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Sunnova Reviews

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9.5

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4.6

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6,102 Reviews

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5 grade

77%

4 grade

8%

3 grade

4%

2 grade

2%

1 grade

8%

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Featured Review

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Liza Pereira Deltona, FL

We had many companies come to our house and try to sell us solar panels one even tried to rent solar panels to us but they were not within our budget. Sunova is the only one who offered us exactly what we needed. We are pre-senior citizens and are looking at a fixed budget in which we needed solar panels in order to make sure that our quality of life is not compromised because of the soaring electric rates. So nova offered us a budget based rental of solar panels in which they maintain them for us which is another plus and fits within our budget. We were concerned about any maintenance and repairs that might occur but that worry is completely gone. They are solely responsible for whatever happens to the Panels that is beyond our control. This is the best program out there. As a mathematician the math adds up. I read the entire 32 pages of the contract and everything seemed legitimately good.

4 years ago

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Reply from Sunnova

Hello Liza Pereira, we are excited that to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feed back. ^JD

Mar. 24th, 2020

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Featured Review

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Jamie Cookson

We have partnered with Sunnova twice now because when we moved to a different house that did not have solar we knew what we were missing and it was a no brainer to seek them out again for solar panels. Absolutely no regrets, and would 100% do it again at both locations if I had to.

5 months ago

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Reply from Sunnova

Hello Jaime. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jul. 11th, 2024

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Gerard Johnson

The power wall is kind of fun now it's fully working. Now all I need is sunny days. Thank you for being patient for the company to install your equipment correctly. Got my final inspection in the month of December. It's been an ordeal but everything is good now

3 days ago

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Reply from Sunnova

Hello Gerard. Thank you for your review. We value our customers and appreciate the time you took to share your experience. We hope our services exceed your expectations.

Jan. 2nd, 2025

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anthony shinkus

First of off it took 5 months for the whole project to be completed and system turned on. Second the job of putting the panels in the roof, I wouldn’t recommend those people to do any type of work. I don’t think they should have been slide down the panels to get off of the roof. Yes I know they are durable but I don’t think a 200lbs guy should be sliding down them. Third thing is wiring. After what I saw how they put wires through metal flexible conduit. Just got pray my house doesn’t burn down. You don’t stand there and keep gabbing the three wires through and hope they make it through without tearing the sheathing of the wire. I wouldn’t recommend those wire pulled back out and be replaced after that. Why didn’t they use a snake and pull them through. Fourth thing is where the guy fell through my ceiling they could have done a better job putting the drywall compound on. It’s a noticeable repair. They never did anything about the other drywall issue in the bathroom. Wish there was another way for me to monitor my system to see how many volts, amperage or watts it’s put out. Yes on your site you could see kw’s but I would like more. I’m an industrial mechanic and I’m very picky on how stuff is done. To be truthful with you I wasn’t happy thing the whole installation process and how long to get it up and running. Now I have to wait till next you to see what a full day of sun would produce with my system. So probably right now I’m going get stuck paying you guys monthly fee and I guess PP&L because I don’t have enough credits built up because how long it took to get system up and running. And don’t say you had to wait for inspection from town and PP&L. Because it would have never got inspected if I did asked about my inspection. It’s almost like they forgot. It was amazing couple days later Frackville sent there engineer out to do there inspection. What about PP&L did they send anyone out to inspect the hook? Hmmm No they didn’t. No one at all came to my house from PP&L to do an inspection. So what was the big hold up getting my system up and running then? To be honest I probably won’t recommend trinity solar and you guys for anything after the whole experience I had.

3 weeks ago

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Reply from Sunnova

Hello Anthony. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 18th, 2024

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Tim Nortier

Everything about the project was smooth, no hassle, efficient. The Garcia installation crew were FANTASTIC. After just a couple weeks, the panels are generating about 2/3,9f my daily power consumption.In the winter!!

1 week ago

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Reply from Sunnova

Hello Tim. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2024

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Jennifer Wagner

Looks great. Still waiting for Electric company to come and approve the switch of us over to use of solar panels. They stated 4-6 weeks, it's been 3 weeks. Some confusion toward the end of the process. I guess that is to be expected when you have to make yourself and your home available to multiple companies.

