LGCY Power: Read 777 User Reviews From Real Homeowners

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Verified Customer

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Daniel Winter Haven, FL

Every time I have a question or need something, they are right there for me. They are very good and professional. Customer service is really good. Everything looks nice.

3 years ago

Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Kelvin Kyle, TX

The solar panels are not too big and they look good on my roof. Overall the process has been exceptional. All the feedback and follow ups and the whole process has been easy.

3 years ago

Reply from LGCY Power

Kelvin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Arlene Stockton, CA

It was free. Everybody is nice and friendly. They took their time to explain things to me so they made sense. It has been wonderful and not broken down yet.

3 years ago

Reply from LGCY Power

Arlene, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Michael Wright La Mesa, CA

Very professional company and employees. Walked us through every step of the way. Was present and or checked in on the progress during the days of installation.

3 years ago

Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Justin Parker El Dorado Hills, CA

I was lied to and promised delivery of a complete solar system. During installation, components were mounted in an area I explicitly confirmed with the PM I did not want disturbed. Upon completion of the installation, I was told someone would contact me to perform an inspection and get it online with PG&E. After 3 weeks of no follow up, I reached out to have the sales representative, Brett fail to return my call and email my wife to say the gateway was on backorder. Absolutely unacceptable to blatantly lie to a customer for the sale. I asked specifically if all components were available and Brent said yes. The fact he is now dodging my calls (I have called him asking for a status update, no return call) further bolsters the fact he is a man of little integrity. I am deeply disappointed in this entire process involving SunRun solar and those affiliated with them. In addition to the previous comments, the crew left cigarette butts in front of my house and did a sloppy job with regard to drilling/sealing my stucco. The conduit also remains unpainted, which I was told would be addressed. This process and the companies responsible are built on nothing but lies.

3 years ago

Reply from LGCY Power

Justin, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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Tonya San Diego, CA

They installed the solar on my roof in February. Today is April 15th and I still have not heard from anyone on when they will have these panels up and running. It took them from Feb to April and several complaints before the finally patched up all the holes in my ceiling the put inside my unit.

3 years ago

Reply from LGCY Power

Tonya, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Julie Hobart San Angelo, TX

The members of this company that I dealt with did not always explain things clearly, and also did not inform me the price would go up if I didnt pay a lump sum in the first year. On top of that every bit of the process either started late or was drug out an extended period of time. The sales person was over an hour late for the first meeting without a courtesy call to let me know. The tardiness continued throughout the process. In addition, they installed a new breaker box *said mine was old and too small. They hooked my ac up to a breaker that was too small. It kept tripping the breaker. The ac repairman and the electrician I had to hire both said the breaker should be a double 30 not a double 20. I paid well over a thousand dollars for the new box and I expect someone to pay for the correct breaker.

3 years ago

Reply from LGCY Power

Julie, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

May. 26th, 2021

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Verified Customer

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Peter Rocklin, CA

They were able to install it a little sooner than expected and that was good. It looks nice and clean. They did have to come a couple of times to inspect because they didn’t get it right the first time.

3 years ago

Reply from LGCY Power

Peter, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Anthony Fort Worth, TX

All of our questions have been answered and they are very open with us. They were here very quickly and it was all done professionally. It is going to work out good.

3 years ago

Reply from LGCY Power

Anthony, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Chris Culbreth Phoenix, AZ

Hard to deal with especially when you're not planning on keeping the house forever there's all kind of loopholes where they want to keep you tied into the contract when they know you're trying to sell and move they just make it very difficult research the company very very well before you sign anything and have an attorney look at what you're signing because they do not give you a copy they say they're going to mail you a copy but they never do

3 years ago

Reply from LGCY Power

Chris, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Verified Customer

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Sandy

Trying to figure out the statements between PG&E and Legacy Power at first is confusing but we haven’t had any trouble and it is all good. The website is working better.

3 years ago

Reply from LGCY Power

Sandy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Mark

So far it has been perfect. Support walked me through the whole experience step by step and answered all my questions. It was wonderful, very professional.

3 years ago

Reply from LGCY Power

Mark, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Kathleen Meagher

Installers were excellent. Professional, courteous & knowledgeable.

1 month ago

Reply from LGCY Power

Kathleen, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job we're doing. We really appreciate your kind words and are grateful for your business.

Oct. 1st, 2024

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Steve Buzzell

The crew was awesome!! Very thorough and patient and professional!!

