LGCY Power: Read 885 User Reviews From Real Homeowners

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Marlon V.

I am writing this review as they have me on hold. I got my HOA approval letter, send it to my sales point of contact 3 weeks ago, John C. was his name, I am located in North Carolina. This guy made it look like I everything was going to be completed by the end of the year (today is january 1, 2026) This company is just ignoring my calls, not calling me back, not responding to my emails or text. They offered me solar and HVAC, my old HVAC was removed and they never came back to install a new system. HORRIBLE BUSINESS

3 months ago

Reply from LGCY Power

Marlon, we are sorry to hear that this has been your experience so far. We try our hardest to make sure that everyone has a positive relationship with our company. If you could please contact us at customerservice@lgcypower.com or call 855-353-4899 opt 3, we would love to answer any questions to clear things up for you!

Jan. 6th, 2026

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Edward Wojcik

Great communication and response. I am saving a ton of money monthly with Solar through LGCY. My next door neighbor is also a customer of LGCY power and loves it.

4 months ago

Reply from LGCY Power

Edward, thank you for sharing your experience. We’re glad to hear you are saving money and we've left you feeling satisfied. We truly appreciate your recommendation.

Dec. 12th, 2025

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J. Brown

On September 30, 2025, I contacted LGCY Power's customer service to report an active roof leak occurring beneath the solar panel system installed by the company in 2023. This leak has caused significant water damage to my home, including soaked attic insulation, compromised drywall, and a saturated primary bedroom ceiling—where water actively drips whenever it rains. LGCY Power informed me at that time that they had “no repair crews in the state of South Carolina” and could not provide a timeline or estimated date for service. After two weeks with no resolution or updates, I independently located a solar-certified roofing company to assess the roof damage and provide a repair estimate, as well as a licensed and insured local contractor to handle the interior ceiling repairs. LGCY Power initially stated they would allow subcontracted work due to their lack of available technicians and requested that I submit both quotes. I complied promptly. However, just three days later, I was informed that the proposed work was denied and that LGCY Power would instead find their own contractor. As of today, I have not been provided with the name of the contractor, the company they represent, the technician’s qualifications, or a time at which they are expected to arrive. I am expected to allow an unidentified individual into my home—around my family—with no information or timeline, while damage from the ongoing leak continues to worsen with each rainfall. This situation reflects a gross lack of responsibility on the part of LGCY Power, both in terms of honoring their workmanship and in handling post-installation issues with urgency and transparency. I am seeking immediate corrective action to stop the ongoing property damage and to ensure any future work is handled by qualified, vetted professionals whose identities and credentials are disclosed in advance.

5 months ago

Reply from LGCY Power

J. Brown, we’re sorry to hear about the issue you described. We understand how stressful roof leaks and delayed communication can be, especially with ongoing water damage. Our team should clearly outline next steps, timing, and the qualifications of anyone scheduled to visit your home. Please contact our customer care team, at your earliest convenience, to help determine the next steps at 855-353-4899 or customerservice@lgcypower.com

Oct. 27th, 2025

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Robert Powell

I really like the app that shows how much battery charge is left as well as your current production and usage. I have had no issues with the panels and they have performed as advertised

6 months ago

Reply from LGCY Power

Robert, thank you for taking the time to leave a review. We're thrilled to hear that we provided helpful and professional service. Your satisfaction is important to us, and we appreciate your kind words

Oct. 13th, 2025

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Verified Customer

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Josue Morales

I honestly don’t have anything bad to say! Stefan was very helpful and explanatory. The system got installed very quickly and everything has work as promised and explained. Would definitely recommend

1 year ago

Reply from LGCY Power

Josue, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job Stefan did. We really appreciate your kind words and are grateful for your business.

Jan. 14th, 2025

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Verified Customer

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Emma

They were informative and helpful, making the process of switching to solar go smoothly. There were some troubles with delays and communication but nothing that was too big of a deal

1 year ago

Reply from LGCY Power

Emma, we appreciate you taking the time to leave us a review. We are sorry to hear there were some inconveniences but glad to hear it is going smoothly. Thank you for choosing us! Enjoy your system.

