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Verified Customer

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Juliann

I recently purchased a home with solar panels already installed. I was surprised by the high true-up cost and questioned the value of having solar if it would be so expensive. Overall, I am unsure about the benefits of solar energy based on my experience.

4 months ago

Reply from Sunrun

Thank you for reaching out to us, Juliann. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

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Verified Customer

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Robert

Customer service was responsive but the installation process had some hitches. Unfortunately, my solar system has been down since January and I'm still waiting for parts. This has led to high electricity bills as I wait for repairs. Disappointed that the system stopped working after only 2 years. Hoping for a prompt response to fix the issue.

4 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Robert. We are so sorry to hear that your system has been down for several months, and for that, we apologize sincerely. To address this, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and look into the delays. Thanks!

May. 8th, 2024

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Craig Ohlendorf

Sunrun installed a system that was not explained at all. Found out that the system does not work in a brown-out and does not offer a rebate on gas, which the salesperson said it does. I would not have gone with Sunrun if I knew what they were going to install. The salesperson never explained anything about the battery they were going to use. I have complained to Sunrun but they will do nothing. They installed a cheaper battery (NO back up in a brown-out and no gas rebate that the salesperson promised), not Tesla. Why would I have solar that doesn't work in a brown-out??? Every Sunrun installation and other solar companies that I have come across uses Tesla batteries, but mine they didn't. And, of course, the salesperson that sold me the system does not work for Sunrun anymore. I can see where this is going to end up in court.

3 months ago Edited July 23, 2024

Reply from Sunrun

Craig, we appreciate you bringing this to our attention. We are so sorry to hear that you are not getting the answers you need and we'd be happy to speak with you further about any concerns. For more information related to pricing and questions you may have, please contact our Solar Advisors at, 1 (833) 324-5886, as they'll have the most up to date answers. Thanks!

Jun. 12th, 2024

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Leonard James

"Run from m Sunrun!" -------- 6/10/24. We had Solar Panels installed on our home for almost two "2" years by Sunrun Solar. To me, SUNRUN is a joke. Our requests to have them Removal and Reinstall solar panels have been lingering for at least a year. I must apologize for recommending this company to others and hope they receive better service than I have. The roofing company is waiting on Sunrun to Remove the Solar Panels. I'm just hoping that they will provide us with reasonable customer service. Unless they do this I cannot recommend Sunrun as a reliable Solar Company. They did a good job installing the panels. They understandably had to come back and clear up a couple of repairs. But as far as I'm concerned; "a good company should be judged base on the service they provide rather than the promises they made to get a sale. Some of our neighbors have had similar experiences with this company. You probably need to "Run as far and fast as you can" from Sunrun Solar. Their customer service stinks!

3 months ago

Reply from Sunrun

Hi Leonard, we appreciate you bringing this to our attention. Let me start by saying we are so sorry to hear that it is taking longer than expected to remove your panels and our team would like to look into this to ensure you are updated on your project. Please be on the lookout for a private message requesting additional account information. Thank you!

Jun. 12th, 2024

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G. Russell Zink

Do not utilized this company! Scam. Here is what happened:I was at a major food store shopping and was asked by a employee of Sunrun who had a booth at the store if I had solar. Said no, and he agreed to have a rep call me for an appointment. He did and we established a time. The Solar Consultant arrived on time at my home. He was an excellent salesperson and emphasized that after the assessment and prior to any installation, I could cancel at any time. He was anxious for me to sign, but as I read the contractural agreement, the major food companies contract called out 5 day cool down for purchases. This was clearly in the contract. As such, I told the Sunrun representative that this needed clarification as opposed to what he verbally claimed that I could cancel anytime before construction began. It was obvious he wanted me to sign without reading these details. I did not sign. The next day, I received an email from the Regional Manager of Sunrun. He clearly stated…. "The five days is the major food companies requirement for purchases statewide. In addition, you can cancel at the time of your final design…” (not written in the contract) and lastly he said he reiterated ….. "you can cancel anytime before construction begins.” He went one to say…. "This is not an option we like to publicize due to the work Sunrun and the food invests, but we will of course cancel you project without charge” My response was as follows: "Thank you for your response. My concern is your written agreement clearly states five days! I understand the written contractural 5 day cool down after which the contract is valid!” I continued "If I, as you customer, cancel at anytime time prior to construction begins (your words), it should be so stated in the contract, not just verbally. I would need a legal documents that states you policy before we can continue." However, if you perform the site survey and provide me with a final quote that I accept, I can agree to the 5 day CA timeline.” Surprise: The next day I received the following email message from the Regional Manager. ."Hi,We won't be able to accommodate your requests - good luck and I'll will follow up with our sales person”

