Insight Pest Solutions

I wish that I could rate this lower however it will not allow me. I was totally swindled by Insight Pest Solutions, and I was fraudulently charged both as a one time transaction without my consent and by monthly fees after I had cancelled my account. I was approached by a very kind well spoken young man at my home who assured me that his pest control service was the best in the industry and could not only manage my current concerns but better the company I was using and had been using for a year. I was told that they guarantee their services, meaning if the product or service did not work we simply had to alert them and they would make it right. I was then told that if we had to contact them more than twice then I would be eligible to close my account and get a full refund of my costs. I agreed and provided him my debit card to start service. After he did the first treatment I allowed the product over 14 days to "work" as instructed. I then contacted the salesman which I was told to do directly and showed him pictures of my family literally eaten alive along with pictures of the bugs my home was invaded worse than ever and I needed help. My main driver for starting service was my family coming for a month to stay, my neice is highly allergic to wasps and I needed to ensure our problem was well taken care of before she got here. He sent a field manager for the retreat and I was assured if I needed anything else to contact them directly. Well once again I complained as we are now over a month into service, I have paid the initial service, one month AND requested the additional mosquito treatment which was a $70 one time add on. They came out again to do a second retreat and the 1st service for mosquitos and again I was promised that pest control is sometimes variables that need to be figured out before getting total control of the problem but not to worry they were on it. My worst nightmare came true my neice was attacked by a swarm of wasps on my property causing us to rush her to the ER. That day my nephew was eaten alive by some sort of yard bug similar to mosquito bites however the bites looked different. I sent photos and frantic messages for assistance. This was exactly what I feared and what I explained to them was going to be my issue. I at this time told them I was no longer interested in their services and wanted my money back. Without consent they sent yet another tech out to retreat for all services. He did so, and left (they also never even alerted me he was coming again without my permission) At this point I had requested to speak to a supervisor and was directed to a woman named Kayla. She was quite literally the opposite of helpful. She contined to tell me that my HUSBAND told the tech the bugs were coming from the neighbors not our house and that we only had one retreat and needed to allow them to come back I then corrected her explaining that we have had four services over the course of three months, and we got double charged for the mosquito service. Once again she continued to state that we only had one service and had to have another to allow them to correct it. I told her at this time that I no longer wished to speak to her and if her supervisor did not contact me I would take all available actions again Insight. Well shocker, no one called or responded. And when I woke up I found that ANOTHER charge was added to my account. I contacted my bank to stop the auto draft and was informed by Navy Federal that this was not an auto draft that a human was entering in the request for payment each time. THEY ARE STEALING MONEY and getting away with it. I have never in my life been more offended and out right livid that they continue to scam people with out providing any service to exterminate bugs. I have provided documented evidence of every conversation with every employee, picture proof of the damages the bugs are doing and even pictures of the many many bugs I have managed to kill and save to prove my point. It is redicilous that i have to resort to this when I was very clear when I agreed, I am willing to not only pay for service but pay double as long as the damn bugs were gone and my family was safe. They refuse to cancel my account or give me my money back so now I am left with devestation of harmful bugs and less almost $300 for services I never got. I then spoke with my neighbors, who I referred and found out that BOTH of them are being charged for services they are not getting and no one is doing anything about it!!!! I will now on prinicpal continue to fight for the honorable thing. People should not be charged for service they dont get. These people are lying, stealing and simply not good at what they do. BEWARE do not let the salesman convince you as he did me its a trap.

Great service!! Technican very informative and knowledgeable. Spent a great deal of time explaining what was done and how it works.Very pleasant ,polite, and friendly.

My technician was great. Explained and answered all of my questions. Haven’t seen a spider in my house. Absolutely am happy with insight pest solutions.

Since we started the service, my home bug infestation increased. They told me that this will be normal for around the first 14 days but it's being months and the problem still there!, in my last visit they told me that it was a different kind of bug and I need a different service since is not cover by my current one!🤦‍♂️🤔 another $350 + tax. Really! Well I told them that this major bug's activity never happened before,🤷🏻‍♂️. Well, to make the story short I ending taking care the problem my self. Thank to Home Depot and Lowe's got a few products cost me $30 + tax and so far my problem is solve. By the way I was told that the spider web will also be wiped out and only once was done! THANK YOU BUT NOT THANK YOU!

