Sunrun Reviews
9.1
Overall Score
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Verified Customer
Review Source
Paul
Sun Run was one of two solar companies I looked into. I picked them because of their affiliation with Costco. Whenever there's been an issue people got back to me promptly and resolve any issues. The only thing is I was under the impression that our utility company was going to pay us for excess production. Now that's been called into question and I asked Sun Run to look into it but nobody's gotten back to me.
5 years ago
Verified Customer
Review Source
Kylam Vista, CA
Haven't run into any issues with the equipment - so far it's running well. I had to check on their installation work and constantly monitor. They want to run the conduit right above my living room and it would be ugly. So I had to ask them to route to the top of the roof so it's not visible. That's the only thing I didn't like about it. I'm glad I caught them before they did that.
A while back I received an email that said my bill was going to increase from $105 to $157 - when the contract said I would only have a 2% increase annually. So I called the rep, and the rep said that the price was wrong. I asked SunRun to confirm and they said they don't know how the $157 got sent to me, but they didn't want to confirm the new price of $107.
5 years ago Edited September 14, 2021
Verified Customer
Review Source
Alex San Marcos, CA
Prices are probably a little bit higher than some others but once you factor in everything I am quite impressed. Everything was finished extremely well, I had a neighbor put in solar form another company and that took as long as a week. They are very attentive and dealt with an issue with out homeowners association promptly. There are some glitches in the app and it's not really up to date but everything I purchased was state of the art.
5 years ago
Verified Customer
Review Source
Jose Fresno, CA
Sunrun has been very responsive. The installation was nice and smooth, it only took about one day. The equipment runs well, we had a couple of issues but someone was able to run those details and now everything is going perfect. I like that is backed by a warranty. The only thing is that we feel we got short handed on the loan aspect based on what the salesman told us.
5 years ago
Verified Customer
Review Source
Liz
For instillation they showed up when they said they would they and did it, I believe, in one day. They took all of the pictures of the roof tiles before they started they took another set after they finished and got it up and running and approved by electric. Then they came out and fixed any ones that were broken. They did everything professionally and right away. There were just a couple little items that came up but they were right on top of it.
5 years ago
Verified Customer
Review Source
Steven
We had trouble getting the approvals from another energy company because every time they would try to get it put up they came back with some other kind of lame excuse why they wouldn't approve it. So yeah, SunRun did a fine job. I've had no problems with the equipmant at all. It produces energy and my light bill is virtually nothing. I've already recommended it several times.
5 years ago
Verified Customer
Review Source
Gary San Diego, CA
They've been responsive and anything that's come up on they have taken preemptory action to ensure that the system continues to operate efficiently. Instillation went fine. People showed up when they said they would and they did the installation very quickly and efficiently. There was one minor glitch that they corrected promptly because they were monitoring the system and realized that something that wasn't working right so they came out and fixed it before I even realized there was a problem.
5 years ago
Verified Customer
Review Source
Ralph
The salesman that came to my home was very thorough and explain all the details and how it works. He was very good which is why I choose SunRun. The instillation went very good. They were very neat and clean. They even laid out tarps when they went in the attic. I've had SunRun for about four years now and my electric bill has gone down, especially the months like spring and summer with air conditioning and stuff. So, I'm really pleased with the money I save.
5 years ago
Verified Customer
Review Source
Lon Sun City, AZ
For instillation they sent out their crew supervisor who came they and went very quickly. They were very organized and professional. They completed walking us through and explained what they were going to do. Then after instillation, they explained the whole process once again and how everything works. Our bills have been nonexistent so I mean we're getting a good return on our investment. During the whole process support information was provided and the follow up on on everything has been very good.
5 years ago
Verified Customer
Review Source
Kathleen Vista, CA
The specific representative that was sent to our home was professional she was reasonable and took time to listen to what our needs were. She found the right number of panels and installation to set our scheduling. I couldn't have asked for a better customer service. If I had a question they are always available and responsive even after the installation.
