LGCY Power: Read 886 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Denny

LGCY Power promised me a rebate for the first year of payments and I still haven't received it, even though I have been calling practically everyday. The equipment is doing well. It is cheaper than paying for the electricity. But during the installation process, they caused damage to my back porch which still hasn't been fixed. I requested them to fix it because the screws went all way through the roof.

4 years ago

Reply from LGCY Power

Denny, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Gregory

LGCY Power has been great entertaining all of my questions. I do not have any issues with the company. It is easy to use. The app is nice. The installation process was quick and easy and they are very professional, although it is a little expensive.

4 years ago

Reply from LGCY Power

Gregory, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Tom

The installation process was fine, they put one of the solar panels too close to my roof heating and air conditioning unit and that's going to have to move. The representatives were very friendly, courteous, and quite knowledgeable.

4 years ago

Reply from LGCY Power

Tom, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Robert

Everything was great. Haven't had any issues since it was installed. Install was excellent. They arrived on time. My service person was very knowledgeable and contacted me about all the updates, when the installation would happen and all of that so we could plan on getting everything in order on time.

4 years ago

Reply from LGCY Power

Robert, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Mary

It's been very positive so far. It's working as promised doing what they said it would do. Install was very good, guys came and did the work and then they were gone. I didn't even know they were gone.

4 years ago

Reply from LGCY Power

Mary, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Jeannie

Installation process was smooth, they worked around our work schedule, so they were actually here for two days to accommodate our work schedule. It's not hooked up to where I can actually use it yet. There's always somebody available if I needed something or have a question that could get right back to me.

4 years ago

Reply from LGCY Power

Jeannie, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

I believe that they use some pretty good products and they installed it very very clean. It went pretty smooth, but they aren't done yet so I'll just wait for them to finish up.

4 years ago

Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Robert

Quality material. Install went okay, it wasn't LGCY Power it was another company. They very efficiently took care of every question or problem we had. The representative was very very honest and straightforward.

4 years ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Amber

The customer service I got was great, that was amazing. Very personable and understanding and really kind of brought on how everything works. Installation went super quick and fast, it went within two hours.

4 years ago

Reply from LGCY Power

Amber, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Brandon

LGCY has the best deal and they had faster time frame. They are communicative, they are on time or ahead of schedule and they explained every step of the process before and during the whole process. Smooth and quick.

4 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Nick Cross

The install went smooth and the panels work as promised. My only disappointment was from the sells rep. He promised 6 months of free bill coverage and I haven't seen that as of yet. I tried to reach out to him on several occasions and he doesn't reply. I'm not sure if that promotion will come later. Please reach out to me for more details.

4 years ago

Reply from LGCY Power

Nick, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star_border

David stout

I would have given them 5 stars but I like them to keep working hard to earn the business. It was a slow start to hook everything up but once the permits came in all went smoothly. So far all is good with the system. I wish I could buy a system but for now it’s all good.

4 years ago Edited November 26, 2024

Reply from LGCY Power

David, We're sorry that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Irad Ruiz Las Vegas, NV

The scheduling is terrible. The installation took longer than expected. The final inspection was scheduled for a date prior to the install and getting ahold of anyone to ask questions is nearly impossible. I am very disappointed with the whole process to this point

4 years ago

Reply from LGCY Power

Irad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

check_circle

Verified Customer

star star star star star

Savannah

So far it is working well. Installation was pretty seamless. I am comfortable with customer service. They’re very responsive and quick to get back with you. You can call them or email them or fax them.

4 years ago

Reply from LGCY Power

Savannah, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

I was very happy with the installers. There were no problems. They did the first inspection while I was out of town for vacation. The second person was very knowledgeable and got me up and running. I was happy with that.

4 years ago

Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Cyrus

It's been a good experience overall, so we look forward to how things are going to work long term with it. Very quick very efficient. Everybody's been very professional and gracious and really haven't had any issues.

4 years ago

Reply from LGCY Power

Cyrus, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Lisa

I had issue with them during installation. The roof or the ceiling of my house when they were putting up the panels and the sales person said he put in kick it to make it fit, but now it fixed so I'm good. I'm satisfied.

4 years ago

Reply from LGCY Power

Lisa, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

David

So smooth. Things happened in the time frame that was supposed to. The guys were great that put it in. Very competent. Everything with legacy has been good and I'm quite happy.

4 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Carlos

The gentleman that came over was very informative. All my panels have been installed. We haven’t had any issues with them. We are waiting for the city. So far the system seems pretty good.

4 years ago

Reply from LGCY Power

Carlos, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

J

I’ve recommended them to some friends. It was pretty smooth. There were some little hiccups on the day they came but everything went fine. Everything seems to be working fine.

