LGCY Power: Read 885 User Reviews From Real Homeowners

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Verified Customer

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Denny

LGCY Power promised me a rebate for the first year of payments and I still haven't received it, even though I have been calling practically everyday. The equipment is doing well. It is cheaper than paying for the electricity. But during the installation process, they caused damage to my back porch which still hasn't been fixed. I requested them to fix it because the screws went all way through the roof.

4 years ago

Reply from LGCY Power

Denny, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Doug Hapeman Davenport, FL

The solar panels were installed in a timely fashion, and all inspections completed. But Titan Solar has yet to turn on the solar panels. We have contacted them twice during the past month, but no response on when the system will be turned on. We have begun payments on the solar loan this month and are still connected to Duke Energy. We are paying our regular Duke Energy bill and the additional solar payment with no solar yet. We are very disappointed with the lack of response from Titan Solar. Please light a fire under their back side and get this system operating.

4 years ago

Reply from LGCY Power

Doug, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Verified Customer

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RBrammer

Sales team tried to sell features that planning team doesn't use, planning team made poor designs based on shade of surrounding houses. 3rd party contractors did poor Job checking outputs during initial installation, as well as install/reinstall damaging shingles.

1 year ago

Reply from LGCY Power

RBrammer, we apologize that you are having a negative experience while going solar. We would love to help get things sorted out. If you could contact us with more information at customerservice@lgcypower.com or call 855-353-4899 opt 3, we can discuss your account details and how everything can be resolved. Thank you.

Aug. 28th, 2024

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Verified Customer

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William Lambert Tyler, TX

In order to use the LGCY app to track performance of our array, we need a map of the panels. However, despite multiple attempts and many phone calls, we have not received the map. This refusal to do such a basic and important service leads me to question how reliable support from LGCY will be if we do need technical help with our panels.

3 years ago

Reply from LGCY Power

William, I just received confirmation that your solar map is up and running. Thank you for bringing this to our attention.

Jun. 9th, 2022

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Verified Customer

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Emmanuel Nogueras Davenport, FL

The sale consultant was amazing and the installers were good. They only thing I am not satisfied with is the lack of communication of what items are delayed and it is hard to get ahold of someone when I need them to clarify things

4 years ago

Reply from LGCY Power

Emmanuel, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 22nd, 2022

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Verified Customer

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Lois Schwieters Ramona, CA

I was supposed to recieve a $2,000 incentive for going through LGCY and never got it. I reached out to both the sales rep and customer service and havent recieved any resolution to this. No responses back from the rep, and no follow through when I emailed customer service back. This has been extremely frustrating.

4 years ago

Reply from LGCY Power

Lois, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Eric

Chose them because of the incentive they offer. I am still missing some of the skirts for the solar panel and I was given some wrong information about switching electrical parts. I still had to pay for the electric bill for the next month or so. Installation was pretty smooth.

4 years ago

Reply from LGCY Power

Eric, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Kelly Las Vegas, NV

Our neighbor was getting solar panels and the sales guy talked to us and we decided to go with them. They totally underestimated the timing for the installation. They said two and a half days and it took two to three weeks to get back to finish it.

4 years ago

Reply from LGCY Power

Kelly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 6th, 2021

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Verified Customer

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Tonya San Diego, CA

They installed the solar on my roof in February. Today is April 15th and I still have not heard from anyone on when they will have these panels up and running. It took them from Feb to April and several complaints before the finally patched up all the holes in my ceiling the put inside my unit.

5 years ago

Reply from LGCY Power

Tonya, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Trena Norman

There was an issue with the electrical panel in my home. I was not informed about the problem until I called the company. I still haven't seen a return on my investment.

10 months ago

Reply from LGCY Power

Trena, we’re sorry to hear about your experience and regret the issues and frustration. Your feedback is important—please contact our office directly so we can review the details and discuss next steps at 855-353-4899 or customerservice@lgcypower.com.