5 years ago
Verified Customer
Review Source
Rosamond
I chose SunRun because I checked some reviews online and I was impressed they actually offered leasing plans. They we were very clear, forthright, and honest about what the whole process was going to be like. The instillation process was just very professionally done and they were very interested in making it look good on the outside which I really appreciate. They rearranged the panels a different way so it would look more aesthetically pleasing. I thought was great that they really are concerned about how we're actually living with these panels.
5 years ago
Verified Customer
Review Source
Raymond Saint Albans, NY
SunRun saves me money on my electricity bills. If I have any questions about my account or anything they handle it professionaly. The installation process was excellent. They went up on the roof and put every solar panel in one by one. Then they did the electricity really well from that from the basement o on up to the top of the roof so it was definitely a professional job.
5 years ago
Verified Customer
Review Source
Peter Grand Terrace, CA
We like SunRun because they have been a very good company. Whenever we have had a problem that we needed fixed, they are prompted about coming right out to check our system. The men who come are very polite and listen to what the problem is and are just very good with the customer. The instillaton process went great, they did everything they needed to do and were very good at cleaning up after themselves.
5 years ago
Verified Customer
Review Source
Karen Barnegat, NJ
Sun Run was recommended to me by my brother. It took a while to see the full effect but now I am starting to see it. Everything is working perfectly. It all went smoothly, they finished installing it in two days and the men were very courteous and they cleaned up after themselves. Every time I call with a question, they answer it quickly and honestly.
5 years ago
Reply from Sunrun
We love to see that from your installation all the way through your contact with customer care has been great. Welcome to the Sunrun family, let's create a better environment. Please let us know if you have any questions!
May. 4th, 2019
Verified Customer
Review Source
Theresa San Diego, CA
We got it because it was offered through Costco. Our representative was very responsive and answered all my questions in a timely manner. When we decided to add another panel, he had no issues making the change. They also reached out to me before the end of the year for purposes, to make sure I had the amount I needed to claim my credit on the federal tax return. Everything seems to be working great and installation went very smoothly.
5 years ago
Reply from Sunrun
Hello Theresa, we are happy to see that you were able to go solar through our partner Costco. We loved to read about your experience and are happy to see that the number of benefits you received after going solar. Thank you for helping us create a planet run by the sun!
Apr. 23rd, 2019
Verified Customer
Review Source
Johann Marysville, CA
We had it in our last home and it was a pleasant experience so when we bought a new home we called the same man. Anytime I have any question in regards to the sale of my house and getting it set up in the new house, they were very helpful and tell me every step. The sales rep is awesome, anytime we needed anything, we messaged and it was taken care of. We have had no problems with it.
5 years ago
Reply from Sunrun
Our Service Transfer team works hard to make sure that we are making this transition from the homeowner to the buyer as seamless as possible. We are happy to see that this was your experience. Thank you for sharing your experiences, and hope to see you get solar on your new home.
Apr. 23rd, 2019
Verified Customer
Review Source
Deborah Sumter, SC
They have done everything they said they would do and I didn't have to do much myself. Everything was installed on the roof and in just a couple of days and the man from the electric company made sure everything was done right. I haven't saved sixty to eighty dollars on month on my electric bill yet but I am hoping I will start saving soon. I have recommend it to some family and friends.
5 years ago
Reply from Sunrun
Deborah what a wonderful review. Thank you for taking the time to let us know what a great job we did. We are excited to see what savings are in store! Let's create a planet run by the sun!
Apr. 15th, 2019
Verified Customer
Review Source
Jerry Las Vegas, NV
They have a better plan and a better team to put the solar panels up the other companies. It is good equipment and it is all made in the US. Their customer service is persistent and they get right back to you. There were a few glitches but they fixed that immediately. The price could be a bit lower but with the cost of installation and panel it's probably within market value.
5 years ago
Reply from Sunrun
Jerry thank you for your taking the time to leave us a review we appreciate you sharing your experience!