4 years ago

Reply from LGCY Power

J, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Daniel Smith Orlando, FL

Company representative presented the information and alternatives clearly. He was quickly responsive to follow-up questions. Coordination for installation of the system and inspections was smooth.

5 years ago

Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

KDH Las Vegas, NV

Honestly, just didn't want to go through the comparison shopping deal. Dave was at the right place at the right time, felt comfortable with him, not pushy, answers to our questions were in line with what we already knew.

5 years ago

Reply from LGCY Power

KDH, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Doug Hapeman Davenport, FL

The solar panels were installed in a timely fashion, and all inspections completed. But Titan Solar has yet to turn on the solar panels. We have contacted them twice during the past month, but no response on when the system will be turned on. We have begun payments on the solar loan this month and are still connected to Duke Energy. We are paying our regular Duke Energy bill and the additional solar payment with no solar yet. We are very disappointed with the lack of response from Titan Solar. Please light a fire under their back side and get this system operating.

5 years ago

Reply from LGCY Power

Doug, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Wes Roy Davenport, FL

Customer service is beyond exemplary--Robert S. was on top of the project, and available consistently almost 24 hours a day until we powered up! Always available for questions as well. SUPERIOR service!!!!

5 years ago

Reply from LGCY Power

Wes, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Camilla Mesa, AZ

Installation went great. They have been on top of everything and get back to us to make sure everything is fine. We are waiting for the final approve and once it is turned on it is going to be great.

5 years ago

Reply from LGCY Power

Camilla, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Barron San Diego, CA

I was a little surprised that the installers showed up easy and were quicker than I was originally led to believe. They told me what they were going to do and they did it and the equipment works well. I am still waiting for my utility company to put in a new fuse box.

5 years ago

Reply from LGCY Power

Barron, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

James Dallas, TX

LGCY has a positive way sharing information and supporting us. When I ask for help, they are there to help. We had some weather issues that made installation take a little longer but it still went well. It is working.

5 years ago

Reply from LGCY Power

James, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star

Brandon Visalia, CA

Everything is perfect. The customer representative that came was really knowledgeable and helped us a lot to make us feel comfortable with LGCY. They answered all my questions.

5 years ago

Reply from LGCY Power

Brandon, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Timothy Palm Bay, FL

I liked our contact guy. He has been awesome. I would recommend. Installation was great. I thought it was going to be two days and they started early one morning and were done by five.

5 years ago

Reply from LGCY Power

Timothy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Patricia Las Vegas, NV

All the equipment is brand new and they were right on track getting it installed. They were quick and professional and efficient. If I have any questions, they are always there.

5 years ago

Reply from LGCY Power

Patricia, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Tony Chula Vista, CA

Definitely recommend even though I did have a problem with the installer not returning my phone calls, but they aren’t legacy and legacy has been helping me with me issues with them.

5 years ago

Reply from LGCY Power

Tony, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Stephen New Port Richey, FL

Sales staff is very responsive and they still check in with me to make sure everything is going well. I am happy with their customer support. They respond quickly. There have been a couple of issues but it has been cleared up and resolved well.

5 years ago

Reply from LGCY Power

Stephen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Deborah A. Todd Southborough, MA

They were very efficient in the installation and kept me aware of what will happen when. I also love their online portal which shows me the production of my system on a daily basis by hour.

5 years ago

Reply from LGCY Power

Thank you Deborah for the 5 star review! We are happy to see that you have had a great experience with LGCY Power. Please follow us on instagram at @lgcypower for information on our Monthly Customer Appreciation Giveaways!

Jan. 22nd, 2021

star star star star star

Avon Steen

The team that BetterEarth sent from Cerritos, CA was top notch. The team of Saul, Ignacio, Rolando and Carlos were courteous, efficient, knowledgeable and their work showed great attention to detail. We were extremely pleased with the looks of the installation overall and would highly recommend them. When we had questions they took time to answer them making sure we understood and were satisfied with the answer. They were hindered by the of the local warehouse that they had to work with and were not given necessary equipment to work with. The second day they were here they informed us that another technician would have to bring and install a couple of parts that the warehouse apparently did not have. Overall we were extremely happy with the workmanship of the team of young men sent to our location. Thank you.

1 year ago

Reply from LGCY Power

Avon, thank you for taking the time to let us know how enjoyable your experience was. We are happy to hear of the professionalism of our team. Thank you for choosing us! Enjoy your system.

