LGCY Power: Read 877 User Reviews From Real Homeowners

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Lakeisha Jones

My install was great. The 3 guys that came out were fantastic. They kept me informed of what they were doing and got everything done in no time.

1 year ago

Reply from LGCY Power

Lakeisha, we are so glad to hear about your positive experience with LGCY Power. We always strive to make sure that everybody has an excellent experience with us. Please follow us on Instagram @lgcypower!

Aug. 30th, 2024

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chuck kinkelar

It has been a Nightmare, for the last 4 months and our solar still not hooked up. No communication, And then the emern guy told us we're lucky if within five years, the stuff's not working or the company goes out of business.

1 year ago

Reply from LGCY Power

chuck, we apologize for the lack of communication and any inconveniences this may have caused. We would love to help straighten things out if you would reach out to our customer care team with more information at 855-353-4899 opt 3 or email us at customerservice@lgcypower.com.

Aug. 29th, 2024

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Verified Customer

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William Hughes

Legacy power was extremely helpful and knowledgeable when deciding whether to purchase solar power and their advice was right on target!

1 year ago

Reply from LGCY Power

William, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Aug. 22nd, 2024

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Carolyn Delgado

The crew was very professional, competent and courteous. They kept me informed about each step in the process and answered all my questions.

1 year ago

Reply from LGCY Power

Carolyn, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Aug. 12th, 2024

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Hope Weber

The team was very courteous and answered all questions so we understood the process of installation and the steps that would be coming.

1 year ago

Reply from LGCY Power

Hope, we are happy to hear that we were able to help you efficiently. Thank you for taking the time to share your solar experience! Follow us on Instagram @lgcypower!

Jul. 17th, 2024

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Drema Smith

The instal crew was awesome. I had a few requests and they took care of them with no problem. So far, so good. Waiting for our inspection.

1 year ago

Reply from LGCY Power

Drema, we are so glad that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jul. 1st, 2024

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Verified Customer

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Andrew Bachmann

We have nothing but great things to say about this company and the whole process. We are so happy we made the choice to go solar!

1 year ago

Reply from LGCY Power

Andrew, thank you so much for the review! We truly appreciate you taking the time to let us know what a wonderful job we're doing.

Jul. 1st, 2024

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Verified Customer

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Ramona Seward

They were extremely friendly and upfront and answered any and all my questions, they even continue to check in to see how things are going!

1 year ago

Reply from LGCY Power

Ramona, we are happy to hear that we were able to help you efficiently. Thank you for taking the time to share your solar experience! Follow us on Instagram @lgcypower!

Jun. 27th, 2024

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Nick DiJulio

The installers were obviously experienced and careful in their work. The end result looks to be an expert installation.

1 year ago

Reply from LGCY Power

Nick, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Jun. 17th, 2024

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Joe Stith

The crew was extremely professional and had excellent communication. They explained what they were going to be doing and did a great job.

1 year ago

Reply from LGCY Power

Joe, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jun. 17th, 2024

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Randy Shearbirn

The crew that worked here done an outstanding job Orrion from Cleveland he is very good and his helper. Both very professional

1 year ago

Reply from LGCY Power

Randy, we are happy to hear that our solar expert, Orrion, was able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Apr. 19th, 2024

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Kent Bozarth

Good install personnel who were very knowledgeable and communicated well. Final install was neat, orderly and pleasing to the eye.

1 year ago

Reply from LGCY Power

Kent, thank you for taking the time to leave us a review! We are glad you had a great experience. Thank you for choosing LGCY.

Apr. 19th, 2024

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larry alumbaugh

The design was wrong from the beginning... there was very poor communication on what was going on our when the install was going to happen.... they scheduled once and didn't show then rescheduled and said they weren't showing the second time then halfway through the day changed and decided to come... Then they smashed my gutter with a ladder knocked a hole in my roof with something and didn't tell me about it left trash all over the roof I'm not happy about it at all

1 year ago

Reply from LGCY Power

larry alumbaugh, we are sorry to hear this has been your experience while going solar. We would love to help you get any issues resolved and will do so if you will reach out to us at customerservice@lgcypower.com or call 855-353-4899 opt 3 with more information. One of our customer care representatives will be happy to look into this for you.

