Name: Insight Pest Solutions
Rating: 4.0

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Verified Customer

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John White Plains, NC

Inconsistent. Aggressive push scheduling that requires rescheduling every time. Poor follow-up when return visit needed. Still waiting.

3 years ago

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Verified Customer

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Merry Noss Greensburg, PA

Prompt efficient and courteous. They responded quickly and follow their schedule

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Jan. 22nd, 2021

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Verified Customer

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Catherine Pittston, PA

Very good. They call ahead and if necessary come back for more service if requested by consumer.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Jan. 22nd, 2021

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Verified Customer

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India Anderson Carmel, IN

The experience has been positive. They call to confirm, show up and check on additional needs and follow up.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Jan. 22nd, 2021

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Verified Customer

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Lorre Franklin, IN

Both good and bad depending on the technician. But when you get a bad one, they are always willing to address the issue and retreat the house.

3 years ago

Reply from Insight Pest Solutions

Thank you for letting us know. We truly appreciate it. We are happy to hear that you are pleased with your services and letting us correct the issues. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Jan. 22nd, 2021

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Verified Customer

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Daniel Hooksett, NH

My neighbor recommended Insight and I like them because they are very efficient.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Jan. 19th, 2021

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Verified Customer

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Anonymous Carrollton, VA

I paid this company to get rid of a mole problem I had, and it's been two years and I still have lots of moles in my yard.

3 years ago

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Verified Customer

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Keith Virginia Beach, VA

Customer service is very responsive. Their system works and we haven't had bug problems.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Jan. 19th, 2021

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Verified Customer

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Don Avon, IN

This company has always done everything I've asked. I have had a really good experience with them.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Jan. 19th, 2021

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Verified Customer

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Cynthia Brown-Moore

Our experience with Insight Pest Solutions has been excellent in all the areas listed below.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 11th, 2020

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Verified Customer

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Herb Lade

I appreciate the EC hi Ian spending time to discuss the challenges and actions with me.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Verified Customer

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Betsy

They do a good job, are here on time and leave a note on the door if I am not home .

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Verified Customer

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M. Winn

Professional, reliable and on schedule. They have serviced my home for over ten years.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Verified Customer

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James Martin

Decent! They show up even they say they will and if I'm home ask me about problem areas

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Verified Customer

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Carol

They explain what's being done and what for and types of insects they are treating for

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Verified Customer

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Gary

We went with Insight Pest Solutions after someone came to our door. Their service is a little expensive.

3 years ago

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Verified Customer

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Anonymous

Customer service has always answered my questions. They've always done a good job.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Verified Customer

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Cindie

The service people that come out are polite, personable, and efficient. The service is good.

4 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Verified Customer

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Chad

My neighbor was using them. They only things is sometimes they show up without the thing and they do not always knock on the door.

4 years ago

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Ehsan Ghamarian Richmond Hill, ON

Stay away. They sold me the annual contract with a promise that they would go around the house and cover every hole and entry points. They also told me the service covers numerous pests and also rats/mice. On first visit, the technician went around the building for a few minutes and sprayed poison on the walls and left. Same thing on the second visit (three months later). Six months into the contract, I started hearing noises from the attic. I called them. They came and set a trap (2 min) and left. They said it cannot be rats because the noise comes during the day and rats are active at night. They did not bother coming in and looking into the attic. I called a different company, they came and looked in the attic for free, and showed me pictures of fresh rats feces. Now I am looking at extra charges for extraction since entry points were not covered in time. The excuses I was given is that insight pest solutions covers entry points only during winter, so trapped animals don't smell. The other company however, told me they can do this any time of year, because the covers they install can be opened from the inside and not from the outside. Essentially, I paid for a service I did not receive. Now I have to pay for extraction. On top of that, they charged me a season's fee as the cancellation penalty. Look elsewhere. For the same money, you can get much better service (including vent covering on ground level and monthly visit instead of seasonally), and you can stop when you want with no penalty. Thanks

1 year ago

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Colby Millett Barrington, NH

Door salesman came to sell the service to my neighborhood and offered a “deal” for quarterly service and said I could cancel at anytime but to sign up now while there was still a spot. What they did not tell me was that there would be a $200 closing cost for canceling. The service was okay. the specialist was super nice and professional but all they do is lay ant traps and spray their pesticides. I can do that myself. Only reason I signed up was because we were having a bad ant and hornet problem with all the rain. it was the worst we’ve seen it in the years we have lived here so thought the timing was right to try. I was planning to cancel after first service but then found out about closing cost. Not happy. We just had a baby and my wife is not working so we cant afford to pay either the closing cost or the service and they said there is nothing they can do.

