Sunrun Reviews
9.1
Overall Score
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Verified Customer
Review Source
Mike
The system I purchased has performed exactly as promised by the salesperson. The installation process was smooth, although it took some time to get approval from PGE. Overall, I am extremely satisfied with the system and it has met all my expectations. I couldn't ask for more in terms of performance and reliability.
4 months ago
Reply from Sunrun
Thanks for your review, Mike! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Delbert
I had a fantastic experience with this service. Everything went smoothly without any problems. The process was quick and efficient, and the team did an exceptional job. I would highly recommend this to anyone looking for a reliable service. My overall experience was excellent, and I would definitely suggest it to others.
4 months ago
Reply from Sunrun
This is awesome, Delbert! Your positive feedback is like a ray of sunshine to us. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Gary
I recently had solar panels installed by SunRun on two of my houses in Arizona. The installation process went smoothly and quickly. However, I am still receiving high bills from Tucson Electric, so I can't say for sure if it was worth it. SunRun has moved out of Arizona, so I can't compare my bills to theirs. Overall, it seems like a good deal, but I would advise others to wait and see before making a decision based on my experience.
4 months ago
Reply from Sunrun
We are so sorry to hear this, Gary. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Anonymous
I recently had a service done by this company and I must say, the experience was mostly positive despite some delays. The technicians were helpful and accommodating, making sure the job was completed to our satisfaction. Overall, we are pleased with the service they provided and appreciate their efforts to work with us every step of the way.
4 months ago
Reply from Sunrun
Thank you for taking the time to share your experience with us! We’re thrilled that our technicians were helpful and accommodating on your project. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
May. 8th, 2024
Verified Customer
Review Source
Judith
I had a great experience with SunRun. Whenever we had questions, they were always available and on time. They explained everything clearly and followed through with no mess. I highly recommend them for their professionalism, respectfulness, and overall great service. It was a pleasure working with them.
4 months ago
Reply from Sunrun
Thank you for sharing your feedback, Judith! We are thrilled to hear that we were able to help answer your questions in a timely manner. Thanks for helping us create a planet run by the sun.
May. 8th, 2024
Verified Customer
Review Source
Saiid
I had a great experience with this service. Everything went smoothly without any issues. The staff took their time and knew what they were doing. The process took about a day, maybe a day and a half. Overall, I was very satisfied with the service.
4 months ago
Reply from Sunrun
We're thrilled you had a good experience, Saiid! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Martin
I am currently facing issues with SunRun as they are refusing to expand my solar system. Despite the smooth installation process, I am disappointed that my contract prevents other companies from adding solar panels to my roof. This has left me feeling frustrated and limited in my options, creating a bind that I am unhappy about.
4 months ago
Reply from Sunrun
Thank you for sharing your experience, Martin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Elizabeth
I had a bit of trouble during the process, but overall, I would say it went fine. The customer service representative was polite and helpful, although there were a few moments of confusion. In the end, my issue was resolved satisfactorily. I appreciate the assistance and would consider using this service again in the future.
4 months ago
Reply from Sunrun
Thank you for sharing your experience and thank you for your review, Elizabeth. We are happy to hear you had an overall good experience and thank you for helping us create a planet run by the Sun!
May. 8th, 2024
Verified Customer
Review Source
John
The representative greeted me with a friendly "Hello" and asked how I was doing. I responded positively, stating that everything was great. The exchange was pleasant and efficient, leaving me satisfied with the service provided.
4 months ago
Reply from Sunrun
Hi there, John! We are thrilled to hear that you had such a positive interaction with your Sales Representative. We appreciate you taking the time to share your experience with us. Thanks!
May. 8th, 2024
Verified Customer
Review Source
William
I had a great experience with Sun Run's customer service. The representatives were friendly and provided good service. The installation process was smooth and completed in a day. Overall, my experience with Sun Run has been positive and I am satisfied with their work.
4 months ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, William! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
May. 8th, 2024
Verified Customer
Review Source
Beau
The installation process was smooth and efficient. The team completed the work in a timely manner, although it did take longer than expected. Despite the slight delay, they were professional and got everything done. I was impressed with their service and would definitely recommend them. Additionally, I appreciated being able to pay my bill early. Overall, a positive experience with this company.
