LGCY Power: Read 877 User Reviews From Real Homeowners

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Verified Customer

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joe slane

Very responsive early on during the sales process, but since, we've had to chase them down about installation schedule, and after three months of being turned on and supposedly being commissioned by PG&E, we're still getting bills from PG&E, and the run around from LGCY.

3 years ago

Reply from LGCY Power

Joe, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Verified Customer

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Nader Nasser Rancho Cucamonga, CA

System was installed about 2 months back yet not inspected and not connected. Also there are loose units on the roof making very loud noises when windy and it took 1.5 months to send a person to assess

3 years ago

Reply from LGCY Power

Nader, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Verified Customer

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Yelfri Fleuris Davenport, FL

Haven't turned them on yet its been almost 3 months since our system was installed but hasn't been turned on yet. Apparently we failed the first inspection and now we're just playing g the quiting game. I really hope it gets turned on soon.

3 years ago

Reply from LGCY Power

Yelfri, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Terry Frederick Chandler, AZ

The sales presentation, financing and installation were top notch. The part about the rebate is unclear. Actually muddy. I would like a contact to do over that again.

3 years ago

Reply from LGCY Power

Terry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Please contact us with more information at customerservice@lgcypower.com so we can better assist you.

Mar. 22nd, 2022

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Verified Customer

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Maryann. Barrera Fort Worth, TX

Because I love it also because the represented that put me through this solar panels is the greatest thank you very much

3 years ago

Reply from LGCY Power

Maryann, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Kristie Garce Killeen, TX

I still don't have solar service. My inspection failed and haven't heard anything else. My first payment t is coming up and nowt only I have a huge electric bill, but I have a solar bill now to pay. I have to call to try ang some type of updates and nobody really knows anything. I'm told that II will receive a call back and still waiting for it.

3 years ago

Reply from LGCY Power

Kristie, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 22nd, 2022

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Verified Customer

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Ronald Poulson Hemet, CA

They're honesty and a speed in which they say completed the project They're honesty and a speed in which they completed the project

3 years ago

Reply from LGCY Power

Ronald, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Gary

It's been good. The install was good. They were here when they said they would be. There were some complications because the people are slightly disjointed.

3 years ago

Reply from LGCY Power

Gary, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Joseph

The salesman was very knowledgeable and persuasive. The installation process went well but it sat there two months without being hooked up. Once the panels are in place there is a problem getting service.

3 years ago

Reply from LGCY Power

Joseph, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Johnny

The representative that I met was knowledgeable and helpful. They are very responsive and took time to address any questions and always follow up.

3 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Jacob

I like the Legacy power app. You can actually monitor your system without any additional money. The installation process was pretty fast. The inspection process was incredibly slow.

3 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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John

I liked what the salesman had to say. They answered my questions. I don’t always get a response back from customer service but anything I needed taken care of was done.

3 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Jason Griggs The Colony, TX

The is still not complete and it's been over three months. I have had my integrity attacked and have thr texts from the agent to prove it. As well as thr communication from agents goes from one hundred percent to zero once they put the panels up on your roof. I wouldn't recommend this company to anyone. Their planning and organization skills are lack luster. The follow through is subpar and don't deliver on promise. I will be having these panels taking down as they are just an ornament on my roof.

4 years ago

Reply from LGCY Power

Hello Jason, thank you so much for posting your feedback here. Obviously, we are extremely sorry for this situation and want to make it right. Company wide, we do not yet have all the details but hope you understand that whoever attacked your integrity does not speak for LGCY as a whole. Dylan McDaniel will be reaching out to you directly. Thank you for being so patient to this point.

Aug. 31st, 2021

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Verified Customer

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Michael Locklin Las Vegas, NV

Everyone at LGCY Power has been very professional. I am very happy with my Solar Panels. FYI they just got turned on July 13th 2021.

4 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Jake Seattle, WA

It's great. Customer service is informative and quick to respond. The inform me on time. It is producing a good amount of power.

4 years ago

Reply from LGCY Power

Jake, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

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Verified Customer

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Anonymous Moore, SC

As far as I can tell it is producing like they promised. It is pretty good so far. It was easy to install and they have kept their promises.

4 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Christopher Carlsbad, CA

I have been researching solar for a while and lgcy had all the criteria I was looking for. They are very responsive to all my questions.

4 years ago

Reply from LGCY Power

Christopher, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Nicholas Laughlin, NV

I always wanted solar power. There is some dumb stuff you have to got through to get it installed but it has been fairly decent. Installation was done in a day, it was great.

4 years ago

Reply from LGCY Power

Nicholas, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Kevin Henderson, NV

The installers were in and out in the same day. It has been a good investment. It is actually worth it. It is working pretty well.