1 year ago

Reply from Insight Pest Solutions

Hi Colby, Thank you for your feedback. I’m sorry to hear your experience with our company wasn’t up to par. We would love to talk with you more about your experience and learn how we can remedy the situation. Please reach out to us at (888) 234-2847 or contact@insightpest.com.

Sep. 19th, 2023

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Bryan Becker Aurora, OR

Ever since I started using their service, I have noticed a significant increase in spider webs around my house and a concerning influx of spiders and other bugs inside. This is unusual as I have lived in this house for seven years without any such problems. Their service has not delivered the promised results. Multiple times, their technicians have neglected to go to the back of my property as our side gate was closed. However, they could have easily knocked on our front door as my wife was always home. They never even bothered to check and see if we needed new traps inside the home. Despite charging a $60 monthly fee, their service is far from satisfactory. I only used them for a year because I signed a contract stating that they would not charge me the initial $300+ if I stayed for a year. However, it would have been more cost-effective to pay the fee and cancel my services. I am incredibly dissatisfied with the low-quality service provided by this company. They are overcharging customers for a service that does not meet expectations.

1 year ago

Reply from Insight Pest Solutions

Hi Bryan. Thank you for the feedback. We would love to get this sorted out and make things right. Unfortunately, we have not been able to locate an account under your name. If you don’t mind, please give us a call at (888) 234-2847 or send us a message at contact@insightpest.com so that we can investigate the issue and provide a resolution. We apologize for the inconvenience.

Jul. 31st, 2023

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Ramin Mohammadrezaei Victoria, BC

Excellent pest control service. Kale from insight pest control did a really good job for me. He was really professional, and effective. Highly recommended.

1 year ago

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K. Strickland Dulles, VA

Steven was very knowledgeable and listened to my information. He found a wasp nest under my deck that I didn’t know was there. A good representative for your company!

1 year ago

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gisele flieler Uxbridge, ON

Rob H was our technician.very knowledgeable,polite and thorough.Always answered our questions sometimes even twice! Nothing was too much trouble.love seeing him come.

1 year ago

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Dolsie Doodha Scarborough, ON

Insight Pest Benny very nice and polite. Had spiders in the house, Benny sprayed inside and outside, removed web around the outside of the house. Very happy with his service.

2 years ago Edited September 27, 2022

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Marcia Neenah, WI

The front of my house used to be covered with spiders. Since Insight has been coming--no more spiders which also means rarely finding a spider inside.

2 years ago

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Aaron Bernardino Manchester, NH

Sean took care of an underground wasp nest. He's a very knowledgeable and friendly technician. He even got us discounted pricing for the service. 5 stars!

2 years ago

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Katrina Kelder Delta, BC

We were very impressed with Phillip he was very knowledgeable, professional and had fantastic customer service. I would highly recommend this company.

2 years ago

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Marketa Nyvltova Toronto, ON

I am writing this out of frustration and shock. After a year of service, the treatment proved to be ineffective. My property has gone from minor infestation to major infestation of ants (according to their reports). Of course I requested a refund. My interactions with one specific staff member, Lacy P, Director of Customer Service has been extremely unpleasant. Lacey P was entitled and the information she provided me was false and untrustworthy. She lied about the price of a service call when it came to issuing my a refund.After she agreed that I absolutely deserved a refund. I do not think this is acceptable especially from a director of Customer Care. Lacey P should be held to higher standards of conduct since she is the Director of Customer Care. Ms. P should be leading by an example and not be allowed to provide false information. She is lacking integrity, honesty and diplomacy. Insight Pest Solution do better at selecting your employees !

2 years ago

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alpa patel Billerica, MA

Rick M was very pleasant technician. He did excellent job treating all areas inside and outside as requested. He had very positive attitude. Thank you

2 years ago

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Sedge Groton, MA

Good: Usually they arrive. on time and do good work; Very knowledgeable. Very courteous; Will return to treat area again if necessary. Not good: The service people change frequently. Products don’t always work.

2 years ago

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bhome87 Leominster, MA

Technician was polite, informative, respectful and quick. Did what he needed to do and explained things as he went along. A simple and easy experience.

2 years ago

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Roy Mahan Fallon, NV

Very through work, the technician was very professional. Explained the whole process at the beginning and the end. So far an excellent experience and service.

2 years ago

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Enk2882 Kingsport, TN

First spray today! Katie was great! She listened to where I was expressing problem areas with the ants and outside wasps! Great communication! We will see in about two weeks if these pests disappear!

