LGCY Power: Read 886 User Reviews From Real Homeowners

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Verified Customer

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Eddie Killeen, TX

I’ve had no issues with the equipment at all. When I call customer service, I get direct results. It has gone well.

5 years ago

Reply from LGCY Power

Eddie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Jose Fort Worth, TX

The salesman showed up at my door at the right time. They are great. The installation process was great.

5 years ago

Reply from LGCY Power

Jose, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Elizabeth Rocklin, CA

Never use LGCY or any of their subcontractors. It's horrendous. The power company is awful and the installation team is a complete failure. Support does not resolve any problems. They still will not come out and complete the work and it has been a month.

5 years ago

Reply from LGCY Power

Elizabeth, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 29th, 2021

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Verified Customer

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John North Richland Hills, TX

Everything has been working smoothly. Somethings were not communicated completely so I’ve had some questions but everything came alright.

5 years ago

Reply from LGCY Power

John, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Amos Fresno, CA

LGCY is great. Everything was presented well and they did a great job with customer service and installation.

5 years ago

Reply from LGCY Power

Amos, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Zachary Holt Midland, TX

The team I work with pushed to get my system installed in a timely manner informer to secure the higher rebate.

5 years ago

Reply from LGCY Power

Zach, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Michele Gross San Diego, CA

Prompt and positive responses and interactions. Provided all the information requested and gave personal attention.

5 years ago

Reply from LGCY Power

Michele, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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David Oliva Santa Clarita, CA

Well they threw the panels up and I tried to get an update on when electrical panel would be updated and when inspection may happened, but have heard nothing. Let alone when the system can start working

5 years ago

Reply from LGCY Power

David, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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John Miller Aguila, AZ

Great service at a good price. They provided a better product for a lower price than other solar companies in my area.

5 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Mary North Las Vegas, NV

Easy to communicate w/ customer service, the installator guys were great, they did a great job. over all, were satisfied.

5 years ago

Reply from LGCY Power

Mary, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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P. Cooper Andrews, TX

Great friendly service. Great support group. They go out of their way to make sure you are satisfied.

5 years ago

Reply from LGCY Power

P Cooper, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Rose Duran Pismo Beach, CA

Customer service has been excellent and Michael W. is very knowledgeable and simplifies the process.

5 years ago

Reply from LGCY Power

Rose, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Shawn Las Vegas, NV

Inslallation was delayed, so it went slowly. I also was unhappy that I got billed before the system actually got turned on.

5 years ago

Reply from LGCY Power

Shawn, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Tiffany Las Vegas, NV

Installation was fantastic. When had a little bit of trouble there was some back and forth at the end of the process.

5 years ago

Reply from LGCY Power

Tiffany, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Lexis Carrollton, TX

The salesman was a good salesman. Inspection has been taking a while but the rest of the installation process was quick and easy.

5 years ago

Reply from LGCY Power

Lexis, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Mitch Orem, UT

Everything went up smooth. I was satisfied with everything. I've never had to contact them for anything.

5 years ago

Reply from LGCY Power

Mitch, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Daniel Grovetown, GA

Consistently they check up on me and ensure I am getting quality service. The components are quality.

5 years ago

Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Christopher Fort Worth, TX

I am not a happy customer. I have been trying to cancel it since I’ve gotten it. Nobody ever does anything. It has been going on since the middle of January. They are charging me for the system even though it is not inspected or turned on.

5 years ago

Reply from LGCY Power

Christopher, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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Maha Odeh-Arnold San Diego, CA

I have had solar panels on my roof since August 2020 and it is 6 months later and they are still not connected. We have had outrageous winter bills and are very disappointed in the lack of communication from all companies involved.

5 years ago

Reply from LGCY Power

Maha, I am sorry there has been a lack of communication. We want to do what we can to make it right. I have our Customer Support Team looking into your account and they will be in contact with you.

Feb. 1st, 2021

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Verified Customer

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Robert

My nest door neighbor had it so I got it too. Installation was fine. The value for the money is fine too.

5 years ago

Reply from LGCY Power

Robert, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Noelle

Easy to work with and to get a hold of. It is the best equipment and installation was quick and professional.

5 years ago

Reply from LGCY Power

Noelle, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Kenneth

Overall, I’ve had a good experience with them. They could improve a bit as far as answering questions but it has gone pretty smoothly.