4 weeks ago

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Reply from Sunnova

Hello Jennifer. Thank you for your 5-star rating. We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 5th, 2024

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John Jacoby

The Sunwise/Sunnova team has been great. They handled all of the permitting and installation. The work crew was great! They completed my installation in one day. Any questions I had were quickly answered. Esmeralda was extremely helpful and helped me with everything from the beginning to end, including walking me through how to download the Enphase App. It took about 2 months to get my system completed with all of the final inspections. Then it took about another month until I was powered up. This was no fault of Sunnova. They had to wait for my electric company to give final approval. All in all a great job by Sunnova.

1 month ago

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Reply from Sunnova

Greeting John. Thank you for your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. We hope our services keep exceeding your expectations.

Nov. 26th, 2024

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Barbara Bailey

All staff were polite and personable, the process seems to have gone smoothly. A very minor detail is I offered to clear some things put if the way in our attic, and the workers said it wasn’t necessary, but the. Afterwards I found some things had been shoved around and left in a bit of disorder. This is not awful, but a bit disconcerting, when Inoffered to make a clear path for them. So far so good, but awaiting the final approval from JCP&L and the turn on. Mt he very positive is the help for the folks who came to meet the various inspectors, they were very helpful. And it was nice they shepherded the whole process for us.

1 month ago

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Reply from Sunnova

Hello Barbara. Thank you for the 4-star rating! We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Nov. 21st, 2024

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Daniel Frink

I love the fact I’m already saving on my electric bill, that I know exactly who I can turn to for immediate help/response to any question including what maybe considering a “silly” question lol Although my system was installed, was ready to go close to fall, I know I will be saving a ton in the spring/summer days. It’s an investment I’m happy to have made

1 month ago

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Reply from Sunnova

Thank you, Daniel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Evens

When they came to my door that day I have no interest . Talking to them and explaining to me what they have to offer me made me change my mind . These two young person was very knowledgeable and very charismatic on what they offer to me . I have to choose what was best for me . Thank you Lauren for making part of this great family : “ Sunnova “.

1 month ago

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Reply from Sunnova

Thank you, Evens! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 5th, 2024

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Lawrence Adeseike

Sunnova lied to me a lot...even on the batteries I bought two based on the engineer guy they sent to measure my power need...he recommend that I buy two batteries and I did but guess what my family and I slept in the darkness during the hurricane because non of the batteries work...I've decided to go back to the grid power because of the lies...

4 weeks ago

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Reply from Sunnova

Thank you for sharing your feedback, Lawrence. We sincerely apologize for any inconvenience you may have experienced. We truly value your input and are committed to improving your experience. We have reached out to you via email, and if you need any assistance, please don't hesitate to reply to the email. We are here to help and look forward to resolving any concerns you may have.

Dec. 6th, 2024

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Raymond

The installer made many mistakes having to return to correct there shoddy work at least five times. The project started in August and was completed in late December.

1 week ago

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Reply from Sunnova

Hello Raymond. We appreciate your review and the feedback you provided to continuously improve the customer experience. We strive to make the switch to solar a smooth journey and are sorry to hear that your experience did not reflect this. For any concerns or inquiries, please contact our customer service team at customerservice@sunnova.com with your system ID.

Jan. 2nd, 2025

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Primo

Great approach by the salesman, very professional, shows a great knowledge explaining how the system works and the process of the installation. Over all excellent work

1 week ago

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Reply from Sunnova

Hello Primo. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 26th, 2024

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Sharon

After they installed them, no one came to talk to us to explain how it works. It wasn’t turned on so I googled it. I don’t even know if you bill me or do I get the bill from ASP? Lots of guestion that were never explained

1 week ago

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Reply from Sunnova

Hello Sharon. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Paulette Richards

I enjoyed everyone that I've spoken with concerning my solar panels. From sales people to the installers and inspectors. Everyone took the time to explain so that I'd understand. Very caring and friendly people,

3 weeks ago

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Reply from Sunnova

Greetings Paulette. Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!

Dec. 12th, 2024

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Ron Tarr

The tech arrived on time and went straight to work. He was professional and courteous as well as informative on the installation and some of his experiences with the inverter by Solar Edge. I was very satisfying operation. The way all such operations should be. Thanks

1 month ago

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Reply from Sunnova

We appreciate your feedback, Ronald! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.

