

Margaret, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Kimberly Dale

Overall we had a very positive expect with the administrative side of LGCY and our sales rep. We had a small issue with the company contracted to complete the install, but once we made LGCY aware, it was swiftly addressed to satisfaction. Our solar system has been functioning as expected for the past year, and we would be more than happy to work with Josh and LGCY again. Josh was very knowledgeable about the steps of the process and kept us informed every step of the way.

16 hours ago

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Gary Bowker

The entire process of meeting with the sales person, arranging for the construction of the solar panels, day of installation going very smooth, arranging turning on with my local power company, and follow up monitoring by Legacy has all been excellent. One panel problem occurred this past year and it was resolved the same day I reported the issue. Thus I am very pleased with my decision.

2 weeks ago

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Reply from LGCY Power

Gary, we are so glad to hear that your experience with LGCY Power was a success! Thank you for taking the time to give us feedback and inform of us the efficiency and professionalism of our team. Please follow us on Instagram @lgcypower!

Nov. 18th, 2024

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Vanessa Rivera-Arce

From the beginning to the end of the process it was a good experience. Staff were super informative and helpful. I recommend using this company to go solar.

5 days ago

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Reply from LGCY Power

Vanessa, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Dec. 2nd, 2024

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Allen Kent

If you’re going to go solar this is the company to do it with. Everything is done in house. No subcontractors. The customer service is second to none. Megan is great! Unfortunately, the monopolistic power companies with their lobbyists, keep you from actually saving any money.

1 week ago

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Reply from LGCY Power

Allen, thank you for the review! We appreciate and are grateful we are able to serve you! Thank you for choosing LGCY!

Dec. 2nd, 2024

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Malinda Brown

Very professional and pleasant team. Even months after the installation, when I had questions, they'd direct me the right place. The entire process was great, from start to finish & after. I am a very happy customer. I do recommend them if your looking for solar. They are an awesome team.

2 weeks ago Edited November 19, 2024

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Reply from LGCY Power

Malinda, we truly appreciate you taking the time to let us know what a great experience you had with LGCY. Thank you for your business!

Nov. 19th, 2024

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Roberta

My electric bill has been reduced significantly over the past 2 years of having these solar panels installed on my roof. The app shows me how much energy each panels produces monthly.

3 weeks ago

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Reply from LGCY Power

Roberta, thanks for the positive feedback and letting us know of your great experience with our company. Don't forget to follow us on Instagram! @lgcypower!

Nov. 6th, 2024

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Andrea Corona

It's a great company good costumer service over all,the installation was on time but never come back to finish the little details

1 week ago

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Reply from LGCY Power

Andrea, thank you for taking the time to let us know how enjoyable your experience was with LGCY Power. Thank you for choosing us! Enjoy your system. Please reach out to customer care to discuss wrapping up those last few things at 855-353-4899 or customerservice@lgcypower.com!

Dec. 2nd, 2024

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kenneth pless

Customer Review Video

1 month ago

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Reply from LGCY Power

kenneth, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower and don't forget to refer your family and friends!

Oct. 21st, 2024

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Daniel Valli

We had the system installed on our new construction house it is performing great and there is definitely a substantial savings my monthly bill is always minimum I wish I would have added more panels on the original install and plan to add at a later date but all things considered we are very satisfied

2 months ago

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Reply from LGCY Power

Daniel, thank you for reaching out with your feedback to let us know that our team took such great care of you. We value and appreciate your business. Thank you for choosing to go solar with us!

Sep. 27th, 2024

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Dillon Faison

Great company they made the process easy and everything surpassed my expectations.

3 days ago

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Reply from LGCY Power

Dillon, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Dec. 2nd, 2024

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Avon Steen

The team that BetterEarth sent from Cerritos, CA was top notch. The team of Saul, Ignacio, Rolando and Carlos were courteous, efficient, knowledgeable and their work showed great attention to detail. We were extremely pleased with the looks of the installation overall and would highly recommend them. When we had questions they took time to answer them making sure we understood and were satisfied with the answer. They were hindered by the of the local warehouse that they had to work with and were not given necessary equipment to work with. The second day they were here they informed us that another technician would have to bring and install a couple of parts that the warehouse apparently did not have. Overall we were extremely happy with the workmanship of the team of young men sent to our location. Thank you.

