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George 97 North Bergen, NJ

Being an environmental activist, renewable energy is my way to go and this is where Sunnova comes in. Sunnova has durable and long lasting premium solar batteries. Using Sunnova has really helped me reduce on my electricity utility bills. However the post installation and customer service is abit lacking. Sunnova is however a good solar power service provider.

7 months ago Edited January 30, 2024

Reply from Sunnova

Hello George 97, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 31st, 2024

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Matt & Shannon Braintree, MA

We could not be happier with our switch to solar. The entire process was very quick (less than 2 months and that was including a roof replacement). The entire team was responsive and transparent. After talking to a few solar companies, I am glad we went with Sunnova! I have already recommended to friends who were considering going solar.

8 months ago

Reply from Sunnova

Hi Matt & Shannon, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 18th, 2024

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chris tenaglia

System was designed and installed inspected through County and State permitted rather quickly and have not had an issue with System since installation, saving a significant amount of money in the bill is pretty consistent now so yeah no pretty much what you're going to pay.

8 months ago

Reply from Sunnova

chris tenaglia, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 15th, 2024

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Aaron Pikesville, MD

The installation of solar panels in my home has been very cost-effective, My wife didn't want them at first, but now she craves them because they have saved us a tremendous amount in electrical cost. I have boasted to others in my neighborhood about the advantages of having solar panels installed on the roof of our home.

8 months ago

Reply from Sunnova

Hello Aaron, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 11th, 2024

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Winifred Quinn

So far so good. My system just went live. The sales person and the office professionals have been informative and responsive. I might give a higher score than 4 for value. But it’s too soon to tell since the system just went live and I’ve yet to submit a monthly payment and have yet to see how much the new system is generating electricity.

8 months ago

Reply from Sunnova

Hello Winifred Quinn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 5th, 2024

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Robin Westerfield Glen Burnie, MD

We had a problem with the roofing company. We had air coming around the window and very cold in my bedroom. We had to keep the heat bumped up to 76 degrees to keep our bedroom warm. It took 2 weeks for someone to come out to fix it. Unfortunately, the problem was not fixed. Some came out on a Sunday at 8 am without notice to work on the exterior part. No one came to fix in interior. We had to pay $200 out of pocket to have someone come out to insulate around the window to keep the air out. The roof was replaced November 4th. Exterior was semi fixed November 26. (22 Days with heat up to 76 when is normally between 68-70) Sunnova was awesome. New Castle Roofing not so much.

8 months ago

Reply from Sunnova

Greetings, Robin Westerfiled. We're glad to hear that your time with Sunnova has been positive. We sincerely regret the experience you had with New Castle Roofing.

Jan. 2nd, 2024

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George Franqui

I am very satisfied with the fast process of my application with Sunnova and the customer service I received. The sales person has been of great help answering our questions and doubts. I recommend Sunnova for your solar energy needs.

8 months ago

Reply from Sunnova

Hello, George Franqui. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Jan. 2nd, 2024

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Verified Customer

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M Morongo Valley, CA

They have responded to my issues. The product was put up prior to covid closures. There were some roof issues. I was contacted after quite some time. People came out and fixed the issue of leakage in the house. There was nothing fixed in the interior. I have contacted them and got a response but had been out of the area.

3 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*

Aug. 10th, 2021

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Verified Customer

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Phoebe Mossey South Yarmouth, MA

Our electric bill, especially in summer when we're using central air, has dropped dramatically. Also the panels themselves are solid black and much more attractive than others that have ugly black pipes visible.

3 years ago

Reply from Sunnova

Phoebe, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Barbara Miller Fresno, CA

When I talked with the sales person and signed up, he told me I would never pay more than $120 a month, and this never happened, so of course I am disappointed. But very thankful to cutting back on my PG&E bill. So, I am thankful for that.