Nov. 27th, 2024

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Ana Angelica Miranda

We're so excited about our Solar System, The person first came to our home to bring us the orientation were so professional, kind and in a very friendly manner. The crew in charge to do the installation made it so fast, secure and in a professional way also. This'll be one of our best decisions made. Miranda's

1 month ago

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Reply from Sunnova

Hi Ana! We're thrilled to have you with us. Thank you for the positive feedback. Our commitment is to help ensure you have a clear understanding of every step in our process, and it's fantastic to hear that your experience aligns with our commitment.

Nov. 26th, 2024

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Gary Walck

Very satisfied with installation and performance so far. Just went on line generating in September. I would like to be able to see solar generation and my power consumption better in the Sunnova app. On my phone. I’m able to see the production with a number and bar graph however I can not see my generation numbers with my consumption and what numbers I bank or not. Maybe I’m not using the application on phone correct?

1 month ago

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Reply from Sunnova

Thank you, Gary! We appreciate your review. We value our customers and appreciate the time you took to share your experience. We appreciate your feedback, and should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

Nov. 22nd, 2024

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Kim Sandigo

I liked that everyone from sales to installation to wrapping everything up was timely. The line of communication was awesome in keeping us informed about what stage we were at and they even helped me understand the app on my phone. 👍🏻👍🏻👍🏻

1 month ago

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Reply from Sunnova

Greetings Kim. Thank you for your 5-star rating! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Nov. 14th, 2024

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Erich Soldat

They were friendly, made it easy and explained everything clearly. We were always kept updated about the progress and the installation was done quickly and cleanly. System works fine now and we are happy to have increased the value of our home while doing the right thing for the environment

1 month ago

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Reply from Sunnova

Thank you, Erich! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Lisa Massey

Trinity was very on top of everything guided us though the whole process. Very professional and courteous. The crew that installed our solar was awesome they told us everything they were doing. Go with Trinity very reputable company.

1 month ago

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Reply from Sunnova

Thank you for your message, Lisa M. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Nov. 6th, 2024

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Rodrigo Carlos

Sunnova was the best at all aspects, the representative initially pitching the idea of solar was very friendly and thorough. The dates were followed as planned and I had no headaches in dealing with the energy company or the municipality to obtain proper approvals. Overall the best service experience I had since I moved to NJ in Sep 2023.

1 month ago

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Reply from Sunnova

Thank you, Rodrigo! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Mark Smith

GREAT customer services. Sunnova called me frequently to keep me updated with the progress and asked if there were ever any concerns. Sales rep was very straight forward and personable. Electrical work was completed in a day. Solar panel Installation was completed in a day. The site was left neat and clean upon completion. I literally had to do nothing, Sunnova too care of everything (ie: permit, inspections, communications w/ electrical provider, etc).

2 months ago

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Reply from Sunnova

Hi Mark Smith, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 29th, 2024

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Michael Friess

Sunnova was assigned to check and / or repair my solar system by Generic since the original company that installed the system wasn't responsive after multiple attempts to contact them. Sunnova's crew quickly reviewed and tested my system and identified the failed component. They replaced it as well as installed and updated circuit board. Ram a test that showed the system would operate inormally during a power failure and reported their findings and showed me the replaced parts. Very professional

2 months ago

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Reply from Sunnova

Hi Michael, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Dan frink

Started with my good friend Jonathan L. coming over, talking with me and answering every question honestly. Helped me get the process started and kept me up to date along the way. Spoke to so many along the way, Lindsay in particular was always very responsive and had answers right away. The install team was great!! They were very very professional but I like to think I was able to loosen them up and they were great all around. Very friendly, very funny but professional and kept me up to date on progress. I cannot compliment them enough! Overall a great experience, the wait for the permit checks and final inspections from the town, not Sunnovas/trinitys fault, but that was a painful wait after all the hard work that went in. I’m up and running and hope to be saving money very soon

3 months ago

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Reply from Sunnova

Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 23rd, 2024

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Yvette Castro Puerto Rico

Customer Review Video

6 months ago

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Reply from Sunnova

Greetings Yvette! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Thank you for choosing Sunnova!

Jun. 25th, 2024

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Dom Tiberi

True professional manner we went through the entire process. Each phase of the project was handled very well.

6 days ago

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Reply from Sunnova

Thank you, Dom! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 2nd, 2025

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Todd Carbone

Great experience. Very informative and professional process. They keep you up to date through the whole process.

