Name: Insight Pest Solutions
Rating: 4.0

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Adam Bassett Chelsea, MA

Very friendly and professional. Everything they do in our home is pet friendly and always give us 7 days notice to our upcoming treatment.

3 years ago

Reply from Insight Pest Solutions

Hi Adam. Thank you for leaving us such a wonderful review! We really appreciate you being a customer and helping to share the word about us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please, feel free to give us a call at 888-234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Oct. 6th, 2021

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Pat Hackbarth Atlanta, GA

We do not recommend Insight as your home’s pest control solution. We had our first treatment and still had bugs. Upon calling them, they retreated. We still have grubs, crickets, and ants. What we we not told up front is that you have a one year contract that you can not stop. Very disappointed. Further, they fail to follow the requirement to get permission to solicit door to door in our town.

3 years ago

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Kelly Monahan Mattapan, MA

The pest control technician that came to our home was fantastic. Very informative and answered any questions I had. Very professional.

3 years ago

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gary mills Oconomowoc, WI

Whatever they did doesn't work. they came, 10 minutes later gone. infested with beatles, stink bugs, etc, 3 weeks later. called customer care, 3 days later, no response. still have bugs, still waiting on them to respond. poor service poor quality. I power washed the wasps and sprayed everything with a soap solution mix water, gee, no more beattles, wasps, why am I paying for this?

3 years ago

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Yury Levin Sharon, MA

Convenient scheduling, comprehensive treatment (outside and inside, and additional construction on the lot), professional advices, friendly attitude.

3 years ago

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Pam J Appleton, WI

The employee provided a thorough explanation of what he was doing and why including use of bait of sugar based and protein based. He was very friendly.

3 years ago

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CoryConrady Enid, OK

Very knowledgeable about the chemicals and equipment. Super friendly and nice. Great greetings and farewell. Happy to have their business.

3 years ago

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Kevin Columbus, OH

Gerald is our technician and is extremely personable and friendly! He always does a great job of eliminating pests inside and outside the house!

3 years ago

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Kirk Harris Richmond, VA

Insight Pest Control is very responsive to my needs. Their customer service is top notch and their techs are very friendly and informative.

3 years ago

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Dave Jarrett Lebanon, OH

Both B and David were friendly and knowledgeable. Service was done today so too early to comment on the effectiveness of their treatment.

3 years ago

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Fonda Amelia, OH

Josh is a very nice young man who has a calm spirit and I feel goes out of his way to do a good job. He should get a raise.

3 years ago

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Ganesh Iyer Redmond, WA

They were prompt, efficient and thorough! They went over and above and identified a leak in the plumbing in our crawl space.

3 years ago

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olivette foster Seattle, WA

Samantha is our technician and is very courteous and professional. She always has a smile and asks questions to ensure our satisfaction.

3 years ago

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Kalmeria Kingsport, TN

Very knowledgeable and amazing customer experience with employees and company. Wonderful and easy to work with. Joshua was great coming out to spray.

3 years ago

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Tony Ventresca Charlotte, NC

On time / knowledgeable on the chemicals they put on the ground. Killed all my carpenter ants I can’t wait for the second treatment. Awesome job.

3 years ago

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Leftywaller Bellingham, WA

The technician is always so nice, quick and observant. Takes care of what I have found and finds pests I didn’t know I had.

3 years ago

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SatiCust1989 Fort Worth, TX

They go above and beyond in service with helpful advise on bug treatment and keeping them away from our home. And are extremely nice & professional.

3 years ago

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BE Weston, MA

David was the best service tech we’ve had yet. He was prompt, thorough and spent a ton of time on our house solving our issue. Highly recommend.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 14th, 2021

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Jim Kirkpatrick Lebanon, OH

I called when I saw some small ants. Isaiah was able to treat my home the very next day. He was prompt, kind and very professional.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 14th, 2021

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Kb Hamtramck, MI

They are so efficient and also all the techs are so well mannered! So refreshing in today’s world ! Every employee has been so professional!!

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 31st, 2020

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Blanche Vanderbilt Virginia Beach, VA

They got rid of all my spiders 🕷 and those big coach roaches that people like to call water bugs. So yeah you guys Rock!!!

4 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Cathy Bartlett Fort Wayne, IN

If I see bugs all I have to do is call Them And they come usually the next day. I am extremely happy with the way Kyle takes a our house.

4 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Nora Eldin Indianapolis, IN

Scammers and crooks. Also got cornered while outside by a salesman for a good rate for a 1 year contract only. Called the company after a year to discontinue service because frankly, their services were garbage. Lo and behold I got charged 2 months later when they came without my consent or permission to my house while I wasn't there, and even though my call was documented, their idiot agent didn't close my account. The real kicker- they automatically billed my cc AND sent me a paper bill. Crooks. Run, don't walk away from these people. And my yard is FULL of spiders.

4 years ago

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Sharon Salyers Johnson City, TN

Joe was here today. He is always so pleasant and helpful. He answers any questions I have an very patient with my questions.

