ION Solar: Read 1,383 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kamil Albuquerque, NM

We've had no issues with it. Everything works like it's supposed to. The installation process was very simple and a smooth process. Everything happened when it was supposed to happen and it was just a very easy process.They were easy to get a hold of and they always got right back to you and were very professional.

2 years ago

check_circle

Verified Customer

star star star star star

Bryant Reyes

I love the way they work, very clear, very respectful and professional

2 months ago

check_circle

Verified Customer

star star star star star_border

Daniel Kimball

The only problem I have is how long it is taking to get the system installed and online.

2 months ago

check_circle

Verified Customer

star star star star star

Chris Kincade

Best solar company in Nevada. I'm saving so much money it's ridiculous.

2 months ago

check_circle

Verified Customer

star star star star star

Christopher Kozak

The accuracy of the installation process. Organized digitally on the app

2 months ago

check_circle

Verified Customer

star star star star star

Kristina Cohen

The process was easy. The team kept us informed at every step of the way.

2 months ago

star star star star star

Jacob Parenti

I recently had the pleasure of working with Ion Solar for the installation of 17 solar panels at my home in Colorado, and I am beyond thrilled with the entire process and the outcome. From the very beginning, Ion Solar stood out with their exceptional communication skills. They ensured I was fully informed and comfortable throughout the installation process, from initial consultation to the final switch-on. There was never a moment when I felt out of the loop or uncertain about the next steps, which is a testament to their commitment to customer satisfaction. One of the aspects I was particularly impressed with was how Ion Solar handled all the necessary paperwork and approvals with the city and power company. This can often be a daunting part of any solar installation, but Ion made it completely hassle-free for me. Their team demonstrated a deep understanding of the regulations and requirements, ensuring everything was in perfect order without any delays or issues. The professionalism and expertise of the installation team were outstanding. They were not only knowledgeable but also very courteous and respectful of my property. The installation itself is a testament to their skill and attention to detail - it looks fantastic and blends seamlessly with my home's aesthetics. Most importantly, we were able to start generating power from day one, which was incredibly exciting. I cannot recommend Ion Solar highly enough. Their dedication to providing an excellent customer experience, combined with their technical expertise and efficient handling of administrative tasks, made the entire process a breeze. If you're considering going solar in Colorado, Ion Solar is undoubtedly the way to go.

10 months ago

star star star star star

Jason Dana Las Vegas, NV

The first time Justin came to our house he answered all of our questions and was patient with us. After the first meeting, my wife and I decided now was not the right time and he understood. A few months went by and I reached back out and once again Justin answered even more questions. We decided to go through with it and am sure glad we did. Justin and the team at Ion Solar are awesome. They never seemed bothered when I would call or email them asking more questions. They were also very great at keeping constant communication with me letting me know what the next steps would be even up to once we had permission to turn our solar on they sent me an email showing me how to turn it on. If you are unsure about solar or what company to go with I most definitely recommend Ion Solar. Side note Justin even gave me a recommendation for my parents to get solar in California as Ion does not operate in that state. Justin went above and beyond!

11 months ago

check_circle

Verified Customer

star star star star star

Angel Wakefield

So far great company to work with. Just waiting for pge to change our meter. Can't wait!

3 months ago

check_circle

Verified Customer

star star star star star

William Mollenkopf

Answered all questions and never felt rushed. They stand by their product and workmanship.

3 months ago

check_circle

Verified Customer

star star star star star

Dewayne Luster

Installation went fairly quick and smooth, I am really pleased with the Profesionalism and service.

3 months ago

check_circle

Verified Customer

star star star star star

Augusto Sarmiento

Ben took the time to explain their solar product and answered our questions accordingly.

3 months ago

check_circle

Verified Customer

star star star star star

Angela Howe

The entire process is pretty streamlined. It takes awhile to set up but is totally worth it!

3 months ago

check_circle

Verified Customer

star star star star star

Tkdem Grmay

The walk through of the process was quick and easy to understand and installation was fast.

3 months ago

check_circle

Verified Customer

star star star star star

David Roberts

Great communication, great follow up. The system has delivered on what they said it would.

3 months ago

star star_border star_border star_border star_border

Brent

I got a quote from Ion and was interested until I got other quotes. Each quote was similar cost or lower. The issue is Ion was quoting a system much smaller for the same price. When I did my research I fond out they exaggerated the production by 30% over what the system could produce. If you go with Ion make sure the system size is the same as you others are quoting otherwise you'll be stuck with a much larger energy bill than they tell you.