4 months ago
Reply from Sunrun
We're thrilled you had a good experience, Beau! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Daniel
My experience with the system installation was positive overall. The customer service was responsive and helpful, although there were some delays in scheduling due to my system acting up. The installation itself went smoothly without any issues or inconveniences. It has been a few years since then, but I have no complaints about the service provided.
4 months ago
Reply from Sunrun
Daniel, thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
May. 8th, 2024
Verified Customer
Review Source
George
I had a great experience with the customer service team. They were prompt, efficient, and professional in setting everything up. The salesman was helpful, and the unit has been working smoothly for over a year with no issues. Overall, I am very satisfied with the service provided.
4 months ago
Reply from Sunrun
Hi there, George! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Larry
The service was excellent, with respectful technicians who arrived promptly and completed the job smoothly. It's been a couple of years now, and everything is still working perfectly. The installation process was quick, taking only a few hours. Overall, I am very satisfied with the service provided.
4 months ago
Reply from Sunrun
We are happy to hear that the Installation was quick and that everything ran smoothly, Larry! We appreciate you taking the time to share your experience during this process. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Joel
I had some issues with the product initially, but they were eventually resolved. There was a problem a few months after installation, but it got fixed after a month or two. Overall, the customer service was helpful and resolved my concerns.
4 months ago
Reply from Sunrun
We are happy to hear that our team was able to help resolve any issues you were having after your installation. Thank you for taking the time to share your feedback with us, Joel!
May. 8th, 2024
Verified Customer
Review Source
Irina
I have been quite satisfied with my experience so far with Sun Run. Everything has been very smooth and I have encountered no issues. Overall, I am pleased with the service and would recommend it to others looking for a reliable option.
4 months ago
Reply from Sunrun
Irina, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
May. 8th, 2024
Verified Customer
Review Source
Larry
The service I received was excellent. The team took their time to ensure the building plan was perfect and the installation went smoothly. They were efficient and had everything up and running within a week. I appreciate their follow-up to check on how things are going and if I had any feedback. Overall, I am pleased with their work and the service provided.
4 months ago
Reply from Sunrun
This is awesome, Larry! Your positive feedback is like a ray of sunshine to us, and we're so happy that the installation process was seamless for you. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
William
I am extremely satisfied with the service provided by the company. They are always prompt in answering any questions I have and keep me updated on the progress. The installation process was quick and efficient, even with a metal roof. I highly recommend them to anyone considering solar power for their home.
4 months ago
Reply from Sunrun
William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Jose Ojeda
The customer service at Sun Run was very good and responsive when I reached out. While I had some concerns about subcontractors, overall I am satisfied with their service. The communication was clear, and I found them to be very responsive. I am pretty well satisfied with the service provided by Sun Run.
4 months ago
Reply from Sunrun
Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy that our Customer Care Team was responsive and attentive during this process. Thank you for being part of our Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
Kevin
The customer service was receptive, although I had to contact them multiple times for the same issue. The installation process was smooth, with neat and courteous technicians. However, there were discrepancies in the system's performance compared to what was promised in the contract. Despite assurances of rebates for underperformance, I did not receive them over several years. Overall, the experience was mixed due to inconsistent system output and unfulfilled promises.
4 months ago
Reply from Sunrun
Thank you for sharing your story, Kevin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Manuel
I have had a positive experience with this service. Whenever there is an issue, they respond promptly and send someone to fix it. While we did encounter some problems, they were able to resolve them satisfactorily. Overall, I am satisfied with their service.
4 months ago
Reply from Sunrun
We really appreciate you taking the time to share your feedback, Manuel! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Marcel
I had a positive experience with this product. It exceeded my expectations and I would highly recommend it to others. The quality was top-notch and it met all of my needs. Overall, I am very satisfied with my purchase and will definitely be a returning customer.
4 months ago
Reply from Sunrun
Thanks for your review, Marcel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Carl
The help I've received from the representatives has been excellent. They are knowledgeable and always up-to-date with information on energy savings. The communication is smooth and timely, and I have had no problems with the company.