Apr. 11th, 2019
Verified Customer
Review Source
Theo Manteca, CA
They were with Costco and I know that Costco only uses the best and does a lot of research before they have people come in and sell their products so I knew it had to be a good company. Their customer service kept me in the loop about installation, which was done within three to four hours, and if I had any questions they were there to answer. The solar product seems to be working well in my house.
5 years ago
Reply from Sunrun
Love reading this review! We will make sure you are happy Theo as a Sunrun and Costco customer. Thank you for helping us create a better environment and a planet run by the sun.
Apr. 11th, 2019
Verified Customer
Review Source
Cheryl Sena Santa Clarita, CA
Superb Customer Service and Product! Mike T was so awesome; the way he described the features and the payment options of our new Solar System. The process to install was also quick and easy. Finally, the crew came out, made sure the roof was ready for the installation, and we were good to go very quickly. He followed up to make sure we were enjoying our new system soon after. I'd recommend SunRun to anyone wanting out of paying exhorbitant fees for electricity!
5 years ago
Reply from Sunrun
What a wonderful review Cheryl! You are the reason that we love what we do. Customers that are happy with their overall experience, we want to thank you for helping us create a planet run by the!
Mar. 11th, 2019
Verified Customer
Review Source
Charles Hemet, CA
They offer a lease instead of buying the solar panels. We had a lot of difficulties at the beginning with installation and getting it all set up with the power company but they were very supportive and helpful. Their equipment does not come with fencing to keep the birds away so we had to have somebody come in and put wire around the outside and I think that should be part of the equipment.
5 years ago
Reply from Sunrun
Thank you for your feedback, Charles. We have areas of opportunity, and thank you for this information. We are happy to hear that you were overall statisfied! Let's create a planet run by the sun.
Feb. 20th, 2019
Verified Customer
Review Source
Gilbert Phelan, CA
I'm satisfied, it seems to be a good investment. The equipment works well. They did a good job with installation, they stayed with it until it worked. There was some delay in getting started but once they started it one or two days for the actual install and there was a problem and then it took two or three day for the tech change and it has been fine ever since.
5 years ago
Reply from Sunrun
Meeting your satisfaction is what we strive for Gilbert. It's amazing to read about your experience with the installation all the way through getting any issues addressed in a timely manner. Thank you for helping us create a planet run by the sun.
Feb. 20th, 2019
Verified Customer
Review Source
Peter
Customer service has always been really prompt and able to give me the right answers or put me in touch with the right person. Installation went really well. The people were very knowledgeable and professional and stayed out of the way of other people in the house. They were generally very friendly. I have had any technical issues with the equipment.
5 years ago
Reply from Sunrun
Peter what an amazing review, you made our day! It's important to be prompt and provide correct information, that way the customer feels comfortable during the process. If you ever have any questions feel free to reach out to us, we will always be welcoming and responsive to your needs.
Feb. 20th, 2019
Verified Customer
Review Source
Bob Santa Ynez, CA
The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.
5 years ago
Reply from Sunrun
Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!
Feb. 15th, 2019
Verified Customer
Review Source
kathye Collier Grass Valley, CA
Everyone from start to finish on the Sunrun team did exactly what they said they would do. All appointments were kept and everyone was so polite it was refreshing. We haven't had the installation long enough for me to recommend them as to savings and apparently I will not know if I am indeed saving money until 1 year has elapsed. I will know more at that time.
5 years ago
Reply from Sunrun
Wow! Amazing review Kathye C. we are so pleased to hear that your appointments were kept and our team was professional. Since your Sunrun rate is lower than that of your utility, so rest assured you are in the right hands! Welcome to the Sunrun family, let's power forward.