2 months ago

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Reply from LGCY Power

Avon, thank you for taking the time to let us know how enjoyable your experience was. We are happy to hear of the professionalism of our team. Thank you for choosing us! Enjoy your system.

Sep. 24th, 2024

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Kassie Mix

Great customer service and my panels are fantastic

6 days ago

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Reply from LGCY Power

Kassie, we are so pleased to hear that your experience with LGCY Power was a success! Please follow us on Instagram @lgcypower!

Dec. 2nd, 2024

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Rebecca

We were the first in our neighborhood to get solar. Legacy did a great job explaining the numbers to us and it just made sense and aligned with our desire to help the environment. Installation was easy. It wasn’t perfect but they fixed things quickly.

2 weeks ago

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Reply from LGCY Power

Rebecca, thank you for your review and great feedback! We are so pleased to hear you received excellent service. We truly value your opinion and business!

Nov. 18th, 2024

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Glen Cody

Company was upfront on the time of costs to install the panels. It was installed on the scheduled day. They fixed a couple of minor issues in a timely manner. The system is working as promised. They will be the first company I will get in touch with if I decide to add batteries to my solar setup.

5 months ago Edited October 24, 2024

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Reply from LGCY Power

Glen, thank you for the review! We appreciate and are grateful we are able to serve you!

Jul. 1st, 2024

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Michael Thomas

They exained what an when they could install w weyrhing qaa sonw timely an done as they promisef

2 weeks ago

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Reply from LGCY Power

Michael, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Nov. 19th, 2024

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Zinamarie Jackson

Great experience all the credit goes to sales person Rayleen G who took care of my family !

2 weeks ago

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Reply from LGCY Power

Zinamarie, we are so happy to hear of the thorough and professional job that was performed by Rayleen. We appreciate you taking the time to provide your feedback. Thank you for choosing LGCY. Enjoy your system!

Nov. 18th, 2024

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thomas and jennifer Johnson

The installation was done to our expectations. Our solar rep, Sandra was really professional. She was detailed and answered all our questions from the first meeting that motivated us to sign up immediately for the service. All the installers for the job were well trained and they completed the installation very quickly. We would definitely use your company again in the near future for other solar panel installations as well as refer your company and sandra to our friends and relatives if they required solar panels as well in the future. We have spoken to other solar companies before talking to your company and found your company has the best trained personnel across the board in customer service and after service issues. Five stars to your company. T. Johnson J.Johnson

2 months ago

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Reply from LGCY Power

thomas and jennifer Johnson, thank you for choosing LGCY and taking time to provide your thorough feedback. We really appreciate your kind words and are grateful for your business.

Sep. 16th, 2024

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RBrammer

Sales team tried to sell features that planning team doesn't use, planning team made poor designs based on shade of surrounding houses. 3rd party contractors did poor Job checking outputs during initial installation, as well as install/reinstall damaging shingles.

3 months ago

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Reply from LGCY Power

RBrammer, we apologize that you are having a negative experience while going solar. We would love to help get things sorted out. If you could contact us with more information at customerservice@lgcypower.com or call 855-353-4899 opt 3, we can discuss your account details and how everything can be resolved. Thank you.

Aug. 28th, 2024

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Melissa Kemper

The individuals that installed the panels did a really good job and were very nice. Only thing is that they left a stack of the poles in my garage. Like they didn’t need all of them. Just wish they would have taken them with them because now I have to find a way to get rid of them.

2 months ago

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Reply from LGCY Power

Melissa, thank you for taking the time to let us know how thorough and enjoyable your experience was with LGCY Power. Thank you for choosing us! Please contact our customer care team in regards to the pieces left behind. We apologize that happened and would like to get that taken care of for you customersupport@lgcypower.com or 855-353-4899 ext 3

Oct. 7th, 2024

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A and J

The crew was experienced and thorough. They all were polite and professional and very knowledgeable. The work they did seems very neat and they cleaned up before they left. Once the electrical inspector comes we should be up and running.

2 months ago

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Reply from LGCY Power

A and J, thank you for the review! We appreciate and are grateful we are able to serve you!