2 months ago

check_circle

Verified Customer

star star star star star

Kevin Kuroda

It has been two years since ION installed the solar panels and we're as happy today as we were when we first became solar users. Thanks ION team for guiding us through the process and for your professionalism back in 2022!

2 weeks ago

check_circle

Verified Customer

star star star star star

Turake Tenwolde

From the first initial contact, to the sale to the installation, the ION team has been very professional, informative, and knowledgeable. Thank you, I am looking forward to seeing the savings.

1 month ago

star star star star star

Deidre Knight

When we got a new house, we know we wanted solar panels. Within only a few months of moving in, the solar panels were installed and looked phenomenal! We worked with Jacob and Olivia and both were helpful, kind, and kept us in the loop. The install team was also polite and cleaned up after themselves, including sweeping the house!

8 months ago

check_circle

Verified Customer

star star star star star_border

Elizabeth Aurora, CO

Install was nice and smooth. They did a good job, very quick considering how much they put up. We're trying to get to an answer as to why we're not generating as much electricity as we thought we were going generate, so it's not covering as much of our electric bills we were told it was going to.

1 year ago

check_circle

Verified Customer

star star star star star_border

Brenda Buda, TX

They look well made and everything looks installed properly. It was pretty smooth, and pretty quick as well. Once Encore approved of the system, it wasn't too clear what was after because we still had a wait 3 months before we could change our electrical plan to a solar friendly plan.

1 year ago

check_circle

Verified Customer

star star star star star

Leon Aurora, CO

Any questions I had they got back to me right away. Installation process went really smooth. They they came in, got everything done pretty fast. Its state-of-the-art. I mean some of the best equipment seen on the market.

1 year ago

check_circle

Verified Customer

star star star star star_border

Holly Aurora, CO

They provided easy to understand information on the whole process and the pricing. Their customer service people were helpful. It went very quickly and smoothly. I don't have any complaints. There was some miscommunication between customer service and the installers about what time the installers would come.

1 year ago

check_circle

Verified Customer

star star star star star_border

Bevann Aurora, CO

It took probably double the amount of time for installation than what they had originally said. And it was kind of hard to get in touch with them to answer questions. The panels work just fine. The installation process went very smoothly.

1 year ago

check_circle

Verified Customer

star star star star star

Mary Buda, TX

It's been good to me. My bill has gone down. Right now it's probably less frequent pains. Even paying the solar panels along with my electricity is still less than what my light bill would have originally been. It's good.

1 year ago

check_circle

Verified Customer

star star star star star

Anthony Manitou Springs, CO

I've called several times so far, someone answer me as soon as they could with great help. They were trying to answer very quickly and fix whatever the problem was very quick and well.

1 year ago

check_circle

Verified Customer

star star star star star

Bryan Buda, TX

It was very smooth. The guys came, they handled pretty much everything. They explained stuff to us and they got up and they did all the work and the inspections and everything. So it's very smooth.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Justin Albuquerque, NM

They were responsive during the install process and up until I got my system going, but once I started having trouble with the tax on stuff as far as getting my credit in my state they were less than responsive and they kept telling me they couldn't help me with this and they couldn't fill that out. And I feel like there could have been some process improvement to make it easier on the customer as far as the state tax burden. They did decent job installing, plus the installers are great.

2 years ago

check_circle

Verified Customer

star star star star star_border

Kenneth Albuquerque, NM

They've been very attentive. They send me emails, texts, and I always get a phone call too from the people. So I think it's been very good. They just came out with these panels that are more powerful panels and the latest technology.

2 years ago

check_circle

Verified Customer

star star star star star

Artavious Frost

Great customer service. Very informative personnel

2 months ago

check_circle

Verified Customer

star star star star star

Jennifer Schioler-Linck

I like that they were clear in what the project entailed and communicative

3 months ago

check_circle

Verified Customer

star star star star star

Robin Whitley

He’s very professional and very assuring very knowledgeable!

3 months ago Edited September 10, 2024

check_circle

Verified Customer

star star star star star

Lynn Burke

Process was clear and took very little effort on my part. Very happy

3 months ago

check_circle

Verified Customer

star star star star star

Stephanie Tello

Professional and to the point. Thank you for not wasting my time.

3 months ago

check_circle

Verified Customer

star star star star star

Danaseeo Turner

The entire process was easy. Chris explained everything in detail.

3 months ago

check_circle

Verified Customer

star star star star star

Oleksandr Kravtsov

Fast installation, save my electricity costs. Great service.

3 months ago

check_circle

Verified Customer

star star star star star

Charles Cheeld

Did not like the sales calls, but the solar panels so far are great.