4 months ago
Reply from Sunrun
This is awesome, Carl! Your positive feedback is like a ray of sunshine to us, and we're so happy that your representatives were informative and able to answer any questions you had. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Henry
I had a wonderful experience with this service, finding it to be thorough, efficient, and smooth. I am completely satisfied with the outcome and would highly recommend it to others. The process was seamless and the results exceeded my expectations. Overall, a fantastic experience that I am very happy with.
4 months ago
Reply from Sunrun
Your review brightened our day, Henry! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
James
I recently had some work done on my roof, and although I wasn't around for most of the service, I found it to be satisfactory. There were no broken tiles, which was noted, and overall, it was a good experience. The job was completed well, even though I wasn't present for most of it. I would recommend this service based on my positive experience.
4 months ago
Reply from Sunrun
We appreciate you sharing your experience with the recent work you had done on your roof, James. Thank you for taking the time to share your feedback with us!
May. 8th, 2024
Verified Customer
Review Source
Henry
I have always relied on them for assistance whenever needed. The last interaction was 7 years ago, and it was smooth. Currently waiting for a response to a recent query, but no issues so far. I trust their service and have no concerns. Expecting a prompt reply. Everything has been satisfactory.
4 months ago
Reply from Sunrun
We are happy to hear that you are enjoying the full benefits of going solar, Henry! It brings us so much joy to hear that our representatives were prompt and able to assist you. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Leonard
I've had this product for nearly three years now, and it's been smooth sailing. Initially, there was a minor issue with the panel color not matching my trim, but the company quickly rectified it on the same day. Overall, the experience has been problem-free, and I am satisfied with the performance. No complaints at this point.
4 months ago
Reply from Sunrun
It brings us so much to joy to hear that our team was able to rectify the issue you were having with the paint color not matching your trim. Thank you so much for your positive feedback, we are so happy that you are enjoying your system! Thanks Leonard!
May. 8th, 2024
Verified Customer
Review Source
Sharon
I recently tried this product and it has exceeded my expectations. It has been incredibly beneficial in terms of saving me money. The overall experience was great, and I have no complaints. I highly recommend it to others looking for a similar solution.
4 months ago
Reply from Sunrun
Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Harold
The service provided was excellent - punctual, informative, and efficient. The work was completed promptly, with clear explanations throughout. The quality of the work was impressive, and everything was tidied up efficiently. Overall, a great experience with the team.
4 months ago
Reply from Sunrun
Harold, we are so happy to hear that our services were punctual, informative, and efficient. Thank you for taking the time to share your positive experience with our team.
May. 8th, 2024
Verified Customer
Review Source
William
I recently had 5 technicians come in for installation, although I haven't needed to use the system much yet. They were quick to answer my questions and completed the job in 2 days. Everything looks good and works well. I haven't had any issues since then, and my utility bill is now in the negative, which I appreciate.
4 months ago
Reply from Sunrun
We're delighted to hear that our technician team was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, William!
May. 8th, 2024
Verified Customer
Review Source
Sharon
I am so grateful for having solar panels installed in my home. They have truly made a significant positive impact on my life. The energy savings and environmental benefits have been invaluable. I highly recommend going solar to anyone considering it.
4 months ago
Reply from Sunrun
Thanks for your review, Sharon! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Anonymous
I had a frustrating experience trying to get information about a product. The customer service was unhelpful and made it difficult to get the answers I needed. It was a disappointing and time-consuming process that left me feeling dissatisfied with the company.
4 months ago
Reply from Sunrun
Thank you for bringing this matter to our attention. We are so sorry to hear that you had an issue with getting information from our Customer Service Representatives about our product. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send us a private message with your service address to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Mei Xue
Jacob R. is very good customer service. Knowledgeable and professional!
1 week ago
Reply from Sunrun
We're pleased to hear about the positive impact your representative, Jacob had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Mei!
