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Adam Scranton

It has been a pleasure working with Sunnova. Everyone we encountered had great communication skills. Never once had to reach out and say where we at? Very impressed. Highly recommend.

1 month ago

Reply from Sunnova

Greetings Adam. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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zonia perez

Very efficient and reliable, best thing I have done. My home is all based on electricity and this has helped a lot with my electric bill. I do recommend this company.❤️❤️

1 month ago

Reply from Sunnova

Hello Zonia. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 15th, 2024

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G Griff

Entire project from time of agreement to activation is way too long. Very little personal interaction on achieving updates. The Sunnova app is too general and lacks detail. Installation was seamless once approval and permits were granted.

1 month ago

Reply from Sunnova

Thank you, G! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to reach out to us with your account information so we may assist you with any concerns you may have.

Aug. 13th, 2024

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Erickenth Rivera

Me gusta ya que el sistema me funciona hien desde el primer momento me hubiese gustado tener mas placas y una bateria mas pero en el momento que lo adquiri y el pago era lo que podia pagar pero definitivamente lo recomiendo

1 month ago

Reply from Sunnova

Thank you, Erickenth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 13th, 2024

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CC Sub

This whole procedure with Solar was very smooth. I would definitely recommend them to anybody. I’m glad that I made the choice you !! Thank you for the amazing customer service

1 month ago

Reply from Sunnova

Hello CC Sub, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Aug. 9th, 2024

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Blankie

Have electricity always and lately where I live there has been many outages concerning electricity like last night no electricity for 4 hours but thanks to them I had without any interruption

1 month ago Edited August 2, 2024

Reply from Sunnova

Thank you, Blankie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 2nd, 2024

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Shirlene

I haven’t seen much change yet but I will say it was very deceiving when the sales representative told me I would get checks on the mail from ppl. I’m not even sure why I believed that but that is not true at all and they should stop saying that as a point sale. Also. I’m not sure why but I still pay a lot to ppl even though my system produces more than it utilizes. About 6$ a day. I haven’t seen much change so far. I wish I would say better things.

1 month ago

Reply from Sunnova

Hello Shirlene, thank you for taking the time to share your experience. We appreciate your continued engagement with us regarding this matter and understand the importance of resolving your concerns promptly. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Jul. 31st, 2024

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kathy E Yost

The sales rep was thorough and answered all questions. Timeline was what we expected. Installation was quick. Crew was very courteous. We are pleased with all aspects of this project.

1 month ago

Reply from Sunnova

Thank you, kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Bernie kugler

Solar panel system was installed timely, with care for the roof and cleanup was immaculate. Then one problem we had was fixed in reasonable time frame and all has worked perfectly ever since.

1 month ago

Reply from Sunnova

Thank you, Bernie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Amit Venugopal

Quoted competitively. No gimmicks. Answered all questions. Executed installation quickly and on time. Aligned inspections quickly after and had us live. Very happy with their work.

1 month ago

Reply from Sunnova

Thank you, Amit! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Charles Morgan

I Liked the regular communication during the installation process keeping me appraised of the status of each phase. I also liked the professionalism of the crew and how careful they were with keeping the job site neat.

1 month ago

Reply from Sunnova

Thank you, Charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 31st, 2024

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Kelly Acker

The entire process was effortless and the team made it easy to accomplish tasks. However, the directions given via email for Florida power and light were inaccurate. Also, I suggest explaining how to go about paying the solar bill after everything is connected and turned on so that the process is more seemless.

1 month ago

Reply from Sunnova

Hello Kelly, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Jul. 31st, 2024

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Karen Nobles

I loved the way the whole set up was. They did a nice job installing all equipment and presentation was great. I have already referred your company to a few friends thank you.

1 month ago

Reply from Sunnova

Thank you, Karen Nobles! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 24th, 2024

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Laura Jackson

From start to finish, this was a great company to work with. I was a bit hesitant going solar, because I didn't know much about how the whole operation worked. They were always willing to explain my questions and taught me a lot to make me confident.

2 months ago

Reply from Sunnova

Hello Laura, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jul. 12th, 2024

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Campbell334

The whole process has been easy, quick and seamless. Their communication has been amazing and keeping us up to date on all processes. From the sales person to the last person to verify everything with the installed system, everyone has been great!