5 years ago

Reply from LGCY Power

Kenneth, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Susanne

Customer support frequently follows up and gave us information throughout the process. They are nice. Installation was fantastic.

5 years ago

Reply from LGCY Power

Susanne, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Damian Peterson

The company is very easy to work with. Their staff is friendly and I've had a good experience with them so far.

5 years ago

Reply from LGCY Power

Damian, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Johnnette Richardson

They did everything they said they would do. Our system works great and they even upgraded power converter.

5 years ago

Reply from LGCY Power

Johnnette, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Carson Landreth

Poor communication and lying, was promised by our rep gift cards, she also forgot to put the electrical box in with the quote. Then we were charged after the fact. Luckily SUN RUN took care of us and saw the issue with our rep who looked like Louie Anderson

5 years ago

Reply from LGCY Power

Carson, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Edward Wojcik

Great communication and response. I am saving a ton of money monthly with Solar through LGCY. My next door neighbor is also a customer of LGCY power and loves it.

9 months ago

Reply from LGCY Power

Edward, thank you for sharing your experience. We’re glad to hear you are saving money and we've left you feeling satisfied. We truly appreciate your recommendation.

Dec. 12th, 2025

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J. Brown

On September 30, 2025, I contacted LGCY Power's customer service to report an active roof leak occurring beneath the solar panel system installed by the company in 2023. This leak has caused significant water damage to my home, including soaked attic insulation, compromised drywall, and a saturated primary bedroom ceiling—where water actively drips whenever it rains. LGCY Power informed me at that time that they had “no repair crews in the state of South Carolina” and could not provide a timeline or estimated date for service. After two weeks with no resolution or updates, I independently located a solar-certified roofing company to assess the roof damage and provide a repair estimate, as well as a licensed and insured local contractor to handle the interior ceiling repairs. LGCY Power initially stated they would allow subcontracted work due to their lack of available technicians and requested that I submit both quotes. I complied promptly. However, just three days later, I was informed that the proposed work was denied and that LGCY Power would instead find their own contractor. As of today, I have not been provided with the name of the contractor, the company they represent, the technician’s qualifications, or a time at which they are expected to arrive. I am expected to allow an unidentified individual into my home—around my family—with no information or timeline, while damage from the ongoing leak continues to worsen with each rainfall. This situation reflects a gross lack of responsibility on the part of LGCY Power, both in terms of honoring their workmanship and in handling post-installation issues with urgency and transparency. I am seeking immediate corrective action to stop the ongoing property damage and to ensure any future work is handled by qualified, vetted professionals whose identities and credentials are disclosed in advance.

11 months ago

Reply from LGCY Power

J. Brown, we’re sorry to hear about the issue you described. We understand how stressful roof leaks and delayed communication can be, especially with ongoing water damage. Our team should clearly outline next steps, timing, and the qualifications of anyone scheduled to visit your home. Please contact our customer care team, at your earliest convenience, to help determine the next steps at 855-353-4899 or customerservice@lgcypower.com

Oct. 27th, 2025

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Robert Sargeant

They were very polite. Stayed busy constantly. They kept me informed on everything they did. And very pleasant to talk to if I had any questions they would be very friendly answering.

2 years ago

Reply from LGCY Power

Robert, we are glad to hear you have enjoyed our help while going solar! We hope you will follow us on Instagram @lgcypower for our solar hacks that will help you continue to enjoy your solar system! Thanks!

Sep. 16th, 2024

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Kyle

LGCY has helped me twice and the experience was great both times. They setup my new home and everything from evaluation to install/go live was awesome. They'll be my go-to whenever I move again and have solar needs.

2 years ago

Reply from LGCY Power

Kyle, we are so glad to hear that your experience with LGCY Power was so successful! Thank you so much for sharing and thank you for choosing us. Please follow us on Instagram @lgcypower!

Sep. 12th, 2024

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Tamara Thomlinson

These guys were very nice. The explained everything with me and helped correct the issue's that came up. The did a good job cleaning up the yard after when they were finished.

2 years ago

Reply from LGCY Power

Tamara, we are pleased to hear that we provided you with excellent service. If you have any questions, please feel to contact our customer care team at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Sep. 3rd, 2024

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Aretta Malinowski

The men doing the installation were very polite and efficient. They cleaned up everything and answered any questions we had. They helped us get signed up for Enlighten to track the solar.

