Insight Pest Solutions Logo

Insight Pest Solutions

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597 User Reviews

9.1

Overall Score

Insight Pest Solutions focuses on eliminating unwanted pests but in a way that keeps homes, families, and pets safe. With Insight Pest Solutions, customers can gain peace-of-mind knowing that their home is free from ants, spiders, roaches, mice, bees and wasps. The company hires licensed technicians and encourages them to continue their pest educations by attending the Insight University. Each tech is trained to find safe and effective pest solutions in a variety of situations. 

Insight Pest Solutions has an A+ rating with the Better Business Bureau (BBB) and is a part of the National Pest Management Association (NPMA), Pest Management Professional (PMP), and the United States Environmental Protection Agency

Read our Insight Pest Control reviews (below) to learn more about this pest control company.

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The Good

  • Current and New Customer Coupons
  • 5 Guarantees
  • Extra Pest Control Programs

Current and New Customer Coupons

Insight Pest Solutions clients should check out Insight’s coupon page to see if there are any deals to apply to their service. If a coupon has a green check mark on it, Insight will allow customers to combine the coupon with other offers. 

For example, Insight offers new customers $45 off termite monitoring (when combined with the general pest control plan). Current customers have the same coupon, but it cannot be applied with other offers. 

Customers can also fill out a short survey providing feedback about their technician and their experience with Insight Pest Solutions. They are then entered in the company's quarterly raffle for an iPad Mini or a year of free pest control. 

5 Guarantees

Insight Pest Solutions offers its customers five guarantees:

  1. Pricing Guarantee — Insight Pest Solution aims to help customers get the best price possible. 
  2. Contact Guarantee — Insight’s promise to respond promptly and politely, as well as to not repeatedly call or share clients' personal information.
  3. Re-Treatment Guarantee — If customers have pest issues between quarterly visits, Insight Pest Solutions will send a service professional to perform a re-treatment for free.
  4. Smile Guarantee — Every technician will greet customers with a smile.
  5. Money-Back Guarantee — If Insight Pest Solutions has performed two re-treatments between its regular visits and interior pests are still not controlled, Insight will credit customers back their last payment. 

Extra Pest Control Programs

Insight Pest Solutions provides treatments and pest control solutions for the most common pest problems in its regular pest control plan. However, depending on the location, Insight does offer the following add-on programs customers can purchase to target specific issues:

  • Termites
  • Moisture Control
  • Mole Remediation
  • German Cockroaches
  • Mosquito Reduction
  • Ticks and Fleas
  • Rat Control
  • Stink Bugs
  • Fire Ant Infestation
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The Bad

  • Negative Reviews
  • Undisclosed Information
  • Services Not Available in All States

Negative Reviews

Negative reviews for Insight reveal that customers are unhappy with the company as many felt they were tricked into signing a contract and did not receive the promised quality services. Homeowners also mentioned that the pest control products were ineffective and did not get rid of their problem pests. 

A few other reviews mention a cancellation fee that caught a few homeowners off guard. While a cancellation fee is not uncommon within the industry, it is something that the sales rep should be transparent about. Canceling your contract with Insight may cost you at least $100. 

Undisclosed Information

For its general pest control program, Insight Pest Solutions offers little information about the plan. The website says the pest control plan covers common ants, spiders, wasps, roaches, termite inspection, and rodents, but does not mention bed bugs, sugar ants, or carpenter ants. And while the company does offer crawl space inspection, it's unclear whether Insight offers lawn treatment or attic service and restoration, and whether its products are pet-safe.

Customers with pest issues can expect an initial treatment followed by quarterly services and a quote can be estimated in as little as two minutes over the phone. While the information is there, it is vaguely described. The site advises customers to call for further details. 

Services Not Available in All States

Insight Pest Solutions only offers its pest solutions to 14 states and to ensure customers are getting the right pest control for their area the company advises potential customers to visit the page for the branch nearest their home: 

  • Colorado
  • Georgia
  • Idaho
  • Indiana
  • Massachusetts
  • New Hampshire
  • North Carolina
  • Oklahoma
  • Oregon
  • Tennessee
  • Virginia
  • Wisconsin
  • Wyoming
  • Washington
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The Bottom Line

Insight Pest Solutions is a growing pest control provider that offers a variety of pest services and add-on products. The company focuses on customer service and aims to control pest problems in an effective and timely manner all while keeping families and pets safe from potential health threats and diseases. However, Insight Pest Solutions could provide a little more information about its general pest control plan. This will help customers decide if Insight Pest Solutions is right for them.