4 years ago

Reply from LGCY Power

Kevin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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David Queen Creek, AZ

I would like help with the app so I can know about the energy usage and I have yet to hear from the about it but it works and they were perfect with the installation.

4 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways! Also please reach out to your Energy Consultant and they would be happy to show you how to use the app!

Jun. 28th, 2021

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Verified Customer

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Darren Abilene, TX

We are still in the process of getting the provider switched over and everybody has been nice and helpful. They have answered all the questions we’ve had.

4 years ago

Reply from LGCY Power

Darren, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Anonymous Port Richey, FL

Everything is pretty good. It was convenient. Every time I call customer service, what I am calling about it resolved. It was what we expected. It is in good shape.

4 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Matthew Young Fort Worth, TX

That don’t keep their word. They started with the sales in Jan. In Feb. I was told they would design a system get approval and install system in 6 weeks have it going. They promised a new smart thermostat. It is now May and making my first payment for a solar system that’s not working. And I asked them about the thermostat several times and still not installed. So what would you rate this company at!!!!

4 years ago

Reply from LGCY Power

Matthew, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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McPherson Las Vegas, NV

The terms were what they said, the schedule was what they said, they kept an open line of communication. The install was timely and efficient.

4 years ago

Reply from LGCY Power

McPherson, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Rodney Allen Richmond, VA

Clear and transparent on prices and cost offset. Carl L. gave me clear, concise information which made my decision easy.

4 years ago

Reply from LGCY Power

Rodney, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Tammy Sisenglath Sacramento, CA

4 years ago

Reply from LGCY Power

Tammy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Rachel Hewitt, TX

They made the process of getting solar panels so easy to understand and do. The rep we worked with still supports us and has become a friend.

4 years ago

Reply from LGCY Power

Rachel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Natasha Erickson Gilbert, AZ

I was promised that they were setting me up with enough solar to cover my electricity bill and then some! They LIED to me straight on. They were regular dishonest sales men. And as soon as they get paid, GOOD LUCK getting in contact with them. I wish this company would have never came to my door. Shame on me for trusting that someone wouldn’t be out there to just screw people over and lie straight to their faces. And the company does nothing to fix it! This has caused me so much stress!

4 years ago

Reply from LGCY Power

Natasha, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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Chris Fort Worth, TX

4 months later after being sold on solar panels we still do not have permission to operate. All paper work and information has been incorrect as we have told them for past few months. They Lied about 3 months free, it's actually 2 months with no payments that do not go towards loan. Our signatures were forged on HOA approval through sales rep. Highly do recommend going through this money. Save your time and go with someone else.

4 years ago

Reply from LGCY Power

Chris, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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Greg Val Las Vegas, NV

The salesman, Dave, was very good and versed on the subject. He answered my questions and did not pressure me in any way.

4 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 25th, 2021

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Verified Customer

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Genevieve Las Vegas, NV

LGCY is very efficient and always knows what is going with the installation. They are always up to date with everything.

4 years ago

Reply from LGCY Power

Genevieve, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Anonymous Tampa, FL

They’re a reliable and ethical company. The whole team is congenial and professional and knowledgeable. They installed it in a timely manner.

4 years ago

Reply from LGCY Power

To this anonymous customer, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Cindy

Getting the energy company to sign off took quite a while but the actual installation process was good and the coordinator was responsive to all our questions and it is now performing as advertised.

4 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Verified Customer

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Cindy Howle

Peter W and Chris I are super star employees! Their goal is to care for customers and they exceed my expectations......every time!

4 years ago

Reply from LGCY Power

Cindy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Wallace Ericson

Very professional and courteous. Showed up for installation on time and cleaned up the area when the job was completed.

5 years ago

Reply from LGCY Power

Wallace, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Randall

It operates seamlessly. The salesperson showed us the installation plan that would work best for us and it went very well.

5 years ago

Reply from LGCY Power

Randall, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Tommy Stack

You allowed me to make a significant positive impact on my community, environment, and further development of sustainable resources while benefiting from access to this technology!

7 months ago

Reply from LGCY Power

Tommy, thank you for taking the time to leave us a good review! We are glad to hear you are enjoying your decision going solar. Follow us on Instagram and don't forget to refer us to your family and friends.

May. 7th, 2025

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Tatiana Edwards

The entire process was smooth. I had zero issues with anyone I've worked with. The customer service is excellent. I don't have to keep track of anything. I get emails and calls when something in the system is not working.

7 months ago

Reply from LGCY Power

Tatiana, we are so happy to hear of the thorough and professional job that our customer service has provided. We appreciate you taking the time to provide your feedback. Thank you for choosing LGCY. Enjoy your system!

Apr. 24th, 2025

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Melissa Kemper

The individuals that installed the panels did a really good job and were very nice. Only thing is that they left a stack of the poles in my garage. Like they didn’t need all of them. Just wish they would have taken them with them because now I have to find a way to get rid of them.

