LGCY Power: Read 877 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Chas Newbre LA Mesa, CA

Great customer service and quick responses to questions. My only issues have been with subcontractors

3 years ago

Reply from LGCY Power

Chas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star

donald f bell Camarillo, CA

Danny S was great. Covered everything from A to Z and made you understood the program had to offer.

3 years ago Edited January 10, 2024

Reply from LGCY Power

Donald, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Rebecca A Bye Hockley, TX

Communication is horrible. After they sold us on the systemcommunication became sparse and it was hard to get help. I couldn't get my issues resolved quickly or my questions answered.

3 years ago

Reply from LGCY Power

Rebecca, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

MARIA CONTRERAS Chico, CA

Our salesperson-Layton C has responded to every question/concern, followed through to find the answer if he didn't know or referred us to the department or partner that could help us.

3 years ago

Reply from LGCY Power

Maria, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brandon Harper Spring, TX

I old is all to Kevin. If it wasn't for him none of this would've happened. Very professional. Very patient. He took all the time in the world that we needed to explain the process to us. Excellent job Kevin.

3 years ago

Reply from LGCY Power

Brandon, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Anonymous

Installation went pretty smoothly. Sometimes communication wasn't the greatest, but that's about it.

3 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Howard

It just took so long, and I don't know that necessarily legacy power is at fault, but it took a long time and It's still not turned on.

3 years ago Edited January 10, 2024

Reply from LGCY Power

Howard, we are sorry to hear about how long your project is taking, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Carmen

The sales guys are really informative and really nice. The process was very quick.

3 years ago

Reply from LGCY Power

Carmen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

I didn't have any problems everything went very smoothly they were very professional.

3 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

James

Would like them to communicate more to me on the status of my connecting. It hasn’t been connected since November. They are charging me even though there is no service. It has been very slow.

3 years ago

Reply from LGCY Power

James, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Thomas

There were some delays but it got done fine. Support always answers the phones and my questions.

3 years ago

Reply from LGCY Power

Thomas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Greg

So far customer support has responded when I asked questions. They were great at installing it. It takes a long time to get connected to the grid.

3 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Bryan

I love the deals. The customer service rep was very knowledgeable. It has been great.

3 years ago

Reply from LGCY Power

Bryan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Bill

Phone calls don’t get returned. We were told our solar panels were something very different then what happened. They people that installed it were fine.

3 years ago

Reply from LGCY Power

Bill, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Nathan Wilson Orlando, FL

Very simple to deal with and straightforward no hidden costs or odd sales tactics

4 years ago

Reply from LGCY Power

Nathan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Neera Las Vegas, NV

George my salesman has been excellent and helpful if I had any doubts or questions.

4 years ago

Reply from LGCY Power

Neera, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Anthony P Aksamit Las Vegas, NV

Knowledgeable individuals who explained the positive benefits of of going Solar. Happy with their customer service

4 years ago

Reply from LGCY Power

Anthony, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Jordan Vandesteene Los Angeles, CA

Great guys to work for, especially at the top. They have a good reputation in the industry

4 years ago

Reply from LGCY Power

Jordan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

JOSE' ORNELAS San Diego, CA

Professional, timely, prompt, accountable, and committed to customer's satisfaction.

4 years ago

Reply from LGCY Power

Jose, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Mitch Ford American Fork, UT

Best options, best support, and I trust the people I work for. They don't over promise.

4 years ago

Reply from LGCY Power

Mitch, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Robert A. Colunga Atascadero, CA

Have a customer relationship with Brandon L. your broker. Good solar info. helped with computer usage for e mail.

4 years ago

Reply from LGCY Power

Robert, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Amanda Santa Maria, CA

LGCY is the best deal financially. It was easy and fast to get it installed and it is running well.

4 years ago

Reply from LGCY Power

Amanda, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dora San Antonio, TX

They lied to me. They told me when I got the solar panels I would get a rebate and that turned out to not be true. I called and they never called me back. I am very dissatisfied.

4 years ago

Reply from LGCY Power

Dora, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Derrick Hayward, CA

It is fine. They are pretty professional and get things done efficiently. They did a good job.

4 years ago

Reply from LGCY Power

Derrick, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Chris Oxnard, CA

Customer service can be helpful but they are not very good at calling you back when they say they will.

