LGCY Power: Read 885 User Reviews From Real Homeowners

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Verified Customer

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Steve paden Casa Grande, AZ

Crappy service and don't do what they say they're going to do and take forever installing as well as do not answer customers phone calls or address customers concerns also do not refund money like they promised they will when they cannot accomplish a job on time

4 years ago

Reply from LGCY Power

Steve, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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Charityn Pitts Columbus, GA

Well considering since April we still do not have our system turned on, but it's installed and we are now paying for it and our power bill it's kind of hard to provide a higher rating.

4 years ago

Reply from LGCY Power

Hey Charityn, that's completely understandable. We want to help get more clarity on the situation, so we have sent along your info to our customer service team lead, Dylan McDaniel. He will be reaching out directly.

Aug. 31st, 2021

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Verified Customer

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Matthew Neal Edgewater, FL

Was told wouldn't be made to make first payment until installation was completed… we have no Tesla wall yet and my first payment is the 17th of this month…

4 years ago

Reply from LGCY Power

Hi Matthew. Thank you for your review. We are submitting your feedback to our customer service department and will follow up as soon as possible.

Aug. 31st, 2021

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Verified Customer

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Arline Glasser North Hollywood, CA

The sales rep was fantastic and helped me every step of the way and answered every one of my questions.

4 years ago

Reply from LGCY Power

Arline, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Warren Spiker Abilene, TX

Our panels were installed in May and we are still not operational. We have tried to contact Empire our installers with no luck. Our contact person has changed 3 times since May. It is difficult to separate LGCY from Empire - we don't know who to contact at this point. Customer service has been zero.

4 years ago

Reply from LGCY Power

Warren, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jul. 12th, 2021

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Verified Customer

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Eddie Killeen, TX

I’ve had no issues with the equipment at all. When I call customer service, I get direct results. It has gone well.

4 years ago

Reply from LGCY Power

Eddie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Jose Fort Worth, TX

The salesman showed up at my door at the right time. They are great. The installation process was great.

4 years ago

Reply from LGCY Power

Jose, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Elizabeth Rocklin, CA

Never use LGCY or any of their subcontractors. It's horrendous. The power company is awful and the installation team is a complete failure. Support does not resolve any problems. They still will not come out and complete the work and it has been a month.

4 years ago

Reply from LGCY Power

Elizabeth, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 29th, 2021

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Verified Customer

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Amos Fresno, CA

LGCY is great. Everything was presented well and they did a great job with customer service and installation.

4 years ago

Reply from LGCY Power

Amos, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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John North Richland Hills, TX

Everything has been working smoothly. Somethings were not communicated completely so I’ve had some questions but everything came alright.

4 years ago

Reply from LGCY Power

John, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Michele Gross San Diego, CA

Prompt and positive responses and interactions. Provided all the information requested and gave personal attention.

5 years ago

Reply from LGCY Power

Michele, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Zachary Holt Midland, TX

The team I work with pushed to get my system installed in a timely manner informer to secure the higher rebate.

5 years ago

Reply from LGCY Power

Zach, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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P. Cooper Andrews, TX

Great friendly service. Great support group. They go out of their way to make sure you are satisfied.

5 years ago

Reply from LGCY Power

P Cooper, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Mary North Las Vegas, NV

Easy to communicate w/ customer service, the installator guys were great, they did a great job. over all, were satisfied.

5 years ago

Reply from LGCY Power

Mary, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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John Miller Aguila, AZ

Great service at a good price. They provided a better product for a lower price than other solar companies in my area.

5 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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David Oliva Santa Clarita, CA

Well they threw the panels up and I tried to get an update on when electrical panel would be updated and when inspection may happened, but have heard nothing. Let alone when the system can start working

5 years ago

Reply from LGCY Power

David, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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Rose Duran Pismo Beach, CA

Customer service has been excellent and Michael W. is very knowledgeable and simplifies the process.

5 years ago

Reply from LGCY Power

Rose, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Shawn Las Vegas, NV

Inslallation was delayed, so it went slowly. I also was unhappy that I got billed before the system actually got turned on.

5 years ago

Reply from LGCY Power

Shawn, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Tiffany Las Vegas, NV

Installation was fantastic. When had a little bit of trouble there was some back and forth at the end of the process.

5 years ago

Reply from LGCY Power

Tiffany, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Lexis Carrollton, TX

The salesman was a good salesman. Inspection has been taking a while but the rest of the installation process was quick and easy.

5 years ago

Reply from LGCY Power

Lexis, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Mitch Orem, UT

Everything went up smooth. I was satisfied with everything. I've never had to contact them for anything.

5 years ago

Reply from LGCY Power

Mitch, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Daniel Grovetown, GA

Consistently they check up on me and ensure I am getting quality service. The components are quality.

5 years ago

Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Christopher Fort Worth, TX

I am not a happy customer. I have been trying to cancel it since I’ve gotten it. Nobody ever does anything. It has been going on since the middle of January. They are charging me for the system even though it is not inspected or turned on.

