Insight Pest Solutions

Dallas Wiatrzyk 19 reviews·7 photos 4 weeks ago If I could give zero stars I would. The customer service department is sorely lacking. We received a fairly good price from the sales person who promised us our price would never ever increase. Fast forward a year and they wanted to TRIPLE our price. We said no. They then sent someone out to spray the yard etc and then sent us a bill ..after we said NO MORE SERVICES. We ended up giving a cheque for that one service (which ended up being $166, it's noted in the email that the tech received the cheque) and now we are being threatened with court if we don't pay. We've sent screen shots of the tech recorded he received the cheque and still we received threats. Do NOT use this company. We've never dealt with a more scammy company. My goodness stay away. We later received a call from a gentleman from the company who wanted to make things right so that we would remove our review. He promised that he would speak to all those involved, he promised this would not happen again, and he promised they would not cash our check. Fast forward a month, ... They cashed the cheque. STAY AWAY!

Stay away. They sold me the annual contract with a promise that they would go around the house and cover every hole and entry points. They also told me the service covers numerous pests and also rats/mice. On first visit, the technician went around the building for a few minutes and sprayed poison on the walls and left. Same thing on the second visit (three months later). Six months into the contract, I started hearing noises from the attic. I called them. They came and set a trap (2 min) and left. They said it cannot be rats because the noise comes during the day and rats are active at night. They did not bother coming in and looking into the attic. I called a different company, they came and looked in the attic for free, and showed me pictures of fresh rats feces. Now I am looking at extra charges for extraction since entry points were not covered in time. The excuses I was given is that insight pest solutions covers entry points only during winter, so trapped animals don't smell. The other company however, told me they can do this any time of year, because the covers they install can be opened from the inside and not from the outside. Essentially, I paid for a service I did not receive. Now I have to pay for extraction. On top of that, they charged me a season's fee as the cancellation penalty. Look elsewhere. For the same money, you can get much better service (including vent covering on ground level and monthly visit instead of seasonally), and you can stop when you want with no penalty. Thanks

Door salesman came to sell the service to my neighborhood and offered a “deal” for quarterly service and said I could cancel at anytime but to sign up now while there was still a spot. What they did not tell me was that there would be a $200 closing cost for canceling. The service was okay. the specialist was super nice and professional but all they do is lay ant traps and spray their pesticides. I can do that myself. Only reason I signed up was because we were having a bad ant and hornet problem with all the rain. it was the worst we’ve seen it in the years we have lived here so thought the timing was right to try. I was planning to cancel after first service but then found out about closing cost. Not happy. We just had a baby and my wife is not working so we cant afford to pay either the closing cost or the service and they said there is nothing they can do.

Ever since I started using their service, I have noticed a significant increase in spider webs around my house and a concerning influx of spiders and other bugs inside. This is unusual as I have lived in this house for seven years without any such problems. Their service has not delivered the promised results. Multiple times, their technicians have neglected to go to the back of my property as our side gate was closed. However, they could have easily knocked on our front door as my wife was always home. They never even bothered to check and see if we needed new traps inside the home. Despite charging a $60 monthly fee, their service is far from satisfactory. I only used them for a year because I signed a contract stating that they would not charge me the initial $300+ if I stayed for a year. However, it would have been more cost-effective to pay the fee and cancel my services. I am incredibly dissatisfied with the low-quality service provided by this company. They are overcharging customers for a service that does not meet expectations.

Excellent pest control service. Kale from insight pest control did a really good job for me. He was really professional, and effective. Highly recommended.

Rob H was our technician.very knowledgeable,polite and thorough.Always answered our questions sometimes even twice! Nothing was too much trouble.love seeing him come.

Insight Pest Benny very nice and polite. Had spiders in the house, Benny sprayed inside and outside, removed web around the outside of the house. Very happy with his service.

We were very impressed with Phillip he was very knowledgeable, professional and had fantastic customer service. I would highly recommend this company.

I am writing this out of frustration and shock. After a year of service, the treatment proved to be ineffective. My property has gone from minor infestation to major infestation of ants (according to their reports). Of course I requested a refund. My interactions with one specific staff member, Lacy P, Director of Customer Service has been extremely unpleasant. Lacey P was entitled and the information she provided me was false and untrustworthy. She lied about the price of a service call when it came to issuing my a refund.After she agreed that I absolutely deserved a refund. I do not think this is acceptable especially from a director of Customer Care. Lacey P should be held to higher standards of conduct since she is the Director of Customer Care. Ms. P should be leading by an example and not be allowed to provide false information. She is lacking integrity, honesty and diplomacy. Insight Pest Solution do better at selecting your employees !

First spray today! Katie was great! She listened to where I was expressing problem areas with the ants and outside wasps! Great communication! We will see in about two weeks if these pests disappear!

Mike was very thorough and professional. He explained what he was going to do and proceeded to do it in a very efficient manner. We were very pleased with Mike’s service.