3 months ago

check_circle

Verified Customer

star star star star star

Andrew Cutler Yorktown, VA

Installation was excellent and I am very happy with the installed product. The installation crew did a great job. They went beyond epectation in that there was an unanticipated problem with squirrel damage on the system that was being upgraded that was not specifically anticipated in the project contract and that they took care of at no extra cost. Project communications with Ion were sometimes good and sometimes not so. Persons were always helpful and polite when I called but different Ion persons were responsible for these communications at different stages of the project and it seemed that they did not always talk to each other.

1 year ago

check_circle

Verified Customer

star star star star star

Kyle Graves

I believe it is too early to know if I will benefit financially. I will be able to rate better after completing 1 year with my solar in operation. I haven’t received any money from power sent to the grid in overages yet and I’ve been online for 9 months. The tax credit didn’t work out like I thought. It is going to be broken down by three years and not given all at once. This money was going towards the payment but I didn’t get enough back to make a dent. As far as the installation went and working with ION, it couldn’t have been any better. From start to finish everything went smoothly and happened just like they said. Everybody was friendly, knowledgeable and helpful which made the whole experience pleasant. My panels went online ahead of schedule. I received the best service and installation I believe possible. The fit and finish was perfect.

1 year ago

check_circle

Verified Customer

star star star star star

Christian

I'm really enjoying my solar panels. Paying less to the power company and knowing that I can better budget for the future because I always know what the bill will be each month is amazing. I'm not one that uses a ton of air conditioning during the spring and summer months since I like to open my windows a lot and I'd rather be hot than cold. This allows me to store up lots of energy to be nice and toasty during the winter months without worrying about a huge bill every month just to be comfortable in my own home. All of this plus the fact that I know I'm doing something good for the planet and not contributing so much to it's detriment, which also encourages me to be more mindful of other sustainable measures I can take outside of recycling that I've done since a child.

1 year ago

check_circle

Verified Customer

star star star star star

Curtis Manassas, VA

ION Solar installed my system in July 2022 and I have been very pleased. The installation process was quite efficient which resulted in an earlier install than expected. I received great communications throughout, and have had no problems whatsoever. I am able to monitor the system and have witnessed a significant decrease in power supplied by the power company. I have also received income from the sale of SREC credits. The solar panels are visually pleasing and have performed flawlessly so far. Based on my experience with ION Solar, I would highly recommend the company to anyone looking to change over to solar.

1 year ago Edited January 10, 2024

star star star star star

Tim Burke Parker, CO

I felt like the salesperson was honest and accurate. I was able to pay cash and save big bucks instead of financing. Though not entirely ION's fault, the contract was signed in August, we didn't get the panels installed until December 28th, and it wasn't cleared to operate until February 14th. So, 4 months to get the install, and 6 total months to get it running. Not sure how much tracking ION could/should do with the local electric company and the town permitting, but that seemed a bit excessive. ION had a couple project coordinators swap out throughout the autumn and the final person (James) was top-notch. Any breakdown in comms was probably due to swapping out coordinators.

1 year ago

star star star star star

Marlo Mullen El Cerrito, CA

Ion contractors explained everything regarding solar, the science, and the financial benefits specific to my home in a simple way that we could understand. He wasn’t pushy or combative, was very understanding of my concerns and answered all of our questions in detail, and made us feel extremely comfortable. ION was excellent at handling all the permitting and back-end paperwork. It indeed was a turn-key process, and we were installed in about four weeks from the day we had our site survey. We’ve recommended ION to a few of our friends, and they are enjoying the same experience so far. Fantastic company in our experience.

1 year ago

Reply from ION Solar

Wow Marlo, what an amazing review! Thank you for sharing your experience with us!

Jan. 11th, 2023

star star star star star

Joshua nyarady Santa Fe, NM

The experience was great. It's a little quiet at first while the design part is happening but once it's done things start happening real quick. The installation was the biggest shocker. I have a two story steep pitched multi faceted roof with 16 panels they had to install. Start work by 8 and they left shortly after 12 noon. I couldn't believe they were done so fast. I didn't even have a disruption to my power even though they had to put in a new panel. Their installation is the cleanest looking installs you'll see. If you drive by and the solar panels look like they were part of the house design it's probably because it was done by them. The panels are some of the best you can get right now made in America and are almost 21% efficient. Those Chinese made solar panels have that ugly gray metal bands around the panel and throughout and it looks terrible. These are jet black and they look so good. I feel like I got my money worth which lately you just don't hear yourself saying anymore. Seriously if your thinking about Solar call these guys up they'll come to you give you all the details and info right on your couch and in a non pushy way. I guarantee after you understand the process you'll be asking like I did "where do I sign?"