1 month ago

Reply from LGCY Power

Steve, thanks for the positive feedback and letting us know of your great experience with our solar expert and our company. Don't forget to follow us on Instagram! @lgcypower!

Sep. 26th, 2024

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Jack Weger

Very professional and efficient. Very excited to have it up and running

1 month ago

Reply from LGCY Power

Jack, we are happy to hear that we were able to help you professionally through the whole process. Thank you for taking the time to share your solar experience!

Sep. 23rd, 2024

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Mary Timmings

The gentleman who installed my set - up was very professional

1 month ago

Reply from LGCY Power

Mary, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower and don't forget to refer us to your family and friends!

Sep. 20th, 2024

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Lauren Barnes

Every step of the process of getting solar was great from the sales men explaining everything to me. Then getting kept in contact with during the whole set up process. It was easy and painless. 100% would recommend LGCY solar to anyone!

7 months ago

Reply from LGCY Power

Lauren, we're grateful to hear of the professionalism from our whole team. Thank you for taking the time to leave us review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Apr. 3rd, 2024

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Verified Customer

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Caleb H DeSoto, TX

LGCY was the company that handled all of the installation and processing for the solar. Sunnova handled the financing and contract side of things. LGCY came knocking on my door just like all other solar companies do to try and get your business. I had been researching solar for awhile, so I knew what to expect and what to look for. Salesman for LGCY was excellent, knew his stuff, took his time, answered all my questions, and followed through with everything he said he was going to do. My purchase was probably on the higher side when it comes to a 16.4 kW system, but I knew I was not going to find a better sales person who would take care of me. In addition, LGCY pays the first 6 months of your solar bill, so that was a plus. From contract signing to install was about 4 weeks. Install was frustrating because LGCY installers stepped through my ceiling while in the attic. Brand new house too, and they damaged it. LGCY did handle the repairs, but it took some time. At time of writing review I am still waiting for the system to be turned on, waiting on city inspection. Has been 3 weeks since install and no generation yet. Overall, I would recommend LGCY and Sunnova, but rating 4 stars due to the lack of carefulness from the install crew.

1 year ago

Reply from LGCY Power

Caleb, thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback with our installation team. Make sure to follow us on Instagram @lgcypower!

Feb. 8th, 2023

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Verified Customer

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Molly Taylor Arlington, TX

We had some hiccups with LEGACY at the beginning of our process which were very frustrating, but I started dealing with an employee named Taylor D and I can’t say enough good things about her. She completely changed my experience. She made some phone calls, get me up to date and was able to get me hooked up with Nick S. Nick was amazing. He got things moving quickly and when I have a question about anything he is still there for me. That is GREAT customer service and very appreciated. I hope Taylor and Nick are rewarded by this company for the excellent job they did for our family.

2 years ago

Reply from LGCY Power

Molly! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 5th, 2022

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Gary Vincent Las Vegas, NV

LGCY (now Arcadia) made the process of signing up for solar easy and straightforward. Sonya and her team were super friendly and helpful, and they took care of everything (submitting HOA docs, scheduling inspections with the county and utility, etc.). My only critique would be that I wished they would communicate more clearly where in the process things stood. There are quite a few steps and if you've never been through it before you may be confused what is supposed to happen and when.

2 years ago

Reply from LGCY Power

Gary, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 27th, 2022

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Brandy Kemp, TX

11/10!! The install crew did such a good job!! Our salesman Hunter (Hunter the solar guy) was so kind/respectful to our family/dogs! After a few months I had to give him a call he was there within 30 mins and answered all of our questions with no b.s and happy to call him a friend now! He even brought pizza for us/the install team along with Lgcy hat for my son Love my experience

2 years ago

Reply from LGCY Power

Brandy! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 23rd, 2022

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Changing Trendz

The crew was great and friendly. They also did a great job cleaning up everything when finished

2 months ago

Reply from LGCY Power

Changing Trendz, we are so glad to hear about your experience with your LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Aug. 22nd, 2024

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Michael Tolles

Professional and meticulous, cleaned up everything. Made everything look beautiful.

2 months ago

Reply from LGCY Power

Michael, we are so pleased to hear that your experience with LGCY Power was a success! Please follow us on Instagram @lgcypower!

Aug. 12th, 2024

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Verified Customer

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Sherri S

LGCY Power was easy to work with for installation of my solar panels. Very helpful and took care of everything.