Jan. 22nd, 2025

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Verified Customer

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Ryan Jostes

Customer service is great, and the service is good but it did take longer than I anticipated for the final inspection and for the system to start generating. Just wish I had a few more panels.

1 year ago

Reply from LGCY Power

Ryan, we appreciate you taking the time to leave a review with your experience. We are happy to see you received stellar service but regret to hear of any inconveniences you experienced. If you have any need of further assistance, please don't hesitate to reach out to customer care at 855-353-4899 opt 3 or email us at customerservice@lgcypower.com.

Dec. 16th, 2024

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Verified Customer

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Vanessa Rivera-Arce

From the beginning to the end of the process it was a good experience. Staff were super informative and helpful. I recommend using this company to go solar.

1 year ago

Reply from LGCY Power

Vanessa, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Dec. 2nd, 2024

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Verified Customer

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RBrammer

Sales team tried to sell features that planning team doesn't use, planning team made poor designs based on shade of surrounding houses. 3rd party contractors did poor Job checking outputs during initial installation, as well as install/reinstall damaging shingles.

1 year ago

Reply from LGCY Power

RBrammer, we apologize that you are having a negative experience while going solar. We would love to help get things sorted out. If you could contact us with more information at customerservice@lgcypower.com or call 855-353-4899 opt 3, we can discuss your account details and how everything can be resolved. Thank you.

Aug. 28th, 2024

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Verified Customer

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Phillip Wilson

I like how smooth and quick the process was. I’m a first time homebuyer and was previously skeptical about getting solar energy until they walked me through the process

1 year ago Edited January 2, 2025

Reply from LGCY Power

Phillip, we are happy to hear that everyone, top to bottom, has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Jul. 1st, 2024

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Verified Customer

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William Lambert Tyler, TX

In order to use the LGCY app to track performance of our array, we need a map of the panels. However, despite multiple attempts and many phone calls, we have not received the map. This refusal to do such a basic and important service leads me to question how reliable support from LGCY will be if we do need technical help with our panels.

3 years ago

Reply from LGCY Power

William, I just received confirmation that your solar map is up and running. Thank you for bringing this to our attention.

Jun. 9th, 2022

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Verified Customer

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Limi Akomah-Mordi Fort Worth, TX

I had a very good sales experience. My sale personnel was very knowledgeable, listened intently and answered ALL my questions. I had gotten estimates from several companies, but Jason made it easy for me to decide to go with LGCY. The installation was a let down for me. First, the incorrect panel colors were used and my wife is particularly unhappy about that, we failed our first city inspection and had to do another inspection with some corrections. This whole time, I was already paying for a more expensive electricity service. I had 10 of the 21 microinverters not working. They initially did not read and eventually stopped producing. A technician came out to take a look to "rectify". This same issues has resurfaced again and I am on day 5 with half of my production. To say I am frustrated is putting it lightly. Ten of my MI are still not working and my production has dropped, costing me more money. Why did I even switch to solar, is the question I am asking myself. I have been promised a call for 5 days and still have not heard from anyone. I feel like I am no longer valuable since I already paid for the panels. Well, no one likes to feel undervalued or unheard. I am done talking about this.

3 years ago

Reply from LGCY Power

Limi, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 10th, 2022

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Verified Customer

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Pedro A Flores Santa Maria, CA

The whole process was quick and easy! They took care of all of the busy work and I literally just had to be home a few times to let the contractors in.

3 years ago

Reply from LGCY Power

Pedro, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

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Verified Customer

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Donelle Bomben Brentwood, CA

I think I was dealing with multiple companies and it became a bit confusing, though all went very well. I still do not know if the final inspection has been done and whether the system is operational.