2 years ago

Reply from LGCY Power

Aretta, we are so glad to hear about your fast and efficient experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Aug. 30th, 2024

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Fran

They came when they said, kept the area clean and were polite. Tarik kept us in the loop of how things were going and was nice. I really appreciate how hard everyone worked on the project and they got it done in two days.

2 years ago

Reply from LGCY Power

Fran, we are happy to hear that you experienced the expertise of Tarik. Thank you for taking the time to share your solar experience! Thank you for choosing us!

Aug. 22nd, 2024

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pamela smith

From the initial meeting with the door knocker who first contacted us to the installation of the panels was great. Everyone was super professional. The process for us as the homeowners was hassle free.

2 years ago

Reply from LGCY Power

Pamela, pamela, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Aug. 12th, 2024

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Roy

Everyone we dealt with was Informative and friendly. They tried to get everything in a timely manner which we appreciate. The installation was flawless and the installers explained the process well.

2 years ago

Reply from LGCY Power

Roy, are so glad to hear about your efficient experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Aug. 12th, 2024

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LAURA VENABLE

Team Leader Michael was outstanding and informative walking me through every step and answering all my quetions. The team was very ptofessional and hardworking. You should comment each of them.

2 years ago

Reply from LGCY Power

LAURA, we're grateful to hear of the professionalism of Michael. Thank you for taking the time to leave us review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Jul. 1st, 2024

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Brian Campbell

The sales team was great, the actual workers who installed the system were also really good to work with. However, overall, the communication was not very good and the installation process had many holdups and delays, and there was miscommunication all around. Hoping that is the system is up and running. It will pay off, but the installation process was a headache.

2 years ago

Reply from LGCY Power

Brian, thank you for your feedback. We really do appreciate it. Glad to hear the installers were professional and met your expectations. We do regret to hear of the lack of communication. We appreciate your patience and understanding. If you have any questions or concerns in the future, please feel free to contact us at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jul. 1st, 2024

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Randy Dahlenburg

They arrived, very courteous, installed solar panels, checked everything out to make sure it was installed properly, cleaned up their mess and all extra equipment & garbage/debris and took it with them! Very nice!

2 years ago

Reply from LGCY Power

Randy, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jun. 17th, 2024

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Megan Hannel

I wasn't thrilled about receiving packages and deliveries without prior knowledge, but from what I saw, the installation crew worked on the project with steady progress. They did not update my main fuse box as they had told me, and when questioned, the crew had no knowledge of that discussion. I have no complaints about the delivery man or the installation crew themselves, just lack of communication and not following through with offers made.

2 years ago

Reply from LGCY Power

Megan, thank you so much for taking the time to leave your feedback. Our apologies for the lack of communication. We do appreciate your patience and understanding. We are grateful for your business. Thank you for choosing us.

May. 23rd, 2024

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Robert Boker

Sales reps did a awesome, had some mishaps with the final design which cause installation to be delay. Reasoning was due to no capy of final layout sent to customer to review before installation crew came out. Once changes were made and approved through us and the company. Crew had come out several times due to weather. They overcame the odds and got it installed in 1 day. They did a awesome job.

2 years ago

Reply from LGCY Power

Robert, thank you so much for your patience and understanding. We're happy to hear the team stayed vigilant in completing your system installation. We're happy to have you as a customer and are truly grateful and appreciative of your business. Thank you for choosing LGCY.

May. 23rd, 2024

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Tabbi Grosch

Th process started out great, took a little time to get everything cleared to installed and communication was hit or miss at times. The installation crew was FANTASTIC! Provided updates as they worked and worked quickly to complete the project in 1 day. Hopefully the last steps of the process continue to move as quickly as the installation!

2 years ago

Reply from LGCY Power

Tabbi, thank you for taking the time to let us know of your experience was with LGCY Power. Thank you for choosing us! Enjoy your system.

May. 1st, 2024

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Carolyn Putney

From the start, Nick B, our sales representative, right through to the installation crew, we couldn’t have had better people to work with. Nick answered our questions and if we had a question, he got it answered.

2 years ago

Reply from LGCY Power

Carolyn, thank you for letting us know what a fine job Nick is doing. We appreciate the feedback and are grateful to have you as a customer!