Jess did a thorough quarterly pest protection. He explained what he did in details, pointing out an area of fire ants to be watchful which he treated.

The worst company to deal with!! I was approached at my door steps by door to door sales person on May 31 whom mislead me about how the company is known for doing a great work but My experience was the opposite. Once I had agreed to try the service and made sure that if I wasn’t happy with the initial first service that I will go ahead and cancel the rest of the contract. Where the sales person assured me that I would receive an excellent service and she will cancel my contract if I wasn’t happy. On the day of the appointment, I waited for the technician for two hours. When I reached out to the sales person to inform her she then told me that the technician were at my property 3 hours ahead of the appointment time we had booked ( which was a lie ) when I checked for my home security cameras footage. They didn’t show up at all. The same day I called the sales person to inform her that I was very disappointed with the company being untruthful and i would like to cancel everything and don’t charge my card. She apologized and agreed that I shouldn’t be charged. 2 days later the company charged me for the service they “supposedly “ provided. I have communicated with the office to refund me my money but they refused to do so. I am strongly suggest to avoid this company. The company isn’t trustworthy.

I’m happy with the service. The technician explained everything that he was going to do, plus I showed him a couple of areas of concern and he took care of it.

Excellent customer service from start to finish. Very professional and knowledgeable on every area of concern. Mr Snyder is a great ambassador for your company!

They should definitely had qualified people come to you house to sell you a years worth of pest control. The young man that came to our home was very nice and seemed to know what he was talking about. We agreed to get our yard, spray barrier thirty feet out from our house and the inside. We also signed up for flea treatment at an extra charge of $10. (because we have animals) When the day came we find out they wouldn't do the inside of the house, because we have animals, they won't put the granules in our backyard, because we have animals. So for the same price they dusted the outside of my house to get spider webs and sprayed the house house and 30 feet out (there was a bearded dragon on the porch in his cage) they said they put granuals in my front yard. The technician said the guy that sold us the service was from another state and didnt know what he was doing. The lady on the phone said they didn't have ad on charges. It's on my contract as a add on. You should at least train everyone with the same info and if you cant do the job how do you charge the same amount....Terminix sprays inside with animal and I treat my own yard with animals. Please hire people that know what they are talking about.

Yesterday, Mitch was at our house for a regular service. Great employee as all others have been as well. Very happy with the service, people and results.

I just had Isaac from your company come out today he did a fantastic job very professional and ill be referring insight to friends and family. Thank you

Very professional, awesome communication getting to know what was needed. Because of the great experience I've had I well recommend to friends and family.

James is a very nice gentleman, very knowledgeable about your products and services. Always explains what he’s doing and the results and benefits of said service. A great asset to your company

They are amazing! They go above and beyond making sure all my concerns are addressed. They are very knowledgeable and took the time to explains things.

Polite, thorough, come on time, they deweb the exterior, place insect traps near the garage doors, mousetrap if you need them, chipmunk traps outside. Complete service!

Always professional and friendly. Never any issues with appointment. Easy to reach an actual person! I have no insect issue since starting quarterly service with them!

Michael was very professional, informative and friendly! I would definitely recommend Insight! We just had the first visit, hopefully the bugs don’t plan to stay for long.

The technician Michael T. was very friendly, courteous, and professional, and thorough. He’s a great asset to your company and I’d highly recommend him for his service.

After a mix up with my address they quickly resolved the issue and made things right very quickly. Customer service and the technician were helpful and professional.

Their customer service is the best. Jesse the technician is so professional and knowledgeable about the chemicals he uses. He is on time always and goes right yo work.

They come faithfully and have helped us tremendously with pest issues. We have not had anywhere near the trouble with wasps ants spiders etc as we have had in the past.

Levi sent a text to let me know he was almost here. I saw him and another employee spraying the yard. Then he sent me a text letting me know I was finished.

Ikenasio, from Inside Pest Control came to spray our house. He went beyond and above for what we ever asked for. He was the best so far. Great customer service.

Insight is always here when they say they will be. The technicians are friendly and helpful. We have not had any pest problems since we began using them.

Jose does a wonderful job at our house. He is very caring about his job and if I’m here , he always asks if there is anything that he should check. Nice job

They listen and make sure there’s nothing else wrong before they leave. We told the guy about alit of bees and he said no problem he’d check it out.

