Insight Pest Solutions

Five Star company. Our service technician Omar is the best. Provides a great professional presence and does a fantastic job at our home. Very satisfied with service . Especially with our Technican Omar.

Please think twice about signing a contract with these guys. The entire thing is a scam. Do not sign a contract with Insight solution. What the salesman says and what they actually do too different things. The salesman does a great job selling, the technician on the other hand refuses to do the things the salesman said they would do. Then when you Cancel the contract, they will charge you for bogus cancellation fees and the Discount fee they gave you. And the chemicals they use are ineffective. Ants killers don't work. Spray around the house didn't do anything- Horrible customer service and all they want is to charge you

My home was heavily damaged from Hurricane Ida, which resulted in my family having to be displaced for an unknown period of time. Due to being displaced and the uncertainty of when or if I would be returning to my property, I called to have the my service cancelled and was immediately advised I needed to speak with a Manager. Upon speaking to the manager I was questioned about my reasons for the cancellation, and I advised in order to do so I would have to pay a cancellation fee of $299. Please keep in mind, I began in August of 2021, a few weeks before the storm. In additon, I had just lost all of my possessions and was/still living in a hotel. yet this people had no empathy for my situation or the fact that my service had just began. All they wanted was there $299!!!! Now I understand, why my sales rep kept saying "money" each time we discussed an issue or concern, because that's what's this company is all about money. Definitely not their customers!

Anthony D was our technician and he did a great job. He was very thorough, and everything I asked for, he went above and beyond. He was there at the house when I got home. He arrived right at the beginning of the service window, so I could be done early and get back to work. He continued to work after I left. Anthony deserves a tip!

Insight came today and the young man was very nice and said what he was going to do, was satisfied with the job and time, thanks for the good work.

Edward, our pest control technician, arrived promptly and did a great job both in the house and in our yard. He was knowledgeable, courteous and knew exactly what he was doing. Thanks for a great job!

I forgot the nice young guys name that came to my home yesterday and sold me the pest solutions. He is a KEEPER! VERY POLITE, at first I was not interested at all. Never have been with pest control people. He explained your service n product short, sweet, and simple other than dragging out a long b******* conversation like most salesman do. You should considered promoting him to train other sales people like him. As far as that Josh came out sprayed my house today and we will see where we go from there. Thank you Corrie T.

Joey, the technician, has been very professional and responsive to my questions and concerns. However, an email to the headquarters recently received no response. Joey provided a different contact avenue for future concerns.

I wish that I could rate this lower however it will not allow me. I was totally swindled by Insight Pest Solutions, and I was fraudulently charged both as a one time transaction without my consent and by monthly fees after I had cancelled my account. I was approached by a very kind well spoken young man at my home who assured me that his pest control service was the best in the industry and could not only manage my current concerns but better the company I was using and had been using for a year. I was told that they guarantee their services, meaning if the product or service did not work we simply had to alert them and they would make it right. I was then told that if we had to contact them more than twice then I would be eligible to close my account and get a full refund of my costs. I agreed and provided him my debit card to start service. After he did the first treatment I allowed the product over 14 days to "work" as instructed. I then contacted the salesman which I was told to do directly and showed him pictures of my family literally eaten alive along with pictures of the bugs my home was invaded worse than ever and I needed help. My main driver for starting service was my family coming for a month to stay, my neice is highly allergic to wasps and I needed to ensure our problem was well taken care of before she got here. He sent a field manager for the retreat and I was assured if I needed anything else to contact them directly. Well once again I complained as we are now over a month into service, I have paid the initial service, one month AND requested the additional mosquito treatment which was a $70 one time add on. They came out again to do a second retreat and the 1st service for mosquitos and again I was promised that pest control is sometimes variables that need to be figured out before getting total control of the problem but not to worry they were on it. My worst nightmare came true my neice was attacked by a swarm of wasps on my property causing us to rush her to the ER. That day my nephew was eaten alive by some sort of yard bug similar to mosquito bites however the bites looked different. I sent photos and frantic messages for assistance. This was exactly what I feared and what I explained to them was going to be my issue. I at this time told them I was no longer interested in their services and wanted my money back. Without consent they sent yet another tech out to retreat for all services. He did so, and left (they also never even alerted me he was coming again without my permission) At this point I had requested to speak to a supervisor and was directed to a woman named Kayla. She was quite literally the opposite of helpful. She contined to tell me that my HUSBAND told the tech the bugs were coming from the neighbors not our house and that we only had one retreat and needed to allow them to come back I then corrected her explaining that we have had four services over the course of three months, and we got double charged for the mosquito service. Once again she continued to state that we only had one service and had to have another to allow them to correct it. I told her at this time that I no longer wished to speak to her and if her supervisor did not contact me I would take all available actions again Insight. Well shocker, no one called or responded. And when I woke up I found that ANOTHER charge was added to my account. I contacted my bank to stop the auto draft and was informed by Navy Federal that this was not an auto draft that a human was entering in the request for payment each time. THEY ARE STEALING MONEY and getting away with it. I have never in my life been more offended and out right livid that they continue to scam people with out providing any service to exterminate bugs. I have provided documented evidence of every conversation with every employee, picture proof of the damages the bugs are doing and even pictures of the many many bugs I have managed to kill and save to prove my point. It is redicilous that i have to resort to this when I was very clear when I agreed, I am willing to not only pay for service but pay double as long as the damn bugs were gone and my family was safe. They refuse to cancel my account or give me my money back so now I am left with devestation of harmful bugs and less almost $300 for services I never got. I then spoke with my neighbors, who I referred and found out that BOTH of them are being charged for services they are not getting and no one is doing anything about it!!!! I will now on prinicpal continue to fight for the honorable thing. People should not be charged for service they dont get. These people are lying, stealing and simply not good at what they do. BEWARE do not let the salesman convince you as he did me its a trap.

Insight tech made short work of the wasp nest. Tiger woods can't swing as good as our guy from insight! He was pretty fast as well. He may of been a track star back in the day, or allergic to wasps. Either way he was fantastic!

Insight has always helped us with insect control and have been very efficient. We highly recommend their service, as they are helpful and friendly. Our recent appointment with Kareem went smoothly and he was such a pleasant guy to have around. He was efficient, very thorough and explained everything clearly. What a nice guy! Thank you!

Ian H did a great job when he came to do our initial application. he was thorough and took the time to explain some extra things we could do to prevent pests and rodents from entering the perimeter around our home. Good work and friendly service. Thanks Ian.