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Luis Rivera

Install of the solar panels went great, issue I am having is nobody has contacted me about a panel not working even though I already let them know. Also I was told I would get 1,000 cash from the salesman after the install which I have yet to receive.

1 month ago

Reply from Sunnova

Hello Luis, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jul. 31st, 2024

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Charles Thompson

Install process was neat and clean. I had some questions early on and those questions were answered quickly, and I was satisfied with the answers.

1 month ago

Reply from Sunnova

Thank you, Charles, for taking the time to write us a kind review. Glad to hear we were able to deliver great service and answered all of your questions. Enjoy your new solar system.

Jul. 24th, 2024

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Marty Knapp

The tech arrived without the netting again!!! He looked at the wall with the anchors showing and said he’s not skilled at repairing the damage. Why was he sent out? Why would your company assume that I have all this time to be at my home constantly for no work to be done! This has happened so many times! Your company is the absolute worst I have ever dealt with! I plan to inform as many people as I can of the countless complaints I have made to you regarding installation, customer service, repairs, bad employees, and the list goes on. You can clearly see that management is this issue with your company! Hopefully the more dissatisfied customers like me that make this public will help to correct all your faults and improve the company or shut it down!

2 months ago

Reply from Sunnova

Hello Marty, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

Jul. 24th, 2024

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Jason Reagan

My solar system was having issues generating power. Sonova came out and took care of it. Communicated well on their arrival time and repair date. Did a great job.

2 months ago

Reply from Sunnova

Hello Jason, thank you for taking the time to share your experience. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Jul. 12th, 2024

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Cathy Ladrido

Everyone we spoke with were knowledgeable, courteous and confident of the product and company. They are rated in the 5 top companies in Las Vegas. Top of the line products.

2 months ago

Reply from Sunnova

Greetings Cathy. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 10th, 2024

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Bob Kolar

Sunnova and Pinnacle Roofing are the perfect team. The comfort of working with reputable businesses like these make the decision to “go solar” worry-free.

2 months ago

Reply from Sunnova

Thank you, Bob! We appreciate your review. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 12th, 2024

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RD

You do not know how to size solar arrays, you sell through third parties who rip customers off, you do not review designs to appropriate standards with third party or internally, your customer service is pointless and does not answer emails because it is over seas and they do nothing but canned responses, and your sale support team especially Irene C does not answer customer questions for weeks and does not follow up, and your workflow to get permission to operate is completely broken. I lost weeks of money income from the panel not being operational, I was charged for the array before it was functional. I had to follow up many times over a period of 7 days to get my system enabled after receiving the permission to operate including going through your online support, emailing my supposed support rep Irene which was the worst support I have received in my life to turn the system on in which I had to do in the end because your company isn’t competent enough to schedule someone to do your contracted work. This is the worst experience I’ve had with any company ever. You should be ashamed of what you have built and how you treat people. You are actively scamming people and covering it up with terrible customer service. Even your own people do not buy your product. They have told me so.

2 months ago

Reply from Sunnova

Thank you for reaching out. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID to obtain assistance. We look forward to helping you!

Jul. 11th, 2024

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Jay vanwy

it would’ve been a better experience by not having the last electric bill and the first lease payment due on the very same day that was a little bit of a short coming

2 months ago

Reply from Sunnova

Hello Jay! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Jul. 2nd, 2024

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Carol Ward

So far I've been extremely happy. My electric bill is only $19 month and I constantly run the A/C. Only one minor problem with the system and that was easily corrected.

2 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carol Ward! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Moussa Aquil

Going solar has helped lower my electric costs. Its also has made me more energy independent and provided me clean, low cost energy that is dependable.

2 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Moussa Aquil! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jul. 1st, 2024

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Nicholas Zinni

I was not sure about solar and solar companies in general after seeing the stories on the news. After my experience with Sunnova I can totally recommend them.

2 months ago

Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We hope our services keep exceeding your expectations.

Jun. 28th, 2024

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Kyle

Installation was fast. Took almost 2 months to turn on after it was installed. Company tried to blame the county but there were corrections that needed to take place regardless of the installers feelings about it. Scheduling was aweful. I was constantly “reminded” of appointments the day before when I was never involved in scheduling them in the first place. It took so long to get turned on, I was billed for a month of service without even generating anything. I regret working with this company at this time. My salesperson was great. But nothing panned out like it was supposed to. Now I have two full electric bills, a system that barely generates enough to cover itself and incentives I was promised are still missing.