2 months ago

Reply from Sunnova

Hello Campbell334, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jul. 1st, 2024

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David De Leon Defendini

am very satisfied No,am very satisfied and pleased and I recommend it to all my friends, family and neighbors and they are very responsible with the guarantees thank you satisfied and pleased and I recommend it to all my friends, family and neighbors and they are very responsible With the guarantee, thank you for all the attention you provide.

2 months ago

Reply from Sunnova

Hello David De Leon Defendini, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Jennifer Herring

Our installer Noah made this happen. The city and Ameren had him scrambling for 2 months. If it wasn't for him answering questions and keeping us informed, we would have scrapped solar after the first month of back and forth. So the 5 stars are for him!

2 months ago

Reply from Sunnova

Hello Jennifer. Thank you for the 5-star rating! We're here to support you every step of the way!

Jul. 2nd, 2024

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Barbara Prata Dearth

Sunnova is a great company to do business with. I have never had a problem with them in the 5 yrs I have been with them. IWhen they say they will do something, they do it. I really believe they care about the environment, that is important to me.

2 months ago

Reply from Sunnova

Hi Barbara, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Michael Marchese Jr

I was impressed with both sales representative’s Juan and Deymar! Now it seems that they haven’t been able to help me put the APP on my phone and complete all the items I was promised for signing up for your service. The install team was very efficient, FPL took a while to make the final connection to the power grid. I sent a message to Juan and am awaiting a response and his arrival to my home.

2 months ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

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Faith Walter

I’m new with Sunnova but so far I’m satisfied with my solar and the customer service makes it easier to like my decision. Thank you for making it easier to understand what’s happening with the solar …..thank you to my sales rep Jonathan m. for explaining things in an easy understandable way …,,so we’ll see where this all takes me …so far so good.

3 months ago

Reply from Sunnova

Hello Faith! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 12th, 2024

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Mike Hommel

When our original solar installer failed us, not communicating for months at a time, we contacted Generac to get us a replacement. They sent out Sunnova within 2 days, to meet our very tight schedule, and Sunnova was able to fully diagnose our system that day and replace multiple parts. This after over a year of lies and lack of communication from our previous company was an incredibly impressive showing of competence and dedication.

3 months ago

Reply from Sunnova

Greetings Mike! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 14th, 2024

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R Ramsey

I have two teenagers in the house and I also charge my Tesla and without solar I was feeling the weight of my monthly utilities. I love saving on my monthly energy costs with solar now! Plus I am producing excess power for others and getting a credit on my monthly electric bill! I’m so happy I made the switch to solar and have such a reputable company to use!

3 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 6th, 2024

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Dee Caldwell

We wanted a solar company that was not going to disappear in a few years, but was also not so large that they lost site of the customer. Glad we found Sunnova. Every person we have been spoken with from Sales to Installers have been extremely pleasant and helpful. They went out of their way to be sure the needs of an elderly family member were always met. Every question we have had has been respectfully answered. I would most definitely recommend going solar and using Sunnova.

3 months ago

Reply from Sunnova

Greetings Dee. Thank you for your 5-star rating! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

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Ray Johnson

The solar panels installed on my roof for me are great. However, it is important that the electricity company does have a solar buy back plan and it would be good if Sunnova would review and then advise their customers that there is a cheaper option. The first electricity company that I was with had a solar buy back plan and then they stopped it after about a year. I then transferred to Chariot Energy to their 3 year solar plan and now i am a happy camper.

3 months ago

Reply from Sunnova

Hello Ray! Thank you for your 5-star rating! Feel free to contact our customer service regarding your inquiry at (866)786-6682 or at customerservice@sunnova.com. We look forward to helping you!

Jun. 7th, 2024

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Sandy Gallagher

They kept me informed through the process, and were always available to answer questions.

6 days ago

Reply from Sunnova

Hello Sandy. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Sep. 13th, 2024

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Kerri McVey

Wits a little early to tell. But it seems fine so far. I’m not sure where our bills are coming from but I guess I’ll find out.

