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LGCY Power Reviews

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8.0

Overall Score

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Arlene Stockton, CA

It was free. Everybody is nice and friendly. They took their time to explain things to me so they made sense. It has been wonderful and not broken down yet.

4 years ago

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Reply from LGCY Power

Arlene, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Michael Wright La Mesa, CA

Very professional company and employees. Walked us through every step of the way. Was present and or checked in on the progress during the days of installation.

4 years ago

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Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Justin Parker El Dorado Hills, CA

I was lied to and promised delivery of a complete solar system. During installation, components were mounted in an area I explicitly confirmed with the PM I did not want disturbed. Upon completion of the installation, I was told someone would contact me to perform an inspection and get it online with PG&E. After 3 weeks of no follow up, I reached out to have the sales representative, Brett fail to return my call and email my wife to say the gateway was on backorder. Absolutely unacceptable to blatantly lie to a customer for the sale. I asked specifically if all components were available and Brent said yes. The fact he is now dodging my calls (I have called him asking for a status update, no return call) further bolsters the fact he is a man of little integrity. I am deeply disappointed in this entire process involving SunRun solar and those affiliated with them. In addition to the previous comments, the crew left cigarette butts in front of my house and did a sloppy job with regard to drilling/sealing my stucco. The conduit also remains unpainted, which I was told would be addressed. This process and the companies responsible are built on nothing but lies.

4 years ago

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Reply from LGCY Power

Justin, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Tonya San Diego, CA

They installed the solar on my roof in February. Today is April 15th and I still have not heard from anyone on when they will have these panels up and running. It took them from Feb to April and several complaints before the finally patched up all the holes in my ceiling the put inside my unit.

4 years ago

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Reply from LGCY Power

Tonya, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Julie Hobart San Angelo, TX

The members of this company that I dealt with did not always explain things clearly, and also did not inform me the price would go up if I didnt pay a lump sum in the first year. On top of that every bit of the process either started late or was drug out an extended period of time. The sales person was over an hour late for the first meeting without a courtesy call to let me know. The tardiness continued throughout the process. In addition, they installed a new breaker box *said mine was old and too small. They hooked my ac up to a breaker that was too small. It kept tripping the breaker. The ac repairman and the electrician I had to hire both said the breaker should be a double 30 not a double 20. I paid well over a thousand dollars for the new box and I expect someone to pay for the correct breaker.

4 years ago

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Reply from LGCY Power

Julie, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

May. 26th, 2021

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Peter Rocklin, CA

They were able to install it a little sooner than expected and that was good. It looks nice and clean. They did have to come a couple of times to inspect because they didn’t get it right the first time.

4 years ago

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Reply from LGCY Power

Peter, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Anthony Fort Worth, TX

All of our questions have been answered and they are very open with us. They were here very quickly and it was all done professionally. It is going to work out good.

4 years ago

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Reply from LGCY Power

Anthony, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Chris Culbreth Phoenix, AZ

Hard to deal with especially when you're not planning on keeping the house forever there's all kind of loopholes where they want to keep you tied into the contract when they know you're trying to sell and move they just make it very difficult research the company very very well before you sign anything and have an attorney look at what you're signing because they do not give you a copy they say they're going to mail you a copy but they never do

4 years ago

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Reply from LGCY Power

Chris, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Mark

So far it has been perfect. Support walked me through the whole experience step by step and answered all my questions. It was wonderful, very professional.

5 years ago

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Reply from LGCY Power

Mark, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Sandy

Trying to figure out the statements between PG&E and Legacy Power at first is confusing but we haven’t had any trouble and it is all good. The website is working better.

5 years ago

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Reply from LGCY Power

Sandy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Caroline Miller

For the past 2+ years we have had such a positive experience with LGCY Power and our solar panels. We love the savings every month while also helping the environment. The staff is extremely helpful and readily available if we ever needed anything!

10 months ago

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Reply from LGCY Power

Caroline, we are happy to hear that everyone from top to bottom has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Jan. 20th, 2025

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Philip “Davey” Musselwhite

There has been nothing but great things from this company. My rep, Lyle, has been awesome from the very beginning. Very professional and helpful. The solar panels haven't had any issues. My power bill was lowered by about $150+/month.