3 months ago

Reply from LGCY Power

Sherri, we are happy to hear that our solar experts were able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Jul. 31st, 2024

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Dawn Perkins

Everything was fine. They knocked on the door so I knew they were there which I appreciated. They were all nice.

3 months ago

Reply from LGCY Power

Dawn, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jul. 12th, 2024

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Donna Perez

They are always making sure that I have no problems with their systems and the customer service is amazing

2 months ago

Reply from LGCY Power

Donna, thanks for the positive feedback and letting us know of your great experience with our company. Don't forget to follow us on Instagram! @lgcypower!

Aug. 22nd, 2024

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Drema Smith

The instal crew was awesome. I had a few requests and they took care of them with no problem. So far, so good. Waiting for our inspection.

4 months ago

Reply from LGCY Power

Drema, we are so glad that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jul. 1st, 2024

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Verified Customer

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Andrew Bachmann

We have nothing but great things to say about this company and the whole process. We are so happy we made the choice to go solar!

4 months ago

Reply from LGCY Power

Andrew, thank you so much for the review! We truly appreciate you taking the time to let us know what a wonderful job we're doing.

Jul. 1st, 2024

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Verified Customer

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Ramona Seward

They were extremely friendly and upfront and answered any and all my questions, they even continue to check in to see how things are going!

4 months ago

Reply from LGCY Power

Ramona, we are happy to hear that we were able to help you efficiently. Thank you for taking the time to share your solar experience! Follow us on Instagram @lgcypower!

Jun. 27th, 2024

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Nick DiJulio

The installers were obviously experienced and careful in their work. The end result looks to be an expert installation.

4 months ago

Reply from LGCY Power

Nick, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Jun. 17th, 2024

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Joe Stith

The crew was extremely professional and had excellent communication. They explained what they were going to be doing and did a great job.

4 months ago

Reply from LGCY Power

Joe, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jun. 17th, 2024

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Jacob Lindgren

Outsourced installers didn’t get it done fully because materials weren’t available. Multiple trips. Didn’t put it in initial placement and had to break a tree back. Legacy is supposed to finish the install but has delayed twice. still isn’t installed.

5 months ago

Reply from LGCY Power

Jacob, we apologize for any delays or inconveniences you've been experiencing. Your satisfaction is our priority. Please don't hesitate to contact our customer care team with any questions or concerns at customerservice@lgcypower.com or call 855-353-4899 opt 3.

May. 9th, 2024

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Kelly Lehman

Overall they did a good job and were friendly. There was some trash left in the yard/pool we had to pick up. Also, the drywall was left with a large hole in the garage near the electrical panel.

6 months ago

Reply from LGCY Power

Kelly, we are happy to hear that things went well, for the most part. We apologize for any inconveniences that may have occurred. If there are still any outstanding issues, would you please contact us with more details so we can see how we can take care of them? Thank you! customerservice@lgcypower.com or call 855-353-4899 opt 3

May. 1st, 2024

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randi McCauley

Communication during this entire process was seriously lacking. Today I got an email telling me (the customer) of what I need to do to turn it in on to complete the connection?!?!?! Excuse me? No. I am a senior citizen with mobility issues getting ready for ankle and foot surgery. I am not capable of walking through uneven ground. I am very regretful of even signing this contract.

6 months ago

Reply from LGCY Power

Randi, we are sorry to hear of any inconveniences you have experienced while getting your system going. If you would, please reach out to our customer care team with more information at customerservice@lgcypower.com or call 855-353-4899 opt 3.

May. 9th, 2024

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Vanessa Maldonado

My drywall was cut into without authorization/notification. A glass bowl was knocked off a shelf inside while crew was drilling and it broke. Install was initially supposed to be a week prior and nobody ever showed up so when they did arrive it was unannounced. Install took 4 days.

6 months ago

Reply from LGCY Power

Vanessa, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com or call 855-353-4899 opt 3 and we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 30th, 2024

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Jennifer Thompson

The guys did a terrific job! They were punctual, polite, and respectful of our home. We did have one slight issue with our siding and extra cuts in it, but I believe they came to a resolution.

6 months ago

Reply from LGCY Power

Jennifer, thank you so much for taking the time to leave us a review. We are very pleased to see our guys were professional and your issue was resolved. Thank you for going solar with LGCY Power!

