LGCY Power: Read 885 User Reviews From Real Homeowners

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Carrie Lopez Denver, CO

Very courteous and friendly crew. Gave me very accurate time frames for installation and made sure I knew what the next steps were after installation and answered all questions.

2 years ago

Reply from LGCY Power

Carrie, thank you for the review! We appreciate and are grateful we are able to serve you!

Mar. 20th, 2024

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Debalina Goswami-Sewell NLE

LGCY Power installed Solar Panels on my roof in August 2022. The installation team was great, but the salesman omitted the MPU (Main Panel Upgrade) from the ticket. It was a glaring omission as our existing main [breaker] panel is outdated and wouldn't likely support another load. For this reason, I've insisted at every step that the MPU is to be included in the scope of work. The day the installation crew came out in August '22, I asked about the MPU before they exited their trucks. The district manager Kirby called me and begged to let his crew work since they were already at my house with materials. I told him I needed assurance that he would complete the MPU, so he sent me two confirmation emails. To this day, Good Leap (finance company) and the HQ customer service team have no record of this request in their systems. In October '22, I had a discussion with the finance team (Good Leap) where I told them I would not authorize any payment until the contracted scope of work was completed. Good Leap was surprised to hear this and conferenced in LGCY's Customer Service team where we verified there was no communication from Kirby. I read the emails and forwarded them for substantiation of my claim. In December '22, I received an email from Kirby restating that he would complete the MPU once the permit was received from the city. These permits typically require no more than 3 months to receive, which suggests the permit application wasn't even submitted when the team was scrambling in August. This email was issued only a couple days before the first interest-only payment was withdrawn from my account without my cooperation. Later, I had a technician come by my house to connect the main panel to the solar grid, but due to the neglected MPU scope, the installation team hadn't even connected the main panel, out of the same concern I've previously stated. In January '23, another technician came to my house to connect my system to the grid, but again it resulted in another call back to the office due to the state of my main panel. At this rate, I am now paying monthly interest-only charges each month and have no guarantees that the work will be completed, outside the infrequent email from the unavailable district manager. I've generously added the second star only due to the customer-service orientation of the technicians that have visited my home. Completion of the agreed-upon scope of work would likely resolve my issues, and improved communication in the interim would certainly be reassuring.

3 years ago

Reply from LGCY Power

Debalina, we are sorry to hear about this. Here at LGCY Power we strive to do our best to help everyone have a positive experience. We try to have clear communication with all those that we are working with while going solar. If you would reach out to us at customerservice@lgcypower.com or 855-353-4899 ext 3 we will be happy to have one of our customer care representatives look into this for you. Thank you for your feedback.

Feb. 8th, 2023

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Cee Alexander Boardman, OR

the representative was willing to patiently explain all of the options available. He also responded promptly and readily when there were follow up questions and inquiries that arose as the process moved forward.

3 years ago

Reply from LGCY Power

Cee, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2022

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Daniel Clarke North Richland Hills, TX

Micah was an amazing guy who helped me every step of the way… highly appreciative of his service and willingness to work and explain the process with me even after the installation

3 years ago

Reply from LGCY Power

Daniel! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Emily Arzio Simi Valley, CA

Dylan was phenomenal, there were some issues with my panels and he did his best to resolve it. Upgrading the panel box took a lot longer than expected but he was always a phone call away! Fantastic customer service!

3 years ago

Reply from LGCY Power

Emily! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Verified Customer

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Thomas Gerhardt UT

I liked that they were willing to be so flexible to meet with me and answer any questions. They were not able to answer all of my questions to my satisfaction, but in the end we felt confident we purchased a valuable product.

3 years ago

Reply from LGCY Power

Thomas, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Melanie Fort Worth, TX

It’s all lies! We now pay two electric bills, they offered a lot of things like a cash incentive but gave us a gift card that could only be used in selected places. They told us someone would installs skirts and that didn’t happen so our panels are exposed more. Our sales man ghosted us, and he told me personally that he would start using my name as a reference to new customers so I could get money back and credits and also never did that. We were excited to save on bills but now pay for solar panels and a difference in electric billing with reliant. We were told there’s a tax rebate that was explained to us as a percentage back in cash to use however we wanted, but that tax incentive is actually a credit toward next tax season and if you do claim that you have to pay more for solar in the long run, so it’s all lies. We were very misled, and now are stuck with solar power.