10 months ago

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Reply from LGCY Power

Philip, we are so happy to see that this has been your experience while going solar with LGCY! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jan. 14th, 2025

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Keith Dauch

I loved how a representative kept in constant contact with us throughout the entire process! I never once questioned where we were in the process and if we were forgotten about. I would like to see us produce a bit more from the solar panels, but any question we have had have been answered promptly and we have been given great direction with who we need to talk to. All in all we are pleased!

7 months ago

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Reply from LGCY Power

Keith, thank you for your kind words. It's great to hear about your positive experience and enthusiasm for solar energy's benefits.

Apr. 24th, 2025

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Josh Cooper

I was skeptical at first but honestly had a good experience with LGCY. They walked me through the process step by step and made it very easy to get my system up and running. I never paid for any of the installation cost as promised, and haven’t had any issues so far.

7 months ago

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Reply from LGCY Power

Josh, we are so glad to hear that your experience with LGCY Power was a success! We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Apr. 24th, 2025

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David Gallego

The only reason I have solar panels on my house today is because of LGCY Power. Their sales rep was persistent enough to get me to consider it. He met with me to discuss the details and was able to answer my questions and convince me that solar was a good option. I am benefiting today from lower energy bills because of LGCY Power. Thank you.

7 months ago

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Reply from LGCY Power

David, we are happy to hear that everyone from top to bottom has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Apr. 24th, 2025

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Michelle Andersen

From beginning to end, LGCY was very attentive and thorough, helping us get approved for solar through their provider. We've had an amazing experience with these panels. Based on our usage, LGCY accurately advised us how many panels to place on our house. Our bill is affordable and less than our average was with Edison. We havent had an Edison bill since! LGCY has also checked on us several times to make sure we are happy since our install 2 years ago. Thanks LGCY!

1 year ago

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Reply from LGCY Power

Michelle, thank you for reaching out with your feedback to let us know that our team took such great care of you. We value and appreciate your business. Thank you for choosing to go solar with us!

Dec. 6th, 2024

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Phred Jenkins

These folks were the best! I had previous offers that were WAY too much money, had no options, and insisted I either cut down my trees or pit panels on the roof of my 200 year old house! From the start their rep listened to what I had in mind and was agreeable to a ground panel. They made a plan, assessed the impact, arranged for the installation, and were great to work with! I have not had an electric bill in several months, now!

1 year ago Edited June 18, 2025

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Reply from LGCY Power

Phred, thanks for the positive feedback and letting us know of your great experience with our company. Don't forget to follow us on Instagram! @lgcypower!

Sep. 13th, 2024

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Jarrod Miller

Crew from Valoer who performed the install was very courteous and professional, they let us know every day they were working and when they were leaving. The install ran a little slow due to weather and storms, and the crew worked beyond expectations to get the work done, coming back on the evening and weekend to get the job done. Looking forward to the system being certified and enabled very soon! They got

1 year ago

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Reply from LGCY Power

Jarrod, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Aug. 27th, 2024

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Debbie Gerlach

There were only 2 and neither spoke English very well so was rater difficult to converse with them. The work they did was good and they seemed efficient but we had questions and needed to make sure they didn't turn off power without notifying us because of my oxygen. What they did was very good but someone that was fluent in English should have been on site as well. As for dealing with LGCY that leaves alot to be desired. Your office personel did not identify herself or her company when communicating with me. I actually had to ask who sent me a text. I was not notified that I was going to have 2 different deliveries so I would have time to decide where to put a 2000lb pallet so I told semi driver just to put where my husband parks. Very poor communication with LGCY.

1 year ago

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Reply from LGCY Power

Debbie, we are grateful for your input to help us aim for a seamless customer experience. We appreciate your willingness to take the time to leave a review. We are happy to hear the installation went well. We are grateful for your business and are appreciative that you chose us. Enjoy your system.

Aug. 27th, 2024

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Jeanne Turner

The solar power installation was quick and well positioned on the house roof for optimal sun capture. The customer service unit was very helpful in the first few months while I was adapting to the reports and usage cycles. My house value has increased with the addition of solar energy. I am very happy with my investment with Legacy Power. Mrs Jeanne T.