This company did a blitz in my area of Canon City, selling their pest control product. I should have stuck with my local pest control company! A household doesn't need to have multiple treatments as they propose, especially in the winter. Basically you are charged 99 dollars for the first treatment, than 99 dollars for three more treatments, done quarterly. That is over priced and is in essence selling you something you truly don't need! They charge you 33 a month to cover these few treatments. That is basically 400 dollars for the year, including the first treatment when they approached me in my yard. One treatment should kill your pest problem, trust me! This is a marketing scheme to make more money by selling you something you don't need, while getting you to commit to a monthly fee. The salesman is slick and convincing. I thought that I only paid 33 when they actually sprayed, not monthly. I thought the follow up treatments were just that, follow up. Thirty three dollars sounded reasonable, not 99! Almost 100 dollars each treatment, and after an initial spray, is just ridiculous and not necessary as they claim in their sales pitch. It was cheaper to cancel, even with early termination fee, than continuing on with a needless "bug spray" set up. Early cancelation cost me $151.00. I feel so stupid getting conned into this. Buyer beware.

Techs are awesome! Always knowledgeable and professional, always ask about any concerns when treating the area. Scheduling could use some improvement though.

I am concerned about the service we just received. My wife was home for this appointment, and shared that we had a mouse or rat underneath the house, as we could hear activity the last few days. We told them exactly where we were hearing the activity and the technician said they he had placed additional traps in that area when he did not. I went under the house this morning to check for any activity. I saw that there are traps right at the opening of the crawlspace but none in the area that we had identified, or in any other area of the crawlspace for that matter. I actually had to crawl further into the crawl space to see this and the technician probably did not have to go completely under to set the traps that he did. I don't want to get anyone in trouble as I know days of work can be very busy, and overall I tend to be happy with the service I have been provided, but if I am going to pay for a pest control service, I should not have to do it myself. Multiple areas of our soft duct work have been torn up, and I hope rats/mice are not within our duct work. I am hoping for a resolution to the problem and more traps to be set up underneath our house in multiple areas.

It was wonderful, IKE was very friendly, accommodating, thorough, and respectful. I’d love to have him come out to service my property again and again.

On April 27th, during the COVID stay at home period, a saleperson came to our door and offered us a no-risk trial for 1 year that we could cancel at any time. My wife and specifically asked him if there would be any cancellation fees if chose to cancel and he assured us there would not be. Everything was agreed to verbally to avoid any physical contact while he remained on our porch. Because our income had not been affect at that point, we decided to give it a try. After the first treatment, that cost us $99 we did not notice any discernible difference in ants but still decided not to cancel. Then, prior to the second treatment, we lost two sources of income due to the pandemic and called them to cancel. We were then passed on to three different spokespersons each saying we would have to a pay a cancellation fee of $100 plus a different in the promotional rate, which turned out to be another $170 for a total of $270. When we pointed out to them we promised this was no risk and never presented or reviewed any physical contract with the salesperson, they did not even bother to deny the salesperson would have told us this. I asked them to check with the salesperson the conversation was explicit and unambiguous, we only agreed to the trial because we could cancel at any time. They said they did not have the salesperson's name and could not do that. They also referenced a subsequent contract which was sent to us by email after the agreement and date of service staring that included the information about the cancellation fee. This was not a contract presented to us at the time of agreement and we never signed it. The salesperson said the contract would be sent later because of COVID but assured us about the no risk terms. Especially during a pandemic like this, such business practices are clearly dishonest. We have informed the company that we would post a warning about them in our public area at our subdivision and have done so.

Sales person knocked on my door, said that all my neighbors used them (mentioned their names), told me that I could cancel the service at any time. I signed. The same sale person sprayed some parts of my home, 10 minutes total, and left. Told me some ants would appear for 10 days and then I wouldn't have more problems. The ants never went away. I called to cancel the service, like I was offered, and was told I cannot cancel my service and need to pay the 12 month contract I had signed. So I'm stuck with this service that doesn't work. Recommendation to users: stay away from this company. Pay only for one service/spray one day if really needed.