Sep. 24th, 2024

check_circle

Verified Customer

star star star star star

Avene2024

I had my solar system installed by LGCY over a year ago and by far they are the best company to deal with concerning solar here in eastern North Carolina. I have heard horror stories about other companies but LGCY has great communication and the install was complete within a couple days excluding the normal inspections and the time it might take leading up to the final phase of working but that is mainly because of scheduling many entities together. That’s where the great communication comes in and LGCY did a wonderful job on pulling it all together. I absolutely love solar and I have no regrets. The backup battery is amazing!

2 years ago

Reply from LGCY Power

Avene2024, thank you so much for the review. We are so happy to hear that you enjoyed your experience with us. We strive to provide the best for our customers. Thank you for choosing us!

Jun. 17th, 2024

star star star star star

Johnnie Weathersby III

I've been provided with solar through Sunrun since December 2022, and that was established by LGCY Power. I've enjoyed working with their group since day one! I feel like they're very communicative (I still touch base with the original reps who set up my solar every now and then -- shout out to Jac M and Kenny C) and help resolve any issues or questions I have quickly. I appreciated that they were kind and transparent throughout our interactions, but - even more importantly - I don't feel like they try to twist or hide anything. I can openly talk numbers with them, and in the end that really is one of the things that matters most when you invest in solar for your home. I have loved knowing what my electric bill will be each month rather than being anxious about the volatility in rate changes from SDG&E, and LGCY Power helped give me that peace of mind. Priceless, and I'd recommend them to anyone shopping around for solar.

2 years ago

Reply from LGCY Power

Johnnie, we are happy to hear that our solar experts, Jac M and Kenny C, were able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Jun. 17th, 2024

star star star star star

Alison Read

I live in VALLEJO, CA. And I was just visited by two of the nicest people I could ever hope to meet in California or ANYWHERE. Their names were Ting and Cody and yes, they were trying to sell me SOLAR POWERED EQUIPMENT. But after I told them I rented this home and was moving away from California because it's too expensive to live here, they chatted with me anyway and NOT about solar only but just nice, friendly chit chat about lots of things. If TING and CODY represent this company, and this company is EVEN "HALF AS GOOD" as these two young adults who represent you, then your product must be worth buying! And P.S. THEY DESERVE A RAISE!!!

2 years ago

Reply from LGCY Power

Alison, thank you for taking the time to let us know how thorough and enjoyable your experience was. We are happy to hear of the professionalism of Ting and Cody. Have a great day!

Apr. 19th, 2024

star star star star star

Mr & Mrs K

we talked to several companies and my husband and I were both blown away by the representative who came to our home. He truly educated us on the processes involved and the plusses and minuses of solar in general and the various types of technology used to make it work. He went into great detail and did so with ease while my husband rattled off questions. We were both so wowed that we requested to start immediately. Before allowing us to sign flew a drone to examine a concern on the roof that another company said not to worry and if it was an issue that they would fix it during install. He said that it could pose a great challenge to financing if there was an issue with our chimney and it was only noticed when it was time for panels. On top of that we found him to be hilarious and passionate about the industry. I work as a recruiter and it is very rare to find talent like his.

3 years ago

Reply from LGCY Power

Mr & Mrs K, wow... thank you so much for taking the time to leave such an in-depth evaluation of your experience with our solar expert! It really pleases us to know that our representatives are doing such a fine job of taking care of our potential clients and clients. Thank you for choosing us!

Mar. 21st, 2024

star star star star star

Eric Nilsson Fort Worth, TX

I really like the rep. Halie C. She is a people person, very knowledgeable of her product and the entire process. She worked with us and kept us in the loop. It was a one-day install and looks and works great. Halie has responded promptly to my questions and informed us of the time frame in which things happen. From installation to actually working took too long for me, not a LGCY problem. I do have one minor concern. The installers left debris in my grass. Nuts, wire ties, pieces of wire, and wire installation. I have two puppies and the wire ties present a concern. I am able to monitor my solar production and with a little math, it looks like I am on track to generate 14.7 % more than my annual usage. Converting is a no-brainer, it is great for the environment and will assist the grid. You do not have to go all in, you can start with 25% and add on. Next is an electric car.

4 years ago

Reply from LGCY Power

Eric! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

star star star star star

F & L Zimmer Menifee, CA

Very knowledgeable about Sunrun products and purchase options. Reagan and Abe were extremely helpful in guiding me to the right purchase decision for our family's needs. They always responded quickly to all the questions we had. What I liked the least was the installation was not at the high quality that I expected. There were several minor issues that were resolved quickly. Maybe they just had a bad day. Our solar system was installed in 4-6 hours. All corrections were made within the next 10 days. The inspection went seamlessly, and we were up and running in no time. Thanks Reagan, for all your help!

4 years ago

Reply from LGCY Power

F & L, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Ryan Carthey

The Solar Panels & Equipment have performed as promised. The installers were professional and the customer service has been prompt and polite. Overall pleased with our decision to go solar.