Jul. 8th, 2025

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Verified Customer

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Nicole Castillejos Sun City, CA

The process has been very slow. I signed months ago and the installation is still incomplete. As we head into the summer months, my bills are higher, which was a main purpose in switching to solar.

3 years ago

Reply from LGCY Power

Nicole, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 16th, 2022

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Verified Customer

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Leann Haugen Roseville, CA

Sales was great, install was quick, waited for permits etc. Had to ask if system was activated and now what? I'm not sure about billing, etc, but you already want my feed back

3 years ago

Reply from LGCY Power

Leann, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Verified Customer

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Fred Brannan Fort Worth, TX

Lack of communication thru the process. I had to reach out every step of the way to find out what's next. Also, still waiting on the coverage of the first three months payments that the sales rep promised

3 years ago

Reply from LGCY Power

Fred, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Nader Nasser Rancho Cucamonga, CA

System was installed about 2 months back yet not inspected and not connected. Also there are loose units on the roof making very loud noises when windy and it took 1.5 months to send a person to assess

4 years ago

Reply from LGCY Power

Nader, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Verified Customer

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Joseph

The salesman was very knowledgeable and persuasive. The installation process went well but it sat there two months without being hooked up. Once the panels are in place there is a problem getting service.

4 years ago

Reply from LGCY Power

Joseph, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Jacob

I like the Legacy power app. You can actually monitor your system without any additional money. The installation process was pretty fast. The inspection process was incredibly slow.

4 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Cindy

Getting the energy company to sign off took quite a while but the actual installation process was good and the coordinator was responsive to all our questions and it is now performing as advertised.

5 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Blank Blank

The panel crew left tools and fittings in the yard. Not a lot, but enough I wouldn’t want to run them over with my mower. To be fair it was dark and raining when they finished up about 730/8pm. The gentleman who did the electrical and final connect/inspection I would give 5 stars too! Super easy to talk to, down to earth, was about to dive into the specifics and learn me a thing or two but it was cold and really windy so I cut him off and let him get back to work. But I felt like he would’ve stood there freezing to teach me if I wanted. A nice added touch would be to have a vehicle and/or personal description or pictures of the crew who are showing up at your house. A pic/bio of the crew would really set you apart from others.

2 years ago

Reply from LGCY Power

Blank Blank, thank you for your review and feedback! We truly value your opinion and business! Thank you for choosing LGCY.

Apr. 9th, 2024

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Verified Customer

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Marci Arkin San Diego, CA

It is 3 Weeks Now that has Passed and I am Still Waiting for the SDCiunty to Come to my Home & Do an Inspection so that Finally My Solar Panels would be Installed???

3 years ago

Reply from LGCY Power

Marci, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Luz Orlando, FL

The Solar Panel Orange County Inspection approved no. I speech with Ashley but no comimg yet. Waiting more than 2 week for come and make the work that is necessary

3 years ago

Reply from LGCY Power

Luz, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Matthew Neal Edgewater, FL

Was told wouldn't be made to make first payment until installation was completed… we have no Tesla wall yet and my first payment is the 17th of this month…

4 years ago

Reply from LGCY Power

Hi Matthew. Thank you for your review. We are submitting your feedback to our customer service department and will follow up as soon as possible.

Aug. 31st, 2021

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Brian Campbell

The sales team was great, the actual workers who installed the system were also really good to work with. However, overall, the communication was not very good and the installation process had many holdups and delays, and there was miscommunication all around. Hoping that is the system is up and running. It will pay off, but the installation process was a headache.

1 year ago

Reply from LGCY Power

Brian, thank you for your feedback. We really do appreciate it. Glad to hear the installers were professional and met your expectations. We do regret to hear of the lack of communication. We appreciate your patience and understanding. If you have any questions or concerns in the future, please feel free to contact us at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jul. 1st, 2024

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Megan Hannel

I wasn't thrilled about receiving packages and deliveries without prior knowledge, but from what I saw, the installation crew worked on the project with steady progress. They did not update my main fuse box as they had told me, and when questioned, the crew had no knowledge of that discussion. I have no complaints about the delivery man or the installation crew themselves, just lack of communication and not following through with offers made.