Sep. 23rd, 2024

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Dominique Martir-Gillett

the company is stretch out to thin, so it hard to get help right away

1 week ago

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Reply from LGCY Power

Dominique, we apologize for any inconveniences you've experienced. Please don't hesitate to reach out to our customer care team with any questions or concerns. We are grateful for your patience, understanding, and business! 855-353-4899 or customerservice@lgcypower.com

Nov. 25th, 2024

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Jarrod Miller

Crew from Valoer who performed the install was very courteous and professional, they let us know every day they were working and when they were leaving. The install ran a little slow due to weather and storms, and the crew worked beyond expectations to get the work done, coming back on the evening and weekend to get the job done. Looking forward to the system being certified and enabled very soon! They got

3 months ago

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Reply from LGCY Power

Jarrod, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Aug. 27th, 2024

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Debbie Gerlach

There were only 2 and neither spoke English very well so was rater difficult to converse with them. The work they did was good and they seemed efficient but we had questions and needed to make sure they didn't turn off power without notifying us because of my oxygen. What they did was very good but someone that was fluent in English should have been on site as well. As for dealing with LGCY that leaves alot to be desired. Your office personel did not identify herself or her company when communicating with me. I actually had to ask who sent me a text. I was not notified that I was going to have 2 different deliveries so I would have time to decide where to put a 2000lb pallet so I told semi driver just to put where my husband parks. Very poor communication with LGCY.

3 months ago

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Reply from LGCY Power

Debbie, we are grateful for your input to help us aim for a seamless customer experience. We appreciate your willingness to take the time to leave a review. We are happy to hear the installation went well. We are grateful for your business and are appreciative that you chose us. Enjoy your system.

Aug. 27th, 2024

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Jeanne Turner

The solar power installation was quick and well positioned on the house roof for optimal sun capture. The customer service unit was very helpful in the first few months while I was adapting to the reports and usage cycles. My house value has increased with the addition of solar energy. I am very happy with my investment with Legacy Power. Mrs Jeanne T.

3 months ago

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Reply from LGCY Power

Jeanne, thank you for your kind words and taking the time to leave us such a great review. We are truly appreciative of and grateful for you! Thank you for choosing LGCY!

Aug. 22nd, 2024

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Shantira Prowell

Before having my solar panels installed the representatives were extremely informative on pros and cons and what was to be expected. They educated me on how to make the most of my solar panels and how much I’d save overtime. They followed up and when there was a mishap they followed through to correct it immediately. I think it was the best decision by far I’ve made to go with this company and I will definitely use them again in the future!

2 months ago

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Reply from LGCY Power

Shantira, thank you for your review and great feedback! We are so pleased to hear you received excellent service. We truly value your opinion and business!

Sep. 19th, 2024

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Tad Shields

It has been around two years since I worked with LGCY to have 27 solar panels installed on our roof. From beginning to end the process was filled with helpful people. The one small hitch we had was the e-mail address was wrong so I couldn't access the app, but that was fixed very quickly. The end result has been a lot of savings on our energy and there have been no problems at all with either our panels or the installation.

2 months ago

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Reply from LGCY Power

Tad, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Sep. 17th, 2024

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Avene2024

I had my solar system installed by LGCY over a year ago and by far they are the best company to deal with concerning solar here in eastern North Carolina. I have heard horror stories about other companies but LGCY has great communication and the install was complete within a couple days excluding the normal inspections and the time it might take leading up to the final phase of working but that is mainly because of scheduling many entities together. That’s where the great communication comes in and LGCY did a wonderful job on pulling it all together. I absolutely love solar and I have no regrets. The backup battery is amazing!

5 months ago

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Reply from LGCY Power

Avene2024, thank you so much for the review. We are so happy to hear that you enjoyed your experience with us. We strive to provide the best for our customers. Thank you for choosing us!

Jun. 17th, 2024

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Tami

I never felt pressured by the salesman, who was very transparent in the steps. All my many questions were answered and I was shown how my previous consumption would help in the decision for how many panels I would need. I was thrilled to learn I could save $10 off my bill by signing up for auto-pay, as I usually never do any auto-pay at all. Another added bonus was the easy pay addition of an all new updated electrical panel. The two companies that did the electric work and then the repair of the house stucco were fabulous. It was easy and seamless for me. Solar is a win win I suggest anyone reading this call Legacy now!