2 months ago

Reply from Sunnova

Greetings Kyle. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

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Grace Marie Bohn

system is great - but it took a long time to fix the problem and did not get any reimbursement for paying double for a couple months, paying my electric company and sunnova at the same time. My electric bill was over $100. and my Sunova payment was over $100. Not a good situation.

2 months ago

Reply from Sunnova

Thank you, Grace! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Tynelle Aiwohi

Sunnova employees have been very helpful and friendly. Always willing to explain until I understood whatever I asked. Never gave an impression of irritation like other companies. Employees here are great!!

2 months ago

Reply from Sunnova

Thank you, Tynelle! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Waldemar Vives

The reliability of the system providing the security that when the power goes out my family stays energized ranks Sunnova as one of the best investments I have made in my life.

3 months ago

Reply from Sunnova

Thank you, Waldemar! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Kate deangelis

Sunnova's customer service is amazing! The wait time on the phone was less than five minutes. The customer service representative was great my issue was solved in under ten minutes.

3 months ago

Reply from Sunnova

Thank you, Kate! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 14th, 2024

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Frank Chen

There are still questions that cannot be addressed such as Enphase or SPAN app. Been in PTO 10 days, but the panels are still not producing properly. Online data seems different from both apps. Early termination fee from my previous electrical provider has not been taken cared

3 months ago

Reply from Sunnova

Hello Frank. Thank you for your feedback! We take great pride in providing you with a comprehensive understanding of our process. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance regarding your system production. We look forward to helping you!

Jun. 28th, 2024

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Vida Kwateng-Pugh (Luvlie Realtor)

3 months ago

Reply from Sunnova

Greetings Vida. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Jun. 6th, 2024

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Nick Misner

The reps and installation team were responsive, swift, and did a good job conveying that they knew what they were talking about. I was able to get the system quoted, setup, and installed in a matter of months.

3 months ago

Reply from Sunnova

Greetings Nick! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Garry Deeter

I like every contact with sunnova so far every question was answered in detail. Every step of installation was explained in detail. My property was treated with respect as was myself,my wife and my dogs

3 months ago

Reply from Sunnova

Hello Gary. Thank you for your 5-star rating!We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 6th, 2024

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Capt. Jeff

Just a very pleasant experience to work with y'all so far I I expect it will continue going smoothly! Aubrey, our sales rep really knows the products and able to answer all our questions!

3 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Amy Jiang

This has really lowered my monthly electricity bill. Sunnova has been great at quickly responding to request for service after a power shortage and everything was included in the 25year warranty with no out of pocket cost!

3 months ago

Reply from Sunnova

Hello Amy. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 14th, 2024

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Joseph costa

It’s great not having an electric bill every month plus the system generates enough electricity to also pay for all the fees that the utility companies charge you and still maintain a nice little credit in reserve.

3 months ago

Reply from Sunnova

Hello Joseph, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jun. 21st, 2024

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Kanchana Pradhan

Not receiving any bills from PGE, receiving credits instead. System is performing great and this is not even peak season. Able to see daily production and usage on PGE which is great.

3 months ago

Reply from Sunnova

Hello Kanchana. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 25th, 2024

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K COLLINS

Professional, honest and trustworthy. Our Sales Consultant was truthful, helpful and knowledgeable about the company and its products. There were surprises or unexpected additional costs to us like some companies do.

3 months ago

Reply from Sunnova

Hello K COLLINS. Thank you for the positive feedback. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment.

Jun. 6th, 2024

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Jose A De Leon

I just hope that the system holds up in this new hurricane season which is about to start. It passed with flying colors during Hurricane Fiona, but this season is promising to be a very active one.

3 months ago

Reply from Sunnova

Hi Jose, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far.

Jun. 6th, 2024

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Virginia Rodriguez

Everyone was very friendly, but there was much confusion over many months and numerous appointments before the installation was complete. Admittedly, I don’t know all that is involved, but it seems that if the same crew had done the job from start to finish it would have gone more smoothly and possibly would not have taken 6 months to complete. I’m happy with the end result, but the process was frustrating.