2 years ago

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Scott B Spencer, MA

The service techs were knowledgable and personable to speak with regarding the pest problems I was having at the house. I would recommend Insight Pest Solutions.

2 years ago

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Pschofell Morristown, TN

Very friendly and knowledgeable staff. Our service provider, Katie, explained all of the steps and services thoroughly and serviced our home with respect and speed.

2 years ago

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SuperSteelersfan36 Indianapolis, IN

Mike was very thorough and professional. He explained what he was going to do and proceeded to do it in a very efficient manner. We were very pleased with Mike’s service.

2 years ago

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Alan Goldman Agawam, MA

Our technician, Omar, is extremely knowledgeable and personable. He always does an excellent job. I have recommended Insight to several neighbors when asked.

2 years ago

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Sierra Samp Reno, NV

Eric F did the inspection, sprayed and set traps. He was very knowledgeable and friendly. I have a lot of faith that this company will help me end my pest problem.

2 years ago

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RPastuch Ottawa, ON

Kareem was polite, efficient and definitely wanted to solve our problem. He said, call me anytime and I'll come back. That is what they call service!

2 years ago

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Thomas Janik Watertown, WI

Mitch is great. Your scheduling center is awful. Not happy about the mixup with the appointment I had last Monday that had to be rescheduled for today

2 years ago Edited March 7, 2022

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D. Depperman Cincinnati, OH

Very thorough in their work for the house pests, bugs, etc. . . .have not been able to control, reduce or eliminate the moles from the yard. Problem at the end of last year was as bad as ever.

2 years ago

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Wayne johns FL

The tech that came to my house came one time and never came back 5 months later I get a bill that says I owe about $600 dollars so I called the company and explained to them that the tech only came one time and I paid for that explained to them that I had security cameras and that I could pull any date up to year and show them they did not come to my home so I was told that it would be taken care of then I get paperwork from a collection agency telling me that they are going to ruin my credit if I don't pay for services I did not receive this company is a scam they get you to agree to services you will never get then when you don't pay because they never came they lie and say they did then turn you over to collections. Collections buys the accounts from insight so insight gets a portion of the money they say you owed and the collection agency gets the rest or they ruin your credit

2 years ago

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Ashley W Charlotte, NC

They have been coming for at least 6 months. I feel like it's a waste of money. I still have any hills and ants in my yard. I still have bugs in my house. I have yet to figure out what I am paying for and what they are taking care of. If I could go back I wouldn't have signed up at all, because I honestly don't see the point. - Ashley Church of God, Goldsboro NC

2 years ago

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Jessie Dickey

Tried to cancel my services about a year ago. They restarted my services without asking me. They are now charging for services at address where I no longer live. Their spider treatment was ineffective and acted more like spider food. Originally, I was getting treatment for spiders and ants which somehow changed to fleas and ticks which I never requested and they tried to charge me for it. I tried to call and cancel again today and they were incredibly rude and want another $400 to maybe or maybe not cancel at an address someone is living in. Would not recommend to anyone unless you enjoy throwing money away.

3 years ago

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Charlene Griswold Newport, NH

Michael was able to figure out where and how mice we're getting into my walls and basement. I'm extremely happy with Insight's service and responsiveness.

3 years ago

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Bob Mani Toronto, ON

Please think twice about signing a contract with these guys. The entire thing is a scam. Do not sign a contract with Insight solution. What the salesman says and what they actually do too different things. The salesman does a great job selling, the technician on the other hand refuses to do the things the salesman said they would do. Then when you Cancel the contract, they will charge you for bogus cancellation fees and the Discount fee they gave you. And the chemicals they use are ineffective. Ants killers don't work. Spray around the house didn't do anything- Horrible customer service and all they want is to charge you

3 years ago

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GailD Sauk City, WI

The technician was polite and thorough, however I couldn’t allow him into my home to perform the interior service as I had requested due to his unvaccinated status. Insight should not send unvaccinated people to homes when interior service has been requested. I don’t feel that we received the full service that was due. I do appreciate the technician’s honesty in admitting to his status as there are two residents here with multiple risk factors.

3 years ago

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Steve Farrer Havelock, NC

Relatively new customer but well satisfied due to their professional knowledge and attitude. Eager to answer all question and provide customer assistance as needed.

3 years ago

Reply from Insight Pest Solutions

Hi Steve. Thank you for taking the time to share your feedback. We really do our best to make sure our customers understand the service they are receiving, and we are happy to see that you had a great service experience. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Oct. 7th, 2021