Apr. 19th, 2024

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Cass Hunt

They were professional and efficient. I'd give 5 stars, but there was a day they were supposed to come out, but didn't and they didn't call or text to let me know.

1 year ago

Reply from LGCY Power

Cass, thank you for your feedback. We are happy to hear that your overall experience went well. Our apologies for the lack of communication, but we're happy to hear things are great all around.

Apr. 19th, 2024

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Chuck Hyskell

Crew arrived on time. Everyone was very friendly as we worked out some last minute changes. Work completed very quickly. No meds left!

1 year ago

Reply from LGCY Power

Chuck, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Mar. 28th, 2024

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Adam fields Columbia, MO

Bout a 50 panel system for my house to cover house and my grow room. Was asked if I wanted it to cover up to the electrical bill or go over coverage and I said go over the amount needed. We have the panels installed and I’m told it will cover it but I should have confirmed it in writing because my contract is up to 85 percent and other than cutting a tree down they are just saying well sorry but good luck. Also make sure you get a consumption meter so you are not estimating numbers. My house uses 31000 kWh. System apparently produced 21600 kwh. Annually.

1 year ago

Reply from LGCY Power

Adam, we are sorry to hear about this. If there is anything we can do, we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com or call 855-353-4899 option 3, we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 20th, 2024

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Richard Ballard Denver, CO

I signed a contract back on June 30th 2023. Here it is Dec 3, 2023 and my system has yet to be commissioned. Legacy representatives never answer emails, return phone calls or respond to texts. I am absolutely horrified at all the negative reviews I am finding. These reviews reflect the same experience I am having. Legacy Solar is concerned only with getting the sale. After that they simply don't care. My greatest fear is they will file bankruptcy soon. Stay away from these people.

2 years ago

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Nena D. San Diego, CA

The first installation appointment they started the project on the wrong side of house. The approved plan was changed without my knowledge and I wasn't home when they started working. They had to srop and reschedule to move to the back. 2 months later my front roof hasn't been repaired and it's less than 2 yrs old so I'm beyond pissed. No clue if the panels are working. The sales representative doesn't reply or answer my calls. Very disappointing service.

2 years ago

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Rhonda W Mesa, AZ

HORRIBLE. They do not stand up to the mission. They say right on their website they provide you a system that will save you money. They did not and when I request them to make it right they said I have to pay for more panels. The system they quoted and told me would save me is not large enough for my home and I now pay more money with Solar then I ever did without. Do not use this company. They will scam you and not return your calls or respond to your concerns. HORRIBLE

2 years ago

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Shelby Boyd College Station, TX

They seem really friendly and helpful until the panels are installed, then they ghost you right after. Before we even got our PTO they were ignoring us and stopped giving us updates. Now that we have our PTO, there's still one more thing they have to install for us to see our power usage. It's been months and they won't answer my calls or call me back. It's absurd.

2 years ago

Reply from LGCY Power

Shelby, just wanted to reach out and make sure everything is now going smoothly. Please don't hesitate to contact our customer care team with any questions or concerns. You can reach them at customerservice@lgcypower.com or call 855-353-4899 option 3.

Mar. 20th, 2024

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Angelo Sermas Dallas, TX

Highly recommend not doing business with any solar panel company that has to go door-to-door soliciting sales. The LGCY sales rep did not disclose the single most important feature on the contract - the 10 day cancellation period. It was in the fine print. Please do your homework and work with a company that does not have to go door-to-door soliciting sales with high pressure tactics. DO YOUR RESEARCH FIRST.

2 years ago

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Verified Customer

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Vic C

It's been several weeks since I heard from anyone at customer service about your company and a scam that was put on us by a "regional manager" and have yet to have this resolved. I have emailed and called and left messages and still no responce. I spoke with Rocky Mountain Power and they said that lgcy has NOT sent them a AHJ form , now our sysstem passed inspection on the 8th of February.

2 years ago

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Michael Herbstreit Denver, CO

I was told by my sales director Barney W that any excess power sent back to the power company would be paid back to me at the same rate as what they charge. As a result, I decided to double my solar needs for future changes. Barney W LIED to me. They do not pay the same rate, rather a fuel recovery rate of 1/5th of the retail rate. Barney needs to be fired. He cost me thousands of dollars!!!