The tech that came to my house came one time and never came back 5 months later I get a bill that says I owe about $600 dollars so I called the company and explained to them that the tech only came one time and I paid for that explained to them that I had security cameras and that I could pull any date up to year and show them they did not come to my home so I was told that it would be taken care of then I get paperwork from a collection agency telling me that they are going to ruin my credit if I don't pay for services I did not receive this company is a scam they get you to agree to services you will never get then when you don't pay because they never came they lie and say they did then turn you over to collections. Collections buys the accounts from insight so insight gets a portion of the money they say you owed and the collection agency gets the rest or they ruin your credit

Tried to cancel my services about a year ago. They restarted my services without asking me. They are now charging for services at address where I no longer live. Their spider treatment was ineffective and acted more like spider food. Originally, I was getting treatment for spiders and ants which somehow changed to fleas and ticks which I never requested and they tried to charge me for it. I tried to call and cancel again today and they were incredibly rude and want another $400 to maybe or maybe not cancel at an address someone is living in. Would not recommend to anyone unless you enjoy throwing money away.

Please think twice about signing a contract with these guys. The entire thing is a scam. Do not sign a contract with Insight solution. What the salesman says and what they actually do too different things. The salesman does a great job selling, the technician on the other hand refuses to do the things the salesman said they would do. Then when you Cancel the contract, they will charge you for bogus cancellation fees and the Discount fee they gave you. And the chemicals they use are ineffective. Ants killers don't work. Spray around the house didn't do anything- Horrible customer service and all they want is to charge you

I wish that I could rate this lower however it will not allow me. I was totally swindled by Insight Pest Solutions, and I was fraudulently charged both as a one time transaction without my consent and by monthly fees after I had cancelled my account. I was approached by a very kind well spoken young man at my home who assured me that his pest control service was the best in the industry and could not only manage my current concerns but better the company I was using and had been using for a year. I was told that they guarantee their services, meaning if the product or service did not work we simply had to alert them and they would make it right. I was then told that if we had to contact them more than twice then I would be eligible to close my account and get a full refund of my costs. I agreed and provided him my debit card to start service. After he did the first treatment I allowed the product over 14 days to "work" as instructed. I then contacted the salesman which I was told to do directly and showed him pictures of my family literally eaten alive along with pictures of the bugs my home was invaded worse than ever and I needed help. My main driver for starting service was my family coming for a month to stay, my neice is highly allergic to wasps and I needed to ensure our problem was well taken care of before she got here. He sent a field manager for the retreat and I was assured if I needed anything else to contact them directly. Well once again I complained as we are now over a month into service, I have paid the initial service, one month AND requested the additional mosquito treatment which was a $70 one time add on. They came out again to do a second retreat and the 1st service for mosquitos and again I was promised that pest control is sometimes variables that need to be figured out before getting total control of the problem but not to worry they were on it. My worst nightmare came true my neice was attacked by a swarm of wasps on my property causing us to rush her to the ER. That day my nephew was eaten alive by some sort of yard bug similar to mosquito bites however the bites looked different. I sent photos and frantic messages for assistance. This was exactly what I feared and what I explained to them was going to be my issue. I at this time told them I was no longer interested in their services and wanted my money back. Without consent they sent yet another tech out to retreat for all services. He did so, and left (they also never even alerted me he was coming again without my permission) At this point I had requested to speak to a supervisor and was directed to a woman named Kayla. She was quite literally the opposite of helpful. She contined to tell me that my HUSBAND told the tech the bugs were coming from the neighbors not our house and that we only had one retreat and needed to allow them to come back I then corrected her explaining that we have had four services over the course of three months, and we got double charged for the mosquito service. Once again she continued to state that we only had one service and had to have another to allow them to correct it. I told her at this time that I no longer wished to speak to her and if her supervisor did not contact me I would take all available actions again Insight. Well shocker, no one called or responded. And when I woke up I found that ANOTHER charge was added to my account. I contacted my bank to stop the auto draft and was informed by Navy Federal that this was not an auto draft that a human was entering in the request for payment each time. THEY ARE STEALING MONEY and getting away with it. I have never in my life been more offended and out right livid that they continue to scam people with out providing any service to exterminate bugs. I have provided documented evidence of every conversation with every employee, picture proof of the damages the bugs are doing and even pictures of the many many bugs I have managed to kill and save to prove my point. It is redicilous that i have to resort to this when I was very clear when I agreed, I am willing to not only pay for service but pay double as long as the damn bugs were gone and my family was safe. They refuse to cancel my account or give me my money back so now I am left with devestation of harmful bugs and less almost $300 for services I never got. I then spoke with my neighbors, who I referred and found out that BOTH of them are being charged for services they are not getting and no one is doing anything about it!!!! I will now on prinicpal continue to fight for the honorable thing. People should not be charged for service they dont get. These people are lying, stealing and simply not good at what they do. BEWARE do not let the salesman convince you as he did me its a trap.