1 year ago

Reply from LGCY Power

Melissa, thank you for taking the time to let us know how thorough and enjoyable your experience was with LGCY Power. Thank you for choosing us! Please contact our customer care team in regards to the pieces left behind. We apologize that happened and would like to get that taken care of for you customersupport@lgcypower.com or 855-353-4899 ext 3

Oct. 7th, 2024

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A and J

The crew was experienced and thorough. They all were polite and professional and very knowledgeable. The work they did seems very neat and they cleaned up before they left. Once the electrical inspector comes we should be up and running.

1 year ago

Reply from LGCY Power

A and J, thank you for the review! We appreciate and are grateful we are able to serve you!

Sep. 23rd, 2024

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Penny Regelman

The install team showed up on time. Also completed the install the same day. Any questions I had were answered while the install was taking place. The install team work well together. After completing the install the system was fully checked out.

1 year ago

Reply from LGCY Power

Penny, we're grateful to hear of the professionalism you received from our team. Thank you for taking the time to leave us a review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Sep. 5th, 2024

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Natalie Slagell

The men were very polite and not any trouble at all. I was very busy with 8 children and they didn't disturb us or pull me away from taking care if them. They only needed a few questions answered and access to the control panel in the basement.

1 year ago

Reply from LGCY Power

Natalie, thank you for taking the time to let us know how thorough and enjoyable your experience was with LGCY Power. Thank you for choosing us! Enjoy your system.

Aug. 22nd, 2024

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Verified Customer

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Larry

Once you get on your providers solar buy back plan you start to see the savings. Even in Texas heat bills are $60 and under. And a 30+% tax credit really helps with the cost. Based on my limited needs so far customer service has been great.

1 year ago

Reply from LGCY Power

Larry, we truly appreciate you taking the time to leave us a review. Thank you for letting us know what a stellar job we did for you. We value your opinion and business! Thank you for choosing LGCY!

Aug. 12th, 2024

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Amy Jensen

We’ve had solar for a year and a half now. No complaints! We put off getting solar for a while but I’m glad we made the leap when we did. We saved a lot of money in the long run. LGCY was great in helping us get set up. They were very informative and listened to any concerns or questions we had without being pushy.

1 year ago

Reply from LGCY Power

Amy, we're grateful to hear of the professionalism from our whole team. Thank you for taking the time to leave us review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Jun. 27th, 2024

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Brenda Williams

The crew needs a trencher or rent a trencher. The poor crew hand dug the long trench from the barn to my house. It took all day and none of the solar part got done that day. If it wouldn’t have rain right before they came it probably would’ve taken them two days. I felt so sorry for them. Surely a small trencher or rent would have been cheaper than paying 4 guys to hand dig a trench. The crew was friendly but spoke very little English but we managed to communicate.

1 year ago

Reply from LGCY Power

Brenda, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Jun. 19th, 2024

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Zene “Zen” Orr

The install crew arrived an hour early to begin their work, but not necessarily a bad thing for us as someone was already home. The person who worked on our breaker box was thorough and let us know that not everything was properly labeled.

1 year ago

Reply from LGCY Power

Zene, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jun. 17th, 2024

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Legacy solar

They completed the installation even though there was a delay in the solar panels being delivered. Also, explanation of how system functioned and that there was an inspection process of the system from city and Ameren. All work completed on the installation on the same day.

1 year ago

Reply from LGCY Power

Thank you for taking the time to let us know what a great job we're doing, we really appreciate it!

May. 30th, 2024

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jerrie manning

They were on time and very polite. Worked hard all day. They had to return to Reno for something they needed. This is a lengthy drive. They returned and finished the job even though it was much later that day. I appreciate the integrity in their promise to return and finish. Very professional.

1 year ago

Reply from LGCY Power

jerrie, thank you for taking the time to let us know how attentive and dedicated the team was to getting your job done. We appreciate your feedback. Please follow us on Instagram @LGCYPower for solar information and hacks.

May. 23rd, 2024

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Jenny Rentschler

The installers were amazing. They were very polite and friendly and did a great job. Very meticulous very particular and overall did a wonderful job. We couldn’t say enough about them. They should be commended for their work. We were very impressed.

1 year ago

Reply from LGCY Power

Jenny, thank you for taking the time to let us know what a great job our team has done. We'll be sure to pass that along. Thank you for your business and choosing LGCY for your solar power needs!

May. 23rd, 2024

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Verified Customer

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S. Marcusen

From beginning to end (highlighted by my main contact, Justin) the entire team was responsive, dedicated, and excellent to work with in getting my solar system installed! They provided timely, confident and professional answers to any and all questions I had about the system and the processes to install it and get it online.

1 year ago

Reply from LGCY Power

S. Marcusen, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

May. 9th, 2024

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