2 years ago

Reply from LGCY Power

Michael, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into this.

Feb. 8th, 2023

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Tato Brown Hemet, CA

Not really happy with the way the business is being handle. After the seller made the deal and I signed the papers he has disappear. He doesn't answer my phone calls, text and emails. It seems to me he doesn't care much on the follow up end. All he seems to care and having customers sign the contract and he moves on. Not much explaining after that. I had to scramble to find out what is going on. And event to this date still in limbo as to how everything is going to workout.

3 years ago

Reply from LGCY Power

Tato, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 22nd, 2022

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Martin Raphael Dallas, TX

LGCY Power abandon me after they installed the system, Very poor customer service, I have some questions to ask, I be promised my representative will contact , he never contacted me until today. , I’m still paying high electricity bills, they told if system is installed after few. Months my bill will drop to $10 to $15 but it never happened.

3 years ago

Reply from LGCY Power

Martin, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 20th, 2022

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Eliut Cedeno Albuquerque, NM

He came to my house saying I’m going to get a thousand dollars when the solar panels were installed and that after a year on our tax return we would get thirteen thousand dollars from a program because “we went solar” all that was a lie and I would have just stayed with just nv energy knowing this was all too good to be true. I’m going to keep on investigating and get help from my people because I think that’s really unfair that he deceived my family like that with all that false information

3 years ago

Reply from LGCY Power

Eliut, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. As a standard practice, we always advise that you discuss any tax information with a tax professional. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 20th, 2022

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Team Grammy Stockton, CA

They initially sold themselves as part of SunRun even wearing a SunRun shirt. Installers took much longer than expected and multiple attempts due to not bringing necessary equipment. Was told someone would show us how to read everything and be sure everything was up and running when it was done, but instead was given and phone call b an email and told me to check it out myself.

3 years ago

Reply from LGCY Power

Team, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. We have notified our local leadership to provide additional training for reps to help prevent this misunderstanding in the future. Thank you for your feedback.

Jun. 20th, 2022

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Mar L Los Angeles, CA

I give one star because your associate is ill informed about the HOA process and how to proceed with multiplex buildings. Your company needs to be better equipped with troubleshooting project plans per HOA specifications. The HOA has governing rights per covenants that are included with properties owned within their areas. Please educate and advise all they need to become more informed know that the HOA has final day of projects to be completed

3 years ago

Reply from LGCY Power

Mar, We are sorry to hear about this. Here at LGCY Power we want to do our best to help everyone have a positive experience. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. Thank you for your feedback.

Jun. 15th, 2022

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Steve Starrett Chicago, IL

Love Jordan, Professional and Honest. Since we started with Legacy, Our electric bills have almost completely disappeared.

3 years ago

Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 14th, 2022

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Matt Smith Mesa, AZ

Sam was really good in the beginning and very personable. The problem was at the end when certain financial obligations were not met on his end. I was extremely surprised and disappointed by this.

3 years ago

Reply from LGCY Power

Matt, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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John Abalos Fort Worth, TX

Was told I would get a tax rebate to put back into the program to keep my monthly payment locked in but that was incorrect and when I tried to contact Jake about it, he quit responding. I asked to finance company for advice and their response was “you signed a contract.” Now my payments are increasing. I will talk anyone who asks out of doing business with lgcy

3 years ago

Reply from LGCY Power

John, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. As a standard practice, we always advise that you discuss any tax information with a tax professional. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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sdtrvelr Chula Vista, CA

The process from contract signing to system activation was handled in a professional manner. Malcolm responded quick to any questions I had.

3 years ago

Reply from LGCY Power

sdtrvelr, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Dan Seamons Covina, CA

Dan is a very experienced sales rep and I would recommend him to any of my friends. He is a very knowledgeable andI’m very impressed with him!

3 years ago

Reply from LGCY Power

Dan! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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roxanne easterwood Columbus, OH

I sent a telegram, as directed, to cancel the contract. I was assured by their agent that the contract had been canceled. After I received an email from the finance company confirming the loan was completed, I tried contacting LGCY and my agent. I am still waiting for a return call, email, text message, anything. The agent became aggressive and angry when I decided to not go forward, and I've been outright lied to as far as the cancellation. Beware.