3 months ago

Reply from Sunrun

Thank you for bringing this matter to our attention, Russell. We are genuinely sorry to hear about your experience during the Sales process and for that, we deeply apologize. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send an email to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!

Jun. 12th, 2024

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Judith Haddow

Great communication with everyone on the SunRun team. I am saving a minimum of $200/month on my utility bills. Wish I had installed solar a long time ago.

3 months ago

Reply from Sunrun

Thanks for your review, Judith! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jun. 5th, 2024

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Peter Phillip

Found them through Costco, started the conversation and it was easy and very professional all the way through. Would highly recommend them for Solar...

3 months ago

Reply from Sunrun

We're pleased to hear about the positive interaction you had with our Sales Representatives at Costco, Peter! Thank you for helping us create a planet run by the sun!

May. 30th, 2024

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Barbara Mucha

I got Sunrun last year, however it took me 4 months to get a contract to review. Had I got my contract on day 1 I would have vetoed it immediately. That was on July 17, last year. I kept contacting them continuously. The cancellation page said should I change my mind they would remove the panels. The said, No we will not remove them. All of my texts to Sunrun were on attorneys advice. Finally on December 13, 2023, I sent them a Demand letter to Lehi, Utah Thier main corporate office. I had Sunrun come on July 17, 2023. It took me 4 months to get a contract to review. I finally received something that resembles a contract the end of November. It said it had 10 days to make an informed decision. I was not given that option. Next I wrote a Certified Demand Letter on a attorneys advice on December 13, 2023 and sent it to a much larger Sunrun office in Lehi, Utah, advising them of my problem. I never received a response. They had 60 days to respond.. That was February . In the Demand letter they had 60 days to remove the panels. They said they wouldn't remove them. The main contract page says if they don't pick them up by 60 days, the panels are mine to dispose of as it wish. Next I began receiving collection notices and deactivating notices on what is now legally my Solar panels according to my contract. They gave up any rights to the panels on February 13, 2024, when the didn't picky them up. It's now May of 2024 and now they have trespassed on my property and shut off my Solar system. I come on Social media because, I know people like myself need to save money due to the rising costs. However, I believe in dealing with a reputable company, which Sunrun is not. NO RESPONSE. I STARTED RECEIVINGCollection 🔤 l, then most recently letters of deactivation letters.

3 months ago Edited June 5, 2024

Reply from Sunrun

Thank you Barbara for reaching out to us. We are so sorry to hear about your experience with our services and apologies for any frustration we have caused you. We want to help you and we will be sending you an additional message to assist you. Thank you!

Jun. 8th, 2024

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Verified Customer

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karen kiang Gaithersburg, MD

1 . Poor communication: After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either. 2. Poor management I have had three different case manager for just this one work order of reinstalling five solar panels. 3. Unexpected arrival with late notice

8 months ago

Reply from Sunrun

Hi Karen, we’re genuinely apologetic for the difficulties you’ve faced. If you could send us an email to resolutions@sunrun.com containing your service address and a summary of the issues you’re dealing with, we’d be happy to help. Your willingness to reach out allows us to explore ways to assist you better. Thanks!

Jan. 2nd, 2024

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Verified Customer

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Brandon Omaha, NE

5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!