Apr. 30th, 2024

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garry eldridge

They arrived promptly and worked all day on the install. Toward the end they got rained out but returned a couple of days after and finished the job. They communicated about everything.

2 years ago

Reply from LGCY Power

garry, thank you for your kind review and taking the time to do that for us, we really appreciate it. Thank you for your business and choosing LGCY.

Apr. 23rd, 2024

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Terrie Chapman

The job was done quite well and efficiently. They came did what was necessary and answered any questions. The guys we're very personal with no rough language, they didn't look like slobs. They all were very charming.

2 years ago

Reply from LGCY Power

Terrie, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Apr. 3rd, 2024

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David Hill DeKalb, IL

Other than they originally arrive at 6:45am, which is to early to start making noise in my area, I think they did a good job. We will know better once system is turned on and works.

2 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Mar. 20th, 2024

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Katrena Caeti Oswego, IL

I have not been very happy with the communication of LGCY. I had to call several times and each time they said they would escalate my question and nobody ever called me back. They get a 1 star The installation crew gets a 5 star because they explained everything, answered our questions, cleaned up the mess from the packaging, and were great to work with.

2 years ago

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Carrie Lopez Denver, CO

Very courteous and friendly crew. Gave me very accurate time frames for installation and made sure I knew what the next steps were after installation and answered all questions.

2 years ago

Reply from LGCY Power

Carrie, thank you for the review! We appreciate and are grateful we are able to serve you!

Mar. 20th, 2024

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Debalina Goswami-Sewell NLE

LGCY Power installed Solar Panels on my roof in August 2022. The installation team was great, but the salesman omitted the MPU (Main Panel Upgrade) from the ticket. It was a glaring omission as our existing main [breaker] panel is outdated and wouldn't likely support another load. For this reason, I've insisted at every step that the MPU is to be included in the scope of work. The day the installation crew came out in August '22, I asked about the MPU before they exited their trucks. The district manager Kirby called me and begged to let his crew work since they were already at my house with materials. I told him I needed assurance that he would complete the MPU, so he sent me two confirmation emails. To this day, Good Leap (finance company) and the HQ customer service team have no record of this request in their systems. In October '22, I had a discussion with the finance team (Good Leap) where I told them I would not authorize any payment until the contracted scope of work was completed. Good Leap was surprised to hear this and conferenced in LGCY's Customer Service team where we verified there was no communication from Kirby. I read the emails and forwarded them for substantiation of my claim. In December '22, I received an email from Kirby restating that he would complete the MPU once the permit was received from the city. These permits typically require no more than 3 months to receive, which suggests the permit application wasn't even submitted when the team was scrambling in August. This email was issued only a couple days before the first interest-only payment was withdrawn from my account without my cooperation. Later, I had a technician come by my house to connect the main panel to the solar grid, but due to the neglected MPU scope, the installation team hadn't even connected the main panel, out of the same concern I've previously stated. In January '23, another technician came to my house to connect my system to the grid, but again it resulted in another call back to the office due to the state of my main panel. At this rate, I am now paying monthly interest-only charges each month and have no guarantees that the work will be completed, outside the infrequent email from the unavailable district manager. I've generously added the second star only due to the customer-service orientation of the technicians that have visited my home. Completion of the agreed-upon scope of work would likely resolve my issues, and improved communication in the interim would certainly be reassuring.

3 years ago

Reply from LGCY Power

Debalina, we are sorry to hear about this. Here at LGCY Power we strive to do our best to help everyone have a positive experience. We try to have clear communication with all those that we are working with while going solar. If you would reach out to us at customerservice@lgcypower.com or 855-353-4899 ext 3 we will be happy to have one of our customer care representatives look into this for you. Thank you for your feedback.

Feb. 8th, 2023

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Cee Alexander Boardman, OR

the representative was willing to patiently explain all of the options available. He also responded promptly and readily when there were follow up questions and inquiries that arose as the process moved forward.

4 years ago

Reply from LGCY Power

Cee, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2022

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Daniel Clarke North Richland Hills, TX

Micah was an amazing guy who helped me every step of the way… highly appreciative of his service and willingness to work and explain the process with me even after the installation

4 years ago

Reply from LGCY Power

Daniel! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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