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Shannon Knott

We were PowerHome Solar customers before they went bankrupt and Sunnova was assigned to be our service technicians through our Generac System. Sunnova technicians have always been friendly and knowledgeable.

3 months ago

Reply from Sunnova

Greetings Shannon! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Patrick Denny

Sunnova offered various options for Loans and a 25 year parts/labor warranty on the system. Customer service has been very responsive and helpful. Excellent reporting

3 months ago

Reply from Sunnova

Hello Patrick. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Bruce Oliver

The survey was a pain to get through, as I had to keep pushing my response to finally go to the next page and the and the same thing happens. There must be a problem with the site.

3 months ago

Reply from Sunnova

Thank you, Bruce! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Bertha George

I love our panels never had an issue. I have heard horror stories of other solar places that the panels stop working or something else and we have never had any probles.

3 months ago

Reply from Sunnova

Greetings Bertha. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 18th, 2024

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Diane Barker

Sunnova is a great company and I've had no problem since getting solar installed from them. So glad I did it - my electric bill has been so much less since getting solar.

3 months ago Edited September 3, 2024

Reply from Sunnova

Hello Diane. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Corinne Ritsick

Sunnova Solar - The Best! Easy to deal with, honest in their sales and the process and install was fast and efficient. Love that I am using clean energy!

3 months ago

Reply from Sunnova

Greetings Corinne. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

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Lewis Hsu

Professional, very organized and handled any unforeseen issues immediately for quick resolution. Installation crew, customer service and management were outstanding.

3 months ago

Reply from Sunnova

Hello Lewis. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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I Ursule Tanis

I highly recommended Sunnova to anyone This is a very good company They break down all the informations you supposed to know before they get started

3 months ago

Reply from Sunnova

Hello I Ursule. Thank you for your message. We work hard to make sure you understand every part of our process and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Linda Cline

Every one was so helpful and courageous with they were very patient I’m not good at the computer so that was such a relief for me. That’s everyone at Big Dog Solar.

3 months ago

Reply from Sunnova

Hi Linda, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

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Melissa Howe

No pressure sales, kept me informed during the process of applying, permitting, installing. Very quick to respond to inquiries. Overall, a very positive experience.

3 months ago

Reply from Sunnova

Hello Melissa. Thank you for taking the time to share your experience. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jun. 6th, 2024

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Michael Lyons

We were treated with a personal touch while everything about the product and process was thoroughly explained. We were totally satisfied from the sales to the installation.

3 months ago

Reply from Sunnova

Hi Michael. Thank you for your message. We work hard to make sure you understand every part of our process. We hope our services keep exceeding your expectations.

Jun. 6th, 2024

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alice lints

i did like all the people you had working on putting up the panels but i do wish that they put up a screen or something to keep the birds from going under the panels.

3 months ago

Reply from Sunnova

Hi Alice Lints! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 29th, 2024

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Stephen Weinstein

The technician left without talking to me. I still can not get app to work with the inverter he installed. I called Sunova directly and was told by the customer service rep that “his job is not to talk to people who’s house he is in” when I asked to speak to a manager I was told no. I pushed further and he said “well I’ll make a note but they probably won’t call you back.” I called again, got a different customer service rep who let me speak to a manager who told me it would be over a week before he even knew what the technician did at my house. Horrible customer service, horrible company. Will never give business to them

3 months ago

Reply from Sunnova

Hello Stephen, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns, we attempted to reach out to you today but received no response. If you could get back to us at 866-786-6682, thank you.

May. 23rd, 2024

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Mark Spellmann, PhD

I liked the financial offer. I very much did not like the total disconnect between what our agreement with ISP was and how you were. I had a very clear plan for with ISP for when I would pay in full, which is exactly what I did. You pestered me to the point of harassment for payment despite my repeatedly telling you when we would pay. And we did.

3 months ago

Reply from Sunnova

Hello Mark! Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We have attempted to reach you regarding this matter. Feel free to contact customer service at (866)786-6682 or by email via customerservice@sunnova.com. We look forward to hearing back from you! Thank you for giving us the opportunity to serve you better.

May. 24th, 2024

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SkeetMARINE RAH

I have to say Sunnova makes the transition and conversion to solar energy an easy and comfortable experience, especially with their very understanding sales representatives.

2 months ago

Reply from Sunnova

Hi SkeetMARINE RAH! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jul. 1st, 2024

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Ambrose

Sunova was good about answering calls and taking action. The field tech is very knowledgeable and did the job right but needs to follow up sooner than he did by withholding his work report and not sending details of what he did to restore production as he had promised.

4 months ago

Reply from Sunnova

Hello Alfredo, our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. We sincerely appreciate your feedback; it's invaluable to us in improving our services. Thank you for choosing Sunnova!