8 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Brandon. We would love the opportunity to make things right and speak to you further on this matter. To best assist you, please send us your address and the details of your interaction to resolutions@sunrun.com, so that we can take steps to resolve your system issues! Thank you!

Jan. 2nd, 2024

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Paul VDB

It would be nice to have a final follow-uo.

2 days ago

Reply from Sunrun

Hi Paul! Thank you for sharing your feedback. We'll be reaching out to gather some more information and see how we can help!

Sep. 17th, 2024

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kevin ehlers

Think twice about sunrun . They didn’t install the panels flat on the roof . This causes a major problem with pigeons. Two of my grandchildren have gotten very ill from the feces that falls off of my roof. I have contacted them about this problem and their solution is for me to pay to have them come out and put critter guard At my expense. My suggestion is to find another company that’s responsible for their products and quit putting that expense onto the customer.

4 months ago

Reply from Sunrun

We appreciate you reaching out to us, Kevin. We are so sorry to hear that you are having an issue with pigeons on your panels and our team would like to help find a resolution for you. In order for us to best assist you, please send an email to resolutions@sunrun.com with your service address so we can confirm your account and help you further. Thank you!

May. 22nd, 2024

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Rich Green

The professionalism that everyone showed me and the attention to detail from the beginning to the end they were always there to answer my questions and support me one of the best companies I have ever dealt with..🥳

4 months ago

Reply from Sunrun

This is awesome, Rich! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

May. 1st, 2024

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Peter Koedyk

My panels are producing what they said they would produce. My electric bill is now about $12 a month! Sunrun delivered on it's promise and a year in, everything is working like it should.

4 months ago

Reply from Sunrun

Thanks for your review, Peter! We're so happy to hear that you're saving money with solar power. Our goal is to make solar power an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Lancer Kind

All the details are thought about, planned, and explained well in advance. This company really knows what they are doing. They have done a great job getting my family and EV nearly off the grid.

4 months ago

Reply from Sunrun

This is awesome, Lancer! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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selma carballo

Explained throughout what would be expected during installation and ongoing process! Have great customer service that will follow up on whole process and if one has any question are readily available.

4 months ago

Reply from Sunrun

This is awesome, Selma! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 1st, 2024

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Michael Laflamboise

There is nothing really that I did not dislike about sunrun if I have a problem or something they'll probably be on it before I notice it other than that I was very happy with the talking to the people

4 months ago Edited May 9, 2024

Reply from Sunrun

We're so happy to hear this, Michael! Thank you for sharing your feedback and being part of the Sunrun family!

May. 1st, 2024

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richard gerweck

It is incredibly simple and very comforting to watch the energy production in real time on the Sunrun website and especially when my system produces enough kWh to sell back to the grid.

4 months ago

Reply from Sunrun

Thanks for your review, Richard! We're so delighted to hear that you're enjoying the app and saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Don Brown

All the contract guarantees were met. I never had an issue during the installation process. The work was done in a timely manner without any issues. A great job by an awesome company.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Don! We really appreciate you taking the time to share your feedback and are happy to hear that the entire process went smoothly for you! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 1st, 2024

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Gary Schloss

We just had our 2nd SunRun System installed on our home. 8 additional panels, inverter and 2 Tesla Powerwall Batteries. From start to completion of the install the project was a dream.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Gary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2024

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Andrew Fauver

Very clear explanation of plans and how they work, only took a few weeks from signing till start-up date, install only took one morning, and I’m able to access my energy production info in their app.

5 months ago

Reply from Sunrun

Thanks for your review, Andrew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 8th, 2024

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Verified Customer

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Steven Spencer, MA

Everything that Sunrun said about solar was right on the money. We haven't had a electric bill since we had solar installed. Plus we also charge our EV with it.

10 months ago

Reply from Sunrun

Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 8th, 2023

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Verified Customer

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Van

I've had it now for almost a year, and there's been no problems. The guy that I was working with was always very accessible and willing to answer questions.

10 months ago

Reply from Sunrun

Thanks for your review, Van! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are having a good experience with us. Thank you for choosing us as your solar provider!