1 year ago

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Reply from LGCY Power

Jeanne, thank you for your kind words and taking the time to leave us such a great review. We are truly appreciative of and grateful for you! Thank you for choosing LGCY!

Aug. 22nd, 2024

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Alex Campas

Can’t say enough about LGCY Solar Paneling … enjoying today’s savings in electric and more today than ever . The costs of energy today has been rising annually . The install btw was fast and efficient… I think the only negative thing I could say is that I should’ve gotten a few more panels to cover my Electric car we getting ready to purchase .

1 year ago

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Reply from LGCY Power

Alex, we are so glad to hear that your experience with LGCY Power was so successful! Thank you so much for sharing and thank you for choosing us. Please follow us on Instagram @lgcypower! If you have any further inquiries about additional panels, please feel free to reach out to our customer care team at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jul. 31st, 2024

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Staci Rittmeier

I have had my solar panels for over a year now and I am well pleased with the savings I am receiving. I do get less savings in the winter but that is understandable because of how short the days are and less direct sunlight. During peak months I get no actual electricity bill because of how much power my panels are generating and I love it. I would definitely recommend Legacy Power to anyone who is looking to get solar panels installed. The process took a little while, due to weather (winter) and city inspection but well worth it I believe.

1 year ago

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Reply from LGCY Power

Staci, we are happy to hear that our solar experts were able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Jul. 16th, 2024

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Will Spencer (MotoSloth)

I couldn't be happier with my decision to choose Legacy Solar. After extensive research into many solar companies, Legacy Solar stood out with their high ratings and excellent reputation. From start to finish, they were a pleasure to work with, providing exceptional support both during and after the installation. Now, two years later, I am still thrilled with my solar system and the ongoing support Legacy Solar provides. Highly recommend!

1 year ago

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Reply from LGCY Power

Will, we are content to hear that we were able to help you out while going solar. Thank you for taking the time to share your experience! Thank you for choosing to go solar with us!

Jun. 27th, 2024

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Barbara Steffens

They were great. The weather was iffy all day. Threatening rain in the morning with actual brief rain showers durning the afternoon. They were forced to stop during the showers but as soon as they could after the shower they completed the installation. Jesse was a great crew chief. He kept me informed and explained how to turn the system on once the final inspections were complete. I was very pleased with them and happy that I chose LGCY power.

1 year ago

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Reply from LGCY Power

Barbara, thank you for taking the time to let us know how attentive Jesse was. We appreciate your feedback. Please follow us on Instagram @LGCYPower for solar information and hacks.

Apr. 30th, 2024

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Caleb H DeSoto, TX

LGCY was the company that handled all of the installation and processing for the solar. Sunnova handled the financing and contract side of things. LGCY came knocking on my door just like all other solar companies do to try and get your business. I had been researching solar for awhile, so I knew what to expect and what to look for. Salesman for LGCY was excellent, knew his stuff, took his time, answered all my questions, and followed through with everything he said he was going to do. My purchase was probably on the higher side when it comes to a 16.4 kW system, but I knew I was not going to find a better sales person who would take care of me. In addition, LGCY pays the first 6 months of your solar bill, so that was a plus. From contract signing to install was about 4 weeks. Install was frustrating because LGCY installers stepped through my ceiling while in the attic. Brand new house too, and they damaged it. LGCY did handle the repairs, but it took some time. At time of writing review I am still waiting for the system to be turned on, waiting on city inspection. Has been 3 weeks since install and no generation yet. Overall, I would recommend LGCY and Sunnova, but rating 4 stars due to the lack of carefulness from the install crew.

2 years ago

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Reply from LGCY Power

Caleb, thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback with our installation team. Make sure to follow us on Instagram @lgcypower!

Feb. 8th, 2023

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Molly Taylor Arlington, TX

We had some hiccups with LEGACY at the beginning of our process which were very frustrating, but I started dealing with an employee named Taylor D and I can’t say enough good things about her. She completely changed my experience. She made some phone calls, get me up to date and was able to get me hooked up with Nick S. Nick was amazing. He got things moving quickly and when I have a question about anything he is still there for me. That is GREAT customer service and very appreciated. I hope Taylor and Nick are rewarded by this company for the excellent job they did for our family.