3 years ago

Reply from Sunnova

Thank you for sharing your story Barbara! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please feel free to reach out to us if you have any further questions. ^JD

Jun. 22nd, 2021

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Verified Customer

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John Crockett Crowley, TX

Ease of installation and set up, after installation and set up operation is seem less with little to no personal interactions. Receiving monthly email reminders for upcoming payments is also extremely helpful

3 years ago

Reply from Sunnova

Thank you for sharing your story, John! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jun. 22nd, 2021

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Verified Customer

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Barbara Bellamy Fort Worth, TX

saving me money, great customer service, very courteous work crew, courteous, respectful of property.. Cleaned up everything before leaving ..well prepared for city inspection.

3 years ago

Reply from Sunnova

Hi Barbara, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.**MC

Apr. 19th, 2021

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Verified Customer

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Joy Deal Houston, TX

They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD

Apr. 5th, 2021

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Verified Customer

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Joyce Clark

The entire team was knowledgeable and answered ALL my questions immediately. They were courteous and handled the installation exactly as they promised, which included removing and replacing my patio pavers.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joyce! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Dec. 2nd, 2020

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Verified Customer

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Ilima Segoviano

Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.

4 years ago

Reply from Sunnova

Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Verified Customer

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Wendy Carter

Efficient and thorough installation and explanation of each step in the process. The representatives kept me fully informed of what the next steps were and an estimated timeline for the permits and inspections.

4 years ago

Reply from Sunnova

Good morning Wendy, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Linda Cotter

They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.

4 years ago

Reply from Sunnova

Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Fred G

Excellent work done in a timely manner, the team was professional and left work area clean and organized after each days work. Product functions as promised. I would recommend them to family and friends.

4 years ago

Reply from Sunnova

Hello Fred G, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Jan. 8th, 2020

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Verified Customer

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Michael Messore

HAd contacted local rep after installation wit a concern and never got a response. Also one man came to follow up after the installation and said he found a minor problem that he said would be addressed. when the crew came they said they couldn't find anything wrong. no explanation was ever given.

4 years ago

Reply from Sunnova

Hello Michael Messore, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Pete

Everything was pretty typical of the process of getting solar. This is me second time buying solar. Everything happens behind the scenes so to speak and since I haven''t had to contact them because everything has gone pretty smooth. No hassle and everything happens the way it should.

4 years ago

Reply from Sunnova

Hello Pete, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jennifer Alexander Chico, CA

The people I interacted with were very knowledgeable, helpful, and friendly. I never felt like I was bothering anyone with my questions. The installation was quick and efficient.

4 years ago

Reply from Sunnova

Hello Jennifer Alexander , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Pat Weiffenbach

Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.

4 years ago

Reply from Sunnova

Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Nov. 26th, 2019

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Verified Customer

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Hollace Paternoster

Everything was done exactly the way Andrew said it would be, Install was done on time and very clean and neatly done. I pay my bill each month and have had no trouble and for that I am a happy person. Thanks

5 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for sharing your story Hollace! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 8th, 2020

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Joan Filipiak

Excellent communication and great people from start to finish.

2 weeks ago Edited September 9, 2024

Reply from Sunnova

Thank you, Joan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Chris Mettke

I just had my panels turned on so I don’t know enough about the company or how it’s gonna work today answer that any other way.

2 weeks ago

Reply from Sunnova

Thank you, Chris. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Arthur “Art” Hayes

Couldn’t finish twice. Left door tag but didn’t tell me the result. I was in the house all day.

2 weeks ago

Reply from Sunnova

Hello Arthur. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of completing work orders in a timely matter. Thank you for your patience, and giving us the opportunity to serve you better.

Aug. 30th, 2024

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silver surfer

They fixed my broken solar equipment that another company failed to do

2 weeks ago

Reply from Sunnova

Hi silver, thank you for your message. We're glad to hear that your experience with us has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 29th, 2024

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randy snider

Great product and great company that sold and did the install!