Nov. 1st, 2023

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Verified Customer

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Patrick Lombard, IL

11 months ago

Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 20th, 2023

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Verified Customer

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Wendy Ormont Jack Hemler

The system haa been reliable. In 5 years we had 1 panel or wire go bad and Sunrun fixed it in 3 weeks. We missed a lot of summer production but the process was really smooth and easy. (Amazing is not my comment)

11 months ago

Reply from Sunrun

Thank you for sharing your story, Wendy. Your feedback helps us continue to improve your solar experience. We're glad to hear your panels were fixed! If you ever need additional help, feel free to reach out to us directly! Thanks for choosing us as your solar provider!

Oct. 4th, 2023

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Verified Customer

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John Panek Ludlow, MA

It works as promised and has had only one problem in all the years it has been on the roof. The problem was not with the hardware but an oversite by a technician.

11 months ago

Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Kevin

they just took care of everything all at once, no problem. It was very easy and it's working well. We're very happy with it, and our True Up bill is almost zero.

11 months ago

Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 29th, 2023

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James Boldman La Salle, IL

Sunrun was the fourth solar company my wife and I got bids from, they were the only ones to follow thru, every single sunrun person that we dealt with were professional, respectful and very helpful, Surun is very Highly recommended by my wife and I

6 months ago

Reply from Sunrun

Thanks for your review, James! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 18th, 2024

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Rey Natividad Las Vegas, NV

Sunrun did everything for me of going through the whole process of having a solar power to help me save money on electric. I didn't have to go to the electric company and my HOA dealing with the paper works. It was fast and made it easy for me since I'm busy with works.

6 months ago

Reply from Sunrun

Thanks for your review, Rey! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 6th, 2024

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Max Allen

I am completely satisfied with the program. The only serious problem we had was a lack of solar service for 3 months while an integral part was on backorder, but we were credited with the full amount billed during that period.

6 months ago

Reply from Sunrun

Hi Max! We're absolutely delighted to learn that you've been in touch with our representative and received compensation for the time your system was down. Your willingness to share your experience means a lot to us. Thank you!

Mar. 1st, 2024

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Cathy Vitale Dorchester, MA

Olivia Z was my sales rep. She had so much knowledge and belief in the product. I was looking at multiple solar companies and she assured me I was going with the best. After looking at the contract vs other solar companies, no one does it like Sunrun. I highly recommend ONLY getting solar through them.

7 months ago

Reply from Sunrun

Cathy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 31st, 2024

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Roxanne Randall Sonoma, CA

I’m a customer of Sunrun and I really appreciate your customer service and you’re a good company. You call ahead to let me know when you’re coming and I really appreciate that and I really love Nicole. She’s a good sales person and I’m really lucky to have your service. Thank you very much.

8 months ago

Reply from Sunrun

We're delighted to hear that your representative, Nicole, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Roxanne!

Jan. 10th, 2024

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Shawn Cleary Westerly, RI

My first meeting with Levon was very informative and friendly. I was very happy with the installers and electricians. Everyone was so great and explained everything along the way and I have recommended a friend already to meet with Levon and get the ball rolling for them. So far it has been a great company to deal with.

8 months ago

Reply from Sunrun

Thanks for your review, Shawn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 8th, 2024

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Verified Customer

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Christine Schaumburg, IL

I wish I had down sized my energy expectations. After my husband died last spring and his ventilator, oxygen tanks, compresser power chair lift and bed etc etc were returned to the VA my electric bills have become nonexistent even using the AC most days. I feel that will continue after AC ends but I’ll still pay the full payment for my solar panels to Sun Run. Every bill is one less discretionary money as my income has changed down by 75%.

1 year ago

Reply from Sunrun

Thank you for reaching out to us, Christine! We would love to discuss this further and will be sending you a private message requesting additional account information.