Feb. 12th, 2019
Verified Customer
Review Source
Robert Davis Riverside, CA
Initially I learned about Sunrun because I knew one of their representatives. I certainly liked the idea of going green and saving money on my electrical utility bills with them. When I talked to the representative they were fantastic. They had confidence in their numbers and were really professional so I signed up. The installation was great and everything works well, I've had no issues with them whatsoever
6 years ago
Reply from Sunrun
Grateful for your wonderful feedback, Robert Davis! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun
Apr. 5th, 2018
Verified Customer
Review Source
Edward Cartlidge Bethlehem, PA
I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.
6 years ago
Reply from Sunrun
Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
Verified Customer
Review Source
Joseph Hamm Phoenix, AZ
When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.
6 years ago
Reply from Sunrun
Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!
Apr. 5th, 2018
Verified Customer
Review Source
Gordon Beaver San Lorenzo, CA
I researched about 10 different companies and they came up with the best deal for me. We signed up for the service and it didn't cost me anything to get it up on the roof. Eric, the representative that I talked to, was absolutely perfect. He came all the way out of town substituting for someone else and did a great job. He came back out a second time because we needed to talk with him some more and he did a nice job.
6 years ago
Reply from Sunrun
Thanks for your advocacy, from start to finish, providing the best customer experience is our aim! It's why trusted retailers stand behind our brand! As well, having local branches in most every state we operate ensures speedy and efficient installations for your project. So happy you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
Verified Customer
Review Source
Richard Hoffman Oceanside, CA
We started looking through Costco since they have good merchandise and got their name that way. We were just interested in solar, but we had heard horror stories from other people that had used other solar energy companies. The customer service rep that we talked to as very enlightening though. He came out to our house and explained everything to us. In the end we just decided to go with Sunrun. So far our experience has been excellent.
6 years ago
Reply from Sunrun
We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!
Apr. 5th, 2018
David Milas
They sold me a 2G/3G communications module in 2022 when 3G was officially obsoleted. It has now stopped communicating, and they are charging me $300 to upgrade to LTE. They do not warranty any of their equipment if you buy it.
3 weeks ago
Reply from Sunrun
Hello David, we appreciate you bringing this to our attention. We are so sorry to hear that you are having a communication issue with your system and our team would be happy to look into this for you. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. Thanks!
Aug. 23rd, 2024
Review Source
Mizrahi Group
It's already been a year in my Brooklyn New York house that we had a problem with some power repairing our house on East 28th Street and Avenue R in Brooklyn these people promised me to dig in a fix my SunPower cuz one of their electric fuses is no good we've been waiting already one year still paying for some power monthly even though our lawyers are on top of it this is the worst company don't ever do business with them again ever these people are supposed to be shut down they lie to people they take your money they'll never get anything done if you have anything broken
1 month ago
Reply from Sunrun
We're genuinely sorry to learn about this, Mizrahi. We're here for you and would love the opportunity to speak with you further about your concerns. Please send your service address to resolutions@sunrun.com. Once we gather more information on the issues you are having, we will personally connect you with an Expert to help you further. Thank you for giving us the opportunity to turn your experience around.
Aug. 7th, 2024
Jodhan Basanta (Copier)
If there was an option for half star or zero star that what Sunrun deserved, I have Sunrun solar system since 2018 for the first 4 years it works ok producing as per contract, in 2022 a few technician came saying the system is not reporting and all went down from there for the past 4 years Sunrun unable to fix the system and the entire system is down. Do yourself a favor and stay far from Sunrun, they are using cheap parts and meters if it break or stop working they cannot find replacement.
1 month ago
Reply from Sunrun
Thank you for bringing this to our attention, Jodhan! We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update.
Jul. 24th, 2024
Review Source
Dave D
Looking forward to having the new technology that solar offers. The security that knowing the battery a long with having solar. Just started the.process so once that is done I expect to jump to 5 stars.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Dave! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Peter Soule
This is a critique of the new roof, solar system installation, and follow up customer service.
1. The new roof, installed and guaranteed by Sunrun, has been leaking for over a half year and Sunrun has done nothing about it.