3 years ago

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Reply from LGCY Power

Molly! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 5th, 2022

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Gary Vincent Las Vegas, NV

LGCY (now Arcadia) made the process of signing up for solar easy and straightforward. Sonya and her team were super friendly and helpful, and they took care of everything (submitting HOA docs, scheduling inspections with the county and utility, etc.). My only critique would be that I wished they would communicate more clearly where in the process things stood. There are quite a few steps and if you've never been through it before you may be confused what is supposed to happen and when.

3 years ago

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Reply from LGCY Power

Gary, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 27th, 2022

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Brandy Kemp, TX

11/10!! The install crew did such a good job!! Our salesman Hunter (Hunter the solar guy) was so kind/respectful to our family/dogs! After a few months I had to give him a call he was there within 30 mins and answered all of our questions with no b.s and happy to call him a friend now! He even brought pizza for us/the install team along with Lgcy hat for my son Love my experience

3 years ago

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Reply from LGCY Power

Brandy! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 23rd, 2022

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Yusuf Husain

Shawna and the LGCY Power team made the transition to solar energy seamless. They were there at every step to ensure my satisfaction, compliance with neighborhood rules and local laws, and with applying for federal and state tax-credits. I have seen my energy bill lowered consistently, and the SREC credits earned have been a welcomed quarterly allowance. I’d recommend if you are thinking about solar, to work with LGCY Power.

8 months ago

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Reply from LGCY Power

Yusuf, we are happy to hear that Shawna and our team did such a fine job of taking care of you. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Mar. 6th, 2025

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Sinclair Family

Friendly and honest representative. The contract was easy to understand and fair to the buyer. The installation was clean and safe. We have been on the system for almost two years and have had nothing but cost savings resulting in negative utility bill from our old power provider. We are experiencing super savings every month and have recommended and still are recommending this Solar service. We had contact with and sent away so many other companies before meeting Jordan and Legacy Power. We are very happy customers.›

11 months ago

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Reply from LGCY Power

Sinclair Family, we're grateful to hear of the professionalism from our whole team. Thank you for taking the time to leave us your review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Jan. 3rd, 2025

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thomas and jennifer Johnson

The installation was done to our expectations. Our solar rep, Sandra was really professional. She was detailed and answered all our questions from the first meeting that motivated us to sign up immediately for the service. All the installers for the job were well trained and they completed the installation very quickly. We would definitely use your company again in the near future for other solar panel installations as well as refer your company and sandra to our friends and relatives if they required solar panels as well in the future. We have spoken to other solar companies before talking to your company and found your company has the best trained personnel across the board in customer service and after service issues. Five stars to your company. T. Johnson J.Johnson

1 year ago

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Reply from LGCY Power

thomas and jennifer Johnson, thank you for choosing LGCY and taking time to provide your thorough feedback. We really appreciate your kind words and are grateful for your business.

Sep. 16th, 2024

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Narayan Sidarth

Really great installation service. The legacy solar walked us through the tax credits before we signed the papers. The representatives also helped answer our questions about consumption and usage for our home after installation. After an year of installation, when we expressed concerns with the solar being installed too close to the AC unit, the company came out to reinstall a couple of panels farther away from the AC unit on the roof for no charge. I value and appreciate their service & recommend this company for your home solar project. So far , the panels have been functioning great, working as promised, giving us a reduction in the energy bills every month - most importantly going green on the energy consumption & save our planet in our smallest possible way

1 year ago

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Reply from LGCY Power

Narayan, thank you for the review! We appreciate and are grateful we are able to serve you!

May. 6th, 2024

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RT

My home is more energy efficient now with a solar system and my electricity bills are at an affordable rate

9 months ago Edited February 19, 2025

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Reply from LGCY Power

RT, we appreciate you taking the time to leave a review with your great experience. Please follow us on Instagram @lgcypower for solar hacks and more information. Enjoy your system!

