LGCY Power: Read 796 User Reviews From Real Homeowners

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Verified Customer

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Thomas Gerhardt UT

I liked that they were willing to be so flexible to meet with me and answer any questions. They were not able to answer all of my questions to my satisfaction, but in the end we felt confident we purchased a valuable product.

2 years ago

Reply from LGCY Power

Thomas, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Melanie Fort Worth, TX

It’s all lies! We now pay two electric bills, they offered a lot of things like a cash incentive but gave us a gift card that could only be used in selected places. They told us someone would installs skirts and that didn’t happen so our panels are exposed more. Our sales man ghosted us, and he told me personally that he would start using my name as a reference to new customers so I could get money back and credits and also never did that. We were excited to save on bills but now pay for solar panels and a difference in electric billing with reliant. We were told there’s a tax rebate that was explained to us as a percentage back in cash to use however we wanted, but that tax incentive is actually a credit toward next tax season and if you do claim that you have to pay more for solar in the long run, so it’s all lies. We were very misled, and now are stuck with solar power.

2 years ago

Reply from LGCY Power

Melanie, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 14th, 2022

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Changing to Solar Paso Robles, CA

The information was given and the follow up for installation was as promised and done very well. The follow thru was excellent and the work was done efficiently and very clean

2 years ago

Reply from LGCY Power

Changing to Solar, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

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CJ Ennis, TX

Update 2 The company did come through and I did get the PTO in November 2021. I do congradulate the company for keeping to their word and resolving the issue. I've had no issues since. Thank you LGCY Power. Update I've revised the rating up since the company VP and local manager reached out to me to make things right. I appreciate LGCY for correcting the mistakes. Even with this, I'm still waiting for to receive the Permission to Operate and got word from the utility provider that it their submission of my information was rejected and had to be resubmitted today. Of course, the company didn't tell me this and I had to find out on my own. This experience continues to be frustrating to say the least. Original Review This company is terrible. There sales rep lied. He said that my battery ($3671.15 cost) would work with the solar system so that it will supply power to my home from the solar panels if the grid goes down during the day. Also said that they would install an electrical sub panel for my battery to connect into in order to supply power to my home's critical circuits at night if the grid goes down as well. Turns out, none of this is true according to their electrician. In order for this to work, I would need their Enphase Encharge battery system to provide these functions. So now I'm out of $3671.15 because of lies from their sales rep and they billed me for a sub panel that they don't even provide. I've messaged the sales rep who has not responded back at all. I later found out he no longer works for them anymore. I've messaged their CEO, Doug R, on LinkedIN. I've emailed their VP of sales, Ashton B, and called numerous times. Everyone says they'll get back to me but no one has except one person named Chase from their support group in UT. Jesse, their electrician told me they could either refund me the sub panel cost or see about providing the Enphase battery at a discount. He said customer service would get back to me. No one has gotten back to me at all about this, not their VP or CEO. And I'm not paying for an Enphase battery when I've already spent all this money on a battery that their sales rep assured me would work with the system. At this point, since they lie and say they'll respond but don't, I've filed a BBB complaint on this company and I urge anyone having similar issues to do the same. Do not do business with this company at all.

3 years ago Edited April 29, 2022

Reply from LGCY Power

Hey CJ,

We apologize that this has been your experience. It looks like we agreed to get you the Enphase Encharge 3 system and installation for $3671.75. We appreciate your patience on this and look forward to getting your new battery installed.

Thanks,
LGCY Power

Oct. 12th, 2021

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Travis Green

Great company, couldn't be happier! They outlined every step along the way. The sales rep was great and I love my new affordable power bill! I'm excited to do my part to help the world go green.

8 years ago

Reply from LGCY Power

Travis, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Johnny McKenna Louisville, CO

All I can say is wow! From the moment they came to the door, to the final steps of installation, this company has been outstanding! The process was easy, and my sales rep was very helpful. Our only issue throughout the process was the lengthy installation time. But overall, this has been a great experience with great people.

8 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Richard Walters

Absolutely delivered a great product!!!!

2 months ago

Reply from LGCY Power

Richard, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Oct. 1st, 2024

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Daniel Shinkle

Crew was friendly, informative and clean

2 months ago

Reply from LGCY Power

Daniel, thank you for taking the time to let us know how thorough and enjoyable your experience was. We are happy to hear of the professionalism of our team. Thank you for choosing us! Enjoy your system.

Sep. 16th, 2024

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gvkaahlstr

Install team was professional and polite

2 months ago

Reply from LGCY Power

gvkaahlstr, we are happy to hear that you experienced the expertise of LGCY. Thank you for taking the time to share your solar experience! Thank you for choosing us!