2 years ago Edited December 1, 2024

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Reply from LGCY Power

Tami, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Mike Hostetler Burleson, TX

This company has the worst customer service from a Utah perspective. The Dallas area managers that work here for LGCY are amazing and but my initial experience and purchase was with Utah LGCY. You would think that they would be the same company and work together but they aren't. Worst experience and the solar program they promised me is not what I am getting I'm literally making double electricity payments than my previous electric provider. Worst decision I ever made. Still waiting to this day for someone to contact me back and every time I call they say they will call me back and they don't. I was coerced into getting this and was told you signed the document you can't go back even though solar wasn't even installed on my house yet. Ashton B or something like that from Utah made me feel like things were good and that he would fix any problem I have but he's living it up in his 2 story home getting rich off the little people and we have to suffer. I guarantee even though I'll keep a copy of this survey I won't ever be contacted to fix the problem. I also had the installers come and destroy my attic and leave it a mess. Broke holiday decorations and never came back to clean up the attic. Was told they have to walk on the beams so they need to see where they are but that's fine but you can put everything back where you got it and out all the insulation back where you got it.

2 years ago

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Reply from LGCY Power

Mike, we are sorry to hear that this has been your experience. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Tyler Rand

I have had solar for almost three years now and it is the best decision we have made! Ashton Buswell was our salesman and while I know him personally, he delivered everything that he promised. I have had zero issues with the system and have just saved money on my electricity. We are all in a contract with SDGE already, so signing a co tract for a power purchase agreement isn’t really a change. I’m just paying less for electricity. I feel like this is a very smart investment, and something that anybody should strongly consider if you don’t have solar. Legacy Power is a great company and I highly recommend them everybody that asks.

4 years ago

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Reply from LGCY Power

Tyler, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Jon Farrer

Dylan, our rep, was great. Very patient and responsive. The company has followed up several times to make sure everything is running smoothly.

1 week ago

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Reply from LGCY Power

Jon, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job Dylan is doing. We really appreciate your kind words and are grateful for your business.

Dec. 2nd, 2024

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Robert Sargeant

They were very polite. Stayed busy constantly. They kept me informed on everything they did. And very pleasant to talk to if I had any questions they would be very friendly answering.

2 months ago

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Reply from LGCY Power

Robert, we are glad to hear you have enjoyed our help while going solar! We hope you will follow us on Instagram @lgcypower for our solar hacks that will help you continue to enjoy your solar system! Thanks!

Sep. 16th, 2024

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Phred Jenkins

They did an excellent job! Friendly and courteous, they did the job in the time they said and cleaned up beautifully. They kept me well informed about what they were doing and were knowledgeable.

2 months ago

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Reply from LGCY Power

Phred, thanks for the positive feedback and letting us know of your great experience with our company. Don't forget to follow us on Instagram! @lgcypower!

Sep. 13th, 2024

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Kyle

LGCY has helped me twice and the experience was great both times. They setup my new home and everything from evaluation to install/go live was awesome. They'll be my go-to whenever I move again and have solar needs.

2 months ago

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Reply from LGCY Power

Kyle, we are so glad to hear that your experience with LGCY Power was so successful! Thank you so much for sharing and thank you for choosing us. Please follow us on Instagram @lgcypower!

Sep. 12th, 2024

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Vicki Duncan

We’ve had a good experience with Legacy Sunrun. The sales reps were no pressure and answered all my questions. Installation went smoothly. We’ve had the solar panels up for two years. Everything has been going smoothly.

1 month ago

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Reply from LGCY Power

Thank you so much, Vicki, for taking the time to leave us your review. We appreciate your kind words! It's been a pleasure to do business with you.

Nov. 5th, 2024

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Penny Regelman

The install team showed up on time. Also completed the install the same day. Any questions I had were answered while the install was taking place. The install team work well together. After completing the install the system was fully checked out.

3 months ago

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Reply from LGCY Power

Penny, we're grateful to hear of the professionalism you received from our team. Thank you for taking the time to leave us a review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Sep. 5th, 2024

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Natalie Slagell

The men were very polite and not any trouble at all. I was very busy with 8 children and they didn't disturb us or pull me away from taking care if them. They only needed a few questions answered and access to the control panel in the basement.

3 months ago

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Reply from LGCY Power

Natalie, thank you for taking the time to let us know how thorough and enjoyable your experience was with LGCY Power. Thank you for choosing us! Enjoy your system.

Aug. 22nd, 2024

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Larry

Once you get on your providers solar buy back plan you start to see the savings. Even in Texas heat bills are $60 and under. And a 30+% tax credit really helps with the cost. Based on my limited needs so far customer service has been great.

3 months ago

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Reply from LGCY Power

Larry, we truly appreciate you taking the time to leave us a review. Thank you for letting us know what a stellar job we did for you. We value your opinion and business! Thank you for choosing LGCY!

