LGCY Power: Read 777 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Bryan Pettengill San Diego, CA

Kenny H. was very professional, very detailed in explaining everything

3 years ago

Reply from LGCY Power

Bryan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Pauline Bullock West Covina, CA

They are professional and fair and always ready and on time

3 years ago

Reply from LGCY Power

Pauline, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Mike Buckeye, AZ

Smooth process from A to Z. Good info provided to make a good decision.

3 years ago

Reply from LGCY Power

Mike, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Bruce Vaught North Las Vegas, NV

The job was done quickly once done I was forgotten and had to press for info and what was next

3 years ago

Reply from LGCY Power

Bruce, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Alex Fort Worth, TX

Support is very helpful and informative. Installation was good. The equipment is functional.

3 years ago

Reply from LGCY Power

Alex, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Michael Little Elm, TX

The installation was done in one day and the panels seem to work fine.

3 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Gilbert Fernandez Clovis, CA

They maintain the system by watching a board. First time I saw them after install was 3 years later. To me cleaning is part of maintenance.

3 years ago

Reply from LGCY Power

Gilbert, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Rudy Ramirez

They offered me a great price and the installation process was great.

3 years ago

Reply from LGCY Power

Rudy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Bobbie and Joseph Marotta

Friendly, honest, professional and they saved us a great deal of money!

3 years ago

Reply from LGCY Power

Bobbie and Joseph, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Humberto Sanchez

Great communication and support. Some things are sometimes not answered right away

3 years ago

Reply from LGCY Power

Humberto, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Matt Darnese

good, less expensive power than conventional power companies

3 years ago

Reply from LGCY Power

Matt, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Sandra Swenson Scott

excellent service, excellent product, best value on the market

3 years ago

Reply from LGCY Power

Sandra, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

star star star star star

Nick Thornell

The crew did an amazing job. They were very professional and polite. They went above and beyond to make sure everything was up to code and correct.

1 month ago

Reply from LGCY Power

Nick, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Sep. 10th, 2024

star star star star star

Carolyn Delgado

The crew was very professional, competent and courteous. They kept me informed about each step in the process and answered all my questions.

2 months ago

Reply from LGCY Power

Carolyn, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Aug. 12th, 2024

star star_border star_border star_border star_border

Nena D. San Diego, CA

The first installation appointment they started the project on the wrong side of house. The approved plan was changed without my knowledge and I wasn't home when they started working. They had to srop and reschedule to move to the back. 2 months later my front roof hasn't been repaired and it's less than 2 yrs old so I'm beyond pissed. No clue if the panels are working. The sales representative doesn't reply or answer my calls. Very disappointing service.

1 year ago

star star_border star_border star_border star_border

Rhonda W Mesa, AZ

HORRIBLE. They do not stand up to the mission. They say right on their website they provide you a system that will save you money. They did not and when I request them to make it right they said I have to pay for more panels. The system they quoted and told me would save me is not large enough for my home and I now pay more money with Solar then I ever did without. Do not use this company. They will scam you and not return your calls or respond to your concerns. HORRIBLE

1 year ago

star star_border star_border star_border star_border

Shelby Boyd College Station, TX

They seem really friendly and helpful until the panels are installed, then they ghost you right after. Before we even got our PTO they were ignoring us and stopped giving us updates. Now that we have our PTO, there's still one more thing they have to install for us to see our power usage. It's been months and they won't answer my calls or call me back. It's absurd.

1 year ago

Reply from LGCY Power

Shelby, just wanted to reach out and make sure everything is now going smoothly. Please don't hesitate to contact our customer care team with any questions or concerns. You can reach them at customerservice@lgcypower.com or call 855-353-4899 option 3.

Mar. 20th, 2024

star star_border star_border star_border star_border

Angelo Sermas Dallas, TX

Highly recommend not doing business with any solar panel company that has to go door-to-door soliciting sales. The LGCY sales rep did not disclose the single most important feature on the contract - the 10 day cancellation period. It was in the fine print. Please do your homework and work with a company that does not have to go door-to-door soliciting sales with high pressure tactics. DO YOUR RESEARCH FIRST.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vic C

It's been several weeks since I heard from anyone at customer service about your company and a scam that was put on us by a "regional manager" and have yet to have this resolved. I have emailed and called and left messages and still no responce. I spoke with Rocky Mountain Power and they said that lgcy has NOT sent them a AHJ form , now our sysstem passed inspection on the 8th of February.

1 year ago

star star_border star_border star_border star_border

Michael Herbstreit Denver, CO

I was told by my sales director Barney W that any excess power sent back to the power company would be paid back to me at the same rate as what they charge. As a result, I decided to double my solar needs for future changes. Barney W LIED to me. They do not pay the same rate, rather a fuel recovery rate of 1/5th of the retail rate. Barney needs to be fired. He cost me thousands of dollars!!!

