LGCY Power: Read 885 User Reviews From Real Homeowners

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Angel Coleman Westminster, CA

Panels were installed within 3 weeks of the in home visit. Peyton was informative and answered all of our questions. He is responsive and kept in touch throughout the whole process. The time it took to have the panels actually connected and turned on was a bit daunting, but I understand shipping delays played a big part in that. Other than the 3 month delay to connect to the city, the process was great!

3 years ago

Reply from LGCY Power

Angel! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Cindy Tetzlaff Mesa, AZ

Jesse N is wonderful. Very much enjoyed talking with him. The whole procedure from first meeting with Jesse to installation was quick and easy. Problem came after the installation. May 11th was installation day but then here it is June 13th and I am still not connected to the power grid. So I have solar panels up and yet still paying full price to SRP.

3 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Donna Johnston Virginia Beach, VA

Great customer service and team of people. Tyler H was very professional, quick, thorough and has been extremely helpful to me with getting solar installed into my home. He continues to stay in touch, to make sure everything is going well for me.

3 years ago

Reply from LGCY Power

Donna, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Lindak6845 Silas Tracy, CA

I usually don't answer the door with people coming to solicit but the person that came to my door got my attention and he was young and knew exactly what he was talking about the rep Gladys H was so down-to-earth she made you comfortable and she explained every inch of the way on how things would work and if they would cost you anything

3 years ago

Reply from LGCY Power

Lindak6845, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Brandon J Poni Folsom, CA

I had several options to choose from because of LGCY Power. I ended up choosing the Sunrun monthly options becasue I didn’t have to pay a bunch of money upfront or get a loan! Plus the rep I worked with was very professional

4 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

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Verified Customer

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Mabel M Rivas

We've had a great experience with this company. They resolve issues quickly.

7 months ago

Reply from LGCY Power

Mabel, thank you for sharing this thoughtful feedback. We’re glad to hear all resolutions were promptly addressed. We appreciate your kind words and look forward to serving you again.

Oct. 7th, 2025

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Yusuf Husain

Shawna and the LGCY Power team made the transition to solar energy seamless. They were there at every step to ensure my satisfaction, compliance with neighborhood rules and local laws, and with applying for federal and state tax-credits. I have seen my energy bill lowered consistently, and the SREC credits earned have been a welcomed quarterly allowance. I’d recommend if you are thinking about solar, to work with LGCY Power.

1 year ago

Reply from LGCY Power

Yusuf, we are happy to hear that Shawna and our team did such a fine job of taking care of you. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Mar. 6th, 2025

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Sinclair Family

Friendly and honest representative. The contract was easy to understand and fair to the buyer. The installation was clean and safe. We have been on the system for almost two years and have had nothing but cost savings resulting in negative utility bill from our old power provider. We are experiencing super savings every month and have recommended and still are recommending this Solar service. We had contact with and sent away so many other companies before meeting Jordan and Legacy Power. We are very happy customers.›

1 year ago

Reply from LGCY Power

Sinclair Family, we're grateful to hear of the professionalism from our whole team. Thank you for taking the time to leave us your review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Jan. 3rd, 2025

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Shantira Prowell

Before having my solar panels installed the representatives were extremely informative on pros and cons and what was to be expected. They educated me on how to make the most of my solar panels and how much I’d save overtime. They followed up and when there was a mishap they followed through to correct it immediately. I think it was the best decision by far I’ve made to go with this company and I will definitely use them again in the future!

1 year ago

Reply from LGCY Power

Shantira, thank you for your review and great feedback! We are so pleased to hear you received excellent service. We truly value your opinion and business!

Sep. 19th, 2024

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Tad Shields

It has been around two years since I worked with LGCY to have 27 solar panels installed on our roof. From beginning to end the process was filled with helpful people. The one small hitch we had was the e-mail address was wrong so I couldn't access the app, but that was fixed very quickly. The end result has been a lot of savings on our energy and there have been no problems at all with either our panels or the installation.

1 year ago

Reply from LGCY Power

Tad, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Sep. 17th, 2024

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Gabriela Satele

My sales rep was very knowledgeable, thorough and made the process super easy! He took care of everything getting approved by HOA, and ensured that all my questions and concerns were addressed. Additionally, he also broke down the costs of staying with SDG&E and how going solar would be a lot more beneficial but also cost effective long term. The entire process from the time I signed my contract to installation was smooth, easy and simple!

1 year ago

Reply from LGCY Power

Gabriela, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Aug. 28th, 2024

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Leola Bivens

I've had my solar panels for almost 2 years and I love them. My electric bill is negative every month and I'm looking forward to SDGE paying me money when my NEM is due in November. I haven't had any issues with my solar panels and they work well. My representative was Ashton B.. He was kind, respectful, and very informative. He told me exactly what I would pay each month. He was honest. He's awesome. I'm greatful for Sunrun!