3 years ago

Reply from LGCY Power

Donelle, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 7th, 2022

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Verified Customer

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Paris F Winter Antioch, CA

My experience is that whoever installed the solar panels on our home did a half-ass, mediocre job by utilizing the circuit breaker that was already in place (which was dedicated to both the running of our pool & our air conditioner). The addition of the solar panels overloaded our circuit breaker and caused a small FIRE. It melted the panel! I had to open an emergency service ticket to request that someone RETURN to fix this problem immediately. Once I opened the ticket, it was taken care of within a day (after I phoned to follow-up). The minute I wrote "FIRE" "URGENT" - it should have been given a priority status, not me having to follow-up. The second crew that came were VERY professional and installed a second circuit breaker specifically for the solar panels. We are still having problems with our pool as a result of the power surge - the pump on our pool isn't working and requires another repair. We were also without our air conditioner (during over 100 degree weather in Antioch) for several days. The second team was very professional and good. If I ran your company, I would ID what employee did the initial installation and terminate their employment because they put both us (your client) at risk AND put your company at risk. They're a liability! You need to follow-through on that extremely poor judgement they showed.

3 years ago

Reply from LGCY Power

Paris, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into this.

Jun. 7th, 2022

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Verified Customer

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Rachel Gonzalez Fairfield, CA

I don't know how or where they recruit there sales people that go door to door, but the person we got was good at first. Then once he had us get solar with you he was no where to be found. He made a lot of promises that were not for filled and definitely stopped responding to text messages and phone calls right away. I have already complained to the corporate office of legacy and they did help as much as possible. I was not pleased with they way he just flaked on us and we still had questions. We recommend my sister to go with legacy and he was supposed to give us $1,000 for a reference bonus. Never saw that money until I complained to the corporate about it. Eventually we did see that check, but never again will I recommend a friend or family to go with this company. I am not sure where you get these people, but they don't care about customer service at all. We should be getting his commission for our sale. He was awful and I hope he never does this to anyone else.

3 years ago

Reply from LGCY Power

Rachel, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. We have notified our local leadership to provide additional training for reps to help prevent this misunderstanding in the future. Thank you for your feedback.

Jun. 7th, 2022

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Verified Customer

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andrea paphavasit West Sacramento, CA

I gave a low rating due to the lack of responsibility, professionalism and dignity! After he got us to sign and stated we only need to contact him for any issues or problems, he completely ghosted us. Could never contact him. I know people's work ethics is not what it used to be, but this is disgusting and downright terrible! I will NOT recommend LGCY power to anyone. From what I'm told this is happen a lot in your company! Personally I wouldn't want to do business with anyone that hires sales people like that. Your customers deserve way better, especially for the amount of money they are paying for your solar product! Whatever commission our sales person made should go back to us after the disrespectful treatment we got!

3 years ago

Reply from LGCY Power

Andrea, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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Brian Keller Missouri City, TX

Solid and prompt service at what seems to be a decent value at this point. Only complaint is the app. It doesn't really work reliably. I have started using the native enphase app to monitor my system.

3 years ago

Reply from LGCY Power

Brian, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 31st, 2022

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Verified Customer

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Len Bingham Brentwood, CA

The install looks rigged. They could have run the conduit in a more aesthetically pleasing way. The installers were nice. The elctrician was top notch and his installation looks great.

3 years ago

Reply from LGCY Power

Len, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 31st, 2022

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Verified Customer

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Jerry

I don't think there was enough feedback to me about what was going on with every stage, I had to keep calling asking about the loop inspection. Even when it was final, and we had to do final inspections, the information as far as what you do next was not available. I think the people at LGCY Power are honest, I think the service departments are top notch. The gentleman I talked to was named Chris, and I thought he did a very good job of explaining not only the program, but my question. The installation process went very well, the guys were here early. He told me exactly what they were going to do. They did a great job.

3 years ago

Reply from LGCY Power

[Name], We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Anonymous

The installation process with LGCY Power was pretty smooth, I had no issues. I am so happy with the service, they are courteous and want to help as much as they can.

3 years ago

Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Randon

The system fits my needs, so it's exactly what I needed electric wise. Everybody I've talked to with legacy has been extremely nice. They seem very trustworthy.