1 year ago

Reply from LGCY Power

Michael, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into this.

Feb. 8th, 2023

star star_border star_border star_border star_border

Tato Brown Hemet, CA

Not really happy with the way the business is being handle. After the seller made the deal and I signed the papers he has disappear. He doesn't answer my phone calls, text and emails. It seems to me he doesn't care much on the follow up end. All he seems to care and having customers sign the contract and he moves on. Not much explaining after that. I had to scramble to find out what is going on. And event to this date still in limbo as to how everything is going to workout.

2 years ago

Reply from LGCY Power

Tato, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 22nd, 2022

star star_border star_border star_border star_border

Martin Raphael Dallas, TX

LGCY Power abandon me after they installed the system, Very poor customer service, I have some questions to ask, I be promised my representative will contact , he never contacted me until today. , I’m still paying high electricity bills, they told if system is installed after few. Months my bill will drop to $10 to $15 but it never happened.

2 years ago

Reply from LGCY Power

Martin, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 20th, 2022

star star_border star_border star_border star_border

Eliut Cedeno Albuquerque, NM

He came to my house saying I’m going to get a thousand dollars when the solar panels were installed and that after a year on our tax return we would get thirteen thousand dollars from a program because “we went solar” all that was a lie and I would have just stayed with just nv energy knowing this was all too good to be true. I’m going to keep on investigating and get help from my people because I think that’s really unfair that he deceived my family like that with all that false information

2 years ago

Reply from LGCY Power

Eliut, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. As a standard practice, we always advise that you discuss any tax information with a tax professional. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 20th, 2022

star star_border star_border star_border star_border

Team Grammy Stockton, CA

They initially sold themselves as part of SunRun even wearing a SunRun shirt. Installers took much longer than expected and multiple attempts due to not bringing necessary equipment. Was told someone would show us how to read everything and be sure everything was up and running when it was done, but instead was given and phone call b an email and told me to check it out myself.

2 years ago

Reply from LGCY Power

Team, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. We have notified our local leadership to provide additional training for reps to help prevent this misunderstanding in the future. Thank you for your feedback.

Jun. 20th, 2022

star star_border star_border star_border star_border

Mar L Los Angeles, CA

I give one star because your associate is ill informed about the HOA process and how to proceed with multiplex buildings. Your company needs to be better equipped with troubleshooting project plans per HOA specifications. The HOA has governing rights per covenants that are included with properties owned within their areas. Please educate and advise all they need to become more informed know that the HOA has final day of projects to be completed

2 years ago

Reply from LGCY Power

Mar, We are sorry to hear about this. Here at LGCY Power we want to do our best to help everyone have a positive experience. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. Thank you for your feedback.

Jun. 15th, 2022

star star star star star

Steve Starrett Chicago, IL

Love Jordan, Professional and Honest. Since we started with Legacy, Our electric bills have almost completely disappeared.

2 years ago

Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 14th, 2022

star star star star_border star_border

Matt Smith Mesa, AZ

Sam was really good in the beginning and very personable. The problem was at the end when certain financial obligations were not met on his end. I was extremely surprised and disappointed by this.

2 years ago

Reply from LGCY Power

Matt, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

star star_border star_border star_border star_border

John Abalos Fort Worth, TX

Was told I would get a tax rebate to put back into the program to keep my monthly payment locked in but that was incorrect and when I tried to contact Jake about it, he quit responding. I asked to finance company for advice and their response was “you signed a contract.” Now my payments are increasing. I will talk anyone who asks out of doing business with lgcy

2 years ago

Reply from LGCY Power

John, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. As a standard practice, we always advise that you discuss any tax information with a tax professional. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

star star star star star

sdtrvelr Chula Vista, CA

The process from contract signing to system activation was handled in a professional manner. Malcolm responded quick to any questions I had.

2 years ago

Reply from LGCY Power

sdtrvelr, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

star star star star star

Dan Seamons Covina, CA

Dan is a very experienced sales rep and I would recommend him to any of my friends. He is a very knowledgeable andI’m very impressed with him!

2 years ago

Reply from LGCY Power

Dan! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

star star_border star_border star_border star_border

roxanne easterwood Columbus, OH

I sent a telegram, as directed, to cancel the contract. I was assured by their agent that the contract had been canceled. After I received an email from the finance company confirming the loan was completed, I tried contacting LGCY and my agent. I am still waiting for a return call, email, text message, anything. The agent became aggressive and angry when I decided to not go forward, and I've been outright lied to as far as the cancellation. Beware.