1 year ago

Reply from LGCY Power

Leola, thank you for your review and great feedback! We are so pleased to see you received excellent service from LGCY, Sunrun, and Ashton. We truly value your opinion and business! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Aug. 22nd, 2024

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sydney rapp

This is a great company. I was very hesitant to make such a big decision to get solar panels but the staff made me feel comfortable and confident in my decision. I have had my panels for over a year now with no issues. If you’re considering getting solar panels, this is a great company to work with. Not to mention, I love that I am helping our environment.

1 year ago

Reply from LGCY Power

sydney, thanks for choosing us and taking time to provide feedback. Thank you for letting us know what a great job our staff is doing. We really appreciate your kind words and are grateful for your business.

Aug. 15th, 2024

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Verified Customer

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Michael Reed

Legacy saved us a lot of money in the first year with the tax rebate and lower payments, now the savings are marginal

11 months ago

Reply from LGCY Power

Michael, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Jun. 12th, 2025

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Ralph Schneider

We were kept well informed in every step of the process. LGCY took care of everything and made it easy. We got what we were promised.

7 months ago

Reply from LGCY Power

Ralph, thank you for the wonderful feedback. Delighted to hear our crew’s professionalism, friendliness and thoroughness made your experience a pleasure.

Oct. 27th, 2025

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Verified Customer

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RT

My home is more energy efficient now with a solar system and my electricity bills are at an affordable rate

1 year ago Edited February 19, 2025

Reply from LGCY Power

RT, we appreciate you taking the time to leave a review with your great experience. Please follow us on Instagram @lgcypower for solar hacks and more information. Enjoy your system!

Feb. 24th, 2025

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Verified Customer

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Kim Hancock

I’m extremely happy with LGCY Power. Dealing with them has been awesome from the beginning. I highly recommend them

1 year ago

Reply from LGCY Power

Kim, we are happy to hear that everyone from top to bottom has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Dec. 10th, 2024

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Verified Customer

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Daniel Showalter

Honest respectful, group of sale people I could text or call any time and they would respond in a timely manner

1 year ago

Reply from LGCY Power

Daniel, thank you so much for your positive review. We are so happy to hear of the professionalism of our team and your satisfaction all around. Thank you for choosing LGCY!

Dec. 10th, 2024

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Verified Customer

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Andrea Corona

It's a great company good costumer service over all,the installation was on time but never come back to finish the little details

1 year ago

Reply from LGCY Power

Andrea, thank you for taking the time to let us know how enjoyable your experience was with LGCY Power. Thank you for choosing us! Enjoy your system. Please reach out to customer care to discuss wrapping up those last few things at 855-353-4899 or customerservice@lgcypower.com!

Dec. 2nd, 2024

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Verified Customer

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JUDY COSTA

I need to know how to get snow removed from the panels on our roof? They aren't doing any good as long as they are covered.

2 years ago Edited January 8, 2025

Reply from LGCY Power

JUDY, we're happy to hear that things went well for the most part. We have taken note of your personal experience and appreciate you taking the time to leave your feedback as we're able to constantly improve our customer experience. If you have any questions or concerns, please feel free to contact our customer care team at customerservice@lgcypower.com or call 855-353-4899 opt 3. Thank you for choosing LGCY Power!

Apr. 23rd, 2024

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Verified Customer

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Noelle Sipple

We were told we were getting a new panel and then later told no we misunderstood, my husband is an electrician of 30 years he would understand the difference. We have had minimal to no contact from them unless we initiate. We started in April and have only had the panel installed, we are "waiting" for SCE it's been months and no update at all.

3 years ago

Reply from LGCY Power

Noelle, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jul. 19th, 2022

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Verified Customer

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Elizabeth Pittsburg, CA

Very efficient from planning to install. Informational emails on what to expect and how to read the system

3 years ago

Reply from LGCY Power

Elizabeth, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

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Verified Customer

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Marci Arkin San Diego, CA

It is 3 Weeks Now that has Passed and I am Still Waiting for the SDCiunty to Come to my Home & Do an Inspection so that Finally My Solar Panels would be Installed???

4 years ago

Reply from LGCY Power

Marci, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Luz Orlando, FL

The Solar Panel Orange County Inspection approved no. I speech with Ashley but no comimg yet. Waiting more than 2 week for come and make the work that is necessary

4 years ago

Reply from LGCY Power

Luz, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Ryan Schmit Rocklin, CA

Sales rep was great but poor experience with installation. Cracked tiles and trash were found on my roof. Contractors came by and cleaned up part of the roof but have yet to come out to finish clean up and repair.

4 years ago

Reply from LGCY Power

Ryan, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Frank Kuhn Downey, CA

Not sure if you work with Bright Planet Solar, if so dump them. If not disregard this survey. In 2017 Sunrun installed my solar panels. This year I believe I had 8 more installed last month. Still not hooked up to the DWP in Southern Cal.

4 years ago

Reply from LGCY Power

Frank, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

May. 31st, 2022

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Verified Customer

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Harry

I would recommend LGCY Power any day. I like the cost, the professionalism, and the sales person I talked to.