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Star Rating

4.2

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597 Reviews

Review Breakdown

5 grade

68%

4 grade

14%

3 grade

3%

2 grade

1%

1 grade

14%

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David Gvozdanovic Cincinnati, OH

Insight tech made short work of the wasp nest. Tiger woods can't swing as good as our guy from insight! He was pretty fast as well. He may of been a track star back in the day, or allergic to wasps. Either way he was fantastic!

6 days ago

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Dr Melvin Conley Johnson City, TN

Was not clear at first how the service worked, but the service tech, James that came out today was great!!! Took the time to explain the services. Completed the service quickly and explained everything he was doing!!! Top drawer service!!!

2 days ago

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seanth1995 Columbus, GA

The pest control technicians were very friendly and knowledgeable about treating my home for pests. After trying multiple pest companies, I have rarely seen any ants in my home since.

1 week ago

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Maria N Fond du Lac, WI

Technician provided a thorough explanation of the services provided and what follow up we should do. Identified a wasp problem and took measures to remove the pests. Even washed the front window after some of the spray got on it.

1 week ago

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V.Hunt Swansboro, NC

Great service!! Technican very informative and knowledgeable. Spent a great deal of time explaining what was done and how it works.Very pleasant ,polite, and friendly.

4 days ago

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Susie Mooresville, IN

Like them may be a little high but the spider treatment has been effective and I have fewer insects. I think we finally got the rodent problem under control but not so much on moles.

2 months ago

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Marie Allen New Bern, NC

Jess was great and we were very pleased with his visit and information. Our first service a couple of weeks ago was not good. We told the technician that we had roaches. We were never asked about them and no examination was done to determine what kind we had. The problem got significantly worse, hence our need to call again. We were very pleased with how it went yesterday, June23 and only want service in the future from Jess!! Our overall satisfaction remains to be seen

1 month ago

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Ralph Buel Bainbridge Island, WA

Chris was very helpful on the phone. he explain all the service they offer. the cost, they had a guy out in two days. Neil sprayed all around the house and other places he thought might be a problem. he also de webbed the place. and sprayed for spiders. When done Neil came in and explained all the services that he could do free of charge during the one year contract. It gave me a real piece of mind. He was very professional and well mannered. I hope he comes again to do the next spry. Ralph Buel.

1 month ago

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Enrique Laufer Charlton, MA

The Insight team always goes above and beyond to ensure our house is protected from pests. We recently got a dog and wanted to make sure he was protected, and the team came out right away to apply an additional flea and tick treatment on our property. They always ask if there is anything else they can do to help us when they are here, and are happy to answer questions and provide additional advice. As a satisfied customer I would recommend Insight to anyone looking for pest control solutions.

1 month ago

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John Virginia Beach, VA

Each one of their representatives and technicians who have come here have been professional and neat and very knowledgeable of their jobs. They seem to be very thorough and effect. Whenever I call them with a particular issues, they are relatively fast to respond and solve the problem.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you

Apr. 19th, 2021

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Samad Marlborough, MA

Whenever we need them, they will come. I like the advice the technician gave and that they made sure the service is really excellent. A couple of times we’ve had to reschedule and they still find time to get a technician to come out.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Arthur Rutland, MA

I’ve had other companies. They are all the same. They do a good job and get paid for doing a good job. I think they live up to their hype. Every time they come, they knock on the door and we talk about what they are going to do.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Yury Levin Sharon, MA

Convenient scheduling, comprehensive treatment (outside and inside, and additional construction on the lot), professional advices, friendly attitude.

6 days ago

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Anonymous West Lafayette, IN

Casandra, our technician, is professional and thorough. She always asks if we have concerns and addresses our issues. It is the second time she has treated our home and she does a great job

2 weeks ago

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Lois Berge Groton, MA

The serviceman was respectful of covid guidelines and explained what he would be doing. He made excellent recommendations as to how to keep pests out of the house.