2. I was told that installation of the panels would be facing due South and tilted 20 degrees for optimal performance in Hawaii. The panels were installed due West and tilting 8 degrees, nowhere near the optimum orientation.
3. I have been trying for over two years to get Sunrun to correct the orientation issue with no corrections made.
4. I have been trying over 6 months to fix the leaking roof with no correction being made.
5. Until these issues are resolved, I cannot, in good conscience, recommend Sunrun to anyone looking to install a photovoltaic system. In fact I would recommend you run the other way.
2 months ago
Reply from Sunrun
Peter, sincere apologies for this experience and we would love the opportunity to make it right. In order to best assist you, please send your address and these concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!
Jul. 17th, 2024
Steven D
If I could give Sunrun "Zero" stars, that is what they deserve. This is the third residence with a Sunrun system. Started with them 2011. They are NOT the same company as far as service as in the past.
Most recent system was installed October 2023. Nothing but trouble from the start. Inverter and battery replaced within a month. Battery was programed incorrectly and just exported its contents to the grid each night within 2 hours. Constantly called customer service and just got lip service and mis-information.
System has now been completely down for two weeks. Still trying to get someone out. Appointments are scheduled but no one show up. Just given excuses but then told that my case was escalated to priority. Makes no difference. No help from regional or district managers.
2 months ago Edited June 30, 2024
Reply from Sunrun
Hi Steven, we appreciate you bringing this to our attention. We are deeply saddened to hear that your system has been down for two weeks, and for that, we sincerely apologize. Our team would be more than happy to take a look into this and help resolve your concerns. We will be sending you a private message requesting additional account information so we can confirm your account. Thanks!
Jul. 1st, 2024
Cynthia Capetillo
I've been a member for 14 years, my system originally costed $54K and I've paid on it all this time. It has been down for 8 months with no repair happening anytime soon. All my efforts to get this system repaired has been in VAIN. THEY ARE THE WORST COMPANY I'VE EVER DEALTH WITH. I now just want out of my lease so I can move forward with another vendor. They claim I still owe $50K after 14 years of payment to get out of my lease for the last six years. NEVER USE SUNRUN. All they every say is it is escalated and for 8 months nothing happens. I am also very concern because I am on a well and must have electricity but where I live Edison can go down regularly and without solar I don't even have water. This situation does not even phase them.
2 months ago
Reply from Sunrun
Cynthia, we are so sorry to hear that your system has been down for several months and our team wants to do everything on our end to help turn your experience around. After looking into your account, we see that your Escalation Expert, Joe, sent you an email on June 27 with an update on your case. Please respond to his email with any questions you have so he can help you further. Thanks!
Jun. 29th, 2024
Nat Hayes
This company deserves ZERO stars. I have been trying to reach someone regarding removal of the panels so that my roofer can install a new roof. NO ONE has called or emailed me back despite multiple attempts (more than 10 times) to get this service scheduled. This has been going on for several weeks. I have NEVER experienced such POOR customer service in my life.
Sunrun apparently just wants to collect its monthly fees and is absolutely not interested in providing any customer services whatsoever. It is obvious that money and profits are the only thing Sunrun cares about. It is mind blowing how little they regard they hold for their customers.
It is equally stunning how such a pathetic company was able to become the country's largest residential solar company. I'm certain there are many third-world companies worldwide that are providing infinitely better service than Sunrun. NO ONE COULD POSSIBLY BE WORSE.
There is a very good reason why Sunrun consistently gets abysmal ratings on multiple consumer rating sites. Any 5-star reviews are highly suspect and are likely posted by company employees.
I am completely regretting ever having heard of Sunrun and urge anyone considering signing up for Sunrun to AVOID SUNRUN LIKE THE PLAGUE. You'll thank me later. Trust me.
2 months ago
Reply from Sunrun
We are so sorry to hear that you are having a difficult time scheduling an appointment to remove your panels, Nat. Our team would be happy to look into this and help schedule an appointment for you. In order for us to best assist you, we will be sending you a private message requesting additional account information. Thank you!