4 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Brenton Russell Dousman, WI

Got cornered by a sales rep that came up my driveway and into my garage where i was working. I was lead to believe that i could try this service for x amount and if i wasn't satisfied with the service i could cancel at any time. I didn't feel it did much so i tried to cancel the service and was told i have to pay 250 dollar cancellation fee. Crooks and a garbage product.

4 years ago

Reply from Insight Pest Solutions

Hey Brenton! We regret if there was any misunderstanding. We hope to have the opportunity to speak with you further regarding your concern. Unfortunately, we are unable to locate your account with the information provided here. Please give us a call at (888) 234-2847 ext. 1011, at your earliest convenience. A customer relations specialist will be more than happy to be of assistance.

Nov. 11th, 2020

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Heather Hollingsworth Bolding Leland, NC

The technician went to the wrong house, I do not feel he was truthful. I texted him back saying I was home and that I didn't see him. He was texting me that he was finished. I then stated I was waiting for him.. I have never had any doubt about service honestly, until today.

4 years ago

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Lee Broken Arrow, OK

So far service has been as promised. Sales rep in text where professional and quick. Frequency was every quarter for reoccuring payments

4 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Joseph Ramirez Fitchburg, MA

After two appointments, my wife and I decided to cancel the service because the lack of results. We originally got the service to get rid of large black ants and spiders. When we called to cancel, they mentioned that there is a cancellation fee of $100. Why should I pay for something that does not work, and be penalized for trying to cancel? The lady on the phone showed little to no interest in my concerns, and instead, tried to convince me to agree to another appointment (under warranty). No thanks! Very disappointed to say the least.

4 years ago

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Cheri Brock Peyton, CO

The sales person that came around gave my husband a great rate and we thought it was a one time service. He came back that night to speak to me and that is when we found out it was a year contract with seasonal service. Now with the link between pest control and cancer we wanted to cancel. They would not let us out of the contract and doubled the TLA fee we were quoted. Please don't use their service.

5 years ago

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Tiffany Colorado Springs, CO

We were mislead right from the beginning. We thought we were having a pest control treatment, not signing up for continued, expensive service. After they showed up 3 months later, they informed us that we had agreed to a year long service with them. I would strongly not recommend a company that uses deceptive, unclear guidelines to run their business.

5 years ago

Reply from Insight Pest Solutions

Tiffany, the Colorado Springs location of Insight Pest Solutions is an independently owned and operated franchise, but our company policy is to clearly explain all terms of service and they are outlined in the agreement you sign and are provided a copy of at the time of enrolling in services.

Sep. 6th, 2019

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eddie Wilmington, NC

I lost my job and told them I would be quitting the service. They billed me for $273. I told them I wasn't paying. I was sent an e-mail stating that they would just charge me $173 and waive the $100 fee. NOW, I get a bill for the $100. I called them and they said they have no record of that e-mail. NEVER EVER use this ripoff scamming company. Besides, there product is WORTHLESS! Bugs still in yard. Had to treat the yard myself for bugs...TOTAL RIPOFF COMPANY!!!!!!

5 years ago

Reply from Insight Pest Solutions

The issue with the email was a mistake on the part of the rep who was not aware of the agreement a member of management had made. The $100 discount was given as a courtesy given your situation. As for pests in your yard, we are a structural pest control company and we do not treat you yard, so the pests in you yard are not a reflection of our service because it is out side the scope of what we treat.

Aug. 20th, 2019

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E. Tex Fort Lauderdale, FL

Horrible experience, Salesperson will show up at your door offering their service, saying that they have a checklist to you but in reality its a contract, but he will tell you that you can cancel the service at any time, guess what? all lies, I tried to call to cancel and got informed that I need to pay for the remaining visits ($100.00 for a less than 10min visit), hold on... the technician doesn't go inside of your property and the last visit was a raining day, maybe he didn't want to get wet. To me INSIGHT PEST Solution a BIG SCAM taking advantage of good neighborhood.

5 years ago

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Anson H. Mashpee, MA

Door to Door scam promising the world with really only one main interest. Obtaining your Money. How can a company such as this enter into different states trying to obtain more clients and then do it in the manner they do. They don't pull permits when they are required to solicit door to door and they never follow through on what they promised. Oh, and don't forget, once they have you on the hook you have to pay a hefty cancellation fee. You know the ones putting the 5 star reviews on here actually work at Insight, right? The worst business model I have ever seen. Worse than Terminix!!

5 years ago

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Lisa Mentor, OH

Be sure you know EXACTLY what you're signing up for. "Great" deal for a year - pitched by nice young man going door to door - is going to cost us almost $600. Treatment visits short and of questionable efficacy. The company even did one a few days ago in a Cleveland January (like that's going to do any good outside). Try to get out of your contract and Insight charges you a $100 penalty plus the money you "saved" on your first treatment. Stay away!!!