Sep. 11th, 2024

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Becky McGlaughlin

Small pieces of material left in the yard.... Also there was a hole in my roof after they finished

3 months ago

Reply from LGCY Power

Becky, thank you for taking the time to leave us a review. If you have any questions, please feel free to contact our customer care team at 855-353-4899 opt 3 or email us at customerservice@lgcypower.com.

Sep. 5th, 2024

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Yuliveth Catalan

I’m happy with the panels the company provides, recommend getting!

3 months ago

Reply from LGCY Power

Yuliveth, thank you for your review and great feedback! We are so pleased to see you received excellent service from. We truly value your opinion and business!

Aug. 26th, 2024

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Joe Cecere

Salesman became UN available or return phone calls Installation crew thorough good working crew

3 months ago

Reply from LGCY Power

Joe, we apologize for the lack of communication with our sales rep. In the meantime, we're happy to hear you were taken good care of by the installation team. If you every have any questions or concerns, please don't hesitate to reach out to our customer care team at 855-353-4899 option 3 or email us at customerservice@lgcypower.com.

Aug. 15th, 2024

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Sharyn Mantz

No one spoke English. I had several questions n none could be answered. Shame on you for sending none speaking English They were nice and seemed polite but shame on you.

4 months ago

Reply from LGCY Power

Sharyn, we deeply apologize for any inconveniences you experienced during your installation. If there's any questions we can still address, please contact our customer care team and they will be happy to assist you. You can reach them at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Aug. 1st, 2024

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Martin Anguiano

Exelent service from day one to my instalación profesional peapol very profecinal.!!!!

4 months ago

Reply from LGCY Power

Martin, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jul. 31st, 2024

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Verified Customer

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Debbie Rivera

I like the profesionalismo ! They were very good about explaining the whole process !

5 months ago

Reply from LGCY Power

Debbie, we are happy to hear that you experienced the expertise of our representative. Thank you for taking the time to share your solar experience! Thank you for choosing us!

Jul. 1st, 2024

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Carol Onchiri

I’ve had these panels since March and love how it has given back to my pocket and family!

5 months ago

Reply from LGCY Power

Carol, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jun. 27th, 2024

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valerie mccarty

They were very friendly and worked hard. When they finished everything was cleaned up nice and neat.

6 months ago

Reply from LGCY Power

valerie, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

May. 23rd, 2024

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james sampson

How organized the installers were they showed up and completed the job in a professional manner . Excellent service !

7 months ago Edited April 26, 2024

Reply from LGCY Power

james, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Apr. 30th, 2024

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Bryan Eck

The LGCY install team, especially Louie, was extremely professional amd took great care of the house.

7 months ago

Reply from LGCY Power

Bryan, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Apr. 19th, 2024

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Allen B

I like that the crew was very punctual and that they stayed working the whole time. They were also very knowledgeable.

7 months ago

Reply from LGCY Power

Allen, thank you for taking the time to let us know of the professionalism of our guys. Thank you for choosing us. Enjoy your system!

Apr. 19th, 2024

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Tim Parton

8 months ago

Reply from LGCY Power

Tim, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Apr. 3rd, 2024

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Cody Wallace

They schedule 4 time a didnt show up it be 2 months since they schedule the first time and it is still not done. 3 time they didn't have everything on the shipment. Everything I call to see what was going on nobody know anything.

8 months ago

Reply from LGCY Power

Cody, we regret to hear of your troubles in communicating with our company. We would truly love to help you resolve any issues or concerns you may have. Please contact our customer care team with more information at 855-353-4899 or customerservice@lgcypower.com.

Mar. 29th, 2024

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James Wedmore

Crew came 5 days early to install. Language barrier as they did not speak English. Got the run around from incompetent people at the company. Tried to deliver more material the day before my original appt date. Then was contacted from another crew trying to schedule installing 2 weeks after it was done. Very bad communication

8 months ago

Reply from LGCY Power

James, our apologies that you are had a negative experience while going solar. We strive to help everyone have a positive experience. If you could contact us at customerservice@lgcypower.com, we will have a member of our Customer Care team look into your account and see how we can help.

Mar. 27th, 2024

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Verified Customer

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Joni Davis

I've been trying to contact someone for months regarding if my panels were working effectively. I wanted someone to come out and check but no one has come! I've even contacted BBB and they can't reach anyone! I'm on the verge of contacting a lawyer as it seems to be a breach in contract on warranty.