2 years ago

Reply from LGCY Power

Megan, thank you so much for taking the time to leave your feedback. Our apologies for the lack of communication. We do appreciate your patience and understanding. We are grateful for your business. Thank you for choosing us.

May. 23rd, 2024

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Robert Boker

Sales reps did a awesome, had some mishaps with the final design which cause installation to be delay. Reasoning was due to no capy of final layout sent to customer to review before installation crew came out. Once changes were made and approved through us and the company. Crew had come out several times due to weather. They overcame the odds and got it installed in 1 day. They did a awesome job.

2 years ago

Reply from LGCY Power

Robert, thank you so much for your patience and understanding. We're happy to hear the team stayed vigilant in completing your system installation. We're happy to have you as a customer and are truly grateful and appreciative of your business. Thank you for choosing LGCY.

May. 23rd, 2024

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Katrena Caeti Oswego, IL

I have not been very happy with the communication of LGCY. I had to call several times and each time they said they would escalate my question and nobody ever called me back. They get a 1 star The installation crew gets a 5 star because they explained everything, answered our questions, cleaned up the mess from the packaging, and were great to work with.

2 years ago

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Verified Customer

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Howard

It just took so long, and I don't know that necessarily legacy power is at fault, but it took a long time and It's still not turned on.

4 years ago Edited January 10, 2024

Reply from LGCY Power

Howard, we are sorry to hear about how long your project is taking, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Greg

So far customer support has responded when I asked questions. They were great at installing it. It takes a long time to get connected to the grid.

4 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Hemdee Kiwanuka Henderson, NV

Worst customer service ever... once they set you up, no one checks up on you. And still my NV Energy bill is still high!

5 years ago

Reply from LGCY Power

Hemdee, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Chad Brase

The install crew was fine. They were polite and worked hard. But they were here on a 96 degree day and they struggled like anyone would. There were 2 areas that were damaged on the siding and the soffit where ladders were placed against the house. They did a good job cleaning up however.

1 year ago

Reply from LGCY Power

Hi, Chad. Thank you for taking the time to leave your feedback. We are grateful for your patience and understanding. We apologize for any troubles you have experienced. If you haven't already, feel free to reach out to our customer care team and provide them with any information you deem necessary at 855-353-4899 opt 3 or email us at customerservice@lgcypower.com.

Aug. 29th, 2024

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Martin Torres

Installation was fast and efficient. What I disliked and unprofessional was debris and trash was left everywhere. I guarantee you they would not have left that kind of mess in a upper class neighborhood but since they serviced a lower income are I felt like they did not value my services

1 year ago

Reply from LGCY Power

Martin, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company and we truly do value each and every one of our customers. Please contact us at customerservice@lgcypower.com or call 855-353-4899 opt 3 and we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jul. 17th, 2024

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Jacob Lindgren

Outsourced installers didn’t get it done fully because materials weren’t available. Multiple trips. Didn’t put it in initial placement and had to break a tree back. Legacy is supposed to finish the install but has delayed twice. still isn’t installed.

2 years ago

Reply from LGCY Power

Jacob, we apologize for any delays or inconveniences you've been experiencing. Your satisfaction is our priority. Please don't hesitate to contact our customer care team with any questions or concerns at customerservice@lgcypower.com or call 855-353-4899 opt 3.

May. 9th, 2024

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Vanessa Maldonado

My drywall was cut into without authorization/notification. A glass bowl was knocked off a shelf inside while crew was drilling and it broke. Install was initially supposed to be a week prior and nobody ever showed up so when they did arrive it was unannounced. Install took 4 days.

2 years ago

Reply from LGCY Power

Vanessa, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com or call 855-353-4899 opt 3 and we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 30th, 2024

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Patrick Kiesewetter

Couldn’t speak English much at all! Didn’t take shoes off when entering the house. Worked till 10pm trying to finish job, but had to return on a Sunday! We’re 2 hours late on Sunday, which I’m waiting on compensation for my lost time waiting! They did finish up and I like the finished look to the project.