4 years ago

Reply from LGCY Power

Chris, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Jacob Aldie, VA

Setting it up was seamless. I am excited about the warranty they offer. It has been great.

4 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Erin Mesa, AZ

All my questions have been responded to quickly and answered. It has all be fast and efficient.

4 years ago

Reply from LGCY Power

Erin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Steven Rivera Henderson, NV

They have failed 3 inspections and still haven't filled the final paperwork to get my solar on. 4 months into it and still no solar power. Plus no one answers the phone when I call.

4 years ago

Reply from LGCY Power

Steven, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Ken Masden Henderson, NV

The install company left too many broken tiles on roof. Roof tiles cannot be left in a worse condition after install.

4 years ago

Reply from LGCY Power

Ken, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Mark R. Taylor Eustis, FL

Tony was very informative and very honest. I felt as if he were treating me like I was his family

4 years ago

Reply from LGCY Power

Mark, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Jeffery Sinclair North Las Vegas, NV

Knowledgeable and informative extremely professional and confident in what they're doing.

4 years ago

Reply from LGCY Power

Jeffery, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kobe Huett Odessa, TX

They did not do what they promised. They ensured me a Traeger grill due to a holiday special yet when contacted about the grill they have not answered nor have had the salesman answered. I feel like I was manipulated.

4 years ago

Reply from LGCY Power

Kobe, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Eric Las Cruces, NM

Installation went well. I have had no problems with the system so far. They have answered all my questions.

4 years ago

Reply from LGCY Power

Eric, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Arroyo Grande, CA

We’ve had very good support. The guy was very helpful. We are pleased with it.

4 years ago

Reply from LGCY Power

To this anonymous customer, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Hemdee Kiwanuka Henderson, NV

Worst customer service ever... once they set you up, no one checks up on you. And still my NV Energy bill is still high!

4 years ago

Reply from LGCY Power

Hemdee, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Zhubin Najafi

Their sale rep gave me incorrect information. I had to complain to the HQ to resolve the issue. It is still ongoing after 6 months. They corrected some of the problems but I have yet to hear for the rest.

4 years ago Edited January 10, 2024

Reply from LGCY Power

Hello Zhubin, I am sorry to hear about these issues but I am glad to hear that we have resolved some of your concerns. We would love to help resolve any remaining problems that you have. Our Customer Support Team is looking further into your account and we will reach out to you.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Rick Fanciullo San Jose, CA

Have not had any major problems with power. When I do, I am notified and repairs made

4 years ago

Reply from LGCY Power

Rick, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mr. Iregret BuyingSolarPanels

Questionable and uninformed sales personnel, misrepretation of product's abilities, hairy chain of people/other businesses involved. This has been my experience and that of my neighbors.

4 years ago Edited January 10, 2024

Reply from LGCY Power

I am sorry to hear that this has been your experience. I can assure you we want to do everything in our power to ensure that you and your neighbors have a positive experience with LGCY. Please reach out to our Customer Support Team at 866-566-2650 so we can look into your account and make this right.

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

Luther

Saves me money. Excellent service and I dont have any negative issues with my system

5 years ago

Reply from LGCY Power

Luther, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Gordon Passey

Excellent service from beginning to end. Took care of everything and no cost to us up front.

5 years ago

Reply from LGCY Power

Gordon, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Jerry

My energy bill has been cut considerably. It was installed quickly, neatly and smoothly.

5 years ago

Reply from LGCY Power

Jerry, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

star star_border star_border star_border star_border

Louis W. Schermerhorn

It has been 3 months since signing with LGCY . I got no solar power? they keep blameing my city (my city denies any responsibilty for the delay), the app is worthless , been lied to to many times to list. just got a $1045.00 electric bill. A few days ago their installers told me I was up and running abd had solar. This company is not honest. BEWARE@

10 months ago

Reply from LGCY Power

Louis, thank you for patience and understanding. There’s a been a massive increase for interest in solar, which can cause delays beyond our control at times. Please feel free to reach out to our customer care team with any questions or concerns at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jan. 6th, 2025

star star star_border star_border star_border

Malcolm

The installation took forever, it was very difficult to get them to agree to install what I wanted. Sales were unresponsive. Their subcontractors threatened me with legal action for non-payment before I had been billed by LGCY. Multiple rounds of inspections were needed since small items had been missed or the agent could not identify the system parts to the inspector. Since turn-on the system has worked well.