May. 15th, 2024

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Jim Bair

So far very pleased. Installation went well, guys did a great job on my new electrical panel. Solar panels went well. Crew just needed to clean up better after they were done.

4 months ago

Reply from Sunnova

Hi Jim Bair! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 14th, 2024

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Jose Batista

The overall service was great, only some minor communication issues with the lead worker. On day one he indicated he didn’t need to go to the basement so we stepped out of the house, then he calls to say he needs to go in the basement. He also indicated he didn’t need to go to the attic on day one, then he changed his mind about that as well.

4 months ago Edited May 8, 2024

Reply from Sunnova

Hello Jose! Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

May. 9th, 2024

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MattB

Our relationship was through Trinity Solar and I have to say this was a winning combination. All promises kept, including timelines, and great advice in coordinating with other work being done!

4 months ago

Reply from Sunnova

Hi MattB! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Welcome aboard!

Apr. 26th, 2024

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Rose Pace

I liked the super friendliness of both staff while in my home. Also they Both knew what to do also and they gave me a phone number to call later if I had questions after they left.

4 months ago

Reply from Sunnova

Hello Rose, we are happy to hear our services have been satisfactory. Should you have any questions or concerns you can reach us at any of our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Laurrel Sandy

All tech worker's were very helpful and Respectful on time professional experience and responsibilities Teo a wonderful experience young man not what I want but it okay thanks for your service

4 months ago

Reply from Sunnova

Hello Laurrel, we are happy to hear our service has been what you expected. Should you have any concerns you can always reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Steven Kremer

Sales pitch was great. Then they turned my project over to second and third party installers and operators. Did not hear from them until after the fact. I was getting bounced around from Sunnovo and the third party operator. So far the third party site is more informative than the information available on the sunnovo app. I have to have both to see what is going on. Kind of inefficient. Still waiting to see what my FPL cost savings will be.

5 months ago

Reply from Sunnova

Hi Steven, thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused and appreciate your understanding. Please know that we're here to support you every step of the way. Please do not hesitate to reach out to our customer service team for assistance at customerservice@sunnova.com.

Apr. 2nd, 2024

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LaPastora66

I’m so very glad I got this entire Solar system. The projected monthly bills are well around my reach and the yearly increase is of no surprise. Will recommend this system to everyone I know. You all deserve a raise

5 months ago

Reply from Sunnova

Hi LaPastora66, thank you for your message. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Apr. 1st, 2024

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monica martinez laureano

Thanks to sunnova I can be relax living in Puerto Rico, because in this island the energy is very bad Gracias a Sunnova, puedo estar tranquila, ya que en Puerto Rico el sistema de energia electrica es pesimo

5 months ago Edited June 7, 2024

Reply from Sunnova

Hello Monica! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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cynthia trepanier

Fantastic group to work with. Trinity Solar is who we went through and they are partners with Sunnova. The entire experience was easy and we loved working with everyone involved

5 months ago

Reply from Sunnova

Hello, cynthia. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team and trinity solar!

Mar. 30th, 2024

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David Jorg

They helped us convert to solar, including the necessary panel upgrade and the process even prompted us to pursue getting a new roof that was covered by insurance due to recent hail damage.

5 months ago

Reply from Sunnova

Thank you, David Jorg! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Suzanne Kidwell

Sunnova had a wonderful sales staff and panel crew to install the product. We asked questions and they answered each one. They also offered multiple offers to help us pay for the product.

5 months ago

Reply from Sunnova

Suzanne Kidwell, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Walter Molter

I was very pleased with everything some of the bid I thought they were very upfront it explaining everything and I got everything done on a timely manner in which they said they would

5 months ago

Reply from Sunnova

Hello Walter Molter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Phil Krygsheld

The representatives were readily available to answer our questions. They got back quickly and professionally. They gave us the information that we needed to make the best decisions for our home. Thank you!

5 months ago

Reply from Sunnova

Phill, thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 28th, 2024

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Ryan Stricker

I liked the communication and overall professionalism .

1 week ago

Reply from Sunnova

Thank you, Ryan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 11th, 2024

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NATASHA V WILLIAMS

Professional and great workers . They did job promptly

1 week ago

Reply from Sunnova

Hi NATASHA, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Sep. 9th, 2024

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Kenneth LeCara

This was the simplest process they took care of everything

1 week ago

Reply from Sunnova

Thank you, Kenneth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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Arthur Yuen 2025 [Parent]

This company is really good and responsive

1 week ago

Reply from Sunnova

Thank you, Arthur! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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Lynn

Made process very easy step by step. No stress!!!

1 week ago

Reply from Sunnova

Hi Lynn, we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 5th, 2024

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JAMES B.

3 months ago

Reply from Sunnova

Hello James! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 26th, 2024

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Joe Pecsi

Service, productivity, website and timeliness. The only delay was PG&E hooking up the system. Dislike was the price was higher than other companies in the area, but Sunnova seems to be better established.