We have had services with Insight since earlier this summer and was excited to get rid of spiders and other bugs having 2 little ones. Unfortunately we have been very unhappy with these services. The first time they billed us for services but didn’t actually spray our house but our neighbors instead. They did come out to correct the problem afterwards but since them actually treating the house there has been no decline in bugs. Each time I call or email my concern and I’m given an excuse as to why what they are spraying isn’t working. We have had people come out twice in between services because we still see bugs. Tonight alone I’ve killed 2 bugs, one upstairs and one downstairs. I sent a message today stating I no longer wanted service but rather was told I’m in contract which I wasn’t aware of. I literally had this young guy on my porch telling me about specials they had but not once did I hear mention that I was in a contract. That wouldn’t have necessarily been an issue except when I tell them that it literally seems like they are spraying water around my house as nothing has helped with spiders and other random bugs they give me excuses and essentially want me to keep paying money for this subpar service. I feel cheated and frankly pissed off. I don’t even want to see an insight truck in front of my house let alone have another technician walking around in here “treating” my home. It’s clear based off the response I got from Cory they are more concerned about money than actually providing a quality service. I want nothing else to deal with this terrible company in any way.

I agree with the dishonesty. We had a sales guy come to our home. We just stopped spraying with another company because I became a stay at home mom. The day the guy came we noticed our mouse problem was coming back. This guy gave us a "discounted price" because he had customers already on our street. I told him right off the bat that I cant be held in a contract because I do not work and not sure income each month. He promised me there was no contract or any fee canceling, I could cancel any time after the first 99 dollar fee. He pulled out an Ipad and went right to a line to sign, NO contract was seen because he said, "this is to sign that we agree what we just talked about." On my end my bad for falling to sign something I couldn't even see. We talked about de webbing siding, mouse problem and yard spraying. When the first technician and only came to our house he had NO mouse traps and told me to wait until the next month tech to bring them..... WHAT???? That was the MAIN reason we had gone with this company with addition to NO fees and could cancel. He also said they don't de webb, I followed him around the whole house and inside the house so I know he didn't and he said sometime the sales rep just rambles and states they do stuff but they really don't... THEN, we go to the basement where I already know is where the mouse problem comes from. He finds a dead mouse, laughs and states, "well there is a mummified mouse here" He leaves it there and I ask you aren't going to take is down from the wood beam. He laughs and keeps moving around with his spray for spiders. My husband ended up coming home to take the mouse down. So is Insight not a pest control company? I called because this was horrible service he was not even ready for my home. I was calling to stop my service where then we find out there is a 250 dollar canceling fee if you don't reach an amount of times for them to come. They say this is what I signed. I looked at my email and this is what I signed. So the sales rep that came to my house LIED!!!!! When calling they said that I cant cancel and they want to send out another tech. I do not trust this company AT ALL. They just kept saying they'll lower the price of my cancelation because there is no way in there system to cancel, BULL! The "manager" wouldn't let me speak to anyone higher or more stated there was no on higher than him!!!!!! I had to give one star for this website, I wish I could have given a ZERO!!!!!!!

Horribly dishonest and scary! We were having a problem with boxwood bugs or elder bugs. So we called these folks out and had them treat it. After which we signed what we thought was the bill but was actually a contract for a year. We were unaware that we signed a year-long contract until we kept seeing these folks pull up to our house and then we got more bills. They would not let us out of it. Okay we thought we should have looked at whatever it was we signed which we thought was the bill. So we paid these people for about a year. When we could finally cancel the contract after the year, they would not answer their phone. Over the course of 2 months all we could get was a voicemail and they would never call us back. We had to have our lawyer call them and threaten to sue them, and even then it took a week and a half to two weeks to call us back to confirm that the service was cancelled. About a month after we got final confirmation that the contract was cancelled, we started noticing funnel webs in our front yard. At least 10 of them. We have never had a problem with funnel-web spiders before. Although we cannot prove that this company came out and purposely infested our front lawn, it is an interesting coincidence. We personally treated the funnel web spiders which killed some of them but made a lot of them promptly move to our back yard and to our neighbors. In the last 2 weeks each neighbor has hired a pest control service. So while we no longer have a funnel web spider problem because we personally took care of it, it appears that they spread to both Neighbors. Our view of this company is that they are completely crooked and we would not touch them with a ten-foot pole. I have since installed cameras on my property, so if Insight is reading this know that you will be caught and punished via the law if you come to this house and step one foot on our property again.

