LGCY Power: Read 777 User Reviews From Real Homeowners

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Michael Moore Katy, TX

problem still not solved. problem identified and nobody followed up.

2 years ago

Reply from LGCY Power

Michael, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 10th, 2022

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Doug maiello Shingle Springs, CA

I've been waiting months for my 2 referral rewards & have gotten any!

2 years ago

Reply from LGCY Power

Doug, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Kevin B McMahon Davenport, FL

The process is taking longer than usual. I still don't have solar power. Reply

2 years ago

Reply from LGCY Power

[Name], we are sorry to hear this has been your situation. If you can provide us with more information at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Anthony Russell Sun City, CA

Panels on roof 6 months and still is not connected for me to use

2 years ago

Reply from LGCY Power

Anthony, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Marlis Leone Laughlin, NV

I liked the way they explained things but I need more paperwork from them.

2 years ago

Reply from LGCY Power

Marlis, we are glad to hear about your experience! We always strive to make sure that everybody has a positive experience with us. If you can provide us with more information and contact us at customerservice@lgcypower.com we would love to see how we can help.

Mar. 10th, 2022

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john Montclair, CA

They installed the system 3 months ago and it's still not up and running

2 years ago

Reply from LGCY Power

John, we are sorry to hear that this has been your experience. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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angela Henderson, NV

its been over 3 months and our solar is still not on

3 years ago

Reply from LGCY Power

Angela, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Anjanette J Wheeler Augusta, GA

My panels were installed in late April and we still not turned on.

3 years ago

Reply from LGCY Power

Anjanette, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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Cody Sutton Casa Grande, AZ

They told me I would not be paying in APS bill and I still am

3 years ago

Reply from LGCY Power

Cody, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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James Cox Henderson, NV

Power not consident called about issue but i don't think i was taken seriously

3 years ago

Reply from LGCY Power

James, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Verified Customer

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Roberto yngson

Lack of accountability from sales representatives who sold me the product.

3 years ago Edited January 10, 2024

Reply from LGCY Power

Roberto, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Anthony Moran

Service is terrible. Pay more having SunRun than before we had solar.

3 years ago

Reply from LGCY Power

Anthony, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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John

Agreed to 107% production, had to pay $163.00 at true up.

3 years ago

Reply from LGCY Power

John, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Jeremy Jimenez Mansfield, TX

Poor customer service and tech support. Months trying to get a service appointment. Won’t return messages or requests to speak to a manager.

1 year ago

Reply from LGCY Power

Jeremy, we try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Feb. 8th, 2023

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Verified Customer

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Marshall Wolesky Los Angeles, CA

Natasha M was very helpful and responsive!!

2 years ago

Reply from LGCY Power

Marshall! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 21st, 2022

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jethro calbone Chula Vista, CA

Great communication, fast and easy process

2 years ago

Reply from LGCY Power

Jethro, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Curtis Miller Rockwall, TX

Installation with only minor hiccups unrelated to Brian C.

2 years ago

Reply from LGCY Power

Curtis, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Frances Sepulveda Phoenix, AZ

I love the team they were outstanding and helpful caring,

2 years ago

Reply from LGCY Power

Frances, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Baron von Harringa Los Angeles, CA

Jordan was knowledgeable, resourceful, and articulate.

2 years ago

Reply from LGCY Power

Baron! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Verified Customer

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James Myles Cedar Hill, TX

They have the worst customer service ever

2 years ago

Reply from LGCY Power

James, we are sorry to hear about your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Sep. 19th, 2022

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Geniel Moon Murrieta, CA

Still do not have my solar working, it's been 3 months

2 years ago

Reply from LGCY Power

Geniel, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 10th, 2022

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Verified Customer

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Jenn Combs Livermore, CA

Going on 4 months to install and still no end date

2 years ago

Reply from LGCY Power

Jenn, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Margaret Hickerson Teterboro, NJ

Was presented this place under false conditions

3 years ago

Reply from LGCY Power

Margaret, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Jane Kissimmee, FL

No followup. Roof damaged 5 weeks ago. Still not fixed.

3 years ago

Reply from LGCY Power

Jane, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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jr

Rude never on time impossible to reach by phone

3 years ago

Reply from LGCY Power

I am sorry to hear that there have been some communication issues. Please reach out to our Customer Support team at 866-566-2650 so we can look further into your account. We would love to do anything in our power to give you a positive experience with us.

Feb. 2nd, 2021

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Richard North Richland Hills, TX

Sales experience was great, service didappointing

2 years ago

Reply from LGCY Power

Richard, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Kat Pantorilla Keller, TX

Worse customer service — you get hassled by the sales rep then no further assistance once the deal is closed.

2 years ago

Reply from LGCY Power

Kat, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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