Sep. 11th, 2024
Review Source
Gary Justus
A Good Experience! We pay only the monthly connection fee of about $9 to Xcel Energy. Our net meter has rolled backward 1970 kWh this past 12 month period. Our 12 month (366 day) production was only 83% of expected (sized) production, so glad we oversized it at 139% of previous 12 month usage. We strongly suggest that you oversize your system's number of panels. I calculate that the system will pay for itself in 12-13 years, not considering the investment value of the money we spent and could have otherwise have invested at current interest rates. Also consider getting a battery backup for when outages occur. Also suggest you obtain at least one quote for same size system from another reputable solar vendor.
3 months ago
Reply from Sunrun
We're thrilled you had a good experience, Gary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jun. 8th, 2024
Verified Customer
Review Source
Rosemary
The customer service at this company is top-notch. Every time I've called, the staff has been friendly, knowledgeable, and quick to resolve any issues. I was really impressed by the safety precautions they took during the installation process, blocking off areas with caution tape and ensuring our safety. The job was done well, and I felt like they went above and beyond. Overall, I had a great experience with them.
8 months ago Edited January 10, 2024
Reply from Sunrun
Thanks for your review, Rosemary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jan. 10th, 2024
Verified Customer
Review Source
Valerie
My experience with SunRun and the techs was incredibly positive. The installation process was smooth and professional, with the crew taking care of all the details efficiently. Not only did they install the panels, but also a brand new electrical panel. Recently, we received our first electric bill and were pleasantly surprised to see it in the negative. This confirms that we are producing more electricity than we are using, just as SunRun promised. Overall, I am extremely satisfied with the service and results.
8 months ago Edited January 10, 2024
Reply from Sunrun
Thanks for your review, Valerie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 10th, 2024
Verified Customer
Review Source
April L Lindevald Union City, NJ
We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.
10 months ago
Reply from Sunrun
We're thrilled you are having a good experience, April! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 25th, 2023
Verified Customer
Review Source
Mark
Well, I'm into my third year already and I haven't had any problems with the equipment, it has been working flawlessly. In fact, it seems to be getting better with age. Now I don't know if that's possible, but I tell you what, I've sure been getting a lot of rollover. I've been producing still a lot like crazy, so that's awesome. I've been very happy with the lease agreement and the payments have been more than acceptable. It's been fantastic. I've got 24 panels on my small roof, and I just I love it. It's working out really good. These guys were right on top of everything. Even when I initially had a problem with one of the brackets that held the panel, I needed it trimmed off because it was hanging out a little bit. They came right back, took care of it, no problem.
11 months ago
Reply from Sunrun
Thank you so much for your wonderful review, Mark! We are absolutely thrilled to learn that you are saving money with solar. Our mission is to simplify and enhance your solar journey, and having you as part of the Sunrun family brings us immense joy. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Lori J
Phillip, our SunRun Representative is fantastic, he answered all our questions, he makes sure everything is going good with us, and he even periodically stops by to see how we're doing and how we like our solar. Once they put the solar up, it was fast and it was efficient and they were great about cleaning up anything in the yard. The guys were just superb. We have not had any problems and we're loving our no ComEd bills. We used to pay $250 a month for ComEd, now we don't. They're absolutely trustworthy. I'm very pleased with them and the customer service and the way that they treat us afterwards. We're not just forgotten, they still check up on us. It it's just amazing. It's there, it's not just making a sale and goodbye, you're part of the family.
11 months ago
Reply from Sunrun
We are so happy to hear that your representative, Phillip, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, Lori!
Sep. 29th, 2023
Verified Customer
Review Source
Earle
I think the the the girl who told me about SunRun was very good and she explained everything to me and how much money I would save and that was the right choice. The gentleman came over here, put it up in a speedy time. I think it only took a couple of days. It was great experience. They put it up and and it was not complicated for me to be able to clean it or anything else. It gets pretty clean pretty quick. But I think it could have been a lot easier if they didn't put that white material at the bottom of each panel because it doesn't get cleaned too well. But actually it's very good. I think my roof is going to be have to be done probably in the next two or three years and they're going to have to remove the solar panels. And that's going to be a little costly I think.