Aug. 12th, 2024

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Larry Sullivan

I like my solar system and will recommend it to others people.

2 weeks ago

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Reply from LGCY Power

Larry, thank you for your kind review and taking the time to do that for us, we really appreciate it. Thank you for your business and choosing LGCY.

Nov. 19th, 2024

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Kim Graham

Company responsive & informative. All deadlines were met

2 weeks ago

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Reply from LGCY Power

Kim, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Nov. 19th, 2024

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E. David Legrande

Simply l wish had installed solar 15 years ago.

2 weeks ago

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Reply from LGCY Power

E. David Legrande, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job we did. We really appreciate your kind words and are grateful for your business.

Nov. 18th, 2024

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Terry T

My friend referred me to this company, and I'm glad he did. No more $1,000 a month electric bills during the summer! I pay my flat rate for the solar lease, and minimal for any extra electricity I didn't generate. Perfectly satisfied.

2 months ago

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Reply from LGCY Power

Terry, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Sep. 6th, 2024

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Alex Campas

Can’t say enough about LGCY Solar Paneling … enjoying today’s savings in electric and more today than ever . The costs of energy today has been rising annually . The install btw was fast and efficient… I think the only negative thing I could say is that I should’ve gotten a few more panels to cover my Electric car we getting ready to purchase .

4 months ago

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Reply from LGCY Power

Alex, we are so glad to hear that your experience with LGCY Power was so successful! Thank you so much for sharing and thank you for choosing us. Please follow us on Instagram @lgcypower! If you have any further inquiries about additional panels, please feel free to reach out to our customer care team at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jul. 31st, 2024

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Staci Rittmeier

I have had my solar panels for over a year now and I am well pleased with the savings I am receiving. I do get less savings in the winter but that is understandable because of how short the days are and less direct sunlight. During peak months I get no actual electricity bill because of how much power my panels are generating and I love it. I would definitely recommend Legacy Power to anyone who is looking to get solar panels installed. The process took a little while, due to weather (winter) and city inspection but well worth it I believe.

4 months ago

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Reply from LGCY Power

Staci, we are happy to hear that our solar experts were able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Jul. 16th, 2024

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Will Spencer (MotoSloth)

I couldn't be happier with my decision to choose Legacy Solar. After extensive research into many solar companies, Legacy Solar stood out with their high ratings and excellent reputation. From start to finish, they were a pleasure to work with, providing exceptional support both during and after the installation. Now, two years later, I am still thrilled with my solar system and the ongoing support Legacy Solar provides. Highly recommend!

5 months ago

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Reply from LGCY Power

Will, we are content to hear that we were able to help you out while going solar. Thank you for taking the time to share your experience! Thank you for choosing to go solar with us!

Jun. 27th, 2024

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Gabriela Satele

My sales rep was very knowledgeable, thorough and made the process super easy! He took care of everything getting approved by HOA, and ensured that all my questions and concerns were addressed. Additionally, he also broke down the costs of staying with SDG&E and how going solar would be a lot more beneficial but also cost effective long term. The entire process from the time I signed my contract to installation was smooth, easy and simple!

3 months ago

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Reply from LGCY Power

Gabriela, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Aug. 28th, 2024

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Leola Bivens

I've had my solar panels for almost 2 years and I love them. My electric bill is negative every month and I'm looking forward to SDGE paying me money when my NEM is due in November. I haven't had any issues with my solar panels and they work well. My representative was Ashton B.. He was kind, respectful, and very informative. He told me exactly what I would pay each month. He was honest. He's awesome. I'm greatful for Sunrun!

3 months ago

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Reply from LGCY Power

Leola, thank you for your review and great feedback! We are so pleased to see you received excellent service from LGCY, Sunrun, and Ashton. We truly value your opinion and business! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Aug. 22nd, 2024

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sydney rapp

This is a great company. I was very hesitant to make such a big decision to get solar panels but the staff made me feel comfortable and confident in my decision. I have had my panels for over a year now with no issues. If you’re considering getting solar panels, this is a great company to work with. Not to mention, I love that I am helping our environment.

3 months ago

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Reply from LGCY Power

sydney, thanks for choosing us and taking time to provide feedback. Thank you for letting us know what a great job our staff is doing. We really appreciate your kind words and are grateful for your business.

Aug. 15th, 2024