3 months ago

Reply from Sunnova

Hi Virginia, congratulations on becoming part of the Sunnova Family! We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your concern and to further assist, please provide your system ID or case number to our email at customerservice@sunnova.com. Thank you for your patience.

May. 29th, 2024

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George Velazquez

Sunnova has proven with it's service to be synonymous with excellence. I have recommended your company with friends and neighbors regardless whether they call for the $250.00 bonus or not.

3 months ago

Reply from Sunnova

Thank you, George Velazquez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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k8trn@aol.com

All has gone well with the installation and frequent updates regarding updates. System recently activated, looking forward to my electric bills "reflecting" the benefits. ;0)

3 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 24th, 2024

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marissa miller

We are thoroughly impressed with our solar panel installation. We haven’t received any bills or anything yet but look forward to doing so to get the full picture. Our contact for the panels, Cory A, was phenomenal and gave us all the information and answers to our questions.

4 months ago

Reply from Sunnova

Hello marissa, we appreciate your feedback. Our goal is to provide world-class customer service, and we hope our services keep exceeding your expectations. Welcome aboard!

May. 15th, 2024

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Gloria Holland

I was very impressed with the service that Team 1 gave us the first day of the installation, but they were called away on the second day to work somewhere else. The second team had some mishaps and it took them longer to install the solar, as we were told they would take an additional two days, but it took them much longer. I understand nothing is perfect, and things can happen while you are on site. The solar was finally installed, and hopefully we will be able to move forward.

4 months ago

Reply from Sunnova

Hello Gloria, we are happy to hear that your experience with Sunnova has been more than you expected. We appreciate your feedback and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 9th, 2024

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Madeline

Easy approval process without many complications. Solar equipment is the best investment and their customer service representatives are friendly and always friendly. but, the supplier Wildmar Home, PR, terrible company and service.

4 months ago

Reply from Sunnova

Hello Madeline, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Ajay Gupta

Installation day was great. Setting up appointment and calling to confirm with detail can be made easier by all online process. I was not sure if appointment was confirned and had to call and provide details to get the appointment confirmed

4 months ago

Reply from Sunnova

Hello Ajay, we are happy to hear our services have been nothing but satisfactory. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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William Arnold

Every thing went as scheduled. Your crew showed up on time and went to work installing the racks and solar panels. The gentleman was also installing the outside panels and wiring them into my breaker box. Inspection went off with out any problems. They cleaned up all the packaging. Great job.

4 months ago

Reply from Sunnova

Hello William Arnold, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 29th, 2024

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John Haddock

I like the smoothness of our transaction so far. Your dealer, Independent / Havasu Solar seem to have done a good job on the installation, and have been good to work with. So far, we are quite happy that we have gone the solar route.

4 months ago

Reply from Sunnova

Hi, John. Congratulations on becoming part of the Sunnova Family! We're thrilled that you've made the decision to embrace solar energy. Our commitment is to help ensure you have a clear understanding of every step in our process, and we're glad you were able to experience that with our partner.

Apr. 26th, 2024

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Donna sneed

Everything happened as planned. Everything is working well. I wish they didn’t have to shovel ice off my roof because there are little particles from my roof on my driveway and deck. I wonder if that will shorten the life of my roof. I have not had my panels long enough to pay the first bill

4 months ago

Reply from Sunnova

Hello Donna, we are happy to hear our service has been what you expected. Should you have any concerns you can always reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com. We appreciate your feedback.

Apr. 23rd, 2024

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Abner Lantz

I am still not very agreeable on the location of the panels on the building, due to some trees blocking the sun. The original estimate hadn’t included the trench, then after I signed contract I had to sign another contract for the trench. The trench backfill had a very rocky surface and wasn’t rolled or made flat. Cleanliness while the install crew was there was not exceptional. I am really hoping for results from this system soon.

4 months ago

Reply from Sunnova

Hello Abner, we value your continued engagement and appreciate your input regarding this matter. If you have any issues regarding your production, you may contact us, and we can further assist you.