1 year ago

Reply from LGCY Power

Malcolm, sorry for any inconveniences you've been experiencing. We definitely take your satisfaction seriously. If there are still any unresolved issues or concerns, please call into our customer care team at your earliest convenience with more information. We'll be happy to look into this for you. customerservice@lgcypower.com or call 855-353-4899 opt 3.

Oct. 1st, 2024

star star_border star_border star_border star_border

Angela Rotta

I am completely disappointed in the lack of communication, organization, and customer service of LGCY Solar. Ever since the panels were installed on the roof and the back up battery was not ready to be installed it’s been a long slow downhill of missed install dates to finish the job and piss poor/non existant communication. When I reach out for answers I am told “the crew got stuck at another job” and they rescheduled 3 times. Then when they finally started the final part of the install (today) which by now is a month later than the beginning of the battery install, the battery tech laughs that they were not left the correct parts by the last crew and had to go buy them. Now we are told by the battery tech that the next step will be waiting for the city to inspect before Ameren can come back and do a final “test” and both of those steps can take weeks to schedule. Plus no one notified us that our power would be shut off for up to 2 hours during this step and we both work from home. I literally lost internet during a very important virtual meeting and looked so unprofessional. Tried to reach out to customer service and was told a field manager would call me “asap to clear up any issues” and haven’t gotten a call all day. Our initial meeting with sales person was 5/21 and panels were installed 7/23 and we are still weeks if not a month or more away from having functioning solar panels.

1 year ago

Reply from LGCY Power

Angela, we are genuinely sorry to hear of the frustrations and inconveniences you've been experiencing. Please contact our customer care team at 855-353-4899 opt 3 or email us at customerservice@lgcypower.com so we can help straighten things out.

Sep. 18th, 2024

star star star star star

Ozzie Alvarez

Easy system to understand how it works. Easy access and Great app to see solar daily, weekly, monthly, yearly. Slim very happy with my solar experience with LGCY.

1 year ago

Reply from LGCY Power

Ozzie, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Sep. 3rd, 2024

star star star star_border star_border

Chad Brase

The install crew was fine. They were polite and worked hard. But they were here on a 96 degree day and they struggled like anyone would. There were 2 areas that were damaged on the siding and the soffit where ladders were placed against the house. They did a good job cleaning up however.

1 year ago

Reply from LGCY Power

Hi, Chad. Thank you for taking the time to leave your feedback. We are grateful for your patience and understanding. We apologize for any troubles you have experienced. If you haven't already, feel free to reach out to our customer care team and provide them with any information you deem necessary at 855-353-4899 opt 3 or email us at customerservice@lgcypower.com.

Aug. 29th, 2024

star star star star star_border

Jessica Lee

The installers arrived at the end of the window but they started work promptly. They were considerate and professional. They got a lot done in 1 day considering they were short a man.

1 year ago

Reply from LGCY Power

Jessica, thanks for taking the time to leave us a good review. We are happy to know you have had a great experience with our company. Thank you for choosing LGCY. We hope you enjoy your system!

Aug. 13th, 2024

star star star star star

Lois Patterson

Love our solar. The guys that put it in for us were polite and very fast. Dealing with customer service has been easy. The savings has been awesome. Thank you!!

1 year ago

Reply from LGCY Power

Lois, thank you for taking the time to leave us a good review! We are glad to hear you are having a great experience on your decision going solar. Follow us on Instagram and don't forget to refer us to your family and friends.

Jul. 31st, 2024

star star star star star_border

matt lindstrom

I disliked that the power was shut off first thing. I understand that the solar has to be tied into the main power but I have 2 dogs in the house and my daughter was trying to get ready for work when the power was shut off.

1 year ago

Reply from LGCY Power

matt, we are sorry to hear of this inconvenience. We do appreciate your patience and understanding on the matter. We are also grateful for your business and the time you took to leave us a review. Enjoy your system!

Jul. 31st, 2024

star star star star star

Julien Bueno

1 year ago

Reply from LGCY Power

Julien, we are elated to hear of your superb experience with LGCY Power and appreciate you taking the time to leave us a video. We are grateful for your business. Thank you for choosing us!

Jul. 31st, 2024

LGCY Power Reviews