4 years ago

Reply from LGCY Power

Harry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Anonymous

LGCY Power does not have good customer service, they do not follow through with what they tell people. The installation process went on track but It end up being drug out. They canceled a couple times.

4 years ago

Reply from LGCY Power

Anonymous, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Javier

Sometimes there was a lack of information for several weeks about the status of the project, so I was a little disappointed with that. But the installation process was very quick.

4 years ago

Reply from LGCY Power

Javier, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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John

They are very thorough, I definitely appreciate the explaination and the call back. They're really doing a great job.

4 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Nycia

It was easy. I get a reply when I send out emails and text messages almost instantly. So the communication is good.

4 years ago

Reply from LGCY Power

Nycia, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Damarion

I'm still getting acquainted with the equipment.The installation process was good. I trusted what they were offering to be true.

4 years ago

Reply from LGCY Power

Damarion, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Daniel

It looks good. I haven't really noticed a difference in my bill yet. It was quick and easy they were in and out about a half a day.

4 years ago

Reply from LGCY Power

Daniel, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Tyler

I'm satisfied, they take care of it. It was fast. It's a significant price dropped on our public utility bill. They're professional.

4 years ago

Reply from LGCY Power

Tyler, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Mike Heer Cedar Hill, TX

It was affordable. They had immediate responses and they took care. So far it's been very positive. Very personable.

4 years ago

Reply from LGCY Power

Mike, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Miriam perez

I am still waiting on things I was offered I've had to call my sales rep multiple times. It took way too long to get my panels working. I am paying suck a high amount to not even be considered this is ridiculous. I would never recommend this company to anyone. So un professional. Throughout this journey I've had a terrible experience

4 years ago

Reply from LGCY Power

Miriam, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Verified Customer

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Nora magallanez Rowlett, TX

My installation took about 11 months and still not completed! The experience is awful! What I was told I paid for was not installed because they said it wasn't in the paperwork a $98,000 project that was totally not followed tgrigh by the sales team and installers!!!

4 years ago

Reply from LGCY Power

Nora, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 31st, 2022

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Verified Customer

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Holly Woods Dallas, TX

Our sales rep made promises on behalf of the company, but the promises were not fulfilled. The sales rep stopped answering our calls and we found out he left the company after we called the main office.

4 years ago Edited January 10, 2024

Reply from LGCY Power

Holly, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Sherri Ross Chandler, AZ

They tell you that your total monthly bill includes electricity. I asked for that to be clarified multiple times, with the same answer each time. I am still receiving electric bills almost as big as before, in addition to the payment for the system! I reached out to them but no answer. So far my monthly savings has been about $25.

4 years ago

Reply from LGCY Power

Sherri, we are sorry to hear about your situation. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Robert White San Diego, CA

Poor service from contractore and sunbs. Could not do the seemingly simple job of gettng a corrected schematic lable in a timely way. The friendly voices of BPS kept sayng "I will reach out to them" but nothing happrnrd for almost 2 months! I told them exactly what had to be done but wothout results until Carley finally get the job done.

4 years ago

Reply from LGCY Power

Robert, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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CHAD MILBY Murrieta, CA

We have not had our turned on yet, and just learned the installed Solar did not pass the inspection. We have not heard anything from the solar company with the current status.

4 years ago

Reply from LGCY Power

Chad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Mayra Waxahachie, TX

I started getting charged for the panels before they were fully set up. And I still have paid about $200 on my electric bill. Not seeing any savings at all. That is what my average bill use to be

4 years ago

Reply from LGCY Power

Mayra, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Chris North Richland Hills, TX

Experience in the beginning was great until the solar panels were installed. Have tried getting in touch with Samuel with no success. Critter guards were not installed as Samuel told me they would be. First electric bill for March is $317.00. Where is my savings? Not sure at this point

4 years ago

Reply from LGCY Power

Chris, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Herb

All extremely fast I liked it it was nice quick and easy. They answer my questions and fix the issues that come up.

4 years ago

Reply from LGCY Power

Herb, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Devonie

There is good communication. They are very helpful. They show up when they say they are going to. It has been great.

4 years ago

Reply from LGCY Power

Devonie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Brian

The system seems to be working good so far. Installation was good. There does seem to be some lack of communication within the company.

4 years ago

Reply from LGCY Power

Brian, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Rommel

Installation was pretty smooth. I had an issue with my ceiling and they fixed it pretty fast. My salesperson Benjamin was awesome. He was awesome.

4 years ago

Reply from LGCY Power

Rommel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Magan

It looks nice and not bulky on the house. Installation was quick. Customer service is not responsive. We have reached out multiple tomes and we haven’t heard from them. We don’t know if it is ready to work.

4 years ago

Reply from LGCY Power

Magan, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 8th, 2022

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Verified Customer

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Dylan

The installation process was seamless. I think it is the cheaper option. Staff is fairly responsive.

4 years ago

Reply from LGCY Power

Dylan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Ron

Floyd is the one I speak to and he is very responsive each time I reach out to him. Installation is perfect.

4 years ago

Reply from LGCY Power

Ron, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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