LGCY Power Reviews

They arrived, very courteous, installed solar panels, checked everything out to make sure it was installed properly, cleaned up their mess and all extra equipment & garbage/debris and took it with them! Very nice!

The job was done quite well and efficiently. They came did what was necessary and answered any questions. The guys we're very personal with no rough language, they didn't look like slobs. They all were very charming.

LGCY Power installed Solar Panels on my roof in August 2022. The installation team was great, but the salesman omitted the MPU (Main Panel Upgrade) from the ticket. It was a glaring omission as our existing main [breaker] panel is outdated and wouldn't likely support another load. For this reason, I've insisted at every step that the MPU is to be included in the scope of work. The day the installation crew came out in August '22, I asked about the MPU before they exited their trucks. The district manager Kirby called me and begged to let his crew work since they were already at my house with materials. I told him I needed assurance that he would complete the MPU, so he sent me two confirmation emails. To this day, Good Leap (finance company) and the HQ customer service team have no record of this request in their systems. In October '22, I had a discussion with the finance team (Good Leap) where I told them I would not authorize any payment until the contracted scope of work was completed. Good Leap was surprised to hear this and conferenced in LGCY's Customer Service team where we verified there was no communication from Kirby. I read the emails and forwarded them for substantiation of my claim. In December '22, I received an email from Kirby restating that he would complete the MPU once the permit was received from the city. These permits typically require no more than 3 months to receive, which suggests the permit application wasn't even submitted when the team was scrambling in August. This email was issued only a couple days before the first interest-only payment was withdrawn from my account without my cooperation. Later, I had a technician come by my house to connect the main panel to the solar grid, but due to the neglected MPU scope, the installation team hadn't even connected the main panel, out of the same concern I've previously stated. In January '23, another technician came to my house to connect my system to the grid, but again it resulted in another call back to the office due to the state of my main panel. At this rate, I am now paying monthly interest-only charges each month and have no guarantees that the work will be completed, outside the infrequent email from the unavailable district manager. I've generously added the second star only due to the customer-service orientation of the technicians that have visited my home. Completion of the agreed-upon scope of work would likely resolve my issues, and improved communication in the interim would certainly be reassuring.

the representative was willing to patiently explain all of the options available. He also responded promptly and readily when there were follow up questions and inquiries that arose as the process moved forward.

Update 2 The company did come through and I did get the PTO in November 2021. I do congradulate the company for keeping to their word and resolving the issue. I've had no issues since. Thank you LGCY Power. Update I've revised the rating up since the company VP and local manager reached out to me to make things right. I appreciate LGCY for correcting the mistakes. Even with this, I'm still waiting for to receive the Permission to Operate and got word from the utility provider that it their submission of my information was rejected and had to be resubmitted today. Of course, the company didn't tell me this and I had to find out on my own. This experience continues to be frustrating to say the least. Original Review This company is terrible. There sales rep lied. He said that my battery ($3671.15 cost) would work with the solar system so that it will supply power to my home from the solar panels if the grid goes down during the day. Also said that they would install an electrical sub panel for my battery to connect into in order to supply power to my home's critical circuits at night if the grid goes down as well. Turns out, none of this is true according to their electrician. In order for this to work, I would need their Enphase Encharge battery system to provide these functions. So now I'm out of $3671.15 because of lies from their sales rep and they billed me for a sub panel that they don't even provide. I've messaged the sales rep who has not responded back at all. I later found out he no longer works for them anymore. I've messaged their CEO, Doug R, on LinkedIN. I've emailed their VP of sales, Ashton B, and called numerous times. Everyone says they'll get back to me but no one has except one person named Chase from their support group in UT. Jesse, their electrician told me they could either refund me the sub panel cost or see about providing the Enphase battery at a discount. He said customer service would get back to me. No one has gotten back to me at all about this, not their VP or CEO. And I'm not paying for an Enphase battery when I've already spent all this money on a battery that their sales rep assured me would work with the system. At this point, since they lie and say they'll respond but don't, I've filed a BBB complaint on this company and I urge anyone having similar issues to do the same. Do not do business with this company at all.

Great company, couldn't be happier! They outlined every step along the way. The sales rep was great and I love my new affordable power bill! I'm excited to do my part to help the world go green.

All I can say is wow! From the moment they came to the door, to the final steps of installation, this company has been outstanding! The process was easy, and my sales rep was very helpful. Our only issue throughout the process was the lengthy installation time. But overall, this has been a great experience with great people.