8 months ago

Reply from LGCY Power

Joni, we regret to hear of the lack of communication and the inconvenience you've been experiencing. Please contact our customer care team with more information at customerservice@lgcypower.com or call 855-353-4899 option 3. We will be happy to assign one of our customer care agents to your account and assist you accordingly. Thank you for your patience and understanding.

Mar. 20th, 2024

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Verified Customer

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Jim Brown Simi Valley, CA

I have been tryuing to reach "John" to see whwre we are in the process. I am waiting on an inspection and can't seem to get a date that the inspector will come out

2 years ago

Reply from LGCY Power

Jim, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 23rd, 2022

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Verified Customer

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Shera Ballard Spring, TX

Sales pitch was full of lies even to direct questions, and you don't find out the truth until you've already gotten into the product and are locked in to a 25 year commitment.

2 years ago

Reply from LGCY Power

Shera, We are sorry to hear about this. Here at LGCY Power we want to do our best to help everyone have a positive experience. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. Thank you for your feedback.

Jun. 7th, 2022

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Verified Customer

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Serena Blackamore Lake Elsinore, CA

Initial install was great, upon inspection someone fell off our roof and we still have yet to get it fixed

2 years ago

Reply from LGCY Power

Serena, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways! If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Jose

The price is right. They answer all my questions and the lady that was really cool with us.

2 years ago

Reply from LGCY Power

Jose, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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John

Installation was very positive but I'm still waiting to have it turned on because of permits

2 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Dorothy

They keep calling me and checking on it. Very professional. The equipment is all good.

2 years ago

Reply from LGCY Power

Dorothy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Ryan

Installation process is good.They have just been on top of things. Good customer service.

2 years ago

Reply from LGCY Power

Ryan, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Daryl

They met all my expectations. Install was very smooth, very professional. I appreciate what they did for me.

2 years ago

Reply from LGCY Power

Daryl, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Sonja

Very sleek design. They were on time and professional. They gave a good presentation.

2 years ago

Reply from LGCY Power

Sonja, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Edward

The installation was fine, it was a matter of getting a hold of Sun Run to have things happen.

2 years ago

Reply from LGCY Power

Edward, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Brandon

It was smooth and pretty fast. I've only had it for a few weeks but so far seems great.

2 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Marguerite Gundacker Prescott, AZ

They were fast, efficient, and things happened the exact way they carefully explained to us.

2 years ago

Reply from LGCY Power

Marguerite, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Chas Newbre LA Mesa, CA

Great customer service and quick responses to questions. My only issues have been with subcontractors

2 years ago

Reply from LGCY Power

Chas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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donald f bell Camarillo, CA

Danny S was great. Covered everything from A to Z and made you understood the program had to offer.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Donald, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Rebecca A Bye Hockley, TX

Communication is horrible. After they sold us on the systemcommunication became sparse and it was hard to get help. I couldn't get my issues resolved quickly or my questions answered.

2 years ago

Reply from LGCY Power

Rebecca, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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MARIA CONTRERAS Chico, CA

Our salesperson-Layton C has responded to every question/concern, followed through to find the answer if he didn't know or referred us to the department or partner that could help us.

2 years ago

Reply from LGCY Power

Maria, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Brandon Harper Spring, TX

I old is all to Kevin. If it wasn't for him none of this would've happened. Very professional. Very patient. He took all the time in the world that we needed to explain the process to us. Excellent job Kevin.

2 years ago

Reply from LGCY Power

Brandon, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Mar. 31st, 2022

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Verified Customer

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Anonymous

Installation went pretty smoothly. Sometimes communication wasn't the greatest, but that's about it.

2 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Howard

It just took so long, and I don't know that necessarily legacy power is at fault, but it took a long time and It's still not turned on.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Howard, we are sorry to hear about how long your project is taking, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Carmen

The sales guys are really informative and really nice. The process was very quick.

2 years ago

Reply from LGCY Power

Carmen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Anonymous

I didn't have any problems everything went very smoothly they were very professional.

2 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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James

Would like them to communicate more to me on the status of my connecting. It hasn’t been connected since November. They are charging me even though there is no service. It has been very slow.

2 years ago

Reply from LGCY Power

James, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Thomas

There were some delays but it got done fine. Support always answers the phones and my questions.

2 years ago

Reply from LGCY Power

Thomas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Greg

So far customer support has responded when I asked questions. They were great at installing it. It takes a long time to get connected to the grid.

2 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Bryan

I love the deals. The customer service rep was very knowledgeable. It has been great.

2 years ago

Reply from LGCY Power

Bryan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Bill

Phone calls don’t get returned. We were told our solar panels were something very different then what happened. They people that installed it were fine.

2 years ago

Reply from LGCY Power

Bill, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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