LGCY Power: Read 885 User Reviews From Real Homeowners

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Robbin Nelson Castle Hayne, NC

Worst customer service ever. Took me 8 months to get them turned on, finally got them turned on and after only a month they are now not working. I don't recommend solar for anyone because you end up paying for electricity and for the panels.

3 years ago

Reply from LGCY Power

Robbin, we are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Feb. 8th, 2023

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E. Baxter Canfield Bakersfield, CA

Crystal turned out to lacked the expertise of scheduling. When I tried to contact, she gave me the run-around. When I asked to speak her manager, she refused to provide the contact information. In other words, she lacks interpersonal communication skills, lies and as an employer myself, she would have been fired.

4 years ago

Reply from LGCY Power

E. Baxter, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. We have notified our local leadership to provide additional training for reps to help prevent this misunderstanding in the future. Thank you for your feedback.

Jun. 14th, 2022

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Sharon Crocker

I love the product and the people who I deal with when I have questions. Extreamly professional and polite.

10 months ago

Reply from LGCY Power

Sharon, thank you for your kind words. It's great to hear about your positive experience and enthusiasm for solar energy's benefits.

Sep. 8th, 2025

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Jon Farrer

Dylan, our rep, was great. Very patient and responsive. The company has followed up several times to make sure everything is running smoothly.

1 year ago

Reply from LGCY Power

Jon, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job Dylan is doing. We really appreciate your kind words and are grateful for your business.

Dec. 2nd, 2024

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Keith

We like the savings on our electric bill. It is easy to use the app and see how much we produce and use. We like benefiting the environment.

1 year ago

Reply from LGCY Power

Keith, thank you for your review and great feedback! We are so pleased to see you received excellent service.. We truly value your opinion and business!

Oct. 25th, 2024

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James Talamantes

Very satisfied with the service that LGCY Power has provided. This was a big investment and it has proven to be worth it. Thank you!

1 year ago

Reply from LGCY Power

James, we are so glad to hear about your fast and efficient experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Sep. 12th, 2024

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Fonda

There was a loose wire after the panels were installed that had to be fixed on one group of panels. It was a pretty quick fix when they sent out someone to look at it.

2 years ago

Reply from LGCY Power

Fonda, thank you for your feedback. We appreciate your business and look forward to continuing to serve you.

Apr. 30th, 2024

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R Gomez

They were very upfront from the onset. And despite being during the holidays season, they always quickly responded to any inquiries.

2 years ago

Reply from LGCY Power

R Gomez, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Apr. 19th, 2024

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Verified Customer

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Victor M Verona Fort Worth, TX

Several delays in things I'm told and when they actually happen.

4 years ago

Reply from LGCY Power

Victor, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Verified Customer

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Clarissa Cowan San Diego, CA

System stopped working 6 weeks ago and is taking 10 days to get team out to fix

4 years ago

Reply from LGCY Power

Clarissa, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Verified Customer

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Me Unhappy

I have been Waiting for 6 Weeks now to have my Solar Turned on. It just sits up on my Roof Not Activated!!!!

4 years ago

Reply from LGCY Power

Me Unhappy, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 10th, 2022

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Verified Customer

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Sean kenney Santa Maria, CA

Transparency and scheduling it's been months since install and still not inspected

4 years ago

Reply from LGCY Power

Sean, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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Darryl Friedman Tucson, AZ

the poor communication from my sales rep after he secured the sale was very poor

4 years ago

Reply from LGCY Power

Darryl, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Bill Ingram

It was very labor intensive for me to get everything hooked up properly and working as it should.

4 years ago Edited January 10, 2024

Reply from LGCY Power

Bill, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Jay Gomez Antioch, CA

Left a water bottle in my toilet drain and it is still there, broke the bottom of my gutter drain too

4 years ago

Reply from LGCY Power

Jay, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Wendi

It all went very smooth. It was hard to get hold of them.

4 years ago

Reply from LGCY Power

Wendi, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Mark K Apache Junction, AZ

People were very friendly and courteous but I thought you would work with SRP so i can start saving right away.

4 years ago

Reply from LGCY Power

Mark, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Verified Customer

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David LaJeunesse Queen Creek, AZ

The instillation crew was excellent and the system works great.

4 years ago

Reply from LGCY Power

David, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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Verified Customer

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George Nawar Cleburne, TX

My electric bill has done nothing but increase since getting the panels

4 years ago

Reply from LGCY Power

George, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 10th, 2022

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Verified Customer

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Treneice

He's not picking up his phone or responding to me because he doesn’t want to give us out thousand dollars.

4 years ago

Reply from LGCY Power

Treneice, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 8th, 2022

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Verified Customer

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Michael

It took over two months for them to get the system up and running.

4 years ago

Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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bob glover Moorpark, CA

over 67 days to complete. still waiting for a booklet to explain what the numbers and lights mean

4 years ago

Reply from LGCY Power

Bob, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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George Duenas Chula Vista, CA

Smooth transition and straightforward .

5 years ago

Reply from LGCY Power

George, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Francisco San Pablo, CA

Not running yet! I'm yet to experience the solar system,, not sure when I'm going use no one has shown me how to use!

5 years ago

Reply from LGCY Power

Francisco, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Verified Customer

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Ambroise Guerrier North Las Vegas, NV

Salesperson don’t keep their word. Having buyers remorse I feel I can have gotten a better deal with more panels

5 years ago

Reply from LGCY Power

Ambroise, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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Rosemary Palm Harbor, FL

Salesman was not truthful about a couple of things.

5 years ago

Reply from LGCY Power

Rosemary, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Pamela Elza Arlington, TX

I did not receive a copy of all my signed paperwork. Need a copy of my PPA please.