Feb. 24th, 2025

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Kim Hancock

I’m extremely happy with LGCY Power. Dealing with them has been awesome from the beginning. I highly recommend them

11 months ago

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Reply from LGCY Power

Kim, we are happy to hear that everyone from top to bottom has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Dec. 10th, 2024

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Daniel Showalter

Honest respectful, group of sale people I could text or call any time and they would respond in a timely manner

11 months ago

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Reply from LGCY Power

Daniel, thank you so much for your positive review. We are so happy to hear of the professionalism of our team and your satisfaction all around. Thank you for choosing LGCY!

Dec. 10th, 2024

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D'Andre Vee

I have worked with a number of companies, yet I have never experienced such poor scheduling, miscommunication, and misrepresentation. There appears to be a trend in that the poorest of service occurs in Central IL. Please note that my comments are not specifically directed at Ameren or the contractors (who were polite and understanding) or Everbright (who has been clear and helpful in the process). I had also shopped around for solar provided and chose LGCY based upon the data and assurances they made. I chose LGCY because they were set to replace my electrical panel (which needed to be done anyway) and I believe in the promise and responsibility of green energy. Please note that I had to pay a considerable amount out of pocket (~1500) to have a portion of a tree removed to ensure efficiency. I figured that this would be worth the $$, as the savings the representative showed me would cover that in the long run. However, they neglected to highlight that, while the Ameren bill would be lower, a bill would still need to be paid to Everbright. This was in the Everbright contract, but I assumed (since they also neglected to highlight they would be putting a mechanics lien on my home) this would still be worked through Ameren. I now know I should not have trusted or assumed given my experience with the company. The actual installation coordination was the biggest issue. Calling it a disaster would be too polite. There were reschedulings on multiple dates: 09/24/24 10/16/24 10/29/24 11/22/24 12/30/24 01/22/25 And that last date wasn't even their last visit. I am a remote employee so I a) need power to my home and b) have to make up the hours I miss or use vacation time/personal days to ensure I am here to let folks in and have everything set up. I also cancelled my holiday travel because they had to reschedule that installation to the 30th..and, if I recall correctly, that was the day that noone mysteriously showed up because they had fired or lost contact with the installer/electrician. I was given a name to call (Chris, who may have been the one let go) and was then given the name and number of Karen T (his supervisor, on the East Coast) who, even now 4 months later, has never returned my call or voicemail. On one of those dates above, they had an appointment for the next day and I had reached out the evening before because the equipment hadn't been redelivered. Despite this outreach, they did not cancel, a contractor showed up, and we had to reschedule. The actual installation (not connection) of the panels was on a Saturday. I was woken by their team without warning early in the morning ( I dont wake early on Saturdays, as I need to catch up on sleep). When they finally did the installation, I received multiple different answers as to how it would be set up. One person said it would take 16 hours, while another said 4-6. Overall, it took a couple different appointments to get the whole thing done. The city inspector and Ameren reps were champs in the process, though I could tell they were frustrated by the scheduling conflicts and misinformation as well (though they remained professional). Most of the installers were great too, especially the second to last guy they contracted through. Polite and professional. But these weren't LGCY employees. And at least one of the other contractors repeatedly left my back door open (understandable to be open to a point...but not the whole damn time especially when it was below freezing and Im paying a gas bill...) and left cigarette butts in my back yard and driveway. I spoke to folks who used other installers to get their solar panels. One person expressed that, when his installer had to reschedule, they offered him compensation for the time he took off work and the inconvenience. I asked LGCY if this was something they could do and was told they would look into it. Unsurprisingly, I never heard anything further about that. And, please note, I asked a few different times... I did hear that my sales rep took a hit on his commission to make my project happen, though I a) don't know if that's correct and b) question why he would have to do that when its the fault of both management and their scheduling team for most of the issues caused. I can't comment on the actual final costs just yet. I'm waiting to get my next Ameren bill and the new alleged bill on top of that from Everbright. But, even if I save a bit per month (which I am dubious of), it would not make this whole process worth it. That said, I still believe in the promise and opportunity of green energy as well as each person's responsibility to aid in the transition in some way. I believe the private market can also play a role here, and national statistics and researchers appear to agree (given the boom in solar tech and installations). However, it is also my responsibility as a consumer and participant in the broader economy to warn others of companies who behave incompetently or irresponsibly. If you're in central Illinois and you're considering solar, great. Just don't go through LGCY.