5 years ago

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Brian L Londonderry, NH

Scammed by the salesperson just like others. Was told that there was a no strings attached cancellation policy and that I did not have to have any other treatments after the initial one. When I tried to call to cancel, today I found out this was not true. Tried to get contact information for supervisors within the company and was told it was company policy to not give this information out.

5 years ago

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Kirsten Monomoscoy Island, MA

Unfortunately I can't give zero stars. Same story as so many others. Salesman Jordan W got me to sign a contract. I said I wanted to talk with my spouse, he said I could easily cancel. Tried to cancel in less than 24hrs. Wrote a letter in the contact section of the website. Texted the number he gave me and said he would take care of everything, and I didnt have to do anything else. Needless to say after arguing with the accounting dept.,I paid the bill and the person I spoke with said he would waive the $110.00 collection fee....just received a bill for $110.00! STAY AWAY!

5 years ago

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Chris West Palm Beach, FL

Stay away from this company, after spending $400 and wasting a year I still have bugs at my house. After canceling service they charged me an additional $99.i had to make 4 separate phone calls and deal with 8 separate representatives. The last representative was rude and refused to refund. So I took it up with the better business bureau, not surprising they refunded my money immediately. Save yourself the time and aggravation and choose a reputable company.

6 years ago

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CHER HERRMAN DARVILLE Hollywood, FL

SCAM! First they say that they are giving you a discounted price of $79.99. Then you get charged about 30 days later for $129. No sure what is in their products - no difference in pest control - actually seeing an increase. No appts avail for the "free services" - tried to cancel and now I have to pay $490 additional to get rid of this company. Customer service was worthless! Only gave a 1 star because it wouldnt allow me to give ZERO!

6 years ago

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maria

they come to your house with the same story.. all your neighborhoods are using our company... the salesperson is very polite.. explains about pest.. ok but they never say is a one year contract until you pay and recieve the email confirmation and nothing you can do because if you want to cancel you have to pay a lot.. so Im stuck with them but NOT happy... I'm even seeing more ants and spiders than before!!! and roaches I'm starting to see them...... So what did I pay for????

7 years ago

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Larry Huffman

Mike H. Was a delight to have service our home. His skill and knowledge of our situation was great. I would recommend them to anyone.

7 years ago

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Mary Frances Edmonds Tulsa, OK

I wanted a local company for pest control. The guys who actually come to your house are very nice and professional. They are not a local company though and the service from the back office is terrible; whenever you need to talk to them you get a "crackly" call center, indifferent experience. I have cancelled my contract and will never use them again.

7 years ago

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Judith Knoll

DO NOT HIRE THIS COMPANY!First, the strong arm techniques implemented by this company should have been a red flag. I was a sucker. The application of their material to exterior was applied by 2 guys who looked like they were high school drop outs. When the work was appalling, I was not able to dispute the charge. After about 1 year I have been sent to collections. Awesome American Business Practices!! NOT!!

7 years ago

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H W Beckley Danville, IN

Like many other reviews on the internet, the 1st visit is the only one they care about. After that they drive by and may put a sticker on your door saying they were there. 1 year later I have as many if not more ants. I called them back for multiple resprays and still have an ant problem. After my 1 year contract was fulfilled, they came by one more time and tried to bill me for it. Turns out their "policy" is ongoing and NEVER expires once you sign up. Regardless of original contract length. So, I am now on a mission to WARN EVERYONE I CAN...DO NOT USE THESE PEOPLE!!!

8 years ago

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Bon

Door to door sales convinced my wife to use the company. BBB seemed to have very good rating so I went with them. The first visit was very good, but the second one not so much. They messed up the deck by spraying on the wood made ugly stains. The company didn't offer proper fix but sent one nice lady to manually wash the stain off without succeeding. Now I have to refinish the wood.

8 years ago

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Abby Smith Dothan, AL

They thoroughly listened to my concerns, they inspected at no cost, and they gave me a cheaper price as a first time customer who was desperate for help!

2 years ago

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Kymberlee Yack Orem, UT

insight pest control is great. we've had no bug or spider problems since they came out to our house and im so grateful! their pricing is also very reasonable which i love!

5 years ago

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Verified Customer

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Michael

Did not get rid of the moles. That was my primary purpose for contracting them.

9 months ago

Reply from Insight Pest Solutions

Hi Michael. Thank you for taking the time to leave feedback. It is very important to us for customers to be open about ways we can improve. Please give us a call so we can learn more ways to help improve your experience.

Feb. 7th, 2024

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Verified Customer

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Peter Hudson, MA

I like the speed of response to requests for help.

11 months ago

Reply from Insight Pest Solutions

Hi Peter, It’s always a pleasure protecting your home against pests. Please reach out if there’s anything we can do before our next visit!

Nov. 29th, 2023

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Verified Customer

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Anonymous Carmel, IN

Very good. They did all that I asked them to do. They were patient with me.

3 years ago

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Verified Customer

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Travis Plainfield, IN

They are good about keeping their schedule, but only do a fair job of pest control at best

3 years ago