Apr. 19th, 2024

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Salvador Lopez

They came early to install our solar and battery back up on Thursday. They were done by 11:30 with the system and area. They did great and amazing job doing touchups and cleanup of the area before they left.

7 months ago

Reply from LGCY Power

Salvador, thank you for taking the time to give us a good review at LGCY! Don't forget to follow us on Instagram @lgcypower for solar hacks and also to refer us to your friends and family!

Mar. 27th, 2024

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Patrick Kiesewetter

Couldn’t speak English much at all! Didn’t take shoes off when entering the house. Worked till 10pm trying to finish job, but had to return on a Sunday! We’re 2 hours late on Sunday, which I’m waiting on compensation for my lost time waiting! They did finish up and I like the finished look to the project.

7 months ago

Reply from LGCY Power

Patrick, we apologize for the inconveniences and frustrations you've experienced. Please contact us with more information at customerservice@lgcypower.com or call 855-353-4899 option 3. We appreciate your feedback. Thank you for your patience and understanding.

Mar. 20th, 2024

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Bev Dotson Pekin, IL

Said they tried to come Tuesday, not possible home all day and my dog would have barked. Installed quickly and professionally on Saturday . Attention paid to how the house would look from the street greatly appreciated.

7 months ago

Reply from LGCY Power

Bev, thanking you for taking the time to leave us your feedback. We apologize for any inconveniences and miscommunications you've experienced. Please contact our customer care team with more information at customerservice@lgcypower.com or call 855-353-4899 option 3.

Mar. 20th, 2024

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Verified Customer

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Nicole Castillejos Sun City, CA

The process has been very slow. I signed months ago and the installation is still incomplete. As we head into the summer months, my bills are higher, which was a main purpose in switching to solar.

2 years ago

Reply from LGCY Power

Nicole, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 16th, 2022

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Verified Customer

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Steve Corey Mojave, CA

Jake R was exceptional in his presentation, answering all of my questions and he was extremely helpful and knowledgeable.

2 years ago

Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Verified Customer

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Leann Haugen Roseville, CA

Sales was great, install was quick, waited for permits etc. Had to ask if system was activated and now what? I'm not sure about billing, etc, but you already want my feed back

2 years ago

Reply from LGCY Power

Leann, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Verified Customer

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Uesin Kim Escondido, CA

Tyler was great at first but when he made the mistake of not getting the approval from the HOA for the solar install (we got a cease and desist from the HOA which was embarrassing), he was very hard to reach (no response) and even when I got a hold of him on the phone, he was very defensive and was not taking responsibility. I had to reach out to his direct manager and have a conversation with him and then we were able to get the project moving again. It was really disappointing to see him not own up to what he did and I had to chase him down to push the project through.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Hi Uesin! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Jun. 7th, 2022

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Verified Customer

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Fred Brannan Fort Worth, TX

Lack of communication thru the process. I had to reach out every step of the way to find out what's next. Also, still waiting on the coverage of the first three months payments that the sales rep promised

2 years ago

Reply from LGCY Power

Fred, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Matthew Channing Orlando, FL

Great sales experience but then the installers didn't pull the right permits which delayed the activation. Also, 2/3 of my panels face west so they don't get much sun. Quite disappointed with that since I was sold on the idea of elimination of my pawer bill, not only reducing it 40%.

2 years ago

Reply from LGCY Power

Matthew, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Yuri Demeny Arlington, TX

I still have not received the signed contract since February this year. The sales rep is never keeps his word, so are customer reps. It's really hard to get a hold of people from LGCY to get answers. I had nothing but bad experience. The solar panel never works right. We are still getting billed $300/month from our electric company. LGCY is deceiving! I am deeply regret that I chose LGCY. I am about to file a complain with BBB.

2 years ago

Reply from LGCY Power

Yuri, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Cory

Installation was good and fast. We were able to contact their representatives at anytime.They had very speedy responses with any questions we had.

2 years ago

Reply from LGCY Power

Cory, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Anonymous

I haven't had any problems with LGCY Power, it is producing more electricity than what I was using before. The installation process went great.

2 years ago

Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Anonymous

I couldn't get enough information out of them as far as what the next step was. The equipment seems to be working fine. The installation process was excellent. They did everything right except the communication. They don't mention much about the credit, but they do have a good tax credit.

2 years ago

Reply from LGCY Power

Anonymous, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Robert

So far it looks pretty sturdy and can do the job that it's meant to do. However, there's a disconnect between legacy power and install company.

2 years ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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