2 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

May. 11th, 2021

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Jimmy tang Rancho Cordova, CA

It was great had a ant problem they came out and took care of that now ant free . Was fast friendly sprayed front an back . Price was the going rate for pest control definitely recommend them ..

1 week ago

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Geoff Younghusband Ottawa, ON

Ian H did a great job when he came to do our initial application. he was thorough and took the time to explain some extra things we could do to prevent pests and rodents from entering the perimeter around our home. Good work and friendly service. Thanks Ian.

1 month ago

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Jon Leman Mansfield, MA

They are very prompt and courteous with service and their products definitely work on a variety of treatments for insects and other pests. It is great knowing I can rely on Insight to perform preventative maintenance on a regular basis or can come back sooner if needed for anything specific.

1 month ago

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Edie Needham, MA

I assume they are giving me the best quality of what they are supposed to be doing for me. They have always been cooperative, it they don’t do something, they come back and do it.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Kim/Tom Westford, MA

I am very satisfied with the service and I have been a customer for four or five years. I do wish it was cheaper but they are trustworthy and follow up after each visit. It has worked out quite well.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Anonymous Southampton, MA

We haven’t had many issues with pest since we began using them. There is no easy to solution for you if they need to come back out. You have to be transferred to someone in customer service and you have to leave a message. There is no central way to do it.

3 months ago

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Reply from Insight Pest Solutions

Hi Thanks for review! We’re glad you had a great experience with our team!

Apr. 19th, 2021

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Mary West Springfield, MA

The price is reasonable. I am very pleased with the technicians who come out. They always seem more than happy to chat with us and make sure all our needs are met. I have no mice or bugs so I am happy.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Lucretia Wilmington, NC

Insight Pest does a great job. They are convenient and do a very thorough job. They take some sort of test and make sure they take their time to do it right. When we had a hurricane that knocked a lot of trees down and brought a lot of carpenter ants, they came out the same day I called them.

3 months ago

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Reply from Insight Pest Solutions

Hi Lucretia, It’s always a pleasure protecting your home against pests. Please reach out if there’s anything we can do before our next visit!

Apr. 19th, 2021

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Anonymous West Lafayette, IN

Anybody who is interested in pest control, I would recommend them. Everything about them is good. Anytime they need to come, they contact me in advance. They make sure everything is in order.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you

Apr. 19th, 2021

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Jeanne Wilmington, NC

It has worked out very well. I am satisfied with the work they do. I can’t think of anything to criticize. They do good work. They are polite. Everything has been very satisfactory.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Tony Smithfield, VA

The technicians that come out are very friendly and professional. They are reliable. Customer service has been very responsive whenever I’ve reached out. They have totally taken care of our ant problem.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Kate Bolton, MA

Insight comes regularly. They are always courteous and professional and informative. When we have an extra need they are helpful. They address the problems. Each time they are effective.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Melinda Lafayette, IN

Always there when they say they are going to be there. I like that they let me know when they will be there. They are friendly and do a thorough job. I have no spider webs and I rarely see an insect in my house.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you

Apr. 19th, 2021

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Joseph Westborough, MA

We had problems with ants and they got rid of them like they said they would. They take action when they see it. It seems to be pretty effective. I’ve used them for years and have no complaints.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you

Apr. 19th, 2021

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Jessica Bolton, MA

Insight offered more services than my previous company and had a better guarantee that is why I switched to them. They always try to go above and beyond for us. They come back as many times as we request.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Ron Lynnwood, WA

Very professional and extremely polite and clean cut. Some lines used at the sale were classic training phrases, but I could overlook that due to the fact that he had my attention. The technician was on time and again extremely professional and did an amazing, thorough job. Historically I have had Orkin for 40 years, but being new to the area I hadn’t contracted with them yet. Orkin never spent the amount of time at my property as did Insight Pest Solutions. I am also happy to support a local, family owned business.

2 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

May. 11th, 2021

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Anonymous Westborough, MA

I've been a customer with Insight for four years. They are very responsive and always available when you need them. They offer a detailed service and they are very careful. The technicians provide excellent service. They are kind and professional, I've had no major issues with them. I really appreciate the peace of mind I get from using this company.