7 months ago Edited April 29, 2025

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Reply from LGCY Power

D'Andre, thank you for taking the time to leave us a rating. We are sorry to hear you did not have a good experience. Please give us a call at (855)-353-4899 option 3 or customerservice@lgcypower.com so we can better understand how we can improve. Thank you.

May. 7th, 2025

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mark kolpack

LGCY Power has been perfect from the time we met through install and we've had nothing but a positive experience with the company and our solar system.

8 months ago

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Reply from LGCY Power

mark, we are happy to hear that we were able to help you throughout the whole process. Thank you for taking the time to share your solar experience! Thank you for choosing LGCY.

Apr. 2nd, 2025

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Nicole Castillejos Sun City, CA

The process has been very slow. I signed months ago and the installation is still incomplete. As we head into the summer months, my bills are higher, which was a main purpose in switching to solar.

3 years ago

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Reply from LGCY Power

Nicole, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 16th, 2022

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Steve Corey Mojave, CA

Jake R was exceptional in his presentation, answering all of my questions and he was extremely helpful and knowledgeable.

3 years ago

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Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Leann Haugen Roseville, CA

Sales was great, install was quick, waited for permits etc. Had to ask if system was activated and now what? I'm not sure about billing, etc, but you already want my feed back

3 years ago

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Reply from LGCY Power

Leann, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Uesin Kim Escondido, CA

Tyler was great at first but when he made the mistake of not getting the approval from the HOA for the solar install (we got a cease and desist from the HOA which was embarrassing), he was very hard to reach (no response) and even when I got a hold of him on the phone, he was very defensive and was not taking responsibility. I had to reach out to his direct manager and have a conversation with him and then we were able to get the project moving again. It was really disappointing to see him not own up to what he did and I had to chase him down to push the project through.

3 years ago Edited January 10, 2024

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Reply from LGCY Power

Hi Uesin! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Jun. 7th, 2022

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Matthew Channing Orlando, FL

Great sales experience but then the installers didn't pull the right permits which delayed the activation. Also, 2/3 of my panels face west so they don't get much sun. Quite disappointed with that since I was sold on the idea of elimination of my pawer bill, not only reducing it 40%.

3 years ago

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Reply from LGCY Power

Matthew, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Fred Brannan Fort Worth, TX

Lack of communication thru the process. I had to reach out every step of the way to find out what's next. Also, still waiting on the coverage of the first three months payments that the sales rep promised

3 years ago

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Reply from LGCY Power

Fred, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Yuri Demeny Arlington, TX

I still have not received the signed contract since February this year. The sales rep is never keeps his word, so are customer reps. It's really hard to get a hold of people from LGCY to get answers. I had nothing but bad experience. The solar panel never works right. We are still getting billed $300/month from our electric company. LGCY is deceiving! I am deeply regret that I chose LGCY. I am about to file a complain with BBB.

3 years ago

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Reply from LGCY Power

Yuri, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Cory

Installation was good and fast. We were able to contact their representatives at anytime.They had very speedy responses with any questions we had.

3 years ago

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Reply from LGCY Power

Cory, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

I haven't had any problems with LGCY Power, it is producing more electricity than what I was using before. The installation process went great.

3 years ago

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Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

I couldn't get enough information out of them as far as what the next step was. The equipment seems to be working fine. The installation process was excellent. They did everything right except the communication. They don't mention much about the credit, but they do have a good tax credit.

3 years ago

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Reply from LGCY Power

Anonymous, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Robert

So far it looks pretty sturdy and can do the job that it's meant to do. However, there's a disconnect between legacy power and install company.

3 years ago

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Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Rebecca

They answered all of our questions and it was a quick easy process. Very well quick and painless. Iit appears to be working.

3 years ago

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Reply from LGCY Power

Rebecca, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

This team was very professional and thorough. George was the team leader and he kept the project moving without a hitch.

3 years ago Edited January 29, 2025

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Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022