1 year ago

Reply from LGCY Power

Ryan, thank you for the wonderful feedback! We’re thrilled our installers and customer service has provided expert guidance and delivered excellent service. We appreciate your support.

Jun. 25th, 2025

check_circle

Verified Customer

star star star star star_border

Josue Morales

I honestly don’t have anything bad to say! Stefan was very helpful and explanatory. The system got installed very quickly and everything has work as promised and explained. Would definitely recommend

1 year ago

Reply from LGCY Power

Josue, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job Stefan did. We really appreciate your kind words and are grateful for your business.

Jan. 14th, 2025

check_circle

Verified Customer

star star star star star_border

Emma

They were informative and helpful, making the process of switching to solar go smoothly. There were some troubles with delays and communication but nothing that was too big of a deal

1 year ago

Reply from LGCY Power

Emma, we appreciate you taking the time to leave us a review. We are sorry to hear there were some inconveniences but glad to hear it is going smoothly. Thank you for choosing us! Enjoy your system.

Jan. 22nd, 2025

check_circle

Verified Customer

star star star star star_border

Ryan Jostes

Customer service is great, and the service is good but it did take longer than I anticipated for the final inspection and for the system to start generating. Just wish I had a few more panels.

1 year ago

Reply from LGCY Power

Ryan, we appreciate you taking the time to leave a review with your experience. We are happy to see you received stellar service but regret to hear of any inconveniences you experienced. If you have any need of further assistance, please don't hesitate to reach out to customer care at 855-353-4899 opt 3 or email us at customerservice@lgcypower.com.

Dec. 16th, 2024

check_circle

Verified Customer

star star star star star

Vanessa Rivera-Arce

From the beginning to the end of the process it was a good experience. Staff were super informative and helpful. I recommend using this company to go solar.

1 year ago

Reply from LGCY Power

Vanessa, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Dec. 2nd, 2024

check_circle

Verified Customer

star star star star_border star_border

RBrammer

Sales team tried to sell features that planning team doesn't use, planning team made poor designs based on shade of surrounding houses. 3rd party contractors did poor Job checking outputs during initial installation, as well as install/reinstall damaging shingles.

2 years ago

Reply from LGCY Power

RBrammer, we apologize that you are having a negative experience while going solar. We would love to help get things sorted out. If you could contact us with more information at customerservice@lgcypower.com or call 855-353-4899 opt 3, we can discuss your account details and how everything can be resolved. Thank you.

Aug. 28th, 2024

check_circle

Verified Customer

star star star star star

Phillip Wilson

I like how smooth and quick the process was. I’m a first time homebuyer and was previously skeptical about getting solar energy until they walked me through the process

2 years ago Edited January 2, 2025

Reply from LGCY Power

Phillip, we are happy to hear that everyone, top to bottom, has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Jul. 1st, 2024

check_circle

Verified Customer

star star star star_border star_border

William Lambert Tyler, TX

In order to use the LGCY app to track performance of our array, we need a map of the panels. However, despite multiple attempts and many phone calls, we have not received the map. This refusal to do such a basic and important service leads me to question how reliable support from LGCY will be if we do need technical help with our panels.

4 years ago

Reply from LGCY Power

William, I just received confirmation that your solar map is up and running. Thank you for bringing this to our attention.

Jun. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Limi Akomah-Mordi Fort Worth, TX

I had a very good sales experience. My sale personnel was very knowledgeable, listened intently and answered ALL my questions. I had gotten estimates from several companies, but Jason made it easy for me to decide to go with LGCY. The installation was a let down for me. First, the incorrect panel colors were used and my wife is particularly unhappy about that, we failed our first city inspection and had to do another inspection with some corrections. This whole time, I was already paying for a more expensive electricity service. I had 10 of the 21 microinverters not working. They initially did not read and eventually stopped producing. A technician came out to take a look to "rectify". This same issues has resurfaced again and I am on day 5 with half of my production. To say I am frustrated is putting it lightly. Ten of my MI are still not working and my production has dropped, costing me more money. Why did I even switch to solar, is the question I am asking myself. I have been promised a call for 5 days and still have not heard from anyone. I feel like I am no longer valuable since I already paid for the panels. Well, no one likes to feel undervalued or unheard. I am done talking about this.

4 years ago

Reply from LGCY Power

Limi, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 10th, 2022

check_circle

Verified Customer

star star star star star

Pedro A Flores Santa Maria, CA

The whole process was quick and easy! They took care of all of the busy work and I literally just had to be home a few times to let the contractors in.

4 years ago

Reply from LGCY Power

Pedro, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

LGCY Power Reviews