Sep. 7th, 2023

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Verified Customer

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Richard Lybarger Tucson, AZ

Easy process throughout the entire experience. The representatives on Sunrun were friendly, knowledgeable, and very active in keeping me informed on everything leading up to and after the installation.

2 years ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jun. 30th, 2022

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Verified Customer

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Linda Richardson Colorado Springs, CO

So far I thought the hookup to the utility company was only $5/mo. It's been running $15/mo. I also put in a request to check connections due to lights flickering. One guy came out, tightened the electrical panel. Happened again. I called, was given a case number and then no follow up. Thankfully it stopped, but happened in 3 rooms. Still, no call and no follow up.

2 years ago

Reply from Sunrun

Oh no, Linda! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 30th, 2022

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Verified Customer

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Michael ODONNELL Tucson, AZ

since first dealing with Sunrun, I have been impressed and have had no reason to feel that I have made a mistake. They have done a very good job at delivering on their promises.

2 years ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 23rd, 2022

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Verified Customer

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Bob Schneider Bakersfield, CA

Sunrun responded to my request to bring my system to 100% capacity for solar electrical generation quickly and effectively. The options for lease/buy were reasonable and competitive.

2 years ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Janet A. Hill Riverside, CA

Sunrun, are not conniving, manipulating, money robbing liars. Who I appreciate their constant communications with me; letting me know every step of the way, what's going on with me as a customer.

2 years ago

Reply from Sunrun

Thanks for your review, Janet! We're so happy you've had a good experience! Thank you for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Cynthia Mccabe

Easy, efficient, affordable, good communication

2 years ago Edited January 10, 2024

Reply from Sunrun

Thanks for the review, Cynthia! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. We're happy to hear it was resolved quickly!

Jun. 16th, 2022

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Verified Customer

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RUSTAM ALI Hayward, CA

They have been providing us with a great service so far the system is running properly without any difficulties since they have installed my panels I have been getting enough energy for my property I would say that I'm satisfied with the service I have been provided by Sun Run .

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Rustam! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Anonymous

I did have a very large bill and I wish customer service would have been a little bit more clear. I have no complaints with the equipment. The value for your money is good. I have solar and I'm pleased, it has been good.

2 years ago

Reply from Sunrun

Thanks for your review! Savings will vary widely based on your usage and location. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Yehuda

The installation process went smoothly. There is very good customer service, they were there when I needed them to answer my questions and they were patient with me when I didn't understand.

2 years ago

Reply from Sunrun

This is awesome, Yehuda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Juana

Returned my call when there was an error or when there was any problem. They were polite and really helpful with any questions that I had. It is working very well right now and the whole process of installation went well.

2 years ago

Reply from Sunrun

Thanks for your review, Juana! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Kevin

This is a good company. The customer representative was outstanding. Very smooth, everybody was was on point and did a good job. It's the top quality of materials and the backup battery we had is excellent.

2 years ago

Reply from Sunrun

This is awesome, Kevin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Michael

It is the most clean, it's nice, it's finished off real well professionally installed. They have a lady there named Nora who really treated me good and walked me through all the procedures very well.

2 years ago

Reply from Sunrun

Thanks for your review, Michael! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 26th, 2022

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Verified Customer

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Donald

Installation was uneventful, they were gone in one day. They put forty five panels up. They were very professional. They were very organized, they were timely. And all have very good people skills.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Donald! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

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James

Some of the outside trim was scratched during the installation. I think they should be more careful on the installation when they put it in. Other than that install went well, very good. Customer service is very attentive, detail oriented.

2 years ago

Reply from Sunrun

Thanks for the review, James! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention!

May. 26th, 2022

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Verified Customer

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David

I have very good communication with Jasmine at grid alternatives. And the service is very good. It covers most of my utility usage. Very smooth. They answer my questions and stay in touch with me.

2 years ago

Reply from Sunrun

This is awesome, David! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Joe

We've had a little bit of a trouble with service but not much, everything's fine. Install went super well, I was totally amazed how quickly those boys got it done. We're just happy with everything.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Joe! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 26th, 2022

Sunrun Reviews