3 years ago

Reply from LGCY Power

Melanie, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 14th, 2022

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Changing to Solar Paso Robles, CA

The information was given and the follow up for installation was as promised and done very well. The follow thru was excellent and the work was done efficiently and very clean

3 years ago

Reply from LGCY Power

Changing to Solar, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

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CJ Ennis, TX

Update 2 The company did come through and I did get the PTO in November 2021. I do congradulate the company for keeping to their word and resolving the issue. I've had no issues since. Thank you LGCY Power. Update I've revised the rating up since the company VP and local manager reached out to me to make things right. I appreciate LGCY for correcting the mistakes. Even with this, I'm still waiting for to receive the Permission to Operate and got word from the utility provider that it their submission of my information was rejected and had to be resubmitted today. Of course, the company didn't tell me this and I had to find out on my own. This experience continues to be frustrating to say the least. Original Review This company is terrible. There sales rep lied. He said that my battery ($3671.15 cost) would work with the solar system so that it will supply power to my home from the solar panels if the grid goes down during the day. Also said that they would install an electrical sub panel for my battery to connect into in order to supply power to my home's critical circuits at night if the grid goes down as well. Turns out, none of this is true according to their electrician. In order for this to work, I would need their Enphase Encharge battery system to provide these functions. So now I'm out of $3671.15 because of lies from their sales rep and they billed me for a sub panel that they don't even provide. I've messaged the sales rep who has not responded back at all. I later found out he no longer works for them anymore. I've messaged their CEO, Doug R, on LinkedIN. I've emailed their VP of sales, Ashton B, and called numerous times. Everyone says they'll get back to me but no one has except one person named Chase from their support group in UT. Jesse, their electrician told me they could either refund me the sub panel cost or see about providing the Enphase battery at a discount. He said customer service would get back to me. No one has gotten back to me at all about this, not their VP or CEO. And I'm not paying for an Enphase battery when I've already spent all this money on a battery that their sales rep assured me would work with the system. At this point, since they lie and say they'll respond but don't, I've filed a BBB complaint on this company and I urge anyone having similar issues to do the same. Do not do business with this company at all.

4 years ago Edited April 29, 2022

Reply from LGCY Power

Hey CJ,

We apologize that this has been your experience. It looks like we agreed to get you the Enphase Encharge 3 system and installation for $3671.75. We appreciate your patience on this and look forward to getting your new battery installed.

Thanks,
LGCY Power

Oct. 12th, 2021

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Travis Green

Great company, couldn't be happier! They outlined every step along the way. The sales rep was great and I love my new affordable power bill! I'm excited to do my part to help the world go green.

9 years ago

Reply from LGCY Power

Travis, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Johnny McKenna Louisville, CO

All I can say is wow! From the moment they came to the door, to the final steps of installation, this company has been outstanding! The process was easy, and my sales rep was very helpful. Our only issue throughout the process was the lengthy installation time. But overall, this has been a great experience with great people.

9 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Keith Dauch

I loved how a representative kept in constant contact with us throughout the entire process! I never once questioned where we were in the process and if we were forgotten about. I would like to see us produce a bit more from the solar panels, but any question we have had have been answered promptly and we have been given great direction with who we need to talk to. All in all we are pleased!

1 year ago

Reply from LGCY Power

Keith, thank you for your kind words. It's great to hear about your positive experience and enthusiasm for solar energy's benefits.

Apr. 24th, 2025

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Josh Cooper

I was skeptical at first but honestly had a good experience with LGCY. They walked me through the process step by step and made it very easy to get my system up and running. I never paid for any of the installation cost as promised, and haven’t had any issues so far.

1 year ago

Reply from LGCY Power

Josh, we are so glad to hear that your experience with LGCY Power was a success! We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Apr. 24th, 2025

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David Gallego

The only reason I have solar panels on my house today is because of LGCY Power. Their sales rep was persistent enough to get me to consider it. He met with me to discuss the details and was able to answer my questions and convince me that solar was a good option. I am benefiting today from lower energy bills because of LGCY Power. Thank you.

1 year ago

Reply from LGCY Power

David, we are happy to hear that everyone from top to bottom has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Apr. 24th, 2025

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Ashley Schultz

Legacy Power made the whole process of getting solar panels installed very easy and seamless. I would recommend them if you’re looking into panels for your house. One little hiccup with the install contractor who damaged some of the bricks on the side of my house, it was a slight headache to get them back out here. But eventually the issue was resolved and they were repaired.