2 years ago

star star star star star_border

Valerie R San Luis Obispo, CA

Everything went really smooth, they kept me informed each step of the project. I was really impressed with the professionalism of the team who installed the panels.

3 years ago

Reply from LGCY Power

Valerie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

star star_border star_border star_border star_border

Victor O Fresno, CA

The sales rep Jed S doesn’t reply to calls after the sale has been made. I was promised by him critter guards but they were never installed. Tried to contact him several times regarding this, a couple times he said that he will let sunrun know about it but they never did anything. Then he just stopped answering messages and calls. Same goes for one of the office girls she asked me to send her pictures of the critter problem then stoped responding. All I received was a third party company estimate for installing the critter guards.

4 years ago

Reply from LGCY Power

Victor, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

star star star star star

Charles Italiano Phoenix, AZ

I have been with company for about 3 years and have had no issues. Installation was professional. I am happy I made the switch to solar and chose this company

2 years ago

Reply from LGCY Power

Charles, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 12th, 2022

check_circle

Verified Customer

star star star star star

Alex Imperial

Amazing service and great communicative. Overall satisfied.

4 months ago

Reply from LGCY Power

Alex, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Jul. 10th, 2024

check_circle

Verified Customer

star star star star star

Terry & Barbara

Great customer service from installers to top.

4 months ago

Reply from LGCY Power

Terry & Barbara, we truly appreciate you taking the time to leave us a review. Thank you for letting us know what a stellar job our representatives did for you. We value your opinion and business! Thank you for choosing LGCY!

Jul. 12th, 2024

star star star star star

Brenda

They were very professional did a great job

4 months ago

Reply from LGCY Power

Brenda, it's been a pleasure to do business with you. We are so happy to hear that everyone took such great care of you! Thank you so much for taking the time to leave us such a great review!

Jul. 1st, 2024

star star star star star

Brenda Christianer

they were friendly and good hard workers!

4 months ago

Reply from LGCY Power

Brenda, thanks for the positive feedback and letting us know of your great experience with our company. Don't forget to follow us on Instagram! @lgcypower!

Jul. 1st, 2024

check_circle

Verified Customer

star star star star star

kiley nelson

The customer service has been outstanding.

4 months ago

Reply from LGCY Power

kiley, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job Eddie is doing. We really appreciate your kind words and are grateful for your business.

Jun. 27th, 2024

check_circle

Verified Customer

star star star star star

Juanita Rogers

I love the customer service and the savings!

4 months ago

Reply from LGCY Power

Juanita, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jun. 27th, 2024

star star star star star_border

Thomas Haney

Quick and efficient. The crew worked like a well oiled machine.

4 months ago

Reply from LGCY Power

Thomas, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jun. 19th, 2024

check_circle

Verified Customer

star star star star star

Terrance Davis

Saving me and my family money for other things

4 months ago

Reply from LGCY Power

Terrance, we are so good to hear that! Thank you for choosing LGCY!

Jun. 17th, 2024

star star star star star

Tim Woods

They did a great job & were fast they made sure to clean up

4 months ago

Reply from LGCY Power

Tim, thanks for taking the time to leave us a good review. We are happy to know you have had a good experience with our company.

Jun. 17th, 2024

star star star star star

Haydi Sarmiento

Very professional crew. On time and cleaned up each day

5 months ago

Reply from LGCY Power

Haydi, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jun. 6th, 2024

star star star star star

Spyke Hyro

They made everything look nice and were very polite

5 months ago

Reply from LGCY Power

Spyke, we're so glad to hear of your successful installation. Thank you for taking the time to leave us your review. Thanks for choosing LGCY!

May. 23rd, 2024

star star star star star

Alexander Lee

Great job. Fast workers. Did a great job cleaning up.

5 months ago

Reply from LGCY Power

Alexander, we are happy to hear of your satisfaction with the fast and efficient installation of your system. Thank you for choosing LGCY!

May. 23rd, 2024

star star star star star

Harley Wren

Very satisfied with how everything went and how quickly everything progressed!

6 months ago

Reply from LGCY Power

Harley, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

May. 9th, 2024

star star star star star

Lucas Haupt

The installation went nice and smooth . I'm ready to stat saving money

6 months ago

Reply from LGCY Power

Lucas, thank you so much for the positive review. We are happy to see you have had a great experience with LGCY so far!

May. 6th, 2024

star star star star star

Leah Norris

The guys were very friendly and cleaned up after themselves.

6 months ago

Reply from LGCY Power

Leah, we are happy to hear that we were able to help you thoroughly. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Apr. 22nd, 2024

star star star star star

Mathew Cashman

Great Company to work with, very responsive and very high tech

6 months ago

Reply from LGCY Power

Mathew, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Apr. 19th, 2024

LGCY Power Reviews