2 years ago

Reply from LGCY Power

Patrick, we apologize for the inconveniences and frustrations you've experienced. Please contact us with more information at customerservice@lgcypower.com or call 855-353-4899 option 3. We appreciate your feedback. Thank you for your patience and understanding.

Mar. 20th, 2024

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Kristen Shields Fontana, CA

I was not given honest information about the annual increase of my monthly payment and I did not sign the page that lists the annual increase. I was told specifically that my payment would never increase like my SCE bill does. I tried to contact my sales rep with no response.

3 years ago

Reply from LGCY Power

Kristen, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 15th, 2022

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Verified Customer

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William Gould Las Vegas, NV

Improper hookup per NV Power. Had to change install to pass inspection. Slow to respond to phone inquiries.

4 years ago

Reply from LGCY Power

Hi William! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Mar. 22nd, 2022

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Verified Customer

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Dianne Teets Las Vegas, NV

Kept me rating average because the work has not been completed yet, but so far things are going well

4 years ago

Reply from LGCY Power

Thanks Dianne! We're excited to hear from you once the work has been completed.

Aug. 31st, 2021

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Verified Customer

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Jacob North Las Vegas, NV

The salesman was honest and willing to work with. When I contact them about something, they have gotten back to me.

4 years ago

Reply from LGCY Power

Jacob, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Matt Smith Mesa, AZ

Sam was really good in the beginning and very personable. The problem was at the end when certain financial obligations were not met on his end. I was extremely surprised and disappointed by this.

3 years ago

Reply from LGCY Power

Matt, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Verified Customer

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Debra Chavarria Alvarado, TX

Still waiting to use them been installed since April 25 and still not turned on yet

3 years ago

Reply from LGCY Power

Debra, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 19th, 2022

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Verified Customer

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Dean Richmond Camarillo, CA

Salesman disappeared after I signed up. Long period of time from install to start

4 years ago

Reply from LGCY Power

Hi Dean! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Mar. 22nd, 2022

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Verified Customer

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Jonathan Carl Jorgenson Henderson, NV

Hte systme seems to be working, however, i cannot see any information on the app

4 years ago

Reply from LGCY Power

Jonathan, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Alfonso Ramirez Glendale, AZ

Still not hooked up with solar. Having to pay for loan and APS. Double bills now.

4 years ago

Reply from LGCY Power

Alfonso, we are sorry to hear about the miscommunication. It looks like your system was turned on recently. Please feel free to contact us at customerservice@lgcypower.com, and a member of our Customer Care Team will help you with any other questions you may have.

Mar. 10th, 2022

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Verified Customer

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Carol Brady Anchorage, AK

Not quick on client support; installed 31/2 months ago and still not up & running.

4 years ago

Reply from LGCY Power

Carol, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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Victor M Verona Fort Worth, TX

Several delays in things I'm told and when they actually happen.

3 years ago

Reply from LGCY Power

Victor, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Verified Customer

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Clarissa Cowan San Diego, CA

System stopped working 6 weeks ago and is taking 10 days to get team out to fix

3 years ago

Reply from LGCY Power

Clarissa, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Verified Customer

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George Nawar Cleburne, TX

My electric bill has done nothing but increase since getting the panels

4 years ago

Reply from LGCY Power

George, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 10th, 2022

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Verified Customer

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David LaJeunesse Queen Creek, AZ

The instillation crew was excellent and the system works great.

4 years ago

Reply from LGCY Power

David, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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Verified Customer

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Michael

It took over two months for them to get the system up and running.

4 years ago

Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Steve Northington Stockton, CA

Installed over 30 days ago, still hasn't been turned on

3 years ago

Reply from LGCY Power

Steve, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Verified Customer

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Carl lamb Burleson, TX

I'm not getting the alput I thought I should

3 years ago

Reply from LGCY Power

Carl, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

LGCY Power Reviews

Summary of Reviews