3 years ago

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Valerie R San Luis Obispo, CA

Everything went really smooth, they kept me informed each step of the project. I was really impressed with the professionalism of the team who installed the panels.

4 years ago

Reply from LGCY Power

Valerie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Victor O Fresno, CA

The sales rep Jed S doesn’t reply to calls after the sale has been made. I was promised by him critter guards but they were never installed. Tried to contact him several times regarding this, a couple times he said that he will let sunrun know about it but they never did anything. Then he just stopped answering messages and calls. Same goes for one of the office girls she asked me to send her pictures of the critter problem then stoped responding. All I received was a third party company estimate for installing the critter guards.

6 years ago

Reply from LGCY Power

Victor, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Drew Hoffmann

Honesty, strait forward. Everything they said was true. Pricing is competitive. Worked with me, didn’t rush. Install went great. Communication is great.

1 year ago

Reply from LGCY Power

Drew, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Sep. 13th, 2024

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Steven Baldwin

Couldn't be happier with our experience. I recommend solar panels to my friends and family every chance I get because of how great our experience was.

1 year ago

Reply from LGCY Power

Steven, we are so glad to hear that your experience with LGCY Power was a success! We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Sep. 11th, 2024

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Christopher Huffmire

Great company for solar. I had an issue with some micro inverters. They called my and set up an appointment and came in a timely manner to replace them. So far so good.

1 year ago

Reply from LGCY Power

Christopher, thank you for your feedback to let us know that our team took such great care of you. We value and appreciate your business. Thank you for choosing to go solar with us!

Aug. 13th, 2024

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Charles Italiano Phoenix, AZ

I have been with company for about 3 years and have had no issues. Installation was professional. I am happy I made the switch to solar and chose this company

3 years ago

Reply from LGCY Power

Charles, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 12th, 2022

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Dola Seals

Sales person was very knowledgeable and no pressure.

3 months ago

Reply from LGCY Power

Dola, thank you for the wonderful feedback! We’re thrilled our salesperson made you feel comfortable, provided expert guidance, and delivered excellent service. We appreciate your support.

Aug. 27th, 2025

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Mary Ann O'Dell

I enjoy my Edison bill being under 10 doll

3 months ago

Reply from LGCY Power

Mary, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Aug. 18th, 2025

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Dylan Paulsen

Company was easy to work with and the system is repaired quickly when things go wrong.

7 months ago

Reply from LGCY Power

Dylan, thank you for taking the time to leave us a good review! We are glad to hear you are having a great experience on your decision going solar. Follow us on Instagram and don't forget to refer us to your family and friends.

Apr. 24th, 2025

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Verified Customer

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Kassie Mix

Great customer service and my panels are fantastic

1 year ago

Reply from LGCY Power

Kassie, we are so pleased to hear that your experience with LGCY Power was a success! Please follow us on Instagram @lgcypower!

Dec. 2nd, 2024

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Verified Customer

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Dominique Martir-Gillett

the company is stretch out to thin, so it hard to get help right away

1 year ago

Reply from LGCY Power

Dominique, we apologize for any inconveniences you've experienced. Please don't hesitate to reach out to our customer care team with any questions or concerns. We are grateful for your patience, understanding, and business! 855-353-4899 or customerservice@lgcypower.com

Nov. 25th, 2024

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Verified Customer

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Larry Sullivan

I like my solar system and will recommend it to others people.

1 year ago

Reply from LGCY Power

Larry, thank you for your kind review and taking the time to do that for us, we really appreciate it. Thank you for your business and choosing LGCY.

Nov. 19th, 2024

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Verified Customer

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Kim Graham

Company responsive & informative. All deadlines were met

1 year ago

Reply from LGCY Power

Kim, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Nov. 19th, 2024

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Verified Customer

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E. David Legrande

Simply l wish had installed solar 15 years ago.

1 year ago

Reply from LGCY Power

E. David Legrande, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job we did. We really appreciate your kind words and are grateful for your business.

Nov. 18th, 2024

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Verified Customer

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Sheila

Overall my experience with LGCY Solar Power has been great.

1 year ago

Reply from LGCY Power

Sheila, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Oct. 9th, 2024

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Verified Customer

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William H Chay Corona, CA

Was a smooth process and a very professional work done

3 years ago

Reply from LGCY Power

William, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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