1 year ago

Reply from LGCY Power

Ashley, thank you for taking the time to let us know how thorough your experience was. Thank you for choosing us! Enjoy your system. Sounds like you have been taken very well care of. If you have any questions or concerns, please don't hesitate to reach out to our customer care team at (855)-353-4899 or send us an email to customerservice@lgcypower.com.

Jan. 22nd, 2025

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Rebecca

We were the first in our neighborhood to get solar. Legacy did a great job explaining the numbers to us and it just made sense and aligned with our desire to help the environment. Installation was easy. It wasn’t perfect but they fixed things quickly.

1 year ago

Reply from LGCY Power

Rebecca, thank you for your review and great feedback! We are so pleased to hear you received excellent service. We truly value your opinion and business!

Nov. 18th, 2024

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Terry T

My friend referred me to this company, and I'm glad he did. No more $1,000 a month electric bills during the summer! I pay my flat rate for the solar lease, and minimal for any extra electricity I didn't generate. Perfectly satisfied.

1 year ago

Reply from LGCY Power

Terry, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Sep. 6th, 2024

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MIGUEL F DEL RIO

Leasing with legacy has been very rewarding. During the sale I was promised a $1,000 Costco gift card but it never happened. When I called to inquire about the gift card I was told he had left tge company. The installation went very well and there has not been any system issues Very happy overall

1 year ago

Reply from LGCY Power

Miguel, thank you for choosing us and taking time to provide feedback. Thank you for letting us know of your overall satisfaction. We regret to hear of any issues that have occurred with your sales rep. If you have any further questions, please take a moment to reach out to our customer care team at 855-353-4899 or customerservice@lgcypower.com.

Jul. 31st, 2024

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Alicia Brookshire

So happy we got solar from Legacy. From beginning to end, they were so easy to deal with and had amazing customer service. Our area has terrible WiFi and the tech support helped us to get the best possible outcome. Having solar is saving us a ton on our power bills!

1 year ago

Reply from LGCY Power

Alicia, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jul. 12th, 2024

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Lauren Barnes

Every step of the process of getting solar was great from the sales men explaining everything to me. Then getting kept in contact with during the whole set up process. It was easy and painless. 100% would recommend LGCY solar to anyone!

2 years ago

Reply from LGCY Power

Lauren, we're grateful to hear of the professionalism from our whole team. Thank you for taking the time to leave us review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Apr. 3rd, 2024

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Idia O.

Lgcy power is a company dedicated to solar energy and its customers. They have been nothing but great to work with!

6 months ago

Reply from LGCY Power

Idia, thank you for sharing this feedback. We’re glad to hear our team has been helpful and easy to work with, and we appreciate your trust in our solar services. If there’s anything else we can do to support you, please let us know.

Nov. 17th, 2025

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Verified Customer

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Carlos Monterroso

I appreciate that LGCY reaches out to me regularly to see how my system is working.

1 year ago

Reply from LGCY Power

Thank you, Carlos. We're glad to hear that you've had a positive experience and have felt well-supported. Your feedback is appreciated! Thank you for choosing LGCY!

Feb. 27th, 2025

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Verified Customer

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ken culbreath

LGCY has been very professional and honest with me in what they said and what they did for me.

1 year ago

Reply from LGCY Power

Ken, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jan. 10th, 2025

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Verified Customer

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Jesus Rosado

The crew did excellent work. The entire crew were courtesy and new what they were doing

1 year ago

Reply from LGCY Power

Jesus, thanks for the positive feedback and letting us know of your great experience with our solar expert and our company. Don't forget to follow us on Instagram! @lgcypower!

Jan. 3rd, 2025

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Verified Customer

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Dillon Faison

Great company they made the process easy and everything surpassed my expectations.

1 year ago

Reply from LGCY Power

Dillon, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Dec. 2nd, 2024

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Verified Customer

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Michael Thomas

They exained what an when they could install w weyrhing qaa sonw timely an done as they promisef

1 year ago

Reply from LGCY Power

Michael, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Nov. 19th, 2024

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Verified Customer

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Zinamarie Jackson

Great experience all the credit goes to sales person Rayleen G who took care of my family !