1 week ago

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Reply from Sunnova

Hi Todd! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jan. 2nd, 2025

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susan louderback

The install process was painful and filled with errors and delays. Plus they were not able to install the panel where they promised and I am left with an ugly box in the front of the house and piping on the interior (I had been told this would run behind the wall

1 week ago

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Reply from Sunnova

Hello Susan. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We value your feedback and are committed to providing you with the highest level of customer service. Feel free to contact our customer service at (866)786-6682 or via email at customerservice@sunnova.com for assistance. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Dec. 26th, 2024

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Donna Mcnally

The sales men was great explaining things perfect Would recommend Sunnova to my family and friends Great work finished the job fast

1 week ago

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Reply from Sunnova

Hello Donna. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2024

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jin kim

I’ve had a rather frustrating experience with Sunnova solar panels. They subcontract the installation company Freedom Forever, and unfortunately, Freedom Forever has made a few mistakes. They’ve installed the panels on the wrong side of the roof, despite the panels producing electricity as expected. When I reached out to Sunnova to express my concerns, they suggested I contact Freedom Forever. However, Freedom Forever then redirected me back to Sunnova, leaving me feeling stuck and uncertain about how to proceed. I’ve decided to seek legal advice to explore my options and find a resolution to this issue. Don’t go with Sunnova.

3 weeks ago

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Reply from Sunnova

Greeting Jin. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Dec. 12th, 2024

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William Sprague

My system was installed in January 2024. My monthly payment for my system is $200 less than my old electric bill. I have not had an electric bill since then.

3 weeks ago

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Reply from Sunnova

Hello William. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 9th, 2024

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Carl Hinrichs

In the beginning everything went well then once we signed a contract we really didn't hear back from anybody. Also we are expected to get a check for 6 months of service as an incentive of signing the contract which we haven't heard back from anybody

4 weeks ago

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Reply from Sunnova

We sincerely apologize for the inconveniences you have experienced, Carl. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. We have sent you an email requesting more details so we can better assist you. Please feel free to reply, and we’ll be happy to address your concerns promptly.

Dec. 6th, 2024

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Lillie Jane Johns

It’s hard to say, because we haven’t been on too long, but so far we are enjoying it, especially the installation process, as they were very professional, and courteous, rated 4 because there’s always room for improvement, although I can’t imagine where at this time.

1 month ago

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Reply from Sunnova

Greetings Lillie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Dec. 3rd, 2024

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George Busse

The two day installation went into overtime and it became too dark to cut the rails that extended beyond the roof. We were told that on the first day the install team arrived without all their tools so the second day they had to hustle to get the job done leaving someone else to come out to cut the rails that overhang the roofs. We waited over two weeks until the town inspector came and the installer cut the rails over the garage but wasn't able to cut the rails over the house roof. When will someone come and cut these rails???

1 month ago

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Reply from Sunnova

Hello George. Thank you for reaching out and bringing this matter to our attention. Upon review of your accounts, you are still under construction. At this time, we recommend that you reach out to your installation company for the appointment.

Nov. 26th, 2024

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S H

The sales process, inspections and installation went very smooth, of course . But as soon as the installation, the customer service was very bad. I have still not received the final email since the pto. I called customer service finally and was able to get a link to monitor my service. Thankfully, the rep was very helpful and took accountability for the lack of customer service I had received. Overall , we are still happy with our solar service and would recommend.

1 month ago

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Reply from Sunnova

Hello S H! We appreciate your review and for bringing this matter to our attention. We sincerely apologize for the experience you've had, and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Nov. 12th, 2024

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Tabitha Cooper

Gavin is a great example for other young players in the sales game and he will continue to grow with the team you can bet and win with people like him on the team thanks Ray and Tabby

1 month ago

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Reply from Sunnova

Thank you, Tabitha! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 11th, 2024

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don Spangler

Great company to work with. They keep you updated every step of the way. Efficient installation and very informative workers. I’m looking forward to seeing more results of the solar panel efficiency.

1 month ago

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Reply from Sunnova

Thank you, don! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 7th, 2024

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Iveliss Perez

I like the sunova solar panel company. The customer service was amazing and it was very helpful. We were very pleased with the information that was given to us . We r happy that the bill has been significantly low.yayy

1 month ago

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Reply from Sunnova

Thank you, Iveliss! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Peggy Murgo

I am very happy with my service, by Sunnova! We are enjoying our low electric bills! I am looking forward to having a battery installed. We had someone out to measure for it, about 6 week ago!

