Insight Pest Solutions focuses on eliminating unwanted pests but in a way that keeps homes, families, and pets safe. With Insight Pest Solutions, customers can gain peace-of-mind knowing that their home is free from ants, spiders, roaches, mice, bees and wasps. The company hires licensed technicians and encourages them to continue their pest educations by attending the Insight University. Each tech is trained to find safe and effective pest solutions in a variety of situations.
Insight Pest Solutions has an A+ rating with the Better Business Bureau (BBB) and is a part of the National Pest Management Association (NPMA), Pest Management Professional (PMP), and the United States Environmental Protection Agency.
Read our Insight Pest Control reviews (below) to learn more about this pest control company.
Insight Pest Solutions clients should check out Insight’s coupon page to see if there are any deals to apply to their service. If a coupon has a green check mark on it, Insight will allow customers to combine the coupon with other offers.
For example, Insight offers new customers $45 off termite monitoring (when combined with the general pest control plan). Current customers have the same coupon, but it cannot be applied with other offers.
Customers can also fill out a short survey providing feedback about their technician and their experience with Insight Pest Solutions. They are then entered in the company's quarterly raffle for an iPad Mini or a year of free pest control.
Insight Pest Solutions offers its customers five guarantees:
Insight Pest Solutions provides treatments and pest control solutions for the most common pest problems in its regular pest control plan. However, depending on the location, Insight does offer the following add-on programs customers can purchase to target specific issues:
Negative reviews for Insight reveal that customers are unhappy with the company as many felt they were tricked into signing a contract and did not receive the promised quality services. Homeowners also mentioned that the pest control products were ineffective and did not get rid of their problem pests.
A few other reviews mention a cancellation fee that caught a few homeowners off guard. While a cancellation fee is not uncommon within the industry, it is something that the sales rep should be transparent about. Canceling your contract with Insight may cost you at least $100.
For its general pest control program, Insight Pest Solutions offers little information about the plan. The website says the pest control plan covers common ants, spiders, wasps, roaches, termite inspection, and rodents, but does not mention bed bugs, sugar ants, or carpenter ants. And while the company does offer crawl space inspection, it's unclear whether Insight offers lawn treatment or attic service and restoration, and whether its products are pet-safe.
Customers with pest issues can expect an initial treatment followed by quarterly services and a quote can be estimated in as little as two minutes over the phone. While the information is there, it is vaguely described. The site advises customers to call for further details.
Insight Pest Solutions only offers its pest solutions to 14 states and to ensure customers are getting the right pest control for their area the company advises potential customers to visit the page for the branch nearest their home:
Insight Pest Solutions is a growing pest control provider that offers a variety of pest services and add-on products. The company focuses on customer service and aims to control pest problems in an effective and timely manner all while keeping families and pets safe from potential health threats and diseases. However, Insight Pest Solutions could provide a little more information about its general pest control plan. This will help customers decide if Insight Pest Solutions is right for them.
Star Rating
332 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Chase Donnelly
Tyler M came to our house this morning early and was thorough in his explanation of ant, spider, and rat problems that occur at houses. You could tell he enjoyed his job, was very knowledgeable, and cared about the customer understanding pest issues. It is difficult to find good customer service and he showed outstanding customer service, and should be looked at as someone who is promoted within your company! Thank you - Chase and Annie Donnelly
Reply from Insight Pest Solutions
Dec 14, 2020
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
bookmark Featured Review
Sharon Salyers
Joe was here today. He is always so pleasant and helpful. He answers any questions I have an very patient with my questions.
Reply from Insight Pest Solutions
Dec 14, 2020
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
India Anderson
The experience has been positive. They call to confirm, show up and check on additional needs and follow up.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
S. Simmons
Always on time, thorough, informative, suggestions always given, pleasant
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
J.Francisco
Prompt service; seems to control outside pests
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a four-star rating, we truly appreciate it! We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Have a delightful rest of your day!
Verified Customer
Martha Heckman
Every time Inhave a service the men are pleasant and thorough.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Pauline
Excellent customer service and solved my problem.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
JANE
No issues, easy to reschedule additional treatments if needed
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Rajani Kota
They always showed up on scheduled days and took care of the issues.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a four-star rating, we truly appreciate it! We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Have a delightful rest of your day!
Verified Customer
Lisa Murray
I always thought they were thorough and I was paying for an hour of work but I received 10 minutes. .