5 years ago

Reply from LGCY Power

Pamela, I'm sorry to hear that you haven't received that yet. We have a member of our Customer Service Team looking into your account. They will reach out shortly with all your information regarding your signed paperwork.

May. 6th, 2021

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Verified Customer

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Clyde Rathbone Las Vegas, NV

All good people who know their jobs well

5 years ago

Reply from LGCY Power

Clyde, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Corey

They stuff an extra charge in the loan and do not tell you about they also then lie about

5 years ago

Reply from LGCY Power

Corey, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Kelly

The company Legacy contracted to set up our solar panels I was not impressed with.

5 years ago

Reply from LGCY Power

Kelly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Michael Gard

Process was easy and installed as stated.

5 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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John Cooper

They were very professional and competent.

5 months ago

Reply from LGCY Power

John, thank you for sharing your review. We appreciate your support and are glad to know your experience was positive.

Feb. 6th, 2026

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Becky Groppel

They were very polite, professional, and apologetic for the power being off longer than predicted.

1 year ago

Reply from LGCY Power

Becky, we are glad to hear you have enjoyed our help while going solar! Our apologies for the little hiccup, but we are very appreciative of your patience and understanding! We hope you will follow us on Instagram @lgcypower for our solar hacks that will help you continue to enjoy your solar system! Thanks!

Sep. 11th, 2024

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Chris Moschel

They were very professional and friendly. They answered all of the questions I had for them.

1 year ago

Reply from LGCY Power

Chris, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Sep. 10th, 2024

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Changing Trendz

The crew was great and friendly. They also did a great job cleaning up everything when finished

1 year ago

Reply from LGCY Power

Changing Trendz, we are so glad to hear about your experience with your LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Aug. 22nd, 2024

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Michael Tolles

Professional and meticulous, cleaned up everything. Made everything look beautiful.

1 year ago

Reply from LGCY Power

Michael, we are so pleased to hear that your experience with LGCY Power was a success! Please follow us on Instagram @lgcypower!

Aug. 12th, 2024

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Sharyn Mantz

No one spoke English. I had several questions n none could be answered. Shame on you for sending none speaking English They were nice and seemed polite but shame on you.

1 year ago

Reply from LGCY Power

Sharyn, we deeply apologize for any inconveniences you experienced during your installation. If there's any questions we can still address, please contact our customer care team and they will be happy to assist you. You can reach them at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Aug. 1st, 2024

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Martin Anguiano

Exelent service from day one to my instalación profesional peapol very profecinal.!!!!

1 year ago

Reply from LGCY Power

Martin, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jul. 31st, 2024

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Verified Customer

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Debbie Rivera

I like the profesionalismo ! They were very good about explaining the whole process !

2 years ago

Reply from LGCY Power

Debbie, we are happy to hear that you experienced the expertise of our representative. Thank you for taking the time to share your solar experience! Thank you for choosing us!

Jul. 1st, 2024

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Carol Onchiri

I’ve had these panels since March and love how it has given back to my pocket and family!

2 years ago

Reply from LGCY Power

Carol, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jun. 27th, 2024

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James Walker

The installation was completed on time but I would have liked to protect my landscaping more carefully.

2 years ago

Reply from LGCY Power

James, thank you for taking the time to leave your feedback. We're happy to hear of the efficiency of your installation, but do apologize for what may have happened to your landscaping. If you have any unanswered questions, please don't hesitate to reach out and one of our customer care reps will be happy to assist you. customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jun. 6th, 2024

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Karen Carter

They were awesome and kept me informed and instr me of what to expect from here forward.

2 years ago

Reply from LGCY Power

Karen, we are happy to hear that you experienced the expertise of LGCY. Thank you for taking the time to share your solar experience! Thank you for choosing us!

May. 30th, 2024

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Jeri Franz

They were polite They were efficient They cleaned up after themselves We were very impressed!

2 years ago

Reply from LGCY Power

Jeri, thank you for taking the time to let us know how thorough and enjoyable your experience was. We're happy to hear they took such great care of you. Thank you for choosing us! Enjoy your system.

May. 23rd, 2024

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John Bryan

Very quick and professional. They did a great job and cleaned up everything as well.

2 years ago

Reply from LGCY Power

John, thank you for taking the time to let us know how quick and enjoyable your experience was with LGCY Power. Thank you for choosing us! Enjoy your system.

Mar. 27th, 2024

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Jennifer Layden Belleville, IL

All staff have been very friendly and knowledgeable. Install crew were terrific!

2 years ago

Reply from LGCY Power

Jennifer, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Mar. 20th, 2024

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sharon bailey Maurertown, VA

They came got the job done no messing around. Left area clean . Very professional

2 years ago

Reply from LGCY Power

Sharon, thanks for the positive feedback and letting us know of your great experience. Don't forget to follow us on Instagram! @lgcypower!

Mar. 20th, 2024

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Aaron Bascom Las Vegas, NV

Getting solar was quite simple. Although a lengthy process to be able to start using the equipment.

4 years ago

Reply from LGCY Power

Aaron, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Jan Coen Sun City, CA

Jake was helpful with explanation of how everything works. He was also true to his word

4 years ago

Reply from LGCY Power

Jan, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Jake Hicks The Villages, FL

Exceptional customer service. Install coordinator kept me in the loop every step of the way.

4 years ago

Reply from LGCY Power

Jake, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Nov. 16th, 2021

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Kasey Boyer

This company has been helpful when needed, answering all my questions and concerns.

10 months ago

Reply from LGCY Power

Kasey, thank you for your review! We’re glad the team has done a great job in assisting you when needed. We appreciate your feedback.

Sep. 12th, 2025

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