Jun. 29th, 2024
Verified Customer
Review Source
Raj
I was really impressed with the installation process, it was done very well. The amount of work done was just right, not overwhelming at all. So far, everything has been going smoothly and I'm happy with the results.
4 months ago
Reply from Sunrun
This is awesome, Raj! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
David
I don't hear much from them, making it hard to judge. We still have bills from PGE and SunRun. The service was good overall, but no, I wouldn't recommend it.
4 months ago
Reply from Sunrun
Thank you for sharing your feedback and thank you for your review, David. We will be sending you a private message to assist you with your concerns. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Chester
My experience was really good. They delivered on all their promises and I'm satisfied with the service. That's all I have to say.
4 months ago
Reply from Sunrun
Your review brightened our day, Chester! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
Kiki
The installation of solar panels caused extensive damage to my roof and resulted in a costly replacement of a window. Although the customer service representative was helpful and reimbursed some of the damage, the overall experience was marred by the lack of accountability from the installation team. The positive aspects were overshadowed by the significant financial burden I had to bear due to the damages caused during the installation process.
4 months ago
Reply from Sunrun
Thank you for sharing your story, Kiki. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we can look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Casimiro
The service did not meet my expectations as it was supposed to help with my electricity bill, but I am still paying a significant amount. I feel disappointed as it has not provided the assistance I was hoping for, and I am still paying for additional charges on top of my regular bill. Overall, I am not satisfied with the service and do not feel like it has been beneficial to me.
4 months ago
Reply from Sunrun
Hello, Casimiro, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. Please send your service address to resolutions@sunrun.com. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!
May. 8th, 2024
Verified Customer
Review Source
Raul
I had a great experience, almost perfect. I was truly satisfied with the service provided. The staff really took care of me, making me feel valued and cared for.
4 months ago
Reply from Sunrun
We're thrilled you had a good experience, Raul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Melody
I had a positive experience initially, but it went downhill when I needed to contact management. Despite promises, they never followed up on an incident, leaving me feeling neglected and disappointed. Overall, the lack of communication and accountability was very disappointing.
4 months ago
Reply from Sunrun
Melody, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!
May. 8th, 2024
Review Source
Patty Woody
I have been with sunrun for over 6 years. From the representatives to installers , customer service is great. Always keeping you up to date on your status from the beginning to the end. 😁
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Patty! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jun. 22nd, 2024
Review Source
Glenn Guinita
The best customer service! They worked around my schedule for the install. Got the job done fast and clean! Luxur Install team were pros! Very happy with my solar highly recommended.
3 months ago
Reply from Sunrun
We are happy to hear that the Installation was quick and that everything ran smoothly, Glenn! We appreciate you taking the time to share your experience during this process. Thanks!
Jun. 8th, 2024
Verified Customer
Review Source
Dave
great product. i only wish that they werent so insistent to not overbuild the system. you can always add panels later, they said. BUT not without negating the terms of the original install. It was pretty bad advice.
5 months ago
Reply from Sunrun
Thank you for your review and thank you for sharing your experience, Dave. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Mar. 20th, 2024
Verified Customer
Review Source
Michael
I recently had the pleasure of using this company for installations in two different homes, and I must say, they exceeded my expectations both times. The process was smooth, quick, and they delivered on everything they promised. Their service is top-notch, and I truly believe they are the best company in the business.
8 months ago Edited January 10, 2024
Reply from Sunrun
Michael, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that you have used our company in two of your homes. Thanks for being part of our Sunrun family!
Jan. 10th, 2024
Verified Customer
Review Source
Robert Jones Washington, DC
I have been very pleased with the way the panels blend in
with my roof. Also, the small amount of additional items
necessary to make the electric hook up.
8 months ago
Reply from Sunrun
Thanks for your review, Robert! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jan. 3rd, 2024