1 month ago

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Reply from Sunnova

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2024

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Kimberly Adametz

First off, communications was poor. Many times there were delays answering my quest for information. Scheduling info was sketchy when it was relayed to me. There were various problems during the installing thatcaused delays. The installation presented issues for the fire dept. There were conduits that caused obstructions to the fighters. It took 2 returns visits to correct the issue. My home has a metal roof. The conduit would prevent fire fighters from using roof ladders should it ever became necessary. Speaking to the installers, they told me that they had little to no experience working on metal roofs. The second time they came to move the conduit I had to explain where they should route it to meet the fire dept. requirement. The second crew that came out also left a mess of wire and other debris on our drive way that we had to clean up. I feel that there were unnecessary delays in turning on the system.

2 months ago

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Reply from Sunnova

Thank you, Kimberly. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Should you have any questions, please do not hesitate to reach out to us at customerservice@sunnova.com or at 866-786-6682.

Oct. 30th, 2024

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Jeremy Kerstetter

I have been with Sunnova 5 years. In that time I needed 2 service calls, one was resolved within a couple days, the other took a could months due to a parts shortage but they made it right on my bill. Overall, I've been very satisfied.

2 months ago

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Reply from Sunnova

Thank you, Jeremy, for taking the time to write us a kind review. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Oct. 25th, 2024

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Robin Zsampar

From the planning stage to the installation and permits, and now after a full year of saving on our electricity bill, we could not be happier. We were informed at every moment of what was happening next. A fantastic company and so glad we chose Sunova and Trinity for our service!

2 months ago

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Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2024

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Cindy Oliphant

They were concerned about me as a customer making sure that I understood what was going on in every phase of the installation. When ever I had a question I got an answer, there was no putting me on hold or ignoring the question. The feeling I got over the phone was that they cared about me.

2 months ago

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Reply from Sunnova

Thank you, Cindy! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. We are glad to have you with us.

Oct. 14th, 2024

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Thomas Turner

The installation was seamless and professional. It is too early to tell if we will see any savings on our electric bill. We were told by the sales person that they would have someone trim the oak tree in our back yard to maximize the sunshine on the panels but that has not been scheduled and can’t get anyone to tell me when that will occur spite of my inquiries to the office and to the sales person. I also asked about getting an app to monitor performance but have not received a response. I would appreciate having a designated contact person.

2 months ago

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Reply from Sunnova

Thank you, Thomas! We appreciate your review. Our commitment is to help ensure you have a clear understanding of every step in our process. For any questions you may have regarding your system or agreement, you may reach us via email at customerservice@sunnova.com with your system ID or the case number. Thank you for choosing Sunnova!

Oct. 14th, 2024

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Patricia Smith

I like the installation. The communication about how to turn it on could have been clearer. I thought it was on until I received a email three week later saying there was no signal. The instructions told us to turn the outside switch to on an flip the breaker box switches, but I believe the breaker box switch may have already been on and when we flip it it turned it off.

2 months ago

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Reply from Sunnova

Thank you, Patricia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Maryann Mellor

After a storm damaged some of my connectors to my solar panel, I called Generac and they scheduled Sunnova to come out and make the repairs. They came and fixed everything so I am back in good shape. I’m very appreciative of the great work done by the repairman.

2 months ago

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Reply from Sunnova

Thank you, Maryann! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2024

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Megan Campbell

The initial set up with Trinity Solar and East to West Solar (the installing company) was a little unorganized and had some confusions since we had to run a trench across our driveway but once that was resolve the installation was flawless. And so far, I think the solar panels are doing well. I see the charts online, but it would be nice to have a follow up to know if they are running the way that was expected.

3 months ago

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Reply from Sunnova

Hello Megan. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Feel free to chat with us through your MySunnova account regarding your production concerns. We look forward to helping you!

Oct. 1st, 2024

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Nicholas E Copus

Your installer was totally professional and polite and efficient, the system was not working for several months and now is, from the outset we have real issues with the solar and all those involved with its construction and its upkeep. This was the first time I felt like we were dealing with a person who knew what he was doing. Many thanks Nick C.

3 months ago

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Reply from Sunnova

Thank you, Nicholas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 11th, 2024

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Mike con

Trying to figure out the app showing what I used, make, looks like it’s going to cost me more than I was told Depressing

6 days ago

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Reply from Sunnova

Thank you, Mike. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Jan. 2nd, 2025