LGCY Power Reviews

Lgcy power is a company dedicated to solar energy and its customers. They have been nothing but great to work with!

Complaint Against Legacy Power (LGCY) I want to share my experience so others don't go through what I did. Solar is a good thing, but you must be very careful about the company you choose and the salespeople who may be more interested in a quick commission than the customer's wellbeing. Unfortunately, my experience with Legacy Power (LGCY) has been terrible. When I met with the LGCY salesman in my living room, I was very clear: I would only agree to install solar if (1) I could keep my AC set lower during summer (from 78° down to 75°-74°) and (2) the system provided 100% offset of my NV Energy bill. He promised both would happen, telling me my only NV Energy bill would be the $19/month grid connection fee. Based on those promises, I moved forward. In early 2024, I purchased -- not leased -- a 7.98 kW solar system for $28,900. That price worked out to $3.62 per watt, which I later discovered was about 34% higher than the average market rate at the time. By the time I realized it, the contract was signed and the installation was underway. The installation was completed on time, but that was the only thing that went right. * Missing equipment: The installer failed to install consumption CTs (devices that track energy use vs. production). When I asked about it, LGCY told me there was "not enough space" in my panel -- despite their own site evaluation saying otherwise. I ended up paying another company over $400 to install them without issue. * System underperformance: My 7.98 kW system has only ever produced a peak of 5.3 kW -- about 66% of capacity. Why you asked? LGCY installed 440 W panels but paired them with microinverters that max out at 300 W. This creates what's known as clipping -- energy that the panels could generate is simply wasted every single sunny day. * Broken promises: Instead of covering 100% of my usage as promised, I'm now paying an average of $140/month in the summer to NV Energy, on top of the nearly $29,000 I already paid for solar. * Customer service failures: When I raised these issues, the salesman (who sounded as a solar expert during the sale) brushed me off with "I'm not a technician. You should talk to tech support." Tech support told me my system was "working as expected." In reality, it's only working as they designed it -- with built-in limitations that were never disclosed to me. The result: I paid nearly $29,000 for an overpriced system that was poorly designed, does not meet the criteria I explicitly set as conditions for purchase, and leaves me with ongoing energy bills I was promised I wouldn't have. LGCY has taken no responsibility for their misleading sales practices, poor system design, or customer dissatisfaction. Bottom line: My system is "working as expected" only because it was designed to underperform from the start. That is not what I was promised or what I paid for.

This company is one of the best. Great quality equipment, very durable, and all around great system. The people who work for them are very polite and know exactly what they’re doing. Very helpful and answered any and all questions we had. I would recommend this company and their equipment.