3 years ago

Reply from LGCY Power

Randon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Thomas

The people that came into the house they explained everything. They were very thorough and were ready to answer all of our questions. Very quick and efficient.

3 years ago

Reply from LGCY Power

Thomas, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Brian

I like the representative that came out who spoke to me about LGCY Power and I like the way the installation went with how quick and smooth those guys put those panels up.

3 years ago

Reply from LGCY Power

Brian, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Emmanuel Nogueras Davenport, FL

The sale consultant was amazing and the installers were good. They only thing I am not satisfied with is the lack of communication of what items are delayed and it is hard to get ahold of someone when I need them to clarify things

4 years ago

Reply from LGCY Power

Emmanuel, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 22nd, 2022

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Verified Customer

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Lois Schwieters Ramona, CA

I was supposed to recieve a $2,000 incentive for going through LGCY and never got it. I reached out to both the sales rep and customer service and havent recieved any resolution to this. No responses back from the rep, and no follow through when I emailed customer service back. This has been extremely frustrating.

4 years ago

Reply from LGCY Power

Lois, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Robert

They showed up at the right time when I was looking for a solar company. It was a matter of convenience. Customer support is a little slow but it all the information got to me. Installation was fantastic.

4 years ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Alexander

Compared to other companies I think they have better compacity for the equipment. Installation process went really well though it took longer to get permission. They have a good reputation.

4 years ago

Reply from LGCY Power

Alexander, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Michelle

It's working though it took a while to get hooked up. Once they got someone to come out, it went okay. They didn’t call before they came like they were supposed to.

4 years ago

Reply from LGCY Power

Michelle, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Eric

Chose them because of the incentive they offer. I am still missing some of the skirts for the solar panel and I was given some wrong information about switching electrical parts. I still had to pay for the electric bill for the next month or so. Installation was pretty smooth.

4 years ago

Reply from LGCY Power

Eric, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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R Castillo San Antonio, TX

Very poor experience. Had 4 different employees, 4 different times tell us that our panels were working. Each time someone else had to come and fix them. No communication on times when they would show up to the house. No local management available to help. Had one employee tell me that the original installation team was written up because of their poor job

4 years ago

Reply from LGCY Power

R Castillo, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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Michelle R Sivertsen Whittier, CA

Representatives were very attentive to our specific needs and concerns. We just need to watch over the next years to confirm performance is what was promised

4 years ago

Reply from LGCY Power

Michelle, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Harry Bell Auburn, CA

All has been done very well for most part. Having a hard time getting final approval though. Keep on putting it off without notifying. us. Still waiting despite 3 scheduled dates that have been postponed.

4 years ago

Reply from LGCY Power

Harry, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Sean Whent

They are not very responsive. My contact was going to "get back to me" on two questions that he never did get back to me on. Plus he lied to me about how credits work with my electrical company. I believe he likely lied about other things too but I just haven't researched everything to prove it yet. He made a comment during our meeting that should have been a bigger clue. He said his biggest challenge is that people assume he is lying. They are probably right.

4 years ago Edited January 10, 2024

Reply from LGCY Power

Sean, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Anonymous Coolidge, AZ

Communication could have been better but installation was great and it works well even if it was a little difficult to get started. I would recommend working with them over and over.

4 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Diana Fort Washington, MD

Customer service has always been available and make sure to take care of any question or concern. We have had no issues. Setting it up went very well.

4 years ago

Reply from LGCY Power

Diana, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Jesse Covina, CA

Installation was quick and easy, they did it in two days, and they explained it. There was a lot of good communication across the board. It is the best fit for my family.

4 years ago

Reply from LGCY Power

Jesse, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Jemima Columbia, MD

Everyone is friendly an able to answer your questions and get back to you in a timely manner. Installation went well. They were professional and cleaned up after themselves.