6 days ago

Reply from Sunnova

Thank you, Kerri! We appreciate your review. We value our customers and appreciate the time you took to share your experience. You will be getting billed by Sunnova.

Sep. 12th, 2024

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Kira Jackson

Great customer service, friendly workers, on time, and truthful about what their company can do for you!

1 week ago

Reply from Sunnova

Thank you, Kira! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 9th, 2024

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Bill Bryson

Everyone has been very helpful, and their technical knowledge helped me to better understand the process for getting solar and how it works.

3 weeks ago

Reply from Sunnova

Hello Bill. Thank you for your 5-star rating. Our commitment is to help ensure you have a clear understanding of every step in our process. We are grateful for the positive feedback.

Aug. 27th, 2024

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Gwen Garrett

Sunnova showed up earlier than my appointment as I had hoped and repaired my system. My system is back online and producing great energy!

3 weeks ago

Reply from Sunnova

Hi Gwen! Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 27th, 2024

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Lauren Smith

Sunnova is an incredibly frustrating company to deal with. A client of theirs gave them the wrong number to contact, my number. I received multiple texts and calls meant for their client. They would not delete my number from their account list even though I asked several times. Kept sending me texts and calling me on several occasions. They even sent me a link to review them since they STILL HAVE YET TO REMOVE ME FROM THEIR LIST. I hope their work makes up for an utter lack of care and attention to detail. For the love of all things holy and all things not, stop contacting me. Thanks.

3 weeks ago

Reply from Sunnova

Hello Lauren, thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To help ensure we address your concern effectively, we are requesting that you email us with the details of the situation at customerservice@sunnova.com.

Aug. 26th, 2024

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Christy Benner

Disappointed with the organization of setup, the communication of the process and the following of plans for completing the project was lacking. The amount of time of install to turn on was over a month.

3 weeks ago

Reply from Sunnova

Hello Christy, we appreciate your review. We value our customers and appreciate the time you took to share your experience. We do apologize for any inconvenience you may have had in the process of going solar. Thank you for the feedback you provided to continuously improve the customer experience.

Aug. 26th, 2024

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Joann Zadworney

Company was quick to come out and sign contract, fast in putting panels up but took too long to turn on. I had to call and complain and threaten to remove the panels myself to get them turned on.

3 weeks ago

Reply from Sunnova

Hello Joann. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Aug. 23rd, 2024

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Fredricka

Warranty service was requested by Generac was alleged completed but there was still a problem which left an ac non functional. Additional service to correct the problem was ordered for warranty and now the broken part will take another three weeks

4 weeks ago

Reply from Sunnova

Thank you, Fredricka. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please accept our apologies for any inconvenience this may have caused you. . We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 21st, 2024

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Kristine-Marie Lachance

I would like to say otherwise…I am unable to leave a zero…poor communication, highly disorganized, failed inspections for missing paperwork. I had no idea what was going on. Wasn’t advised of needing additional insurance…then the incorrect information was supplied by them to the insurance company. Sloppy workmanship…I had to clean up after the crew, and the list goes on and on… Sales guy was great however. That is the only thing they had going for them. No reflection on him. I do regret using them. EXTREMELY DISGUSTED, DISSATISFIED, AND DISAPPOINTED.

4 weeks ago

Reply from Sunnova

Thank you, Kristine-Marie. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please accept our apologies for any inconvenience you have experienced in the process of going solar with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 21st, 2024

star star star star star

Sunnova did an amazing installation

Great job done by your crew. They were on time, did a professional installation, and cleaned up nicely. I have recommended Sunnova to several friends.

1 month ago

Reply from Sunnova

Welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Aug. 19th, 2024

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Ralph Harlan

Using natural energy is common sense. With energy bills rising in cost, solar energy and solar panels are the way to go. The cost difference will make you a believer.

1 month ago

Reply from Sunnova

Greetings Ralph. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Aug. 15th, 2024

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Mark Thompson

The sales rep Alex was pleasant and not a stereotypical t salesperson. He has followed through this entire process with excellent communication skills.

1 month ago

Reply from Sunnova

Thank you, Mark Thompson, for taking the time to write us a kind review. Glad to hear that Alex delivered great service. Enjoy your new solar system.