5 years ago

Reply from LGCY Power

Christopher, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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Maha Odeh-Arnold San Diego, CA

I have had solar panels on my roof since August 2020 and it is 6 months later and they are still not connected. We have had outrageous winter bills and are very disappointed in the lack of communication from all companies involved.

5 years ago

Reply from LGCY Power

Maha, I am sorry there has been a lack of communication. We want to do what we can to make it right. I have our Customer Support Team looking into your account and they will be in contact with you.

Feb. 1st, 2021

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Verified Customer

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Robert

My nest door neighbor had it so I got it too. Installation was fine. The value for the money is fine too.

5 years ago

Reply from LGCY Power

Robert, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Noelle

Easy to work with and to get a hold of. It is the best equipment and installation was quick and professional.

5 years ago

Reply from LGCY Power

Noelle, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Kenneth

Overall, I’ve had a good experience with them. They could improve a bit as far as answering questions but it has gone pretty smoothly.

5 years ago

Reply from LGCY Power

Kenneth, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Susanne

Customer support frequently follows up and gave us information throughout the process. They are nice. Installation was fantastic.

5 years ago

Reply from LGCY Power

Susanne, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Damian Peterson

The company is very easy to work with. Their staff is friendly and I've had a good experience with them so far.

5 years ago

Reply from LGCY Power

Damian, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Johnnette Richardson

They did everything they said they would do. Our system works great and they even upgraded power converter.

5 years ago

Reply from LGCY Power

Johnnette, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Carson Landreth

Poor communication and lying, was promised by our rep gift cards, she also forgot to put the electrical box in with the quote. Then we were charged after the fact. Luckily SUN RUN took care of us and saw the issue with our rep who looked like Louie Anderson

5 years ago

Reply from LGCY Power

Carson, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Pat DeCapp

my installation was the end of May 2025. It’s August 2025 and I finally passed Ameren inspection. I still have four panels that are reporting errors. I can’t seem to get this issue addressed by anybody at Legacy. I’m extremely disappointed in the service. They have provided after installation. They want to do a final walk-through in three weeks, but I still have four panels that are reporting a microinverter error. And they don’t seem to want to come out and fix that issue. I’m extremely disappointed in the customer service that Brooke has provided. I have to admit that the frustration I feel over the whole process is warranted. customer service on a scale from 0 to 10 equal zero Responsiveness to questions again a zero I can’t rate a value for money because it isn’t fully operational so I would give that another zero Trustworthiness of company again, a zero I don’t know how much I’m actually saving because not all of my panels are operational. I have four panels out of 24 that are not working properly and are giving errors. I can’t get anybody out to look at them or fix them so I have to give them another zero My frustration level at this point in the process is extremely high.

9 months ago

Reply from LGCY Power

Pat, thank you for your feedback. We're sorry to hear about your experience with the panel issue and the delay in addressing it. It’s understandable how frustrating this must be, especially given the impact on your energy production and costs. To address your concerns further, we recommend contacting our office directly to discuss your situation in detail and explore potential resolutions. Please reach out at your earliest convenience at 855-353-4899 or customerservice@lgcypower.com.

Aug. 12th, 2025

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Robert Sargeant

They were very polite. Stayed busy constantly. They kept me informed on everything they did. And very pleasant to talk to if I had any questions they would be very friendly answering.

1 year ago

Reply from LGCY Power

Robert, we are glad to hear you have enjoyed our help while going solar! We hope you will follow us on Instagram @lgcypower for our solar hacks that will help you continue to enjoy your solar system! Thanks!

Sep. 16th, 2024

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Kyle

LGCY has helped me twice and the experience was great both times. They setup my new home and everything from evaluation to install/go live was awesome. They'll be my go-to whenever I move again and have solar needs.

1 year ago

Reply from LGCY Power

Kyle, we are so glad to hear that your experience with LGCY Power was so successful! Thank you so much for sharing and thank you for choosing us. Please follow us on Instagram @lgcypower!

Sep. 12th, 2024

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Tamara Thomlinson

These guys were very nice. The explained everything with me and helped correct the issue's that came up. The did a good job cleaning up the yard after when they were finished.

1 year ago

Reply from LGCY Power

Tamara, we are pleased to hear that we provided you with excellent service. If you have any questions, please feel to contact our customer care team at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Sep. 3rd, 2024

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Aretta Malinowski

The men doing the installation were very polite and efficient. They cleaned up everything and answered any questions we had. They helped us get signed up for Enlighten to track the solar.

1 year ago

Reply from LGCY Power

Aretta, we are so glad to hear about your fast and efficient experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Aug. 30th, 2024

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Fran

They came when they said, kept the area clean and were polite. Tarik kept us in the loop of how things were going and was nice. I really appreciate how hard everyone worked on the project and they got it done in two days.

1 year ago

Reply from LGCY Power

Fran, we are happy to hear that you experienced the expertise of Tarik. Thank you for taking the time to share your solar experience! Thank you for choosing us!