11 months ago
Reply from Sunrun
We're thrilled you had a good experience, Earle! We really appreciate you taking the time to share your feedback and use this information to continue to improve your solar experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
William
They were very, very informative, supportive and I had already made the decision. So it was a very simple matter of just arranging the installation. The date was selected. I was asked to trim a few branches from some trees that are around my property and their truck with the crew with the equipment arrived and they spent most of the day, installing the panels, getting the battery in, laying the cable the the pipe, the the ductwork for the cables, and mounting the control equipment on the on the side wall. It was a pretty straightforward process. They were very respectful and responsible. I pay 100 bucks a month and I don't have to worry about it.
11 months ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Cathy Holiday
Shannon was amazing, very helpful and really knows her information about solar energy, I would highly recommend her.
1 month ago
Reply from Sunrun
Thank you for sharing your feedback, Cathy! We are thrilled to hear that your representative, Shannon, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Aug. 17th, 2024
Verified Customer
Review Source
Rolando Alvarado
Working with Sunrun has been a pleasure. They always have been there when I needed service and to solve any problems.
1 month ago
Reply from Sunrun
Thanks for your review, Rolando! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 13th, 2024
Chad
Unfortunately, I have bad experience with Sunrun.
My bill with Edison was $150/month or less during the year and $600 to $800 during July and August.
Now with Sunrun, I am paying $221.00 to Sunrun and $50 to $100 during the year and $500 to $600 during July and August to Edison.
I spoke to the sales manager, and she gave me a SMART idea, I should appreciate her and Sunrun about her advice and mentality, she said: "you can turn off the refrigerator if you think it will increase the electric bill" .
I reached out again to my Sales rep. and he helped me to get in contact with a Manager from Sunrun, her name is Yosselin. She tried with a professional way to show me that the solar system is working good but my consumption increased. Then she suggested to have her team call me to add more Panel and for sure pay more and she reached out to me in June 24, 2024 saying the Team will call me and till now 8/26/2024 end of Summer 2024 I didn't hear back from Sunrun Team.
I won't recommend the service of Sunrun for anybody.
All that happened around June 2024 and till now
3 weeks ago
Reply from Sunrun
Thank you for bringing this to our attention, Chad. We are so sorry to hear this and we would be happy to look into this for you. We will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.
Aug. 27th, 2024
Verified Customer
Review Source
Florence
I am extremely disappointed with the service I received from the person sent to help with my tax income. Despite numerous attempts to contact them, I have been left frustrated and unable to complete my tax return. The lack of response and assistance has been terrible, and I am at a loss for who to turn to for help. This experience has left me feeling unhappy and dissatisfied with the service provided.
2 months ago
Reply from Sunrun
Thank you for bringing this to our attention, Florence. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.
Jul. 23rd, 2024
Review Source
David Barraza
Tami and her team have been great to work with. The process has been very easy to follow and has moved quickly. I’ve been informed of every step that is taken and I’m looking forward to getting my system up and running.
1 month ago
Reply from Sunrun
Thank you for sharing your feedback, David! We are thrilled to hear that your representative Tami was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Aug. 9th, 2024
Review Source
Robert Wonsley
Great support. Survice Representative, Phillip K., explained solar Panel installation and electricity cost savings thoroughly. He stops by my house frequently to check my satisfaction and answer questions.
1 month ago
Reply from Sunrun
Robert, your feedback is greatly appreciated! We’re delighted to learn that Phillip, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.
Aug. 6th, 2024
Review Source
Daniel Gaestel
My agent was personable and very knowledgeable. He made sure I understood everything we spoke about, and even though he couldn’t make the sale because my roof was too small he made the visit enjoyable.
1 month ago
Reply from Sunrun
Your review brightened our day, Daniel! Thanks for taking the time to share your experience!
Aug. 5th, 2024
Desmond Cobb
Great introduction to solar and it was a very educational experience, staff provided a super informative explanation of the solar program and answered questions honestly without gimmicks.
1 month ago
Reply from Sunrun
This is awesome, Desmond! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thank you for considering us as your solar provider!
Jul. 31st, 2024
Joseph
Sunrun makes it easy, fast, and affordable. Cut to the chase and work around your schedule is the way to make someone smile. After 3 years, an upgrade to more panels is the way to go!
1 month ago
Reply from Sunrun
Thanks for your review, Joseph! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 31st, 2024