The 5 star reviews are clearly paid for reviews-- to off set the majority of 1-star reviews where people are clearly very upset by their experience with this company. In my 63 years, I have NEVER come across such dishonest business tactics. You will NEVER BE ABLE TO GET RID OF THEM. For over a year I have written emails and endured lengthy phone calls with people who can only say I 'signed a 1-year contract'-- thou the initial rep said what is stated in the contract's fine print: you can end services at any time by contacting them. Well, I have a 20+ email trail saying to 'end the services', but only making a claim at the bank stopped the credit card deductions (amounting to $400 at that point). And now it's been put in the hands of a CREDIT COLLECTOR saying I 'owe the balance of 1 year of services'. The thing is, when the service guy came the first time, I saw the services were nothing like what had been promised: he hardly sprayed anywhere, said there were no mice infestations (thou they 'just set mouse traps'!), promised that an expert would come back & check an infestation (still haven't seen one)and left out the attic and most the basement. So I asked him to have the rep call me. Never heard from her, but when another service warning came- I emailed not come until I've spoken to the rep. But a service guy came anyway-- I turned the guy away asking him to tell the rep that I needed to talk to her about the disparity between what had been promised before continuing with the services'. I heard nothing, but a full 'service' was deducted! This happened 3 more times until I made the bank claim mentioned above. One of the 'service appts' was Christmas EVE-! I was out of town, so my renter said she did not authorize him doing anything, so he left, but you guessed it, a payment was automatically deducted from my account. I have turned away every service guy since the first, and for the 2 this spring that I supposedly owe, I was here and NO ONE came to the house Believe NOTHING this company promises-- except that they will automatically deduct charges for services that are nothing like what they originally promise. Now that they've involved a CREDIT collector, I have no choice except to hire for a lawyer to sue them. Considering all the other reviews like mine, I'm afraid mine will just be one of many

SCAM!!! I would give them a negative 5 stars if I could. The sales people hook you by undercutting your existing service providers price, in addition to telling you all of the "standard" extras their services provides. You'll never get those services! The person who actually came out to do the work was extremely condescending and told us we didn't need half the things the sales people who "don't know what they're talking about" (his quote). I had to push him to get him to put down ant control! The second service call wasn't any better. This service person was only here for 15 minutes total, for services in and outside the house, didn't even cover the basics. Oh and the reminder calls you are guaranteed you'll get in advance of a service call don't exist. We never got one, even after I stopped service they still sent someone, which I ended up having to pay for! Trying to quit their services is expensive, I ended up paying $400 to get them to stop.

If you are considering this company, DON"T! They will scam you into a contract, lie repeatedly, even when you have video of their actions, and threaten collections when you refuse to pay for service they "added" because you didn't sign a contract! They also enter neighborhoods where there are CLEAR, POSTED, no soliciting signs and then pretend they were servicing your neighbor and thought they'd "ask neighbors if they wanted a reduced rate since they're in the area." Our neighborhood of 33 homes is currently beginning a law suit regarding all of the afforementioned issues. DO NOT USE INSIGHT PEST SOLUTIONS. And their treatments? They had to be called out numerous times to get meager results.

After being solicited at our home, my husband was sold a quarterly package. The tech said to wait a couple of weeks an if we still saw bugs to call for a free re-treatment. When I called after seeing bugs, they refused the free retreatment and said I would have to pay again for something that did not work the first time. I then cancelled the service and have been continually harassed for another $300 for supposedly the first useless treatment that was discounted. A rep from the company also tried to convince me that seeing more bugs than before meant that the treatment worked. That all of the bugs fleeing the foundation of our home to inside our home meant they were escaping the poison and coming inside instead and I needed to pay for the free retreatment I was promised. *UPDATE* After FAKING concern and asking for my service address, they did NOT try to contact me to remedy the situation instead they sent me to a collection agency for $300. I cannot believe this is how a company operates. Shameful. I will be contacting the BBB as well as an attorney for advice on this matter. It is really sad that they would not just do the free retreatment as promised by 2 different employees of the company. This could have been avoided. I feel like I have been defrauded as well as now being harassed. I would highly recommend that if this company solicits you at your home to politely say NO THANK YOU and shut the door.

BEWARE, this company is dishonest!! I had a door-to-door salesman come to my home and offer a discounted quarterly package. He said I could cancel at any time and there wouldn't be a cancelation fee. A few months later we sold the house and moved. Their customer service agents are now telling me there is $100 cancelation fee??? Total CRAP!! It looks like I'm not the only one this has happened to with this company. They hold you hostage over $100 and try and ruin your credit by sending a collection agency after you. This policy is the WORST customer service policy I've ever seen. A slick salesman who was completely dishonest about the fees. They can continue to do this because they have enough positive reviews on google the bad ones drown out. Take your business somewhere else!!