Aug. 9th, 2024

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garrick hakanson

1 month ago

Reply from Sunnova

Hello Garrick. Thank you for your 4-star rating! We genuinely appreciate your feedback regarding your inspection process, as it helps us identify areas where we can improve. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Aug. 9th, 2024

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Thomas McSherry

When sunny Mac sold us on solar they never mentioned that we would have to pay for this for the next 25 rears. I am 75 my husband is 73. We thought they were using our roof for smart energy. Who in their right mind would do this

1 month ago Edited August 16, 2024

Reply from Sunnova

Hello Thomas. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Aug. 9th, 2024

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Mark Fan

They have well saleman, technicals, and customer service! Hopefully they can commit the $2000 reward as they garantee in the saleman and customer feedback part.

1 month ago

Reply from Sunnova

Hello Mark. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 2nd, 2024

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Richard A Turner

I like the system. but I still don't understand the daily and monthly reading, which i check each day, I would like to know how much Ameren takes from me each month and what is the total left after that. Thank You

1 month ago

Reply from Sunnova

Hello Richard. Thank you for your positive feedback! Please contact your utility company for assistance regarding your total consumption. If further assistance is needed, feel free to contact our customer service at ( 866)786-6682. We're here to support you every step of the way!

Aug. 2nd, 2024

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Armando Gonzalez

Will like to know more about the 5 years lease. What will be the alternatives to be offered . Kindly request an orientation about it. Also will like to know that exact day. Is there a way to "turndown" that high interest? Thanks.

1 month ago

Reply from Sunnova

Hello Armando, thank you for inquiring about our services. Please contact our customer service lines for more information 866-786-6682, or customerservice@sunnova.com.

Aug. 1st, 2024

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Eva Siregar

I need to acknowledge Makayla & Hayden for their help walking us thru the process. Thank you guys for answering our questions and explaining to us the details.

4 weeks ago

Reply from Sunnova

Thank you, Eva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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debbie reid

I just completed the process of going solar. It was easy. They did most of the work. I rated them 4 only because I'm unable to access my account online due to a glitch which is being worked on. The process was easy and I kept updated with each step.

1 month ago

Reply from Sunnova

Hello Debbie. Thank you for your feedback regarding your journey with us. We apologize for the inconvenience caused with our portal. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 22nd, 2024

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Michael Schiavo

Great service! Very knowledgeable agents! Provided courteous and continuous service! Explained each step in detail! Great online service! Provided updates all through the process!

2 months ago

Reply from Sunnova

Hi Michael, thank you for your message. We strive to make the switch to solar a smooth journey, and we're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for being part of the Sunnova Family!

Jul. 16th, 2024

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Bobby Ross

It took a lot longer than expected. Initially communication was aweful and very slow, if I got communication at all. I was able to get an agent who cared and took personal responsibility for ensuring I got the information I needed. The production of the solar is less than I was expecting and I still have to pay an electric bill to RI energy, which I was hoping to eliminate.

2 months ago

Reply from Sunnova

Hello Bobby. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We look forward to providing you with the customer service you deserve. Thank you for choosing Sunnova!

Jul. 11th, 2024

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Russell Leonard

Your employee who came to assess and fix the problem was knowledgeable and thorough, and stayed until the issue was fixed, though it meant a late evening drive back to Knoxville.

2 months ago

Reply from Sunnova

Hello Russell, our goal is to provide world-class customer service, and we're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jul. 10th, 2024

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venkata brahmaji dhavileswarapu naga

Sunnova provides top quality Solar Panels and had no issues so far. Sunnova also has excellent Customer service.Sunnova app is also easy to navigate and provides excellent info about the energy generated time to time.

2 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jul. 2nd, 2024

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Mark Bolden

The communication. They kept me informed every step of the process. I’m very interested in the referral program and will definitely let my neighbors and friends know who to trust.

2 months ago

Reply from Sunnova

Hello Mark. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 28th, 2024

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Joann Prushinski

The company was wonderful to work with from the first visit to plan to the installation to the completed work. Customer service and sales quickly responded to any questions and explained the steps in the process in an easy-to-understand way.

3 months ago Edited June 18, 2024

Reply from Sunnova

Thank you, Joann! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 18th, 2024

Sunnova Reviews