2 weeks ago

Reply from Sunnova

Hi Randy. We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Aug. 29th, 2024

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Paul Loucks

Great install , one day Job, polite and clean up was acceptable

3 weeks ago

Reply from Sunnova

Thank you, Paul Loucks! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Aug. 28th, 2024

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Jackie Garis

Everything went just like they said it would. There were no surprises!

3 weeks ago

Reply from Sunnova

Hi Jackie, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 26th, 2024

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Danielle Karch

Everything went great and I look forward to having a greener household.

3 weeks ago

Reply from Sunnova

Hello Danielle. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 23rd, 2024

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jorge wheeler

👍🏽😎 I ‘m new here so there isn’t much for me to say.

4 weeks ago

Reply from Sunnova

Thank you, jorge! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 21st, 2024

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Edward Hozalski

Having the solar system installed was an easy process. The company replaced my roof then installed the solar panels. Monitoring the system is easy and can be done using a computer or smart phone. The technology appears to be top notch.

5 months ago

Reply from Sunnova

Hello, Edward. We appreciate your review and are happy to hear that you received excellent service and a positive experience. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Bill Johnson Delano, CA

I had an outstanding experience with Sunnova Energy. Their customer service swiftly addressed all my concerns, ensuring a hassle-free journey. The solar and battery installation was prompt, sparing me the complexities of dealing with SCE. The user-friendly website and apps further enhanced my overall satisfaction. Sunnova truly excels in reliability, efficiency, and customer service – earning my full 5-star rating.

8 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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Lee Thibeault Worcester, MA

Best decision of my life when buying my home. I have all electric and having these solar panels get me to the point of not having to pay National Grid ANYTHING for the last 2+ years. I actually have a credit so during the colder months and the panels my not accumulate as much. That credit helps that I continue to have a $0 bill with my electric provider

8 months ago

Reply from Sunnova

Hello Lee Thibeault, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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Linda Sterling Albuquerque, NM

We are very impressed with the service we received all through the process of installing our solar system. Our email and phone calls were responded to promptly and our questions answered so we could understand. The system was up and running within the timeline we were given at our first meeting with Wolfgang W, our sales rep. Wolfgang was a pleasure to work with. We felt informed and comfortable through the entire process. We will continue to recommend Sunova/Our World Energy to people we know.

8 months ago

Reply from Sunnova

Thank you for reaching out to us, Linda Sterling. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 21st, 2023

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Bonnie Esposito The Bronx, NY

The people at Trinity Solar, from the office personnel to the sales representative to the installers were knowledgeable, professional, courteous, and caring. The new roof and panels were installed quickly and beautifully. I have had amazing savings on my energy costs ever since. We made a great choice in selecting Trinity Solar. Thank you Sunnova.

9 months ago

Reply from Sunnova

Hello Bonnie Esposito welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 15th, 2023

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Iulia Nandrea

Sunnova has been fabulous so far but I need to shout out Dave F, who was my rep from beginning to end. He is FANTASTIC and went above and beyond -- especially during stressful times of inevitable delays with permits, etc. which no one can really control. Can't wait enough wonderful things about him -- he's a great human and Sunnova is lucky to have him!

9 months ago

Reply from Sunnova

We appreciate your review, Lulia Nandrea. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 12th, 2023

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Patty Lucero

I don’t have any dislikes … The likes that I have are the installer worked as a team, They were very positive in everything they did. Mae was in contact with us on every step of the way, informed us ! The best of all was Kadin!!!! We have never worked with such a professional person and also personal, considerate, caring .. I go on but I think 🤔 you get the point.. Everyone was amazing 🤩

9 months ago

Reply from Sunnova

Hi Patty Lucero, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Dec. 8th, 2023

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Dianne Kistler Port Saint Lucie, FL

We ate very happy with Equity Solar and their technicians. The system was quickly installed by professional technicians. They were protective of our new roof when they installed the system. We have only had our system operational for about 1 week, but we have had wonderful technical support with all our questions. The app is easy to use and it has been great to see how well the solar system is producing.