4 years ago

Reply from LGCY Power

Jemima, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Joseph Northridge, CA

Out of the four companies I interviews, Legacy was the right one for me. They were very helpful and easy to get a hold of. It was very fast in my opinion.

4 years ago

Reply from LGCY Power

Joseph, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Anne Las Vegas, NV

The equipment is very clean and it looks great and seems to be working great too. Customer service has been pretty good and are ale to answer any questions I asked.

4 years ago

Reply from LGCY Power

Anne, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Andres Saint Cloud, FL

The salesman was very good. He was very responsive when I needed to talk to him. He told me from top to bottom how everything worked. I would assume they have informed me on everything. There have been no set backs.

4 years ago

Reply from LGCY Power

Andres, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Kelly Las Vegas, NV

Our neighbor was getting solar panels and the sales guy talked to us and we decided to go with them. They totally underestimated the timing for the installation. They said two and a half days and it took two to three weeks to get back to finish it.

4 years ago

Reply from LGCY Power

Kelly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 6th, 2021

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Verified Customer

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Daniel Winter Haven, FL

Every time I have a question or need something, they are right there for me. They are very good and professional. Customer service is really good. Everything looks nice.

4 years ago

Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Arlene Stockton, CA

It was free. Everybody is nice and friendly. They took their time to explain things to me so they made sense. It has been wonderful and not broken down yet.

4 years ago

Reply from LGCY Power

Arlene, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Kelvin Kyle, TX

The solar panels are not too big and they look good on my roof. Overall the process has been exceptional. All the feedback and follow ups and the whole process has been easy.

4 years ago

Reply from LGCY Power

Kelvin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Michael Wright La Mesa, CA

Very professional company and employees. Walked us through every step of the way. Was present and or checked in on the progress during the days of installation.

4 years ago

Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Justin Parker El Dorado Hills, CA

I was lied to and promised delivery of a complete solar system. During installation, components were mounted in an area I explicitly confirmed with the PM I did not want disturbed. Upon completion of the installation, I was told someone would contact me to perform an inspection and get it online with PG&E. After 3 weeks of no follow up, I reached out to have the sales representative, Brett fail to return my call and email my wife to say the gateway was on backorder. Absolutely unacceptable to blatantly lie to a customer for the sale. I asked specifically if all components were available and Brent said yes. The fact he is now dodging my calls (I have called him asking for a status update, no return call) further bolsters the fact he is a man of little integrity. I am deeply disappointed in this entire process involving SunRun solar and those affiliated with them. In addition to the previous comments, the crew left cigarette butts in front of my house and did a sloppy job with regard to drilling/sealing my stucco. The conduit also remains unpainted, which I was told would be addressed. This process and the companies responsible are built on nothing but lies.

4 years ago

Reply from LGCY Power

Justin, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Tonya San Diego, CA

They installed the solar on my roof in February. Today is April 15th and I still have not heard from anyone on when they will have these panels up and running. It took them from Feb to April and several complaints before the finally patched up all the holes in my ceiling the put inside my unit.

4 years ago

Reply from LGCY Power

Tonya, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Julie Hobart San Angelo, TX

The members of this company that I dealt with did not always explain things clearly, and also did not inform me the price would go up if I didnt pay a lump sum in the first year. On top of that every bit of the process either started late or was drug out an extended period of time. The sales person was over an hour late for the first meeting without a courtesy call to let me know. The tardiness continued throughout the process. In addition, they installed a new breaker box *said mine was old and too small. They hooked my ac up to a breaker that was too small. It kept tripping the breaker. The ac repairman and the electrician I had to hire both said the breaker should be a double 30 not a double 20. I paid well over a thousand dollars for the new box and I expect someone to pay for the correct breaker.

4 years ago

Reply from LGCY Power

Julie, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

May. 26th, 2021

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Verified Customer

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Peter Rocklin, CA

They were able to install it a little sooner than expected and that was good. It looks nice and clean. They did have to come a couple of times to inspect because they didn’t get it right the first time.

4 years ago

Reply from LGCY Power

Peter, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

LGCY Power Reviews