1 year ago

Reply from LGCY Power

Zinamarie, we are so happy to hear of the thorough and professional job that was performed by Rayleen. We appreciate you taking the time to provide your feedback. Thank you for choosing LGCY. Enjoy your system!

Nov. 18th, 2024

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Verified Customer

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Jim Brown Simi Valley, CA

I have been tryuing to reach "John" to see whwre we are in the process. I am waiting on an inspection and can't seem to get a date that the inspector will come out

3 years ago

Reply from LGCY Power

Jim, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 23rd, 2022

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Verified Customer

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Shera Ballard Spring, TX

Sales pitch was full of lies even to direct questions, and you don't find out the truth until you've already gotten into the product and are locked in to a 25 year commitment.

3 years ago

Reply from LGCY Power

Shera, We are sorry to hear about this. Here at LGCY Power we want to do our best to help everyone have a positive experience. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. Thank you for your feedback.

Jun. 7th, 2022

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Verified Customer

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Serena Blackamore Lake Elsinore, CA

Initial install was great, upon inspection someone fell off our roof and we still have yet to get it fixed

4 years ago

Reply from LGCY Power

Serena, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways! If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Brandon

It was smooth and pretty fast. I've only had it for a few weeks but so far seems great.

4 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Jose

The price is right. They answer all my questions and the lady that was really cool with us.

4 years ago

Reply from LGCY Power

Jose, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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John

Installation was very positive but I'm still waiting to have it turned on because of permits

4 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Edward

The installation was fine, it was a matter of getting a hold of Sun Run to have things happen.

4 years ago

Reply from LGCY Power

Edward, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Dorothy

They keep calling me and checking on it. Very professional. The equipment is all good.

4 years ago

Reply from LGCY Power

Dorothy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Ryan

Installation process is good.They have just been on top of things. Good customer service.

4 years ago

Reply from LGCY Power

Ryan, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Daryl

They met all my expectations. Install was very smooth, very professional. I appreciate what they did for me.

4 years ago

Reply from LGCY Power

Daryl, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Sonja

Very sleek design. They were on time and professional. They gave a good presentation.

4 years ago

Reply from LGCY Power

Sonja, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Marguerite Gundacker Prescott, AZ

They were fast, efficient, and things happened the exact way they carefully explained to us.

4 years ago

Reply from LGCY Power

Marguerite, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Chas Newbre LA Mesa, CA

Great customer service and quick responses to questions. My only issues have been with subcontractors

4 years ago

Reply from LGCY Power

Chas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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donald f bell Camarillo, CA

Danny S was great. Covered everything from A to Z and made you understood the program had to offer.

4 years ago Edited January 10, 2024

Reply from LGCY Power

Donald, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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MARIA CONTRERAS Chico, CA

Our salesperson-Layton C has responded to every question/concern, followed through to find the answer if he didn't know or referred us to the department or partner that could help us.

4 years ago

Reply from LGCY Power

Maria, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Rebecca A Bye Hockley, TX

Communication is horrible. After they sold us on the systemcommunication became sparse and it was hard to get help. I couldn't get my issues resolved quickly or my questions answered.

4 years ago

Reply from LGCY Power

Rebecca, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Brandon Harper Spring, TX

I old is all to Kevin. If it wasn't for him none of this would've happened. Very professional. Very patient. He took all the time in the world that we needed to explain the process to us. Excellent job Kevin.

4 years ago

Reply from LGCY Power

Brandon, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Mar. 31st, 2022

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Verified Customer

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Howard

It just took so long, and I don't know that necessarily legacy power is at fault, but it took a long time and It's still not turned on.

4 years ago Edited January 10, 2024

Reply from LGCY Power

Howard, we are sorry to hear about how long your project is taking, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Carmen

The sales guys are really informative and really nice. The process was very quick.

4 years ago

Reply from LGCY Power

Carmen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Anonymous

Installation went pretty smoothly. Sometimes communication wasn't the greatest, but that's about it.

4 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Anonymous

I didn't have any problems everything went very smoothly they were very professional.

4 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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James

Would like them to communicate more to me on the status of my connecting. It hasn’t been connected since November. They are charging me even though there is no service. It has been very slow.

4 years ago

Reply from LGCY Power

James, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Thomas

There were some delays but it got done fine. Support always answers the phones and my questions.

4 years ago

Reply from LGCY Power

Thomas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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