We signed four times service contract in June 2018. After the 1st service in less a month, we found a big (football size) paper wasp nest under our patio stair. We had request the team back to remove it. Then we found the 3rd and 4th service will be in Dec and March of next year. Since we are living New England area, the ground is covered by snow during the Winter. We ask if they move the next two services to Spring and Summer. The customer service girl rejected this request and we did make couple couple calls trying to convince her there is no value added to visit our house during Winter. We decided to terminate the contract by paying $200+ termination fee because it is no value for both parties to have two visits in Winter; and overall quality and service of this company is very poor.

If I could give ZERO STARS I WOULD. 🛑 Warning all about a new pest control company in our area called INSIGHT PEST SOLUTIONS . 😡 RUN! DO NOT WALK AWAY FROM DOING BUSINESS WITH THIS COMPANY. I just hung up the phone with their high pressure “customer service” department after registering complaints since August both by phone and in writing. These people did not deliver what they promised and now expect me to pay anyway. On the first and only visit they left a “bug catcher” with the equivalent quality of a 1960’s paper doll in the corners of our garage and called it a day. Charged $219. Also stood me up for TWO set appointments which I set later trying to give them a second chance. They were supposed to block potential access areas for rodents. Never done. Where else do you get the privilege of paying for something you didn’t receive? I will not do it. I’m a business owner myself and would never treat a customer this way. I’m disgusted and don’t want anyone else to get stuck. Now they threaten putting a black mark on my credit And demand a $100 cancellation fee?? In the beginning they said a no worries cancellation if not satisfied. What? Charged extra For not paying because I did not get what they promised? No. Stay away! They’re charmers at the door and horrible after that. Calling my lawyer. Maybe small claims court. If you know me, you know this is not my M.O. but I am infuriated. Don’t want any one else to fall for this SCAM!

Around late July, 2018, a young guy Darrell H, from Insight walked around my neighborhood, knocking on doors to pitch sales. I did not want/need Insight service and he was nearly begging me to get the service. So, he and I haggled back and forth for the price of each Insight treatment(quarterly) and after a few calls to his supervisor, we agreed on $80.00 per treatment. At the time of signing the contract, I saw the $80.00 for the first treatment and ignored the remaining three quarters, which is $100.00. My bad, I know, but at the time, after spending 15 mins haggling with the rep, I trusted that I was getting what we were negotiated. Will not open the door to talk to these guys again after my service agreement ends.

Is there a zero star for rating this Insight Pest Solutions? I just got scammed by these guys. On 6/28/2018, lovely young woman named Holli Harris at my door explained to me about this scammed company's services. She said she could not find enough people around my neighbors for tomorrow service and offered a one-time discount rate $129. Lied TO MY FACE, she got my credit card and completed the transaction for that verbal one-time service. I was asked to sign it and believed it was just a one-time service agreement. I signed it and did not either bother to check the paperwork later when receiving via email. I got the the service on the day after and did not think of anything else as I always thought it was a one-time service. In September 2018, they sent someone to my place and asked us to do 2nd service. I was so surprised and asked him to go away as we had nothing to do with this scammed company. He told me you had signed the YEAR LONG SERVICE, which Holli never mentioned. I went back and check the old email I never read after signing and found out I was lied by her. I signed it and I was stuck. I called to cancel the service and received a bill of $240 ($100 early termination fee and $140 from discount rate if you keep full year service agreement). I wished I would ever open the email right after signing so I could cancel the service right away. Too bad I did not read it and it was too late to read it in September (more than 30 days passed after 1st service so $140 is unavoidable). Well it was a big lesson for me to learn and worthy to share with social media. Social media will bury you. Woburn, MA

if there is a zero rating, I will give it a zero. A guy came around our neighborhood and explain the one year service and never explained the prepayment penalty that they will charge if you are not HAPPY WITH THEIR SERVICE, he basically told me to sign (my bad, I know , but who charge prepayment penalty - especially if their service sucks) the primary reason I avail of their service is for the ants that are going through our patio door and they are still there. I treated the ants with over the counter insect spray and worked better. I was charged $150 prepayment penalty. I hope no one ever sign up for this service.