6 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Jan. 19th, 2021

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Greg

Every time I’ve called, they have been able to quickly help me with my problem. When I need additional service, they work to find the quickest solution and come out without any additional charges. They’ve been very thorough looking for any potential critters around the building. They don’t always follow through to make sure the same service is on our separate garage.

7 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Siva

Very trustworthy. They don’t tell me to do any services for the sake of doing it. They let me know if it is really something I need. I definitely trust what they have found because they recommend good services every quarter. Any time I reach out to them, they are responsive and it has been pleasant to talk with them. I am very happy with Insight Pest Solutions. The price is reasonable compared to other services and they have been consistently keeping prices manageable.

7 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Cathy

They have a very nice and informative website. They've always called me in advance to showing up. They come on time and always finish an excellent job. I have had no problems since they've been taking care of my house. I appreciate their professionalism and use them as a golden standard when I talk to other companies that don't communicate effectively.

8 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Joanne Peterson Brookline, MA

I appreciate the great job my tech Michael P. Did. He explained the service and his attitude was awesome.

1 day ago

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Steve Wiper Seattle, WA

James and Nick provided an attic inspection at my house. Could not be happier w/ the work performed.

5 days ago

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Cory Scheub Morehead City, NC

They came out within a few days of me calling and knew exactly what I needed after discussing the issues I was having.

1 week ago

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Pam J Appleton, WI

The employee provided a thorough explanation of what he was doing and why including use of bait of sugar based and protein based. He was very friendly.

1 week ago

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Kitty Stauffacher Neenah, WI

My technician was great. Explained and answered all of my questions. Haven’t seen a spider in my house. Absolutely am happy with insight pest solutions.

2 weeks ago

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john Monrouzeau Akron, OH

Since we started the service, my home bug infestation increased. They told me that this will be normal for around the first 14 days but it's being months and the problem still there!, in my last visit they told me that it was a different kind of bug and I need a different service since is not cover by my current one!🤦‍♂️🤔 another $350 + tax. Really! Well I told them that this major bug's activity never happened before,🤷🏻‍♂️. Well, to make the story short I ending taking care the problem my self. Thank to Home Depot and Lowe's got a few products cost me $30 + tax and so far my problem is solve. By the way I was told that the spider web will also be wiped out and only once was done! THANK YOU BUT NOT THANK YOU!

2 weeks ago

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Anne Sanchez Swansboro, NC

Jess did a thorough quarterly pest protection. He explained what he did in details, pointing out an area of fire ants to be watchful which he treated.

2 weeks ago

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Mike Rossville, GA

Libra was very informative. He was really nice. He explained what he was doing and if we had questions and if we saw any bug’s call and he would try to see what was going on

3 weeks ago

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RoseMarie Haley Bellingham, MA

Always on time and very efficient in doing their job. They also alert you to the date 0f service. I am happy with this company.

2 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

May. 11th, 2021

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Debbie Moffitt Hubert, NC

I liked that the company called me before arriving, I have pets to get inside . Jess was very knowledgeable and explained in detail what he was going to do today, and debriefed me afterwards. Jess was very professional.

1 month ago

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Curtis Amidon Worcester, MA

Jayson was an extremely friendly and knowledgeable person. Loved the way he took care of my property. Would love to have him do my yard all the time. Thank you Jayson, you were great!

1 month ago

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Anonymous Franklin, MA

Once they came out I stopped having any recurring problems with insects or bugs. Customer service is always there to answer the phone and accommodate any request I have.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Karen Whitestown, IN

Their coverage and their responsiveness is what makes it really stand. We never have spiders in the house and if we do see anything new, they always come back and address whatever it is.

3 months ago

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Reply from Insight Pest Solutions

Hi Karen, It’s always a pleasure protecting your home against pests. Please reach out if there’s anything we can do before our next visit!

Apr. 19th, 2021

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Anonymous Milford, MA

Generally they do exactly what I’ve asked and what is required. They are consistent. It is a really great company. The people are very good and caring.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Anonymous Zionsville, IN

We don’t have any ants or bugs or any trouble with pests in the house. It is mostly a good service though every now and again we get somebody who doesn’t communicate clearly.

3 months ago

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Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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