1 year ago

Reply from ION Solar

Wow Joshua, what a review! We appreciate the feedback and that it was such a great experience for you!

Jan. 11th, 2023

star star star star star

Christopher Sacra Severna Park, MD

Truly a great experience. I really appreciate how out of their way the Ion professionals were willing to go to get my system done right for me. Michael S (sales) and Heather G (permitting), and the electrician Matt (don’t know last name), and the panel install crew, went above and beyond to make sure I was happy with how things went. I’m very picky and had way more questions than the normal customer and they answered every one of them or got me an answer back on things they didn’t know right off. I’m super excited about my panels being turned on now, and they are already producing better than expected. I’m so happy and would work with The Ion Solar team in a heartbeat.

3 years ago

star star star star star

Bill Rose Raleigh, NC

Having worked for a company that makes solar and wind power equipment, I knew the many benefits to society and the environment that solar played. But it wasn't until I met up with ION Solar that I saw how beneficial solar power could be to me and my home. It was eye opening. I can't speak highly enough of the ION Solar team, they were friendly and professional all the way; they explained specifically how a solar system based on net metering could make my home a safe, energy-producing facility and increase the value of my home. ION was with me every step of the way and provided the resources to get approvals from our homeowners association, the City and State, and Duke Energy (our utility) as well as the installation of the system itself. I can now say I've gone solar, and I look forward to seeing the cost savings and benefits that come from the ION Solar system.

3 years ago

star star star star star

Devin McKnight Salt Lake City, UT

Just finished the process with ION Solar. It went well and no major hiccups occurred at all. It took a little longer than I initially expected but I am satisfied with the care and attention we received. It was very easy to work with Daniel B., our initial salesman and he was very upfront about how things work and did not feel like a salesman. He was polite and considerate of our time as we had at the moment of first meeting him gone through a very trying car accident. I definitely would recommend working with them if you have considered getting Solar and Dan will definitely get you taken care of.

3 years ago

star star star star star

TJ Stephenson Los Lunas, NM

When I agreed to meet with Ion Solar representative Robert A., I had no intent to purchase anytime soon and prepared for a pushy sales person. To my surprise Robert was very personable, knowledgeable and willing to answer any questions I had and provide any additional information needed. Robert spent close to three hours with me to which I admit had flown by and at the end had a signed contract and a new customer. In no time at all Ion Solar sent out people to draw up the design for my home and inspect that it would work correctly. After signing off on the design Ion Solar began the process of getting all the approvals and licenses needed to install and run the system. Before I knew it the install team was at my residence and getting the job done. The install took about four hours and looked perfect after they finished. The solar panels were all laid flush and the equipment all matched so there wasn't anything to really draw the eye to the roof. No wires were left showing and everything was tidy and sealed properly. The crew cleaned the area to leave it better than they found it and vacuumed the area were they made access into the attic. I downloaded the recommended app on my phone and was able to track everything going on during the process along with track my solar system after the installation. Anytime I called I was given prompt answers and Ion Solar kept me up to date on everything going on.

3 years ago

star star star star star

Glenwood Emory Shover Fredericksburg, VA

Thus far, I have been totally impressed with the professionalism of the ION staff. Communications between myself and ION have been timely and complete. As a mechanically inclined individual, I can tell whether or not a project is being installed properly (in my eyes). This installation is extremely "neat" and appears proper in every way. When the County inspector called me to schedule an appointment, he stated that he doubted that there would be any problems since it was an ION installation. He also stated that he has never found a single issues with an ION installation. That statement helps me sleep well at night as we have a very strict County Inspector's office here. I highly recommend ION and have already done so within my community. Neighbors have stopped in their cars and on foot to ask about ION. I tell them all I know and that ION is an impressive company to deal with.

3 years ago

star star star star star

Pamela Stanley Norfolk, VA

From the first person who knocked on my door to the last call and text I recd this is by far the most organized company I've ever dealt with! They walked me thru every step PRIOR to me signing any contracts and once I signed they have been in touch every step in process. Now I'm all hooked up to dominion grid and doing good for planet and my electric bill plus added value to my home! So many in our Ocean Lakes neighborhood here in VA Beach are adding solar to their roof via ION Solar! Btw, if you decide to call them please say I sent you and I'll get a referral credit! I'm not getting paid to write this review I just want to spread the word this is def a company I'd do business with again!!

3 years ago

ION Solar Reviews