9 months ago

Reply from Sunnova

Diann Kistler, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Jeff Golden Clovis, CA

The process of getting solar up and running after purchasing our home was fairly seamless. After the electric provider approved the solar, it was switched on automatically...pretty neat. I can check my electric provider and they show the power that has been generated by the panels compared to consumption from the grid. The app works pretty well, but it does seem like the current production is behind a while (not sure if it's 30 mins, an hour or more). I don't yet have a full week's worth of data, so it might be due to that.

10 months ago

Reply from Sunnova

Thanks for reaching out to us, Jeff Golden. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Nov. 20th, 2023

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Jim Kemp Loveland, OH

I was highly impressed with the professionalism and knowledge that both of your technicians exhibited. I come from a large international corporation, SIEMENS , that also embodies a great customer interface and expectations of total, I mean total, customer satisfaction. Very well done Sunnova. Kudos for everyone associated with customer interface.

10 months ago

Reply from Sunnova

Hello Jim Kemp welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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I. Smile Alot Philadelphia, PA

Knowledgeable sales rep and a well oiled team all the way around. Communication was regular and respectful of my time. Installation went smooth as glass and that includes a snafu where they discovered my breaker box had been incorrectly installed. Their electrician was so knowledgeable and professional he just notified me of the problem, showed me the problem and switched to plan B without so much as a hiccup. Even after the installation I was kept in the loop regarding inspection and the actual turn on of my system. Thank you Sunnova!

10 months ago

Reply from Sunnova

I. Smile Alot, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses

Oct. 27th, 2023

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Paul Holland Jr Wallingford, CT

They did an absolutely fantastic job. Installing solar on our house and carriage house. It was a difficult installation which required 3 1/2 days due to the fact that there were panels in two places on our house and two places on our carriage house; for a total of four banks of panels. Using Pre-existing conduit pipes that we had in our home., they were able to hide all wires with absolutely no wires on the exterior of the house. Sunnova was fantastic.

11 months ago

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Kathy Grier

Our sales person, Joe B, was great. I don't know if I would've been convinced to go solar if it wasn't for him. He was so friendly, personable, and you knew you could trust what he was saying with no BS. He was also so knowledgeable; explaining each step in detail and why going solar is so important. Thank you all for helping us go solar. We appreciate everyone's efforts and will definitely recommend it to our friends and neighbors. Sincerely, Kathy Grier

11 months ago

Reply from Sunnova

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Cyndi Duka

being first time solar, had many questions, the rep sat, explained and helped me make the decision. The decision was the best decision I ever made. The cost never changes, being senior citizen on fixed income you never have to worry what the bill will be. When issue (although with a bit of nudging) they came out and fixed it. Not realizing what nature could do to the panels (hit by lightning) but, once here resolved.

11 months ago

Reply from Sunnova

Thank you, Cyndi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Dinorah Santiago Deltona, FL

So far in the process all has been excellent! The representative we are working with, Luis, is a true professional. He is knowledgeable in the industry processes and has been able to answer all of my questions. He stays in touch regularly giving us updates on the permits and other procedures needed to complete the project. Excellent customer service!

11 months ago

Reply from Sunnova

Thank you, Dinorah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Michael Marion

Customer service is the worst. Spoke to a woman that gave me the third degree, and then was clueless about everything else I asked about. Will never call sunova again! Trinity was exceptional. , great company

1 month ago

Reply from Sunnova

Hello Michael. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Aug. 15th, 2024

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Dale Schaeffer

Everyone involved was courteous and polite and kept me posted through the whole process!!

1 month ago

Reply from Sunnova

Thank you, Dale! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 6th, 2024

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Sherry Macon

I’m not very happy that I’m still receiving a large electric bill on top of the solar bill. It defeats the purpose and I’m starting to think I made a mistake

1 month ago

Reply from Sunnova

Hello Sherry Macon, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 5th, 2024

Sunnova Reviews