Aug. 22nd, 2024

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pamela smith

From the initial meeting with the door knocker who first contacted us to the installation of the panels was great. Everyone was super professional. The process for us as the homeowners was hassle free.

1 year ago

Reply from LGCY Power

Pamela, pamela, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Aug. 12th, 2024

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Roy

Everyone we dealt with was Informative and friendly. They tried to get everything in a timely manner which we appreciate. The installation was flawless and the installers explained the process well.

1 year ago

Reply from LGCY Power

Roy, are so glad to hear about your efficient experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Aug. 12th, 2024

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LAURA VENABLE

Team Leader Michael was outstanding and informative walking me through every step and answering all my quetions. The team was very ptofessional and hardworking. You should comment each of them.

1 year ago

Reply from LGCY Power

LAURA, we're grateful to hear of the professionalism of Michael. Thank you for taking the time to leave us review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Jul. 1st, 2024

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Brian Campbell

The sales team was great, the actual workers who installed the system were also really good to work with. However, overall, the communication was not very good and the installation process had many holdups and delays, and there was miscommunication all around. Hoping that is the system is up and running. It will pay off, but the installation process was a headache.

1 year ago

Reply from LGCY Power

Brian, thank you for your feedback. We really do appreciate it. Glad to hear the installers were professional and met your expectations. We do regret to hear of the lack of communication. We appreciate your patience and understanding. If you have any questions or concerns in the future, please feel free to contact us at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jul. 1st, 2024

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Randy Dahlenburg

They arrived, very courteous, installed solar panels, checked everything out to make sure it was installed properly, cleaned up their mess and all extra equipment & garbage/debris and took it with them! Very nice!

1 year ago

Reply from LGCY Power

Randy, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jun. 17th, 2024

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Megan Hannel

I wasn't thrilled about receiving packages and deliveries without prior knowledge, but from what I saw, the installation crew worked on the project with steady progress. They did not update my main fuse box as they had told me, and when questioned, the crew had no knowledge of that discussion. I have no complaints about the delivery man or the installation crew themselves, just lack of communication and not following through with offers made.

2 years ago

Reply from LGCY Power

Megan, thank you so much for taking the time to leave your feedback. Our apologies for the lack of communication. We do appreciate your patience and understanding. We are grateful for your business. Thank you for choosing us.

May. 23rd, 2024

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Robert Boker

Sales reps did a awesome, had some mishaps with the final design which cause installation to be delay. Reasoning was due to no capy of final layout sent to customer to review before installation crew came out. Once changes were made and approved through us and the company. Crew had come out several times due to weather. They overcame the odds and got it installed in 1 day. They did a awesome job.

2 years ago

Reply from LGCY Power

Robert, thank you so much for your patience and understanding. We're happy to hear the team stayed vigilant in completing your system installation. We're happy to have you as a customer and are truly grateful and appreciative of your business. Thank you for choosing LGCY.

May. 23rd, 2024

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Tabbi Grosch

Th process started out great, took a little time to get everything cleared to installed and communication was hit or miss at times. The installation crew was FANTASTIC! Provided updates as they worked and worked quickly to complete the project in 1 day. Hopefully the last steps of the process continue to move as quickly as the installation!

2 years ago

Reply from LGCY Power

Tabbi, thank you for taking the time to let us know of your experience was with LGCY Power. Thank you for choosing us! Enjoy your system.

May. 1st, 2024

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Carolyn Putney

From the start, Nick B, our sales representative, right through to the installation crew, we couldn’t have had better people to work with. Nick answered our questions and if we had a question, he got it answered.

2 years ago

Reply from LGCY Power

Carolyn, thank you for letting us know what a fine job Nick is doing. We appreciate the feedback and are grateful to have you as a customer!

Apr. 30th, 2024

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garry eldridge

They arrived promptly and worked all day on the install. Toward the end they got rained out but returned a couple of days after and finished the job. They communicated about everything.

2 years ago

Reply from LGCY Power

garry, thank you for your kind review and taking the time to do that for us, we really appreciate it. Thank you for your business and choosing LGCY.

Apr. 23rd, 2024

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Terrie Chapman

The job was done quite well and efficiently. They came did what was necessary and answered any questions. The guys we're very personal with no rough language, they didn't look like slobs. They all were very charming.

2 years ago

Reply from LGCY Power

Terrie, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Apr. 3rd, 2024

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David Hill DeKalb, IL

Other than they originally arrive at 6:45am, which is to early to start making noise in my area, I think they did a good job. We will know better once system is turned on and works.

2 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Mar. 20th, 2024

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Katrena Caeti Oswego, IL

I have not been very happy with the communication of LGCY. I had to call several times and each time they said they would escalate my question and nobody ever called me back. They get a 1 star The installation crew gets a 5 star because they explained everything, answered our questions, cleaned up the mess from the packaging, and were great to work with.

2 years ago

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