Verified Customer
Judy Santo
They're reliable & reasonable priced & their tech guys are very thorough.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a four-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Nancy
Very easy. They are extremely responsive and techs are professional.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Yvette
friendly and courteous staff/service personnel
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Linda D
Always let you know when they are coming and they come on that day
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Lattimore
Friendly, professional technicians. Great customer service.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Vernon Jackson
Always professional. Call backs are not an issue.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Jamie Brown
We've had Insight for at least 3 years now and have been very happy with their rates and effectiveness
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Lorre
Both good and bad depending on the technician. But when you get a bad one, they are always willing to address the issue and retreat the house.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for letting us know. We truly appreciate it. We are happy to hear that you are pleased with your services and letting us correct the issues. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Catherine
Very good. They call ahead and if necessary come back for more service if requested by consumer.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Dennis Parker
Very good. If you have unexpected problems they will come back to treat.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a four-star rating, we truly appreciate it! We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Have a delightful rest of your day!
Verified Customer
Maleka Basith
The services are proffesional and punctual. Always a thorough and proffesional job.No complaints.My service technician was very courteous and thorough.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a four-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Todd Genovese
Very friendly, your Techs have great work Ethics
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Merry Noss
Prompt efficient and courteous. They responded quickly and follow their schedule
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Bonita Lithway
they didn't do their job, never got back to me when I had issues
Verified Customer
Carol Fredette
Staff are helpful and knowledgeable and always polite.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Surinder Channa
Like their workmanship and their suggestions
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Jennifer Morrison
Great service by good people. Always come as scheduled and if I need to reschedule it's never a problem. No pests in sight, anywhere. Get it, In Sight????
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Bill F
They're excellent, always on schedule & customer service has been great.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Mary Hick
always on time, notification calls and great servicemen
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
John
Inconsistent. Aggressive push scheduling that requires rescheduling every time. Poor follow-up when return visit needed. Still waiting.
Verified Customer
Patty
Our technician was prompt, personable, and professional.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Carol
They do a good job and are willing to do what you need.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Kristine
Insight is a wonderful company. They are always so friendly, patient, and ready to help resolve any pest issues.
Reply from Insight Pest Solutions
Jan 22, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Anonymous
Insight seems to do a thorough job. Their customer service team is very responsive as well!
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a four-star rating, we truly appreciate it! We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Have a delightful rest of your day!
Verified Customer
Jan
I've had Insight Pest Solutions for quite a while. I've always been given good service and they've gotten rid of my spider problem.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Robert
Insight offers the best price for the most service. They always give us a heads up when they're coming by, what services they'll provide, and give feedback on what services they provided. The service reps have been very courteous and professional and treat our property with care.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Anonymous
We have been pleased with this company. Insight has always done anything extra for free that we ask of them.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Anonymous
I went with Insight based off of a coworker's recommendation. This company is very responsive and can accommodate special requests. We've had no issues with them and if there are problems, they come back to the house to resolve them.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Arun
Since using their service, we haven't had any bug problems. I do think they are a little expensive, but other than that I don't have any complaints.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Peter
When we moved into our home, Insight Pest Solutions made us a good offer. I'm glad we went with them because they are always very responsive to our needs and proactive at taking care of our insects.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Maureen
This company seems to be very professional. They are always on time and provide good communication. Overall, they've done a good job.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Bob
For my pest control schedule, they come quarterly and always let me know when they're coming. They provide a report after they've come and I think that's very helpful. They always seem to accomplish what they came to do.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Anthony
I haven't had any problems with them. Their customer service is always polite and courteous when I call and ask them a question dealing with the bill or any other problems I've had.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Keith
Customer service is very responsive. Their system works and we haven't had bug problems.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Michelle
We went with this company because they are inexpensive.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a four-star rating, we truly appreciate it! We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Have a delightful rest of your day!
Verified Customer
Ilya
I've had no problems with this company since signing up with them. Their customer service is helpful and I've had no issues with them.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Kevin
Customer service is great and always does what we need them to do. They always spray the areas we need them to do, and we haven't had any problems with them.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Wendy
We went with Insight because they were cheaper than other companies. They always respond to what we need, and they do a very good job.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Anonymous
Customer support is very responsive.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Verified Customer
Danielle
They are a wonderful company, and I would refer them to anyone I know. Any time that I've had an issue, customer support is wonderful and they send out a technician as soon as possible for free.
Reply from Insight Pest Solutions
Jan 19, 2021
Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.