3 months ago

Reply from Sunnova

Thank you, Joe! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Tino Cordova

New home install. Had some issues at first with the system being put under the wrong name and it took months to get it resolved. Once the system was up and running, it is working well, and we are saving as expected.

3 months ago

Reply from Sunnova

Hello Tino. Thank you for your 5-star rating!We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 25th, 2024

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Rick McB

Thank you for your help in establishing us as solar users. The operation was seamless. Rick especially was knowledgeable and explained every question we had. It was a flawless job and we thank you so much. Sincerely, Richard McBurney and Cynthia McBurney.

5 months ago

Reply from Sunnova

Thank you, Richard and Cynthia McBurney for taking the time to write us a kind review. Glad to hear that Rick delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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James Howland

I liked the fact that on outlay of money was needed. The installation was fast. The only hold up JCP&L delays. No fault of Sunnova. Had only one issue that I did't even know about until the crew came to repair it! Very happy with the system.

5 months ago Edited June 12, 2024

Reply from Sunnova

Hello James! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Deborah Magazino

I have no complaints. The employees are well versed and make a point to dumb it down when needed. I’m glad we chose this company! I interviewed several other companies but they didn’t make me comfortable. Sunnova’s solar panels are more efficient. I highly recommend them.

5 months ago

Reply from Sunnova

Deborah Magazino, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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David Kane

Sunnova has very attractive loan rates and works well with local installers to get the job done. Their customer service phoneline is hilariously awful, but don't judge the outsourcing here too harshly - behind this front line group are a team of dedicated account professionals that can actually handle any issues that may arise.

5 months ago

Reply from Sunnova

Hi David Kane! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Lorraine Porcella

It was a great experience for us from the salesman to the installers to the project manager and to customer service. They were all very professional, and friendly, and I felt confident in their ability to complete my project on time and with great care.

5 months ago

Reply from Sunnova

Thank you, Lorraine Porcella! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Stephanie Bloniarz

We have enjoyed the entire process of going solar with Sunnova. They have been professional, communicative, informative, efficient, helpful and QUICK~ Very impressed with this company and highly recommend them to anyone considering solar!

5 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Stephanie Bloniarz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Clasina Schoen

Do not hesitate to install Trinity Solar Panels. From our first meeting with our sales representative, the professional installation and the weekly updates when inspections would happen, and when we finally could turn on our system. So exciting and it All Went Smoothly !!

5 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Clasina Schoen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Mike Frantz

I work with Noah F. He's very knowledgeable and professional. He works hard to get the job done. The crews that did the installation have been great. And the company is on top of things when it comes to production and power management.

5 months ago

Reply from Sunnova

Thank you, Mark, for taking the time to write us a kind review. Glad to hear that Noah F. delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Robert Frye Tucson, AZ

Great company to work with very honest and answer questions that I have work done in a timely manner I haven’t received my first electric bill yet but by my meter reading I’m very pleased. They are an excellent company to work with

6 months ago

Reply from Sunnova

Hello Robert! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 18th, 2024

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Nolan Kurtz Harrisburg, PA

Entire process for start to finish went smoothly and as indicated. I really like the concierge team and service they provide. They kept us apprised of the completion of each step as well as what was going to happen next. They hit every milestone timely.

6 months ago

Reply from Sunnova

Hello Nolan Kurtz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Timothy

it was free and it cut my electric bill to $0.00 , ive not gotten a bill from Duquesne Light Company because my system generates enough electricity to sell my overage back to the supplier and into my account at a surplus . i pay sunnova $61.00 a month and nothing more .

6 months ago Edited June 5, 2024

Reply from Sunnova

Hello Timothy, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

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Emily Mary Dallas, TX

Sunnova has been excellent to work with,from the beginning of the process to the end. Everyone I dealt with was very knowledgeable and professional. If you're considering solar,I highly recommend going with sunnova because they are reliable, affordable and have great customer service. "I highly recommend sunnova to anyone looking for solar power.

6 months ago

Reply from Sunnova

Hello Emily Mary, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 5th, 2024

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Karel Hecker Barstow, CA

The sales representative was very knowledgeable in answering my questions. The installers were excellent. Customer service was not as helpful. Customer service said i could receive my invoice through regular mail not through the internet. When i called again customer service said they could not do that. I am a victim of identity theft and do not like doing any business on line and it states in your contract that I can choose to have it nailed to my po box. My electrics bill is still higher than I like. But what's done is done. I see solcius went bankrupt. I can no longer reach the sales representative and a few times when i called customer service you referred me to the sales representative. In the future I believe you all need to be on the same page.

6 months ago

Reply from Sunnova

Hello, Karl Hecker. We value your review and your feedback. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing right away. Thank you.

Mar. 4th, 2024

Sunnova Reviews