Apr. 19th, 2024

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Victoria Torres

So far, I am very happy with Sonova thank you for your service. I am very glad to be out of the power company control power companies are getting ridiculous with prices so thank you for your solar. I feel I will have better quantity of life now that I have solar and it won’t hurt my budget. I’m happy to have become your customer thank you🙏

5 months ago

Reply from Sunnova

Hello Victoria! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Apr. 17th, 2024

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Charles Miller

5 months ago Edited March 27, 2024

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Diana Bianchi

My experience with Sunnova was pleasant from start to finish. I got all the information I needed, I asked for some time to think about it and was never pressured into it. After doing my research I reached out to move forward with the process and I'm very happy with the way things are going so far. ☺️

5 months ago

Reply from Sunnova

Thanks for reaching out to us, Diana. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Ferenc Boldog

The interaction with Sunnova was the most straightforward part in the overall vendor/system selection, engineering design and installation process. They have clear communication with the client and well-established interactions with the installers.

5 months ago

Reply from Sunnova

Thank you, Ferenc Boldog! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

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Tom Burchfield

I liked the salesman Brock was very professional and helpful. The installers where very professional also and installed the system in a timely manner. I just turned on a couple days ago so I'm going to need some more time to check it out but I'm hoping it saves me money on my Electric bill like I was told it will.

5 months ago

Reply from Sunnova

Thank you, Tom Burchfield, for taking the time to write us a kind review. Glad to hear that Brock delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

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Sam Antoci

I was a bit sceptical at first, but decided to bite the bullet and get the system installed. My monthly cost was immediatly cut by 60-70% and its been great to get $5- $10 electric bills during the summer when we have the central air on non-stop!

5 months ago

Reply from Sunnova

Sam Antoci, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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ladyv210

They are very professional. And completed work in a timely manner.

1 week ago

Reply from Sunnova

Hello ladyv210, thank you for your five-star review. We hope our services keep exceeding your expectations.

Sep. 5th, 2024

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JillM66

I like the fact that I'm helping the environment. The only thing I'm not happy with is the increase each year. It won't be long and I won't have any savings from the panels. They will end up being more expensive than the electricity payments.

3 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 5th, 2024

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Victoria Bampoh

It is double joy for me when the sun shines because apart from the weather allowing me do all the outdoor stuff, I get to produce and sell excess energy from my panels. Initially I did not believe this was possible until I saw thee additions in my account. Thank you for making it easy for me to understand my energy usage and other products I could consider in the future to make my life comfortable and easier.

5 months ago

Reply from Sunnova

Hello Victoria! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 22nd, 2024

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George Galloway Albuquerque, NM

I have had no issues with the company. I knew during contracting that my bill would go up by about $5.00 every 6 months or so, which I was told is less than projected increases from my electric company, but I do wish that it was less than a dollar every 6 months or a year. Wishing thinking, but I just wanted to say that. You are doing very well because that is my only concern. Thank you for such good service! My family and I appreciate it!

6 months ago

Reply from Sunnova

Hello George Galloway, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 9th, 2024

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Mike Pimper

I gave Sunnova a 5 rating and in doing so, the benifit of the doubt. This adventure has taken 3 months longer than predicted. I believe Sunnova was powerless as living in a rural area was tha main cause of delay and the other, Arizona Public Sevice, my energy provider. Sunnova's communication throughout the process was outstanding as was the installer, Titan. If considering solar, i recommend Sunnova! Thx

6 months ago

Reply from Sunnova

Hello Mike Pimper, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 26th, 2024

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Chuck Bruce Liberty Hill, TX

Very clean installation of my FranklinWH Battery System (2) 13.6KW Batteries to accommodate my 10.08KWP Solar System the was previously installed by an out of business company. Everyone from the sales rep to the lead tech and his crew were very knowledgeable about the product they sold and installed. Very thorough follow through from the whole team up to the commissioning of the product. Very satisfied!

8 months ago

Reply from Sunnova

Hi Chuck Bruce, thanks for reaching out to us. We've seen your posts and want to help. To do so effectively, please DM us your system ID or case number. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation.

Jan. 8th, 2024

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D.J. Mycka McKees Rocks, PA

The product is a bit more expensive than we were anticipating, but through loans and rebates, make the decision an affordable monthly decision. Our sales rep, Kelly, was so amazing through the entire process. She helped walk us through if it was the right decision for us or not. We never felt pressured and felt very informed to make the decision to go with the panels on the roof. :)

8 months ago

Reply from Sunnova

We value your view, D.J. Mycka. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enabling us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Jan. 2nd, 2024

Sunnova Reviews