LGCY Power Reviews

This company is one of the best. Great quality equipment, very durable, and all around great system. The people who work for them are very polite and know exactly what they’re doing. Very helpful and answered any and all questions we had. I would recommend this company and their equipment.

From beginning to end, LGCY was very attentive and thorough, helping us get approved for solar through their provider. We've had an amazing experience with these panels. Based on our usage, LGCY accurately advised us how many panels to place on our house. Our bill is affordable and less than our average was with Edison. We havent had an Edison bill since! LGCY has also checked on us several times to make sure we are happy since our install 2 years ago. Thanks LGCY!

The solar power installation was quick and well positioned on the house roof for optimal sun capture. The customer service unit was very helpful in the first few months while I was adapting to the reports and usage cycles. My house value has increased with the addition of solar energy. I am very happy with my investment with Legacy Power. Mrs Jeanne T.

They were great. The weather was iffy all day. Threatening rain in the morning with actual brief rain showers durning the afternoon. They were forced to stop during the showers but as soon as they could after the shower they completed the installation. Jesse was a great crew chief. He kept me informed and explained how to turn the system on once the final inspections were complete. I was very pleased with them and happy that I chose LGCY power.

LGCY (now Arcadia) made the process of signing up for solar easy and straightforward. Sonya and her team were super friendly and helpful, and they took care of everything (submitting HOA docs, scheduling inspections with the county and utility, etc.). My only critique would be that I wished they would communicate more clearly where in the process things stood. There are quite a few steps and if you've never been through it before you may be confused what is supposed to happen and when.

11/10!! The install crew did such a good job!! Our salesman Hunter (Hunter the solar guy) was so kind/respectful to our family/dogs! After a few months I had to give him a call he was there within 30 mins and answered all of our questions with no b.s and happy to call him a friend now! He even brought pizza for us/the install team along with Lgcy hat for my son Love my experience

LGCY is the best in the solar industry. They are the primary consultant team for Sunrun. I don't think this site understands that LGCY are the consults who provide such excellent service. Sunrun is #1 in solar and LGCY is the catapult to make that a reality. LGCY has a higher promoter score than Apple and Nordstrom. Either way solar is the way to go.

Complaint Against Legacy Power (LGCY) I want to share my experience so others don't go through what I did. Solar is a good thing, but you must be very careful about the company you choose and the salespeople who may be more interested in a quick commission than the customer's wellbeing. Unfortunately, my experience with Legacy Power (LGCY) has been terrible. When I met with the LGCY salesman in my living room, I was very clear: I would only agree to install solar if (1) I could keep my AC set lower during summer (from 78° down to 75°-74°) and (2) the system provided 100% offset of my NV Energy bill. He promised both would happen, telling me my only NV Energy bill would be the $19/month grid connection fee. Based on those promises, I moved forward. In early 2024, I purchased -- not leased -- a 7.98 kW solar system for $28,900. That price worked out to $3.62 per watt, which I later discovered was about 34% higher than the average market rate at the time. By the time I realized it, the contract was signed and the installation was underway. The installation was completed on time, but that was the only thing that went right. * Missing equipment: The installer failed to install consumption CTs (devices that track energy use vs. production). When I asked about it, LGCY told me there was "not enough space" in my panel -- despite their own site evaluation saying otherwise. I ended up paying another company over $400 to install them without issue. * System underperformance: My 7.98 kW system has only ever produced a peak of 5.3 kW -- about 66% of capacity. Why you asked? LGCY installed 440 W panels but paired them with microinverters that max out at 300 W. This creates what's known as clipping -- energy that the panels could generate is simply wasted every single sunny day. * Broken promises: Instead of covering 100% of my usage as promised, I'm now paying an average of $140/month in the summer to NV Energy, on top of the nearly $29,000 I already paid for solar. * Customer service failures: When I raised these issues, the salesman (who sounded as a solar expert during the sale) brushed me off with "I'm not a technician. You should talk to tech support." Tech support told me my system was "working as expected." In reality, it's only working as they designed it -- with built-in limitations that were never disclosed to me. The result: I paid nearly $29,000 for an overpriced system that was poorly designed, does not meet the criteria I explicitly set as conditions for purchase, and leaves me with ongoing energy bills I was promised I wouldn't have. LGCY has taken no responsibility for their misleading sales practices, poor system design, or customer dissatisfaction. Bottom line: My system is "working as expected" only because it was designed to underperform from the start. That is not what I was promised or what I paid for.

my installation was the end of May 2025. It’s August 2025 and I finally passed Ameren inspection. I still have four panels that are reporting errors. I can’t seem to get this issue addressed by anybody at Legacy. I’m extremely disappointed in the service. They have provided after installation. They want to do a final walk-through in three weeks, but I still have four panels that are reporting a microinverter error. And they don’t seem to want to come out and fix that issue. I’m extremely disappointed in the customer service that Brooke has provided. I have to admit that the frustration I feel over the whole process is warranted. customer service on a scale from 0 to 10 equal zero Responsiveness to questions again a zero I can’t rate a value for money because it isn’t fully operational so I would give that another zero Trustworthiness of company again, a zero I don’t know how much I’m actually saving because not all of my panels are operational. I have four panels out of 24 that are not working properly and are giving errors. I can’t get anybody out to look at them or fix them so I have to give them another zero My frustration level at this point in the process is extremely high.