LGCY Power Reviews

Complaint Against Legacy Power (LGCY) I want to share my experience so others don't go through what I did. Solar is a good thing, but you must be very careful about the company you choose and the salespeople who may be more interested in a quick commission than the customer's wellbeing. Unfortunately, my experience with Legacy Power (LGCY) has been terrible. When I met with the LGCY salesman in my living room, I was very clear: I would only agree to install solar if (1) I could keep my AC set lower during summer (from 78° down to 75°-74°) and (2) the system provided 100% offset of my NV Energy bill. He promised both would happen, telling me my only NV Energy bill would be the $19/month grid connection fee. Based on those promises, I moved forward. In early 2024, I purchased -- not leased -- a 7.98 kW solar system for $28,900. That price worked out to $3.62 per watt, which I later discovered was about 34% higher than the average market rate at the time. By the time I realized it, the contract was signed and the installation was underway. The installation was completed on time, but that was the only thing that went right. * Missing equipment: The installer failed to install consumption CTs (devices that track energy use vs. production). When I asked about it, LGCY told me there was "not enough space" in my panel -- despite their own site evaluation saying otherwise. I ended up paying another company over $400 to install them without issue. * System underperformance: My 7.98 kW system has only ever produced a peak of 5.3 kW -- about 66% of capacity. Why you asked? LGCY installed 440 W panels but paired them with microinverters that max out at 300 W. This creates what's known as clipping -- energy that the panels could generate is simply wasted every single sunny day. * Broken promises: Instead of covering 100% of my usage as promised, I'm now paying an average of $140/month in the summer to NV Energy, on top of the nearly $29,000 I already paid for solar. * Customer service failures: When I raised these issues, the salesman (who sounded as a solar expert during the sale) brushed me off with "I'm not a technician. You should talk to tech support." Tech support told me my system was "working as expected." In reality, it's only working as they designed it -- with built-in limitations that were never disclosed to me. The result: I paid nearly $29,000 for an overpriced system that was poorly designed, does not meet the criteria I explicitly set as conditions for purchase, and leaves me with ongoing energy bills I was promised I wouldn't have. LGCY has taken no responsibility for their misleading sales practices, poor system design, or customer dissatisfaction. Bottom line: My system is "working as expected" only because it was designed to underperform from the start. That is not what I was promised or what I paid for.

my installation was the end of May 2025. It’s August 2025 and I finally passed Ameren inspection. I still have four panels that are reporting errors. I can’t seem to get this issue addressed by anybody at Legacy. I’m extremely disappointed in the service. They have provided after installation. They want to do a final walk-through in three weeks, but I still have four panels that are reporting a microinverter error. And they don’t seem to want to come out and fix that issue. I’m extremely disappointed in the customer service that Brooke has provided. I have to admit that the frustration I feel over the whole process is warranted. customer service on a scale from 0 to 10 equal zero Responsiveness to questions again a zero I can’t rate a value for money because it isn’t fully operational so I would give that another zero Trustworthiness of company again, a zero I don’t know how much I’m actually saving because not all of my panels are operational. I have four panels out of 24 that are not working properly and are giving errors. I can’t get anybody out to look at them or fix them so I have to give them another zero My frustration level at this point in the process is extremely high.

They were very polite. Stayed busy constantly. They kept me informed on everything they did. And very pleasant to talk to if I had any questions they would be very friendly answering.

These guys were very nice. The explained everything with me and helped correct the issue's that came up. The did a good job cleaning up the yard after when they were finished.

They came when they said, kept the area clean and were polite. Tarik kept us in the loop of how things were going and was nice. I really appreciate how hard everyone worked on the project and they got it done in two days.

From the initial meeting with the door knocker who first contacted us to the installation of the panels was great. Everyone was super professional. The process for us as the homeowners was hassle free.

They arrived, very courteous, installed solar panels, checked everything out to make sure it was installed properly, cleaned up their mess and all extra equipment & garbage/debris and took it with them! Very nice!

The job was done quite well and efficiently. They came did what was necessary and answered any questions. The guys we're very personal with no rough language, they didn't look like slobs. They all were very charming.

LGCY Power installed Solar Panels on my roof in August 2022. The installation team was great, but the salesman omitted the MPU (Main Panel Upgrade) from the ticket. It was a glaring omission as our existing main [breaker] panel is outdated and wouldn't likely support another load. For this reason, I've insisted at every step that the MPU is to be included in the scope of work. The day the installation crew came out in August '22, I asked about the MPU before they exited their trucks. The district manager Kirby called me and begged to let his crew work since they were already at my house with materials. I told him I needed assurance that he would complete the MPU, so he sent me two confirmation emails. To this day, Good Leap (finance company) and the HQ customer service team have no record of this request in their systems. In October '22, I had a discussion with the finance team (Good Leap) where I told them I would not authorize any payment until the contracted scope of work was completed. Good Leap was surprised to hear this and conferenced in LGCY's Customer Service team where we verified there was no communication from Kirby. I read the emails and forwarded them for substantiation of my claim. In December '22, I received an email from Kirby restating that he would complete the MPU once the permit was received from the city. These permits typically require no more than 3 months to receive, which suggests the permit application wasn't even submitted when the team was scrambling in August. This email was issued only a couple days before the first interest-only payment was withdrawn from my account without my cooperation. Later, I had a technician come by my house to connect the main panel to the solar grid, but due to the neglected MPU scope, the installation team hadn't even connected the main panel, out of the same concern I've previously stated. In January '23, another technician came to my house to connect my system to the grid, but again it resulted in another call back to the office due to the state of my main panel. At this rate, I am now paying monthly interest-only charges each month and have no guarantees that the work will be completed, outside the infrequent email from the unavailable district manager. I've generously added the second star only due to the customer-service orientation of the technicians that have visited my home. Completion of the agreed-upon scope of work would likely resolve my issues, and improved communication in the interim would certainly be reassuring.

the representative was willing to patiently explain all of the options available. He also responded promptly and readily when there were follow up questions and inquiries that arose as the process moved forward.